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Posts tagged as “Insights”

The Mortgage Lender Benchmark returns for H1 2019

The Mortgage Lender Benchmark returns to find out which lenders are providing the best service to mortgage brokers and their customers.

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Building societies vs banks: Analysing customer feedback

We've analysed the feedback left by savings and mortgage customers. Are there any differences in the feedback left by bank and building society customers?

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Does your bank's behaviour matter?

How many of us would switch if our bank was found to have failings in areas such as diversity, sexual harassment and discrimination? We ran a survey to find out.

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Apps are now the nation's favourite way of banking

In 2018, far more of us used apps to contact our bank than in 2017. Here's why our preferences are changing, and what it means.

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Mortgage Lender Benchmark H2 2018: the results

The first edition of the Mortgage Lender Benchmark is released today. This study includes feedback on 79 lenders and SWOT analysis on 32 of the biggest mortgage lenders in the UK.

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Complaints Summit 2017 Preview

We're running an event for firms who want to better manage, understand, and reduce complaints in financial services.

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H2 2016 Complaints: Our Insight & Analysis

Today the FCA is due to release its H2 2016 complaints data. Thanks to PS15/19 the way complaints data is published is set to change for the better. Here's our insight and analysis.

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