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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27284 reviews)

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4.94

Based on 27,284 reviews, last reviewed 20th Feb 2025

83% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good experience so far with this bank Very good experience so far with this bank Reviewed on: 20th February 2025

Latest lowest rating:

1

Easy Saver account is inaccessible. Been a customer for 2+ years but turned down for an Easy Saver account with little or no explanation. Why stimulate demand if you can’t or won’t supp... Read more Reviewed on: 14th February 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

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Starling Bank Current Account reviews (27284)

Very good experience so far with this bank

Very good experience so far with this bank Reviewed on: 20th February 2025

Easy Saver account is inaccessible.

Been a customer for 2+ years but turned down for an Easy Saver account with little or no explanation. Why stimulate demand if you can’t or won’t supply it. Contemptuous treatment of a previously satisfied customer. Will definitely be moving to Chase Reviewed on: 14th February 2025

Reply from Starling Bank Hi David, we're sorry we've been unable to offer you an Easy Saver. The Easy Saver along with the rest of our accounts are subject to eligibility. To keep us and our customers safe, we're unable to go into detail as to how we accept or decline an application. We're truly sorry for the inconvenience caused by this. Team Starling Response date: 17th February 2025

Been with Starling for 6 years, always exemplary ser...

Been with Starling for 6 years, always exemplary service. Reviewed on: 14th February 2025

Starling

Starling bank was a great first bank choice for me, very helpful customer service team who are available round the clock with minimal wait times. Reviewed on: 10th February 2025

Reply from Starling Bank Welcome to Starling Louis! Thanks for the lovely feedback, we're glad you've felt supported with any banking needs. Our team are always on hand if you ever need them. Team Starling Response date: 11th February 2025

As close to perfect as a bank can get

As close to perfect as a bank can get Reviewed on: 9th February 2025

Reply from Starling Bank Thanks for the lovely words Dave! Glad you're having a good experience. Team Starling Response date: 11th February 2025

Starling Bank Review: A Stellar Banking Experience...

Starling Bank Review: A Stellar Banking Experience I've been a Starling Bank customer for a while now, and I can confidently say it's been a breath of fresh air in the world of banking. From its sleek app interface to its genuinely helpful customer service, Starling consistently impresses. One of the standout features for me is the app itself. It's incredibly intuitive and easy to navigate. Everything is at your fingertips, from checking your balance and making payments to setting up direct debits and managing your spending. The real-time notifications are a game-changer, giving you instant updates on every transaction. I also love the "Spaces" feature, which allows you to easily separate your money for different goals, like holidays or bills. It's a fantastic way to stay organized and in control of your finances. Beyond the app, Starling's customer service is truly exceptional. I've had a couple of queries over time, and each time I've contacted them, the response has been prompt, friendly, and helpful. They actually seem to care about their customers, which is a rare find these days. Whether I've reached out via the app or on the phone, the experience has always been positive. Starling also offers a range of other useful features, including free instant transfers, no fees for using your card abroad, and integrated budgeting tools. They’re constantly evolving and adding new features, which shows they’re committed to providing the best possible banking experience. In a nutshell, Starling Bank has completely changed my perception of banking. It's convenient, user-friendly, and backed by a fantastic customer service team. If you're looking for a modern, reliable, and genuinely helpful bank, I highly recommend giving Starling a try. You won't be disappointed. Reviewed on: 7th February 2025

Reply from Starling Bank Welcome to smooth and efficient banking, the way it should be. Thanks for your lovely words, it means a lot to us. Glad to hear our team have been helpful when you've needed to contact us. No query is ever too big or too small, they're always on hand to help out. Thanks again for this lovely feedback, we're thrilled that we've given a fresh perspective on banking. Team Starling Response date: 11th February 2025

Excellent bank charges and services

Excellent bank charges and services Reviewed on: 3rd February 2025

Reply from Starling Bank We're glad you're happy with our banking services. Thanks for the positive review, Team Starling Response date: 11th February 2025

Best UK bank by far

After switching from my brick and mortar bank to Starling a couple years ago I don't even know how I was surviving before. Far better than any of the brick and mortar banks, and personally I prefer it to the Monzo app. You can do everything in minutes from the app, and customer service is almost immediate, I've never had a problem that wasn't solved that day. Fully recommend switching, and with CASS you just can't lose. Reviewed on: 19th January 2025

Reply from Starling Bank Thanks for the feedback George! We're glad you're getting on well with banking with us. Hopefully these past couple years have been a breeze for your banking. Thank you for your review and for recommending us. Team Starling Response date: 28th January 2025

Poor customer service

Closed my account for no apparent reason Reviewed on: 13th January 2025

Reply from Starling Bank We're sorry to hear about your experience. We'd only ever close an account as a last resort and would give warning/notice before doing so. Team Starling Response date: 28th January 2025

Once great now terrible

I was really pleased with starting bank but since they will remove interest payments from their current account next year it's now no different from any other bank account. The spaces were super helpful but now you won't earn interest they might be helpful for in month spending but not saving. You can have a single easy saver but you'd need to lump savings together. As I understand it, the kite account also won't earn interest so again less attractive for a kids account as one of the key lessons or to encourage them to save and earn interest. The app is fine - some bits I don't get on with eg not having a running balance summary (it's just the transactions and a current balance) but it was liveable. With the changes it's made a great bank account option now defunct. Reviewed on: 22nd December 2024

Reply from Starling Bank We’re sorry if the changes to the interest rate have affected you, and we understand it must be frustrating. We can’t comment on other banks, only our own products and services. We offer award winning accounts, with 24/7 UK-based customer service, and industry leading app security. We're always working hard to improve our customer experience. So we've shared your feedback about the running balance with our team. We hope you decide to stay with us. Team Starling Response date: 29th December 2024

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