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By Miles: Car insurance reviews

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4.90
Based on 12,693 reviews, last reviewed 12th Mar 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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6%
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Latest highest rating:

4

Best way to save money if you don’t drive a lot. Best way to save money if you don’t drive a lot. Very easy to setup to get you on road.(To get £100 free) copy and paste this link in your URL and it ... Read more Reviewed on: 20th February 2025
Ab's avatar
Ab

Latest lowest rating:

1

Absolute sham of a company. Absolute sham of a company. The underwriting insurer is UK Insurance. In the event of a claim you will speak to Auxillus (claims handler). Then UKI wi... Read more Reviewed on: 12th March 2025
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Liam S
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

Review By Miles: Car insurance now

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By Miles Car insurance reviews (12693)

Absolute sham of a company.

1
Absolute sham of a company. The underwriting insurer is UK Insurance. In the event of a claim you will speak to Auxillus (claims handler). Then UKI will administer the claim except you will likely have to do EVERYTHING. None of the systems are joined up so there is no customer journey. No-one in UKI will own the case. Prepare for any email you send to go unanswered indefinitely. Garage will not be instructed. When they get instructed that will not be received. Eventually they are likely to write you car off based on images you send. You will get no response from their garage. AVOID. Go with a real insurer like One Call, not a broker. Pay more for that as not worth the aggravation of DIY claims. Reviewed on: 12th March 2025
Liam S's avatar
Liam S

Best way to save money if you don’t drive a lot.

4
Best way to save money if you don’t drive a lot. Very easy to setup to get you on road.(To get £100 free) copy and paste this link in your URL and it will take you to the website and will add this £100 for u automatically. Get a quote and you will get £100:(no space ) . https://bymiles.co.uk/refer/EK65LVH Reviewed on: 20th February 2025
Ab's avatar
Ab

When it comes to report a claim then the nightmare s...

1
When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a claim. Every time the person answer and checked my details they were saying it's not this department to deal with and they will put me to another and it was constantly for 3 hours. Then I gave up, as need brake from this silliness. My case still not set up or resolved yet. Reviewed on: 14th November 2024
Kat K's avatar
Kat K

perfect - easy switching vehicles and claiming

5
perfect - easy switching vehicles - easy when made a claim Reviewed on: 11th October 2024
Chris W's avatar
Chris W

Great for low mileage users.

5
Great for low mileage users. Always give a competitive renewal price. Reviewed on: 4th September 2024
Alan's avatar
Alan

First year was good and affordable compared to other...

3
First year was good and affordable compared to other companies but second year rate per mile increased by more than 50%. Comparatively it is worse than other companies. Reviewed on: 4th September 2024
Giovetti's avatar
Giovetti

Miles better than the rest .

5
I have been a loyal customer for a few years. They have been excellent. Even when I was in an accident. 5 stars! Reviewed on: 23rd August 2024
Deborah Sherry's avatar
Deborah Sherry

Has proven excellent cost saving option for low mile...

5
Has proven excellent cost saving option for low mileage drivers Reviewed on: 23rd August 2024
Maggy Sainsbury's avatar
Maggy Sainsbury

By miles is the perfect choice for infrequent drivers.

5
By miles is the perfect choice for infrequent drivers. You only pay when you drive and the amount is determined by how many miles you go. It's great having a dynamic payment plan that maximises the value you get from your provider. Reviewed on: 23rd August 2024
Fraser Doig's avatar
Fraser Doig

By Miles Car Insurance

5
Have used for one year but also renewing with them. Policy bought for 8000 miles but only used 7000 & therefore get a refund. Are also most competitive for this year. You literally pay for the miles you use. Paying under £300 for fully comprehensive insurance with legal cover, protected NCB & courtesy car if needed. Reviewed on: 23rd August 2024
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Lisa Field

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