18th August 2018
Quality company
Admiral have the right amount of customer contact when your policy is due to renew. Enough to prompt you and remind you what service they offer but not constant reminders or contact to harass you into staying loyal
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14th August 2018
Great Customer Service
I have been insured with Admiral for 7 years now, and whenever I need to contact them regarding my policy, the advisers are always helpful and make any process easy and simple. I have always been happy with my policy, and they do reward my loyalty on...
Read moreI have been insured with Admiral for 7 years now, and whenever I need to contact them regarding my policy, the advisers are always helpful and make any process easy and simple. I have always been happy with my policy, and they do reward my loyalty on renewals!
12th August 2018
HORRIFIC
Admiral are the worst insurance company ever. I have only been with them a few months but have the worst experience ever!!!!!!!!! At the start of the year i was involved in a non fault car crash, in which my car was then taken by admiral. I was first...
Read more Admiral are the worst insurance company ever. I have only been with them a few months but have the worst experience ever!!!!!!!!! At the start of the year i was involved in a non fault car crash, in which my car was then taken by admiral. I was first told the car was a write off, a few days later I was given a phone call to say that my car was actually in a state to be repaired. in that I was sent an email notifying me that my car was in a local garage. Straight away i called them to get an estimated date in which my car would be fixed. To only be told by the garage that my car was not there. i called admiral several times to find out what was going on in which no one could give me a straight answer. A few days later, i was notified by them that the garage was too busy to fix my car and that they was sending my car to another garage ( which had nothing but bad reviews ) to fix my car. Due to the back and forth, i was not given a curtsey car and was then made to catch public transport. When my car finally arrived at the second garage at the end of April, i was then told the garage did not have any curtesy cars available, in which admiral hired a vehicle out from a rental company ( a kind deed ). I waited for months and months ( Back and Forth Calling ) for a date in which my car would be fixed but nor admiral or the garage was able to tell me. In this , I notified both that i would be going on a long term holiday in July ( 4 MONTHS AFTER MY CAR WAS TAKEN IN FOR REPAIR ) and that the car would need to be ready before then( bearing in mind the only damage to the car was to the left hand side ). I had raised two complaints in this process in which admiral give me £200 for the inconvenience ( even though i pay £160 insurance per month ).
SO, the day before I was going on holiday received a call from the garage to say my car was ready !!!!!!!! ( 4 months down the line ) !!!!!!!!!!! Even though a week before i had been calling them to remind them i was going away. At this point i was fuming, but told them I could collect the car as soon as I got back. It was only then the rental car company called me instructing they needed to pick up the car. in this, it was arranged 4 times with family members that they would come and collect the car in which they failed to collect the car on ALL OCCASIONS
THEN, to make it worse, as soon as I got back off holiday i received a call from the rental company saying they need to come and collect the car asap as my insurance company have stopped the payments (WITHOUT NOTIFYING ME OR ARRANGING FOR MY CAR TO BE DELIVERED). I then called the garage, to find out when they was able to deliver my car and was told they were to busy, so i would have to wait until next week. I then called admiral straight after this to ask them to reinstate the payments as i would be without a car, to only be told by staff and supervisors that they will not be doing this because I have had the car for too long(out of no fault of my own) and if i do not give the car back today the outstanding payments will have to be made by myself !!!!!!!!! That same day, the rental company collected the car leaving me with no car until mine is delivered.
Oh and i forgot to mention, after all this inconvenience i am still required to pay my full £550 excess.
IT HAS NOW BEEN 5 MONTHS SINCE SOMEONE CRASHED INTO ME AND I AM STILL WITHOUT A CAR, EVEN THOGUH I AM THE ONE WHO HAS BEEN DOING ALL THE CHASING UP. SAVE YOUR MONEY AND DO NOT GO WITH ADMIRAL. !!!!!!!!
11th August 2018
no issues
Hven't had any issues. However, I didn't like my insurance quote renewal automatically going up. I rang and they then reduced it by over £400. It makes me wonder what happens to more vulnerable customers who do not realise they can contest their ...
Read moreHven't had any issues. However, I didn't like my insurance quote renewal automatically going up. I rang and they then reduced it by over £400. It makes me wonder what happens to more vulnerable customers who do not realise they can contest their renewal quote
9th August 2018
Absolutely shocking
Admiral claims department are very incompetent, and fail to follow basic procedures (e.g. contact witnesses efficiently, or keep you updated) let alone treat cases fairly. As a young female driver who was involved in an accident, I have had a terrible...
Read moreAdmiral claims department are very incompetent, and fail to follow basic procedures (e.g. contact witnesses efficiently, or keep you updated) let alone treat cases fairly. As a young female driver who was involved in an accident, I have had a terrible experience with Admiral, after making 3 formal complaints and calling up multiple times. My accident was 8 months ago, and I am still in dispute about this case, and still making no progress as nobody takes any action. The case was originally put to be my fault, despite the damage on my car, my statement, and witnesses suggesting otherwise. They still refuse to provide anymore information or support, and are treating this case totally unprofessionally because I believe they are covering something up. Do not rely on Admiral for any help.
9th August 2018
Cheap and does the job.
The price was competitive, service good and making a claim was relatively straightforward. I'd use again.
7th August 2018
Very Good Customer Service
When I was hit by an uninsured driver the customer service was excellent, and I have renewed with them ever since.
3rd August 2018
Great value
As a new driver, they offer great value car insurance
29th July 2018
Overpriced and awful customer service
I had to complain multiple times as they decided to charge me an extra £400 in the middle of my policy as they decided they thought I would go over my mileage. This never happened and I am still 3000 miles below my allowance and my policy runs out in ...
Read moreI had to complain multiple times as they decided to charge me an extra £400 in the middle of my policy as they decided they thought I would go over my mileage. This never happened and I am still 3000 miles below my allowance and my policy runs out in 5 days! It was a nightmare trying to fight to get my money back and I had to jump through hoops.
22nd July 2018
Quick service
had a car crash recently, they were helpful and efficient: the car was moved within a few days and received my pay-out in less than a week
18th July 2018
Admiral
Good service year round until the renewal date then they quoted a ridiculous price which was over £300 more than the previous insurance despite having a no claims bonus and no previous incidents. Upon pointing out that this was too high, they only ...
Read moreGood service year round until the renewal date then they quoted a ridiculous price which was over £300 more than the previous insurance despite having a no claims bonus and no previous incidents. Upon pointing out that this was too high, they only reduced it by £120
18th July 2018
Great for car sharing!!
Admirals car sharing insurance has helped me to increase my driving confidence and experience while I save up to buy my own car. Its super affordable and straight forward.
18th July 2018
Amazing team
Hi, Amazing team had a couple of time insurance claim, most of their team is based in Canada, one of them had a Canadian accent actually. Quick and lovely people to talk to and helpful.
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