Tide reviews
Tide reviews
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Review summary
People rate this company as Excellent based on 5,694 product reviews
Latest positive rating
Amazing products
Has lots of great products specifically designed for businesses
Latest negative rating
They have frozen the business account and all the m...
They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they... They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they are blocking the whole account because they have to check one transaction. Today it's a payday for my employees and I need to pay some other companies and I can't because they froze all the account rather that freeze only part of the money that then needs to check. Ithe customer support it does NOT offer any support and they don't care. As a business owner it's crucial for me to pay my employees and keep the business running instead they don't care. Terrible experience and as soon as they unfreeze the account I will move the money out instantly! Terrible terrible experience! I had to pay one employee from my own personal account because they were relying on the salary they were going to get. Its suspicious the fact that all of this to all of us is happening all at the same time. Seems like they are holding the money for some other reasons Read more Read less
About Tide
Tide is a business financial platform, and say they are on a mission to help small business owners save time (and money) on their banking and admin. So if you're a small business owner looking for Tide reviews, see what others like you have said on Smart Money People, the UK's #1 financial services review site.
Tide at a glance
Contact details
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Reviews for Tide
Showing 11 of 5694 company reviews • Last reviewed within 21 days
They have frozen the business account and all the m...
They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they... They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they are blocking the whole account because they have to check one transaction. Today it's a payday for my employees and I need to pay some other companies and I can't because they froze all the account rather that freeze only part of the money that then needs to check. Ithe customer support it does NOT offer any support and they don't care. As a business owner it's crucial for me to pay my employees and keep the business running instead they don't care. Terrible experience and as soon as they unfreeze the account I will move the money out instantly! Terrible terrible experience! I had to pay one employee from my own personal account because they were relying on the salary they were going to get. Its suspicious the fact that all of this to all of us is happening all at the same time. Seems like they are holding the money for some other reasons Read more Read less
Lost job contact because Money held fornot reason
Lost job contact because Money held for not reason, no customer service help, informed CMS The service has been terrible, my money was held, even... Lost job contact because Money held for not reason, no customer service help, informed CMS The service has been terrible, my money was held, even when evidence was shown why monies were paid and I was forced to cancel a work contract because of that. Not only was the client payment held from me, but my other balance from previous works. When i requested the money sent back to the client it was not done either and my account was olocked. So I then had to refund the customer from my personal money. I have lost important income, and a good working reputation. I will be using this experience to place reviews online to warn off future customers from having this hassle. Do not recommend. Communication was dismal and no customer services. Although the payment was a deposit for materials, which would then be paid out to verious suppiers, Tide informed child maintenance that i had been paid money and now have to show evidence to that company also that i do not make more money than stated before. This ordeal went on for weeks, I finally had to "cheat the system" by opening up yet another chat with customer service and told them 1 could not view my pin, which unlocked my account and withdrew all money and have now closed the account Read more Read less
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5/5
Amazing products
Has lots of great products specifically designed for businesses
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5/5
Good, simple.
Good, simple. Always feel like they have my back
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5/5
Good interest rate
Few issues setting up my business account, however it was an error my side which then became apparent. Free banking, £0.20 a transaction, good interest rate, whats not to like?
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5/5
Great customer service
Great customer service - every time I have called, I have been able to speak with an advisor instantly, no waiting, no holding and every... Great customer service - every time I have called, I have been able to speak with an advisor instantly, no waiting, no holding and every time they have resolved any issues straight away. Also, great value for small businesses. Read more Read less
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4/5
Great service at your fingertips with everything you...
Great service at your fingertips with everything you need for a small business. Many accountancy plug ins as well to keep your business on the... Great service at your fingertips with everything you need for a small business. Many accountancy plug ins as well to keep your business on the move. Helpful and quick responses by the customer services as well. Read more Read less
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1/5
Account frozen and no ability to unfreeze
It's payday for our employees and we can't access our bank. Tide froze it with no notice 'for safety and security'. Won't release access under... It's payday for our employees and we can't access our bank. Tide froze it with no notice 'for safety and security'. Won't release access under any circumstance. Hiding behind usual 'could be a scam!' crap - impossible to make progress with them. 3 days and counting and now the business can't operate and the staff can't make rent. Cheers for that Read more Read less
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5/5
support is excellent especially for the small company
Whenever there were issues, support did not make me feel like an irritation like at previous banks
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5/5
Best provider of business banking services
I've tried a lot of business bank accounts, and Tide without doubt is the most complete and functional solution on the market. Their deep focus... I've tried a lot of business bank accounts, and Tide without doubt is the most complete and functional solution on the market. Their deep focus and expertise in business banking sets them apart from other competitors in the market. Read more Read less
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5/5
Registering for a Tide account was a breeze, the pro...
Registering for a Tide account was a breeze, the process was simple and self explanatory, I was accepted promptly and received my new bank card... Registering for a Tide account was a breeze, the process was simple and self explanatory, I was accepted promptly and received my new bank card within a few days. The only downside is they don't print business name on the bank card but your personal name. Otherwise they offer great value and rates above and beyond other what other banks offer and the app is great makes managing everything so simple and easy. Read more Read less
Products from Tide
Showing all products offered by Tide
Business Banking
by TideWant to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things...
Business Banking
by TideWant to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things...
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