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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.80/5

Scottish Building Society reviews

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Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 2,496 product reviews

Average score of 4.80/5
5 star
85%
4 star
12%
3 star
1%
2 star
1%
1 star
1%
Reviews for Scottish Building Society have trended negatively over the past 90 days

Latest positive rating

4/5

Overall a good experience

Speed of loan approval could be improved though I think this is symptomatic of the industry/process as a whole, not just Scottish Building Society

{"display":"Simon","full_name":"Simon","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1213251.png"}}'s avatar
Mortgages
Simon 29th April 2025

Latest negative rating

2/5

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all,... Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Read more Read less

{"display":"Mark J","full_name":"Mark J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072220.png"}}'s avatar
Savings
Mark J 6th November 2024
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 2496 company reviews • Last reviewed within 7 days

Overall a good experience

Mortgages • 29th April 2025

Speed of loan approval could be improved though I think this is symptomatic of the industry/process as a whole, not just Scottish Building Society

{"display":"Simon","full_name":"Simon","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1213251.png"}}'s avatar
Rated Good • 4/5
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A mortgage provider that has a friendly, human touch!

Mortgages • 26th April 2025

As first time buyers, we found Scottish Building Society made the whole process of getting our mortgage simple, efficient and friendly. They definitely have the... As first time buyers, we found Scottish Building Society made the whole process of getting our mortgage simple, efficient and friendly. They definitely have the human touch over other mortgage providers and our broker, who has vast experience in the industry, assured us we'd be in good hands with Scottish. Read more Read less

{"display":"Emma K","full_name":"Emma K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Super friendly and helpful!

    Recently took out a mortgage with SBS as a first time buyer & the staff I've spoken to have been super friendly and always eager... Recently took out a mortgage with SBS as a first time buyer & the staff I've spoken to have been super friendly and always eager to help in any way that they can which has been great! Read more Read less

    {"display":"Keith W","full_name":"Keith W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Keith W 25th April 2025
  • 5/5

    The whole experience was smooth throughout and I was...

    The whole experience was smooth throughout and I was kept informed of the progress without having to ask for updates.

    {"display":"Barry M","full_name":"Barry M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Barry M 24th April 2025
  • 4/5

    Opening an online ISA not to easy..

    Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering... Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Read more Read less

    {"display":"wemweb","full_name":"wemweb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    wemweb 22nd April 2025
  • 5/5

    Friendly, Efficient and local

    Staff are friendly and efficient. I like that it is Scottish.

    Savings
    Verified source 22nd April 2025
  • 5/5

    Friendly, Welcoming, Efficient

    Everything was fine. Taken on our appointment time and everything went nice and smooth.

    Savings
    Verified source 22nd April 2025
  • 5/5

    First Class

    First service. Nothing could be improved.

    Savings
    Verified source 22nd April 2025
  • 5/5

    Friendly Local B.Socs (Mutual) No Shareholders

    Very quick turn around from Galashiels Branch. I required some cash from my ISA ASAP.

    Savings
    Verified source 22nd April 2025
  • 5/5

    Simply the best

    First class service by appointment. Friendly staff a great bonus.

    Savings
    Verified source 22nd April 2025
  • 5/5

    Helpful, friendly, efficient

    Good efficient, friendly service. However I feel that my book could have been completed with my transfer marked up to today rather than it being... Good efficient, friendly service. However I feel that my book could have been completed with my transfer marked up to today rather than it being kept and sent back out to me. Read more Read less

    Savings
    Verified source 22nd April 2025

    Products from Scottish Building Society

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