Absolute disgrace and a con...not able to suddenly drive my car!
Dear all, just to inform you that if you are looking for car insurance then do NOT consider Admiral. An absolute appalling service from them. I have never ever experienced a sudden validation audit TWO months into actively having an insurance policy... Read more
Dear all, just to inform you that if you are looking for car insurance then do NOT consider Admiral. An absolute appalling service from them. I have never ever experienced a sudden validation audit TWO months into actively having an insurance policy on my wife's car. They sent out a letter and because we didn't respond in THEIR time frame, they were quick to cancel our policy, charge for the month and charge for admin fees! What fees? You were doing the audit! Apparently they needed ID documents for my wife. Why on earth have you authorised a policy if you did not have enough information. When I explained that my whole family has been ill, it made absolutely no difference as to why we hadn't been searching for a letter that I wasn't even expecting! My wife has suffered an asthma attack so going through her post wasn't on the top of our list. The priority was trying to get her better, which is still an ongoing process! As well as taking care of our two children. Not even a phone call to find out what's going on or even a reminder. Just a straight up cancellation but happy to take our money. An absolute disgrace, no empathy or grace period considering the last year or so. It's not like they were paying us anything...we are paying them! I was told that if I return the black box back in time I will get £50 back, despite the fact that you will rob me blind triple that amount! We are actually shocked and appalled. We called and said the documents have been emailed through...but no, just not enough. Seems like Admiral are happy to lose customers because they can make their money by charging you foolish money. Will not be recommending Admiral to anyone and strongly advise anyone against it. Rather than treating us like people we were just merely a policy number that they erased through a tantrum because we didn't respond when they told us to. Such threatening behaviour is not how you get people to do things. As I said, not even a call to give like a last reminder and just to check if we are even alive. Poor service from a joke company. We are strongly considering not paying this money for something we had no clue about. You cancel us but my money is still good enough for you? No thanks! Meenhaz Janar and Mariam Ibrahim
Reviewed on 17th November 2021
Meenhaz Janar
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