The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly... The adviser that I spoke to was Katherine A. She was pleasant and knowledgeable. I needed assistance in transferring funds between accounts and she kindly took the time to wait on the phone with me while she talked me through what I needed to do. Although it took a while, Katherine remained patient throughout. It is difficult to find such helpful customer support these days - I am very impressed. Thank you! Read more Read less

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the... I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Read more Read less

Really nice people to talk with and explained with detail and clarity

Helpful staff. Good online system. Strong product range.

The lady I spoke to today was helpful and my questions were answered efficiently.

I tried to open an ISA account with Family BS and had inadvertently sent the funds to the wrong location . I tried to research... I tried to open an ISA account with Family BS and had inadvertently sent the funds to the wrong location . I tried to research this via my own bank ( one of the large clearing banks , and could not get a response from the web site and knpw from previous experience that since the branch closures they are impossible to contact . The only option was to contact Family BS - I did and was helped by Mr David Hobbs who was not only very helpful but also managed to calm me down and explained how the transfer system worked , I tried to get through to my own bank again but again with no success , so wiith the information provided by David I managed to resolve the issue and traced the funds . Thank you very much to both David and the company for keeping people talking to customers - excellent service - and I will now open the account Read more Read less

I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right to remain... I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right to remain but with foreign pensions with a British wife considerably younger. A complex situation which was handled with professionalism and care. Read more Read less

I telephoned to arrange my mortgage switch and the agent couldn't have been more helpful. She explained the working of the associated savings account, which... I telephoned to arrange my mortgage switch and the agent couldn't have been more helpful. She explained the working of the associated savings account, which I'd never come across before. She also explained that the cashback offer, which I'd seen online, applied to re-mortgaging, rather than switching. I was then informed about what would happen next. Excellent service! Read more Read less

I sometime struggle with the way Family BS underwrite a mortgage. However on this occasion my experience was what I would deem to be "normal"... I sometime struggle with the way Family BS underwrite a mortgage. However on this occasion my experience was what I would deem to be "normal" and no strange requests for items were made and once docs were received the case progressed nicely Read more Read less