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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent 4.85/5

Zempler Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,582 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 22582 company reviews Last reviewed within 7 days

prompt response when raise a complaint

Business account 23rd February 2026

prompt response when raise a complaint

{"display":"mmm","full_name":"mmm","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
mmm
Rated Excellent 5/5
Read more product reviews

very user friendly app.

Business account 23rd February 2026

very user friendly app. no unnecessary charges.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Easy and reliable customer communication is excellent

    Easy and reliable customer communication is excellent

    {"display":"Kelly N","full_name":"Kelly N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Kelly N 23rd February 2026
  • 5/5

    Great bank, easy to use and very reactive if there i...

    Great bank, easy to use and very reactive if there is an issue

    {"display":"Charlotte","full_name":"Charlotte","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Charlotte 23rd February 2026
  • 5/5

    A great overall banking experience.

    A great overall banking experience.

    {"display":"V S","full_name":"V S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    V S 23rd February 2026
  • 5/5

    Great Banking

    Great bank to use for business and worth to use this bank account and safety wise also great

    {"display":"Milroy F","full_name":"Milroy F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Milroy F 23rd February 2026
  • 5/5

    Simple, easy to use and very competitively priced

    Simple, easy to use and very competitively priced

  • 5/5

    Quick response to phone queries.

    Quick response to phone queries. Managed a concern I had re a subscription extremely efficiently.

    {"display":" Semele D","full_name":" Semele D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Semele D 23rd February 2026
  • 5/5

    a very good bank and a very fast application I recom...

    a very good bank and a very fast application I recommend the score 10

    {"display":"Daniel R","full_name":"Daniel R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Daniel R 22nd February 2026
  • 4/5

    Simple, efficient business banking

    Review title: Simple, efficient business banking with clear featuresReview text:I’ve had a positive experience using Zempler Bank for my business account. The account setup process... Review title: Simple, efficient business banking with clear featuresReview text:I’ve had a positive experience using Zempler Bank for my business account. The account setup process was straightforward and completed quickly, with clear instructions throughout. The online interface and mobile app are easy to navigate, making it simple to track transactions, manage payments, and monitor cash flow in real time.One of the main advantages is the transparency around fees, which helps with financial planning. The account works well for day-to-day business transactions, including receiving payments and making transfers. Notifications are prompt, and overall reliability has been good.Customer support has been responsive when needed, although most functions are intuitive enough that assistance is rarely required. The platform is especially useful for small businesses or independent professionals who want a modern, digital-first banking solution.Overall, I would recommend Zempler Bank to business owners looking for a convenient and efficient account with good usability and clear financial management tools. Read more Read less

    {"display":"Ruby Bhatty","full_name":"Ruby Bhatty","avatar":{"url":"\/assets\/uploads\/avatars\/users\/509416.png"}}'s avatar
    Business account
    Ruby Bhatty 22nd February 2026
  • 5/5

    All ways as a great back up and easy to use .

    All ways as a great back up and easy to use .

    {"display":"Thelma B","full_name":"Thelma B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Credit Card
    Thelma B 21st February 2026

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