Excellent. Tracy was very patient and worked out what the problem was. I have had a number of problems logging in as I do not... Excellent. Tracy was very patient and worked out what the problem was. I have had a number of problems logging in as I do not often need to. It looks like the problem is that my autofil of password etc had got corrupted but it was not visible to me. It means that I need to manually input the login information. That should be OK. Read more Read less

The lady who set up our windfall bonds for us was extremely helpful and patient with us.

I booked an appointment with Louise, a new business representative at 9.30 am this morning to discuss our mortgage requirements. I received a call, almost... I booked an appointment with Louise, a new business representative at 9.30 am this morning to discuss our mortgage requirements. I received a call, almost exactly on time and she explained how the appointment would progress. Her telephone manner and attention to detail was excellent and I certainly felt at ease giving her our financial and private information. Overall a great experience. Read more Read less

Very happy with the customer service today. Messiah literally held my hand guiding me through the steps I needed to take to update my account... Very happy with the customer service today. Messiah literally held my hand guiding me through the steps I needed to take to update my account and answered any questions I had. I really appreciated his patience and guidance. Read more Read less

I was supported and advised by Serena throughout the process, and she was absolutely fantastic. She was always patient, considerate and incredibly helpful. There are... I was supported and advised by Serena throughout the process, and she was absolutely fantastic. She was always patient, considerate and incredibly helpful. There are a lot of questions to work through and, at times, it can be difficult to understand exactly what everything means. Serena took the time to explain things clearly, never made me feel rushed, and was excellent at making what could have felt quite complicated much easier to understand. She was a fantastic ambassador for the organisation, and I’m genuinely very grateful for all of her support. Thank you, Serena! Read more Read less

Customer Service assistant was very helpful and patient

The lady spoken to was very helpful, dealt with my application very helpful.The lady spoken to was very helpful, dealt with my application, with speed... The lady spoken to was very helpful, dealt with my application very helpful.The lady spoken to was very helpful, dealt with my application, with speed and professionalism. would highly recommend Louise Read more Read less

GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED

Had trouble after getting locked of my account due not using it very often and forgetting the details. Messiah was really helpful, resetting it for... Had trouble after getting locked of my account due not using it very often and forgetting the details. Messiah was really helpful, resetting it for me and offering to stay on the line for two further steps to make sure I could log in and reset my password and memorable word Read more Read less