WARNING: Stay away from Admiral! A disgraceful corporate strategy to rip off loyal clients. Review: STAY AWAY FROM ADMIRAL AT ALL COSTS! I must emphasize... WARNING: Stay away from Admiral! A disgraceful corporate strategy to rip off loyal clients. Review: STAY AWAY FROM ADMIRAL AT ALL COSTS! I must emphasize that their frontline phone staff are exceptionally polite and professional, and they deserve absolute praise. However, this review is a direct condemnation of Admiral’s corporate management. I have a completely clean driving record with zero traffic violations, zero claims, and 2 years of hard-earned No Claims Discount (NCD). This is how they reward a customer's honesty and safe driving: by quietly slapping a shocking, unjustified price hike of nearly £200 onto the renewal! It is highly obvious that their business strategy deliberately targets customers with auto-renewal enabled. Management calculates that a large percentage of clients will simply forget their expiry date, allowing Admiral to automatically impose this ridiculous price increase. Once the automatic renewal goes through, they hiddenly rely on the strict terms and conditions of the contract to legally lock you in or charge heavy cancellation fees. To ensure you cannot easily escape this trap, they have intentionally blocked customers from opting out of auto-renewal via online chat, forcing you onto phone queues instead. While their wonderful frontline employees do an excellent job, the underlying corporate policies are anti-consumer and predatory. They do not value loyalty or a clean record; they just exploit forgetfulness. I have already moved my car insurance to a far superior competitor. I highly advise everyone to completely avoid signing any contract with Admiral. Read more Read less

Kaitelin did well. Very good agent. Helped me with my quote.

It’s hard to describe in words the nightmare I went through thanks to this company. They have the most appalling customer service and, in my... It’s hard to describe in words the nightmare I went through thanks to this company. They have the most appalling customer service and, in my experience, they are greedy scammers. Their staff seem to look for every possible way to avoid paying customers, something that becomes clear when you read many of the other reviews here. After paying for years for their most expensive policy, I unfortunately needed to use their service when I became seriously unwell and needed urgent surgery in Argentina in early 2024. They left me completely abandoned during the extra month I had to stay there while recovering. They provided no meaningful medical or logistical support, leaving me to deal with everything on my own. This made having travel insurance feel completely useless. Even worse, they repeatedly asked me to call people in the UK to explain what had happened, again and again, without actually providing any support. They simply told me to pay all the costs myself and led me to believe I would be reimbursed when I returned home. I had to cover my medical expenses, accommodation and a new flight home. I also had to ask my GP to provide the documents they requested and pay for them, only to eventually find out that they had rejected my claim for what I considered completely illogical reasons. The only thing they acknowledged was that they had not provided an adequate level of customer service during this ordeal. Their response was to offer me a ridiculous £100 compensation, despite the fact that I had spent around £3,000. I then took my complaint to the Financial Ombudsman Service (FOS), a process that took around two years. The FOS ultimately ruled in my favour and decided that Admiral had to reimburse my claim in full, plus 8% annual interest. Admiral tried to appeal the decision, but failed, and the FOS confirmed that they had to pay me. That was around seven months ago. Since then, Admiral has taken what felt like every possible step to avoid complying with the decision. They requested additional evidence and paperwork that they had not required when I originally submitted my claim. It took me hours to gather everything they asked for, but I provided it all. When they finally made the payment, they paid approximately £1,000 less than they should have because they calculated it using the current exchange rate rather than the exchange rate at the time I made the payments, despite the FOS explicitly requiring the appropriate exchange rate. It took around 50 calls to their customer service to get this addressed. I was treated horribly almost every time and repeatedly told, like a broken record, that their calculations were correct, without anyone actually listening to what I was saying. Eventually they recalculated the claim and paid the outstanding amount — but without the interest required by the FOS. It took another 20 or so calls before they finally calculated and paid the interest correctly. What is genuinely shocking is that they seemed to make endless "mistakes" when paying me, but somehow never made mistakes when reducing what they owed me. They deducted all the subsistence expenses I had submitted, a small airline refund for taxes on the flight I had lost, and even tax from the small amount of interest they eventually paid. This makes me believe the problem was not simply that their staff could not carry out basic calculations. It felt like they were actively looking for ways to reduce the amount they had to pay, hoping I would eventually give up. Every time they had to correct a payment, I was treated horribly. They never apologised. I finally received the full payment last week. It took 2 years and 9 months, hundreds of calls and emails, and an enormous amount of stress and emotional distress to receive what I was ultimately entitled to. Based on my experience and the reviews I have read, I would never trust Admiral with my travel insurance again. Please think very carefully before choosing this company. Read more Read less

