Family Building Society reviews

Family Building Society reviews
Review summary
People rate this company as Excellent based on 1,061 product reviews
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I purchased the Windfall Bond from Family Building Society ...
I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was... I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Read more Read less
About Family Building Society
Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.
From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.
Family Building Society offer a range of products across mortgages and savings.
Family Building Society at a glance
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Reviews for Family Building Society
Showing 11 of 1061 company reviews • Last reviewed within 7 days
I have had a fantastic experience with family buildi...
I have had a fantastic experience with family building Society. Their customer service is outstanding—friendly, knowledgeable, and always willing to go the extra mile to assist with any inquiries.
They solved my problem very professionally
They solved my problem very professionally
Products from Family Building Society
Showing all products offered by Family Building Society
Savings
by Family Building SocietyThe Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society?...
Savings
by Family Building SocietyThe Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society?...
Mortgages
by Family Building SocietyAre you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help...
Mortgages
by Family Building SocietyAre you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help...
Insurance
by Family Building SocietyFamily Building Society home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did the Family Building Society...
Insurance
by Family Building SocietyFamily Building Society home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did the Family Building Society...
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