Easy, pain free, and fast, best price

Poor customer service whilst trying to deal with an emergency but once through to the right department the claims team was excellent

Admiral are great for home insurance, always reliable, simple to use and great customer service. They give you everything you need for top quality home insurance.

Had great customer service and cheaper then most other insurances

I've been a loyal customer for many years. I've never had a problem with them. Their policy is excellent and their price is very competitive.... I've been a loyal customer for many years. I've never had a problem with them. Their policy is excellent and their price is very competitive. I've recommended them to friends and family. Read more Read less

Horrible experience with Vodafone Black Box team that lead to me reading their reviews, then cancelling the installation of the black box and paying a... Horrible experience with Vodafone Black Box team that lead to me reading their reviews, then cancelling the installation of the black box and paying a higher insurance cost instead, just to avoid dealing with them again. Theu were awful. Admiral were great and reset the policy to the cost without the black box. Read more Read less

I purchased my weeks holiday in early April to Greece on 11th May. Later thst month I get a letter from the local County Court... I purchased my weeks holiday in early April to Greece on 11th May. Later thst month I get a letter from the local County Court and also from my mortgage solicitors that the mortgage company were looking to repossess my flat. Court hearing was arranged for the 13th May...two days AFTER I was supposed to be on holiday. I sent emails to the Court and Solicitors requesting to move the date till after the 18th May (as noone had consulted me about the date or whete/what I may have booked for that date). There was NO response from either. So I cancelled my holiday with Jet2 and started a claim through my Admiral Policy. I rang them to check I could claim and they said yes. Now, I had checked their conditions and the ONLY case for cancellation was for Jury service. My case was more critical than just Jury service...it was about losing my flat! I has to appear in court..no choice. Would you not have attended? I don't think so. Anyway, claim started on 6th May. Today 28th May I have found out that the case has gone to Underwriting and been declined!!! Reason...its not covered like Jury service would be. I was fuming. The holiday was only £550. Admiral would take £150 as an admin fee leaving me with c. £400. So a minimal amount to them. I complained. They requested any other documentation that I may have. I replied that it's a black and white case. The documents they have (If they checked the dates on them) would clearly show a timeliness of booking holiday, receiving letters from Court and Solicitors and the holiday cancellation and final Court attendance date. Simple. Obvious...out of my control..Had to attend or lose my flat. I can see from other reviews that Admiral "cop out" on the simplest if cases. I'm sure my case was declined simply because it hasn't happened before and they have no business case for it. So the right thing to do was to pay out on my claim and THEN amend their claim conditions. I will keep on to them as I feel an injustice has been done. I noticed that most if the good reviews are when purchasing the pics and using their website. Wake up people. That will ALWAYS be the case as they want your money. A true reflection of this company is when something happens outside your control and you need to claim. This us the true test of a good company. I can honestly say Admiral have fallen way short here. You could say the policy wasn't worth the paper it was written on. Staysure travel insurance were more expensive so I didn't go with them. As the saying goes....you only get what you pay for. Anyway..after my court appearance I was told I would have to go back at around 28 days for another court hearing. Luckily the Courts are very busy at the moment so I have a reprieve till a date in September. Thet say things come in threes....As if the 2nd May I also lost my job and Admiral know this. So Admirals decision to decline is properly kicking me in the teeth when I'm down. Enough said. Read more Read less

Buyer beware. Tried to claim for missed flight due to power outage in Spain. Reject on basis it is an exclusion. They tried to pin... Buyer beware. Tried to claim for missed flight due to power outage in Spain. Reject on basis it is an exclusion. They tried to pin rejection on the power failure but I claimed as could not get a taxi bus or train and missed flight. They say any conflict in terms is overridden by exclusion. I said the power outage was not my claim. I just couldn’t get to the airport. I am sure many thousands of people will have similar claim rejected that day. Very convenient for the insurers. If it had been due to a volcano or earthquake then all good. But an electrical event caused by weather is not covered Read more Read less

Very disappointed with my travel insurance experience. I wasn’t able to go away due to my daughter coming down with chicken pox. I called straight... Very disappointed with my travel insurance experience. I wasn’t able to go away due to my daughter coming down with chicken pox. I called straight away to let them know I wasn’t able to travel. I got doctors letters along with form they requested to be filled out, flight cancellations forms done. Proof of bank payments with emails to show I wasn’t issued refunds. Hotel cancellation letters with proof of no refund. Train tickets with proof it was not refundable It still wasn’t enough. Still waiting weeks on end for an outcome to my claim. They are taking excess fee for myself of £50 fine but also an extra £50 for my daughter who’s under two. It’s disgusting how I’ve been treated. It’s taken a toll on my mental wellbeing because I’m feeling exhausted and so upset, Which has caused me stress related headaches leading me to bed and having to make a doctors appointment. I wouldn’t recommend using admiral. They sell you the what you think sounds great with “we cover you for this and that” and are lovely as you like when it comes to taking your money and joining them. But when it come to needing to claim they treat you so poorly and they want to do anything they can to not pay out. Read more Read less