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Posts tagged as “Insights”

Mortgage Lender Benchmark H2 2019: Kick-off

The Mortgage Lender Benchmark returns to find out which mortgage lenders are delivering the best products and services to mortgage brokers and their customers.

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Mortgage Lender Benchmark H1 2019: The results

‚ÄčThe latest version of the Mortgage Lender Benchmark, a six monthly assessment of the service and propositions offered by lenders, is released today.

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Does brand matter to mortgage brokers?

We asked 424 brokers to tell us how important brand is for them when deciding which lender to place a case with. Here's what they told us.

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The Mortgage Lender Benchmark returns for H1 2019

The Mortgage Lender Benchmark returns to find out which lenders are providing the best service to mortgage brokers and their customers.

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Building societies vs banks: Analysing customer feedback

We've analysed the feedback left by savings and mortgage customers. Are there any differences in the feedback left by bank and building society customers?

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Does your bank's behaviour matter?

How many of us would switch if our bank was found to have failings in areas such as diversity, sexual harassment and discrimination? We ran a survey to find out.

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Apps are now the nation's favourite way of banking

In 2018, far more of us used apps to contact our bank than in 2017. Here's why our preferences are changing, and what it means.

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