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Admiral reviews

Admiral Logo
Rated Excellent • 4.51/5

Admiral reviews

Verified business Last reviewed within 7 days
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 36,226 product reviews

Average score of 4.51/5
5 star
85%
4 star
12%
3 star
1%
2 star
0%
1 star
2%
Reviews for Admiral have trended positively over the past 90 days

Admiral’s car and home insurance often impress with easy online services, competitive multi-cover discounts, and friendly customer support. However, many have faced frustratingly slow, poor claims handling and unexpected price hikes, especially with car and travel insurance. The LittleBox telematics product also draws strong criticism for unfair scoring and poor communication.

Positive themes

  • Admiral Car insurance’s app and website make managing policies really straightforward. (9 mentions)
  • Multi-cover discounts on car and home insurance with Admiral save a fair bit. (9 mentions)
  • Admiral’s customer service is often friendly and helpful when you get through. (9 mentions)

Negative themes

  • Claims with Admiral Car insurance often drag on with poor communication and delays. (8 mentions)
  • Renewal prices for Admiral Car and Home insurance frequently jump up unfairly. (7 mentions)
  • Admiral LittleBox telematics policy scores unfairly and cancels without warning. (6 mentions)
Summarised by AI
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About Admiral

Admiral is an award-winning UK based insurance company.

Admiral was set up a specialist provider of car insurance with 57 members of staff based in Cardiff. Today, it has over 10,000 members of staff in eight different countries across the world. It was the first company to launch MultiCar Insurance policies.

Admiral offers a variety of products including MultiCover, MultiCar, home insurance, pet insurance, van insurance, landlord insurance and travel insurance.

Admiral at a glance

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Reviews for Admiral

Showing 11 of 36226 company reviews • Last reviewed within 7 days

Admiral - The Good Guys!

Travel insurance • 11th September 2026

I've had annual travel insurance with Admiral for several years now and have never had any issues when it comes to renewal time and their... I've had annual travel insurance with Admiral for several years now and have never had any issues when it comes to renewal time and their prices are good, suiting our various declared medical conditions. This year I lost my father in May, just a week before I was due to go on an all-inclusive holiday to Rhodes. I cancelled the holiday within a couple of days of losing Dad with BA, who refunded me £1,200. They didn't even ask why I was cancelling, nor did they give me the option to reschedule. Basically, I was out of pocket by over £1,650 and, what with the funeral and dealing with my grief, I didn't even think to make a claim on the insurance. At the end of August, when I received a quote for my early September renewal, I thought I'd give Admiral a call. After a short wait (which is amazing these days, as you seem to have to wait an hour or more to get through to any company!), I spoke with a very empathetic chap who suggested I go through the website, as I needed to provide proof of the booking, payment and death certificate. I did all this as directed. The online form was very easy to fill in and attach the items required, and I was advised it would take around 20 working days. True to their word, they processed my case considerably quicker than their own estimate and have confirmed they are paying out £1,500 (as there's a £150 excess). This was such an easy experience, especially considering I thought I wouldn't get anything back at all having left it three months before making my claim. Thank you, Admiral, for being so "human" about my loss and not dragging out the process or adding to my grief or stress. I will definitely be recommending Admiral to many others! Read more Read less

{"display":"MilR","full_name":"MilR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

App is easy to use, price is competitive

Car insurance • 10th September 2026

App is easy to use, price is competitive

{"display":"Sid","full_name":"Sid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Sid
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Good for home insurance

    I've been with Admiral for several years and their renewal quotes are usually higher than I expect so, after comparing like-for-like with other providers, it... I've been with Admiral for several years and their renewal quotes are usually higher than I expect so, after comparing like-for-like with other providers, it usually needs a conversation with Admiral, before my premium is reduced to an acceptable amount Read more Read less

    {"display":"Douglas Newlands","full_name":"Douglas Newlands","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great experience

    Easy to renew, good value for money, easy to deal with when I had a claim

    {"display":"Deb","full_name":"Deb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Deb 6th September 2026
  • 5.00/5

    Straightforward renewal and at a good price accordin...

    Straightforward renewal and at a good price according to comparison website

    {"display":"Iain C","full_name":"Iain C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Iain C 3rd September 2026
  • 5.00/5

    Good service

    Good service . Easy to get through to customer service and very helpful.

    {"display":"Mohamed I","full_name":"Mohamed I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Mohamed I 3rd September 2026
  • 5.00/5

    They are always very efficient and helpful and reaso...

    They are always very efficient and helpful and reasonably priced.

    {"display":"Grace","full_name":"Grace","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Grace 3rd September 2026
  • 1.00/5

    BEWARE 'Little box' means you CANNOT drive at night!!

    My son has been driving for just over a year and he has always bought insurance with a black box. He has had telematics black... My son has been driving for just over a year and he has always bought insurance with a black box. He has had telematics black boxes with both Hastings and Admiral and always got good scores. This time he was fleeced!! Going for another black box, this scores you differently. There are 3 areas: Smoothness, speed and driving at night between 10pm and 4am. Every week they send you a score, with NO detail. He always got 3/5 for smoothness, 5/5 for speed but only ever got 1/5 for night driving when he literally only pops to the shops at night and occassionally drives to pub as he doesn't drink. NOWHERE on the T&Cs does it say DON'T drive at night. He has now cancelled his policy and gone elsewhere which has been a very costly exercise. They MUST be clearer in their info/T&Cs. 'Little box' means you CANNOT drive at night!! They should put this in their T&Cs.... 'avoid driving' is the wrong wording! DO NOT RECOMMEND!! Read more Read less

    {"display":"caroline T","full_name":"caroline T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    LittleBox
    caroline T 3rd September 2026
  • 2.00/5

    I needed their emergency, sedgwick was useless for h...

    I needed their emergency, sedgwick was useless for handling my plumbing emergency

    {"display":"Daniel D","full_name":"Daniel D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Daniel D 2nd September 2026
  • 5.00/5

    Can’t fault Admiral.

    Every time I have an “issue” the team have all been friendly and helpful and been able to sort things out quickly and easily. App... Every time I have an “issue” the team have all been friendly and helpful and been able to sort things out quickly and easily. App is easy to use as well. It is good value for money and have been accommodating to every need I have had. It was easy to sign up as well. Read more Read less

    {"display":"Sophie S","full_name":"Sophie S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/969522.png"}}'s avatar
    Car insurance
    Sophie S 2nd September 2026
  • 5.00/5

    Good home insurance

    They’ve been the best for us for two years running now

    {"display":"Jess S","full_name":"Jess S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Jess S 2nd September 2026

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