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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.64/5

Family Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 2,105 product reviews

Average score of 4.64/5
5 star
83%
4 star
9%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended negatively over the past 90 days

Family Building Society shines with friendly, patient, and knowledgeable staff who make savings and mortgage queries feel straightforward and personal. Their savings products offer competitive rates and easy online access, though some find the new login system frustrating. Phone wait times can be long, and the online system and communication about changes sometimes cause headaches.

Positive themes

  • Family Building Society’s staff are consistently friendly, patient, and helpful on savings and mortgage calls. (49 mentions)
  • Savings with Family Building Society offer competitive rates and easy online management. (8 mentions)
  • Mortgage advice from Family Building Society is clear and professional with helpful guidance. (7 mentions)
Summarised by AI
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

Website
Visit provider website
Main address
Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Social media

Reviews for Family Building Society

Showing 11 of 2105 company reviews • Last reviewed within 7 days

Very professional and helpful agent

Savings • 19th August 2026

Very professional and helpful agent

{"display":"Roy S","full_name":"Roy S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Family Building Society
Thanks for your positive feedback regarding our service!
19th August 2026
Family Building Society

Excellent Customer service

Savings • 17th August 2026

Customer service agent Lisa was very polite , confident in her advice & efficient at answering my query.

{"display":"Krish M","full_name":"Krish M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Family Building Society
Thanks for your review. We're glad to hear you were happy with the service received from Lisa!
19th August 2026
Family Building Society
  • 5.00/5

    Friendly, helpful, professional staff.

    Friendly, helpful, professional staff. Clear and straightforward approach. Made me feel valued as a customer.

    {"display":"Mrs JL","full_name":"Mrs JL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs JL 14th August 2026
  • 5.00/5

    Savings account

    Very good and understanding , person was helpful with product knowledge and interest rates.

    {"display":"Thomas P","full_name":"Thomas P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Thomas P 14th August 2026
  • 5.00/5

    Very helpful and friendly young man who helped with...

    Very helpful and friendly young man who helped with all the answers I needed

    {"display":"Cherie s","full_name":"Cherie s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Cherie s 14th August 2026
  • 5.00/5

    Secure access and excellent customer service

    Secure access and excellent customer service

    {"display":"Susannah McK","full_name":"Susannah McK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susannah McK 13th August 2026
  • 5.00/5

    From the very first phone call we both felt valued a...

    From the very first phone call we both felt valued and in control. The staff are very polite and knowledgeable nothing was ever deemed too... From the very first phone call we both felt valued and in control. The staff are very polite and knowledgeable nothing was ever deemed too much for them to find out and answer our questions. I would recommend to anyone to contact this company when in need of a mortgage because it’s a first class building society who really seems to care about their customers Read more Read less

    {"display":"Linda G","full_name":"Linda G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Linda G 13th August 2026
  • 5.00/5

    Responsive, Cheerful, and Positive

    I have found all dealings with FBS straightforward and the staff I have dealt with have been unfailingly responsive and positive when responding to my... I have found all dealings with FBS straightforward and the staff I have dealt with have been unfailingly responsive and positive when responding to my enquiries. This is especially important to someone in their senior years where fanancial institutions can be discouraging and negative Read more Read less

    {"display":"William A","full_name":"William A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    William A 11th August 2026
  • 5.00/5

    Gill was most helpful in dealing with my request.

    Gill was most helpful in dealing with my request.

    {"display":"G S","full_name":"G S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    G S 11th August 2026
  • 5.00/5

    Very helpful conversation with Lisa today.

    Very helpful conversation with Lisa today.

    {"display":"Karen w","full_name":"Karen w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen w 10th August 2026
  • 5.00/5

    Called to ask a few questions on SVP, and received a...

    Called to ask a few questions on SVP, and received above and beyond support, and willingness to answer questions there and then. Hats off to Kumaran.

    {"display":"A&S Albion","full_name":"A&S Albion","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1751573.png"}}'s avatar
    Mortgages
    A&S Albion 8th August 2026

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