Great customer service, however, the limit on moving funds between FBS accounts is rather out of date. Moving large sums is tedious having to log... Great customer service, however, the limit on moving funds between FBS accounts is rather out of date. Moving large sums is tedious having to log in day after day to complete what should be a single transaction. Read more Read less

Excellent experience very helpful discussion

It was very positive and reassuring.

I had a problem with my online access today. I was all sorted out over the 'phone very patiently and efficiently.

Aimee was polite and very helpful. She had good product knowledge

Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to... Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary both in the savings products it offers and in the knowledge and helpfulness of its staff. It is therefore with a measure of reluctance that In find myself having to write to you on a matter I find troubling. I am sure that you will agree with me that at the core of building society philosophy lies the principle of mutuality, that the organisation exists for the benefit of its Members, and that each Member should be treated equally. While the individual financial circumstances of Members might mean that some are unable to save in some products offered eg the minimum of £10,000 required to save in a Windfall Bond, such products nevertheless contribute to the overall strength and resilience of our Building Society by attracting new Members as well as savings from existing ones. However, of a quite different nature is the discrimination against Members because of restricting the method of applying for a product, a practice which is sadly spreading but which, as far as I am aware, our Society has hitherto commendably resisted. The case in point is your introduction of a One Year Bond paying an attractive 4.65% but with the caveat that it can only be applied for online. Other building societies offer on line products but usually with the option of paying the same rate for postal and in-branch applications. While I can see that there is an argument that can be made that such products save manpower and hence can pay a higher rate, surely that argument is trumped by the principle of mutuality, of fairness among all Members. I go further. It seems to me that the decision to offer such a product is perverse in that Members who would benefit the most from a higher rate - the less well off who may not have access to on line - are denied it. Similarly the elderly or those less trustful of dealing with their financial affairs electronically (you will be aware of the many data breaches over the last few years) are also disadvantaged. In conclusion, I am not a Luddite and I am quite aware of the advantages that stem from technology. But please do not leave behind those less willing or able to embrace it: let our Society serve all its Members equally, Read more Read less

I was having trouble accessing my accounts online and spoke to Phoebe in customer support who was extremely helpful and patient as I lost internet... I was having trouble accessing my accounts online and spoke to Phoebe in customer support who was extremely helpful and patient as I lost internet access and the phone line during my call. Read more Read less

Spoke to Erick about obtaining a mortgage, my husband is 80, already retired and this is one of the few lenders where age is not... Spoke to Erick about obtaining a mortgage, my husband is 80, already retired and this is one of the few lenders where age is not a barrier. Erick was extremely pleasant, helpful and knowledgeable, took all our details and came back to me a few hours later to say we had passed the initial affordability test. Now waiting for a call back from a mortgage advisor. Very impressed with the initial service. Erick is a fantastic ambassador for your organisation. Read more Read less

I needed to have my password reset. Your customer service colleague was extremely pleasant, helpful and patient. She went the extra mile.