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RIAS: Car Insurance reviews

Name: Car Insurance
Rating: 2.53 (15 reviews)

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1.78

Based on 15 reviews, last reviewed 17th Jan 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

3 star

2 star

60%

Latest highest rating:

5

Two Years in as a customer They say you don't know an insure till you need to claim. Very true. Despite not needing to claim I can't fault the service. My renewal was for the fi... Read more Reviewed on: 1st December 2023

Latest lowest rating:

1

Absolutely appalling service from RIAS. Absolutely appalling service from RIAS. I cancelled my policy and was due a refund, yet weeks later I’m still chasing my own money. They claim the ref... Read more Reviewed on: 17th January 2026

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About this product

At Smart Money People we collect Rias car insurance reviews to give you insight into what you can expect as a Rias policyholder.

Rias is part of Ageas, providing both car and home insurance policies. Rias’ comprehensive car insurance policies include a courtesy car and uninsured driver promise as standard, as well as other benefits. With a range of optional add-ons, you can tailor your policy to your exact needs.

Before taking out a new policy, check customer reviews to be confident that the provider is reputable. Read our Rias car insurance reviews to find out what genuine customers have to say about their experiences. Find out how satisfied they were with the cost of their premiums, and how robust the cover they received was. Our reviews can help you decide whether Rias’ policies are right for you.

Have you had a car insurance policy with Rias? Share your experience with our Smart Money People community. Together, we can help people like you make better decisions. Tell us why you chose to insure with Rias, and whether the company lived up to your expectations. Did you have to make a claim, and if so, how well was it handled? Would you recommend Rias to your friends and family? Write an honest Rias car insurance review today.

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RIAS Car Insurance reviews (15)

Absolutely appalling service from RIAS.

Absolutely appalling service from RIAS. I cancelled my policy and was due a refund, yet weeks later I’m still chasing my own money. They claim the refund was “successfully paid” to a bank account that was closed months before, despite being told this repeatedly. Customer service is completely useless – the same scripted responses over and over again, no ownership, no urgency, and no one actually resolving the issue. I’ve provided bank statements clearly showing no payment was received, yet they simply closed the case and washed their hands of it. I’ve now had no option but to escalate this to the Financial Ombudsman, which says everything about how RIAS treats its customers. Stressful, time-consuming, and frankly incompetent handling of a very simple refund. If you value your time, money, or sanity, do not insure with RIAS. Once they have your money, good luck getting it back. — Mark Reviewed on: 17th January 2026

Horrific company.

Biggest bunch of con merchants I've ever known. Reviewed on: 23rd September 2025

Appalling service incompetent staff Worst insurance...

Appalling service incompetent staff Worst insurance company I’ve dealt with had to cancel policy before it even began Reviewed on: 10th November 2024

Avoid at all costs

My car was hit - I wasn't in it but the other driver left name and address. No fault?? When the other driver's insurance didn't pay up fast enough RIAS turned it into my fault and increased the premium. The e-mail they say they sent disappeared so they cancelled my policy and I knew nothing about it. The company theat "Goes the extra mile" couldnt care less about it's customers. Communication and customer service are appalling. Reviewed on: 4th September 2024

Two Years in as a customer

They say you don't know an insure till you need to claim. Very true. Despite not needing to claim I can't fault the service. My renewal was for the first time in my life cheaper than the market leading comparison sites so remained with them. Online account access good and does what it needs to - all being very basic though. Nothing visually to talk about. Just make your payments and don't crash and I suppose every insurer is the same. Can't fault them as stated above been with them two years and if the price is right will make it three. Reviewed on: 1st December 2023

It systems hopeless.

I have been unable to gain online access my insurance documents on 24th November 2023 despite previous assurances from RIAS (on the phone) that the IT problems have been resolved. I cannot get through on the phone today, having been cut off once already. What will happen if I have to make a claim I wonder!! Reviewed on: 24th November 2023

Just had my car insurance renewel notice

car insurance increased by 72% from last year which included a £20 policy set up fee.........outrageous. I found cheaper insurance in 3 minutes and have moved and never going back. Reviewed on: 29th August 2023

Clear insurance terms

I recommend RIAS as a car insurance for its quick, to-the-point and clear terms. Reviewed on: 29th August 2023

Terrible insurance company

I made a claim in 2022 for an unoccupied vehicle that rolled into my car. The claim still isn’t settled a whole year later. Overall a very poor company. Renewal comes and I say I don’t want to renew as their price is 3x what others would charge. Contacted them over the phone after waiting for what seemed forever. Man on the phone was very unhelpful. I was within the cooling off period before the renewal was to begin and they wanted to charge £30 for the 8 days I was insured when my new company would charge £50 for the whole month! And they wanted to smack a £20 renewal start up fee on too?? Which doesn’t make sense as I didn’t start the policy……..??? Reviewed on: 21st August 2023

Rip off

Rias took last payment from previous cover, then on the same day took the first months payment of current cover.. cancelled cover within 10 days of renewal and they then take £25 cancellation fee…. £25 for a 2 minute phone call. Shocking… glad I’m now with another company without these ridiculous charges Reviewed on: 6th September 2022

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