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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.83/5

Scottish Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion
See more on their website

Review summary

People rate this company as Excellent based on 2,832 product reviews

Average score of 4.83/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%
Reviews for Scottish Building Society have trended positively over the past 90 days

Latest positive rating

5/5

I rang SBS to ask for advice regarding one of my acc...

I rang SBS to ask for advice regarding one of my accounts and Kath was very helpful and she gave me all the info that... I rang SBS to ask for advice regarding one of my accounts and Kath was very helpful and she gave me all the info that I required to carry out my inquiry. Very friendly and helpful and a fast and efficient service. Read more Read less

{"display":"Ally ","full_name":"Ally ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Ally 21st August 2025

Latest negative rating

1/5

Shirley was Excellent

Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest.

Savings
Verified source 27th June 2025
See more reviews for Scottish Building Society products

About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 2832 company reviews • Last reviewed within 7 days

I rang SBS to ask for advice regarding one of my acc...

Savings • 21st August 2025

I rang SBS to ask for advice regarding one of my accounts and Kath was very helpful and she gave me all the info that... I rang SBS to ask for advice regarding one of my accounts and Kath was very helpful and she gave me all the info that I required to carry out my inquiry. Very friendly and helpful and a fast and efficient service. Read more Read less

{"display":"Ally ","full_name":"Ally ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Issue with using the web site.

Savings • 19th August 2025

Issue with using the web site. contacted the help centre. Excellent customer service and call back to check on issue.

{"display":"Danny T","full_name":"Danny T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Always very helpful and pleasant staff.

    Always very helpful and pleasant staff. All are a credit to the business each time I have contact.

    {"display":"Hilary ","full_name":"Hilary ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hilary 18th August 2025
  • 5/5

    Superb customer service

    I’ve experienced online account login difficulties resolved by the (as ever) extremely helpful, reassuring staff. The superb customer service is the overriding reason I save with SBS.

    {"display":"Susie B","full_name":"Susie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susie B 13th August 2025
  • 5/5

    After visiting the SBS office in Glasgow City Centre...

    After visiting the SBS office in Glasgow City Centre (where I received very good service in moving money from my saving bonds to a Cash... After visiting the SBS office in Glasgow City Centre (where I received very good service in moving money from my saving bonds to a Cash ISA) I called your telephone service and spoke with June. I explained that I wished to add some additional cash to the ISA but was a bit reluctant to do this online(I've made little mistakes when using this method). June was very understanding and helpful (I have poor hearing) and guided me through the process on two different occasions. It is very refreshing to speak with people who really want to help you and take their time to speak slowly and clearly. Everyone else I have spoken with either face to face or on the telephone are equally helpful. Well done to SBS for their people friendly culture. Read more Read less

    {"display":"neilsmith","full_name":"neilsmith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    neilsmith 7th August 2025
  • 5/5

    Pro-active

    Pro-active, ie the Society contacted us as we were late in responding to a savings maturing and they needed our instructions. Full marks.

    {"display":"Pete","full_name":"Pete","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pete 7th August 2025
  • 5/5

    Isa query

    I phoned their relationship centre and they were able to help with Isa rules and how to transfer an existing Isa to Scottish Building Society.... I phoned their relationship centre and they were able to help with Isa rules and how to transfer an existing Isa to Scottish Building Society. They are posting a form to me and they will do the rest. Read more Read less

    {"display":"Jane ","full_name":"Jane ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane 7th August 2025
  • 5/5

    Unexpected account statement .

    I received a statement for an account I had completely forgotten and phoned to query the authenticity of the account. I was very delighted and... I received a statement for an account I had completely forgotten and phoned to query the authenticity of the account. I was very delighted and surprised to learn of the sum of money it contained. My call was answered very quickly and it is great to talk to a human being when most other businesses use chatbox etc. I was also advised of my options for savings. Thanks so much. Read more Read less

    {"display":"Doreen Hollywood","full_name":"Doreen Hollywood","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Doreen Hollywood 7th August 2025
  • 5/5

    Very good, answered all my queries

    Very good, answered all my queries

    {"display":"Mrs Venetia pierce","full_name":"Mrs Venetia pierce","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent call with Sophie, great service and very h...

    Excellent call with Sophie, great service and very helpful indeed - even knew who Speedy Gonzalez was!

    {"display":"Andrew S","full_name":"Andrew S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew S 4th August 2025
  • 5/5

    Kath was most helpful in answering my query and foll...

    Kath was most helpful in answering my query and followed up my request

    {"display":"Dianne V","full_name":"Dianne V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dianne V 2nd August 2025

    Products from Scottish Building Society

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