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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22356 reviews)

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4.73

Based on 22,356 reviews, last reviewed 12th Dec 2024

98% decrease in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

Incompetent and understaffed Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my cas... Read more Reviewed on: 12th December 2024

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car Insurance reviews (22356)

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

I had an accident that I had claimed with Admiral wi...

I had an accident that I had claimed with Admiral with compresive insurance they passed the case to a 3rd party company and they were useless as well then the 3rd party company decided to move the case back to admiral after more than a month... After I had the total lost and they promised £2000 they didn't even mention that they will take the deductions so I will get only about £800 this is shocking how they are working... Reviewed on: 12th November 2024

One of the worst insurance company Which I get.

One of the worst insurance company Which I get. First of all if you repair in your pocket they don't mention any pitfall. I payed my damage Which wasn't my fault and Now the don't pay for me Back. My cost was nearly £200 and they wanna goug my eyes out with a £50 voucher. I'm sure after this all I'll change my insurance and take care with them!!!!! Reviewed on: 28th October 2024

They will stole your money and never be happy with t...

They will stole your money and never be happy with them they charge you too much than all insurance companies don’t recommend be careful with get deal with them no good at all got the price higher every year after 4years even with no claim bonus Reviewed on: 26th October 2024

Just rubbish. Promise on the courtesy car is a joke

Just rubbish 3 weeks passed after the incident. No courtesy car being arranged and engineer is too busy to review the case. Nothing can be progressed without the engineer start reviewing the case. Customer service are helpful so far, try to help sending chaser everyday but no other option can offered to speed up the process. This insurance company is rubbish. Pls avoid. Reviewed on: 16th October 2024

Efficient and Competitive Pricing

Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

I had a positive experience and the price is pretty...

I had a positive experience and the price is pretty good. Their app makes it difficult information but their phone customer service was pretty good. Simple and easy enough to make a claim when I needed to. Reviewed on: 13th October 2024

Okay, but could be better

Okay, but resolving accident taking forever. Reviewed on: 13th October 2024

I have a multi insurance policy with admiral so I in...

I have a multi insurance policy with admiral so I insure 2 cars and my house with them. I find them easy to deal with, easy to get through to a real person if required, uk contacts is also important. Reviewed on: 12th October 2024

Straightforward Car Insurance

Did a price comparison for car insurance and Admiral came up as the cheapest. Easy to arrange and get the cover that I want. Reviewed on: 12th October 2024

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