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ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.75 (52 reviews)

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1.37

Based on 52 reviews, last reviewed 15th Dec 2024

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

12%

72%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

Claimed 6 weeks ago phoned twice for update and sti... Claimed 6 weeks ago phoned twice for update and still no update taking this further Reviewed on: 15th December 2024

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About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifetime policy or a Time Limited policy. ASDA Money policyholders can pay their premium monthly via direct debit without any additional costs.

If ASDA Money sounds like the right insurer for you, find out more by reading the reviews on Smart Money People. Our reviews can tell you what animals customers have insured with ASDA Money and which policy they opted for. Find out how comprehensive the policies are and how satisfied customers are with the customer service they have received. Learn from genuine experiences to understand the provider and its policies better by reading our ASDA Money pet insurance reviews.

Have you had a pet insurance policy with ASDA Money? Write a review on Smart Money People to help other pet owners just like you. Tell us which policy you opted for and whether you felt that your pet is well protected with ASDA Money. Have you had any experience with the customer service team or the claims process? Would you recommend the provider and policy to family and friends? Would you renew your policy? Share your honest experience with others by writing an ASDA Money pet insurance review.

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ASDA Money Pet Insurance reviews (52)

Claimed 6 weeks ago phoned twice for update and sti...

Claimed 6 weeks ago phoned twice for update and still no update taking this further Reviewed on: 15th December 2024

A very poor service

We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet insurance that an assessor would shortly be looking at our claim. It is now December 11th and we are still waiting for an assessor to look at our claim. In November I called to be told there is a back log and they had no idea when this would be looked at. Very poor service. We took out pet insurance for peace of mind. This month I will phone again in hope that we will be reimbursed. Would I recommend Asda pet insurance NO! I wish I had read the reviews before taking out insurance with them. I have never written a review before but feel the service is so poor I have to make others aware. Reviewed on: 11th December 2024

Still waiting for our claim to be accessed, the clai...

Still waiting for our claim to be accessed, the claim was made end of October 24 we are now December 24 and I’m still being told the claim is waiting to be accessed even though I’m informed they have all the information they need, constantly told there is a backlog. When reading the reviews this seems to be a pattern and no doubt the people working for customer services read from the same scripted nonsense. They can’t give you any timeline as it changes every time you have to call. I called after 4 weeks and was told it can take up to six, call after 6 weeks and I’m told it’s still waiting to be accessed. Terrible! They take your money no problem but when you need to claim you’re just fobbed off. Reviewed on: 10th December 2024

Avoid at any cost

Awful customer service and the continue to say information hasn’t been received even it has been sent 3 times and confirmed receipt after calling them to then cancel your claim and have to start again. people take out insurance for reassurance, I have spent a lot of my hard earned money on my pet who unfortunately had stood in glass and needed an op. I’m still waiting 3 months later to even get the ball rolling trying to claim any of what I spent back, wishful thinking. I pay £45 a month Amesbury would honey honestly recommend not opting for an insurance company based on price, it’s not worth your time or the hassle. Reviewed on: 13th November 2024

Absolutely shocking establishment!

Absolutely shocking establishment!! This lot haven’t got a clue and will keep giving excuses- once/ if my money ever gets refunded I will be taking my custom else where! AVOID Reviewed on: 28th October 2024

DO NOT TOUCH ASDA PET INSURANCE ITS ABYSMAL

2 years in a row they took too much money off me and eventually refunded me. My dog has an injection every month the claim goes in the same day at present I’m waiting for the last 3 claims. I’m tired ringing and emailing. My other dogs are with a good company and the difference is unbelievable. My advice don’t touch Asda with a barge pole it’s nothing but stress they are totally useless! Reviewed on: 10th October 2024

TOTALLY UNSCRUPULOUS

Policy said £500.00 benefit for death from ANY Cause. When our wee 13 year old Yorkie had to be put down due to paralysis of all limbs they declined to honour it it. Reviewed on: 9th October 2024

Such a long wait for claims to be processed.

Such a long wait for claims to be processed. I suppose you get what you pay for. Unfortunately can't change company now I have made a claim. Definitely won't be using them again and don't recommend them. Reviewed on: 27th June 2024

pathetic pet insurance

I have Asda pet insurance, my dog was I’ll in February and while the claim submission process by the vet was easy, nearly two months on there is no sign of being paid out, I phoned to see what was happening and they said there is a big backlog and the assessor has not even begun to look at my claim, utterly ridiculous, will be leaving the first chance I get Reviewed on: 25th April 2024

Disgusting price increases!

My cat has been insured through ASDA for over 10 years. She’s under the senior plan. They charge £85 excess. Then take 10% for something then another 10% for her being old. Yet I’m already paying the senior plan to cover her age, her insurance has now gone up by £57 per month to a total of £172 PER MONTH. I’ve only made two small claims in the time I’ve had her covered. Unfortunately, she now has health conditions & no other insurer will take her on. My other cat is covered by another company & her insurance has stayed at under £40 for the last 9 years. Reviewed on: 5th April 2024

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