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ManyPets: Pet insurance reviews

View other ManyPets products
4.87
Based on 13,418 reviews, last reviewed 17th Feb 2026
67% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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Latest highest rating:

5

Excellent company, always quick and easy to claim Excellent company, always quick and easy to claim Reviewed on: 1st February 2026
Karen Murphy's avatar
Karen Murphy

Latest lowest rating:

1

Terrible company to deal with We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, sub... Read more Reviewed on: 17th February 2026
Stuart Langford's avatar
Stuart Langford
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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

Review ManyPets: Pet insurance now

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ManyPets Pet insurance reviews (13418)

Terrible company to deal with

1
We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, submitted a claim and it was rejected. Since then our dog has died, they ignore emails and have continued to take monthly payments by direct debit. This is a terrible company to deal with with no compassion. Please do not take out pet insurance with them for your pet. Reviewed on: 17th February 2026
Stuart Langford's avatar
Stuart Langford

Employee's working from home

1
This working from home is not working I spoke to a representative and they couldn't be bothered you could hear a television in the background it's about time they got back to a office then maybe they could be bothered to keep a customer that has been with them for four years now they have lost 2 policy through this made a complaint same answer we very sorry to loose you would not use this company again now having to go to financial ombudsman Reviewed on: 11th February 2026
Terry c's avatar
Terry c

Excellent company, always quick and easy to claim

5
Excellent company, always quick and easy to claim Reviewed on: 1st February 2026
Karen Murphy's avatar
Karen Murphy

Takes an absolute age for ManyPets to credit 'Moneyb...

1
Takes an absolute age for ManyPets to credit 'Moneyback', each year it becomes longer and longer. Depending on who you speak with, there is little continuity - different agents tell you different information. The increase year on year on the policy price is also unacceptable - young animals and have never made a claim, not satisfied all round from the service I have received. Have obviously since changed provider. Reviewed on: 22nd December 2025
KM's avatar
KM

Avoid ManyPets.

1
Avoid ManyPets. They denied my claim by classifying an over-the-counter preventive urinary diet as “treatment” to force a pre-existing condition exclusion — despite my vet confirming it was not treatment. Even worse, the same food is not recognised as prescription food when it comes to reimbursement. Inconsistent, unfair, and clearly designed to avoid paying claims. I’ve cancelled my policy and would not recommend this insurer to anyone. Reviewed on: 15th December 2025
Javier P's avatar
Javier P

Do Not Recommend

1
Very poor customer service, bot like responses to queries. Renewal prices extortionate. Reviewed on: 23rd October 2025
KM's avatar
KM

Part of pre-approved claim refused due to amount

1
I’ve been with them for the second year now. My first claim (under £200) was approved, but as soon as the costs increased, they found reasons to decline, even though it was clearly part of the same ongoing claim. My policy explicitly covers pre-existing conditions, yet they are refusing to pay on the grounds that my cat has never been “clear of pre-existing symptoms” – despite my vet confirming that my cat has not been treated for this. Their reasoning is based only on the fact that we purchased a food supplement from the vet, which is not a valid justification under the policy. This feels like a deliberate attempt to avoid paying legitimate claims. I feel scammed and will be escalating this matter to the Financial Ombudsman and other relevant channels. Reviewed on: 30th September 2025
Maja Baresic's avatar
Maja Baresic

Fantastic company

5
Fantastic company, very reasonable price, and have been so easy to deal with whenever we have needed to claim. Access to video vets has been exceptionally useful on several occasions too. Reviewed on: 5th September 2025
S C's avatar
S C

Great communication and efficiency

5
Dealt with my claim quickly and efficiently, keeping me informed throughout the process, easing the stress of having an inured dog who needed a scan. They dealt directly with the vet practice. Would definitely recommend. Reviewed on: 5th September 2025
E's avatar
E

Excellent service cooperate with our Vetinary practi...

5
Excellent service cooperate with our Vetinary practice and keep us informed. Our cat has an ongoing health condition and the practical solution has been Manypets who take away the worry and allow us to enjoy quality time with our pet. Reviewed on: 26th August 2025
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Buffythesage

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