We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet... We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet insurance that an assessor would shortly be looking at our claim. It is now December 11th and we are still waiting for an assessor to look at our claim. In November I called to be told there is a back log and they had no idea when this would be looked at. Very poor service. We took out pet insurance for peace of mind. This month I will phone again in hope that we will be reimbursed. Would I recommend Asda pet insurance NO! I wish I had read the reviews before taking out insurance with them. I have never written a review before but feel the service is so poor I have to make others aware. Read more Read less

Still waiting for our claim to be accessed, the claim was made end of October 24 we are now December 24 and I’m still being... Still waiting for our claim to be accessed, the claim was made end of October 24 we are now December 24 and I’m still being told the claim is waiting to be accessed even though I’m informed they have all the information they need, constantly told there is a backlog. When reading the reviews this seems to be a pattern and no doubt the people working for customer services read from the same scripted nonsense. They can’t give you any timeline as it changes every time you have to call. I called after 4 weeks and was told it can take up to six, call after 6 weeks and I’m told it’s still waiting to be accessed. Terrible! They take your money no problem but when you need to claim you’re just fobbed off. Read more Read less

I’ve had my Asda Money card for well over a year and I’m delighted with it. I use it as my every day card and,... I’ve had my Asda Money card for well over a year and I’m delighted with it. I use it as my every day card and, aside from finding their processing of transactions to the account a bit slow (although it has improved this year), I’d consider it one of the least problematic cards I’ve ever had, and I’ve had them all! It would be nice to be able to apply for a credit limit increase, rather than having to wait for an auto one, but the pros of this card far outweigh the minor cons. Not everyone’s experience is bad! Read more Read less

I have now contacted both the Financial Conduct Authority and Financial Ombudsman as I have been overcharged interest (nearly double what it should be). When... I have now contacted both the Financial Conduct Authority and Financial Ombudsman as I have been overcharged interest (nearly double what it should be). When speaking to customer service apparently they can't give me any details as they are not Financial advisors. I would advise anyone having issues with this company to contact the FCA as I have done. Read more Read less

Avoid like the plague aweful waits on phone appalling online chat . Pigeon English speaking agents !! Dirty scammers Avoid like the plague !!!

Awful customer service and the continue to say information hasn’t been received even it has been sent 3 times and confirmed receipt after calling them... Awful customer service and the continue to say information hasn’t been received even it has been sent 3 times and confirmed receipt after calling them to then cancel your claim and have to start again. people take out insurance for reassurance, I have spent a lot of my hard earned money on my pet who unfortunately had stood in glass and needed an op. I’m still waiting 3 months later to even get the ball rolling trying to claim any of what I spent back, wishful thinking. I pay £45 a month Amesbury would honey honestly recommend not opting for an insurance company based on price, it’s not worth your time or the hassle. Read more Read less

I gave had my card a week and use this 3 times than they have blocked it.No advisors can help spoke with a floor manager... I gave had my card a week and use this 3 times than they have blocked it.No advisors can help spoke with a floor manager he couldn't help ,I raised a complaint and spoke with a complaints manager who said he couldn't help I had to wait for the specialist team to contact me. Read more Read less

Absolutely shocking establishment!! This lot haven’t got a clue and will keep giving excuses- once/ if my money ever gets refunded I will be taking... Absolutely shocking establishment!! This lot haven’t got a clue and will keep giving excuses- once/ if my money ever gets refunded I will be taking my custom else where! AVOID Read more Read less

2 years in a row they took too much money off me and eventually refunded me. My dog has an injection every month the claim... 2 years in a row they took too much money off me and eventually refunded me. My dog has an injection every month the claim goes in the same day at present I’m waiting for the last 3 claims. I’m tired ringing and emailing. My other dogs are with a good company and the difference is unbelievable. My advice don’t touch Asda with a barge pole it’s nothing but stress they are totally useless! Read more Read less