I’ve been dealing with amoral for two years now there great with customer service

Good customer service. Good value for money. Quick deposit. Fair checks. Anything you could really ask for from a credit company. Able to pay back... Good customer service. Good value for money. Quick deposit. Fair checks. Anything you could really ask for from a credit company. Able to pay back early if needed at no extra cost and reduced interest rates. Read more Read less

Great and reliable home insurance

Quickly and easy. fantastic. Brilliant.

Excellent experience eager to recommend to friends

Admiral have fair prices, I love the easiness of their app and website as they are easy to navigate. I however don’t like that it’s... Admiral have fair prices, I love the easiness of their app and website as they are easy to navigate. I however don’t like that it’s hard to find a phone number and have to use their online chatbot which doesn’t always help. Read more Read less

Avoid like the plague they'll seize every opportunity to drag your claim out and then make up a £'s number to only pay back part... Avoid like the plague they'll seize every opportunity to drag your claim out and then make up a £'s number to only pay back part of your claim. Deviously using calculations that they make up to reduce the payment with no evidence. There's a reason why they rate poorly on reviews , I only wish I'd read before . When they let you down ....and they will , definitely go to the Financial Ombudsman. Plenty of much better alternatives Read more Read less

I rarely leave reviews, but after the experience I had with Admiral Insurance, I honestly feel people should know how badly my claim was handled... I rarely leave reviews, but after the experience I had with Admiral Insurance, I honestly feel people should know how badly my claim was handled before deciding to insure with them. My theft claim went on for more than 7 months and the entire process was extremely stressful, confusing, and exhausting. Throughout those 7 months I received very poor communication and almost no proper updates unless I constantly chased them myself by phone or email. Every time I contacted Admiral, I was told they were “waiting for the file handler to review the case” or “waiting for another report.” Nobody could ever give me proper answers, proper timelines, or explain why things were taking so long. The claims team repeatedly told me they could not do anything and that I just had to wait for the file handler to contact me. Most of the time the file handler never replied to emails or got back to me when promised. Whenever they finally did contact me, I was repeatedly asked the same questions over and over again despite already giving statements and information multiple times. It honestly felt like my case was just being dragged on endlessly with no real progress. The police recovered my vehicle after around 2 months, and at that point I even asked whether I could simply take my vehicle back. Instead of helping, I was told that if I wanted my car back I would need to pay certain costs, but nobody clearly explained what those costs actually were or what options I had. I was then told I had to wait until the investigation finished before anything else could happen regarding the claim or vehicle settlement. So for months I was left without proper answers, without my vehicle, and without any real understanding of the condition of the car or what was happening with it. After more than 7 months of delays and poor communication, I submitted a formal complaint because I felt completely ignored. Only after I raised the formal complaint did a supervisor suddenly contact me and tell me I would receive a final decision by the end of the week. Shortly afterwards, my claim was rejected. The reason given was that the vehicle system showed two coded keys. However, the vehicle was purchased USED and I was only ever given one key when I bought it. Many used vehicles originally come with multiple keys from previous owners, so treating this as proof against me felt unfair and unreasonable. I also found Admiral’s conclusions contradictory and confusing. On one hand they stated there was “no theft-related damage” to the vehicle, but on the other hand they classified the car as a Category N write-off due to “damage sustained.” Despite asking questions, I was never properly told what damage existed, when it happened, or how the vehicle could supposedly have no theft damage while still being written off as damaged. What makes the situation even worse is that even after rejecting my claim, I am STILL waiting for Admiral to send me the terms and conditions or paperwork needed so I can arrange to get my own car back. So after more than 7 months of delays, poor communication, and stress, I am still left waiting without proper answers. This entire experience has been extremely frustrating and stressful. I expected fairness, transparency, proper communication, and support from my insurer during a difficult situation, but unfortunately that was not my experience with Admiral Insurance at all. Based on my personal experience, I would strongly recommend people carefully compare other insurance companies before choosing Admiral. Read more Read less

Today Admiral cancelled my travel insurance four days before I'm due to leave the country, because I mentioned that as part of my ongoing care... Today Admiral cancelled my travel insurance four days before I'm due to leave the country, because I mentioned that as part of my ongoing care for a condition I have already disclosed to them, I will be undergoing a routine procedure. Despite the fact that this is not a diagnostic procedure and the condition itself is extremely low-risk, their underwriters apparently cannot cope with the idea that sometimes hospitals do things to people (who knew?). I had rung to check all my medical info was up-to-date, only to find that the system insisted the customer service agent delete all the data and start again. So I wasted an hour of my life giving them information they already had, at the end of which they said that they had to make some checks and would call me back to discuss my options. They would attempt to call me 3 times in the next few days and if I didn't pick up they would cancel my insurance - as if somehow being permanently available is possible or reasonable? - and when they did call back, they gave me no options at all. They just told me that they would no longer insure me. I dealt with the same customer service agent throughout who was extremely apologetic and did his best for me, but it was clear that the decisions are made behind the scenes by people who don't need to deal with the actual impact on people's lives. I was left uninsured a few days before taking my mum abroad for her 80th birthday. In case you think I'm underplaying the medical condition and procedure: after I got over the shock of having my insurance cancelled, I called AllClear to ask if they would insure me. Not only was my procedure not a problem, it was so negligible that they told me not to mention it, as it was part and parcel of the medical condition I disclosed. Unless you're happy for your insurance provider to withdraw cover for arbitrary reasons, I would avoid Admiral like the plague. Read more Read less