Excellent customer service and great that you can actually speak to a person !

i have found the envelopes to be very close to open when arrived very poor adhesion

My call was answered quickly, no painful ‘press X for Y’ nonsense, by a pleasant and helpful human who gave me the information and guidance he could.

Lisa was most helpful and our questions were well answered in details

Product was good to start but changes have made it less competitive than other savings

Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries.

Very helpful staff on the 'phone

I telephoned this morning spoke to a call handler called Catherine she was polite and extremely helpful and dealt with my query efficiently

Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documents, which added unnecessary... Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documents, which added unnecessary frustration to the process. The case was initially referred to them for consideration before the valuation was booked, so it was surprising to receive a decline without prior discussion. It would have been far more constructive to have a conversation about why the case didn’t meet their lending appetite, rather than simply receiving an email with the decision."** Read more Read less