Admiral car insurance reviews on Smart Money People come from drivers like you! You can read these honest Admiral car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our...
READ MOREAdmiral car insurance reviews on Smart Money People come from drivers like you! You can read these honest Admiral car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Admiral before, you too can write a short Admiral car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.
Customer Service
57% of feedback is Process related
Top Age Profile: 25-34
Top Channel Preference: App
8,938 reviews
Get ProductUtter disgrace
I've just moved home and my other Insurers (house and van) changed the correspondence address without charge but not Admiral who wanted £25 to change it on the phone / £9.50 online! At least Dick Turpin wore a mask!
Reviewed on 22nd January 2021reg![]()
Get ProductPlainly dishonest
Horrible to deal with, standby for over an hour on hold before talking to an unfriendly , pre-programed customer representative. blatantly dishonest policies , no hope on a fair pay out. Really obnoxious staff, whom live to be unhelpful and stop a... Read more
Horrible to deal with, standby for over an hour on hold before talking to an unfriendly , pre-programed customer representative. blatantly dishonest policies , no hope on a fair pay out. Really obnoxious staff, whom live to be unhelpful and stop a pay out. Just a total unfriendly, unpleasant company
Reviewed on 6th December 2020P Gavin![]()
Get ProductUnfairly increased 20% of insurance after two months of renewal
Very disappointed with the Admiral car insurance and because of their unfair decision, I cancelled my insurance with them. I had multicar insurance from last 2 years, cancelled one a month back as one car was sold. Now suddenly they increased my... Read more
Very disappointed with the Admiral car insurance and because of their unfair decision, I cancelled my insurance with them. I had multicar insurance from last 2 years, cancelled one a month back as one car was sold. Now suddenly they increased my insurance by 20% on the basis of their unfair decision and also asking for £30 changes fee that I have not asked for. I still have 10 months left on my insurance. Spoke to their customer service team member that was totally useless. Cancelled my insurance immediately as don't want to be with such company and paid £55 for cancellation charges. They are just finding the reasons to get the money back that they refunded to their customer back in April.
Reviewed on 2nd December 2020Yasin![]()
Get ProductFaultless customer service
Faultless customer service - fantastic online and offline! I love the 'My Account' feature which allows you to view your policies online, and make quick changes and download your documents whenever you like. You can also change your payment methods... Read more
Faultless customer service - fantastic online and offline! I love the 'My Account' feature which allows you to view your policies online, and make quick changes and download your documents whenever you like. You can also change your payment methods and see offers. When I rang to ask a question about renewal I got an instant pick up and renewed with a £60 discount on the online price through asking just a few questions. Really excellent and helpful service.
Reviewed on 6th November 2020Charlotte B![]()
Get ProductVery good !
My best choice about Admiral car insurance !
Reviewed on 29th September 2020Mihai Dumitru![]()
Get ProductMissold telematics insurance
If I could rate them 0 stars I... Read more
If I could rate them 0 stars I would.
I took out a telematics policy and made sure I had business insurance and a significant number of business miles as I am a community nurse. I clarified this with the advisor on the phone before taking out the policy and they told me this was fine.
3 months down the line I am being penalised on their “telematics policy” for driving and parking away from home too much!
When I questioned this with them they tried to tell me that I was meant to this as they told me they would monitor my driving and that just because I took loads of business miles out that they couldn’t predict the future and know I was going to drive around a lot??!!
I don’t understand how they can let me take out and pay for loads of business miles on a telematics policy and then penalise me later for it, they should have told me this before I took out the policy!!
I have never had any trouble with other companies on a telematics policy and driving around for my job as a community nurse.
Poor customer service and missold me insurance!!!Reviewed on 26th September 2020Sophie McGregor![]()
Get ProductPoorly organised
10 months after I switched from admiral they sent me a bill for £50. If that's how efficient they are with their own bills I'm glad I never had to put in a claim
Reviewed on 23rd September 2020Ss![]()
Get ProductCar Insurance
Was super quick and easy to get a car insurance through themselves with no problems!
Reviewed on 19th September 2020Alex B![]()
Get ProductHelpful and friendly
Easy to deal with, never had to make a claim. Price good for what you get.
Reviewed on 19th September 2020Victoria![]()
Get ProductCompetitive
They have always been responsive and beat competitors' quotes for renewal every year
Reviewed on 18th September 2020Alice Brewer![]()
Get ProductGreat product
Good price, cover and advice when needed.
Reviewed on 18th September 2020JoJo Young![]()
Get ProductCompetitive rates, great Comms
Changed to Admiral purely based on price, but their communications have been clear and precise
Reviewed on 18th September 2020Lesley J Batten![]()
Get ProductAmazing service
Every person is so lovely and we have both cars and house under a multicover policy
Reviewed on 18th September 2020Gemma Thomas![]()
Get ProductEasy to purchase
Easy to purchase with very helpful staff though disappointed their system added £200 on when my car arrival date moved forward. Haven't claimed so not sure how easy process is
Reviewed on 16th September 2020Verity![]()
Get ProductGood service
Multi car policy with Household Insurance too has given good discounts. Also refunding part premiums due to COVID is a good gesture.
Reviewed on 14th September 2020SMS![]()
Get ProductWould recommend
Amazing I had alot of trouble with my previous insurer and eventually cancelled so I contacted admiral who helped me and found the best cover for me. Plus they constantly email with current situations and sometimes just a checking in email. Lovely.
Reviewed on 14th September 2020Sabrina Nicholas![]()
Get Productpeace of mind
when chatting by phone, pleasant and reassuring conversation. Outcome as wishes and confidence given as to my needs for both cars and house. Thanks
Reviewed on 10th September 2020Marion Stevenson![]()
Get ProductGreat prices and extremely helpful
I’ve had my car insurance with Admiral for years and they always give competitive pricing and great customer service. I’ve recently moved in with my partner and we have now taken out the Admiral Multicar policy which gave us both a saving!
Reviewed on 10th September 2020Megan Brown![]()
Get ProductVery good
A very good example of insurance companies
Reviewed on 9th September 2020Mike .c![]()
Get ProductPrompt service, reliable company
Always answer on relatively short period. Happy until now whot their service.
Reviewed on 9th September 2020Margit![]()
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