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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.64/5

Family Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 2,152 product reviews

Average score of 4.64/5
5 star
83%
4 star
9%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Family Building Society shines with friendly, patient, and knowledgeable staff who make savings and mortgage queries feel straightforward and personal. Their savings products offer competitive rates and easy online access, though some find the new login system frustrating. Phone wait times can be long, and the online system and communication about changes sometimes cause headaches.

Positive themes

  • Family Building Society’s staff are consistently friendly, patient, and helpful on savings and mortgage calls. (49 mentions)
  • Savings with Family Building Society offer competitive rates and easy online management. (8 mentions)
  • Mortgage advice from Family Building Society is clear and professional with helpful guidance. (7 mentions)
Summarised by AI
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
Visit provider website
Main address
Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Social media

Reviews for Family Building Society

Showing 11 of 2152 company reviews • Last reviewed within 7 days

Lovely Business to deal with 10/10

Mortgages • 19th October 2026

We have been dealing with Owen Gray from start to finish during our mortgage application and he has been totally exemplary to deal with and... We have been dealing with Owen Gray from start to finish during our mortgage application and he has been totally exemplary to deal with and is a credit to your company Read more Read less

{"display":"Mark","full_name":"Mark","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Professional and understanding

Mortgages • 19th October 2026

Unseen and unavoidable circumstances with contractors led to a delay in completing the renovation work we required the FBS loan for. The company dealt with... Unseen and unavoidable circumstances with contractors led to a delay in completing the renovation work we required the FBS loan for. The company dealt with this situation in a professional and understanding fashion, taking away our considerable stress. Read more Read less

{"display":"Jon D","full_name":"Jon D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Telephone conversations have been conducted in a pro...

    Telephone conversations have been conducted in a professional and most personable manner - Nicole and Franki have been a credit to the Company.

    {"display":"George P","full_name":"George P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    George P 13th October 2026
  • 5.00/5

    Tracy was very patient & helpful

    Tracy was very patient & helpful

    {"display":"Peter W","full_name":"Peter W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter W 13th October 2026
  • 5.00/5

    Messiah was a lovely gentleman!

    Messiah was a lovely gentleman! Very helpful & polite

    {"display":"Darren L","full_name":"Darren L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Darren L 12th October 2026
  • 5.00/5

    I spoke to Messiah Black today to update my log on p...

    I spoke to Messiah Black today to update my log on process. I'd been having trouble getting the process to work, but Messiah took me... I spoke to Messiah Black today to update my log on process. I'd been having trouble getting the process to work, but Messiah took me through it with endless patience and good humour to final success. Read more Read less

    {"display":"Keith W","full_name":"Keith W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Keith W 12th October 2026
  • 5.00/5

    Straightforward to interact via the FBS portal and s...

    Straightforward to interact via the FBS portal and staff including long Ryan and Jaydon are very helpful.

    {"display":"Nick","full_name":"Nick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nick 9th October 2026
  • 4.00/5

    Very helpful call and the young lady knew her products

    Very helpful call and the young lady knew her products

    {"display":"martin K","full_name":"martin K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    martin K 9th October 2026
  • 5.00/5

    Easy to expain to a non resident about the loans and...

    Easy to expain to a non resident about the loans and explaining your web site

    {"display":"Geoffrey L","full_name":"Geoffrey L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Geoffrey L 8th October 2026
  • 5.00/5

    Telephone support is excellent

    Had to ring because I was locked out. Quick response. Very helpful staff; talked me through the steps and waited patiently whilst I completed each one.

    {"display":"Anne C","full_name":"Anne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anne C 6th October 2026
  • 5.00/5

    Thank you Gill

    Very good service from Gill she was very understanding of me trying to get on to my account this lady deserves a medal for her... Very good service from Gill she was very understanding of me trying to get on to my account this lady deserves a medal for her patienceThink yourselves lucky Family building Society Gill was superb.Joy Rayner Read more Read less

    {"display":"Joy Rayner ","full_name":"Joy Rayner ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joy Rayner 5th October 2026

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