6 Month Regular Saver: Amazing rates, no issues whatsoever. Excellent customer support!

Needed to withdraw large some of money, this was swiftly paid into my bank account unlike some other building societies that are painfully slow with large withdrawals.

Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've... Principality's products are available to the whole of the UK, I started with a regular saver that had a high rate, and since then they've had 6 month and Christmas savers; both products not found with many other banks. The website is well designed and easy to navigate, and the few times I've needed to call; they were friendly and helpful. The only downsides is they still don't have an app despite the home page showing a webpage on a phone that could be confused for an app. Also their bank.green score could better, as they use Barclays in the background which is the worst for ethical-environmental concerns. These two issues stop it being a 5 star building society. Read more Read less

I have held a cash ISA with Principality for several years but noticed a new online ISA account with a bonus rate for 12 months.... I have held a cash ISA with Principality for several years but noticed a new online ISA account with a bonus rate for 12 months. Upon request, they transferred my existing ISA to the new account with a minimum of fuss. Read more Read less

Quick efficient service close to my home

Good savings options and always greeted with a smile. Also local branches not far away.

Competitive rates and customer service is satisfactory

I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had... I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had a good sum in my investment accounts. I had both passbook and online accounts and found that initially, the staff were friendly and helpful. However, when I had a stroke, it became difficult for me to manage my online accounts. My speech and mobility were poor and I realised that my various savings were not in the best accounts for me. The Principality were poor at communicating my options to me. When I went into the branch, I asked for help and explained that I had had a stroke. Whilst they were quite willing to update my husband's passbook without any form of ID, they bizarrely required ID from me before they would discuss my accounts. They wanted a bank statemnt, which I had not brought with me. When I told them that my Halifax statements were online on my phone and I could send a copy to their printer, the staffer pretended that she could not understand what I was saying. I felt humiliated and went home. I then went back a couple of weeks later and went into the branch with my passbooks and asked for them to be updated. The three staffers just talked to each other about their families, their slimming club and so on. They did not speak to me directly, One of them referred to me as "this customer". So I decided to close my accounts on the spot, which I did. I took the cheques across the road to the Nationwide and bought bonds and such like with them. When I got home I contacted the Principality to complain. They said that they could not see the problem. Eventually, they sent me a little food hamper of stuff that I could not eat because I am a vegan. They sent me an email saying that as far as they were concerned, the matter was closed. Read more Read less

Good service and offers competitive interest