Went through Laura Blackwell from True potential the communication between MBS ,TP and ourselves was good.

The Marsden no longer employ in-house mortgage advisors and provide no advice as to the suitability of any mortgage product offered to the customer. Instead,... The Marsden no longer employ in-house mortgage advisors and provide no advice as to the suitability of any mortgage product offered to the customer. Instead, should you request it, they refer you to the Mortgage Advice Bureau. This organisation charges for its service. Thus, with the Marsden, it's Caveat Emptor, as they offer an execution-only service. In my opinion, this is both unprofessional and unacceptable. I have submitted a formal complaint to the Marsden. Read more Read less

I appreciated the apparent cooperation between my Connect Mortgage Broker and the Marden Society: also the Marden appointing a conveyancing solicitor . Assessing reliable firms... I appreciated the apparent cooperation between my Connect Mortgage Broker and the Marden Society: also the Marden appointing a conveyancing solicitor . Assessing reliable firms can be difficult. I would have found the paperwork unfathomable without Paul Crow (broker). I was kept fully informed throughout the application,& appreciated being sent the details of the Marden Society's History & philosophy. Read more Read less

Everyone has always been so helpful at the Marsden and communications with all the Advisers has been pleasant and efficient throughout . Highly recommended .

Fantastic customer service from Chris at the branch in Nelson today he was very caring and professional with my request. Thank you.

I applied for a retirement interest only mortgage via the advisor Tembo. Marsden offered a very competitive rate and I was keen to get on... I applied for a retirement interest only mortgage via the advisor Tembo. Marsden offered a very competitive rate and I was keen to get on board. The application required a lot of detail about the planned use of the loan and once I had provided that Marsden responded quickly and positively. Read more Read less

Everything about our experience has been excellent and straightforward and cannot fault it in any way.

The experience was smooth from beginning to end and helped us move to our final home and took account of our financial circumstances. Personal service... The experience was smooth from beginning to end and helped us move to our final home and took account of our financial circumstances. Personal service excellent and we always got through to someone to help, and they promptly acted upon our requests. Would highly recommend. Read more Read less

My mortgage was done through an advisor. It was all very straightforward and direct communications with MBS very good. I’m not sure how competitive they... My mortgage was done through an advisor. It was all very straightforward and direct communications with MBS very good. I’m not sure how competitive they are but went with my advisors recommendation. When repaying, they were helpful and again the transaction was straightforward Read more Read less