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Yorkshire Building Society reviews

Yorkshire Building Society Logo
Rated Excellent • 4.57/5

Yorkshire Building Society reviews

Unverified business Last reviewed within 21 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 173 product reviews

Average score of 4.57/5
5 star
77%
4 star
10%
3 star
2%
2 star
0%
1 star
10%
Reviews for Yorkshire Building Society have trended positively over the past 90 days

Latest positive rating

5.00/5

Brill customer service

Ybs have excellent customer service and are easy to actually get hold of (a real human) when you need someone.

{"display":"Lauren","slug":"user1660558207","deleted_at":null,"created_at":"2022-08-15T10:10:07.000000Z","updated_at":"2022-08-15T10:10:07.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":null,"last_name":null,"full_name":"Lauren","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
Lauren 11th June 2026

Latest negative rating

1.00/5

Easy access cash ISA issues

Easy access cash ISA from YBS run for fixed periods(normally 1 year). Although you are allowed to move them, they reject any request to transfer... Easy access cash ISA from YBS run for fixed periods(normally 1 year). Although you are allowed to move them, they reject any request to transfer to another firm, due to the way they chose to set up their systems. Even two hours in branch does not solve the problem. They just say their electronic systems do not allow this. Read more Read less

{"display":"Andy","slug":"user1772713654","deleted_at":null,"created_at":"2026-03-05T12:27:34.000000Z","updated_at":"2026-03-05T12:27:34.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Andrew","last_name":"Johnson-Betts","full_name":"Andrew Johnson-Betts","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
Andy 12th June 2026
See more reviews for Yorkshire Building Society products

About Yorkshire Building Society

Yorkshire Building Society can trace its roots right back to 1864 when Huddersfield Equitable Permanent Benefit Building Society was established.

As a mutual, Yorkshire Building Society is owned by its members. With no shareholders to pay, it can offer better products and services. Yorkshire Building Society has online banking and a mobile app to make it easier for members to access their accounts.

Yorkshire Building Society offer a wide range of savings accounts, mortgages, home and life insurance.

Yorkshire Building Society at a glance

Contact details

Phone
0345 1200 100
Social media

Reviews for Yorkshire Building Society

Showing 11 of 173 company reviews • Last reviewed within 21 days

Easy access cash ISA issues

Cash ISA • 12th June 2026

Easy access cash ISA from YBS run for fixed periods(normally 1 year). Although you are allowed to move them, they reject any request to transfer... Easy access cash ISA from YBS run for fixed periods(normally 1 year). Although you are allowed to move them, they reject any request to transfer to another firm, due to the way they chose to set up their systems. Even two hours in branch does not solve the problem. They just say their electronic systems do not allow this. Read more Read less

{"display":"Andy","full_name":"Andy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Brill customer service

Cash ISA • 11th June 2026

Ybs have excellent customer service and are easy to actually get hold of (a real human) when you need someone.

{"display":"Lauren","full_name":"Lauren","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Good rates of interest.

    Good rates of interest. Convenient high street branches and agencies. Friendly and efficient staff.

    {"display":"EB Eastbourne","full_name":"EB Eastbourne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    EB Eastbourne 20th April 2026
  • 5.00/5

    Yorkshire Building Society are on the Ball

    End of tax year and start of new. Time to review options available, decide what you do and don't want. Make a list, YBS always... End of tax year and start of new. Time to review options available, decide what you do and don't want. Make a list, YBS always updates those with email addresses (if they have given permission to YBS) with new offers etc. So can study at leisure, take time to decide. I use a Branch Office that is fairly near to me, (going on bus 3and half hours round trip) is the worst thing .The staff at YBS Branch are excellent, helpful, friendly and go the extra mile for their customers. Sometimes if going on holiday, a branch maybe near where you are visiting, if so, take a savings book and ID with you to draw out (If your Bank has been closed) this can be very useful. Maybe, the only draw back is not having a Branch more local to where I live. Then wouldn't need to plan a road trip, if not able to drive. Read more Read less

    {"display":"Miss P","full_name":"Miss P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Miss P 17th April 2026
  • 5.00/5

    competitive interest rates

    YBS are easy to deal with both in person and on line. They offer competitive interest rates and the staff in branch are friendly and helpful

    {"display":"yvonne h","full_name":"yvonne h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    yvonne h 17th April 2026
  • 5.00/5

    Yorkshire sense.

    I was able to speak face to face with a representative. They were very professional and knowledgeable. The product was exactly what I wanted and... I was able to speak face to face with a representative. They were very professional and knowledgeable. The product was exactly what I wanted and gave a very good rate of interest. Additionally, I can visit them in a branch. Read more Read less

    {"display":"Robert Godfrey ","full_name":"Robert Godfrey ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Cash ISA online very competitive rate

    As a member of Yorkshire Building Society it was simple and quick to open a Cash ISA online. The interest rate is competitive. And I... As a member of Yorkshire Building Society it was simple and quick to open a Cash ISA online. The interest rate is competitive. And I could deposit money the same day. Brilliant! Read more Read less

    {"display":"GreenHat","full_name":"GreenHat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    GreenHat 16th April 2026
  • 5.00/5

    Super easy to set up - friendly staff at every...

    Super easy to set up - friendly staff at every step

    {"display":"E L","full_name":"E L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    E L 9th April 2026
  • 5.00/5

    Great customer service

    Savings rates might not always be top of the table but they are consistent with offering loyalty reward accounts for members. Great customer service and... Savings rates might not always be top of the table but they are consistent with offering loyalty reward accounts for members. Great customer service and pay day reminders are brilliant for that prompt to save. Read more Read less

    {"display":"Nellie ","full_name":"Nellie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nellie 25th March 2026
  • 5.00/5

    Yorkshire BS ISA

    Good society with comperative rates for ISA

    {"display":"Neil ","full_name":"Neil ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Neil 24th March 2026
  • 5.00/5

    Great BS - easy online

    Very simple to set up and maintain. Rates are always there or thereabouts as competitive

    {"display":"Peter C","full_name":"Peter C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/800967.png"}}'s avatar
    Savings
    Peter C 24th March 2026

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