Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page

Admiral reviews

Admiral Logo
Rated Excellent 4.72/5

Admiral reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days
  • Award winning organisation
    Award winning organisation
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 36,006 product reviews

Average score of 4.72/5
5 star
86%
4 star
12%
3 star
1%
2 star
0%
1 star
1%
Reviews for Admiral have trended negatively over the past 90 days

Latest positive rating

5/5

Admiral home insurance

I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great... I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great and I’m happy with admiral. Read more Read less

Latest negative rating

1/5

Used Admiral Travel insurance since 2023 & upgraded...

User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport.... User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport. We had a brand new pair of trainers & a bottle of perfume from duty free in Miami. Paris was a 6 hr stop on way back to UK. We had receipts & we know it happened in CDG My Mom had items taken from her case too in CDG and they didn’t go from MIami! We had receipts & put a claim in against the theft. Admiral has rejected our claim of under £200 for insurance that costs us £££ per year! Thank god it was £££’s stolen and a couple of hundred. All staff just fobbes us off saying our claim is under investigation. This has been on going for nearly 4 months of forms & calls. It’s as if they just want us to get fed up of chasing. I would never recommend this company for world wide travel insurance. Please don’t make the same mistake that we did by going with Admiral. Our renewal was due in March this year we have now gone with another company. We will never use Admiral again for any insurance! Read more Read less

{"display":"Della S","full_name":"Della S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel insurance
Della S 13th April 2025

About Admiral

Admiral is an award-winning UK based insurance company.

Admiral was set up a specialist provider of car insurance with 57 members of staff based in Cardiff. Today, it has over 10,000 members of staff in eight different countries across the world. It was the first company to launch MultiCar Insurance policies.

Admiral offers a variety of products including MultiCover, MultiCar, home insurance, pet insurance, van insurance, landlord insurance and travel insurance.

Admiral at a glance

Contact details

Social media

Reviews for Admiral

Showing 11 of 36006 company reviews Last reviewed within 14 days

Used Admiral Travel insurance since 2023 & upgraded...

Travel insurance 13th April 2025

User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport.... User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport. We had a brand new pair of trainers & a bottle of perfume from duty free in Miami. Paris was a 6 hr stop on way back to UK. We had receipts & we know it happened in CDG My Mom had items taken from her case too in CDG and they didn’t go from MIami! We had receipts & put a claim in against the theft. Admiral has rejected our claim of under £200 for insurance that costs us £££ per year! Thank god it was £££’s stolen and a couple of hundred. All staff just fobbes us off saying our claim is under investigation. This has been on going for nearly 4 months of forms & calls. It’s as if they just want us to get fed up of chasing. I would never recommend this company for world wide travel insurance. Please don’t make the same mistake that we did by going with Admiral. Our renewal was due in March this year we have now gone with another company. We will never use Admiral again for any insurance! Read more Read less

Rated Terrible 1/5
Read more product reviews

Claiming, a waste of time

Travel insurance 10th April 2025

I took out Admiral Gold travel insurance, only to later discover I already had an active policy on the same account. There was no warning... I took out Admiral Gold travel insurance, only to later discover I already had an active policy on the same account. There was no warning or flag—just a duplicated payment. While frustrating, that’s not even the main issue. My bag was stolen during my trip. I submitted claims for the stolen items, one of which I also claimed on my home insurance. That claim was handled and paid within days. In contrast, several weeks later, I’m still caught in a repetitive and drawn-out process with Admiral. Admiral advertises a 10-day response time for claims, which is already quite lengthy. What they don’t mention is that this is just an initial review. If they need additional evidence, they’ll ask for it at the end of that period—triggering a new 10-day wait with each new request. The real problem is that they don’t assess the entire claim upfront. Instead, they stop at the first issue they encounter, request evidence, and only move on once that’s resolved—creating a cycle of delays. For instance, I mentioned in my original submission that one of the stolen items was a gifted electric toothbrush. Despite this, they made two further evidence requests over the following 20+ days without ever addressing that item. Only now have they asked for proof of ownership. Their solution? A “gift claim form” that must be completed and signed by the person who gave me the toothbrush—despite it already being listed in the official police report. Alternatively, I could submit a photo of myself with the item… because we all have selfies with our toothbrushes, right? At best, this process feels disorganised. At worst, it appears designed to discourage or reduce payouts. Insurance is supposed to provide peace of mind. Instead, I’ve spent more time chasing this claim than it would’ve taken me to earn the amount I’m claiming for. It's been a total waste of time. To make matters worse, I shared this frustration in a recent call with Kane (standing in for the usual handler, Tilly). Both were polite and professional, but clearly restricted by the flawed process. When I explained my concerns, Kane offered to raise a formal complaint—though clarified this would not speed up the claim or change its handling. In short: my reward for highlighting how much time and effort this claim has taken? An offer to spend more time on a separate complaint process that leads nowhere. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Dreadful travel insurance policy

