I needed telephone advice about the process of reinventing a fixed rate cash isa. Messiah was courteous, friendly and efficient. He dealt with the reinvestment... I needed telephone advice about the process of reinventing a fixed rate cash isa. Messiah was courteous, friendly and efficient. He dealt with the reinvestment for me over the telephone. The process was made very easy. Read more Read less

I needed help getting online. I used the online help number. It was answered quickly. The colleague put me at ease and stayed with me... I needed help getting online. I used the online help number. It was answered quickly. The colleague put me at ease and stayed with me until I was happy that I was successfully active online with my mortgage account. Read more Read less

I contacted the Building Society today to confirm my account status and to receive advice on accessing my grandchildren's savings accounts. The advisor I spoke... I contacted the Building Society today to confirm my account status and to receive advice on accessing my grandchildren's savings accounts. The advisor I spoke to was very helpful and talked me through the process. The advisor was efficient and professional in her approach and had a friendly demean which was much appreciated. My registration status with the Society was confirmed. I was then guided through the process of registering for an online account. From my perspective, the whole process went seamlessly and to my complete satisfaction. The advisor was helpful throughout making it a very satisfactory experience. Read more Read less

I always struggle with accessing my account because the OTP comes to my landline and the robot talks too fast. Lisa suggested I move the... I always struggle with accessing my account because the OTP comes to my landline and the robot talks too fast. Lisa suggested I move the phone to my mobile and that works a lot better. She couldn't have been more helpful. Read more Read less

I’ve tried to call and have been left waiting for 15mins plus - not good enough

Good response to queries .Efficient and professional ser ice .

I arranged a call back to confirm recent transactions. Fast call back and niceclady was very helpful and efficient

I needed help with log-in the agent was very helpful the transaction was done as cut off time was very close thanks for the assistance

Been with Family building Society for years. So many in fact that I still haven’t got used to the name change from National Counties. They... Been with Family building Society for years. So many in fact that I still haven’t got used to the name change from National Counties. They always were and still are the best building society though because of their excellent customer service. You ring up and do not have to go though menu after menu and are answered, usually very quickly, by a real person who is based locally, and quickly grasps what you want to know or to be done. And they can usually sort you out within a couple of minutes because the person who answers can usually do everything that needs to be done. Fast, simple and your savings are sorted. Love this company. Read more Read less