Quick to answer the telephone. All questions answered promptly.

A very long wait to get through to a person. At the start of the wait i was informed that there were 7 people in... A very long wait to get through to a person. At the start of the wait i was informed that there were 7 people in front of me. This was not useful information as I had no idea how many people were dealing with calls. Over the next 25 minutes or so the number of calls waiting was not repeated so progress was impossible to estimate. the music was not relaxing! Instructions had been given to transfer monies from an expiring bond to a new on line account. An email today was ambiguous and implied that no instructions had been give, Donnika, who took my call was charming, informative and helpful. Well done her!!!! Read more Read less

Guy was very helpful and managed to answer all my questions clearly and in detail.

Spoke to Louise she was very knowledgable and very helpful excellent service

Makes such a change to speak to a real person, who speaks clearly, and is both professional and friendly.

Very quick to answer call. Very good advice given by the building society

Jill was very calm and knowledgeable. She sorted my logging in problem very quickly and then was able to sort another issue too.

The account opening process has not been very easy. I have had to make 2 telephone calls to you to help get the account up... The account opening process has not been very easy. I have had to make 2 telephone calls to you to help get the account up and running. This is where Ellissa was very helpful. Read more Read less

I was locked out of my online account and had to call Customer services. Lisa guided me through the process and was very patient and... I was locked out of my online account and had to call Customer services. Lisa guided me through the process and was very patient and helpful. The support offered was excellent and issued reolved witout fuss Read more Read less