Alice Bennett who took my call was professional and friendly. She handled what I needed to be cleared very quickly. The phone system said from... Alice Bennett who took my call was professional and friendly. She handled what I needed to be cleared very quickly. The phone system said from the start that I was No.1 in the queue. However, it did taken 6 mins + for the call to be answered. Read more Read less

Hollie was very polite & helpful

I have been using fixed term savings with the FBS for some years now. I found the account easy to set up and their customer... I have been using fixed term savings with the FBS for some years now. I found the account easy to set up and their customer service is excellent, with someone usually picking up the phone within 5 minutes. Their savings interest rates are usually competitive, although less so now in April 2026. Read more Read less

Not too long on hold to have call answered. Excellent friendly and efficient service from the person who handled my query. Just the sort of... Not too long on hold to have call answered. Excellent friendly and efficient service from the person who handled my query. Just the sort of of employee who will enhance the company. Read more Read less

As always, great and friendly customer service. I don't expect anything less after 55 years of being a customer.

Locked out of logging in to manage account. Phoned number and easy process to unlock

Tracey was very patient and helpful in guiding me trying to open my account.

Friendly and efficient service. The call handler was excellent.

In the 2025 Members Update document we can read all about the BS's performance [or lack of] compared to the CEO's renumeration package. In 2025,... In the 2025 Members Update document we can read all about the BS's performance [or lack of] compared to the CEO's renumeration package. In 2025, based on total assests of just short of £3billion, they actually made a pre-tax loss of £0.4million. I mean - do they actually know what they are doing? Anyone organisation that has access to £billion and can't make a profit needs to change career. Based on this shocking performance the CEO's total renumeration package was £462,000. He actually had the nerve to award himself a £37,000 "performance" bonus. And his salary is the tip of the iceberg when we also add other directors, and cling-ons. For example, S. Wainwright drew £73,000 but what did he add to the £3bn assets versus £0.3mn loss? Read more Read less