Excellent service provided by lovely helpful lady

Very friendly and helpful advisors. I didn't have to go through a large automated list before speaking to a person which is rare no days.

I was actually able to talk to Luke as a customer advisor who was polite, knowledgeable, and most helpful. He was able to answer my... I was actually able to talk to Luke as a customer advisor who was polite, knowledgeable, and most helpful. He was able to answer my complex query and recommend a new product too. Read more Read less

Spoke to Aimee Kennedy regarding our mortgage coming off a two year fixed rate and she was very helpful with the options that were available to us.

All queries easily sorted. Good choice of saving accounts

i have had savings products with FBS for several years and have always had helpful and knowledgeable service. Today I rang to make some complicated... i have had savings products with FBS for several years and have always had helpful and knowledgeable service. Today I rang to make some complicated changes to instructions I had previously given egarding one of the accounts and Holly couldn't have been more friendly and helpful. I can highly recommend the service given to customers by the Family Building Society. Read more Read less

Always very helpful and polite and always sort out any problem I may have

Rosie was very thorough with the information she gave us and very polite and professional

Holly at the Customer Services Team was very helpful.