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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.63/5

Family Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 2,090 product reviews

Average score of 4.63/5
5 star
82%
4 star
9%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Family Building Society shines with friendly, patient, and knowledgeable staff who make savings and mortgage queries feel straightforward and personal. Their savings products offer competitive rates and easy online access, though some find the new login system frustrating. Phone wait times can be long, and the online system and communication about changes sometimes cause headaches.

Positive themes

  • Family Building Society’s staff are consistently friendly, patient, and helpful on savings and mortgage calls. (49 mentions)
  • Savings with Family Building Society offer competitive rates and easy online management. (8 mentions)
  • Mortgage advice from Family Building Society is clear and professional with helpful guidance. (7 mentions)
Summarised by AI
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
Visit provider website
Main address
Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Social media

Reviews for Family Building Society

Showing 11 of 2090 company reviews • Last reviewed within 7 days

Very helpful in dealing with my issue

Savings • 4th August 2026

Very helpful in dealing with my issue

{"display":"G S","full_name":"G S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
G S
Rated Excellent • 5.00/5
Read more product reviews
Reply from Family Building Society
Thanks for your positive feedback regarding our service!
5th August 2026
Family Building Society

Responsive to queries

Savings • 4th August 2026

I have had a couple of savings accounts with them, easy to set up, and always available on the end of the phone for queries,... I have had a couple of savings accounts with them, easy to set up, and always available on the end of the phone for queries, with very kind, helpful and knowledable staff. Read more Read less

{"display":"PC","full_name":"PC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
PC
Rated Excellent • 5.00/5
Read more product reviews
Reply from Family Building Society
Thanks for your review. We're glad to hear you were happy with our service!
5th August 2026
Family Building Society
  • 5.00/5

    Messiah was very helpful in helping me set up a new...

    Messiah was very helpful in helping me set up a new savings account to receive my existing FXD Bond that matures 17th August. He was... Messiah was very helpful in helping me set up a new savings account to receive my existing FXD Bond that matures 17th August. He was patient and stayed with me on the phone whilst I opened the account and then took instructions from me verbally to switch the maturing funds over on the day of maturity without to have another conversation. He was courteous, and professional in his approach and I was very pleased with the service he provided. Read more Read less

    {"display":"C J","full_name":"C J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    C J 4th August 2026
  • 5.00/5

    Louise was really friendly , helpful and professiona...

    Louise was really friendly , helpful and professional , she explained the mortgage process and answered questions

    {"display":"Mark M","full_name":"Mark M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mark M 4th August 2026
  • 5.00/5

    Friendly staff, no long wait on the phone when conta...

    Friendly staff, no long wait on the phone when contacting building society. Good service!

    {"display":"Barbara M","full_name":"Barbara M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Barbara M 31st July 2026
  • 5.00/5

    Very quick and efficient.

    Very quick and efficient. After answering several reasonable questions, my account was unlocked for me

    {"display":"Martin T","full_name":"Martin T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin T 31st July 2026
  • 5.00/5

    Mortgage products for pensioners

    Although nothing has been finalised yet my initial opinion of this company couldn't be higher. Highly attentive and polite staff (Aimee) offering products which many other lenders walk away from.

    {"display":"DAVID WILLIAMS","full_name":"DAVID WILLIAMS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Roger was very helpful

    Roger was very helpful on the phone in setting up a new account and explaining everything clearly, helpfully and patiently. Well done Roger!

    {"display":"Sheila B","full_name":"Sheila B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sheila B 30th July 2026
  • 5.00/5

    Locked out of account

    Your team member Alfie was very courteous and helpful in sorting out my issue

    {"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David B 30th July 2026
  • 5.00/5

    Very helpful indeed

    Very helpful indeed particularly around affordability and property type.

    {"display":"Andrew C","full_name":"Andrew C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew C 30th July 2026
  • 5.00/5

    On line service problem , sorted out very quick

    On line service problem , sorted out very quick

    {"display":"Anne P","full_name":"Anne P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anne P 29th July 2026

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