They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they... They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they are blocking the whole account because they have to check one transaction. Today it's a payday for my employees and I need to pay some other companies and I can't because they froze all the account rather that freeze only part of the money that then needs to check. Ithe customer support it does NOT offer any support and they don't care. As a business owner it's crucial for me to pay my employees and keep the business running instead they don't care. Terrible experience and as soon as they unfreeze the account I will move the money out instantly! Terrible terrible experience! I had to pay one employee from my own personal account because they were relying on the salary they were going to get. Its suspicious the fact that all of this to all of us is happening all at the same time. Seems like they are holding the money for some other reasons Read more Read less

Lost job contact because Money held for not reason, no customer service help, informed CMS The service has been terrible, my money was held, even... Lost job contact because Money held for not reason, no customer service help, informed CMS The service has been terrible, my money was held, even when evidence was shown why monies were paid and I was forced to cancel a work contract because of that. Not only was the client payment held from me, but my other balance from previous works. When i requested the money sent back to the client it was not done either and my account was olocked. So I then had to refund the customer from my personal money. I have lost important income, and a good working reputation. I will be using this experience to place reviews online to warn off future customers from having this hassle. Do not recommend. Communication was dismal and no customer services. Although the payment was a deposit for materials, which would then be paid out to verious suppiers, Tide informed child maintenance that i had been paid money and now have to show evidence to that company also that i do not make more money than stated before. This ordeal went on for weeks, I finally had to "cheat the system" by opening up yet another chat with customer service and told them 1 could not view my pin, which unlocked my account and withdrew all money and have now closed the account Read more Read less

Has lots of great products specifically designed for businesses

Good, simple. Always feel like they have my back

Few issues setting up my business account, however it was an error my side which then became apparent. Free banking, £0.20 a transaction, good interest rate, whats not to like?

Great customer service - every time I have called, I have been able to speak with an advisor instantly, no waiting, no holding and every... Great customer service - every time I have called, I have been able to speak with an advisor instantly, no waiting, no holding and every time they have resolved any issues straight away. Also, great value for small businesses. Read more Read less

Great service at your fingertips with everything you need for a small business. Many accountancy plug ins as well to keep your business on the... Great service at your fingertips with everything you need for a small business. Many accountancy plug ins as well to keep your business on the move. Helpful and quick responses by the customer services as well. Read more Read less

It's payday for our employees and we can't access our bank. Tide froze it with no notice 'for safety and security'. Won't release access under... It's payday for our employees and we can't access our bank. Tide froze it with no notice 'for safety and security'. Won't release access under any circumstance. Hiding behind usual 'could be a scam!' crap - impossible to make progress with them. 3 days and counting and now the business can't operate and the staff can't make rent. Cheers for that Read more Read less

Whenever there were issues, support did not make me feel like an irritation like at previous banks