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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.66/5

Family Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,441 product reviews

Average score of 4.66/5
5 star
81%
4 star
10%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Reply to message about ISA

Telephone answered quickly. Lady was polite annd helpful

{"display":"dennis p","full_name":"dennis p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
dennis p 25th July 2025

Latest negative rating

1/5

A total disgrace

I have been locked out of my account for around a month now and received no help from this company other than I will have... I have been locked out of my account for around a month now and received no help from this company other than I will have to wait until they can get around to issuing an additional code to me. This will not be sent by any other method than post. Ridiculous in this day and age. Absolutely regret having anything to do with them, in the meantime I have no idea what is happening to the n£50,000 that I deposited with them earlier this year. Total digrace Read more Read less

{"display":"john g","full_name":"john g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
john g 24th July 2025
See more reviews for Family Building Society products

About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
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Reviews for Family Building Society

Showing 11 of 1441 company reviews • Last reviewed within 7 days

Reply to message about ISA

Savings • 25th July 2025

Telephone answered quickly. Lady was polite annd helpful

{"display":"dennis p","full_name":"dennis p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Locked out of my account.

Savings • 25th July 2025

Locked out of my account. Phone agent was very helpful, very patient (I am hard of hearing) and talked me through reset process step by step. Excellent experience.

{"display":"BM","full_name":"BM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
BM
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great service

    I called family to pay a fee, I spoke with Aimee who was efficient and helpful.

    {"display":"Daniel ","full_name":"Daniel ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Daniel 24th July 2025
  • 5/5

    A friendly professional service provider

    Easy to contact and very professional service on line/telephone.Able to answer questions in very helpful way/manner

    {"display":"Alan T","full_name":"Alan T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alan T 24th July 2025
  • 1/5

    A total disgrace

    I have been locked out of my account for around a month now and received no help from this company other than I will have... I have been locked out of my account for around a month now and received no help from this company other than I will have to wait until they can get around to issuing an additional code to me. This will not be sent by any other method than post. Ridiculous in this day and age. Absolutely regret having anything to do with them, in the meantime I have no idea what is happening to the n£50,000 that I deposited with them earlier this year. Total digrace Read more Read less

    {"display":"john g","full_name":"john g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    john g 24th July 2025
  • 5/5

    Serena was very helpful and knowledgeable and resolv...

    Serena was very helpful and knowledgeable and resolved my issue quickly

    {"display":"G B","full_name":"G B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    G B 24th July 2025
  • 5/5

    Ordering a statement.

    I needed to order a statement today and was dealt with by a very friendly and knowledge young lady by the name of Catherine Croucher.

    {"display":"stephen chambers","full_name":"stephen chambers","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1286872.png"}}'s avatar
  • 5/5

    Friendly operators.

    Lisa was helpful and knowledgeable about my enquiry.

    {"display":"Allan L","full_name":"Allan L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Allan L 24th July 2025
  • 5/5

    I needed to reactivate my account to withdraw funds

    I needed to reactivate my account to withdraw funds

    {"display":"WW","full_name":"WW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    WW 24th July 2025
  • 2/5

    A 1st class call handler

    I found it impossible to set up my log in details in your newly improved easy to use web site. I needed the assistance from... I found it impossible to set up my log in details in your newly improved easy to use web site. I needed the assistance from your very patient and experienced call handler Gillian Collard. After over 38 minutes of trying and re-trying we finally got there. I would personally suggest you treat her to a cruise with Royal Carribean. Read more Read less

    {"display":"Roger P","full_name":"Roger P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roger P 23rd July 2025
  • 5/5

    query on ISA savings account

    wait time acceptable, contact was succinct, polite, knowledgeable, and very happy with the number of hoops to jump through to verify identity - gives confidence on where the savings are.

    {"display":"Rodney H","full_name":"Rodney H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rodney H 23rd July 2025

    Products from Family Building Society

    Showing all products offered by Family Building Society

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