Ridiculously slow and bad service. Holds the money for no reason and do not allow them to be transferred. Even with a pro-plan, the customer... Ridiculously slow and bad service. Holds the money for no reason and do not allow them to be transferred. Even with a pro-plan, the customer rep (Rimas Ayddim) is EXTREMELY slow to respond and offers no help. In the time taken to get a response from them, I have been able to write a 1-star review across all platforms and still doest not hear from them. Read more Read less

I'm paying for the Tide plus service, which is supposed to give telephone based support. What actually happens is that you ring and someone takes... I'm paying for the Tide plus service, which is supposed to give telephone based support. What actually happens is that you ring and someone takes a message that gets answered by email on the app at some point in the future. They can never deal with the queery on the phone. very poor service. Read more Read less

I don’t recommend wasting your time on this—the worst support service I’ve ever encountered. In one week of active correspondence and 10 long emails, I... I don’t recommend wasting your time on this—the worst support service I’ve ever encountered. In one week of active correspondence and 10 long emails, I couldn’t get Patrick W* from the onboarding team to tell me what documents were needed to complete the process. I’m serious, this would be funny if it weren’t so sad. Imagine a support team that responds without reading your previous messages, ignoring direct answers to your direct questions. It feels like you’re being trolled or talking to a wall. I’ve collected a series of memes to capture this experience, like: “We must understand that you are conducting a commercial activity, so please provide us with a certificate of sale of the apartment.” (But I didn’t sell the apartment! I clearly stated this in previous correspondence and have already provided all the necessary explanations and documents for my business activity, my business is not related to the sale of apartments and I have already provided documents and given detailed explanations about the origin of funds for my SaaS startup.) My direct and repeated requests to switch to another “specialist” were ignored. Think carefully and read reviews (especially bad ones, as they are usually honest) before trusting someone with your hard-earned money. Listen to your intuition. Otherwise, at best, you will waste a week of nerves and give your documents into the hands of unknown people, which do not inspire confidence at all. Read more Read less

Tried accessing my bank app to try and get my pin reminder and yet again the bank messes up and kicks me out of the... Tried accessing my bank app to try and get my pin reminder and yet again the bank messes up and kicks me out of the app and have to re-register yet again. Requested 3 calls backs already today and funnily enough nobody will call back. No matter what you try, they will do things in their own time regardless of them being at fault for this. Genuinely, avoid this bank as communication is so poor from this company and the willingness to actively help is non-existent. Even now, 2 hours on and still nothing resolved by them to actually fix things... Read more Read less

Unreliable Service from Tide Business Bank I strongly advise against relying on Tide Business Bank: Our business account was inexplicably put on hold at a... Unreliable Service from Tide Business Bank I strongly advise against relying on Tide Business Bank: Our business account was inexplicably put on hold at a critical time when we needed to pay salaries and receive payments. Despite our urgent attempts to contact their support team through calls and messages over three days, we received no response. The stress and frustration of not being able to fulfill financial obligations were overwhelming. Eventually, we discovered that the account hold was due to a routine check to confirm the nature of our business and the legitimacy of our payments – information we had already provided during account setup. This lapse in their internal processes caused significant disruption and could have been easily avoided. Their poor handling and lack of communication put our business at serious risk. I do not recommend Tide Business Bank for small businesses. The inability to access funds for several days can severely impact your operations and damage your business reputation. Read more Read less

Communication needs improvement.

At the moment no problem, not expensive for fees

Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at... Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at an additional cost). Stay away from Tide unless you want to lose all your money. Read more Read less

THIS IS THE SECOND TIME TIDE HAS CLOSED MY ACCOUNT FOR ABSOLUTLY NOTHING, I HAVE SUPPLIERS THAT NEED PAYING AND ALSO STAFF WAGES. THIS IS... THIS IS THE SECOND TIME TIDE HAS CLOSED MY ACCOUNT FOR ABSOLUTLY NOTHING, I HAVE SUPPLIERS THAT NEED PAYING AND ALSO STAFF WAGES. THIS IS CRITICAL WHEN BUISNESS BANKING, this company does not understand that they are no help in the chats and even less help oink email or phone. one day internet banking will be sufficient however at this point in time I regret my decision to use tide all together, my advice for people that are going to give tide a go, just don't do your research more than i did and don't take the risk of ''its only a few bad reviews'' if this happens to you you'll also have 6 staff members asking why they haven't been payed for the month and all walk out of work for something tide has done, time will tell but this has destroyed my business. bank has now been closed for over 6 days. no incoming or outgoing money can be got from the account. Read more Read less