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3rd August 2020
excellent company
admiral is one of the best company for lnsurance for cars and houses a very good insurance company thank you
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3rd August 2020
Never disappointed
When I first started driving, Admoral were my first car insurance. As a new driver, they offered the sort of vehicles tracking system for 3 months to improve my driving. I found this a very helpful and useful tool to assist me as a first time...
Read more When I first started driving, Admoral were my first car insurance. As a new driver, they offered the sort of vehicles tracking system for 3 months to improve my driving. I found this a very helpful and useful tool to assist me as a first time driver.
After the 3 months, Admiral offered a reduction on my insurance, which was great. I left for a year but came back to them as they offered me an even better deal than when I started driving.
Brilliant insurance provider
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2nd August 2020
Brilliant company
The only company I know that gave money back through COVID-19 lockdown. As a Carer I really needed my car and they were always really helpful
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2nd August 2020
Reliable, responsive and rewarding
Admiral were great with helping me through a claim process. Their website is easy to use and it is easy to get in contact with their employees. During lockdown they rewarded customers with money back showing that they care. Great service!
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2nd August 2020
Better than my previous provider
The only provider I am aware of who gave money back during lockdown
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2nd August 2020
Excellent service
Since taking out my policy with Admiral last year, they have been nothing short of fantastic in their customer service and helpfulness. Will not hesitate to recommend to my family and friends.
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2nd August 2020
Car insurance
Very helpful and friendly customer service. 100% hassle free
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2nd August 2020
Great customer service
Admiral refunded my windscreen excess because I was a key worker, which was greatly appreciated. They also refunded all their customers £25 during the lockdown because we didn’t use our vehicles as much. My renewal prices for home and car insurance we...
Read moreAdmiral refunded my windscreen excess because I was a key worker, which was greatly appreciated. They also refunded all their customers £25 during the lockdown because we didn’t use our vehicles as much. My renewal prices for home and car insurance were actually lower than my premiums from the year before, which is unheard of! So I will be staying with them rather than shopping around. This is how you build loyalty - and other companies should take note!
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2nd August 2020
Great value for the money.
Never had an issue with Admiral. Insurance price is cheaper compared to others. Partnership for life.
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2nd August 2020
Putting their customers first
By giving their car insurance customers a rebate on their car insurance premiums during the pandemic, Admiral have shown that they are putting their customers first.
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18th July 2020
Buy Admiral Car insurance, you'll regret it
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I've bought Admiral car insurance for a year from July 2019. In August I've had 1 incident which was my fault, in which I did A single TINY scratch on the back of a car and absolutely nothing on my car. Took pictures of the "damage" and sent to them. Took MONTHS to sort this and AFTER they paid what they thought was fair, they informed me of their actions, no explanation. It's my insurance and they didn't even bother asking or explaining me anything??! And the most important part??? They paid £1000 for that!!! No explanation whatsoever!! In November, had another incident. I touched the back of another lady's car. It was dark but my headlights where pointing at the back of her car and we could see nothing was there apart from the car being very dirty and nothing was on my car, once again. Now, she contacts me the next day, claiming I had done damage to her car and sends me a video.
I was 100% sure that wasn't me and informed Admiral of this. Plus this Karen figure had no proof I did that, she didn't even had a picture of my car touching the back of hers.
This was in November 2019. Only this last June (7 months later) I found out they paid "Karen" £869 for a damage I didn't do. Plus, they had no proof I did that "damage". They just paid once again, without any explanations or notice.
I understand I actually touched these cars and unfortunately I was unlucky these 2 people wanted to go through the insurance to solve this. But the insurance is supposed to only pay reasonable amounts of money and by explaining to the policy holder (aka the one, like many others, who PAY theirs wages and keeps them in business!!) the reason why they are paying that kind of money AND before they actually pay.
The fact they paid £1000 for a single scratch was already SUPER ridiculous and outrageous but paying £869 for a damage I didn't do and the lady was obviously trying (and succeeded) to take advantage to get extra money for herself (I'm pretty sure she didn't fix that "damage"), it's beyond ridiculous and insulting for a paying customer.
