Tracey was very patient and helpful in guiding me trying to open my account.

Friendly and efficient service. The call handler was excellent.

In the 2025 Members Update document we can read all about the BS's performance [or lack of] compared to the CEO's renumeration package. In 2025,... In the 2025 Members Update document we can read all about the BS's performance [or lack of] compared to the CEO's renumeration package. In 2025, based on total assests of just short of £3billion, they actually made a pre-tax loss of £0.4million. I mean - do they actually know what they are doing? Anyone organisation that has access to £billion and can't make a profit needs to change career. Based on this shocking performance the CEO's total renumeration package was £462,000. He actually had the nerve to award himself a £37,000 "performance" bonus. And his salary is the tip of the iceberg when we also add other directors, and cling-ons. For example, S. Wainwright drew £73,000 but what did he add to the £3bn assets versus £0.3mn loss? Read more Read less

Closure of account and transfer to another provider handled incorrectly and two lengthy conversations to find out why. Subsequent email confirmed transaction now handled correctly... Closure of account and transfer to another provider handled incorrectly and two lengthy conversations to find out why. Subsequent email confirmed transaction now handled correctly but at no time was an apology given/ Read more Read less

Tracy The lady at the end of the phone was fabulous very informative , helpful and caring whilst being polite and patient to resolve the... Tracy The lady at the end of the phone was fabulous very informative , helpful and caring whilst being polite and patient to resolve the issue opening a new account. First class and Thank you Read more Read less

Excellent service provided by lovely helpful lady

Very friendly and helpful advisors. I didn't have to go through a large automated list before speaking to a person which is rare no days.

I was actually able to talk to Luke as a customer advisor who was polite, knowledgeable, and most helpful. He was able to answer my... I was actually able to talk to Luke as a customer advisor who was polite, knowledgeable, and most helpful. He was able to answer my complex query and recommend a new product too. Read more Read less

Spoke to Aimee Kennedy regarding our mortgage coming off a two year fixed rate and she was very helpful with the options that were available to us.