Admiral Car Insurance Reviews

WILL NEVER USE THEM AGAIN!!!!

WILL NEVER USE THEM...

WILL NEVER USE THEM AGAIN!!!!
So I took out a policy that matched the milage of my lease for my car.
Admiral sent me an email stating thta they'll increase my mileage because they predict I will go over my milage (Note: I haven't even reached half my mileage and I have 6 months left).
I sent an email telling them I would not like to increase my mileage. They ignored my email and took funds from my account.
I'm highly disapointed and I am told I will get my money at the end of the contract should I stay within my mileage.
I believe this is so unprofessional and I will never use their services again

MosesLevel 1

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Thieves.

I notified them of an incident. I never made a claim. My insurance rose by £200. Taking them to the Ombudsman

Lloyd KilbrideLevel 1

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Admiral

Got the best deal on multi car insurance. Have used them several times in the past and always had good competitive prices.

Lucy WalkerLevel 1

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Reliable and good price

Gave me a great renewal price and are always very helpful on the phone

Lauren LawrenceLevel 1

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Excellent customer service

I wouldn't buy car insurance from anyone else as their customer service team is excellent. Well informed, patient, helpful and professional.

L. MilnerLevel 1

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Customer Service

I have had a lot of problems with my car insurance due to changing cars/putting named drivers on/taking them off - overall i have had a very positive experience of Admiral, my problems are sorted with a phone call. Only down fall is the wait to speak...

I have had a lot of problems with my car insurance due to changing cars/putting named drivers on/taking them off - overall i have had a very positive experience of Admiral, my problems are sorted with a phone call. Only down fall is the wait to speak to somebody- can't be helped!! :)

Emma FlynnLevel 1

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1st year insurance!

Easy to set up and cheaper than most other providers without a black box! Could drop the 19 quid charge for updating your policy when you actually pass your test- bit of a kick in the teeth at a time of celebration

Josh LLevel 1

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Really helpful

I've been with admiral car insurance for a few years. I've found them to be very helpful, anytime I've had a query or wanted to change my payment details, they are fast and efficient. Really good coverage and at competitive prices. Very happy customer!

I've been with admiral car insurance for a few years. I've found them to be very helpful, anytime I've had a query or wanted to change my payment details, they are fast and efficient. Really good coverage and at competitive prices. Very happy customer!

Rebecca CLevel 1

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over a week for courtesy car, don't bother calling, its helpless..

Just another insurance company that does everything to get theyre money and cant get anything resolved.... regretting the moment I signed with them for my car...

Just another insurance company that does everything to get theyre money and cant get anything resolved.... regretting the moment I signed with them for my car insurance..

almost a week after the accident and my car hasn't even reached THEYRE chosen garage, which means it will be over a week at least to get the courtesy car.. RIDICULOUS!!

Bruno MatosLevel 1

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Worst car insurance company, that lies and steals

Admiral insurance gained access to my bank account illegally and took a lot of money off! I have no idea how and why they managed to do this, but I am changing both the bank (Barclays) and car insurer. We did not even have valid contract and all my...

Admiral insurance gained access to my bank account illegally and took a lot of money off! I have no idea how and why they managed to do this, but I am changing both the bank (Barclays) and car insurer. We did not even have valid contract and all my previous bills have been paid in time and in full. But they still took my money and disturbing part is that they had somehow gained access to my bank account! Took a lot of phone calls, emails, arguments and threats to get my money back. I am exhausted.

Dawn Level 1

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Not Admiral

Someone crashed into the back of me then drove off. My car was written off however I managed to get the vehicle's number plate, Admiral were eager to send someone to collect my car but once they took it away they said I had 2 options, I could claim on...

