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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.66/5

Family Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,719 product reviews

Average score of 4.66/5
5 star
81%
4 star
10%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

It’s wonderful to be able to speak with someone who...

It’s wonderful to be able to speak with someone who was extremely patient and understanding land very helpful

{"display":"J ","full_name":"J ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
J 29th October 2025

Latest negative rating

1/5

Too busy !

Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about... Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Read more Read less

{"display":"Brighton B","full_name":"Brighton B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Brighton B 10th October 2025
See more reviews for Family Building Society products

About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

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Reviews for Family Building Society

Showing 11 of 1719 company reviews • Last reviewed within 7 days

It’s wonderful to be able to speak with someone who...

Savings • 29th October 2025

It’s wonderful to be able to speak with someone who was extremely patient and understanding land very helpful

{"display":"J ","full_name":"J ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Family Building Society
Thanks for your review. We're glad to hear you were happy with our service!
29th October 2025
Family Building Society

I needed an Ex Pat Mortgage renewal.

Mortgages • 29th October 2025

I needed an Ex Pat Mortgage renewal. Spoke with Erick he was exceptional, talked me through the product and the process with precision. Alice was... I needed an Ex Pat Mortgage renewal. Spoke with Erick he was exceptional, talked me through the product and the process with precision. Alice was also great she was prompt to reply just as Erick was. They made the process so simple and from 3500 miles away that is exactly what I required. Read more Read less

{"display":"Gary ","full_name":"Gary ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Family Building Society
Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Erick!
29th October 2025
Family Building Society
  • 5/5

    Open an account.

    Went in to the branch to open an account. The assistant gave me the relevant documents to fill in and had crossed out the parts... Went in to the branch to open an account. The assistant gave me the relevant documents to fill in and had crossed out the parts which did not relate to my application, thus saving my time. Passed the documents back, checks were made and I had the account I required. Everything went smoothly in and out less than 20 minutes. Read more Read less

    {"display":"Bob P","full_name":"Bob P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Bob P 28th October 2025
  • 5/5

    EXCELLENT PRODUCT, GREAT PEOPLE!

    I've recently contacted Family Building Society about possibilities for the long-term future (eg extending my mortgage term) and also help with temporary difficulties, and they... I've recently contacted Family Building Society about possibilities for the long-term future (eg extending my mortgage term) and also help with temporary difficulties, and they couldn't have been more helpful. I've been made to feel very welcome each time I have called, and all three people I've spoken with recently - Arounima, Aisha and Erick - have displayed incredible empathy and patience while I waffled on and have given me as much help as I could possibly have wished for. When I was looking to take out a mortgage 2 years ago, Family offered easily the best product for an ex-pat. I recommend Family wholeheartedly. Read more Read less

    {"display":"Alexandra H","full_name":"Alexandra H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alexandra H 28th October 2025
  • 5/5

    Opening a Market tracker savings account

    I opened the market tracker savings account online but had to go into the branch to transfer money into it from my branch saver. I... I opened the market tracker savings account online but had to go into the branch to transfer money into it from my branch saver. I was treated very well as is usual in that branch. Read more Read less

    {"display":"JER","full_name":"JER","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JER 25th October 2025
  • 5/5

    Mortgage

    Phoned for information regarding my mortgage

    {"display":"derek e haywood","full_name":"derek e haywood","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    derek e haywood 24th October 2025
  • 5/5

    Logging Problems

    My call was answered by Kasey who was very helpful and guided me through the process to get a new verification code in order to be able to log in.

    {"display":"Wendie","full_name":"Wendie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Wendie 24th October 2025
  • 5/5

    Great, friendly, professional service always

    I spoke to Arounima R at great length asking in depth questions, FBS are lucky to have her, she was calm, professional and detailed. I... I spoke to Arounima R at great length asking in depth questions, FBS are lucky to have her, she was calm, professional and detailed. I miss the old school style service that FBS still have, highly recommend them. Read more Read less

    {"display":"Asif ","full_name":"Asif ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Asif 22nd October 2025
  • 5/5

    Excellent service for new account opening

    The opening of a new Market Tracker Saver account was handled by Alexis Osborne efficiently, quickly and with a friendly attitude.

    {"display":"James B","full_name":"James B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James B 22nd October 2025
  • 5/5

    "FAMILY" sums up the service offered.

    I am a new "saver" with Family Building Society. Elderly and prone to pushing wrong buttons, I have had nothing but the best and most... I am a new "saver" with Family Building Society. Elderly and prone to pushing wrong buttons, I have had nothing but the best and most courteous of help, both written and verbal from The Family Service Team (NEW/AC/RTN/ID) Read more Read less

    {"display":"Nervous Newbie","full_name":"Nervous Newbie","avatar":{"url":"\/uploads\/avatars\/users\/1315284.jpg"}}'s avatar
    Savings
    Nervous Newbie 21st October 2025
  • 5/5

    Excellent Customer Service!

    Lisa Adams, the Customer Service representative I spoke to, was very polite, helpful and attentive throughout the phone call, which was to arrange what I... Lisa Adams, the Customer Service representative I spoke to, was very polite, helpful and attentive throughout the phone call, which was to arrange what I wanted to do with a savings bond due to mature next week. Read more Read less

    {"display":"Robert C","full_name":"Robert C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert C 21st October 2025

    Products from Family Building Society

    Showing all products offered by Family Building Society

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