Asda Pet insurance have "delays" on claims. They cannot say when the claim will be processed. Seems like a complete lack of leadership to me. Sort it out Asda

ASDA money pet insurance is a scam. 3 months on and they are still assessing a claim. I have given up. If I even get... ASDA money pet insurance is a scam. 3 months on and they are still assessing a claim. I have given up. If I even get any payout from them I will be surprised. I am not renewimg and moving on. Forget it don't use ASDA money, you may as well light your money on fire. Read more Read less

My cat had treatment 0n 15/16 October 2024 and a claim submitted on 1 November 2024. Here we are halfway through January 2025 and apparently... My cat had treatment 0n 15/16 October 2024 and a claim submitted on 1 November 2024. Here we are halfway through January 2025 and apparently my claim is "in the queue to be assessed". Despite sending several emails asking for an update I only ever received an automated reply saying they would respond in 3 - 5 working days (for that read NEVER!) I finally made contact via the online chat which is where I was given the "we are very busy at the moment and apologise for the delay" excuse by the unfortunate customer "service" person. I do not recommend this insurer and as soon as my claim is resolved I'll be cancelling both this and my dog's insurance policy with ASDA Money. I have also lodged a complaint about the delay and the very poor communication, although I doubt it will make any difference! Read more Read less

Shocking. Put a claim in for vets bills when our dog took in in October 2024. It's now January 2025, and the claim still hasn't... Shocking. Put a claim in for vets bills when our dog took in in October 2024. It's now January 2025, and the claim still hasn't been reviewed. Tough time over Christmas, as the vets bill was completely out of the blue. No feedback, no replies to any emails I've sent and fobbed off when you finally get to speak to someone. Shame I didn't read the reviews before signing up with them. Not sure if or when when we will ever get paid out. Read more Read less

Asda pet insurance is a terrible service I have been waiting to get paid out from October and still waiting I would highly recommend you... Asda pet insurance is a terrible service I have been waiting to get paid out from October and still waiting I would highly recommend you all shouldn't go eith this pet insurance Read more Read less

AVOID AVOID AVOID - Absolute scammers, do not use.

I took out this credit card last year and had 2,800 credit limit. That suited me as I have a decent credit rating. I pay... I took out this credit card last year and had 2,800 credit limit. That suited me as I have a decent credit rating. I pay a great sum off every month,but still they harass you to pay more! No ability to get on app. Just doesn’t load. The login process sometimes shuts down and having read my terms of credit agreement I believe they are charging me too much interest. So I’m off to ombudsman. Never missed a payment and always pay early. This behaviour is losing you customers! Read more Read less

Claimed 6 weeks ago phoned twice for update and still no update taking this further

We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet... We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet insurance that an assessor would shortly be looking at our claim. It is now December 11th and we are still waiting for an assessor to look at our claim. In November I called to be told there is a back log and they had no idea when this would be looked at. Very poor service. We took out pet insurance for peace of mind. This month I will phone again in hope that we will be reimbursed. Would I recommend Asda pet insurance NO! I wish I had read the reviews before taking out insurance with them. I have never written a review before but feel the service is so poor I have to make others aware. Read more Read less