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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.67/5

Family Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,788 product reviews

Average score of 4.67/5
5 star
82%
4 star
10%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Family Building Society really shines with its friendly, patient, and knowledgeable staff who make mortgages and savings straightforward and personal. Their mortgage advisers explain options clearly and support older borrowers well. However, the online banking system and website cause frustration with complicated logins, slow responses, and limited electronic services. Phone wait times can be long but service is excellent once connected.

Positive themes

  • Family Building Society staff are friendly, patient and genuinely helpful on phone and in branch.
  • Mortgage advisers at Family Building Society explain options clearly and guide you through the process.
  • Family Building Society offers competitive savings rates with easy online account setup.

Negative themes

  • The online banking system is confusing and difficult to use with frequent login issues.
  • Long phone wait times frustrate but service is good once you get through.
  • Family Building Society cannot accept electronic ISA transfers or payments by bank transfer.
Summarised by AI
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
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Reviews for Family Building Society

Showing 11 of 1788 company reviews • Last reviewed within 7 days

Delighted with a win with a windfall bond.

Savings • 21st December 2025

Delighted with a win with a windfall bond.

{"display":"Barbara Kite","full_name":"Barbara Kite","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316930.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

They offer some of the best savings rates

Savings • 20th December 2025

They consistently offer some of the best savings rates and I have been a customer for many years. I use them online but their branch... They consistently offer some of the best savings rates and I have been a customer for many years. I use them online but their branch is fairly local if I ever need them Read more Read less

{"display":"Jonny Wright","full_name":"Jonny Wright","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 3/5

    TOO QUICK

    The SMS messages are delivered far too quickly to be safely received.

    {"display":"Jennifer H","full_name":"Jennifer H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jennifer H 20th December 2025
  • 5/5

    High rate of return for my savings

    Family Buidling Society have consistently offered a high rate of return for my savings, both for variable interest rate accounts and fixed rate.

    {"display":"Andy T","full_name":"Andy T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy T 19th December 2025
  • 4/5

    I needed some info of my account and got the answers...

    I needed some info of my account and got the answers immediately.

    {"display":"Paris ","full_name":"Paris ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paris 19th December 2025
  • 5/5

    I was dealt with by a very sociable lady who dealt w...

    I was dealt with by a very sociable lady who dealt with my request very amicably

    {"display":"john Robinson","full_name":"john Robinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316893.png"}}'s avatar
    Savings
    john Robinson 19th December 2025
  • 5/5

    Friendly and efficient banking

    Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative

    {"display":"Peter H","full_name":"Peter H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter H 19th December 2025
  • 5/5

    Highly recommended

    Easy to use online services. Great customer support, very easy to use website.

    {"display":"Izzy T","full_name":"Izzy T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Izzy T 19th December 2025
  • 5/5

    Family Building Society offers a good range of produ...

    Family Building Society offers a good range of products and are friendly and easy to use.

    {"display":"PS","full_name":"PS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PS 19th December 2025
  • 5/5

    Really helpful lady i spoke with on phone, so clear...

    Really helpful lady i spoke with on phone, so clear so conscise!

    {"display":"Daniel O","full_name":"Daniel O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Daniel O 18th December 2025
  • 5/5

    First Class Provider

    Always know where I stand and communications are to the point

    {"display":"John A","full_name":"John A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John A 18th December 2025

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