FBS sees gaps in the market to offer mortgages to those families turned away by others. This is highly appreciated and forward thinking.

Catherine Croucher helped me this morning reactivate my on-line account.She was extremely helpful and patient, talking me through each step of the process and offering... Catherine Croucher helped me this morning reactivate my on-line account.She was extremely helpful and patient, talking me through each step of the process and offering reassurance when I became somewhat confused during some parts. Her manner was superb Read more Read less

Easy to use telephone service. Guy Williams was extremely polite and helpful.

Very helpful efficient new her job

Extremely negative. Appalling service.

Very impressed with Catherine - extremely patient and informative. Being of the older generation it really does help

I tried to log in online to view my savings accounts but was faced with a new online savings portal. Unfortunately the new portal did... I tried to log in online to view my savings accounts but was faced with a new online savings portal. Unfortunately the new portal did not recognise my password and I was unable to follow the instructions that were meant to follow. I called the office and after holding for over 6 minutes I spoke to Lisa. She required me to re-register online again and she sent over an activation code. The activation code was input but the online platform now requires an verification code which will be sent to me by post before I can access by account details. Lisa advised if I do not receive this in 7 days, I should call the office and they can give this to me by phone. Therefore I cannot access my Online Saver account until I have received this.consequently I have lost confidence in Family Building Society’s new online platform and rather than transfer my mature Bond Funds to the Online Saver which offers a competitive interest rate I have elected to withdraw the funds to my bank account on maturity as Lisa advised I would currently require a manager’s approval to access my funds from my instant access online saver. In summary Lisa offered reassuring and competent support in progressing these issues but sadly the Online Savings Platform appears far too complex with many hurdles to navigate than I have experienced from other savings providers. Read more Read less

after long wait to speak to advisor the change to accounts was well handled & full transfer made to cash ISA. suggest more staff are... after long wait to speak to advisor the change to accounts was well handled & full transfer made to cash ISA. suggest more staff are put on phone lines to answer calls . a lot of matters cannot easily be dealt with online Read more Read less

Donnika was excellent and very helpful