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Marsden Building Society reviews

Marsden Building Society Logo
Rated Excellent • 4.94/5

Marsden Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 4,785 product reviews

Average score of 4.94/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Marsden Building Society have trended negatively over the past 90 days

Marsden Building Society is loved for its friendly, helpful staff and the personal, face-to-face service at local branches. People appreciate the welcoming atmosphere and the ease of speaking to real people rather than dealing online. However, some feel the branch privacy could be better and wish for longer opening hours or more branch locations.

Positive themes

  • Marsden Building Society’s friendly, helpful staff make every visit a pleasure.
  • Having a local Marsden Building Society branch with face-to-face service is a big hit.
  • Marsden Building Society’s customer service is professional yet warm and personal.

Negative themes

  • Some find Marsden Building Society’s branch privacy lacking during sensitive talks.
  • A few wish Marsden Building Society had longer opening hours for working customers.
  • Mortgage process with Marsden Building Society can be slow and overly complicated.
Summarised by AI
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About Marsden Building Society

As a mutual organisation, Marsden Building Society operates solely for the benefit of members and not external shareholders.

The Marsden was founded in 1860 and was called the Great and Little Marsden Permanent Benefit Building Society.

Marsden Building Society is award winning and offers a range of products across savings, mortgages, insurance and life planning.

Marsden Building Society at a glance

Contact details

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Reviews for Marsden Building Society

Showing 11 of 4785 company reviews • Last reviewed within 7 days

Everything about our experience has been excellent a...

Mortgages • 3rd February 2026

Everything about our experience has been excellent and straightforward and cannot fault it in any way.

{"display":"Patricia W","full_name":"Patricia W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Smooth personable and prompt service

Mortgages • 2nd February 2026

The experience was smooth from beginning to end and helped us move to our final home and took account of our financial circumstances. Personal service... The experience was smooth from beginning to end and helped us move to our final home and took account of our financial circumstances. Personal service excellent and we always got through to someone to help, and they promptly acted upon our requests. Would highly recommend. Read more Read less

{"display":"Kevin W","full_name":"Kevin W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    My mortgage was done through an advisor.

    My mortgage was done through an advisor. It was all very straightforward and direct communications with MBS very good. I’m not sure how competitive they... My mortgage was done through an advisor. It was all very straightforward and direct communications with MBS very good. I’m not sure how competitive they are but went with my advisors recommendation. When repaying, they were helpful and again the transaction was straightforward Read more Read less

    {"display":"Carol W","full_name":"Carol W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Carol W 2nd February 2026
  • 5/5

    A good experience, but could have been better.

    Somewhat long drawn out, but a simple enough process with everything explained clearly. Time scale went on too long and could have done with being as little shorter.

    {"display":"Graham G","full_name":"Graham G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Graham G 29th January 2026
  • 5/5

    Prompt and efficient service.

    Prompt and efficient service. Thank you

    {"display":"Joan ","full_name":"Joan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Joan 16th January 2026
  • 2/5

    This was a terrible application process.

    This was a terrible application process. So many inaccuracies (lies even), errors on info provided by The Marden, over 4.5 months process and abysmal communication.

    {"display":"Chris C","full_name":"Chris C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chris C 5th January 2026
  • 5/5

    In branch service review

    Always dealt with by very nice caring staff.

    Savings
    Verified source 31st December 2025
  • 5/5

    In branch service review

    I enjoy the face-to-face service that Marsden provide - the staff are wonderful and polite.

    Savings
    Verified source 31st December 2025
  • 5/5

    In branch service review

    Absolute professionalism is shown, utter understanding from lovely staff, place is immacculate and feelings friendly.

    Savings
    Verified source 31st December 2025
  • 5/5

    In branch service review

    Products are preferential rates. All happy to stay with the Marsden.

    Savings
    Verified source 31st December 2025
  • 5/5

    In branch service review

    Open when I need them, very friendly and helpful.

    Savings
    Verified source 24th December 2025

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