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The Stafford Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (20 reviews)

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4.71

Based on 20 reviews, last reviewed 16th Mar 2026

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

3 star

2 star

Latest highest rating:

5

A fantastic organisation - great customer service Very quick communication, excellent professional attitude and the query dealt with easily and swiftly. Reviewed on: 16th March 2026

Latest lowest rating:

1

Decisions take an extremely long time, like even for... Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously dra... Read more Reviewed on: 9th September 2025

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About this product

Stafford Building Society is a mutual organisation founded in 1877. It offers a range of savings and mortgage products. Before applying for a mortgage, make sure that you’re confident with the terms, conditions and interest rate of the deal. Always consult the lender or an independent advisor if you need help understanding your options.

At Smart Money People, we collect Stafford Building Society mortgage reviews to help you make an informed decision. Read about genuine customer experiences to learn more about the Society and its mortgage products.

See which mortgage product existing homeowners chose and how satisfied they’ve been so far. Find out how supportive the Society was throughout the application process. Learn about the Society’s customer service team. All of this and more can be found in our Stafford Building Society mortgage reviews.

Have you had a mortgage with Stafford Building Society? Share which product you chose and how satisfied you’ve been throughout its term. Was the Society supportive throughout the application process? Have you been well informed of any important mortgage updates and news? What benefits have you experienced since being a member of the Society? Would you recommend the lender and its mortgages to family and friends? Whether good or bad, write a Stafford Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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The Stafford Building Society Mortgages reviews (20)

A fantastic organisation - great customer service

Very quick communication, excellent professional attitude and the query dealt with easily and swiftly. Reviewed on: 16th March 2026

Reply from The Stafford Building Society Thank you, Emily. We appreciate you sharing this. It is great to hear that your query was handled quickly and professionally. Our colleagues work hard to make things straightforward for our Members, so your feedback means a lot. Response date: 23rd March 2026

Great communication

Great communication and everything promised was delivered on time. Reviewed on: 9th March 2026

Reply from The Stafford Building Society Great to hear the communication was clear and everything happened when expected, Neil. We'll make sure your feedback is passed over to our Mortgage Team. Response date: 10th March 2026

Difficult Case - Easy Process

Easy mortgage application for a complicated case but understood and executed superbly Reviewed on: 4th March 2026

Reply from The Stafford Building Society Thank you, Paul. We’re glad we could take the time to understand your application and deliver a smooth process, even with a more complicated case. We specialise in the difficult mortgage cases that other high‑street lenders may say no to, so it’s great to see that expertise working for you. Response date: 5th March 2026

It was easy and quick and the funds came through in...

It was easy and quick and the funds came through in days. Reviewed on: 4th March 2026

Reply from The Stafford Building Society Thank you, Trudy. We’re glad everything moved quickly and smoothly for you, and we’re proud to support you and your new property purchase. Response date: 5th March 2026

I was really glad to find a lender that understood m...

I was really glad to find a lender that understood my situation. A single person with a 100k plus deposit, and a modest income. The only downside to my experience, was the time it took to get the mortgage agreed. Especially the second time. Unfortunately I started the process of buying a property, and the seller sadly died. Meaning I had to look for another property. Getting the second mortgage agreement seemed to take a long time (the first time wasn't exactly swift, either) and this really caused me stress in terms of not wanting to lose out on the second property, to a buyer who was able to get their mortgage agreed more quickly. I didn't have much direct contact with The S B S, as I had paid for a mortgage advisor to take care of that for me, and they advised that as SBS was smaller, it might take longer than a highstreet lender, which I understood, but still didn't alleviate the stress for me. But overall I am happy with my mortgage and the terms and etc. Reviewed on: 26th January 2026

Reply from The Stafford Building Society Thank you for your lovely 4-star review, Eloise. We’re so pleased we could help you secure your mortgage and hope you're enjoying your new home. We understand things felt a little slow at times, especially the second time around. Because we manually underwrite every mortgage, we take a more considered approach. This allows us to fully understand each borrower’s individual circumstances and ensure the lending is right for them. It also gives us the flexibility to support more complex cases where others may not. We really appreciate your patience and thoughtful feedback, and we wish you all the best in your new home. Response date: 27th January 2026

Straight forward getting a mortgage and prompt repli...

Straight forward getting a mortgage and prompt replies to solicitors emails. Reviewed on: 26th January 2026

Reply from The Stafford Building Society We are delighted to hear everything went smoothly, Holly, and that our team was able to keep things moving quickly for you. Wishing you every happiness in your new home. Response date: 27th January 2026

I got a mortgage so I’m very happy with their services.

I got a mortgage so I’m very happy with their services. Thanks! Reviewed on: 9th January 2026

Reply from The Stafford Building Society Thank you, Ellie, for your review. We really appreciate your feedback and the time you have taken to share it, and we are delighted to have helped you purchase your property and wish you every happiness in your new home. Response date: 14th January 2026

Superb service in every way since May 2016

We first moved our mortgage to the Stafford when we moved house in 2016 and then stayed when we moved to our current home 3 years ago. Customer service has been superb throughout, always keeping us informed of changes in the rate and offering new fixed deals when a current one was due to end. Can’t praise you highly enough. Reviewed on: 25th November 2025

Reply from The Stafford Building Society Thank you so much, Deirdre. We are delighted to hear how well supported you have felt over the years and really appreciate your kind words about our mortgage service. Response date: 17th December 2025

Excellent phone service and always helpful.

Excellent phone service and always helpful. Reviewed on: 24th September 2025

Decisions take an extremely long time, like even for...

Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously draconian processes for completion such as submitting the latest payslip before completing and insisting on buildings insurance being in place. Reviewed on: 9th September 2025

Reply from The Stafford Building Society Thank you for your feedback. We appreciate you taking the time to let us know about your experience. Some checks, like pay slips and insurance, are required to protect you and your home as well as us, but we understand they can feel like extra hurdles. Your comments are helpful, and we’ll use them when considering changes and improvements in the future. If you’d like to discuss your experience further, please don’t hesitate to get in touch with us directly. Response date: 10th September 2025

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