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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.63/5

Family Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 2,003 product reviews

Average score of 4.63/5
5 star
82%
4 star
9%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Family Building Society shines with friendly, patient, and knowledgeable staff who make savings and mortgage queries feel straightforward and personal. Their savings products offer competitive rates and easy online access, though some find the new login system frustrating. Phone wait times can be long, and the online system and communication about changes sometimes cause headaches.

Positive themes

  • Family Building Society’s staff are consistently friendly, patient, and helpful on savings and mortgage calls.
  • Savings with Family Building Society offer competitive rates and easy online management.
  • Mortgage advice from Family Building Society is clear and professional with helpful guidance.

Negative themes

  • Long phone wait times frustrate many trying to reach Family Building Society support.
  • The new online login system at Family Building Society causes confusion and access issues.
  • Family Building Society’s reliance on postal verification and paper processes feels outdated.
Summarised by AI
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
Visit provider website
Main address
Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Social media

Reviews for Family Building Society

Showing 11 of 2003 company reviews • Last reviewed within 7 days

My wife and I have been trying to deposit some extra...

Savings • 20th May 2026

My wife and I have been trying to deposit some extra money into our online saver,but were having trouble in logging in. We called the... My wife and I have been trying to deposit some extra money into our online saver,but were having trouble in logging in. We called the helpline and received a callback from Lisa Adam’s who quickly and efficiently established our identities and then talked us through it with patience and understanding. She was a delight to deal with as she also understood my hearing difficulties, making a note to this effect on our account details in order that any future calls will be dealt with in a similar manner. We are very pleased to have invested our money with FBS and will strongly recommend them whenever possible. Thank you very much for your time,Lisa. Regards, Michael O’Connor. Read more Read less

{"display":"Michael O","full_name":"Michael O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Very helpful and friendly adviser.

Savings • 20th May 2026

Very helpful and friendly adviser. Sorted the problem very quickly and efficiently, thank you!

{"display":"Katy M","full_name":"Katy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 2.00/5

    tried to register for on line services - problems/ c...

    tried to register for on line services - problems/ complications with verification, authentication, who knows? did I do it right?

    {"display":"rig","full_name":"rig","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    rig 20th May 2026
  • 5.00/5

    Maturing Bond Advice

    The correspondent, Holly, was very friendly, helpful and informative and was able to handle my query re a maturing bond very efficiently and with just the one phone call

    {"display":"Rod L","full_name":"Rod L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rod L 19th May 2026
  • 1.00/5

    Total wastage of money and time

    Total wastage of money and time. I have had this account for many years with not a single penny in prize or interest to show... Total wastage of money and time. I have had this account for many years with not a single penny in prize or interest to show for it. I am going to close my account now. If I put that money in premium bonds or an ordinary savings account, I would have gained thousands in all these years, I have premium bonds and other savings accounts, so I know what I am talking about. Read more Read less

    {"display":"Anindya L","full_name":"Anindya L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anindya L 18th May 2026
  • 5.00/5

    So helpful and friendly I would highly recommend

    So helpful and friendly I would highly recommend

    {"display":"Mark ","full_name":"Mark ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark 18th May 2026
  • 5.00/5

    Very helpful patient staff.

    Very helpful patient staff.complicated query for novice on line, effectively dealt with

    {"display":"Barbara Abraham","full_name":"Barbara Abraham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Roger was super warm, kind and helpful.

    Roger was super warm, kind and helpful.

    {"display":"Greg H","full_name":"Greg H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Greg H 14th May 2026
  • 5.00/5

    Person i spoke to was very Professional and knowledg...

    Person i spoke to was very Professional and knowledgeable. Super helpful

    {"display":"Omar","full_name":"Omar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Omar 14th May 2026
  • 5.00/5

    Great help when locked out of my account

    I was locked out of my account and called to get it unlocked. The person who helped me was patient and kind and stayed on... I was locked out of my account and called to get it unlocked. The person who helped me was patient and kind and stayed on the line until I was able to get back in. Read more Read less

    {"display":"Helen M","full_name":"Helen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Helen M 13th May 2026
  • 5.00/5

    Great service

    Have been with the family building society for many years and have always received great service

    {"display":"Simon ","full_name":"Simon ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon 12th May 2026

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