Principality Building Society reviews
Principality Building Society reviews
Review summary
People rate this company as Good based on 41 product reviews
Latest positive rating
Alternative products with great rates
Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've... Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've had 6 month and Christmas savers; both products not found with many other banks. The website is well designed and easy to navigate, and the few times I've needed to call; they were friendly and helpful. The only downsides is they still don't have an app despite the home page showing a webpage on a phone that could be confused for an app. Also their bank.green score could better, as they use Barclays in the background which is the worst for ethical-environmental concerns. These two issues stop it being a 5 star building society. Read more Read less
Latest negative rating
Unfair to disabled people
I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had... I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had a good sum in my investment accounts. I had both passbook and online accounts and found that initially, the staff were friendly and helpful. However, when I had a stroke, it became difficult for me to manage my online accounts. My speech and mobility were poor and I realised that my various savings were not in the best accounts for me. The Principality were poor at communicating my options to me. When I went into the branch, I asked for help and explained that I had had a stroke. Whilst they were quite willing to update my husband's passbook without any form of ID, they bizarrely required ID from me before they would discuss my accounts. They wanted a bank statemnt, which I had not brought with me. When I told them that my Halifax statements were online on my phone and I could send a copy to their printer, the staffer pretended that she could not understand what I was saying. I felt humiliated and went home. I then went back a couple of weeks later and went into the branch with my passbooks and asked for them to be updated. The three staffers just talked to each other about their families, their slimming club and so on. They did not speak to me directly, One of them referred to me as "this customer". So I decided to close my accounts on the spot, which I did. I took the cheques across the road to the Nationwide and bought bonds and such like with them. When I got home I contacted the Principality to complain. They said that they could not see the problem. Eventually, they sent me a little food hamper of stuff that I could not eat because I am a vegan. They sent me an email saying that as far as they were concerned, the matter was closed. Read more Read less
About Principality Building Society
The Principality Building Society, is a Welsh building society based in Cardiff. Smart Money People is the place for Principality Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Principality Building Society at a glance
Reviews for Principality Building Society
Showing 11 of 41 company reviews
Alternative products with great rates
Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've... Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've had 6 month and Christmas savers; both products not found with many other banks. The website is well designed and easy to navigate, and the few times I've needed to call; they were friendly and helpful. The only downsides is they still don't have an app despite the home page showing a webpage on a phone that could be confused for an app. Also their bank.green score could better, as they use Barclays in the background which is the worst for ethical-environmental concerns. These two issues stop it being a 5 star building society. Read more Read less
Excellent online Cash ISA with 12 month bonus
I have held a cash ISA with Principality for several years but noticed a new online ISA account with a bonus rate for 12 months.... I have held a cash ISA with Principality for several years but noticed a new online ISA account with a bonus rate for 12 months. Upon request, they transferred my existing ISA to the new account with a minimum of fuss. Read more Read less
Products from Principality Building Society
Fixed Rate Bond
by Principality Building SocietyPrincipality Building Society bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Principality Building Society's customer...
Fixed Rate Bond
by Principality Building SocietyPrincipality Building Society bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Principality Building Society's customer...
Cash ISA
by Principality Building SocietyPrincipality Building Society ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Principality Building Society is really...
Cash ISA
by Principality Building SocietyPrincipality Building Society ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Principality Building Society is really...
Fixed Rate Mortgage
by Principality Building SocietyPrincipality Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money...
Fixed Rate Mortgage
by Principality Building SocietyPrincipality Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money...
e-Saver Account
by Principality Building SocietyPrincipality Building Society savings reviews can help you to find out more about life at Principality Building Society. How easy is it to contact Principality Building Society? And how friendly...
e-Saver Account
by Principality Building SocietyPrincipality Building Society savings reviews can help you to find out more about life at Principality Building Society. How easy is it to contact Principality Building Society? And how friendly...
Promise Saver
by Principality Building SocietyPrincipality Building Society savings reviews can help you to find out more about life at Principality Building Society. How easy is it to contact Principality Building Society? And how friendly...
Promise Saver
by Principality Building SocietyPrincipality Building Society savings reviews can help you to find out more about life at Principality Building Society. How easy is it to contact Principality Building Society? And how friendly...
Instant Access Account
by Principality Building SocietyPrincipality Building Society savings reviews can help you to find out more about life at Principality Building Society. How easy is it to contact Principality Building Society? And how friendly...
Instant Access Account
by Principality Building SocietyPrincipality Building Society savings reviews can help you to find out more about life at Principality Building Society. How easy is it to contact Principality Building Society? And how friendly...
Home Insurance
by Principality Building SocietyPrincipality Building Society home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Principality Building Society handle...
Home Insurance
by Principality Building SocietyPrincipality Building Society home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Principality Building Society handle...
Tracker Rate Mortgage
by Principality Building SocietyPrincipality mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was...
Tracker Rate Mortgage
by Principality Building SocietyPrincipality mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was...
Life Insurance
by Principality Building SocietyDo you want to find out what life as a Principality Building Society life insurance customer is like? Now you can! Read Principality Building Society life insurance reviews at Smart...
Life Insurance
by Principality Building SocietyDo you want to find out what life as a Principality Building Society life insurance customer is like? Now you can! Read Principality Building Society life insurance reviews at Smart...
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