Admiral reviews

Admiral reviews
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Award winning organisation
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On-line application and approval process
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Manage your account or policy via an app or website
Review summary
People rate this company as Excellent based on 36,006 product reviews
Latest positive rating
Admiral home insurance
I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great... I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great and I’m happy with admiral. Read more Read less

Latest negative rating
Used Admiral Travel insurance since 2023 & upgraded...
User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport.... User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport. We had a brand new pair of trainers & a bottle of perfume from duty free in Miami. Paris was a 6 hr stop on way back to UK. We had receipts & we know it happened in CDG My Mom had items taken from her case too in CDG and they didn’t go from MIami! We had receipts & put a claim in against the theft. Admiral has rejected our claim of under £200 for insurance that costs us £££ per year! Thank god it was £££’s stolen and a couple of hundred. All staff just fobbes us off saying our claim is under investigation. This has been on going for nearly 4 months of forms & calls. It’s as if they just want us to get fed up of chasing. I would never recommend this company for world wide travel insurance. Please don’t make the same mistake that we did by going with Admiral. Our renewal was due in March this year we have now gone with another company. We will never use Admiral again for any insurance! Read more Read less

About Admiral
Admiral is an award-winning UK based insurance company.
Admiral was set up a specialist provider of car insurance with 57 members of staff based in Cardiff. Today, it has over 10,000 members of staff in eight different countries across the world. It was the first company to launch MultiCar Insurance policies.
Admiral offers a variety of products including MultiCover, MultiCar, home insurance, pet insurance, van insurance, landlord insurance and travel insurance.
Admiral at a glance
Reviews for Admiral
Showing 11 of 36006 company reviews • Last reviewed within 14 days
Used Admiral Travel insurance since 2023 & upgraded...
User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport.... User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport. We had a brand new pair of trainers & a bottle of perfume from duty free in Miami. Paris was a 6 hr stop on way back to UK. We had receipts & we know it happened in CDG My Mom had items taken from her case too in CDG and they didn’t go from MIami! We had receipts & put a claim in against the theft. Admiral has rejected our claim of under £200 for insurance that costs us £££ per year! Thank god it was £££’s stolen and a couple of hundred. All staff just fobbes us off saying our claim is under investigation. This has been on going for nearly 4 months of forms & calls. It’s as if they just want us to get fed up of chasing. I would never recommend this company for world wide travel insurance. Please don’t make the same mistake that we did by going with Admiral. Our renewal was due in March this year we have now gone with another company. We will never use Admiral again for any insurance! Read more Read less
Claiming, a waste of time
I took out Admiral Gold travel insurance, only to later discover I already had an active policy on the same account. There was no warning... I took out Admiral Gold travel insurance, only to later discover I already had an active policy on the same account. There was no warning or flag—just a duplicated payment. While frustrating, that’s not even the main issue. My bag was stolen during my trip. I submitted claims for the stolen items, one of which I also claimed on my home insurance. That claim was handled and paid within days. In contrast, several weeks later, I’m still caught in a repetitive and drawn-out process with Admiral. Admiral advertises a 10-day response time for claims, which is already quite lengthy. What they don’t mention is that this is just an initial review. If they need additional evidence, they’ll ask for it at the end of that period—triggering a new 10-day wait with each new request. The real problem is that they don’t assess the entire claim upfront. Instead, they stop at the first issue they encounter, request evidence, and only move on once that’s resolved—creating a cycle of delays. For instance, I mentioned in my original submission that one of the stolen items was a gifted electric toothbrush. Despite this, they made two further evidence requests over the following 20+ days without ever addressing that item. Only now have they asked for proof of ownership. Their solution? A “gift claim form” that must be completed and signed by the person who gave me the toothbrush—despite it already being listed in the official police report. Alternatively, I