My accident happened on 18 July 2026. More than two months later, I am still waiting for Admiral to arrange a complete investigation and provide... My accident happened on 18 July 2026. More than two months later, I am still waiting for Admiral to arrange a complete investigation and provide a clear plan for making my car safe. I have emailed and contacted Admiral repeatedly. This has taken a considerable amount of my time and caused significant stress, inconvenience and disruption. I understand that insurance claims require investigation, and I have tried to remain patient and cooperative, but the continued delay is no longer reasonable, particularly because the outstanding issues may affect vehicle safety. The repairer photographed my car on 20 August and produced an estimate on 16 September for £2,334.44. The estimate describes the work as "accident damage repairs," but mainly covers visible exterior components such as the rear bumper, rear light, brackets, spoiler, bumper panel and trim grilles. It contains no assessment notes explaining the findings. My concern has never been limited to cosmetic damage. Since the accident, I have reported a suspected exhaust leak, abnormal noises from the wheels, problems with the electronic braking system, ADAS functions not operating correctly, and dashboard warnings relating to tyre pressure, LKAS and ACC. The documents provided to me do not show that the exhaust, wheels, wheel bearings, suspension, braking system or ADAS were comprehensively inspected or diagnostically tested. I have not received a complete fault-code report, brake assessment, wheel or suspension report, exhaust-leak test, ADAS calibration report, or a clear technical explanation establishing whether each fault is accident-related. If Admiral believes any damage was pre-existing, I respectfully ask it to provide the written engineering evidence, photographs and technical reasoning supporting that conclusion. The estimate supplied to me contains no such explanation and states that no assessment notes were entered. I have paid for insurance expecting reasonable assistance when an accident occurs. I am not asking for special treatment, only a fair, timely and evidence-based assessment of all the damage, including the safety-critical mechanical and electronic concerns. Admiral, please assign a senior handler, arrange recovery so I am not expected to drive a potentially unsafe vehicle, arrange a comprehensive independent mechanical and electronic inspection, provide the diagnostic and engineering reports, and give me a firm written timetable for resolving the claim. I remain willing to cooperate fully and would prefer to resolve this directly and constructively. However, after more than two months of chasing, I need Admiral to take ownership and act urgently. I will update this review fairly if meaningful action is taken. Read more Read less

Our experience with Admiral's Pet Insurance product was extremely poor. Our dog saw an emergency and regular vet for what ended up being a random... Our experience with Admiral's Pet Insurance product was extremely poor. Our dog saw an emergency and regular vet for what ended up being a random bout of gastroentiritis on July 7. Expensive tests were recommended to ensure there wasnt anything else nasty going on. First, Admiral's requested and refused to move the claim forward without full medical histories from every single vet the dog has ever attended (even in other countries and more than 5 years prior). We were given conflicting and incorrect information from helpline staff. We have only just been fully paid on September 24. The full claim was paid as the claim was always in policy (the dog has never had or claimed for this condition or any related to it), making this delay particularly frustrating and unneccessary. The worst pet insurance experience I have ever had. Read more Read less

We have had the life insurance for years and have been happy with the customer service admiral has provided to us.

handled. For me, this experience has not been about one missed phone call or

I've had annual travel insurance with Admiral for several years now and have never had any issues when it comes to renewal time and their... I've had annual travel insurance with Admiral for several years now and have never had any issues when it comes to renewal time and their prices are good, suiting our various declared medical conditions. This year I lost my father in May, just a week before I was due to go on an all-inclusive holiday to Rhodes. I cancelled the holiday within a couple of days of losing Dad with BA, who refunded me £1,200. They didn't even ask why I was cancelling, nor did they give me the option to reschedule. Basically, I was out of pocket by over £1,650 and, what with the funeral and dealing with my grief, I didn't even think to make a claim on the insurance. At the end of August, when I received a quote for my early September renewal, I thought I'd give Admiral a call. After a short wait (which is amazing these days, as you seem to have to wait an hour or more to get through to any company!), I spoke with a very empathetic chap who suggested I go through the website, as I needed to provide proof of the booking, payment and death certificate. I did all this as directed. The online form was very easy to fill in and attach the items required, and I was advised it would take around 20 working days. True to their word, they processed my case considerably quicker than their own estimate and have confirmed they are paying out £1,500 (as there's a £150 excess). This was such an easy experience, especially considering I thought I wouldn't get anything back at all having left it three months before making my claim. Thank you, Admiral, for being so "human" about my loss and not dragging out the process or adding to my grief or stress. I will definitely be recommending Admiral to many others! Read more Read less

App is easy to use, price is competitive