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Admiral Car Insurance Reviews

Ratings based on 5322 reviews Last review 2 weeks ago

Admiral car insurance reviews on Smart Money People come from drivers like you! You can read these honest Admiral car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our...

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Admiral car insurance reviews on Smart Money People come from drivers like you! You can read these honest Admiral car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Admiral before, you too can write a short Admiral car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (5322)

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14th March 2020

Admiral just want your money

There was a fraudulent claim against me and I co operated and provided all necessary information and the claim was taken off my records. Then my premium was raised when no claim was made. How can my premium go up when I haven’t claimed? I contacted a...

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There was a fraudulent claim against me and I co operated and provided all necessary information and the claim was taken off my records. Then my premium was raised when no claim was made. How can my premium go up when I haven’t claimed? I contacted admiral and got nowhere was passed from 1 department to the next not resolving anything, it is clear that admiral are not interested in providing a service they just want your money and will charge more at any given opportunity.

Chris's avatarChrisLevel 1
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28th February 2020

I've been conned by my own insurance and the car is to be written off

Admiral has been my first insurance in the UK. Following an accident, I filed a claim to have my car repaired. I gave them video evidence that the other car was driving without due care, but they wouldn't even look at it and decided I was fully...

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Admiral has been my first insurance in the UK. Following an accident, I filed a claim to have my car repaired. I gave them video evidence that the other car was driving without due care, but they wouldn't even look at it and decided I was fully liable. They booked me a garage appointment for after a week, during which I was driving my car. After dropping the car and getting the courtesy car, it took the garage another WEEK to get a repair estimate. I complained to Admiral but they wouldn't bother. I never got the estimate but I did get a call from Admiral about my car being a total loss and unroadworthy. I had to chase them to get the repair quote, which never had any info about the individual costs or the engineer's report. I then had to request any info about myself and my property under GDPR rules. Even then, the engineer's report was seriously lacking, with limited comments about the required repairs and no justification about the write off. They valued the car at £4300 and the repairs at £3700. I gave them another repair quote at £2400. Still a total loss. I argued that the car is worth at least £5000, gave them ads from autotrader of the same car, they couldnt care less! I had to get an independent assessor to get a valuation of my car at £5000, with a glass guide price of £5200!!! I offered alternative arrangements, including cancelling the claim, Cash In Lieu agreement, contract repair, me covering part of the repair cost, proof that the garage over-inflated the price. They COULDN'T CARE LESS, didn't even comment on this. I underlined the fact that the car was NOT a total loss but a CONSTRUCTIVE total loss, they don't care. I argued that NOWHERE on my policy they define what "not economical to repair" is, which means that by default definition option A is more economical than option B when cost A < cost B. They said they don't disclose this information or the repair to value ratio, which could be considered unfair terms and conditions. In this matter I believe they are in breach of their contract and I will be taking the matter further with the financial ombudsman. I am now 3 weeks without a car, my car is parked outside yet Im not allowed to drive it since Admiral believes it is unroadworthy and I can't repair it because they haven't agreed on repairs.

Miltiadis Alexios Papadopoulos's avatarMiltiadis Alexios PapadopoulosLevel 1
(1)
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3rd November 2019

DO NOT INSURE YOUR SELF WITH ADMIRAL.

DO NOT INSURE YOUR SELF WITH...

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DO NOT INSURE YOUR SELF WITH ADMIRAL.
My vehicle was stolen over 3 months ago and I have a crime number from the police and CCTV to prove my vehicle was stolen in the early hours of the morning. I sent them all the details they required within the first 7 days of the incident.
ADMIRAL HAVE STILL NOT PAID ME OUT.
They do not seem to care about me as a customer and do not contact me to keep me up to date. I have repeatedly sent emails and called them but they make up different excuses all the time. I am unable to buy a new van for my business as they have not paid me yet so it is costing me a lot of money to hire a van temporarily. I'm sure they would have resolved this issue if I was covered for a courtesy vehicle from them if my vehicle was stolen but I wasn't covered for this.
DO NOT INSURE YOUR SELF WITH ADMIRAL.
I would rather pay extra and get insured by someone who cares for there customers.
My vehicle was stolen over 3 months ago and I have a crime number from the police and CCTV to prove my vehicle was stolen in the early hours of the morning. I sent them all the details they required within the first 7 days of the incident.
ADMIRAL HAVE STILL NOT PAID ME OUT.
They do not seem to care about me as a customer and do not contact me to keep me up to date. I have repeatedly sent emails and called them but they make up different excuses all the time. I am unable to buy a new van for my business as they have not paid me yet so it is costing me a lot of money to hire a van temporarily. I'm sure they would have resolved this issue if I was covered for a courtesy vehicle from them if my vehicle was stolen but I wasn't covered for this.
DO NOT INSURE YOUR SELF WITH ADMIRAL.
I would rather pay extra and get insured by someone who cares for there customers.

nilesh vagadia's avatarnilesh vagadiaLevel 1
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18th October 2019

Worst experience ever

Had the worst experience ever with Admiral Insurance. After we were involved in a crash, their "investigator" failed to get CCTV footage that showed the other driver was liable. They then said that their investigation was based on photos both drivers...

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Had the worst experience ever with Admiral Insurance. After we were involved in a crash, their "investigator" failed to get CCTV footage that showed the other driver was liable. They then said that their investigation was based on photos both drivers supplied and Google Maps. Admiral then rolled over and said that I was fully liable, rather than sharing equal responsibility because they had failed to obtain the CCTV footage. Not to be trusted.

Andy's avatarAndyLevel 1
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25th September 2019

Yearly increase and admin costs means I switched

Admin fee of £50 quid to change registration. Said minimum cost would be £19, I called to try and get minimum as it's a basic admin change. No desire to help me out on this. I ask to cancel the autorenewal due to this. They still tried to take payment ...

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Admin fee of £50 quid to change registration. Said minimum cost would be £19, I called to try and get minimum as it's a basic admin change. No desire to help me out on this. I ask to cancel the autorenewal due to this. They still tried to take payment for autorenewal after this. The price increased by £200 since last year and this was a similar story to previous year when I missed 14 day opt out period as I forgot I had autorenewal set up. So £400 increase in two years for 2 drivers over 40 with 7 and 12 years no claims. I went elsewhere. I wish these companies would just try to offer the same price point year on year to retain customers.

EC's avatarECLevel 1
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6th September 2019

Helpful but Slow

I've been with admiral for a few years now, and they've never really been a problem. When my car was involved in an accident on New Years Eve last year, they were pretty helpful in assisting me with the claim, however it took a long time and there was...

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I've been with admiral for a few years now, and they've never really been a problem. When my car was involved in an accident on New Years Eve last year, they were pretty helpful in assisting me with the claim, however it took a long time and there was a lot of miscommunication on their end about whether or not I had been given/was allowed a hire car from Auxillus. It was eventually all sorted, and the claim part went through fairly quickly, however it was a little bit of a kerfuffle!

BlundJo's avatarBlundJoLevel 1
(0)

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