Polite staff, patient, and everything explained clearly.

Local, always nice and helpful staf, open every weekday, it's Scottish, and a building society. 9-3 and not open on a Saturday morning makes it... Local, always nice and helpful staf, open every weekday, it's Scottish, and a building society. 9-3 and not open on a Saturday morning makes it difficult for working people to access the branches, a staggered lunch perhaps?. Read more Read less

Competitive interest rates are available. When renewing a fixed rate bod I would like th eoption of withdrawing some funds and re-investing the balance to... Competitive interest rates are available. When renewing a fixed rate bod I would like th eoption of withdrawing some funds and re-investing the balance to be available on the renewal form. Read more Read less

Very happy with the help I received when setting up my account.

Good friendly service (great to have a passbook account). This is how a building society should operate.

I like passbooks. I like that I can visit branches. I like that interest rates are fairly good. I like that it is a mutual... I like passbooks. I like that I can visit branches. I like that interest rates are fairly good. I like that it is a mutual organisation. Less paperwork would be good, only information I need to have 0 don't need information on mortgages when opening a savings account. Read more Read less

It was easy to open our account online. I accessed the information quickly. I have no issues with the current service. Perhaps an app would be helpful.

Good staff at the Inverness branch.

Easy proces, knowledgeable and polite staff.