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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.86/5

Zempler Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 24,047 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 24047 company reviews • Last reviewed within 7 days

Even with my mental health and other problems with m...

Current accounts • 28th April 2026

Even with my mental health and other problems with my health and understanding though to loss of family and friends when I’ve had problems the... Even with my mental health and other problems with my health and understanding though to loss of family and friends when I’ve had problems the bank have been more than helpful Read more Read less

{"display":"Shaun j","full_name":"Shaun j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent and very accurate customer service always...

Current accounts • 28th April 2026

Excellent and very accurate customer service always rendered.

{"display":"Festus O","full_name":"Festus O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Reliable and easy

    Im using this card for over 8 years and i find it reliable and easy to use.

    {"display":"Krisz","full_name":"Krisz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Krisz 26th April 2026
  • 5/5

    They are very helpful if you hav any issues

    They are very helpful if you hav any issues

    {"display":"Debra H","full_name":"Debra H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Debra H 26th April 2026
  • 1/5

    Our account has been playing up for the past few days.

    Our account has been playing up for the past few days. The inconvenience it has caused is terrible. We cannot pay our suppliers, wages payout... Our account has been playing up for the past few days. The inconvenience it has caused is terrible. We cannot pay our suppliers, wages payout cannot be done. I literally cannot transfer to any of my contacts inside the bank. I can add a pic of a snapshot of the payment not going through. Every single time a payment doesn't go through I receive a message/email from zempler to call their customer service which is just horrendous. Fix the issue as soon as a possible or I will have to open the account with someone else. Read more Read less

    {"display":"Bahar ceyhan","full_name":"Bahar ceyhan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very easy to use, customer care very good, I’ve neve...

    Very easy to use, customer care very good, I’ve never had a problem

    {"display":"Alan A","full_name":"Alan A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Alan A 24th April 2026
  • 5/5

    Good, easy to use and helpful.

    Good, easy to use and helpful. No problems and easy to navigate when need help.

    {"display":"Samantha K","full_name":"Samantha K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Samantha K 23rd April 2026
  • 5/5

    Zempler bank. My number one.

    Zempler bank is very down to earth and uncomplicated.Perfect for elderly people like myself. I recommend Zempler to my family and friends.

    {"display":"Dave Peckham","full_name":"Dave Peckham","avatar":{"url":"\/assets\/uploads\/avatars\/users\/331578.png"}}'s avatar
    Credit card
    Dave Peckham 22nd April 2026
  • 5/5

    I’ve had a really positive experience with this bank.

    I’ve had a really positive experience with this bank. The staff are always helpful and professional, and I’ve found their customer service to be quick... I’ve had a really positive experience with this bank. The staff are always helpful and professional, and I’ve found their customer service to be quick and easy to reach whenever I’ve had questions. The mobile banking app is very user-friendly and makes managing my account simple. Overall, I feel confident banking here and would recommend them to others. Read more Read less

    {"display":"All","full_name":"All","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    All 22nd April 2026
  • 5/5

    I have this account for sometimes use to be cash plu...

    I have this account for sometimes use to be cash plus but it changed to Zampler their app is making things so easier like transferring... I have this account for sometimes use to be cash plus but it changed to Zampler their app is making things so easier like transferring or moving money their name Zampler is not to fancy but still cooperative . Read more Read less

    {"display":"Maryam K","full_name":"Maryam K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    5 Star service and company

    Just amazing from the start and still going, professional, polite and easy to deal with

    {"display":"Alpacino","full_name":"Alpacino","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Alpacino 21st April 2026

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