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Family Building Society reviews

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Rated Excellent 4.68/5

Family Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,061 product reviews

Average score of 4.68/5
5 star
80%
4 star
11%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

4/5

I have had a fantastic experience with family buildi...

I have had a fantastic experience with family building Society. Their customer service is outstanding—friendly, knowledgeable, and always willing to go the extra mile to assist with any inquiries.

{"display":"Tariq ","full_name":"Tariq ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Tariq 3rd March 2025

Latest negative rating

1/5

I purchased the Windfall Bond from Family Building Society ...

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was... I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Read more Read less

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard 8th February 2025

About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

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Reviews for Family Building Society

Showing 11 of 1061 company reviews Last reviewed within 7 days

I have had a fantastic experience with family buildi...

Mortgages 3rd March 2025

I have had a fantastic experience with family building Society. Their customer service is outstanding—friendly, knowledgeable, and always willing to go the extra mile to assist with any inquiries.

Rated Good 4/5
Read more product reviews

They solved my problem very professionally

Savings 3rd March 2025

They solved my problem very professionally

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Exceptional customer service!

    The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly... The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Read more Read less

    {"display":"Julie N","full_name":"Julie N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie N 1st March 2025
  • 5/5

    I rang to find out about how to apply for a mortgage.

    I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the... I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Read more Read less

    {"display":"Susan L","full_name":"Susan L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Susan L 28th February 2025
  • 5/5

    Really nice people to talk with and explained with d...

    Really nice people to talk with and explained with detail and clarity

    {"display":"Phil Yardley","full_name":"Phil Yardley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Phil Yardley 27th February 2025
  • 5/5

    Helpful staff. Good operation.

    Helpful staff. Good online system. Strong product range.

    {"display":"John W","full_name":"John W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John W 27th February 2025
  • 5/5

    The lady I spoke to today was helpful and my questio...

    The lady I spoke to today was helpful and my questions were answered efficiently.

    {"display":"Sheila Briggs","full_name":"Sheila Briggs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sheila Briggs 24th February 2025
  • 5/5

    Don't do AI - keep talking to people

    I tried to open an ISA account with Family BS and had inadvertently sent the funds to the wrong location . I tried to research... I tried to open an ISA account with Family BS and had inadvertently sent the funds to the wrong location . I tried to research this via my own bank ( one of the large clearing banks , and could not get a response from the web site and knpw from previous experience that since the branch closures they are impossible to contact . The only option was to contact Family BS - I did and was helped by Mr David Hobbs who was not only very helpful but also managed to calm me down and explained how the transfer system worked , I tried to get through to my own bank again but again with no success , so wiith the information provided by David I managed to resolve the issue and traced the funds . Thank you very much to both David and the company for keeping people talking to customers - excellent service - and I will now open the account Read more Read less

    {"display":"James M","full_name":"James M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James M 21st February 2025
  • 5/5

    LOUISE DID WELL!

    I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right to remain... I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right to remain but with foreign pensions with a British wife considerably younger. A complex situation which was handled with professionalism and care. Read more Read less

    {"display":"Bert vH","full_name":"Bert vH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Bert vH 20th February 2025
  • 5/5

    Switching my mortgage.

    I telephoned to arrange my mortgage switch and the agent couldn't have been more helpful. She explained the working of the associated savings account, which... I telephoned to arrange my mortgage switch and the agent couldn't have been more helpful. She explained the working of the associated savings account, which I'd never come across before. She also explained that the cashback offer, which I'd seen online, applied to re-mortgaging, rather than switching. I was then informed about what would happen next. Excellent service! Read more Read less

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David 20th February 2025
  • 4/5

    I sometime struggle with the way Family BS underwrit...

    I sometime struggle with the way Family BS underwrite a mortgage. However on this occasion my experience was what I would deem to be "normal"... I sometime struggle with the way Family BS underwrite a mortgage. However on this occasion my experience was what I would deem to be "normal" and no strange requests for items were made and once docs were received the case progressed nicely Read more Read less

    {"display":"Mr P","full_name":"Mr P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mr P 19th February 2025

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