Utter disgrace

I've just moved home and my other Insurers (house and van) changed the correspondence address without charge but not Admiral who wanted £25 to change it on the phone / £9.50 online! At least Dick Turpin wore a mask!

Reviewed on 22nd January 2021

reg

Plainly dishonest

Horrible to deal with, standby for over an hour on hold before talking to an unfriendly , pre-programed customer representative. blatantly dishonest policies , no hope on a fair pay out. Really obnoxious staff, whom live to be unhelpful and stop a... Read more

Horrible to deal with, standby for over an hour on hold before talking to an unfriendly , pre-programed customer representative. blatantly dishonest policies , no hope on a fair pay out. Really obnoxious staff, whom live to be unhelpful and stop a pay out. Just a total unfriendly, unpleasant company

Reviewed on 6th December 2020

P Gavin

Unfairly increased 20% of insurance after two months of renewal

Very disappointed with the Admiral car insurance and because of their unfair decision, I cancelled my insurance with them. I had multicar insurance from last 2 years, cancelled one a month back as one car was sold. Now suddenly they increased my... Read more

Very disappointed with the Admiral car insurance and because of their unfair decision, I cancelled my insurance with them. I had multicar insurance from last 2 years, cancelled one a month back as one car was sold. Now suddenly they increased my insurance by 20% on the basis of their unfair decision and also asking for £30 changes fee that I have not asked for. I still have 10 months left on my insurance. Spoke to their customer service team member that was totally useless. Cancelled my insurance immediately as don't want to be with such company and paid £55 for cancellation charges. They are just finding the reasons to get the money back that they refunded to their customer back in April.

Reviewed on 2nd December 2020

Yasin

Faultless customer service

Faultless customer service - fantastic online and offline! I love the 'My Account' feature which allows you to view your policies online, and make quick changes and download your documents whenever you like. You can also change your payment methods... Read more

Faultless customer service - fantastic online and offline! I love the 'My Account' feature which allows you to view your policies online, and make quick changes and download your documents whenever you like. You can also change your payment methods and see offers. When I rang to ask a question about renewal I got an instant pick up and renewed with a £60 discount on the online price through asking just a few questions. Really excellent and helpful service.

Reviewed on 6th November 2020

Charlotte B

Very good !

My best choice about Admiral car insurance !

Reviewed on 29th September 2020

Mihai Dumitru

Missold telematics insurance

If I could rate them 0 stars I... Read more

If I could rate them 0 stars I would.
I took out a telematics policy and made sure I had business insurance and a significant number of business miles as I am a community nurse. I clarified this with the advisor on the phone before taking out the policy and they told me this was fine.
3 months down the line I am being penalised on their “telematics policy” for driving and parking away from home too much!
When I questioned this with them they tried to tell me that I was meant to this as they told me they would monitor my driving and that just because I took loads of business miles out that they couldn’t predict the future and know I was going to drive around a lot??!!
I don’t understand how they can let me take out and pay for loads of business miles on a telematics policy and then penalise me later for it, they should have told me this before I took out the policy!!
I have never had any trouble with other companies on a telematics policy and driving around for my job as a community nurse.
Poor customer service and missold me insurance!!!

Reviewed on 26th September 2020

Sophie McGregor

Poorly organised

10 months after I switched from admiral they sent me a bill for £50. If that's how efficient they are with their own bills I'm glad I never had to put in a claim

Reviewed on 23rd September 2020

Ss

Car Insurance

Was super quick and easy to get a car insurance through themselves with no problems!

Reviewed on 19th September 2020

Alex B

Helpful and friendly

Easy to deal with, never had to make a claim. Price good for what you get.

Reviewed on 19th September 2020

Victoria

Competitive

They have always been responsive and beat competitors' quotes for renewal every year

Reviewed on 18th September 2020

Alice Brewer

Great product

Good price, cover and advice when needed.

Reviewed on 18th September 2020

JoJo Young

Competitive rates, great Comms

Changed to Admiral purely based on price, but their communications have been clear and precise

Reviewed on 18th September 2020

Lesley J Batten

Amazing service

Every person is so lovely and we have both cars and house under a multicover policy

Reviewed on 18th September 2020

Gemma Thomas

Easy to purchase

Easy to purchase with very helpful staff though disappointed their system added £200 on when my car arrival date moved forward. Haven't claimed so not sure how easy process is

Reviewed on 16th September 2020

Verity

Good service

Multi car policy with Household Insurance too has given good discounts. Also refunding part premiums due to COVID is a good gesture.

Reviewed on 14th September 2020

SMS

Would recommend

Amazing I had alot of trouble with my previous insurer and eventually cancelled so I contacted admiral who helped me and found the best cover for me. Plus they constantly email with current situations and sometimes just a checking in email. Lovely.

Reviewed on 14th September 2020

Sabrina Nicholas

peace of mind

when chatting by phone, pleasant and reassuring conversation. Outcome as wishes and confidence given as to my needs for both cars and house. Thanks

Reviewed on 10th September 2020

Marion Stevenson

Great prices and extremely helpful

I’ve had my car insurance with Admiral for years and they always give competitive pricing and great customer service. I’ve recently moved in with my partner and we have now taken out the Admiral Multicar policy which gave us both a saving!

Reviewed on 10th September 2020

Megan Brown

Very good

A very good example of insurance companies

Reviewed on 9th September 2020

Mike .c

Prompt service, reliable company

Always answer on relatively short period. Happy until now whot their service.

Reviewed on 9th September 2020

Margit