could submit a photo of myself with the item… because we all have selfies with our toothbrushes, right? At best, this process feels disorganised. At worst, it appears designed to discourage or reduce payouts. Insurance is supposed to provide peace of mind. Instead, I’ve spent more time chasing this claim than it would’ve taken me to earn the amount I’m claiming for. It's been a total waste of time. To make matters worse, I shared this frustration in a recent call with Kane (standing in for the usual handler, Tilly). Both were polite and professional, but clearly restricted by the flawed process. When I explained my concerns, Kane offered to raise a formal complaint—though clarified this would not speed up the claim or change its handling. In short: my reward for highlighting how much time and effort this claim has taken? An offer to spend more time on a separate complaint process that leads nowhere. Read more Read less
Products from Admiral
Car insurance
by AdmiralAdmiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum. Admiral offer vehicle insurance policies for vans, young...
Car insurance
by AdmiralAdmiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum. Admiral offer vehicle insurance policies for vans, young...
Home Insurance
by AdmiralThe Admiral home insurance reviews on Smart Money People are written by ordinary people like you. We’ve got thousands of genuine reviews to help you select the right cover for...
Home Insurance
by AdmiralThe Admiral home insurance reviews on Smart Money People are written by ordinary people like you. We’ve got thousands of genuine reviews to help you select the right cover for...
Personal Loan
by AdmiralWant to know if a personal loan from Admiral is right for you? Read reviews from our community members, whether it's for home improvement, debt consolidation, a new car, or...
Personal Loan
by AdmiralWant to know if a personal loan from Admiral is right for you? Read reviews from our community members, whether it's for home improvement, debt consolidation, a new car, or...
Travel insurance
by AdmiralAdmiral travel insurance is available for single trips and annual multi trips. Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel...
Travel insurance
by AdmiralAdmiral travel insurance is available for single trips and annual multi trips. Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel...
Van Insurance
by AdmiralFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Van Insurance
by AdmiralFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Car Finance
by AdmiralAdmiral offers car finance products that could help you get a new car. If you've used Admiral before, please leave an admiral car finance review below to help us find...
Car Finance
by AdmiralAdmiral offers car finance products that could help you get a new car. If you've used Admiral before, please leave an admiral car finance review below to help us find...
LittleBox
by AdmiralFind out how genuine customers have found their experience with LittleBox by checking the Admiral LittleBox reviews on Smart Money People. As a new driver, insurance premiums can be costly....
LittleBox
by AdmiralFind out how genuine customers have found their experience with LittleBox by checking the Admiral LittleBox reviews on Smart Money People. As a new driver, insurance premiums can be costly....
Pet Insurance
by AdmiralBefore taking out a new pet insurance policy it’s worth checking customer reviews. The reviews on Smart Money People can provide genuine insight into life as a policyholder. We collect...
Pet Insurance
by AdmiralBefore taking out a new pet insurance policy it’s worth checking customer reviews. The reviews on Smart Money People can provide genuine insight into life as a policyholder. We collect...
Landlord Insurance
by AdmiralLandlord Insurance
by AdmiralMotorbike Insurance
by AdmiralAdmiral motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our Admiral motorbike insurance reviews to find out what being...
Motorbike Insurance
by AdmiralAdmiral motorbike insurance reviews can help motorcyclists like you to find the best motorbike insurance provider. Take a look at our Admiral motorbike insurance reviews to find out what being...
Life Insurance
by AdmiralDo you want to find out what life as a Admiral life insurance customer is like? Now you can! Read Admiral life insurance reviews at Smart Money People to find...
Life Insurance
by AdmiralDo you want to find out what life as a Admiral life insurance customer is like? Now you can! Read Admiral life insurance reviews at Smart Money People to find...
Warranty
by AdmiralWith lots of companies now offering warranties, finding the best one for you isn't always that easy. Thanks to our Smart Money People community you can read Admiral warranty reviews...
Warranty
by AdmiralWith lots of companies now offering warranties, finding the best one for you isn't always that easy. Thanks to our Smart Money People community you can read Admiral warranty reviews...
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