Someone crashed into the back of me then drove off. My car was written off however I managed to get the vehicle's number plate, Admiral were eager to send someone to collect my car but once they took it away they said I had 2 options, I could claim on my policy or I could wait for them to identify the other party but I would be charged storage fees. Since I couldn't afford storage fees I chose to claim.
Worst mistake I've made in my entire life. They valued my car at approximately a third of what it was genuinely worth. They 'invalidated' my 12 month policy (which I pad for in full) which still had 6 months remaining. I had to buy a new insurance and they are telling me that until they can identify the driver the incident was my fault, therefore I've lost my no claims bonus and the new policy which I was forced to buy was almost triple the price of my previous one.

It has now been over 10 months and they are saying they have still not identified the driver even though I provided his registration plate. I have kept asking them to ring me and keep me updated but I have had to ring them every single time we've been in touch (building up an enormous phone bill). I have received an e-mail from them saying that the member of staff handling my case will be charging £245 per hour, and they will be taking that from any money I eventually receive. I couldn't believe my eyes.

It is now almost time to renew my policy again which means paying for another ridiculously overpriced policy all because they threatened to charge me storage fees if I didn't claim on my policy. They tricked me and I am hundreds if not thousands of pounds out-of-pocket all because someone crashed into the back of me whilst I was driving normally and because of Admiral.

Please don't make the same mistake I did, even if Admiral offer you the cheapest policy, it is worth paying the extra to be with a different company just incase you are involved in an incident.

Robin HewardLevel 1

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Appalling amount of time to process a claim.

Nearly three months ago I was hit from behind (whilst stationary in a traffic jam) by a driver who had a policy with Admiral. Despite almost immediate admission of liability, (not really much choice in this scenario) they have still not provided my...

Nearly three months ago I was hit from behind (whilst stationary in a traffic jam) by a driver who had a policy with Admiral. Despite almost immediate admission of liability, (not really much choice in this scenario) they have still not provided my insurance company with permission to proceed with repairs to my bike (at least that is what MCE claimed). I was told (by MCE) that Admiral will deal with everything in date order. Do they REALLY have a nearly three month back log with dealing with claims? I cannot believe it. I am not at all happy with either Insurance company. I think I will go elsewhere next time, but it will NOT be with Admiral.

Christopher RedmanLevel 1

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Good Customer Service

Quick and easy to add extra drivers onto existing policy

Mari SutherlandLevel 1

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Prompt response and helpful customer service

I picked Admiral for my car insurance last year. I had a breakdown shortly after joining them and require to be towed to the garage. The recovery came within 15 minutes from contacting customer...

I picked Admiral for my car insurance last year. I had a breakdown shortly after joining them and require to be towed to the garage. The recovery came within 15 minutes from contacting customer service.
When my insurance was about to expire i found a cheaper one elsewhere through a comparison website. The lovely lady on the phone not just matched but beat the quote I found.
My experience with Admiral is 100% positive and I would recommend it to anyone

Marco PellegrinoLevel 1

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Very nice when processing my fault claim

They were really nice when I backed into a car. They dealt with everything and my premiums didn't sky rocket after.

Elizabeth CurranLevel 1

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Competitive Prices

For the first time ever, with any insurance company, I was actually able to autorenew my policy, because the new year's quote was cheaper than I could find anywhere else.

Jodie CookLevel 1

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Everything straightforward

No bother, easy to set up. Good communication.

Alice CollingLevel 1

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Good Value, But Be Careful

You get a good deal on the multi-car policies be careful when renewal quotes are given. My wife who has been driving 32 years with no accidents was quoted £650 for her small 1.25d Corsa, up from £170 the year before! The telephone advisor could not s...

You get a good deal on the multi-car policies be careful when renewal quotes are given. My wife who has been driving 32 years with no accidents was quoted £650 for her small 1.25d Corsa, up from £170 the year before! The telephone advisor could not see why this was the case. Obviously we didn't put my wife's car on the policy!

Christopher HarrisLevel 1

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Good insurers

Good value and fair coverage. I had no incidents during the year so did not have any extended dealings with the company.

James HamiltonLevel 1

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Competitive quotes

In my experience they have provided the cheaoest quote every year out of the main insurance companies.

Jun MOLevel 1

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