Everything went smoothly with the mortgage, app works well and cus69mwr advisors were polite and knowledgeable.

Overall a good experience, but took quite a long time to give a decision

I recently visited the Scottish Building Society with my daughter who is disabled to get some information about some ISA accounts. From the moment we... I recently visited the Scottish Building Society with my daughter who is disabled to get some information about some ISA accounts. From the moment we arrived, the young gentleman Jack who assisted us was exceptional! He was straight up from his seat, walked over and introduced himself to us, walked us over to the desk at the front and pulled out the seats for the both of us. He was not only professional and knowledgeable but also incredibly kind and thoughtful. He made sure my daughter felt completely comfortable and included throughout the whole process, treating her with such warmth and respect that it really touched us both and it’s always a bonus when someone can make you laugh as well and he did that very well. He explained everything clearly, answered all our questions with patience, and made what could have been a daunting visit feel easy and even enjoyable. His caring approach made my daughter feel special and in her own words ‘normal’ and we both left feeling reassured and well looked after. A true credit to the Scottish Building Society! We’re so grateful for the wonderful service. Highly recommended!!! Read more Read less

Speed of loan approval could be improved though I think this is symptomatic of the industry/process as a whole, not just Scottish Building Society

As first time buyers, we found Scottish Building Society made the whole process of getting our mortgage simple, efficient and friendly. They definitely have the... As first time buyers, we found Scottish Building Society made the whole process of getting our mortgage simple, efficient and friendly. They definitely have the human touch over other mortgage providers and our broker, who has vast experience in the industry, assured us we'd be in good hands with Scottish. Read more Read less

Recently took out a mortgage with SBS as a first time buyer & the staff I've spoken to have been super friendly and always eager... Recently took out a mortgage with SBS as a first time buyer & the staff I've spoken to have been super friendly and always eager to help in any way that they can which has been great! Read more Read less

The whole experience was smooth throughout and I was kept informed of the progress without having to ask for updates.

Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering... Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Read more Read less

Good efficient, friendly service. However I feel that my book could have been completed with my transfer marked up to today rather than it being... Good efficient, friendly service. However I feel that my book could have been completed with my transfer marked up to today rather than it being kept and sent back out to me. Read more Read less