HSBC Breakdown Assistance Reviews

  Ratings based on 7 reviews       Last review 2 months ago    

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our HSBC breakdown cover reviews come in. You can read and write YOUR HSBC...

READ MORE

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our HSBC breakdown cover reviews come in. You can read and write YOUR HSBC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

Overall Rating

Good

1

2

3

4

5

HSBC Review Insight

What are people saying in their reviews?

Incentives

57% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

Your Breakdown Assistance Reviews

7 reviews

Review HSBC's Breakdown Assistance now

Very poor customer service

Awful no one takes responsibility, passed from pillar to post. Happy to take my money though.

Reviewed on 15th September 2021
Paul Mc's avatar
Paul Mc

absolute disgrace

My son has broken down today and called the breakdown assistance over 5 hours later he has still not received any assistance! this is shambolic service and an absolute disgrace! Shame on you HSBC and the agents you appointed (RAC) hang your heads in... Read more

My son has broken down today and called the breakdown assistance over 5 hours later he has still not received any assistance! this is shambolic service and an absolute disgrace! Shame on you HSBC and the agents you appointed (RAC) hang your heads in shame.

Reviewed on 14th September 2021
Chris Frier's avatar
Chris Frier

Poor service

Called for breakdown rescue since 12.15 today and eight hours later and I am still waiting. From light to dark and feeling really vulnerable. HSBC uses RAC and RAC sent texts every 30 mins but nothing happened except apologies. Waiting now more... Read more

Called for breakdown rescue since 12.15 today and eight hours later and I am still waiting. From light to dark and feeling really vulnerable. HSBC uses RAC and RAC sent texts every 30 mins but nothing happened except apologies. Waiting now more than eight hours and exceptional poor service

Reviewed on 26th September 2020
Kit Holland's avatar
Kit Holland

Be very careful with the HSBC Advance breakdown cover

The extras on the Advance account need to be treated with caution, particularly the breakdown cover. I broke down at 9.30pm in a dangerous spot and despite the initial person I spoke to saying I would get priority treatment - as my daughter was with... Read more

The extras on the Advance account need to be treated with caution, particularly the breakdown cover. I broke down at 9.30pm in a dangerous spot and despite the initial person I spoke to saying I would get priority treatment - as my daughter was with me who has mental health problems - they eventually sent a contractor out at 12.30. Over THREE hours later. When i called back I kept getting a different story. Not sure about being a fully-fledged RAC member, but the HSBC breakdown service has really gone to the dogs since they got involved. Disinterested, sleepy sounding call centre staff, just rubbish. Sounds like RAC is fobbing HSBC customers off with a really crappy package, and HSBC doesn't care as we all cough up every month for this so-called benefit.

Reviewed on 8th August 2019
Geoff Harris's avatar
Geoff Harris

INCLUDED IN YOUR MONTHLY FEE, ROADSIDE ASSISTANCE, MOBILE PHONE INSURANCE AND WORLDWIDE TRAVEL INSURANCE

A SIMPLE REGISTARTION PROCESS, THEN IF IN NEED, BE REWARDED.

Reviewed on 3rd January 2018
Nicholas Craig Bootle's avatar
Nicholas Craig Bootle

Life saver

Paid for through advance account this has been a life saver this year. Needed to call out and be recovered 4 times in 1 year. Such good cover that you can have 5 recoveries in a rolling year and excellent service.

Reviewed on 8th November 2017
Carole Turrell's avatar
Carole Turrell

Allianz assistance

Great service. Fast response and vehicle repaired fast. Back on the road in around 50 minutes

Reviewed on 6th October 2017
Kev's avatar
Kev