Write a review

ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.68 (57 reviews)

View other ASDA Money products

1.32

Based on 57 reviews, last reviewed 20th Jan 2025

No new 5 star reviews

in the past 90 days

350% increase in 1 star reviews

in the past 90 days

11%

75%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

Asda Pet insurance have "delays" on claims. Asda Pet insurance have "delays" on claims. They cannot say when the claim will be processed. Seems like a complete lack of leadership to me. Sort ... Read more Reviewed on: 20th January 2025

Read all reviews Write a review

About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifetime policy or a Time Limited policy. ASDA Money policyholders can pay their premium monthly via direct debit without any additional costs.

If ASDA Money sounds like the right insurer for you, find out more by reading the reviews on Smart Money People. Our reviews can tell you what animals customers have insured with ASDA Money and which policy they opted for. Find out how comprehensive the policies are and how satisfied customers are with the customer service they have received. Learn from genuine experiences to understand the provider and its policies better by reading our ASDA Money pet insurance reviews.

Have you had a pet insurance policy with ASDA Money? Write a review on Smart Money People to help other pet owners just like you. Tell us which policy you opted for and whether you felt that your pet is well protected with ASDA Money. Have you had any experience with the customer service team or the claims process? Would you recommend the provider and policy to family and friends? Would you renew your policy? Share your honest experience with others by writing an ASDA Money pet insurance review.

Review ASDA Money: Pet Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

ASDA Money Pet Insurance reviews (57)

Asda Pet insurance have "delays" on claims.

Asda Pet insurance have "delays" on claims. They cannot say when the claim will be processed. Seems like a complete lack of leadership to me. Sort it out Asda Reviewed on: 20th January 2025

ASDA money pet insurance is a scam.

ASDA money pet insurance is a scam. 3 months on and they are still assessing a claim. I have given up. If I even get any payout from them I will be surprised. I am not renewimg and moving on. Forget it don't use ASDA money, you may as well light your money on fire. Reviewed on: 17th January 2025

Unacceptable delays in claims settlement

My cat had treatment 0n 15/16 October 2024 and a claim submitted on 1 November 2024. Here we are halfway through January 2025 and apparently my claim is "in the queue to be assessed". Despite sending several emails asking for an update I only ever received an automated reply saying they would respond in 3 - 5 working days (for that read NEVER!) I finally made contact via the online chat which is where I was given the "we are very busy at the moment and apologise for the delay" excuse by the unfortunate customer "service" person. I do not recommend this insurer and as soon as my claim is resolved I'll be cancelling both this and my dog's insurance policy with ASDA Money. I have also lodged a complaint about the delay and the very poor communication, although I doubt it will make any difference! Reviewed on: 17th January 2025

Shocking! Look elsewhere for pet insurance.

Shocking. Put a claim in for vets bills when our dog took in in October 2024. It's now January 2025, and the claim still hasn't been reviewed. Tough time over Christmas, as the vets bill was completely out of the blue. No feedback, no replies to any emails I've sent and fobbed off when you finally get to speak to someone. Shame I didn't read the reviews before signing up with them. Not sure if or when when we will ever get paid out. Reviewed on: 14th January 2025

sda pet insurance is a terrible service I have been...

Asda pet insurance is a terrible service I have been waiting to get paid out from October and still waiting I would highly recommend you all shouldn't go eith this pet insurance Reviewed on: 3rd January 2025

Claimed 6 weeks ago phoned twice for update and sti...

Claimed 6 weeks ago phoned twice for update and still no update taking this further Reviewed on: 15th December 2024

A very poor service

We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet insurance that an assessor would shortly be looking at our claim. It is now December 11th and we are still waiting for an assessor to look at our claim. In November I called to be told there is a back log and they had no idea when this would be looked at. Very poor service. We took out pet insurance for peace of mind. This month I will phone again in hope that we will be reimbursed. Would I recommend Asda pet insurance NO! I wish I had read the reviews before taking out insurance with them. I have never written a review before but feel the service is so poor I have to make others aware. Reviewed on: 11th December 2024

Still waiting for our claim to be accessed, the clai...

Still waiting for our claim to be accessed, the claim was made end of October 24 we are now December 24 and I’m still being told the claim is waiting to be accessed even though I’m informed they have all the information they need, constantly told there is a backlog. When reading the reviews this seems to be a pattern and no doubt the people working for customer services read from the same scripted nonsense. They can’t give you any timeline as it changes every time you have to call. I called after 4 weeks and was told it can take up to six, call after 6 weeks and I’m told it’s still waiting to be accessed. Terrible! They take your money no problem but when you need to claim you’re just fobbed off. Reviewed on: 10th December 2024

Avoid at any cost

Awful customer service and the continue to say information hasn’t been received even it has been sent 3 times and confirmed receipt after calling them to then cancel your claim and have to start again. people take out insurance for reassurance, I have spent a lot of my hard earned money on my pet who unfortunately had stood in glass and needed an op. I’m still waiting 3 months later to even get the ball rolling trying to claim any of what I spent back, wishful thinking. I pay £45 a month Amesbury would honey honestly recommend not opting for an insurance company based on price, it’s not worth your time or the hassle. Reviewed on: 13th November 2024

Absolutely shocking establishment!

Absolutely shocking establishment!! This lot haven’t got a clue and will keep giving excuses- once/ if my money ever gets refunded I will be taking my custom else where! AVOID Reviewed on: 28th October 2024

Do you have a different ASDA Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Pet Insurance
from MORE THAN 2.42 from 111 reviews
Pet Insurance
from E&L 3.13 from 5 reviews
Pet Insurance
from Pet Protect 3.47 from 31 reviews

There's still more to see!

ASDA Money has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub