By Miles: Car Insurance reviews

4.92
Based on 12,665 reviews, last reviewed 31st Jan 2023
100% decrease in 5 star reviews
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44% decrease in 1 star reviews
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Latest highest rating: 5

Highly recommended By miles car insurance very happy clear app all journeys documented absolutely no problems very happy tracker very easy to install Reviewed on: 16th January 2023
Roy West's avatar
Roy West

Latest lowest rating: 1

Insurance Rip off I had by mile for 1.5 years now , they increase their , compulsory excess each year, now they are quoting from 100 to hiking to 1000+ premium. I had ... Read more Reviewed on: 31st January 2023

About the Car Insurance

For less frequent drivers, a traditional insurance policy may seem overpriced for the amount of time actually spent on the road. By Miles policies combat this. This innovative new company offers pay-by-mile car insurance policies for lower mileage drivers, along with a handy app packed with driving tools. Read our By Miles car insurance reviews to see how genuine customers rate their experience. By Miles is designed for those who drive fewer than 7,000 miles per year, adopting a pay-as-you-go approach. With By Miles policies, you pay a fixed annual fee to cover your car whenever it is parked, then pay monthly depending on the number of miles driven. Your policy is managed through By Miles’ insurance app, with some added features such as ‘Find My Car’ and instant live chat for customer support. If you’re not a regular driver, By Miles could be the provider for you. Although technically classed as a telematics policy (often chosen by new drivers), By Miles doesn’t charge you depending on the quality of your driving, but instead, the distance driven. If this fits your lifestyle, check out the By Miles car insurance reviews on Smart Money People. Have you taken out a policy with By Miles? Were you satisfied with the annual fee? Did you use the extra features within the app? If you’ve needed to make a claim, how well did By Miles deal with it? Have you had any experience with the customer service team? Leave a By Miles car insurance review on Smart Money People to help others find the best provider for their needs.

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By Miles Car Insurance reviews (12665)

Insurance Rip off

1
I had by mile for 1.5 years now , they increase their , compulsory excess each year, now they are quoting from 100 to hiking to 1000+ premium. I had a road traffic accident recently, its been 2 months now , nothing has been settled, there accident claim is very poor , you will have to go through a process of 5 different companies to sorr your repair, I have been chasing up for 2 months, every other day otherwise it would have been months . Please be very careful, comprehensive insurance of By Miles donot give your courtesy car as standard it's subject to availability, if you need a car you will be stuck with no car for months . By miles are broker not an insurance company. They lure you in with small premium and than trap you with offers. If you need a courtesy car ask for extended courtesy car option and pay extra for it . You will be in limbo for months and deal with 5 companies to sort your claim Reviewed on: 31st January 2023

Was Fantastic... Until it wasn't

1
I think I'm right in saying By Miles have changed their underwriter. So while I was all in with the brand, even inviting family and friends along the way. They said to me a few months ago their policies were being quoted at over £2000, I thought it couldn't be right. Lo and behold, my renewal price goes from £200 upfront + 8p per mile to over £1400 up front + 29p per mile. Shocking, I spoke to the customer care and there was nothing they could do, very disappointing. But as Adele once said - that's it, I quit, I'm moving on Reviewed on: 24th January 2023
bogdanor's avatar
bogdanor

rip off

1
was told the pence per mile would go up by another 0.5p because I was bying a more expensive car. Decided to buy the exact same car, same yr, same model and they then decided to charge me 2p mor eper m ile. Absolute rip off company. Also poor customer service- no body answers the phone. Would not ever recommend these cowboys Reviewed on: 24th January 2023
adeil's avatar
adeil

Highly recommended

5
By miles car insurance very happy clear app all journeys documented absolutely no problems very happy tracker very easy to install Reviewed on: 16th January 2023
Roy West's avatar
Roy West

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