Posts tagged as “Insights”

Does your bank's behaviour matter?

How many of us would switch if our bank was found to have failings in areas such as diversity, sexual harassment and discrimination? We ran a survey to find out.

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Apps are now the nation's favourite way of banking

In 2018, far more of us used apps to contact our bank than in 2017. Here's why our preferences are changing, and what it means.

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Mortgage Lender Benchmark H2 2018: the results

The first edition of the Mortgage Lender Benchmark is released today. This study includes feedback on 79 lenders and SWOT analysis on 32 of the biggest mortgage lenders in the UK.

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Complaints Summit 2017 Preview

We're running an event for firms who want to better manage, understand, and reduce complaints in financial services.

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H2 2016 Complaints: Our Insight & Analysis

Today the FCA is due to release its H2 2016 complaints data. Thanks to PS15/19 the way complaints data is published is set to change for the better. Here's our insight and analysis.

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Smart Money People 360 Ratings - Winners and Losers

We're launching 360° ratings to help make financial services more transparent.

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5 key themes for 2017

A round-up of our 5 key themes for 2017! We use our insight to talk complaints, insurance, challenger banks and more!

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