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6th June 2019
A good reliable car insurance company
A large but efficient insurance company. They sorted my claim relatively quickly although calling them was a little tricky
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23rd May 2019
They don't listen and will take you for a ride
Been with them for over 5 yrs and...
Read more Been with them for over 5 yrs and was…
Been with them for over 5 yrs and was looking to move so I called and they said they would reduce my premium. I accepted. I then had a car wash a few weeks earlier which pushed in a side panel. Wasn't that bad and wasn't going to do anything about it but let Admiral know about it. As the new premium hadn't started they increased my premium by about 40% saying they were within their right to do so and wouldn't listen to anything such as I'd been a good customer for 5 yrs and hadn't made a claim and wasn't going to do anything about the side panel. They told me to call back in 6 months when it would come off my premium. I did and asked for the refund - they said they weren't going to give it back as it was within their right and had no time or space for me and wouldn't listen to any kind of reasonable argument. I have two polices with them not only my own but my wife as well and will be leaving at the end of the polices. Don't touch with a barge pole.
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20th May 2019
Wrongly charged for not renewing with them
- make sure you read the terms and conditions (as boring as they are) because they will exploit any legal ways to charge you extra. I was charged £100 cancellation fee because i ticked that i would agree for a renewal (annual) even if i couldn't be ...
Read more- make sure you read the terms and conditions (as boring as they are) because they will exploit any legal ways to charge you extra. I was charged £100 cancellation fee because i ticked that i would agree for a renewal (annual) even if i couldn't be contacted - the bank didn't approve their request because i didn't approve it and Admiral didn't think to call me to let me know. Lessons learnt, moved on to another company.
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20th April 2019
car insurance
No issues with the company although they increased my premimum by over 300 so I left.
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26th March 2019
Absolutely no customer service
You pay a premium for your insurance but they treat you like dirt. Doesn’t take responsibility of their mistake and make you out of pocket. Better go elsewhere for your insurance
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3rd March 2019
5 Star
They are good, they provide useful information, they don't spam you with unuseful emails and marketing campaigns. That's good enough for me. Did I said that they are the cheapest in the market? Win Win.
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2nd March 2019
Wery hapy whit admiral.
Nice costumer service, Good deal. Wery happy. Thanks.
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1st March 2019
Great customer service
Whenever I have needed to call Admiral, they have always tried to find the most cost effective deal they can. They’ve also offered other services and spent the time trying to beat my current deal, as part Of customer loyalty. I can’t fault them!
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27th February 2019
DO NOT INSURE WITH ADMIRAL
I will never insure with Admiral again. I was involved in an accident yesterday and was made to wait 2 hours before my car was collected by a rescue service and then advised I would have to make my own way home. How is this acceptable when you've just...
Read more I will never insure with Admiral again. I was involved in an accident yesterday and was made to wait 2 hours before my car was collected by a rescue service and then advised I would have to make my own way home. How is this acceptable when you've just been in an accident and your mental and emotional state is at it's lowest???
My car was taken in at 10am 26th February, I had to return home and make work aware that I would not be able to make it into the office because I had no vehicle. I called Admiral around 12/1pm, having heard nothing further since 10am, when I was likely to get my courtesy car so I could update the office when I would be back in. I was told that this would depend on when the Garage was able to look at the car and send in their findings regarding whether the damage was repairable or not. When I asked how long they estimated this to take I was told could be today, could be tomorrow "we don't know". At this point I had to tell work that I would not be in the following day either - each day I'm not in the office meanwhile I'm not getting paid. Certainly not very helpful
I called the garage (RS Motors) my car was at on the 27th February early morning and was informed that the car was still being looked at and that even if they provided an estimate to Admiral that afternoon, Admiral would still have to sign off on the courtesy car, I was looking at Friday 1st March to get a courtesy car if approved!
At this point I was really starting to get annoyed, what am I paying so much money for if when I need my insurance to work for me it doesn't?! I then called Admiral in the hopes they could speed up the process because potentially I was looking at 4 days off work - hence not making any money that week and I couldn't afford to do that. I was met with little sympathy and when asked of the Claims Assistant and Complaint department "what benefit is my Admiral insurance providing me with right now?" I was met with silence. Says it all really.
I have now (still 27th February) called RS Motors for an update on my car and they've told me they have only just received the vehicle and if they can they will look at it today?! Not sure what kind of an operation Admiral are running but it sure will kick and punch you whilst you're down. Who is going to cover my loss of earnings for this week whilst the people at the top take my money needlessly. Forget feeding myself and my family I need to feed Admiral first.
Save your money and take it elsewhere.
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26th February 2019
DISGUSTING
If i could give a zero i would. ABSOLUTELY DISGUSTING... spoke to someone saying my car was broken down and at the garage so they couldnt work on my littlebox as i didnt have the car. They have now increased my insurance...an excess of just over...
Read more If i could give a zero i would. ABSOLUTELY DISGUSTING... spoke to someone saying my car was broken down and at the garage so they couldnt work on my littlebox as i didnt have the car. They have now increased my insurance...an excess of just over £200... i dont know where they expect me to get this money from as i bought a car from a dealer that was faulty...been at garage for 4mnths and i told them this. Now they are saying because i spoke to the engineers i should have spoken to them too. But they are YOUR engineers!!! You asked them to call me.
Soo upsetting as i have spent ao much already and paid insurance for 4mnths whilst car was at garage. What you are doing and have done is so wrong on so many levels Admiral..so wrong.
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16th February 2019
Failed to pay market value after total loss
My car was run into by a third party; the damage was such that Admiral declared it a write-off. Despite policy wording around paying out “market value” and “this is so you can replace the car with one of similar age, condition, mileage and speci...
Read moreMy car was run into by a third party; the damage was such that Admiral declared it a write-off. Despite policy wording around paying out “market value” and “this is so you can replace the car with one of similar age, condition, mileage and specification”, they failed to do this, and short-changed me by around £700. Have cancelled all remaining policies, referred my case to the Ombudsman, and will never again use Admiral.
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9th February 2019
No help from Admiral has cost me thousands!
blatant fraudulent claim against my vehicle and Admiral did nothing at all to defend me - research and use a different Insurance provider or risk the same thing happening to you...
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4th January 2019
Breakdown callout truck never turned up
Called for breakdown help/pick up as I damaged my front wheel, told to wait for max. 1 hour, 2 hours later still no truck, called truck company and admiral, said it’s on the way but the truck never showed up. Managed to hitch hike back to town and 1 h...
Read more Called for breakdown help/pick up as I damaged my front wheel, told to wait for max. 1 hour, 2 hours later still no truck, called truck company and admiral, said it’s on the way but the truck never showed up. Managed to hitch hike back to town and 1 hour after arriving home (4hiurs after breakdown) admiral call saying truck is not coming as it’s late and they couldn’t find me (I sent screenshots of maps and directions to both admiral and the truck company).
Just received email saying they won’t refund me for callout of breakdown truck.
Do not use admiral
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30th November 2018
Customer Service
Good Customer Service when renewing car insurance, matched cheaper
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20th November 2018
Very good
No problem with the company. Recommend for everyone. Have good price!
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19th November 2018
Quick and easy insurance
Admiral stayed true to their word on what I was quoted and once I purchased my insurance with them I received my documentation as soon as possible no fuss with them
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9th November 2018
Haven't claimed yet
All easy to set up but haven't claimed anything yet.
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6th November 2018
Value for money on a new megane
iv had terrible luck in the past with insurance, but adirmal have been able to get me insured and on the road, relively pain free.
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