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Principality Building Society reviews

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Rated Good 4.29/5

Principality Building Society reviews

Unverified business

Review summary

People rate this company as Good based on 41 product reviews

Average score of 4.29/5
5 star
74%
4 star
12%
3 star
2%
2 star
5%
1 star
7%
Reviews for Principality Building Society have trended negatively over the past 90 days

Latest positive rating

4/5

Alternative products with great rates

Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've... Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've had 6 month and Christmas savers; both products not found with many other banks. The website is well designed and easy to navigate, and the few times I've needed to call; they were friendly and helpful. The only downsides is they still don't have an app despite the home page showing a webpage on a phone that could be confused for an app. Also their bank.green score could better, as they use Barclays in the background which is the worst for ethical-environmental concerns. These two issues stop it being a 5 star building society. Read more Read less

{"display":"Richard P","full_name":"Richard P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Fixed Rate Bond
Richard P 3rd November 2024

Latest negative rating

2/5

Unfair to disabled people

I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had... I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had a good sum in my investment accounts. I had both passbook and online accounts and found that initially, the staff were friendly and helpful. However, when I had a stroke, it became difficult for me to manage my online accounts. My speech and mobility were poor and I realised that my various savings were not in the best accounts for me. The Principality were poor at communicating my options to me. When I went into the branch, I asked for help and explained that I had had a stroke. Whilst they were quite willing to update my husband's passbook without any form of ID, they bizarrely required ID from me before they would discuss my accounts. They wanted a bank statemnt, which I had not brought with me. When I told them that my Halifax statements were online on my phone and I could send a copy to their printer, the staffer pretended that she could not understand what I was saying. I felt humiliated and went home. I then went back a couple of weeks later and went into the branch with my passbooks and asked for them to be updated. The three staffers just talked to each other about their families, their slimming club and so on. They did not speak to me directly, One of them referred to me as "this customer". So I decided to close my accounts on the spot, which I did. I took the cheques across the road to the Nationwide and bought bonds and such like with them. When I got home I contacted the Principality to complain. They said that they could not see the problem. Eventually, they sent me a little food hamper of stuff that I could not eat because I am a vegan. They sent me an email saying that as far as they were concerned, the matter was closed. Read more Read less

About Principality Building Society

The Principality Building Society, is a Welsh building society based in Cardiff. Smart Money People is the place for Principality Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Principality Building Society at a glance

Reviews for Principality Building Society

Showing 11 of 41 company reviews

Alternative products with great rates

Fixed Rate Bond 3rd November 2024

Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've... Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've had 6 month and Christmas savers; both products not found with many other banks. The website is well designed and easy to navigate, and the few times I've needed to call; they were friendly and helpful. The only downsides is they still don't have an app despite the home page showing a webpage on a phone that could be confused for an app. Also their bank.green score could better, as they use Barclays in the background which is the worst for ethical-environmental concerns. These two issues stop it being a 5 star building society. Read more Read less

Rated Good 4/5
Read more product reviews

Excellent online Cash ISA with 12 month bonus

Cash ISA 26th February 2024

I have held a cash ISA with Principality for several years but noticed a new online ISA account with a bonus rate for 12 months.... I have held a cash ISA with Principality for several years but noticed a new online ISA account with a bonus rate for 12 months. Upon request, they transferred my existing ISA to the new account with a minimum of fuss. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 4/5

    Good high street rate

    Quick efficient service close to my home

  • 4/5

    Friendly

    Good savings options and always greeted with a smile. Also local branches not far away.

  • 4/5

    Good savings account

    Competitive rates and customer service is satisfactory

    {"display":"gwen","full_name":"gwen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    gwen 2nd June 2023
  • 2/5

    Unfair to disabled people

    I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had... I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had a good sum in my investment accounts. I had both passbook and online accounts and found that initially, the staff were friendly and helpful. However, when I had a stroke, it became difficult for me to manage my online accounts. My speech and mobility were poor and I realised that my various savings were not in the best accounts for me. The Principality were poor at communicating my options to me. When I went into the branch, I asked for help and explained that I had had a stroke. Whilst they were quite willing to update my husband's passbook without any form of ID, they bizarrely required ID from me before they would discuss my accounts. They wanted a bank statemnt, which I had not brought with me. When I told them that my Halifax statements were online on my phone and I could send a copy to their printer, the staffer pretended that she could not understand what I was saying. I felt humiliated and went home. I then went back a couple of weeks later and went into the branch with my passbooks and asked for them to be updated. The three staffers just talked to each other about their families, their slimming club and so on. They did not speak to me directly, One of them referred to me as "this customer". So I decided to close my accounts on the spot, which I did. I took the cheques across the road to the Nationwide and bought bonds and such like with them. When I got home I contacted the Principality to complain. They said that they could not see the problem. Eventually, they sent me a little food hamper of stuff that I could not eat because I am a vegan. They sent me an email saying that as far as they were concerned, the matter was closed. Read more Read less

  • 5/5

    Good service

    Good service and offers competitive interest

    {"display":"Liam","full_name":"Liam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed Rate Bond
    Liam 30th March 2023
  • 5/5

    Trustworthy and Professional!

    Great customer service, great products and great communication!

  • 5/5

    Great product

    Easy to set up, website is easy to navigate around. The staff in our local prestatyn branch are polite, friendly, organised and professional. They are... Easy to set up, website is easy to navigate around. The staff in our local prestatyn branch are polite, friendly, organised and professional. They are also very knowledgeable. Well worth a look Read more Read less

  • 5/5

    Great Saving Account

    This is a great saving account with a better rate of interest and easy to set up. The staff in our local branch are very... This is a great saving account with a better rate of interest and easy to set up. The staff in our local branch are very knowledgeable, friendly and organized. Highly recommended. Read more Read less

  • 1/5

    T & Cs on website not current.

    I wished to close my 2 year ficed rate bond after 1 year but was told I couldnt despite current website information stating with loss... I wished to close my 2 year ficed rate bond after 1 year but was told I couldnt despite current website information stating with loss of 180 days interest I could. https://www.principality.co.uk/savings-accounts/fixed-term-savings-and-bonds/fixed-term-bond-account-terms Read more Read less

    Products from Principality Building Society

    Showing products offered by Principality Building Society

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