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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.72/5

Family Building Society reviews

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Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,167 product reviews

Average score of 4.72/5
5 star
80%
4 star
11%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

easy to speak to a person , she listened and the iss...

easy to speak to a person , she listened and the issue was resolved

{"display":"liz","full_name":"liz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
liz 30th April 2025

Latest negative rating

1/5

I purchased the Windfall Bond from Family Building Society ...

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was... I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Read more Read less

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard 8th February 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

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Reviews for Family Building Society

Showing 11 of 1167 company reviews • Last reviewed within 7 days

easy to speak to a person , she listened and the iss...

Savings • 30th April 2025

easy to speak to a person , she listened and the issue was resolved

{"display":"liz","full_name":"liz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
liz
Rated Excellent • 5/5
Read more product reviews

Happy Saver

Savings • 29th April 2025

It was all good; I reinvested my bond for another year

{"display":"Francesca ","full_name":"Francesca ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    The person I dealt with on the phone was really frie...

    The person I dealt with on the phone was really friendly and super helpful. Talked me through everything very clearly.

    {"display":"Ian ","full_name":"Ian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ian 29th April 2025
  • 5/5

    Savings enquiry

    Your Savings dept assistant Georgia was most helpful regarding my switching of Natice Saver and maturing Tracker accounts. I much appreciated her patient efforts to... Your Savings dept assistant Georgia was most helpful regarding my switching of Natice Saver and maturing Tracker accounts. I much appreciated her patient efforts to clarify the available options. Anon. saver. Read more Read less

    {"display":"Anon saver","full_name":"Anon saver","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1212997.png"}}'s avatar
    Savings
    Anon saver 28th April 2025
  • 5/5

    i wanted to pay off a capital sum on my mortgage and...

    i wanted to pay off a capital sum on my mortgage and i spoke to Gillian Collard who was very helpful and confirmed everything had been completed as instructed

    {"display":"Charles W","full_name":"Charles W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Charles W 28th April 2025
  • 5/5

    Helpful and friendly staff

    Very helpful staff on the phone and good products for 'unusual' mortgage types

    {"display":"Ruth L","full_name":"Ruth L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ruth L 28th April 2025
  • 5/5

    conformation

    I needed conformation regarding my isas , which was answered by a very efficient lady ( whose name I forgot) . Call was answered within a couple of minutes.

    {"display":"KEN","full_name":"KEN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    KEN 28th April 2025
  • 5/5

    I was dealt with by Katherine Ambrose.

    I was dealt with by Katherine Ambrose. She handled my request in a friendly, helpful and professional manner. In my experience it was way beyond... I was dealt with by Katherine Ambrose. She handled my request in a friendly, helpful and professional manner. In my experience it was way beyond that which I have come to expect in this era. Read more Read less

    {"display":"Peter C","full_name":"Peter C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter C 27th April 2025
  • 4/5

    Helpful staff

    Staff very friendly, polite & helpful as had received an unnecessary confusing letter despite having refixed the mortgage deal previously

    {"display":"GA","full_name":"GA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    GA 26th April 2025
  • 5/5

    1st Class Service

    During my recent telephone call I received all of the information that I needed to help me proceed. The advisor (Catherine Croucher) provided a very... During my recent telephone call I received all of the information that I needed to help me proceed. The advisor (Catherine Croucher) provided a very friendly, efficient service & was easy to deal with. Apart from above, Catherine went 'above & beyond' when early on in the tel call - the line was cut off (probably my mob). When she tried to call back & couldn't get through - she made a second attempt to call my alternative landline number (which must have been on record) & finally managed to re-connect with me. This was outstanding service & much appreciated. Read more Read less

    {"display":"James M","full_name":"James M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James M 26th April 2025
  • 5/5

    Continuous excellent service

    I spoke to a customer service representative called Gillian Collard who facilitated my request very swiftly & politely.. Very happy customer

    {"display":"Neil W","full_name":"Neil W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Neil W 25th April 2025

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