Marsden Building Society reviews
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This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Marsden Building Society reviews
Verified businesses always have up to date contact details and can respond to reviews.
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FCA approved and regulated -
Positioned as being a socially responsible organisation -
UK-based contact centre -
Award winning organisation
Review summary
People rate this company as Excellent based on 4,790 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Marsden Building Society is loved for its friendly, helpful staff and the personal, face-to-face service at local branches. People appreciate the welcoming atmosphere and the ease of speaking to real people rather than dealing online. However, some feel the branch privacy could be better and wish for longer opening hours or more branch locations.
Positive themes
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Marsden Building Society’s friendly, helpful staff make every visit a pleasure.
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Having a local Marsden Building Society branch with face-to-face service is a big hit.
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Marsden Building Society’s customer service is professional yet warm and personal.
Negative themes
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Some find Marsden Building Society’s branch privacy lacking during sensitive talks.
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A few wish Marsden Building Society had longer opening hours for working customers.
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Mortgage process with Marsden Building Society can be slow and overly complicated.
About Marsden Building Society
As a mutual organisation, Marsden Building Society operates solely for the benefit of members and not external shareholders.
The Marsden was founded in 1860 and was called the Great and Little Marsden Permanent Benefit Building Society.
Marsden Building Society is award winning and offers a range of products across savings, mortgages, insurance and life planning.
Marsden Building Society at a glance
Contact details
- Website
- Visit provider website
- Phone
- 01282 440 500
- [email protected]
- Main address
- Marsden Building Society, Principal Office, 6-20 Russell Street, Nelson, BB9 7NJ
- Social media
Reviews for Marsden Building Society
Showing 11 of 4790 company reviews • Last reviewed within 7 days
The Marsden - Caveat Emptor!
The Marsden no longer employ in-house mortgage advisors and provide no advice as to the suitability of any mortgage product offered to the customer. Instead,... The Marsden no longer employ in-house mortgage advisors and provide no advice as to the suitability of any mortgage product offered to the customer. Instead, should you request it, they refer you to the Mortgage Advice Bureau. This organisation charges for its service. Thus, with the Marsden, it's Caveat Emptor, as they offer an execution-only service. In my opinion, this is both unprofessional and unacceptable. I have submitted a formal complaint to the Marsden. Read more Read less
.I appreciated all the apparent cooperation.
I appreciated the apparent cooperation between my Connect Mortgage Broker and the Marden Society: also the Marden appointing a conveyancing solicitor . Assessing reliable firms... I appreciated the apparent cooperation between my Connect Mortgage Broker and the Marden Society: also the Marden appointing a conveyancing solicitor . Assessing reliable firms can be difficult. I would have found the paperwork unfathomable without Paul Crow (broker). I was kept fully informed throughout the application,& appreciated being sent the details of the Marden Society's History & philosophy. Read more Read less
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5.00/5
Excellent Service
Everyone has always been so helpful at the Marsden and communications with all the Advisers has been pleasant and efficient throughout . Highly recommended .
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5.00/5
I applied for a retirement interest only mortgage..
I applied for a retirement interest only mortgage via the advisor Tembo. Marsden offered a very competitive rate and I was keen to get on... I applied for a retirement interest only mortgage via the advisor Tembo. Marsden offered a very competitive rate and I was keen to get on board. The application required a lot of detail about the planned use of the loan and once I had provided that Marsden responded quickly and positively. Read more Read less
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5.00/5
Everything about our experience has been excellent a...
Everything about our experience has been excellent and straightforward and cannot fault it in any way.
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5.00/5
Smooth personable and prompt service
The experience was smooth from beginning to end and helped us move to our final home and took account of our financial circumstances. Personal service... The experience was smooth from beginning to end and helped us move to our final home and took account of our financial circumstances. Personal service excellent and we always got through to someone to help, and they promptly acted upon our requests. Would highly recommend. Read more Read less
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5.00/5
My mortgage was done through an advisor.
My mortgage was done through an advisor. It was all very straightforward and direct communications with MBS very good. I’m not sure how competitive they... My mortgage was done through an advisor. It was all very straightforward and direct communications with MBS very good. I’m not sure how competitive they are but went with my advisors recommendation. When repaying, they were helpful and again the transaction was straightforward Read more Read less
Products from Marsden Building Society
Showing all products offered by Marsden Building Society
Savings
by Marsden Building SocietyMarsden Building Society offer a range of savings accounts. Savings products can be opened in-branch and include ISAs, Bonds, Notice and Easy Access accounts. Some accounts can be opened with...
Savings
by Marsden Building SocietyMarsden Building Society offer a range of savings accounts. Savings products can be opened in-branch and include ISAs, Bonds, Notice and Easy Access accounts. Some accounts can be opened with...
Mortgages
by Marsden Building SocietyMarsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders. New customers can’t apply directly for a mortgage with Marsden Building...
Mortgages
by Marsden Building SocietyMarsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders. New customers can’t apply directly for a mortgage with Marsden Building...
Home insurance
by Marsden Building SocietyMarsden Building Society have partnered with Unisure to offer home insurance. You can choose buildings insurance, contents insurance or a combined policy. Cover comes with a comprehensive range of features...
Home insurance
by Marsden Building SocietyMarsden Building Society have partnered with Unisure to offer home insurance. You can choose buildings insurance, contents insurance or a combined policy. Cover comes with a comprehensive range of features...
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