    Failed to cover missed flights because of unforeseeable international transfer issues. I had to pay £700 for an emergency replacement flight that they refused to cover.

    {"display":"Simon","full_name":"Simon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Simon 7th April 2025
  • 5/5

    Admiral home insurance

    I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great... I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great and I’m happy with admiral. Read more Read less

  • 1/5

    I had a fall whilst on holiday in Fuerteventura on 2...

    I had a fall whilst on holiday in Fuerteventura on 2nd January which resulted in a broken wrist. The hospital over there recommended that I... I had a fall whilst on holiday in Fuerteventura on 2nd January which resulted in a broken wrist. The hospital over there recommended that I return home asap has I would likely need an operation, which I did. Despite having supplied the information required by Admiral (many times over) I have still not received any payment! They where fortunate because I went to the local hospital not a private one. I am only claiming for the new flight and the 6 days unused accommodation. I would not recommend Admiral to anyone, my dealings with them have made a traumatic situation even more stressful! Read more Read less

    {"display":"Norma J","full_name":"Norma J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Norma J 31st March 2025
  • 1/5

    !!! DO NOT USE THIS AS AN OPTION !!

    DO NOT USE IT!!!! - i HOPE TO SAVE SOME OF YOU HERE! - What will happen is you will get the insurance and in... DO NOT USE IT!!!! - i HOPE TO SAVE SOME OF YOU HERE! - What will happen is you will get the insurance and in 1 month they will tell you they have to increase the insurance because of driving data. Its not that you will be driving badly, its because they need to report bad driving in order to keep hiking up your premium. When you cancel your premium after realising you fell into the trap - you will be asked to pay another £160 to leave the contract. Read more Read less

    {"display":"Calvin K","full_name":"Calvin K","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1148414.png"}}'s avatar
    LittleBox
    Calvin K 24th March 2025
  • 1/5

    Admiral is not a reputable insurance company!

    My husband missed his flight home due to landslide on route to the airport. He had to get a flight the next day. He was... My husband missed his flight home due to landslide on route to the airport. He had to get a flight the next day. He was only claiming for his flight. He has sent in all the documentation but they still want more. His friend who he travelled with was reimbursed within two days without having to provide so much documentation over and over! Read more Read less

    {"display":"Grubby","full_name":"Grubby","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Grubby 21st March 2025
  • 1/5

    One of the worst insurance company Which anyone can...

    One of the worst insurance company Which anyone can got .for travel insurance Admiral is scam not to trust .It is rip off.

    {"display":"Aziz Afkir","full_name":"Aziz Afkir","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Aziz Afkir 15th March 2025
  • 1/5

    Don't use Admiral as travel insurance

    I took insurance which never pays when you need help.I will never use or recommend admiral travel insurance

  • 5/5

    Angela is amazing!

    I haven’t recently been involved in a car accident that wasn’t my fault. Admiral contacted me to help with the claim. I am not a... I haven’t recently been involved in a car accident that wasn’t my fault. Admiral contacted me to help with the claim. I am not a member with Admiral but I was fully impressed with the service and professionalism delivered. They are far better at helping me with this accident than my actual insurance! Read more Read less

  • 4/5

    Well priced annual multi-trip cover.

    Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on options. Very... Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on options. Very quick and easy online purchase on a well designed website. Read more Read less

    {"display":"Chloe D","full_name":"Chloe D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Chloe D 28th February 2025

    Products from Admiral

    Showing products offered by Admiral

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice