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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.67/5

Family Building Society reviews

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Verified business Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,790 product reviews

Average score of 4.67/5
5 star
81%
4 star
10%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Family Building Society really shines with its friendly, patient, and knowledgeable staff who make mortgages and savings straightforward and personal. Their mortgage advisers explain options clearly and support older borrowers well. However, the online banking system and website cause frustration with complicated logins, slow responses, and limited electronic services. Phone wait times can be long but service is excellent once connected.

Positive themes

  • Family Building Society staff are friendly, patient and genuinely helpful on phone and in branch.
  • Mortgage advisers at Family Building Society explain options clearly and guide you through the process.
  • Family Building Society offers competitive savings rates with easy online account setup.

Negative themes

  • The online banking system is confusing and difficult to use with frequent login issues.
  • Long phone wait times frustrate but service is good once you get through.
  • Family Building Society cannot accept electronic ISA transfers or payments by bank transfer.
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
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Reviews for Family Building Society

Showing 11 of 1790 company reviews • Last reviewed within 7 days

Their customer service is fabulous

Savings • 23rd December 2025

Been with Family building Society for years. So many in fact that I still haven’t got used to the name change from National Counties. They... Been with Family building Society for years. So many in fact that I still haven’t got used to the name change from National Counties. They always were and still are the best building society though because of their excellent customer service. You ring up and do not have to go though menu after menu and are answered, usually very quickly, by a real person who is based locally, and quickly grasps what you want to know or to be done. And they can usually sort you out within a couple of minutes because the person who answers can usually do everything that needs to be done. Fast, simple and your savings are sorted. Love this company. Read more Read less

{"display":"Debbie W","full_name":"Debbie W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Poor communications

Savings • 22nd December 2025

As an existing customer I was very disappointed to find that not only do I have to re-register for online services but that no letters... As an existing customer I was very disappointed to find that not only do I have to re-register for online services but that no letters or emails were sent to inform us that this change was happening and so I only found out when I tried to access our online joint account. Now I have to wait even longer to receive a verification code by post and my wife will also have to go through the same lengthy process too. Read more Read less

{"display":"Existing customer","full_name":"Existing customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
Read more product reviews
  • 5/5

    Delighted with a win with a windfall bond.

    Delighted with a win with a windfall bond.

    {"display":"Barbara Kite","full_name":"Barbara Kite","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316930.png"}}'s avatar
    Savings
    Barbara Kite 21st December 2025
  • 5/5

    They offer some of the best savings rates

    They consistently offer some of the best savings rates and I have been a customer for many years. I use them online but their branch... They consistently offer some of the best savings rates and I have been a customer for many years. I use them online but their branch is fairly local if I ever need them Read more Read less

    {"display":"Jonny Wright","full_name":"Jonny Wright","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jonny Wright 20th December 2025
  • 3/5

    TOO QUICK

    The SMS messages are delivered far too quickly to be safely received.

    {"display":"Jennifer H","full_name":"Jennifer H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jennifer H 20th December 2025
  • 5/5

    High rate of return for my savings

    Family Buidling Society have consistently offered a high rate of return for my savings, both for variable interest rate accounts and fixed rate.

    {"display":"Andy T","full_name":"Andy T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy T 19th December 2025
  • 4/5

    I needed some info of my account and got the answers...

    I needed some info of my account and got the answers immediately.

    {"display":"Paris ","full_name":"Paris ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paris 19th December 2025
  • 5/5

    I was dealt with by a very sociable lady who dealt w...

    I was dealt with by a very sociable lady who dealt with my request very amicably

    {"display":"john Robinson","full_name":"john Robinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316893.png"}}'s avatar
    Savings
    john Robinson 19th December 2025
  • 5/5

    Friendly and efficient banking

    Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative

    {"display":"Peter H","full_name":"Peter H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter H 19th December 2025
  • 5/5

    Highly recommended

    Easy to use online services. Great customer support, very easy to use website.

    {"display":"Izzy T","full_name":"Izzy T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Izzy T 19th December 2025
  • 5/5

    Family Building Society offers a good range of produ...

    Family Building Society offers a good range of products and are friendly and easy to use.

    {"display":"PS","full_name":"PS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PS 19th December 2025

    Products from Family Building Society

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