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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.6 (22434 reviews)

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4.60

Based on 22,434 reviews, last reviewed 29th May 2026

67% increase in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

4

Overall good Admiral have fair prices, I love the easiness of their app and website as they are easy to navigate. I however don’t like that it’s hard to find a pho... Read more Reviewed on: 29th May 2026

Latest lowest rating:

1

I rarely leave reviews, but after the experience I h... I rarely leave reviews, but after the experience I had with Admiral Insurance, I honestly feel people should know how badly my claim was handled befor... Read more Reviewed on: 28th May 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22434)

Overall good

Admiral have fair prices, I love the easiness of their app and website as they are easy to navigate. I however don’t like that it’s hard to find a phone number and have to use their online chatbot which doesn’t always help. Reviewed on: 29th May 2026

I rarely leave reviews, but after the experience I h...

I rarely leave reviews, but after the experience I had with Admiral Insurance, I honestly feel people should know how badly my claim was handled before deciding to insure with them. My theft claim went on for more than 7 months and the entire process was extremely stressful, confusing, and exhausting. Throughout those 7 months I received very poor communication and almost no proper updates unless I constantly chased them myself by phone or email. Every time I contacted Admiral, I was told they were “waiting for the file handler to review the case” or “waiting for another report.” Nobody could ever give me proper answers, proper timelines, or explain why things were taking so long. The claims team repeatedly told me they could not do anything and that I just had to wait for the file handler to contact me. Most of the time the file handler never replied to emails or got back to me when promised. Whenever they finally did contact me, I was repeatedly asked the same questions over and over again despite already giving statements and information multiple times. It honestly felt like my case was just being dragged on endlessly with no real progress. The police recovered my vehicle after around 2 months, and at that point I even asked whether I could simply take my vehicle back. Instead of helping, I was told that if I wanted my car back I would need to pay certain costs, but nobody clearly explained what those costs actually were or what options I had. I was then told I had to wait until the investigation finished before anything else could happen regarding the claim or vehicle settlement. So for months I was left without proper answers, without my vehicle, and without any real understanding of the condition of the car or what was happening with it. After more than 7 months of delays and poor communication, I submitted a formal complaint because I felt completely ignored. Only after I raised the formal complaint did a supervisor suddenly contact me and tell me I would receive a final decision by the end of the week. Shortly afterwards, my claim was rejected. The reason given was that the vehicle system showed two coded keys. However, the vehicle was purchased USED and I was only ever given one key when I bought it. Many used vehicles originally come with multiple keys from previous owners, so treating this as proof against me felt unfair and unreasonable. I also found Admiral’s conclusions contradictory and confusing. On one hand they stated there was “no theft-related damage” to the vehicle, but on the other hand they classified the car as a Category N write-off due to “damage sustained.” Despite asking questions, I was never properly told what damage existed, when it happened, or how the vehicle could supposedly have no theft damage while still being written off as damaged. What makes the situation even worse is that even after rejecting my claim, I am STILL waiting for Admiral to send me the terms and conditions or paperwork needed so I can arrange to get my own car back. So after more than 7 months of delays, poor communication, and stress, I am still left waiting without proper answers. This entire experience has been extremely frustrating and stressful. I expected fairness, transparency, proper communication, and support from my insurer during a difficult situation, but unfortunately that was not my experience with Admiral Insurance at all. Based on my personal experience, I would strongly recommend people carefully compare other insurance companies before choosing Admiral. Reviewed on: 28th May 2026

They don't give a sh*t about their customers

Avoid at all costs you will pay for a service you won't get - they don't give a sh*t about their customers. After another driver crashed and wrote off my car it took two years for my claim to be resolved. There was a serious lack of communication and care in their handling of my case. At one point they lost the information I provided and had to send it to them again - this alone delayed the process by months, I even had a scare letter from the 3rd party insurer. Any update was only provided after I rang them myself or through external sources such as their solicitors. I complained to Admiral numerous times but it made no difference. Having read other reviews I can see other people have had similar experiences. I have since left Admiral and switched to another company who has provided much cheaper insurance. Reviewed on: 17th May 2026

Very disappointed with the overall experience I had...

Very disappointed with the overall experience I had with Admiral regarding my motor claim. I was a long-term customer and also paid extra for legal cover, expecting professional support and proper representation. Instead, I experienced repeated delays, poor communication, lack of updates, and had to continuously chase for information myself. One of the most frustrating parts was that delays in progressing the claim and recovery process resulted in evidence becoming harder to obtain over time, while the claim continued being recorded as fault and impacting my insurance pricing. What concerned me most was being advised during a call to consider a 50/50 outcome despite consistently maintaining that I was not at fault and after providing supporting evidence. That did not feel like the level of support I expected from a company I had trusted for years. Admiral eventually upheld parts of my complaint themselves, acknowledging delays and communication failures, and restored my no claims bonus. However, after all the stress, time, increased insurance costs, and frustration caused throughout the process, the compensation offered felt very poor considering the amount paid over the years in premiums and additional cover. The claim is still ongoing through solicitors, but overall this experience has seriously damaged my confidence in the company and unfortunately I would not feel comfortable recommending Admiral to friends or family based on how this situation was handled. Reviewed on: 13th May 2026

Renewed my insurance with admiral and they were able...

Renewed my insurance with admiral and they were able to close match other prices for me Reviewed on: 26th April 2026

Admiral Multicar

My Dad has a Multicar policy with Admiral. He is 92 and he was getting very anxious about his renewal premium. I called Admiral on his behalf and the lady I spoke to applied the maximum retention discount (which meant that his renewal premium this year stayed roughly the same as the price he paid last year). I have given Admiral 5 stars on the basis that their premiums and customer service are both excellent. Reviewed on: 18th April 2026

Excellent customer service, very helpful and good va...

Excellent customer service, very helpful and good value for money Reviewed on: 17th April 2026

Car insurance renewal.

Was due to renew my car insurance I was searching online using comparison sites and did find some attractive quotes. I received a call from Admiral as I was already with them, informed them their online quotes on both their own and comparison sites were double almost double of what I paid them for the previous year. After I informed the customer representative of this they aimed to find me the best price possible. After several days they contacted me to inform me of a price that may be of interest to me as I have had many years of no claims, and they priced it alongside home content insurance. The price was still £150 more than what I paid to Admiral the previous year, but my instincts told me that they are a better company than those who've quoted me cheaper. Admiral feels like a brand you can trust, so I decided to renew for another year, plus it saved me the hassle of handing over my details in full all again to a new provider. I felt like I was well taken care of, and the process was a smooth one. Never felt pressured to take up their products, and no continuous call backs like other companies I shall not mention. Reviewed on: 17th April 2026

sorted out insurance on my EV , rep was very...

sorted out insurance on my EV , rep was very helpful Reviewed on: 17th April 2026

Been with Admiral for nearly 10 years!

I have been with Admiral since I got my first car. Every year they either match other renewal costs in the market if I can find lower ones, or genuinely come in lower. always competitive on price and good quality insurance from a reputable company! Reviewed on: 16th April 2026

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