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Admiral reviews

Admiral Logo
Rated Excellent • 4.52/5

Admiral reviews

Verified business Last reviewed within 7 days
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 36,156 product reviews

Average score of 4.52/5
5 star
85%
4 star
12%
3 star
1%
2 star
0%
1 star
2%

Admiral’s car and home insurance often impress with easy online services, competitive multi-cover discounts, and friendly customer support. However, many have faced frustratingly slow, poor claims handling and unexpected price hikes, especially with car and travel insurance. The LittleBox telematics product also draws strong criticism for unfair scoring and poor communication.

Positive themes

  • Admiral Car insurance’s app and website make managing policies really straightforward. (9 mentions)
  • Multi-cover discounts on car and home insurance with Admiral save a fair bit. (9 mentions)
  • Admiral’s customer service is often friendly and helpful when you get through. (9 mentions)

Negative themes

  • Claims with Admiral Car insurance often drag on with poor communication and delays. (8 mentions)
  • Renewal prices for Admiral Car and Home insurance frequently jump up unfairly. (7 mentions)
  • Admiral LittleBox telematics policy scores unfairly and cancels without warning. (6 mentions)
Summarised by AI
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About Admiral

Admiral is an award-winning UK based insurance company.

Admiral was set up a specialist provider of car insurance with 57 members of staff based in Cardiff. Today, it has over 10,000 members of staff in eight different countries across the world. It was the first company to launch MultiCar Insurance policies.

Admiral offers a variety of products including MultiCover, MultiCar, home insurance, pet insurance, van insurance, landlord insurance and travel insurance.

Admiral at a glance

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Reviews for Admiral

Showing 11 of 36156 company reviews • Last reviewed within 7 days

Easy to get a quote and set up the policy.

Car insurance • 29th July 2026

Easy to get a quote and set up the policy. Communication was good and the members area was easy to use.

{"display":"Katy W","full_name":"Katy W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Bereavement

Travel insurance • 22nd July 2026

Been with admiral for a few years and never had to claim. Unfortunately in June I had to cancel my holiday, due to bereavement. Should... Been with admiral for a few years and never had to claim. Unfortunately in June I had to cancel my holiday, due to bereavement. Should have been an easy process, death certificate, holiday booking, cancellation of booking, everything needed was sent. At a time when you already have so much to organise, plus the grief, Admiral failed. I have an annual policy, but absolutely no way will I renew with them, I have lost faith in them completely. Read more Read less

{"display":"Jayne l","full_name":"Jayne l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
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  • 1.00/5

    MEDICAL EMERGENCY IN A JAPANESE AMBULANCE AND COULD...

    MEDICAL EMERGENCY IN A JAPANESE AMBULANCE AND COULD NOT CONTACT ADMIRAL TRAVEL INSURANCE!: I wish to raise an urgent complaint. Since June when I took... MEDICAL EMERGENCY IN A JAPANESE AMBULANCE AND COULD NOT CONTACT ADMIRAL TRAVEL INSURANCE!: I wish to raise an urgent complaint. Since June when I took your travel insurance policy out, the expensive premium one, I have been unable to register or gain access via the app. I have tried several times and although admiral sent me the one time passcode, the same error message keeps occurring. : 1015/400 This is not on, I had a medical emergency in Tokyo yesterday and thought I was taking a stroke. A passerby called me an ambulance. And the whole time I could not make contact with you, blurry vision the lot, low blood pressure. I had to refuse a hospital because I couldn’t get you. I’d like this rectified immediately and get me access to my policy and app. What is the problem with it ? Create a password. Read the Terms and Conditions. Done . Still no access and not feeling well ,At All! Read more Read less

    {"display":"Mark McAulay","full_name":"Mark McAulay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Admiral customer service is outstanding.

    Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their time to... Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their time to research and explain the answer as simply as possible. Very good value for money. When I submitted a claim last year, a close relative was end of life which delayed the remedial work. Admiral were very understanding and patient with me, which I will always remember. They were exemplary. Read more Read less

    {"display":"Jane Q","full_name":"Jane Q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Jane Q 19th July 2026
  • 5.00/5

    Competitive quotes

    I have had several quotes over the years from Admiral that have been competitive and they were good at sorting out a claim I had.

    {"display":"Douglas B","full_name":"Douglas B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Douglas B 17th July 2026
  • 3.00/5

    Good value travel insurance for family.

    Admiral were great value for money compared to other similar providers.

    {"display":"Gary N","full_name":"Gary N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Gary N 17th July 2026
  • 5.00/5

    Fabulous service

    fabulous service, unfortunately had to make a claim after Iran unsettlement but very impressed with service and outcome, dealt with swiftly and efficiently. Claim process easy to use.

    {"display":"TraceyB","full_name":"TraceyB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy address change, good value for money

    When moving for student living, it was very easy to change my address for term time to get a residential permit. Additionally, with no extra cost

    {"display":"Samuel D","full_name":"Samuel D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Samuel D 16th July 2026
  • 5.00/5

    Medical issues no problem for Admiral

    As older person with medical issues Admiral have been able to offer good cover without excessive loading

    {"display":"Aad","full_name":"Aad","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Aad 16th July 2026
  • 5.00/5

    Car Insurance - an easy process.

    From getting a quote to actually starting the policy, the whole process was easy to complete with all relevant information close to hand and explanations as required.

    {"display":"Phil O'Rourke ","full_name":"Phil O'Rourke ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good product, ticks all the boxes, competitive price

    Good product, ticks all the boxes, competitive price

    {"display":"Carey ","full_name":"Carey ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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