It's in my local town and I prefer to speak face-to-face than over the internet, plus the rates are favourable.

I like having the convenience of a local branch - very helpful staff who are very knowledgeable and efficient.

I like that I can speak face-to-face.

It is on the high street and accessible. They are also very good at explaining things.

You have real people in an office instead of people at the end of a phone which takes hours to get through.

The staff are always pleasant and efficient.

Nothing to improve - easy, friendly staff, made the process straightforward.

Prefer the personal touch, rather than online banking.

I like that you can phone or call into branch if you have any questions.