My wife had her purse stolen whilst on holiday in Spain, resulting in her losing a designer purse, designer handbag, some cash and a mobile... My wife had her purse stolen whilst on holiday in Spain, resulting in her losing a designer purse, designer handbag, some cash and a mobile phone. We initially felt reassured as we had a travel policy in place. However on making a claim this reassurance has unravelled piece by piece. The way they work is that the handbag/purse are one claim, the cash is another, and the phone is another (gadget), and each claim is independent of the rest and have their own excess charge to pay! On top of this the whole claim process requires a huge amount of information and multiple proof of ownership of each item. I'm not exaggerating when I say the claim took about 8 hours, scouring bank statements, credit card bills, photo albums, calls to phone providers etc. Unfortunately we were unable to find some of the information, and in one case the value of the items was disputed resulting in 2 out of 3 claims being rejected. Finally, for the phone cover, consumers should be aware that they dont do old for new, nor even have a threshold for one for new as their analogy is "well you could have a ten year old phone" (which we didn't, as they can see this based on the huge amount of information and evidence they asked me to provide). The process is not user friendly, and overwhelmingly feels designed to significantly reduce the chance for payout. All in all, I would urge significant caution when taking an Admiral Policy - read the small print, and pay a little extra for a more robust and consumer friendly package. Read more Read less

I wouldn't recommend admiral to no one it is scam. I had accident will i was in my holiday. I submitted claims for the stolen... I wouldn't recommend admiral to no one it is scam. I had accident will i was in my holiday. I submitted claims for the stolen items Claim handler told me i requirements We will not pay a claim if you do not provide enough evidence of your expenses, loss or damage they forget I have been taken to hospital after I been told by doctor to in bed for two weeks. This is there email. Thank you for providing us with the evidence requested. We have reviewed your reason to claim, along with the information provided and unfortunately, we are unable to process your claim on this occasion. Bicycle - Not covered as per our policy wording Section 3 page 46 D. Taxi's - No cover as no receipts as proof of payment Hospital charges - No cover as no receipts. Helmet & Jersey - damaged in incident, Not covered if no evidence of this damage Sunglasses & Dog deterrent device - lost in incident, Not covered without a loss report As per the policy wording General conditions Page 22 15. Claim requirements We will not pay a claim if you do not provide enough evidence of your expenses, loss or damage, or any documents or evidence we have reasonably requested to support your claim Police station fee for paperwork - not covered as an Administration cost (general exclusion) P 28 21. Administrative costs. We are able to cover the prescription cost MAD 102.70 on 6/11/24 => £8.01, however, you rejected this offer. We understand this is not the outcome you were hoping for, but we trust we have explained the reason behind our decision. If you have any questions regarding this, please log into your portal to send us a message: https://travelinsurance.admiral.com/auth/login Please do not reply to this email as this inbox is not monitored. We now consider your claim to be closed. Yours sincerely Clare Claims Handler Admiral Travel Insurance Read more Read less

User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport.... User Admiral Travel insurance since 2023 & upgraded to Platinum each year. Jan 25 we had goods stolen from our cases in France CDG airport. We had a brand new pair of trainers & a bottle of perfume from duty free in Miami. Paris was a 6 hr stop on way back to UK. We had receipts & we know it happened in CDG My Mom had items taken from her case too in CDG and they didn’t go from MIami! We had receipts & put a claim in against the theft. Admiral has rejected our claim of under £200 for insurance that costs us £££ per year! Thank god it was £££’s stolen and a couple of hundred. All staff just fobbes us off saying our claim is under investigation. This has been on going for nearly 4 months of forms & calls. It’s as if they just want us to get fed up of chasing. I would never recommend this company for world wide travel insurance. Please don’t make the same mistake that we did by going with Admiral. Our renewal was due in March this year we have now gone with another company. We will never use Admiral again for any insurance! Read more Read less

I took out Admiral Gold travel insurance, only to later discover I already had an active policy on the same account. There was no warning... I took out Admiral Gold travel insurance, only to later discover I already had an active policy on the same account. There was no warning or flag—just a duplicated payment. While frustrating, that’s not even the main issue. My bag was stolen during my trip. I submitted claims for the stolen items, one of which I also claimed on my home insurance. That claim was handled and paid within days. In contrast, several weeks later, I’m still caught in a repetitive and drawn-out process with Admiral. Admiral advertises a 10-day response time for claims, which is already quite lengthy. What they don’t mention is that this is just an initial review. If they need additional evidence, they’ll ask for it at the end of that period—triggering a new 10-day wait with each new request. The real problem is that they don’t assess the entire claim upfront. Instead, they stop at the first issue they encounter, request evidence, and only move on once that’s resolved—creating a cycle of delays. For instance, I mentioned in my original submission that one of the stolen items was a gifted electric toothbrush. Despite this, they made two further evidence requests over the following 20+ days without ever addressing that item. Only now have they asked for proof of ownership. Their solution? A “gift claim form” that must be completed and signed by the person who gave me the toothbrush—despite it already being listed in the official police report. Alternatively, I could submit a photo of myself with the item… because we all have selfies with our toothbrushes, right? At best, this process feels disorganised. At worst, it appears designed to discourage or reduce payouts. Insurance is supposed to provide peace of mind. Instead, I’ve spent more time chasing this claim than it would’ve taken me to earn the amount I’m claiming for. It's been a total waste of time. To make matters worse, I shared this frustration in a recent call with Kane (standing in for the usual handler, Tilly). Both were polite and professional, but clearly restricted by the flawed process. When I explained my concerns, Kane offered to raise a formal complaint—though clarified this would not speed up the claim or change its handling. In short: my reward for highlighting how much time and effort this claim has taken? An offer to spend more time on a separate complaint process that leads nowhere. Read more Read less

Failed to cover missed flights because of unforeseeable international transfer issues. I had to pay £700 for an emergency replacement flight that they refused to cover.

I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great... I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great and I’m happy with admiral. Read more Read less

I had a fall whilst on holiday in Fuerteventura on 2nd January which resulted in a broken wrist. The hospital over there recommended that I... I had a fall whilst on holiday in Fuerteventura on 2nd January which resulted in a broken wrist. The hospital over there recommended that I return home asap has I would likely need an operation, which I did. Despite having supplied the information required by Admiral (many times over) I have still not received any payment! They where fortunate because I went to the local hospital not a private one. I am only claiming for the new flight and the 6 days unused accommodation. I would not recommend Admiral to anyone, my dealings with them have made a traumatic situation even more stressful! Read more Read less

DO NOT USE IT!!!! - i HOPE TO SAVE SOME OF YOU HERE! - What will happen is you will get the insurance and in... DO NOT USE IT!!!! - i HOPE TO SAVE SOME OF YOU HERE! - What will happen is you will get the insurance and in 1 month they will tell you they have to increase the insurance because of driving data. Its not that you will be driving badly, its because they need to report bad driving in order to keep hiking up your premium. When you cancel your premium after realising you fell into the trap - you will be asked to pay another £160 to leave the contract. Read more Read less

My husband missed his flight home due to landslide on route to the airport. He had to get a flight the next day. He was... My husband missed his flight home due to landslide on route to the airport. He had to get a flight the next day. He was only claiming for his flight. He has sent in all the documentation but they still want more. His friend who he travelled with was reimbursed within two days without having to provide so much documentation over and over! Read more Read less