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ASDA Money: Pet insurance reviews

Name: Pet insurance
Rating: 1.67 (64 reviews)

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1.41

Based on 64 reviews, last reviewed 6th Aug 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

76%

Latest highest rating:

5

Excellent pet insurance My cat fell off the building last month and I have made the claim with Asda pet insurance. As this is my first time making the claim, my experience ... Read more Reviewed on: 6th August 2025

Latest lowest rating:

1

What a complete rip off company and waste of space What a complete rip off company and waste of space Asda animal insurance is. I took out insurance in August 24, filled in my form and clearly stated m... Read more Reviewed on: 13th June 2025

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About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

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ASDA Money Pet insurance reviews (64)

Excellent pet insurance

My cat fell off the building last month and I have made the claim with Asda pet insurance. As this is my first time making the claim, my experience has been great. It’s easy to fill in online form and easy to speak to someone over the phone to help me fill them in. So far my experience has been excellent. The staffs are very helpful. Reviewed on: 6th August 2025

What a complete rip off company and waste of space

What a complete rip off company and waste of space Asda animal insurance is. I took out insurance in August 24, filled in my form and clearly stated my dog is a jack russsell terrier. I made a claim in November 2024 when my dog started expressing symptoms of Arthritus and i was paying over £100 per month for treatment. They came back with a refusal as said it was a pre existing condition that was noted in June 2024 before i took my insurance out. Arthritus was never mentioned in June 2024 and my vet even confirmed it was never mentioned until November 2024 in a letter. They then put my premium up as said i declared my dog as a medium cross breed and not a jack russell terrior! I told them i would never write that my dog is a medium crossbreed when asked his breed so this was changed on my form with out my permisiion. It means i now get ripped off by a premium by asda each month because they changed my form and because they said my dogs illness is a pre existing condition despite the vets letter im paying for a service that will not help when i need it. I went to the finantial ombudsman to help but he was a complete jobsworth too, both companys are not fit for purpose and i will now be cancelling my insurance this evening. Dont waste your time or money using Asda. Reviewed on: 13th June 2025

Would NOT recommend Asda Pet Insurance

Was sold what I thought was comprehensive cover for an aging dog. Premium increased significantly in a year just made a claim and only received a small amount because of ‘T&C’’ when have impression are covered for more. Is difficult to predict everything, and make decisions on complex policy terms. Should not be this complicated- feels like been taken for a ride when am an honest person who just wants the best for there pet. Will be looking else where. Reviewed on: 12th May 2025

I so wish I had read the reviews before my experience.

I so wish I had read the reviews before my experience. My dog has been diagnosed with arthritis which is a long term illness, they have said that it is a pre existing condition because I gave her Yumove. Honestly, biggest scammers I've ever come across. Reviewed on: 7th May 2025

Stay well away from Asda Pet Insurance.

Stay well away from Asda Pet Insurance. Our dog unfortunately was ill back in November 2024, it is now March 2025 and we are still waiting for our claim to be sorted. The service provided is terrible, whenever you call them about the claim they just give you the basic answers "it being assed sir" nothing else. I find it an absolute disgrace that it should that a quarter of a year for them to process a claim, even more so when I am being charged so much money per month for the policy, mainly due to our dogs age and a previous cliam. As I said STAY WELL AWAY! Reviewed on: 17th March 2025

DO NOT USE ASDA PET INSURANCE

DO NOT USE ASDA PET INSURANCE I submitted a claim early November for vet treatment for my dog. It has still not been reviewed. Every time I call for an update I am told they are short-staffed. I have raised a formal complaint but still no resolution. Avoid at all costs. Reviewed on: 22nd January 2025

DO NOT USE this useless company NOT interested I hav...

DO NOT USE this useless company NOT interested I have never claimed off them until my pedigree Cat had to be put to sleep in November 24 he had had numerous tests n scans trying to find out what was wrong as he wasn’t old the results were shocking nothing could be done.You just think thank god I’ve got insurance the bill was just over £4.000 which we’ve paid ourselves it’s nearly 8 weeks it’s like trying to get blood out of a stone when you’ve lost a family pet you really don’t need all the upset and ringing for updates is a waste of time all they say is we have a back log and they’re not interested.Ive logged a complaint so let’s see what happens next. Reviewed on: 21st January 2025

Asda Pet insurance have "delays" on claims.

Asda Pet insurance have "delays" on claims. They cannot say when the claim will be processed. Seems like a complete lack of leadership to me. Sort it out Asda Reviewed on: 20th January 2025

ASDA money pet insurance is a scam.

ASDA money pet insurance is a scam. 3 months on and they are still assessing a claim. I have given up. If I even get any payout from them I will be surprised. I am not renewimg and moving on. Forget it don't use ASDA money, you may as well light your money on fire. Reviewed on: 17th January 2025

Unacceptable delays in claims settlement

My cat had treatment 0n 15/16 October 2024 and a claim submitted on 1 November 2024. Here we are halfway through January 2025 and apparently my claim is "in the queue to be assessed". Despite sending several emails asking for an update I only ever received an automated reply saying they would respond in 3 - 5 working days (for that read NEVER!) I finally made contact via the online chat which is where I was given the "we are very busy at the moment and apologise for the delay" excuse by the unfortunate customer "service" person. I do not recommend this insurer and as soon as my claim is resolved I'll be cancelling both this and my dog's insurance policy with ASDA Money. I have also lodged a complaint about the delay and the very poor communication, although I doubt it will make any difference! Reviewed on: 17th January 2025

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