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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.67/5

Family Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,528 product reviews

Average score of 4.67/5
5 star
82%
4 star
10%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Excellent service

Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and... Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and efficiently made sure I did not need anymore assistance before ending call. Read more Read less

{"display":"Kaz","full_name":"Kaz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Kaz 15th August 2025

Latest negative rating

1/5

Wholly unacceptable poor service

Since I now have to re-submit a verification code to access my existing account, that code should be provided within 24 hours. Relying on Royal... Since I now have to re-submit a verification code to access my existing account, that code should be provided within 24 hours. Relying on Royal Mail, whose service is currently very poor and unreliable, not to say insecure, is completely unacceptable. It's your responsibility to provide the new verification code. If you insist on doing that by hardcopy, then it's up to you to carry the cost of a courier service. Read more Read less

{"display":"Jonathan L","full_name":"Jonathan L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Jonathan L 11th August 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
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Reviews for Family Building Society

Showing 11 of 1528 company reviews • Last reviewed within 7 days

Excellent service

Savings • 15th August 2025

Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and... Waited a little while to get through then selected a call back the member of staff was very helpful and sorted my issue quickly and efficiently made sure I did not need anymore assistance before ending call. Read more Read less

{"display":"Kaz","full_name":"Kaz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Kaz
Rated Excellent • 5/5
Read more product reviews

Very helpful, patient and friendly.

Savings • 14th August 2025

Very helpful snd patient with my online log in problems. Very friendly and sorted me out.

{"display":"Christine M","full_name":"Christine M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I spoke with Dannika this afternoon to become famili...

    I spoke with Dannika this afternoon to become familiar with the new logging in process. She was completely excellent and walked me through the process... I spoke with Dannika this afternoon to become familiar with the new logging in process. She was completely excellent and walked me through the process and we updated it live online and now everything is working splendidly. Dannika is an excellent communicator and deserves a pay rise, more holiday and of course a promotion!! Well done. Read more Read less

    {"display":"Lina C","full_name":"Lina C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lina C 14th August 2025
  • 5/5

    Great customer service

    William Scott was excellent at making things clear and arranging Bond transfer and ISA setup. He was very helpful and professional as well as patient... William Scott was excellent at making things clear and arranging Bond transfer and ISA setup. He was very helpful and professional as well as patient when we struggled to find all the verification data required - well done William! Read more Read less

    {"display":"mike","full_name":"mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    mike 14th August 2025
  • 5/5

    Customer Service Representative Dylan D'Cruz dealt w...

    Customer Service Representative Dylan D'Cruz dealt with my query swiftly with professionalism and politeness. A great example of how customer service should be and a credit to FBS

    {"display":"Catherine P","full_name":"Catherine P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Catherine P 14th August 2025
  • 5/5

    Friendly and efficient.

    My telephone query was dealt with very efficiently and in a friendly but professional manner.

    {"display":"Jan G","full_name":"Jan G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jan G 14th August 2025
  • 5/5

    The lady I spoke to was fantastic.

    The lady I spoke to was fantastic. She was happy, friendly and keen to help. I can’t ask for more.

    {"display":"Katie S","full_name":"Katie S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Katie S 14th August 2025
  • 5/5

    Customer Service Support

    Excellent customer support this morning to resolve my login issues!

    {"display":"Mike F","full_name":"Mike F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike F 14th August 2025
  • 5/5

    I rang with a query about mortgage redemption and it...

    I rang with a query about mortgage redemption and it was dealt with promptly, courteously and with humour. A good experience

    {"display":"John k","full_name":"John k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John k 13th August 2025
  • 5/5

    Customer service

    I am very slow at dealing with technical matters (age 88) but your representative was extremely patient and helpful in resolving my difficulty in re-registering.

    {"display":"I H O","full_name":"I H O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    I H O 13th August 2025
  • 5/5

    transition from the old to. new system..

    i struggled with the transition from the old to new system, but Annika was brill in patiently talking me through it. she was really excellent.

    {"display":"Gordon D","full_name":"Gordon D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gordon D 13th August 2025

    Products from Family Building Society

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