They have been fantastic from the 1st day I had an account with them. I go to an Agency Office, the staff are friendly, knowledgeable... They have been fantastic from the 1st day I had an account with them. I go to an Agency Office, the staff are friendly, knowledgeable and helpful. Always willing to go the extra mile. Have a few accounts with them, they never rush me, and always reach my requirements. Read more Read less

They always seem to have very good rates of interest and keep me informed of new saving schemes. When I arrange, on-line, to transfer a... They always seem to have very good rates of interest and keep me informed of new saving schemes. When I arrange, on-line, to transfer a large amount of money to another person’s account, they went out of their way to make sure that it was legitimate, without me feeling that they were interfering, not some anonymous text warning! Read more Read less

Easy website, helpful staff in their call centre area. I not been into a branch since before COVID.

The customer support is really first class. Their online support is second to none and I wish we'd used them years ago

Online access to accounts and email reminders of maturity dates and options. Reasonable interest rates and variety of account types

I've been a customer of YBS for some years now and the fact that I've stayed with them is testament to the service I've received

I have 2 cash ISAs with YBS - the only thing I dislike is that they close the account and stop you putting any more... I have 2 cash ISAs with YBS - the only thing I dislike is that they close the account and stop you putting any more in it quickly, however now I know this, I'll just wait until I have the amount I want to save each year. Great interest rate of 5.2% on one of them and the app is really simple to use. Read more Read less

everything works great and get a good interest rate

Easy to set up account and very good interest rates. Friendly!