Been an Admiral customer for all but one year insuring my current car. Back with them and I've always been left very pleased after any... Been an Admiral customer for all but one year insuring my current car. Back with them and I've always been left very pleased after any contact with them. The product suits my needs and touch wood not needed to claim yet but I'm confident it would also be a smooth experience. Read more Read less

Don't use! Would give no stars if I could. Had to cancel my holiday due to my mother having a stroke. Submitted all the required... Don't use! Would give no stars if I could. Had to cancel my holiday due to my mother having a stroke. Submitted all the required documentation on 19th June - told my claim would be processed in 20 days. 2 months later I've been told they are still processing the claim. No reason given. Told I would have to wait 3days to have an update and for someone in the complaints team to get back to me. Read more Read less

It was car insurance, I (thankfully) haven't needed to claim. The price was good, but insurance is only really tested if you need it to come through!

Very competitive rates for an electric car that my existing insurer refused to cover without explanation

We have a multi home and car insurance policy. We recently changed our car and updated the value of some items and spoke directly to... We have a multi home and car insurance policy. We recently changed our car and updated the value of some items and spoke directly to Admiral rather than on line. The customer service assistant was courteous, friendly and very efficient. All the changes were made and a new policy posted to my account within minutes. Great service. I also appreciate the helpful newsletter full of useful information. Read more Read less

Great company and home insurance

Great service from knowledgeable native english speaking advisor

Easy to book car insurance and nice easy to use app.

LittleBox score of 20/100, but Admiral could not explain or verify the data I purchased an Admiral LittleBox policy for my new Tesla Model Y.... LittleBox score of 20/100, but Admiral could not explain or verify the data I purchased an Admiral LittleBox policy for my new Tesla Model Y. After only around one month, the app gave me a score of 20/100 and recorded approximately 80 driving events, including phone distraction, harsh braking, acceleration and speeding. Admiral then issued a formal notice stating that my policy would be cancelled because of my score. I reviewed the individual trips carefully. Some acceleration events may have been genuine, and I accept responsibility for those. However, many other recordings did not make sense. Phone-use events appeared when my son, who was the passenger, was selecting music on my phone, or when I was having a hands-free Bluetooth call through the Tesla’s built-in system. Braking events were frequently recorded when I simply lifted my foot from the accelerator and the Tesla slowed through regenerative braking, without me pressing the brake pedal harshly. My main concern was not that LittleBox monitors driving—I understood and accepted that condition. My concern was whether its data and scoring were technically accurate and appropriate for a Tesla, and whether passenger phone activity and hands-free calls could be distinguished from illegal handheld phone use. When I raised a formal complaint, Admiral did not provide the underlying data, scoring thresholds, technical explanation or meaningful review of the disputed events. Their response was essentially that I had accepted the LittleBox terms and should not have chosen the policy if I did not accept them. Accepting telematics monitoring does not mean a customer must accept potentially inaccurate classifications without explanation or an effective route to challenge them. I ultimately cancelled the policy voluntarily and moved to another insurer to avoid having an insurer-initiated cancellation recorded against me. I asked Admiral to close the complaint because I had decided to leave—not because the technical concerns had been satisfactorily answered. However, their closing letter stated that my concerns had been addressed and the complaint resolved, which does not accurately reflect why I ended the process. Customers considering LittleBox—particularly Tesla and other electric-vehicle drivers—should understand the potential consequences of the scoring system and ask Admiral how regenerative braking, passenger phone use and hands-free Bluetooth calls are identified before accepting the policy. Read more Read less