Admiral reviews

Admiral reviews
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Award winning organisation
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Manage your account or policy via an app or website
Review summary
People rate this company as Excellent based on 36,002 product reviews
Latest positive rating
Admiral home insurance
I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great... I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is great and I’m happy with admiral. Read more Read less

Latest negative rating
Horrible experience with Vodafone Black Box team
Horrible experience with Vodafone Black Box team that lead to me reading their reviews, then cancelling the installation of the black box and paying a... Horrible experience with Vodafone Black Box team that lead to me reading their reviews, then cancelling the installation of the black box and paying a higher insurance cost instead, just to avoid dealing with them again. Theu were awful. Admiral were great and reset the policy to the cost without the black box. Read more Read less
About Admiral
Admiral is an award-winning UK based insurance company.
Admiral was set up a specialist provider of car insurance with 57 members of staff based in Cardiff. Today, it has over 10,000 members of staff in eight different countries across the world. It was the first company to launch MultiCar Insurance policies.
Admiral offers a variety of products including MultiCover, MultiCar, home insurance, pet insurance, van insurance, landlord insurance and travel insurance.
Admiral at a glance
Reviews for Admiral
Showing 11 of 36002 company reviews • Last reviewed within 7 days
Horrible experience with Vodafone Black Box team
Horrible experience with Vodafone Black Box team that lead to me reading their reviews, then cancelling the installation of the black box and paying a... Horrible experience with Vodafone Black Box team that lead to me reading their reviews, then cancelling the installation of the black box and paying a higher insurance cost instead, just to avoid dealing with them again. Theu were awful. Admiral were great and reset the policy to the cost without the black box. Read more Read less
Court possession NOT covered- Claim Declined
I purchased my weeks holiday in early April to Greece on 11th May. Later thst month I get a letter from the local County Court... I purchased my weeks holiday in early April to Greece on 11th May. Later thst month I get a letter from the local County Court and also from my mortgage solicitors that the mortgage company were looking to repossess my flat. Court hearing was arranged for the 13th May...two days AFTER I was supposed to be on holiday. I sent emails to the Court and Solicitors requesting to move the date till after the 18th May (as noone had consulted me about the date or whete/what I may have booked for that date). There was NO response from either. So I cancelled my holiday with Jet2 and started a claim through my Admiral Policy. I rang them to check I could claim and they said yes. Now, I had checked their conditions and the ONLY case for cancellation was for Jury service. My case was more critical than just Jury service...it was about losing my flat! I has to appear in court..no choice. Would you not have attended? I don't think so. Anyway, claim started on 6th May. Today 28th May I have found out that the case has gone to Underwriting and been declined!!! Reason...its not covered like Jury service would be. I was fuming. The holiday was only £550. Admiral would take £150 as an admin fee leaving me with c. £400. So a minimal amount to them. I complained. They requested any other documentation that I may have. I replied that it's a black and white case. The documents they have (If they checked the dates on them) would clearly show a timeliness of booking holiday, receiving letters from Court and Solicitors and the holiday cancellation and final Court attendance date. Simple. Obvious...out of my control..Had to attend or lose my flat. I can see from other reviews that Admiral "cop out" on the simplest if cases. I'm sure my case was declined simply because it hasn't happened before and they have no business case for it. So the right thing to do was to pay out on my claim and THEN amend their claim conditions. I will keep on to them as I feel an injustice has been done. I noticed that most if the good reviews are when purchasing the pics and using their website. Wake up people. That will ALWAYS be the case as they want your money. A true reflection of this company is when something happens outside your control and you need to claim. This us the true test of a good company. I can honestly say Admiral have fallen way short here. You could say the policy wasn't worth the paper it was written on. Staysure travel insurance were more expensive so I didn't go with them. As the saying goes....you only get what you pay for. Anyway..after my court appearance I was told I would have to go back at around 28 days for another court hearing. Luckily the Courts are very busy at the moment so I have a reprieve till a date in September. Thet say things come in threes....As if the 2nd May I also lost my job and Admiral know this. So Admirals decision to decline is properly kicking me in the teeth when I'm down. Enough said. Read more Read less
Products from Admiral
Car insurance
by AdmiralAdmiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum. Admiral offer vehicle insurance policies for vans, young...
Car insurance
by AdmiralAdmiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum. Admiral offer vehicle insurance policies for vans, young...
Home Insurance
by AdmiralThe Admiral home insurance reviews on Smart Money People are written by ordinary people like you. We’ve got thousands of genuine reviews to help you select the right cover for...
Home Insurance
by AdmiralThe Admiral home insurance reviews on Smart Money People are written by ordinary people like you. We’ve got thousands of genuine reviews to help you select the right cover for...
Personal Loan
by AdmiralWant to know if a personal loan from Admiral is right for you? Read reviews from our community members, whether it's for home improvement, debt consolidation, a new car, or...
Personal Loan
by AdmiralWant to know if a personal loan from Admiral is right for you? Read reviews from our community members, whether it's for home improvement, debt consolidation, a new car, or...
Travel insurance
by AdmiralAdmiral travel insurance is available for single trips and annual multi trips. Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel...
Travel insurance
by AdmiralAdmiral travel insurance is available for single trips and annual multi trips. Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel...
Van Insurance
by AdmiralFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Van Insurance
by AdmiralFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Car Finance
by AdmiralAdmiral offers car finance products that could help you get a new car. If you've used Admiral before, please leave an admiral car finance review below to help us find...
Car Finance
by AdmiralAdmiral offers car finance products that could help you get a new car. If you've used Admiral before, please leave an admiral car finance review below to help us find...
LittleBox
by AdmiralFind out how genuine customers have found their experience with LittleBox by checking the Admiral LittleBox reviews on Smart Money People. As a new driver, insurance premiums can be costly....
LittleBox
by AdmiralFind out how genuine customers have found their experience with LittleBox by checking the Admiral LittleBox reviews on Smart Money People. As a new driver, insurance premiums can be costly....
Pet Insurance
by AdmiralBefore taking out a new pet insurance policy it’s worth checking customer reviews. The reviews on Smart Money People can provide genuine insight into life as a policyholder. We collect...
Pet Insurance
by AdmiralBefore taking out a new pet insurance policy it’s worth checking customer reviews. The reviews on Smart Money People can provide genuine insight into life as a policyholder. We collect...
Landlord Insurance
by AdmiralLandlord Insurance
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