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Mettle: Business Banking reviews

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4.32
Based on 63 reviews, last reviewed 18th Feb 2023
100% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
80%
4 star
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0%
See only 3 star reviews
2%
See only 2 star reviews
5%
See only 1 star reviews
13%

Latest highest rating:

5

Excellent customer service Dealt with my problem very quickly and efficiently. App is simple to use and very handy for my invoices Reviewed on: 8th February 2023
James Cook's avatar
James Cook

Latest lowest rating:

1

Application refused because they dont ask questions correctly to trip you up and offer other accounts What a shamble of a company run by, well pretty much fools that try and get you to sign for an account that isnt covered by FSCS. I applied in the usu... Read more Reviewed on: 18th February 2023
Ian Goodchild's avatar
Ian Goodchild
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Mettle Business Banking reviews (63)

Most recent Overall rating

Application refused because they dont ask questions correctly to trip you up and offer other accounts

1
What a shamble of a company run by, well pretty much fools that try and get you to sign for an account that isnt covered by FSCS. I applied in the usual way, met all the vriteria to open a FSCS covered business account, I was asked how much did i take in cash payments, they are very small as most people pay by bank transfer, I gave the advisor the amount and i was declined as he said I would want to deposit cash to which they dont do!, I knew this and never said anything about depositing cash, he came back and said i could accept an FCA account. No thanks. Pretty sad is this is backed by Natwest but the goons cant even ask a question correctly. AVOID Reviewed on: 18th February 2023
Ian Goodchild's avatar
Ian Goodchild

Excellent customer service

5
Dealt with my problem very quickly and efficiently. App is simple to use and very handy for my invoices Reviewed on: 8th February 2023
James Cook's avatar
James Cook

Wonderful until a problem

2
Recovering account is not smooth if one piece of info is forgotten. Despite having fingerprint recognition set, unlike Tandem it can't be recovered by face recognition video. Five star until now. Staff seem to only suggest i hard close. Now I'm stuck waiting for them to open again. Reviewed on: 15th December 2022
Claire Barrass's avatar
Claire Barrass

Cancelled out of the blue

1
Things were fine then they emailed me to say they were closing the account. No reason given. The account was well managed and not overdrawn. VERY UNHAPPY. ☹️ Reviewed on: 9th November 2022
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Great Outdoorsman

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