Write a review

Newsletter

Go to business site

Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.58 (22446 reviews)

View other Admiral products

4.58

Based on 22,446 reviews, last reviewed 5th Aug 2026

No new 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Easy to get a quote and set up the policy. Easy to get a quote and set up the policy. Communication was good and the members area was easy to use. Reviewed on: 29th July 2026

Latest lowest rating:

1

LittleBox score of 20/100, but Admiral could not exp... LittleBox score of 20/100, but Admiral could not explain or verify the data I purchased an Admiral LittleBox policy for my new Tesla Model Y. After o... Read more Reviewed on: 5th August 2026

Visit provider site Read all reviews Write a review

About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Review Admiral: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Admiral Car insurance reviews (22446)

LittleBox score of 20/100, but Admiral could not exp...

LittleBox score of 20/100, but Admiral could not explain or verify the data I purchased an Admiral LittleBox policy for my new Tesla Model Y. After only around one month, the app gave me a score of 20/100 and recorded approximately 80 driving events, including phone distraction, harsh braking, acceleration and speeding. Admiral then issued a formal notice stating that my policy would be cancelled because of my score. I reviewed the individual trips carefully. Some acceleration events may have been genuine, and I accept responsibility for those. However, many other recordings did not make sense. Phone-use events appeared when my son, who was the passenger, was selecting music on my phone, or when I was having a hands-free Bluetooth call through the Tesla’s built-in system. Braking events were frequently recorded when I simply lifted my foot from the accelerator and the Tesla slowed through regenerative braking, without me pressing the brake pedal harshly. My main concern was not that LittleBox monitors driving—I understood and accepted that condition. My concern was whether its data and scoring were technically accurate and appropriate for a Tesla, and whether passenger phone activity and hands-free calls could be distinguished from illegal handheld phone use. When I raised a formal complaint, Admiral did not provide the underlying data, scoring thresholds, technical explanation or meaningful review of the disputed events. Their response was essentially that I had accepted the LittleBox terms and should not have chosen the policy if I did not accept them. Accepting telematics monitoring does not mean a customer must accept potentially inaccurate classifications without explanation or an effective route to challenge them. I ultimately cancelled the policy voluntarily and moved to another insurer to avoid having an insurer-initiated cancellation recorded against me. I asked Admiral to close the complaint because I had decided to leave—not because the technical concerns had been satisfactorily answered. However, their closing letter stated that my concerns had been addressed and the complaint resolved, which does not accurately reflect why I ended the process. Customers considering LittleBox—particularly Tesla and other electric-vehicle drivers—should understand the potential consequences of the scoring system and ask Admiral how regenerative braking, passenger phone use and hands-free Bluetooth calls are identified before accepting the policy. Reviewed on: 5th August 2026

account blocked while abroad, renewal impossible.

My car is in UK, due for renewal 12 August. I am currently in Abu Dhabi for family reasons and Admiral, despite sending me messages telling me my insurance is due, has blocked my account. Maybe because I am abroad, i have no idea. So my car will be uninsured shortly. I have tried everything to contact Admiral, the only possibility is a phone call to UK - which given the time taken to go thru security etc etc will cost a small fortune. They do not have a Whats App facility. I am very upset by this. Reviewed on: 1st August 2026

Easy to get a quote and set up the policy.

Easy to get a quote and set up the policy. Communication was good and the members area was easy to use. Reviewed on: 29th July 2026

Admiral customer service is outstanding.

Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their time to research and explain the answer as simply as possible. Very good value for money. When I submitted a claim last year, a close relative was end of life which delayed the remedial work. Admiral were very understanding and patient with me, which I will always remember. They were exemplary. Reviewed on: 19th July 2026

Competitive quotes

I have had several quotes over the years from Admiral that have been competitive and they were good at sorting out a claim I had. Reviewed on: 17th July 2026

Easy address change, good value for money

When moving for student living, it was very easy to change my address for term time to get a residential permit. Additionally, with no extra cost Reviewed on: 16th July 2026

Car Insurance - an easy process.

From getting a quote to actually starting the policy, the whole process was easy to complete with all relevant information close to hand and explanations as required. Reviewed on: 16th July 2026

Message chat needs improvement

I wanted to remove a named driver from my car insurance and add my husband as a named driver for just two weeks. It all seemed very straightforward online, having painstakingly added all the relevant details, but at the end the screen showed 'we need more information'. A reference number came up with a link to the chat. I entered the reference number in the message and waited . Eventually I had a response asking me if I wanted to add a named driver. I responded yes, as per the information I had already submitted online, and repeated the reference number. Another wait, and I was told that the policy was in 'transition' ( due to be renewed in 3 weeks) and it had to be passed on to the transition team. Another wait and then another agent came online with a standard list of questions which I had already completed online. Once again, I responded with the reference number. Another wait, then I was asked to confirm the name of the driver I needed to add. At this stage I gave up. It was clear that the agents were trying to handle too many customers at once and it was easier to simply ask the same questions again rather than read the history. What would happen if I was trying to make a claim? Not the best customer service Reviewed on: 16th July 2026

RIP OFF !

Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently put her back on permanently until the end of the policy (October) and charged £36 ??!! So 1 months cover costs £220 - £2640 annual equivalent for 1 person ??!! Total rip off . Will not be renewing and will go elsewhere . Also their call centre in India is a total waste of time and totally unhelpful . Reviewed on: 10th July 2026

I've not had any problem from this company.

I've not had any problem from this company. Prices are reasonable. Reviewed on: 7th July 2026

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Breakdown cover
from Emergency Assist 2.09 from 31 reviews
Specialist Car Insurance
from ERS Motor 4.00 from 3 reviews
Car insurance
from Privilege 2.38 from 87 reviews

Want to see more from Admiral?

Home insurance
from Admiral 4.74 from 11777 reviews
Personal loan
from Admiral 4.67 from 1398 reviews
Van Insurance
from Admiral 4.63 from 145 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub