I very much regret taking a mortgage out with this building society. Worst lender I’ve encountered in over 30 years. Customer service is non existant.... I very much regret taking a mortgage out with this building society. Worst lender I’ve encountered in over 30 years. Customer service is non existant. They want an insane amount of information when it comes to borrowing anything and then tell me that I can’t afford £5k extra on my mortgage even though my salary just increased by £14k. Won’t use the again. Read more Read less

Awful application process. Staff were like robots. Very, very disappointed and won’t use again

Great experience. Know what they're talking about and very helpful.

Unlike the big banks that have largely abandoned customers, we are delighted to have a local bank that is open 6 days a week and... Unlike the big banks that have largely abandoned customers, we are delighted to have a local bank that is open 6 days a week and where the staff seem happy to see you. Convenient current account and top ISA rate. Read more Read less

I have been with the Cumberland for the over 10 years and have always found them to be friendly and efficient.

Really helpful local bank. They go out of their way to sort any issues out for you with local service at the end of the... Really helpful local bank. They go out of their way to sort any issues out for you with local service at the end of the phone or in brach. No international help centres located halfway across the world. Read more Read less

The savings account is easy to use and pays a great rate. The customer service is above and beyond and it's lovely to speak to people really easily.

First Class Service from individuals that care.

From the first call to moving in the Cumberland kept me informed about my application, best part was being able to speak to the same... From the first call to moving in the Cumberland kept me informed about my application, best part was being able to speak to the same person for the whole time - Thank you Read more Read less