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The Stafford Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (12 reviews)

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4.52

Based on 12 reviews, last reviewed 24th Sep 2025

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

3 star

2 star

Latest highest rating:

5

Excellent phone service and always helpful. Excellent phone service and always helpful. Reviewed on: 24th September 2025

Latest lowest rating:

1

Decisions take an extremely long time, like even for... Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously dra... Read more Reviewed on: 9th September 2025

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About this product

Stafford Building Society is a mutual organisation founded in 1877. It offers a range of savings and mortgage products. Before applying for a mortgage, make sure that you’re confident with the terms, conditions and interest rate of the deal. Always consult the lender or an independent advisor if you need help understanding your options.

At Smart Money People, we collect Stafford Building Society mortgage reviews to help you make an informed decision. Read about genuine customer experiences to learn more about the Society and its mortgage products.

See which mortgage product existing homeowners chose and how satisfied they’ve been so far. Find out how supportive the Society was throughout the application process. Learn about the Society’s customer service team. All of this and more can be found in our Stafford Building Society mortgage reviews.

Have you had a mortgage with Stafford Building Society? Share which product you chose and how satisfied you’ve been throughout its term. Was the Society supportive throughout the application process? Have you been well informed of any important mortgage updates and news? What benefits have you experienced since being a member of the Society? Would you recommend the lender and its mortgages to family and friends? Whether good or bad, write a Stafford Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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The Stafford Building Society Mortgages reviews (12)

Excellent phone service and always helpful.

Excellent phone service and always helpful. Reviewed on: 24th September 2025

Decisions take an extremely long time, like even for...

Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously draconian processes for completion such as submitting the latest payslip before completing and insisting on buildings insurance being in place. Reviewed on: 9th September 2025

Reply from The Stafford Building Society Thank you for your feedback. We appreciate you taking the time to let us know about your experience. Some checks, like pay slips and insurance, are required to protect you and your home as well as us, but we understand they can feel like extra hurdles. Your comments are helpful, and we’ll use them when considering changes and improvements in the future. If you’d like to discuss your experience further, please don’t hesitate to get in touch with us directly. Response date: 10th September 2025

Stafford are the best!!

It is an absolute pleasure to deal with all the lovely staff at The Stafford Building Society and their products are superb! Reviewed on: 8th September 2025

Reply from The Stafford Building Society Thank you so much for your kind words, Garry. We’re delighted to hear that you’ve had such a positive experience with our team and our products. As a mutual, our members are at the heart of everything we do, and feedback like this means a great deal to all of us at The Stafford. Response date: 10th September 2025

Friendly and pleasant.

Friendly and pleasant. The new environment is modern and light and airy. I did like the old world charm of the previous design. Reviewed on: 24th August 2025

Reply from The Stafford Building Society David, thank you for sharing your feedback. It’s great to know you’ve found the new environment modern and welcoming. We also understand the affection many of our members had for the old design and its charm. Both past and present are important to us, and your comments remind us how much our branch means to the people who use it. Response date: 10th September 2025

Meticulous and prompt

There is so much information needed to get the mortgage approved but I expect this is common to all providers nowadays - SBS were meticulous about this but very prompt with the final agreement and transfer of funds Reviewed on: 9th August 2025

Very grateful!

Very grateful! We had been rejected by a previous mortgage lender in what felt like a very impersonal and unfair way. Stafford has a much more personal touch, we really felt like they were assessing us as actual people rather than just a business transaction. We're delighted with the service we've had so far. Reviewed on: 8th August 2025

No hassle very prompt service good people to deal with

No hassle very prompt service good people to deal with Reviewed on: 7th August 2025

Best mortgages with the best staff!

We have had our UK Investment mortgage with The Stafford since 2017. We have found them to be excellent and very user friendly to deal with. Never had a problem with them in all our dealings. Great competitive rates and excellent products. Highly recommend The Stafford. Reviewed on: 18th July 2025

Alison Tarling

Had an issue with a mortgage offer and having to change solicitors, it could have been a real headache but Alison Tarling on the mortgage administration team was on hand to do all she could to help with the situation, keeping constant communication throughout. Absolute God send thank you for all your help Reviewed on: 19th April 2023

Straightforward mortgage - quick, efficient and problem-free

I took out a mortgage with the SRBS after a disastrous experience with a so-called "interest-only" mortgage lender. The SRBs was excellent, all arranged in a few days entirely without problems, Assessments of financial suitability etc are by real people, not a computer algorithm, and I can unreservedly recommend the SRBS for anyone looking for a straightforward mortgage. One final point; in the past, almost all the Society's properties were in Stafford and district, but now they can lend anywhere in England. Reviewed on: 11th April 2022

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