Data and insight specialists
Our highly experienced data team will make it easy for you to get most out of your reviews, empowering your company to learn, grow and thrive.
How our data team supports your company:
Financial services expertise
Analytics, benchmarking, insights, and data at a product level designed specifically for the industry.
Robust data models
Purpose built to process large volumes of financial services customer feedback efficiently.
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Sentiment & theme analysis
Our models extract key insights from reviews, identifying trends and opportunities for improvement.
Actionable insights
Receive insightful reports and tailored recommendations to drive meaningful change.
On-hand assistance
Unlike other review platforms, our dedicated team of data specialists will support you directly.
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Consumer Duty reporting
Evidence Consumer Duty outcomes with independent review data, backed by a range of key metrics.
Powerful insights for your business
In-depth data
Go beyond star ratings to understand your strengths, areas for improvement, and how customers perceive your business.
Competitive benchmarking
Compare your performance against your sector, the wider industry, or even your own team - with insights into how you stack up against competitors.
Year-on-year tracking
Access comprehensive data to spot trends, monitor progress, and assess how your offerings evolve over time.
Net Promoter Score (NPS)
Measure customer loyalty and predict business growth with NPS, the industry standard metric included as standard.
Companies we work with:
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Get started
To start benefiting from data and insights, or if you’ve any questions, complete the form below. We’ll be in touch within one business day.
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Our metrics and benchmarking
Our tailored benchmarking and reporting tools deliver the insights your company needs to stay competitive, improve customer satisfaction, and outperform competitors.
Meet your board reporting needs
Use our financial services-focused data to confidently demonstrate that you’re meeting your customers’ expectations, leaving you to focus on growing your business.