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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.66/5

Family Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 1,948 product reviews

Average score of 4.66/5
5 star
83%
4 star
9%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Family Building Society really shines with its friendly, patient, and knowledgeable staff who make mortgages and savings straightforward and personal. Their mortgage advisers explain options clearly and support older borrowers well. However, the online banking system and website cause frustration with complicated logins, slow responses, and limited electronic services. Phone wait times can be long but service is excellent once connected.

Positive themes

  • Family Building Society staff are friendly, patient and genuinely helpful on phone and in branch.
  • Mortgage advisers at Family Building Society explain options clearly and guide you through the process.
  • Family Building Society offers competitive savings rates with easy online account setup.

Negative themes

  • The online banking system is confusing and difficult to use with frequent login issues.
  • Long phone wait times frustrate but service is good once you get through.
  • Family Building Society cannot accept electronic ISA transfers or payments by bank transfer.
Summarised by AI
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

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Reviews for Family Building Society

Showing 11 of 1948 company reviews • Last reviewed within 7 days

Top tier rates and friendly service

Savings • 16th April 2026

FBS has some grate savings products with very competitive rates and if you need to track your interest for self-assessment they mail you a handy... FBS has some grate savings products with very competitive rates and if you need to track your interest for self-assessment they mail you a handy annual statement of interest earned on all your savings products, Read more Read less

{"display":"David D","full_name":"David D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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The handling of a maturity situation.

Savings • 16th April 2026

The handling of a maturity situation about a new issue on the day was excellent and timely. A team success!

{"display":"Mike Rounsefell","full_name":"Mike Rounsefell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I love that you can talk to a customer service...

    I love that you can talk to a customer service agent

    {"display":"kate ","full_name":"kate ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    kate 16th April 2026
  • 5/5

    Holly was brilliant, full of knowledge and guidance.

    Holly was brilliant, full of knowledge and guidance. She went above and beyond with my enquiries, which we fully sorted.

    {"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David B 16th April 2026
  • 4/5

    Opening a Fixed Term ISA

    I wanted to transfer an existing easy access ISA to a new Fixed Term ISA using the online function, but because I opened a new... I wanted to transfer an existing easy access ISA to a new Fixed Term ISA using the online function, but because I opened a new ISA for the current year I had to go into branch to complete the process. Read more Read less

    {"display":"Mike","full_name":"Mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike 16th April 2026
  • 4/5

    Online access problem

    Phoebe was friendly, understanding and helpful to enable me to retrieve my online access

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 15th April 2026
  • 5/5

    friendly and helpful service

    Lisa was really friendly and helpful while remaining professional at all times. She knew her stuff and helped me out without being condescending as you... Lisa was really friendly and helpful while remaining professional at all times. She knew her stuff and helped me out without being condescending as you often get with big financial organisations. A great experience. Thank you. Read more Read less

    {"display":"Sarah I","full_name":"Sarah I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah I 15th April 2026
  • 5/5

    Customer service

    Great customer service. Polite and efficient new what to do.

    {"display":"Egidio G","full_name":"Egidio G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Egidio G 15th April 2026
  • 5/5

    Great to speak to a very helpful lady and did not ha...

    Great to speak to a very helpful lady and did not have to wait very long to be connected. Login problem solved quickly plus some useful advice regarding savings accounts

    {"display":"Bruce R","full_name":"Bruce R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Bruce R 15th April 2026
  • 5/5

    I spoke with Lisa, she advised me and guided me thro...

    I spoke with Lisa, she advised me and guided me through account opening online and answered all my questions, really excellent Customer Service thank you Lisa

    {"display":"Corinne B","full_name":"Corinne B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Corinne B 15th April 2026
  • 5/5

    Prompt and precise telephone service

    Prompt and precise telephone service

    {"display":"Michael paver","full_name":"Michael paver","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael paver 14th April 2026

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