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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.68/5

Family Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,300 product reviews

Average score of 4.68/5
5 star
81%
4 star
10%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

I tried to get through on the 9th June.

I tried to get through on the 9th June. Automated service says I was number one in the queue. I hung on for 30 minutes... I tried to get through on the 9th June. Automated service says I was number one in the queue. I hung on for 30 minutes each minute to be told I was first in the queue. It then offered me a call back service which I acceoted but did not get a call back. Today I phoned again and Louise Taylor answered the phome and thank goodness was extremely helpful and was able to help me. Read more Read less

{"display":"Janet H","full_name":"Janet H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Janet H 11th June 2025

Latest negative rating

1/5

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing... Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Read more Read less

{"display":"Janice T","full_name":"Janice T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Janice T 6th June 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
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Reviews for Family Building Society

Showing 11 of 1300 company reviews • Last reviewed within 7 days

I tried to get through on the 9th June.

Mortgages • 11th June 2025

I tried to get through on the 9th June. Automated service says I was number one in the queue. I hung on for 30 minutes... I tried to get through on the 9th June. Automated service says I was number one in the queue. I hung on for 30 minutes each minute to be told I was first in the queue. It then offered me a call back service which I acceoted but did not get a call back. Today I phoned again and Louise Taylor answered the phome and thank goodness was extremely helpful and was able to help me. Read more Read less

{"display":"Janet H","full_name":"Janet H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

fixed Rate coming to an end.

Mortgages • 9th June 2025

we have had a mortgage with FBS for sometime. We recently contacted them as our fixed rate product was about to end. The lady we... we have had a mortgage with FBS for sometime. We recently contacted them as our fixed rate product was about to end. The lady we spoke to was very helpful and was well informed when answering our questions and was able to offer excellent advice based on our requirements. Read more Read less

{"display":"Mike J","full_name":"Mike J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very good customer service, and really quick to work...

    Very good customer service, and really quick to work with. No problems whatsoever and definitely recommended.

    {"display":"Alex S","full_name":"Alex S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alex S 9th June 2025
  • 5/5

    Efficient registering and money transfer process.

    Efficient registering and money transfer process, unlike the many websites I've experienced over the years which have been hard work to navigate.

    {"display":"Paul Y","full_name":"Paul Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul Y 9th June 2025
  • 5/5

    Good service and clear communication.

    Good service and clear communication on the occasion I have been in contact by phone. Would like to see an App. on line for quicker transactions.

    {"display":"SJB","full_name":"SJB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    SJB 9th June 2025
  • 5/5

    Great little society.

    Great little society. Good interest rates - the tracker ISA is superb, we have 3 accounts each. Our 1 experience in having a problem ( new security process) was good.

    {"display":"dave s","full_name":"dave s","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1242075.png"}}'s avatar
    Savings
    dave s 9th June 2025
  • 5/5

    Saving account with Family Building Society

    Competitive interest rates.Very easy to open account online with excellent security measures..Easy to contact via phone with a query which was answered in an efficient... Competitive interest rates.Very easy to open account online with excellent security measures..Easy to contact via phone with a query which was answered in an efficient and friendly manner..Would highly recommend them . Read more Read less

    {"display":"Philip W","full_name":"Philip W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip W 8th June 2025
  • 5/5

    Simple easy procedure for opening an account.

    Simple easy procedure for opening an account. Friendly staff to assist if required.

    {"display":"Yuen C","full_name":"Yuen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Yuen C 6th June 2025
  • 1/5

    Matured Bond

    Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing... Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Read more Read less

    {"display":"Janice T","full_name":"Janice T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janice T 6th June 2025
  • 1/5

    Gillian Collard was very very helpful thank you.

    Gillian Collard was very very helpful thank you. very patient

    {"display":"david p","full_name":"david p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    david p 6th June 2025
  • 5/5

    Great service

    Answered quickly and resolved issue without hassle. Friendly service.

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 6th June 2025

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