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By Miles: Car insurance reviews

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4.90
Based on 12,765 reviews, last reviewed 14th Aug 2025
6800% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

good, reliable, great service, affordable prices, i... good, reliable, great service, affordable prices, i am very satisfied with the company overall and would happily recommend them to my family, friends ... Read more Reviewed on: 14th August 2025
Robina's avatar
Robina

Latest lowest rating:

1

Absolute sham of a company. Absolute sham of a company. The underwriting insurer is UK Insurance. In the event of a claim you will speak to Auxillus (claims handler). Then UKI wi... Read more Reviewed on: 12th March 2025
Liam S's avatar
Liam S
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (12765)

good, reliable, great service, affordable prices, i...

5
good, reliable, great service, affordable prices, i am very satisfied with the company overall and would happily recommend them to my family, friends and others. I am impressed with their professionalism, efficiency, and genuine customer care Reviewed on: 14th August 2025
Robina's avatar
Robina

By Miles wins by miles for me!

5
It works well for me as a low mileage user, if I don’t go far during any month my insurance costs reflect that and it feels a fairer way to pay my car insurance. The details I’m sent are always clear and I can keep abreast of my expected monthly cost. I’m really pleased we found By Miles as it suits me and I love the clarity of their communications with me. Good luck By Miles! Reviewed on: 14th August 2025
Madeleine M's avatar
Madeleine M

Good customer service, knowledgeable and quick with...

4
Good customer service, knowledgeable and quick with replies Reviewed on: 14th August 2025
Kirsty C's avatar
Kirsty C

Good value wish it was easier to contact.

5
Good value wish it was easier to contact. Reviewed on: 14th August 2025
A Tidd's avatar
A Tidd

Getting a fair deal on my car insurance

5
Love the alternative way to get a fair deal on my car insurance. Renewed again for value for money, great app and clear customer communication. Well done! Reviewed on: 14th August 2025
Angela R's avatar
Angela R

Simple, easy car insurance.

4
Generally customer service is always quick and helpful. The app is simple and easy to use and everything is laid out well and easy to find. I’ve used By Miles for the last 4 years and am happy with the service. Reviewed on: 14th August 2025
Richard C's avatar
Richard C

Very competitively priced

5
The insurance is competitive and you get monthly info as to your consumed mileage which is very helpful Reviewed on: 14th August 2025
Sarah Crowther's avatar
Sarah Crowther

Very easy with customer services .

5
Very easy with customer services . Reviewed on: 14th August 2025
David Marks's avatar
David Marks

Great idea and it works!..

5
I was unsure about trying By Miles but I am very impressed! I was worried about installing the box but the instructions were clear. It’s a great idea to pay as you go! Reviewed on: 14th August 2025
Kath Jackson's avatar
Kath Jackson

Used for nearly 5 years and very pleased

5
I'm a low mileage user who just occasionally uses my car for school and supermarket runs... With extremely rare road trips, so the low annual cost with pay by mile suits me down to the ground alongside the rolling renewals that takes the annual pain of searches out c Reviewed on: 13th August 2025
L Davies's avatar
L Davies

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