Tide reviews

Tide reviews
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Review summary
People rate this company as Excellent based on 5,695 product reviews
Latest positive rating
Amazing products
Has lots of great products specifically designed for businesses

Latest negative rating
I needed to export transactions to CSV for the purpo...
I needed to export transactions to CSV for the purpose of my accounts. Seems like a simple task right? Previously I have been able to... I needed to export transactions to CSV for the purpose of my accounts. Seems like a simple task right? Previously I have been able to do this both on the mobile app and website, until recently I reported this via the live chat over a week ago, after a 2 hour response time, I was provided steps to do it but the options they given were not available.. so the agent asked me to send a screenshot, which would be ok but the app doesn't allow it. You would think someone working in support would know this about the app they are supporting? After back and forth they asked me to update the app and restart my phone, after trying this it still did not work, by this point the chat had ended Tried again to open their chat and do it again but I had to start from step one of the agent asking the same questions, eventually running out of time as I don't have a whole day to dedicate to pushing them to fix the issue. The response times are hours apart sometimes My 3rd attempt was unsuccesful as they taken 5 hours to reply eventually at 1:00am in the morning which is quite normal for people to be asleep at that time I'm on my 4th attempt so far, been waiting for half an hour and have to press a button to stop me being logged out every 10 minutes So poor, I would have cancelled my account by now but the transactions are essential to my accounts Read more Read less

About Tide
Tide is a business financial platform, and say they are on a mission to help small business owners save time (and money) on their banking and admin. So if you're a small business owner looking for Tide reviews, see what others like you have said on Smart Money People, the UK's #1 financial services review site.
Tide at a glance
Contact details
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Reviews for Tide
Showing 11 of 5695 company reviews • Last reviewed within 7 days
I needed to export transactions to CSV for the purpo...
I needed to export transactions to CSV for the purpose of my accounts. Seems like a simple task right? Previously I have been able to... I needed to export transactions to CSV for the purpose of my accounts. Seems like a simple task right? Previously I have been able to do this both on the mobile app and website, until recently I reported this via the live chat over a week ago, after a 2 hour response time, I was provided steps to do it but the options they given were not available.. so the agent asked me to send a screenshot, which would be ok but the app doesn't allow it. You would think someone working in support would know this about the app they are supporting? After back and forth they asked me to update the app and restart my phone, after trying this it still did not work, by this point the chat had ended Tried again to open their chat and do it again but I had to start from step one of the agent asking the same questions, eventually running out of time as I don't have a whole day to dedicate to pushing them to fix the issue. The response times are hours apart sometimes My 3rd attempt was unsuccesful as they taken 5 hours to reply eventually at 1:00am in the morning which is quite normal for people to be asleep at that time I'm on my 4th attempt so far, been waiting for half an hour and have to press a button to stop me being logged out every 10 minutes So poor, I would have cancelled my account by now but the transactions are essential to my accounts Read more Read less
They have frozen the business account and all the m...
They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they... They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they are blocking the whole account because they have to check one transaction. Today it's a payday for my employees and I need to pay some other companies and I can't because they froze all the account rather that freeze only part of the money that then needs to check. Ithe customer support it does NOT offer any support and they don't care. As a business owner it's crucial for me to pay my employees and keep the business running instead they don't care. Terrible experience and as soon as they unfreeze the account I will move the money out instantly! Terrible terrible experience! I had to pay one employee from my own personal account because they were relying on the salary they were going to get. Its suspicious the fact that all of this to all of us is happening all at the same time. Seems like they are holding the money for some other reasons Read more Read less
Products from Tide
Showing all products offered by Tide
Business Banking
by TideWant to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things...
Business Banking
by TideWant to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things...
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