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ASDA Money: Credit Card reviews

Name: Credit Card
Rating: 3.23 (77 reviews)

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3.23

Based on 77 reviews, last reviewed 2nd Apr 2024

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

10%

36%

Latest highest rating:

5

It's the best ever, they make it so easier to... It's the best ever, they make it so easier to access Reviewed on: 18th March 2024

Latest lowest rating:

1

Card Blocked. Customer Service Not Available I've had my ASDA Money Credit Card for a few weeks and used it about 8 times without any problems. Last Friday the card was "DECLINED" when I attempte... Read more Reviewed on: 2nd April 2024

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About the Credit Card

ASDA Money Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do ASDA Money customers like? Find out more about the ASDA Money Credit Card by reading our trusted Smart Money People reviews. You can also write your own ASDA Money Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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ASDA Money Credit Card reviews (77)

Card Blocked. Customer Service Not Available

I've had my ASDA Money Credit Card for a few weeks and used it about 8 times without any problems. Last Friday the card was "DECLINED" when I attempted to pay in an ASDA store. Ive have attempted to phone ASDA Customer Services (0808 175 4600) several times. You are automatically taken through security (choose from a menu, enter card number, date of birth, 3-digit security number). Then you are told that you are being transferred to a Customer Services' Person, and the phone gets cut off. It happens every time. I then resorted to the CHAT line using the ASDA mobile app. I was told not to leave the page and an advisor would be chatting with me soon. 28 minutes later an advisor did look into my problem. My account was being reviewed by a specialist team. The advisor suggested that I wait 48 hours and then try using the card again. If not successful then get back in contact and we can escalate to our specialist team. This is not the way to run a Credit Card service, and the Customer Service is atrocious. Reviewed on: 2nd April 2024

Very poor

Very poor Customer Service team, blocks the card for no reason Reviewed on: 25th March 2024

It's the best ever, they make it so easier to...

It's the best ever, they make it so easier to access Reviewed on: 18th March 2024

Easy to apply easy App thst lets you see everything...

Easy to apply easy App thst lets you see everything aldo able yo see spends Reviewed on: 5th March 2024

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