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Mettle by NatWest: Business Banking reviews

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4.92
Based on 4,384 reviews, last reviewed 13th Apr 2026
203000% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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Latest highest rating:

5

Perfect for my business needs. A very simple account to use. It fits my business needs perfectly. The facility to use Free Agent alongside the account is invaluable. Reviewed on: 13th April 2026
Peter B's avatar
Peter B

Latest lowest rating:

1

Unfortunately the team couldn’t transfer Director in... Unfortunately the team couldn’t transfer Director info so you are closing my account Reviewed on: 24th March 2026
Aiza A's avatar
Aiza A
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About this product

Mettle by NatWest offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

Do you have an account with Mettle by NatWest? Please leave a review with Smart Money People to help businesses like you make better choices.

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Mettle by NatWest Business Banking reviews (4384)

Perfect for my business needs.

5
A very simple account to use. It fits my business needs perfectly. The facility to use Free Agent alongside the account is invaluable. Reviewed on: 13th April 2026
Peter B's avatar
Peter B

Using for MTD and find it straightforward and sensible

5
Using for MTD and find it straightforward and sensible Reviewed on: 13th April 2026
Leda D's avatar
Leda D

Excellent service from Mettle

5
Ad a small business director, mettle provides all the banking support i need. The fact that it had FreeAgent integrated into it is an added advantage for me Reviewed on: 13th April 2026
AA's avatar
AA

They dealt with a fraudulent payment quickly.

5
They dealt with a fraudulent payment quickly. Reviewed on: 13th April 2026
Sarah G's avatar
Sarah G

Very happy customer, have recommended!

5
I opened this account a few years ago, when charges on my previous business bank account went up again. The zero rates and easy connection to Sage make it very easy it use. I particularly like being able to quickly copy account details from the app for easy sharing. As an accountant, I also advise some other small businesses, and have guided them to opening a Mettle account too. Reviewed on: 13th April 2026
Tandem FD's avatar
Tandem FD

My Mettle experience

5
Great customer experience and it does the job. The UI is clear and the notification design is straight to the point. Every time I needed customer service they replied quickly, addressing my issues with friendliness and professionalism. Good service! Reviewed on: 13th April 2026
Mattia V's avatar
Mattia V

Great perks!

5
The perk of having Free Agent linked to this account is fantastic as I am a sole trader starting out and this helps so much with tax planning. Having pots to save in and also earning some interest is also brilliant. Reviewed on: 13th April 2026
LMDavidTV's avatar
LMDavidTV

Modern, digital-first business banking

5
I was looking for a modern, digital-first business banking and bookkeeping experience. Mettle, with the included FreeAgent, delivers that almost perfectly. It is clear that the products have been build from the ground up for a modern UX and this makes them stand out from other legacy approaches. Reviewed on: 13th April 2026
Field Enablement Consulting's avatar
Field Enablement Consulting

Mettle - Solid Gold for Banking

5
I have banked now with Mettle for about 2 years and quite frankly they are the best bank i have ever used .If there has been a problem which is rare their customer services team have been both polite and prompt in letting me know the issue. Reviewed on: 13th April 2026
Aspect E's avatar
Aspect E

Perfect for small business

5
Perfect for small business - no charges on normal activity. Reviewed on: 13th April 2026
Andy L's avatar
Andy L

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