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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.69/5

Family Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,364 product reviews

Average score of 4.69/5
5 star
81%
4 star
10%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Really quick to get back to me.

Really quick to get back to me. very patient and went through the steps at my pace. Resolved the issue.

{"display":"Hazel","full_name":"Hazel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Hazel 1st July 2025

Latest negative rating

1/5

Convoluted re-0registering to new online portal.

Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick.

{"display":"Mike","full_name":"Mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Mike 17th June 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
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Reviews for Family Building Society

Showing 11 of 1364 company reviews • Last reviewed within 7 days

Really quick to get back to me.

Savings • 1st July 2025

Really quick to get back to me. very patient and went through the steps at my pace. Resolved the issue.

{"display":"Hazel","full_name":"Hazel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Quick to answer the telephone.

Mortgages • 30th June 2025

Quick to answer the telephone. All questions answered promptly.

{"display":"David E","full_name":"David E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 3/5

    A very long wait to get through to a person.

    A very long wait to get through to a person. At the start of the wait i was informed that there were 7 people in... A very long wait to get through to a person. At the start of the wait i was informed that there were 7 people in front of me. This was not useful information as I had no idea how many people were dealing with calls. Over the next 25 minutes or so the number of calls waiting was not repeated so progress was impossible to estimate. the music was not relaxing! Instructions had been given to transfer monies from an expiring bond to a new on line account. An email today was ambiguous and implied that no instructions had been give, Donnika, who took my call was charming, informative and helpful. Well done her!!!! Read more Read less

    {"display":"Jeff M","full_name":"Jeff M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeff M 30th June 2025
  • 5/5

    Savings Account Maturity

    Guy was very helpful and managed to answer all my questions clearly and in detail.

    {"display":"Stephen ","full_name":"Stephen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen 30th June 2025
  • 5/5

    Spoke to Louise she was very knowledgable and very h...

    Spoke to Louise she was very knowledgable and very helpful excellent service

    {"display":"Roy Watts","full_name":"Roy Watts","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Roy Watts 30th June 2025
  • 5/5

    Makes such a change to speak to a real person, who s...

    Makes such a change to speak to a real person, who speaks clearly, and is both professional and friendly.

    {"display":"John W","full_name":"John W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John W 30th June 2025
  • 5/5

    Telephone call answered very quickly

    Very quick to answer call. Very good advice given by the building society

    {"display":"Steven ","full_name":"Steven ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steven 27th June 2025
  • 5/5

    Jill was very calm and knowledgeable.

    Jill was very calm and knowledgeable. She sorted my logging in problem very quickly and then was able to sort another issue too.

    {"display":"V P","full_name":"V P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    V P 27th June 2025
  • 5/5

    The account opening process.

    The account opening process has not been very easy. I have had to make 2 telephone calls to you to help get the account up... The account opening process has not been very easy. I have had to make 2 telephone calls to you to help get the account up and running. This is where Ellissa was very helpful. Read more Read less

    {"display":"Chris ","full_name":"Chris ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris 27th June 2025
  • 5/5

    Online account forgotten username/password

    I was locked out of my online account and had to call Customer services. Lisa guided me through the process and was very patient and... I was locked out of my online account and had to call Customer services. Lisa guided me through the process and was very patient and helpful. The support offered was excellent and issued reolved witout fuss Read more Read less

    {"display":"Eddy B","full_name":"Eddy B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Eddy B 26th June 2025
  • 5/5

    Gillian went above & beyond to help me solve my onli...

    Gillian went above & beyond to help me solve my online problem. I was very grateful to find someone so patient with an elderly customer. Thank you!

    {"display":"Pam M","full_name":"Pam M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pam M 26th June 2025

    Products from Family Building Society

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