I wanted to put away a small amount of money each month for 6 months and this account offered very good interest rates. What made... I wanted to put away a small amount of money each month for 6 months and this account offered very good interest rates. What made the experience even better was the excellent service I received from the Branch Read more Read less

Their savings account offer a very good interest rates and their customer service is excellent

Their regular savers are market leading. The maturity process is best in market. They even transmit matured funds on none working days. They offer using... Their regular savers are market leading. The maturity process is best in market. They even transmit matured funds on none working days. They offer using some of funds to start off a new policy that day so you lose no days of investing. Read more Read less

My husband Tom and I have been customers of the Principality Building Society for 3 years. The website provides clear information and is easy to... My husband Tom and I have been customers of the Principality Building Society for 3 years. The website provides clear information and is easy to navigate. The highlight of the service is the ability to speak to an experienced member of staff directly on the phone. Telephone calls are answered quickly and professionally. Unlike some other financial institutions which direct you to an automated chat line or keep passing you from one department to another, this does not happen with the Principality Building Society. We have 12 month regular savers accounts. When the savers mature, we start new ones but do not need to set up a new account and new standing orders. We continue with what we have previously set up. It is a simple user friendly system which limits unnecessary work on our behalf. Nothing seems too much trouble on the phone. Principality Building Society set the gold standard in excellent customer relations and interpersonal skills and should serve as a role model to certain other financial institutions. Read more Read less

Good account with a very good interest rate,website is a bit slow to work with and it appears whatever you say you will be contacted... Good account with a very good interest rate,website is a bit slow to work with and it appears whatever you say you will be contacted by phone to confirm instructions before the maturity date. Building soc. has regular good interest rates and consistently features in best account literature. . . Read more Read less

Communication is regular and informative. Customer service is very efficient.

Easy to deal with online or via the phone.

6 Month Regular Saver: Amazing rates, no issues whatsoever. Excellent customer support!

Needed to withdraw large some of money, this was swiftly paid into my bank account unlike some other building societies that are painfully slow with large withdrawals.