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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.69/5

Family Building Society reviews

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Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,088 product reviews

Average score of 4.69/5
5 star
80%
4 star
11%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Very nice staff in the phone,ran through and sorted...

Very nice staff in the phone,ran through and sorted my enquiry quickly and efficiently

{"display":"Jeff K","full_name":"Jeff K","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1152955.png"}}'s avatar
Mortgages
Jeff K 26th March 2025

Latest negative rating

1/5

I purchased the Windfall Bond from Family Building Society ...

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was... I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Read more Read less

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard 8th February 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

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Reviews for Family Building Society

Showing 11 of 1088 company reviews • Last reviewed within 7 days

Very nice staff in the phone,ran through and sorted...

Mortgages • 26th March 2025

Very nice staff in the phone,ran through and sorted my enquiry quickly and efficiently

{"display":"Jeff K","full_name":"Jeff K","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1152955.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Gods all round service

Savings • 26th March 2025

I was happy with my savings account and the service provided

{"display":"Mikhaila","full_name":"Mikhaila","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Lisa & Ali provided excellent customer service

    Lisa & Ali provided excellent customer service

    {"display":"Jas S","full_name":"Jas S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jas S 26th March 2025
  • 5/5

    Seeking reassurance

    I phoned to reassure myself that I had correctly transferred money to my newly set up ISA account. Your colleague whose name I sadly did... I phoned to reassure myself that I had correctly transferred money to my newly set up ISA account. Your colleague whose name I sadly did not catch was so very helpful and confirmed that the money is now in my ISA account. Read more Read less

    {"display":"Peter ","full_name":"Peter ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter 25th March 2025
  • 5/5

    We only have the one account (Windfall Bond) but fee...

    We only have the one account (Windfall Bond) but feel it is really good value as it not only has a good interest rate but... We only have the one account (Windfall Bond) but feel it is really good value as it not only has a good interest rate but it also enters all investors into a monthly draw which (I think) gives a lot better chance of winning than other similar types of investments. Read more Read less

    {"display":"Colin M","full_name":"Colin M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Colin M 21st March 2025
  • 5/5

    Account Opening Enquiry

    I had a query about opening an account on behalf of a relative. It was slightly complex but was handled very efficiently by Donnika. The... I had a query about opening an account on behalf of a relative. It was slightly complex but was handled very efficiently by Donnika. The branch staff had also been very pleasant and helpful. Also the ‘phone was answered very promptly. Read more Read less

    {"display":"CB","full_name":"CB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    CB 21st March 2025
  • 4/5

    Prompt reply on phone and very helpful st...

    Reasonably prompt reply on phone and very helpful staff. I spoke to Steph who sorted out my query quickly and explained very clearly what I needed.

    {"display":"Mike B","full_name":"Mike B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike B 21st March 2025
  • 5/5

    Superb prompt service, did exactly what was promised...

    Superb prompt service, did exactly what was promised and more, would not hesitate to recommend

    {"display":"Mark B","full_name":"Mark B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark B 21st March 2025
  • 5/5

    Dave Hobbs was very helpful in navigating our enquir...

    Dave Hobbs was very helpful in navigating our enquiry for a mortgage and provided important information that would have been difficult to find elsewhere!

    {"display":"M D","full_name":"M D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    M D 18th March 2025
  • 5/5

    Contacting you is easy.

    Contacting you is easy. You responded to phone calls and gave me all the information I needed.

    {"display":"George S","full_name":"George S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    George S 18th March 2025
  • 5/5

    What a building society should be like

    Compared to many financial institutions FBS are so easy to deal with. Phones get answered promptly and queries dealt with efficiently. May not always give... Compared to many financial institutions FBS are so easy to deal with. Phones get answered promptly and queries dealt with efficiently. May not always give the very best savings rates but always competitive. Read more Read less

    {"display":"Alok","full_name":"Alok","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alok 18th March 2025

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