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The Stafford Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.34 (25 reviews)

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4.34

Based on 25 reviews, last reviewed 7th Jul 2026

57% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

3 star

2 star

Latest highest rating:

5

Excellent Mortgage Service Mortgage originally set up by a broker. Recent contact by phone and email has had excellent responses and very helpful. Would certainly recommend them... Read more Reviewed on: 26th May 2026

Latest lowest rating:

1

I wanted to change where my mortgage payment is paid... I wanted to change where my mortgage payment is paid from to Wise Bank. You told me it is not possible because it is not a recognised bank. This is no... Read more Reviewed on: 7th July 2026

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About this product

Stafford Building Society is a mutual organisation founded in 1877. It offers a range of savings and mortgage products. Before applying for a mortgage, make sure that you’re confident with the terms, conditions and interest rate of the deal. Always consult the lender or an independent advisor if you need help understanding your options.

At Smart Money People, we collect Stafford Building Society mortgage reviews to help you make an informed decision. Read about genuine customer experiences to learn more about the Society and its mortgage products.

See which mortgage product existing homeowners chose and how satisfied they’ve been so far. Find out how supportive the Society was throughout the application process. Learn about the Society’s customer service team. All of this and more can be found in our Stafford Building Society mortgage reviews.

Have you had a mortgage with Stafford Building Society? Share which product you chose and how satisfied you’ve been throughout its term. Was the Society supportive throughout the application process? Have you been well informed of any important mortgage updates and news? What benefits have you experienced since being a member of the Society? Would you recommend the lender and its mortgages to family and friends? Whether good or bad, write a Stafford Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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The Stafford Building Society Mortgages reviews (25)

I wanted to change where my mortgage payment is paid...

I wanted to change where my mortgage payment is paid from to Wise Bank. You told me it is not possible because it is not a recognised bank. This is not a legal requirement (other mortgage companies accept without issue). So it was just your internal policy which caused a lot of problems for me. It seems that you do not try and be helpful to your customer when you decide these things. So I asked for a direct debit because I may change it to another bank. This was weeks ago and today I received it dated 23rd June. Was it just sitting in an out tray for almost two weeks? Reviewed on: 7th July 2026

Reply from The Stafford Building Society Thank you for your feedback. We have attempted to contact you directly to discuss your concerns but have been unable to reach you. We would welcome the opportunity to speak with you and better understand your experience. Please contact us at your convenience so that we can discuss this further. Response date: 17th July 2026

Excellent Mortgage Service

Mortgage originally set up by a broker. Recent contact by phone and email has had excellent responses and very helpful. Would certainly recommend them. Reviewed on: 26th May 2026

Quick, attentive and very informative

Quick, attentive and very informative Reviewed on: 19th May 2026

Tricky mortgage!

Alison at the society was absolutely superb throught out the whole process. Our purchase was far from simple and she made us feel at ease and that it would happen Reviewed on: 29th April 2026

Reply from The Stafford Building Society Thank you for your 5* review, Simon. It's great to hear Alison supported you through a complex mortgage and helped you feel more at ease during the process. We know mortgage cases can be challenging and complex, so it is good to hear her clear and steady approach made a difference. Response date: 30th April 2026

Straight forward helpful good customer service

Straight forward helpful good customer service Reviewed on: 28th March 2026

Reply from The Stafford Building Society Thank you for the 5 star review Dinah, and delighted to hear that our mortgage service was straight forward and helpful. Response date: 30th March 2026

A fantastic organisation - great customer service

Very quick communication, excellent professional attitude and the query dealt with easily and swiftly. Reviewed on: 16th March 2026

Reply from The Stafford Building Society Thank you, Emily. We appreciate you sharing this. It is great to hear that your query was handled quickly and professionally. Our colleagues work hard to make things straightforward for our Members, so your feedback means a lot. Response date: 23rd March 2026

Great communication

Great communication and everything promised was delivered on time. Reviewed on: 9th March 2026

Reply from The Stafford Building Society Great to hear the communication was clear and everything happened when expected, Neil. We'll make sure your feedback is passed over to our Mortgage Team. Response date: 10th March 2026

Difficult Case - Easy Process

Easy mortgage application for a complicated case but understood and executed superbly Reviewed on: 4th March 2026

Reply from The Stafford Building Society Thank you, Paul. We’re glad we could take the time to understand your application and deliver a smooth process, even with a more complicated case. We specialise in the difficult mortgage cases that other high‑street lenders may say no to, so it’s great to see that expertise working for you. Response date: 5th March 2026

It was easy and quick and the funds came through in...

It was easy and quick and the funds came through in days. Reviewed on: 4th March 2026

Reply from The Stafford Building Society Thank you, Trudy. We’re glad everything moved quickly and smoothly for you, and we’re proud to support you and your new property purchase. Response date: 5th March 2026

I was really glad to find a lender that understood m...

I was really glad to find a lender that understood my situation. A single person with a 100k plus deposit, and a modest income. The only downside to my experience, was the time it took to get the mortgage agreed. Especially the second time. Unfortunately I started the process of buying a property, and the seller sadly died. Meaning I had to look for another property. Getting the second mortgage agreement seemed to take a long time (the first time wasn't exactly swift, either) and this really caused me stress in terms of not wanting to lose out on the second property, to a buyer who was able to get their mortgage agreed more quickly. I didn't have much direct contact with The S B S, as I had paid for a mortgage advisor to take care of that for me, and they advised that as SBS was smaller, it might take longer than a highstreet lender, which I understood, but still didn't alleviate the stress for me. But overall I am happy with my mortgage and the terms and etc. Reviewed on: 26th January 2026

Reply from The Stafford Building Society Thank you for your lovely 4-star review, Eloise. We’re so pleased we could help you secure your mortgage and hope you're enjoying your new home. We understand things felt a little slow at times, especially the second time around. Because we manually underwrite every mortgage, we take a more considered approach. This allows us to fully understand each borrower’s individual circumstances and ensure the lending is right for them. It also gives us the flexibility to support more complex cases where others may not. We really appreciate your patience and thoughtful feedback, and we wish you all the best in your new home. Response date: 27th January 2026

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