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Family Building Society reviews

The Family Building Society Logo
Rated Excellent • 4.70/5

Family Building Society reviews

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Verified business
Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 1,112 product reviews

Average score of 4.70/5
5 star
80%
4 star
11%
3 star
3%
2 star
2%
1 star
4%
Reviews for Family Building Society have trended positively over the past 90 days

Latest positive rating

5/5

A guardian angel..

I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She... I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been absolutely brilliant, showing enormous patience with a 93 year old struggling with the IT world. A superb experience with someone who epitomises good customer service. I cannot speak too highly of her. She is a credit to Family bs. Read more Read less

{"display":"Freddy","full_name":"Freddy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Freddy 9th April 2025

Latest negative rating

1/5

I purchased the Windfall Bond from Family Building Society ...

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was... I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Read more Read less

{"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard 8th February 2025
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About Family Building Society

Family Building Society is a trading name of National Counties Building Society which has been looking after people's money and helping homebuyers since 1896.

From its headquarters in Epsom, Surrey, Family Building Society helps over 47,000 customers throughout England and Wales. Being a mutual means it’s owned by and run for the benefit of members. With no shareholders, all profits are put back into the Society.

Family Building Society offer a range of products across mortgages and savings.

Family Building Society at a glance

Contact details

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Reviews for Family Building Society

Showing 11 of 1112 company reviews • Last reviewed within 7 days

A guardian angel..

Savings • 9th April 2025

I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She... I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been absolutely brilliant, showing enormous patience with a 93 year old struggling with the IT world. A superb experience with someone who epitomises good customer service. I cannot speak too highly of her. She is a credit to Family bs. Read more Read less

{"display":"Freddy","full_name":"Freddy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Great service as always from Family Building Society

Mortgages • 9th April 2025

Great service as always from Family Building Society

{"display":"Lisa M","full_name":"Lisa M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Helpful customer services

    I needed more information about opening an ISA account and transferring in previous years ISA savings from another Building Society. It was wonderful to get... I needed more information about opening an ISA account and transferring in previous years ISA savings from another Building Society. It was wonderful to get through quickly to speak to a human being. Kieran Smith from Customer Services was very helpful. He talked me through the process so I could open the account on line while he sent the form for me to request the transfer in. Read more Read less

    {"display":"Annie G","full_name":"Annie G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Annie G 8th April 2025
  • 5/5

    Happy branch to visit

    Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service.... Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service. We have been into Epsom branch twice now and have received a hello and cheerful welcome on both occasions. So very rare these days, long may it continue. Read more Read less

    {"display":"Beryl G","full_name":"Beryl G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Beryl G 8th April 2025
  • 5/5

    Allowing access to account

    Excellent service in phone call with Lisa Adams

    {"display":"Peter McNaughton","full_name":"Peter McNaughton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent!

    Questions answered by a very pleasant, friendly, efficient lady

    {"display":"Karen ","full_name":"Karen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen 8th April 2025
  • 5/5

    Excellent service from start to finish

    From start to finish have had such good support and assistance. Very clear explanations. Wuick response and I was en ex pat with no luck... From start to finish have had such good support and assistance. Very clear explanations. Wuick response and I was en ex pat with no luck till FBS and they made the whole process easy. Have now cleared Morthage and they even congratulated me Read more Read less

    {"display":"Susan D","full_name":"Susan D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Susan D 8th April 2025
  • 5/5

    I called to discuss a case

    I called to discuss a case and Aaron was really helpful, provided me with all the information needed

    {"display":"Simon D","full_name":"Simon D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Simon D 8th April 2025
  • 5/5

    Excellent Service

    As a broker it is important to have good support where you are discussing a case which I did when I spoke with Rosie who... As a broker it is important to have good support where you are discussing a case which I did when I spoke with Rosie who I discussed the case with and obtained a Decision in Principle and supported me up to when I submitted the application. Read more Read less

    {"display":"RW","full_name":"RW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    RW 8th April 2025
  • 5/5

    Great Building Society,.

    Friendly helpful staff who answered all my questions. Efficient service which is so rare these days,

    {"display":"JN","full_name":"JN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JN 7th April 2025
  • 5/5

    Excellent service

    Very pleasant and helpful advisor.

    {"display":"A very satisfied customer ","full_name":"A very satisfied customer ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Family Building Society

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