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Adele's Reviews (1)

Do not manage nor care for victims of fraud

2
Absolutely disgusting company! I am the victim of fraud and Nat West have breached every FDA rule I can think of! They allowed a fraudster to open an account at my address and send the card to a random address which is now linked to my credit file and they (NatWest) has the audacity to write to me 3 weeks later telling me the case has been resolved and that they believe the account is genuine, despite sending me this letter to my current address not the frausters, that they sent the card to. I can’t pass security as I don’t have the debit card, sort code or account number and why would I? t’They haven’t sent this to my address!! Which means in turn I can’t posibly identify myself and I can only summarise from their pathetic reply that the fraudulent account is still active and the fraudsters are racking up a bill under my name! I have rang and get diverted to many different advisors that are absolutely clueless, they have no policies in place, they won’t share their policies to show me how someone has opened an account in my name and how they possibly could have sent the card to a different address??? I have never ever dealt with such incompetence from a company that should is financially regulated, is an authority that has a duty of care to the public and should be highly regulated! These are basic financial laws that Natwest are braking! You (the organisation) can only send something to the address it was credit checked! If this was the case it should have been sent to me and I would have called 10 months ago! but no I find out by chance via my own credit file that I am the victim of fraud!! My next step is to request all information they have on the fake me under GDRP! As they won’t tell me their processes and policies but hopefully this way I will find out what ID these fraudster used!! I have in addition and because of NatWest raised a crime with action fraud to be told that identify theft is not a crime!! WHAT!! Only NatWest can raise this and apparently they think the account is genuine??? - Having the fraudulent address on my credit file I rang the police surprise surprise not interested! - Paid for a CIFA alert on all my credit file which apparent protects me against future fraud, yet NatWest don’t even think this is fraudulent! How am I the victim supposed to understand that comment!! - Paid for my credit files with all 3 major companies - Now paying £15 month with Experian to immediately alert me of any activity on my account Yet none of this is sufficient for NatWest!!! -Raised a complaint with the financial ombudsman 3 weeks ago and yet to hear anything back? I will be following it up tomorrow.!! Tell me what is the point in the law if it allows for the banks to screw the honest! Take no responsibility or accountability and penalise the innocent and honest ones. I am going to ensure NAtWest is held accountable and will do everything humanly possible to fight this and ensure everyone is made aware that this is a dishonest, incompetent bank that should have no place in the UK! It’s about time the regulators did something about this shambolic company!!! Not even a customer and I would never ever ever recommend anyone to bank with these Charlatons!!!!!! Reviewed on: 5th September 2019
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Adele