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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.66/5

Family Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,747 product reviews

Average score of 4.66/5
5 star
82%
4 star
10%
3 star
3%
2 star
1%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Stephanie gave us excellent service

Stephanie gave us excellent service and assisted us in resolving a problem regarding access to my account

{"display":"Susan C","full_name":"Susan C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Susan C 19th November 2025

Latest negative rating

1/5

Too busy !

Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about... Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Read more Read less

{"display":"Brighton B","full_name":"Brighton B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Brighton B 10th October 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

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Reviews for Family Building Society

Showing 11 of 1747 company reviews • Last reviewed within 7 days

Stephanie gave us excellent service

Savings • 19th November 2025

Stephanie gave us excellent service and assisted us in resolving a problem regarding access to my account

{"display":"Susan C","full_name":"Susan C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Family Building Society
Thank you for leaving us this review, it's great to hear of your positive feedback about Stephanie!
19th November 2025
Family Building Society

Transferring an ISA into Family BS

Savings • 19th November 2025

Filled in a paper ISA transfer booklet (five pages hand written) as they don't do these things online. Sent it off, only to be told... Filled in a paper ISA transfer booklet (five pages hand written) as they don't do these things online. Sent it off, only to be told that they can't accept electronic ISA transfers. Why this wasn't on the front page of the form I don't know. Read more Read less

{"display":"Nick Murray","full_name":"Nick Murray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/47497.png"}}'s avatar
Rated Average • 3/5
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  • 4/5

    Unable to complete application yet

    I haven't yet been able to complete set up of my account so will have to reserve judgement

    {"display":"EMM","full_name":"EMM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    EMM 19th November 2025
  • 5/5

    Great customer service, as always.

    The operative was very helpful with my request. Very friendly and polite, gave clear information on the process to meet my request, with questions to... The operative was very helpful with my request. Very friendly and polite, gave clear information on the process to meet my request, with questions to ensure that I was happy with the information and if I needed any further help. Read more Read less

    {"display":"Julie C","full_name":"Julie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie C 19th November 2025
  • 5/5

    I had a problem logging on.

    I had a problem logging on. The phone was answered very quickly and I talked to a very pleasant, easy to understand lady. She patiently... I had a problem logging on. The phone was answered very quickly and I talked to a very pleasant, easy to understand lady. She patiently helped me sort things out and stayed on the line to be sure I was able to log on. Read more Read less

    {"display":"Nas H","full_name":"Nas H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nas H 17th November 2025
  • 5/5

    My husband and I had to undertake a few transactions...

    My husband and I had to undertake a few transactions, staff effecient and friendly

    {"display":"Susan H","full_name":"Susan H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan H 17th November 2025
  • 5/5

    I have not dealt with The Family BS until recently a...

    I have not dealt with The Family BS until recently and I had a case which was proving a bit unusual in that it was... I have not dealt with The Family BS until recently and I had a case which was proving a bit unusual in that it was a Joint application sole proprietor. I initially spoke to Nathan Waller as the usual BDM was on leave, Nathan was excellent. When Sam Morrison came back off leave I went through the case again with him. Before we submitted the case there was lots of questions I had to round things off, I have to say that Sam was absolutely excellent. Nothing was too much trouble for him, he called me back on time, he answered all of my questions, no issues at all, I can't praise him enough and what a nice guy to deal with. I must say that FBS have got it so right, even on the odd occasion I had to ring the main office everyone was great. Well Done FBS. I'm looking forward to seeing now that the underwriters are going to make the final process as good. Read more Read less

    {"display":"Lennie Brown True Cost Mortgages","full_name":"Lennie Brown True Cost Mortgages","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    extremely helpful

    extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms

    {"display":"XX","full_name":"XX","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    XX 11th November 2025
  • 5/5

    The lady helped me immediately..

    The lady helped me immediately and this allowed me access to my account as I had been waiting over 2 weeks for a verification code to come in the post.

    {"display":"Jennifer ","full_name":"Jennifer ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jennifer 11th November 2025
  • 5/5

    Easy and friendly customer service

    I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name)... I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name) was patient and waited on the call until I was able to get back in. The whole thing was pretty quick. Read more Read less

    {"display":"Anon User","full_name":"Anon User","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anon User 11th November 2025
  • 5/5

    Lisa was very patient and very helpful

    Lisa was very patient and very helpful

    {"display":"Mildred","full_name":"Mildred","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mildred 10th November 2025

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