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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.68/5

Family Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,068 product reviews

Average score of 4.68/5
5 star
80%
4 star
11%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Brilliant company.

Brilliant company. Staff always lovely, not always the best rate but always the best service and I wouldn't go anywhere else.

{"display":"Am Na","full_name":"Am Na","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Am Na 10th March 2025

Latest negative rating

1/5

I purchased the Windfall Bond from Family Building Society ...

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was... I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Read more Read less

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard 8th February 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

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Reviews for Family Building Society

Showing 11 of 1068 company reviews • Last reviewed within 7 days

Brilliant company.

Mortgages • 10th March 2025

Brilliant company. Staff always lovely, not always the best rate but always the best service and I wouldn't go anywhere else.

{"display":"Am Na","full_name":"Am Na","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Good service

Mortgages • 10th March 2025

Very fast in answering calls and the staffs are friendly and knowledgeable.

{"display":"April W","full_name":"April W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great Service

    Great service done professionally with a caring friendly way.

    {"display":"Jane","full_name":"Jane","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1130128.png"}}'s avatar
    Savings
    Jane 10th March 2025
  • 5/5

    Ryan helped me today He patiently answered all my qu...

    Ryan helped me today He patiently answered all my questions he was great and very helpful

    {"display":"Mojgan M","full_name":"Mojgan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mojgan M 10th March 2025
  • 5/5

    Exceptional service

    Great products, really easy to use on line service Plus very quick to talk to on the phone if required. Very family orientated

    {"display":"nigel c","full_name":"nigel c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    nigel c 7th March 2025
  • 5/5

    Excellent Briefing Rescues Client

    With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning... With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning FBS today, I discovered my selection was no longer available. But, the FBS agent I spoke with (Serena) led me by the hand through options available, I made my selection, and the show was back on the road. She was enormously helpful and her briefing crystal clear. Well done and thank you. Major Nick Read more Read less

    {"display":"Nick Cann","full_name":"Nick Cann","avatar":{"url":"\/assets\/uploads\/avatars\/users\/797133.png"}}'s avatar
    Mortgages
    Nick Cann 5th March 2025
  • 5/5

    Very helpful and patient.

    Very helpful and patient. It is such a bonus to be able to speak to a real person.

    {"display":"Lesley","full_name":"Lesley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lesley 4th March 2025
  • 4/5

    I have had a fantastic experience with family buildi...

    I have had a fantastic experience with family building Society. Their customer service is outstanding—friendly, knowledgeable, and always willing to go the extra mile to assist with any inquiries.

    {"display":"Tariq ","full_name":"Tariq ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tariq 3rd March 2025
  • 5/5

    They solved my problem very professionally

    They solved my problem very professionally

    {"display":"Christopher","full_name":"Christopher","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christopher 3rd March 2025
  • 5/5

    Exceptional customer service!

    The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly... The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Read more Read less

    {"display":"Julie N","full_name":"Julie N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie N 1st March 2025
  • 5/5

    I rang to find out about how to apply for a mortgage.

    I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the... I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Read more Read less

    {"display":"Susan L","full_name":"Susan L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Susan L 28th February 2025

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