Smart Money People Logo
Go to business site

Voting in the British bank awards 2026 is open - Vote here

Share this page
Link copied

Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.67/5

Family Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 1,902 product reviews

Average score of 4.67/5
5 star
83%
4 star
9%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Family Building Society really shines with its friendly, patient, and knowledgeable staff who make mortgages and savings straightforward and personal. Their mortgage advisers explain options clearly and support older borrowers well. However, the online banking system and website cause frustration with complicated logins, slow responses, and limited electronic services. Phone wait times can be long but service is excellent once connected.

Positive themes

  • Family Building Society staff are friendly, patient and genuinely helpful on phone and in branch.
  • Mortgage advisers at Family Building Society explain options clearly and guide you through the process.
  • Family Building Society offers competitive savings rates with easy online account setup.

Negative themes

  • The online banking system is confusing and difficult to use with frequent login issues.
  • Long phone wait times frustrate but service is good once you get through.
  • Family Building Society cannot accept electronic ISA transfers or payments by bank transfer.
Summarised by AI
Was this helpful?

About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Family Building Society

Showing 11 of 1902 company reviews • Last reviewed within 7 days

Always ensure our experience is good.

Mortgages • 13th March 2026

always go out of their way to ensure our experience is good. Proactive and effective. Once things went a bit wrong, but was quickly corrected with updates at every step.

{"display":"Dimitri S","full_name":"Dimitri S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I find your website very difficult.

Savings • 13th March 2026

I find your website very difficult. I see that there is a reply to my query sent in the 'message' box yesterday, but have been... I find your website very difficult. I see that there is a reply to my query sent in the 'message' box yesterday, but have been unable to view this message. Please can someone reply by email as I want to know know to proceed. (p.s. I have tried to follow the instructions in the FAQ section but it hasnot helped.) Read more Read less

{"display":"Emily E","full_name":"Emily E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
Read more product reviews
  • 5/5

    The service from guy was great hopefully I will be a...

    The service from guy was great hopefully I will be able to get approved and move forward

    {"display":"Adam Muir","full_name":"Adam Muir","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1394873.png"}}'s avatar
    Mortgages
    Adam Muir 13th March 2026
  • 5/5

    Excellent customer service

    I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the... I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the humans are polite, knowledgeable and patient. I would like a more competitive rate but I suppose you can't have everything. Read more Read less

    {"display":"Julia L","full_name":"Julia L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julia L 12th March 2026
  • 5/5

    helpful friendly and confidence inspiring advice

    helpful friendly and confidence inspiring advice

    {"display":"paul j","full_name":"paul j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    paul j 12th March 2026
  • 5/5

    Spoke with Serena - very helpful and knowledgeable.

    Spoke with Serena - very helpful and knowledgeable.

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David H 12th March 2026
  • 5/5

    .Lifetime Mortgage

    Just at the start of the process so far so good ,staff very polite, consise friendly and have explained every thing clearly and also been... Just at the start of the process so far so good ,staff very polite, consise friendly and have explained every thing clearly and also been given the right options and advice Read more Read less

    {"display":"Thomas Creasey","full_name":"Thomas Creasey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1390505.png"}}'s avatar
    Mortgages
    Thomas Creasey 10th March 2026
  • 5/5

    Helpful efficient and most clear advice and guidance.

    Helpful efficient and most clear advice and guidance.

    {"display":"Mike ","full_name":"Mike ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mike 10th March 2026
  • 5/5

    I was dealt with today by Messiah who was very polit...

    I was dealt with today by Messiah who was very polite and helpful

    {"display":"Aileen B","full_name":"Aileen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Aileen B 10th March 2026
  • 5/5

    My call was answered quickly and efficiently

    My call was answered quickly & efficiently as was my problem, did. It feel rushed or pressured whilst trying to sort out new signing in details

    {"display":"JHB","full_name":"JHB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JHB 10th March 2026
  • 5/5

    Straightforward and easy to deal with.

    Straightforward and easy to deal with. Excellent product set

    {"display":"jon","full_name":"jon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    jon 10th March 2026

    Products from Family Building Society

    Showing all products offered by Family Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice