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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.63/5

Family Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 2,071 product reviews

Average score of 4.63/5
5 star
82%
4 star
9%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Family Building Society shines with friendly, patient, and knowledgeable staff who make savings and mortgage queries feel straightforward and personal. Their savings products offer competitive rates and easy online access, though some find the new login system frustrating. Phone wait times can be long, and the online system and communication about changes sometimes cause headaches.

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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
Visit provider website
Main address
Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Social media

Reviews for Family Building Society

Showing 11 of 2071 company reviews • Last reviewed within 7 days

Very helpful,polite and friendly

Mortgages • 24th July 2026

Very helpful,polite and friendly

{"display":"Patricia R","full_name":"Patricia R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Reply from Family Building Society
Thanks for your positive feedback regarding our service!
24th July 2026
Family Building Society

Renewal of savings bond

Savings • 24th July 2026

I phoned to renew my fixed rate bond which was due to mature. i am slightly hard of hearing but the adviser spoke very clearly... I phoned to renew my fixed rate bond which was due to mature. i am slightly hard of hearing but the adviser spoke very clearly and i had no problem understanding him. The process was quick and easy and I would recommend saving with this Building Society. Read more Read less

{"display":"Adrian R","full_name":"Adrian R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Family Building Society
Thank you for taking the time to leave us this review. It's great to hear of your positive experience!
24th July 2026
Family Building Society
  • 5.00/5

    Mortgage application (new business)

    Louise was very helpful with the start of the mortgage process. She explained everything very clearly.

    {"display":"CATH S","full_name":"CATH S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    CATH S 23rd July 2026
  • 5.00/5

    I was introduced to Family BS, when I was elderly.

    I was introduced to Family BS, when I was elderly (and had doubts I would eligible). Family provided me with a product that fit my... I was introduced to Family BS, when I was elderly (and had doubts I would eligible). Family provided me with a product that fit my needs. As I now approach 80 I am able to redeem my mortgage early and Ewen & Lisa guided me through the process in a very helpful and supportive way. Read more Read less

    {"display":"Richard P","full_name":"Richard P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Richard P 22nd July 2026
  • 5.00/5

    Mortgage Renewal: Very helpful and informative

    Very helpful and informative advice from Serena Nalden in helping me to renew my Mortgage product. Excellent service.

    {"display":"Paul W","full_name":"Paul W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Paul W 21st July 2026
  • 5.00/5

    All call backs made on time, straightforward advice.

    All call backs made on time, straightforward advice.

    {"display":"STUART R","full_name":"STUART R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    STUART R 21st July 2026
  • 1.00/5

    Outdaterd Security

    Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish

    {"display":"Rodger T","full_name":"Rodger T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rodger T 20th July 2026
  • 5.00/5

    Excellent customer service experience

    I rang customer service for help to move a recently matured bond to one with a higher interest rate than the one it had matured... I rang customer service for help to move a recently matured bond to one with a higher interest rate than the one it had matured into and within the deadline given as I could not do this online. Sophie answered very quickly, understood my request and sorted it out immediately. I was very impressed. Read more Read less

    {"display":"Pauline A","full_name":"Pauline A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline A 17th July 2026
  • 5.00/5

    Buy to let

    Very polite English speaking company helped me with all I needed

    {"display":"Craig ","full_name":"Craig ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Craig 16th July 2026
  • 5.00/5

    I'd been locked out of my account.

    I'd been locked out of my account. I called the number and received an answer within 5 seconds. The lady I spoke to was excellent,... I'd been locked out of my account. I called the number and received an answer within 5 seconds. The lady I spoke to was excellent, very helpful and the problem was resolved within 3 minutes Read more Read less

    {"display":"Daniel J","full_name":"Daniel J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Daniel J 16th July 2026
  • 5.00/5

    Once again exceptional service

    Once again exceptional service from the Family BS rep when I called and spoke with Ewan.

    {"display":"Mark H","full_name":"Mark H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1173765.png"}}'s avatar
    Savings
    Mark H 13th July 2026

    Products from Family Building Society

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