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Principality Building Society reviews

Principality Building Society Logo
Rated Good 4.44/5

Principality Building Society reviews

Unverified business
Last reviewed within 21 days
Building societySavings accountBondISA
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Good based on 45 product reviews

Average score of 4.44/5
5 star
76%
4 star
11%
3 star
2%
2 star
4%
1 star
7%
Reviews for Principality Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Good communication.

Communication is regular and informative. Customer service is very efficient.

{"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Fixed Rate Mortgage
Joe 24th March 2025

Latest negative rating

2/5

Unfair to disabled people

I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had... I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had a good sum in my investment accounts. I had both passbook and online accounts and found that initially, the staff were friendly and helpful. However, when I had a stroke, it became difficult for me to manage my online accounts. My speech and mobility were poor and I realised that my various savings were not in the best accounts for me. The Principality were poor at communicating my options to me. When I went into the branch, I asked for help and explained that I had had a stroke. Whilst they were quite willing to update my husband's passbook without any form of ID, they bizarrely required ID from me before they would discuss my accounts. They wanted a bank statemnt, which I had not brought with me. When I told them that my Halifax statements were online on my phone and I could send a copy to their printer, the staffer pretended that she could not understand what I was saying. I felt humiliated and went home. I then went back a couple of weeks later and went into the branch with my passbooks and asked for them to be updated. The three staffers just talked to each other about their families, their slimming club and so on. They did not speak to me directly, One of them referred to me as "this customer". So I decided to close my accounts on the spot, which I did. I took the cheques across the road to the Nationwide and bought bonds and such like with them. When I got home I contacted the Principality to complain. They said that they could not see the problem. Eventually, they sent me a little food hamper of stuff that I could not eat because I am a vegan. They sent me an email saying that as far as they were concerned, the matter was closed. Read more Read less

About Principality Building Society

Principality Building Society is a mutual which means profits are reinvested into improving products and services.

Principality Building Society was formed in 1860 and is still based in Cardiff today. It has branches across Wales and has over 500,000 members.

Principality Building Society offer mortgages, savings and commercial lending.

Principality Building Society at a glance

Building societySavings accountBondISAMortgage

Contact details

Phone
0330 333 4000
Social media

Reviews for Principality Building Society

Showing 11 of 45 company reviews Last reviewed within 21 days

Good communication.

Fixed Rate Mortgage 24th March 2025

Communication is regular and informative. Customer service is very efficient.

{"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Joe
Rated Excellent 5/5
Read more product reviews

Easy to deal with online or via the phone.

Fixed Rate Mortgage 22nd March 2025

Easy to deal with online or via the phone.

Rated Excellent 5/5
Read more product reviews
1/9

Products from Principality Building Society

Showing 3 of 9 products offered by Principality Building Society

Fixed Rate Bond

by Principality Building Society

Principality Building Society bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Principality Building Society's customer...

Bond
Average Rating of Good
4.30/5 based on 15 individual reviews

Cash ISA

by Principality Building Society

Principality Building Society have a range of cash ISAs to choose from. You can choose a Principality Building Society Cash ISA that’s fixed for one, two, three or five years...

ISA
Average Rating of Good
4.29/5 based on 9 individual reviews

Fixed Rate Mortgage

by Principality Building Society

Principality Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money...

Mortgage
Average Rating of Excellent
4.56/5 based on 8 individual reviews

e-Saver Account

by Principality Building Society

Principality Building Society savings reviews can help you to find out more about life at Principality Building Society. How easy is it to contact Principality Building Society? And how friendly...

Savings account
Average Rating of Good
4.47/5 based on 6 individual reviews

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