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The Stafford Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.23 (28 reviews)

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4.23

Based on 28 reviews, last reviewed 22nd Oct 2026

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

3 star

2 star

11%

Latest highest rating:

5

These people know how to do customer service These people, this company, know how to do customer service. A direct line, they pick up the phone quickly, call and email when they say they will. Th... Read more Reviewed on: 28th August 2026

Latest lowest rating:

1

TOOK MY MONEY TOOK MY MONEY . Painfully slow and severe lack of communication. Took my application fee and my £800 valuation fee after everything else was agreed PR... Read more Reviewed on: 22nd October 2026

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About this product

Stafford Building Society is a mutual organisation founded in 1877. It offers a range of savings and mortgage products. Before applying for a mortgage, make sure that you’re confident with the terms, conditions and interest rate of the deal. Always consult the lender or an independent advisor if you need help understanding your options.

At Smart Money People, we collect Stafford Building Society mortgage reviews to help you make an informed decision. Read about genuine customer experiences to learn more about the Society and its mortgage products.

See which mortgage product existing homeowners chose and how satisfied they’ve been so far. Find out how supportive the Society was throughout the application process. Learn about the Society’s customer service team. All of this and more can be found in our Stafford Building Society mortgage reviews.

Have you had a mortgage with Stafford Building Society? Share which product you chose and how satisfied you’ve been throughout its term. Was the Society supportive throughout the application process? Have you been well informed of any important mortgage updates and news? What benefits have you experienced since being a member of the Society? Would you recommend the lender and its mortgages to family and friends? Whether good or bad, write a Stafford Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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The Stafford Building Society Mortgages reviews (28)

TOOK MY MONEY

TOOK MY MONEY . Painfully slow and severe lack of communication. Took my application fee and my £800 valuation fee after everything else was agreed PRIOR. Then told they couldn't value the property due to the holiday let. The reason we chose Stafford was thier ability to offer holiday let mortgages and we had been working on the application for over 3 months. Waited till they took my money and said the valuation was £0 Reviewed on: 22nd October 2026

These people know how to do customer service

These people, this company, know how to do customer service. A direct line, they pick up the phone quickly, call and email when they say they will. This is old-fashioned customer service at its best, but with a knowledgeable and friendly approach to providing quality products to properties that are just a little bit more unique. Reviewed on: 28th August 2026

The phone was answered quickly.

The phone was answered quickly. I needed to give a change of address for correspondence only and this was done efficiently. Reviewed on: 30th July 2026

I wanted to change where my mortgage payment is paid...

I wanted to change where my mortgage payment is paid from to Wise Bank. You told me it is not possible because it is not a recognised bank. This is not a legal requirement (other mortgage companies accept without issue). So it was just your internal policy which caused a lot of problems for me. It seems that you do not try and be helpful to your customer when you decide these things. So I asked for a direct debit because I may change it to another bank. This was weeks ago and today I received it dated 23rd June. Was it just sitting in an out tray for almost two weeks? Reviewed on: 7th July 2026

Reply from The Stafford Building Society Thank you for your feedback. We have attempted to contact you directly to discuss your concerns but have been unable to reach you. We would welcome the opportunity to speak with you and better understand your experience. Please contact us at your convenience so that we can discuss this further. Response date: 17th July 2026

Excellent Mortgage Service

Mortgage originally set up by a broker. Recent contact by phone and email has had excellent responses and very helpful. Would certainly recommend them. Reviewed on: 26th May 2026

Quick, attentive and very informative

Quick, attentive and very informative Reviewed on: 19th May 2026

Tricky mortgage!

Alison at the society was absolutely superb throught out the whole process. Our purchase was far from simple and she made us feel at ease and that it would happen Reviewed on: 29th April 2026

Reply from The Stafford Building Society Thank you for your 5* review, Simon. It's great to hear Alison supported you through a complex mortgage and helped you feel more at ease during the process. We know mortgage cases can be challenging and complex, so it is good to hear her clear and steady approach made a difference. Response date: 30th April 2026

Straight forward helpful good customer service

Straight forward helpful good customer service Reviewed on: 28th March 2026

Reply from The Stafford Building Society Thank you for the 5 star review Dinah, and delighted to hear that our mortgage service was straight forward and helpful. Response date: 30th March 2026

A fantastic organisation - great customer service

Very quick communication, excellent professional attitude and the query dealt with easily and swiftly. Reviewed on: 16th March 2026

Reply from The Stafford Building Society Thank you, Emily. We appreciate you sharing this. It is great to hear that your query was handled quickly and professionally. Our colleagues work hard to make things straightforward for our Members, so your feedback means a lot. Response date: 23rd March 2026

Great communication

Great communication and everything promised was delivered on time. Reviewed on: 9th March 2026

Reply from The Stafford Building Society Great to hear the communication was clear and everything happened when expected, Neil. We'll make sure your feedback is passed over to our Mortgage Team. Response date: 10th March 2026

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