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Review of the Tide, Business Banking:

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I needed to export transactions to CSV for the purpo...

I needed to export transactions to CSV for the purpose of my accounts. Seems like a simple task right? Previously I have been able to do this both on the mobile app and website, until recently I reported this via the live chat over a week ago, after a 2 hour response time, I was provided steps to do it but the options they given were not available.. so the agent asked me to send a screenshot, which would be ok but the app doesn't allow it. You would think someone working in support would know this about the app they are supporting? After back and forth they asked me to update the app and restart my phone, after trying this it still did not work, by this point the chat had ended Tried again to open their chat and do it again but I had to start from step one of the agent asking the same questions, eventually running out of time as I don't have a whole day to dedicate to pushing them to fix the issue. The response times are hours apart sometimes My 3rd attempt was unsuccesful as they taken 5 hours to reply eventually at 1:00am in the morning which is quite normal for people to be asleep at that time I'm on my 4th attempt so far, been waiting for half an hour and have to press a button to stop me being logged out every 10 minutes So poor, I would have cancelled my account by now but the transactions are essential to my accounts Reviewed on: 29th May 2025

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