Scottish Building Society reviews
Scottish Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 3,511 product reviews
Scottish Building Society shines with its friendly, helpful staff and clear, personal service that makes banking feel human. People love the face-to-face access and find the mortgage and ISA processes straightforward when supported by staff. However, many find the interest rates on savings and ISAs a bit low and wish for better online services, including apps and easier transfers. Branch hours and postal delays also cause some frustration.
Positive themes
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Scottish Building Society staff are friendly, helpful, and make banking personal and easy.
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People appreciate Scottish Building Society’s clear communication and helpful mortgage service.
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Opening ISAs and savings accounts with Scottish Building Society is straightforward with friendly help.
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Negative themes
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Interest rates on savings and ISAs are often seen as too low compared to competitors.
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Online services and digital processes are outdated and frustrating for many users.
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Branch opening hours and postal delays cause inconvenience and frustration for some customers.
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