I feel deceived and robbed by Admiral, they made ridiculous decisions that impact my life greatly but because I'm just a number, they didn't care. I made a complaint to the Financial Authority, if that doesn't work, I'll do my best to get them as I'm sure other people went through similar things. I honestly don't know how Admiral has such good reviews but they FAILED greatly when it comes to my situation. Shame on you, Admiral, I wish people would boycott you.
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24th June 2020
VERY BAD SERVICE. - THEY TRY TO SCAM YOU AFTER YOUR INSURANCE HAS ENDED
Gladiator will auto renew without your permission - beware....
Read more Gladiator will auto renew without your permission - beware.
We paid for our insurance in full - no claims during the period of cover. They then tried to auto renew and were un successful. After the third time of trying to take money without permission they " cancelled " the renewed insurance that we hadn't even asked for and sent us a cancellation charge. Currently the matter is with the ombudsman as it's no more than a bully tactic . Happy to take Admiral to the small claims court and let others know on social media that they are not to be trusted .
Complaint reference : 200609043
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12th June 2020
The renewal increased double!
The renewal increased double. The reason behind was even my driving year was good the other drivers with similar car got fined and so on. I have never heard the most ridiculous nonsense in my life. It’s like some sort of collective driving now? And t...
Read moreThe renewal increased double. The reason behind was even my driving year was good the other drivers with similar car got fined and so on. I have never heard the most ridiculous nonsense in my life. It’s like some sort of collective driving now? And that i need to pay for other drivers failures? No! Ripoffs to say the least! Definitely not gonna recommend to my family and friends.
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24th April 2020
Premium triplicated after 12 months
Premium paid on 14th of May £640.00 Renewal quote on 24th of April £1715.00 Same multi-car policy, same drivers, same location, same mileage. Absolute rip-off. Avoid-Avoid-Avoid
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14th March 2020
Admiral just want your money
There was a fraudulent claim against me and I co operated and provided all necessary information and the claim was taken off my records. Then my premium was raised when no claim was made. How can my premium go up when I haven’t claimed? I contacted a...
Read moreThere was a fraudulent claim against me and I co operated and provided all necessary information and the claim was taken off my records. Then my premium was raised when no claim was made. How can my premium go up when I haven’t claimed? I contacted admiral and got nowhere was passed from 1 department to the next not resolving anything, it is clear that admiral are not interested in providing a service they just want your money and will charge more at any given opportunity.
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28th February 2020
I've been conned by my own insurance and the car is to be written off
Admiral has been my first insurance in the UK. Following an accident, I filed a claim to have my car repaired. I gave them video evidence that the other car was driving without due care, but they wouldn't even look at it and decided I was fully...
Read moreAdmiral has been my first insurance in the UK. Following an accident, I filed a claim to have my car repaired. I gave them video evidence that the other car was driving without due care, but they wouldn't even look at it and decided I was fully liable. They booked me a garage appointment for after a week, during which I was driving my car. After dropping the car and getting the courtesy car, it took the garage another WEEK to get a repair estimate. I complained to Admiral but they wouldn't bother. I never got the estimate but I did get a call from Admiral about my car being a total loss and unroadworthy. I had to chase them to get the repair quote, which never had any info about the individual costs or the engineer's report. I then had to request any info about myself and my property under GDPR rules. Even then, the engineer's report was seriously lacking, with limited comments about the required repairs and no justification about the write off. They valued the car at £4300 and the repairs at £3700. I gave them another repair quote at £2400. Still a total loss. I argued that the car is worth at least £5000, gave them ads from autotrader of the same car, they couldnt care less! I had to get an independent assessor to get a valuation of my car at £5000, with a glass guide price of £5200!!! I offered alternative arrangements, including cancelling the claim, Cash In Lieu agreement, contract repair, me covering part of the repair cost, proof that the garage over-inflated the price. They COULDN'T CARE LESS, didn't even comment on this. I underlined the fact that the car was NOT a total loss but a CONSTRUCTIVE total loss, they don't care. I argued that NOWHERE on my policy they define what "not economical to repair" is, which means that by default definition option A is more economical than option B when cost A < cost B. They said they don't disclose this information or the repair to value ratio, which could be considered unfair terms and conditions. In this matter I believe they are in breach of their contract and I will be taking the matter further with the financial ombudsman. I am now 3 weeks without a car, my car is parked outside yet Im not allowed to drive it since Admiral believes it is unroadworthy and I can't repair it because they haven't agreed on repairs.
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