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Mettle by NatWest: Business Banking reviews

View other Mettle by NatWest products
4.92
Based on 4,418 reviews, last reviewed 15th Apr 2026
206200% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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Latest highest rating:

5

I highly recommend, and have done to many people! Mettle does what is says it will do and provides an easy-to-use app with the added bonus of being linked to Freeagent, a Nat West accounting package. ... Read more Reviewed on: 15th April 2026
Anna M's avatar
Anna M

Latest lowest rating:

1

Unfortunately the team couldn’t transfer Director in... Unfortunately the team couldn’t transfer Director info so you are closing my account Reviewed on: 24th March 2026
Aiza A's avatar
Aiza A
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About this product

Mettle by NatWest offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

Do you have an account with Mettle by NatWest? Please leave a review with Smart Money People to help businesses like you make better choices.

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Mettle by NatWest Business Banking reviews (4418)

I highly recommend, and have done to many people!

5
Mettle does what is says it will do and provides an easy-to-use app with the added bonus of being linked to Freeagent, a Nat West accounting package. It's hard to believe that this is free! Both Mettle and Freeagent are very user-friendly, whether you're happy dealing with financial matters or not - I highly recommend, and have done to many people. Reviewed on: 15th April 2026
Anna M's avatar
Anna M

Mettle by NatWest provides an excellent mobile app.

5
Mettle by NatWest provides an excellent mobile app. Really easy to use and keep track of your business finances. Reviewed on: 15th April 2026
AB's avatar
AB

Every time i need to ask a question Mettle are there.

5
Every time i need to ask a question Mettle are there. That's customer confidence in a nutshell. The chats with real people help to address any doubts speedily. I know I can use the help chatbot any time and day or night, this fits so well with my self employed life. I am neurodivergent. the calm colours on the interface ensure I can slow my processes down to grasp the information on the app. This is the most important point I want to share. I am likely to make a mistake or decision if an interface is busy, pulsating buttons distracting pop ups do not support my interaction online in any way. Full marks to your accessibility team! A draw back I've discovered, is having an annual letter about when interest statements are generated to assist completing my tax return. I asked chatbot on Mettle recently where are my interest amounts on statements, yet I can see it has not been generated yet. The staff photo and names on the chat gives it a more personal feel to the bank, even though primary it is an online bank. How does Mettle intend to use AI going forward? Will my information such as balances and transactions be totally an AI service in the future? Reviewed on: 15th April 2026
Annie T's avatar
Annie T

Really easy to bank with and free agent added bonus!

5
Really easy to bank with and any questions are answered virtually straight away. The app is very easy to use and linking in to free agent is amazing too. Great value for money! Reviewed on: 15th April 2026
Ed B's avatar
Ed B

It’s such an easy way to manage my business finances

5
It’s such an easy way to manage my business finances Reviewed on: 15th April 2026
Gary s's avatar
Gary s

Mettle review

4
Good fast efficient- mettle is a valuable addition to the market Reviewed on: 15th April 2026
Kris's avatar
Kris

Very easy to use and quick to set up.

5
Very easy to use and quick to set up. Have already recommended you to other businesses and they've applied too. Reviewed on: 15th April 2026
CG's avatar
CG

Useful information provided on a regular basis and n...

5
Useful information provided on a regular basis and no charges. Easy to use app as well Reviewed on: 14th April 2026
Barry's avatar
Barry

Hassle free easy to use bank for my small business

5
Hassle free easy to use bank for my small business Reviewed on: 14th April 2026
Seymour Y's avatar
Seymour Y

Very happy customer

5
I run 2 businesses and by far prefer my banking experience with Mettle. It’s easy to use and any queries are answered quickly Reviewed on: 14th April 2026
Cathy Ricketts's avatar
Cathy Ricketts

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