trouble with new log in system. Dylan and Tom helped and the result is I have successfully logged in.

A delight to speak to some real people who are so helpful and patient. In particular I should like to thank Stephanie McGrath who has... A delight to speak to some real people who are so helpful and patient. In particular I should like to thank Stephanie McGrath who has the patience of a saint. She was particularly helpful and understanding when I was struggling with passwords etc. She is a fantastic ambassador for the Family Building Society! Read more Read less

I needed help concerning my maturing ISA. I spoke to Lisa Adams, Customer Service Representative and she was so helpful and explained my choices clearly.... I needed help concerning my maturing ISA. I spoke to Lisa Adams, Customer Service Representative and she was so helpful and explained my choices clearly. It was nice to be able to speak to someone and have my questions answered straightaway. Read more Read less

Phone call was answered in a reasonable time; no lengthy menus; the associate, Dylan, was very efficient and solved my issue quickly.

Very helpful customer telephone support

Donnika was very helpful and understanding of the reason for my call, and she took immediate action to sort out the steps needed to get... Donnika was very helpful and understanding of the reason for my call, and she took immediate action to sort out the steps needed to get me back on my online account and open my account. Her promptness and professional approach with the help I needed made the experience very satisfactory for me; thank you Donnika. Read more Read less

was locked out of account, and needed to phone up to be unlocked. Lisa Adams was very good, and restored my account. The reason for... was locked out of account, and needed to phone up to be unlocked. Lisa Adams was very good, and restored my account. The reason for a 3 star rating was not her service, but the 23minute wait to get through on the phone Read more Read less

Steph was extremely helpful being clear, positive, patient and precise. I am 82 and find matters sometimes a little difficult in understanding. With Steph she... Steph was extremely helpful being clear, positive, patient and precise. I am 82 and find matters sometimes a little difficult in understanding. With Steph she was so lovely and patient whilst I found the information she required to further my request. Read more Read less

Lisa Adams was most helpful in rectifying a discrepancy with my account details. Very friendly and understanding.