Your Car Insurance Reviews (5352)
Missold telematics insurance
If I could rate them 0 stars I...
Read more If I could rate them 0 stars I would.
I took out a telematics policy and made sure I had business insurance and a significant number of business miles as I am a community nurse. I clarified this with the advisor on the phone before taking out the policy and they told me this was fine.
3 months down the line I am being penalised on their “telematics policy” for driving and parking away from home too much!
When I questioned this with them they tried to tell me that I was meant to this as they told me they would monitor my driving and that just because I took loads of business miles out that they couldn’t predict the future and know I was going to drive around a lot??!!
I don’t understand how they can let me take out and pay for loads of business miles on a telematics policy and then penalise me later for it, they should have told me this before I took out the policy!!
I have never had any trouble with other companies on a telematics policy and driving around for my job as a community nurse.
Poor customer service and missold me insurance!!!
Poorly organised
10 months after I switched from admiral they sent me a bill for £50. If that's how efficient they are with their own bills I'm glad I never had to put in a claim
excellent company
admiral is one of the best company for lnsurance for cars and houses a very good insurance company thank you
Never disappointed
When I first started driving, Admoral were my first car insurance. As a new driver, they offered the sort of vehicles tracking system for 3 months to improve my driving. I found this a very helpful and useful tool to assist me as a first time...
Read more When I first started driving, Admoral were my first car insurance. As a new driver, they offered the sort of vehicles tracking system for 3 months to improve my driving. I found this a very helpful and useful tool to assist me as a first time driver.
After the 3 months, Admiral offered a reduction on my insurance, which was great. I left for a year but came back to them as they offered me an even better deal than when I started driving.
Brilliant insurance provider
Brilliant company
The only company I know that gave money back through COVID-19 lockdown. As a Carer I really needed my car and they were always really helpful
Reliable, responsive and rewarding
Admiral were great with helping me through a claim process. Their website is easy to use and it is easy to get in contact with their employees. During lockdown they rewarded customers with money back showing that they care. Great service!
Better than my previous provider
The only provider I am aware of who gave money back during lockdown
Excellent service
Since taking out my policy with Admiral last year, they have been nothing short of fantastic in their customer service and helpfulness. Will not hesitate to recommend to my family and friends.
Car insurance
Very helpful and friendly customer service. 100% hassle free
Great customer service
Admiral refunded my windscreen excess because I was a key worker, which was greatly appreciated. They also refunded all their customers £25 during the lockdown because we didn’t use our vehicles as much. My renewal prices for home and car insurance we...
Read moreAdmiral refunded my windscreen excess because I was a key worker, which was greatly appreciated. They also refunded all their customers £25 during the lockdown because we didn’t use our vehicles as much. My renewal prices for home and car insurance were actually lower than my premiums from the year before, which is unheard of! So I will be staying with them rather than shopping around. This is how you build loyalty - and other companies should take note!
Great value for the money.
Never had an issue with Admiral. Insurance price is cheaper compared to others. Partnership for life.
Putting their customers first
By giving their car insurance customers a rebate on their car insurance premiums during the pandemic, Admiral have shown that they are putting their customers first.
Buy Admiral Car insurance, you'll regret it
...
Read more
I've bought Admiral car insurance for a year from July 2019. In August I've had 1 incident which was my fault, in which I did A single TINY scratch on the back of a car and absolutely nothing on my car. Took pictures of the "damage" and sent to them. Took MONTHS to sort this and AFTER they paid what they thought was fair, they informed me of their actions, no explanation. It's my insurance and they didn't even bother asking or explaining me anything??! And the most important part??? They paid £1000 for that!!! No explanation whatsoever!! In November, had another incident. I touched the back of another lady's car. It was dark but my headlights where pointing at the back of her car and we could see nothing was there apart from the car being very dirty and nothing was on my car, once again. Now, she contacts me the next day, claiming I had done damage to her car and sends me a video.
I was 100% sure that wasn't me and informed Admiral of this. Plus this Karen figure had no proof I did that, she didn't even had a picture of my car touching the back of hers.
This was in November 2019. Only this last June (7 months later) I found out they paid "Karen" £869 for a damage I didn't do. Plus, they had no proof I did that "damage". They just paid once again, without any explanations or notice.
I understand I actually touched these cars and unfortunately I was unlucky these 2 people wanted to go through the insurance to solve this. But the insurance is supposed to only pay reasonable amounts of money and by explaining to the policy holder (aka the one, like many others, who PAY theirs wages and keeps them in business!!) the reason why they are paying that kind of money AND before they actually pay.
The fact they paid £1000 for a single scratch was already SUPER ridiculous and outrageous but paying £869 for a damage I didn't do and the lady was obviously trying (and succeeded) to take advantage to get extra money for herself (I'm pretty sure she didn't fix that "damage"), it's beyond ridiculous and insulting for a paying customer.
I feel deceived and robbed by Admiral, they made ridiculous decisions that impact my life greatly but because I'm just a number, they didn't care. I made a complaint to the Financial Authority, if that doesn't work, I'll do my best to get them as I'm sure other people went through similar things. I honestly don't know how Admiral has such good reviews but they FAILED greatly when it comes to my situation. Shame on you, Admiral, I wish people would boycott you.
.jpg)
.jpg)