Your Agent listened attentively to my concern, understood exactly what was required, and stayed on the phone whilst I logged on to my account where... Your Agent listened attentively to my concern, understood exactly what was required, and stayed on the phone whilst I logged on to my account where he helped me to sort out my issue. I could not have wished for more. Superb customer care. Read more Read less

Professional, friendly and knowledgeable. First rate experience

Always provide exceptional service in s friendly and professional manner.Good range of products and rates are broadly competitive with other building societies

We have had excellent, friendly and efficient service today and throughout our history with FBS, except for a dismaying period when a major error with... We have had excellent, friendly and efficient service today and throughout our history with FBS, except for a dismaying period when a major error with your systems convinced you that we had an additional mortgage on another property. This took many weeks to resolve, we received a lightweight apology and no compensation for the time and considerable concern this had cost us. Read more Read less

Very friendly and knowledgeable staff who answered all my queries

This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next... This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to reregister or get told my username has changed and then the account is always blocked. Thankfully I was only trying it out for a year and that year is nearly over. Read more Read less

The staff member was very patient, I couldn't log on and she talked me through the process

Great service and immediate response

Friendly knowledgeable staff. Great information with next steps clearly explained