Smart Money People Logo
Share this page

Admiral reviews

Admiral Logo
Rated Excellent 4.72/5

Admiral reviews

Verified business
Last reviewed within 7 days
  • Award winning organisation
    Award winning organisation
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 35,979 product reviews

Average score of 4.72/5
5 star
86%
4 star
12%
3 star
1%
2 star
0%
1 star
1%
Reviews for Admiral have trended negatively over the past 90 days

Latest positive rating

5/5

Initially I was worried due to other reviews.

Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of... Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report etc. after 8 days I received a call informing me that would would pay the full amount minus 10 percent because the phone was older. I could not be happier with the service. Thanks admiral Read more Read less

{"display":"Daniel H","full_name":"Daniel H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel Insurance
Daniel H 6th November 2024

Latest negative rating

1/5

Admiral travel insurance

A friend of mine is currently in domic

{"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel Insurance
Ben 23rd December 2024

About Admiral

Admiral is an award-winning UK based insurance company.

Admiral was set up a specialist provider of car insurance with 57 members of staff based in Cardiff. Today, it has over 10,000 members of staff in eight different countries across the world. It was the first company to launch MultiCar Insurance policies.

Admiral offers a variety of products including MultiCover, MultiCar, home insurance, pet insurance, van insurance, landlord insurance and travel insurance.

Admiral at a glance

Contact details

Social media

Reviews for Admiral

Showing 11 of 35979 company reviews Last reviewed within 7 days

Admiral travel insurance

Travel Insurance 23rd December 2024

A friend of mine is currently in domic

{"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Ben
Rated Terrible 1/5
Read more product reviews

Incompetent and understaffed

Car Insurance 12th December 2024

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they... Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Admiral is scam !!!

    I bought travel insurance from Admiral, it covered Russia and the countries I visited. I felt bad in Turkey, the same day I went to... I bought travel insurance from Admiral, it covered Russia and the countries I visited. I felt bad in Turkey, the same day I went to Russia and it turned out that I had Covid. the admiral rejected the claim because FCDO has advised against all travel to Russia. moreover, I had to shorten my trip and come back when I recovered, all tickets were lost... they are a very fake company, if you want to be cheated, get insurance with ADMiRAL. It's not my fault that I got sick and lost a lot of money, that's what insurance is for in such cases. I feel discriminated against Isn't professional Read more Read less

    {"display":"Oscar","full_name":"Oscar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Oscar 10th December 2024
  • 1/5

    I had an accident that I had claimed with Admiral wi...

    I had an accident that I had claimed with Admiral with compresive insurance they passed the case to a 3rd party company and they were... I had an accident that I had claimed with Admiral with compresive insurance they passed the case to a 3rd party company and they were useless as well then the 3rd party company decided to move the case back to admiral after more than a month... After I had the total lost and they promised £2000 they didn't even mention that they will take the deductions so I will get only about £800 this is shocking how they are working... Read more Read less

    {"display":"Andrei","full_name":"Andrei","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Andrei 12th November 2024
  • 5/5

    Initially I was worried due to other reviews.

    Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of... Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report etc. after 8 days I received a call informing me that would would pay the full amount minus 10 percent because the phone was older. I could not be happier with the service. Thanks admiral Read more Read less

    {"display":"Daniel H","full_name":"Daniel H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Daniel H 6th November 2024
  • 1/5

    One of the worst insurance company Which I get.

    One of the worst insurance company Which I get. First of all if you repair in your pocket they don't mention any pitfall. I payed... One of the worst insurance company Which I get. First of all if you repair in your pocket they don't mention any pitfall. I payed my damage Which wasn't my fault and Now the don't pay for me Back. My cost was nearly £200 and they wanna goug my eyes out with a £50 voucher. I'm sure after this all I'll change my insurance and take care with them!!!!! Read more Read less

    {"display":"Boglarka G","full_name":"Boglarka G","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071946.png"}}'s avatar
    Car Insurance
    Boglarka G 28th October 2024
  • 1/5

    They will stole your money and never be happy with t...

    They will stole your money and never be happy with them they charge you too much than all insurance companies don’t recommend be careful with... They will stole your money and never be happy with them they charge you too much than all insurance companies don’t recommend be careful with get deal with them no good at all got the price higher every year after 4years even with no claim bonus Read more Read less

    {"display":"mohammad d","full_name":"mohammad d","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071920.png"}}'s avatar
    Car Insurance
    mohammad d 26th October 2024
  • 1/5

    Just rubbish. Promise on the courtesy car is a joke

    Just rubbish 3 weeks passed after the incident. No courtesy car being arranged and engineer is too busy to review the case. Nothing can be... Just rubbish 3 weeks passed after the incident. No courtesy car being arranged and engineer is too busy to review the case. Nothing can be progressed without the engineer start reviewing the case. Customer service are helpful so far, try to help sending chaser everyday but no other option can offered to speed up the process. This insurance company is rubbish. Pls avoid. Read more Read less

    {"display":"KEN","full_name":"KEN","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071464.png"}}'s avatar
    Car Insurance
    KEN 16th October 2024
  • 1/5

    Policy covers nothing in effect

    I thought that my buying insurance from a well known company that I would be covered. Wrong! My flight was cancelled and with no available... I thought that my buying insurance from a well known company that I would be covered. Wrong! My flight was cancelled and with no available flight for three days my travel company transferred my holiday to next year. As I was not aware that the flight was cancelled until I arrived at Gatwick airport Easyjet reimbursed a percentage of my travel home costs. I attempted to claim my travels costs for the journey to Gatwick airport from my travel insurance (which stated it covered travel expenses. First Admiral said that they would not pay out as Easyjet had sent an email informing me that the flight was cancelled. When I replied that the email was sent AFTER I had left home, and was well on my journey, and that even if we had turned around that I would still have had to pay the taxi driver - they replied that taxi fares are not covered by the policy! Read more Read less

    {"display":"Fiona G","full_name":"Fiona G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Fiona G 16th October 2024
  • 5/5

    Efficient and Competitive Pricing

    Very easy to use with competitive rates. Ideal for adding additional drivers!

    {"display":"bsd","full_name":"bsd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    bsd 14th October 2024
  • 4/5

    I had a positive experience and the price is pretty...

    I had a positive experience and the price is pretty good. Their app makes it difficult information but their phone customer service was pretty good.... I had a positive experience and the price is pretty good. Their app makes it difficult information but their phone customer service was pretty good. Simple and easy enough to make a claim when I needed to. Read more Read less

    {"display":"Thomas B","full_name":"Thomas B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Thomas B 13th October 2024

    Products from Admiral

    Showing products offered by Admiral

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice