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Starling Bank reviews

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Rated Excellent 4.93/5

Starling Bank reviews

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Verified business
Last reviewed within 7 days
See more on their website
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 38,035 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended positively over the past 90 days

Latest positive rating

5/5

Starling Business account is excellent and easy to use

I have had a Starling Business account for a couple of years now and would highly recommend this company to anyone for banking! The app... I have had a Starling Business account for a couple of years now and would highly recommend this company to anyone for banking! The app is easy to use, effective and handy when it comes to managing your money. All round great! Read more Read less

Latest negative rating

2/5

Poor customer service and dispute resolution

Poor customer service and dispute resolution

{"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Paul B 1st March 2025

About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Website
Visit provider website
Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 38035 company reviews Last reviewed within 7 days

Starling Business account is excellent and easy to use

Business Account 18th March 2025

I have had a Starling Business account for a couple of years now and would highly recommend this company to anyone for banking! The app... I have had a Starling Business account for a couple of years now and would highly recommend this company to anyone for banking! The app is easy to use, effective and handy when it comes to managing your money. All round great! Read more Read less

Rated Excellent 5/5
Read more product reviews

Excellent service

Current Account 18th March 2025

Customer service is excellent and they quickly resolve issues. App is very user-friendly

{"display":"AR","full_name":"AR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
AR
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Easy to organise and manage

    Always responds quickly to questions and the interface is very intuitive. I appreciate greatly that they don't fund fossil fuels which is a big reason... Always responds quickly to questions and the interface is very intuitive. I appreciate greatly that they don't fund fossil fuels which is a big reason I switched. I love using the pots for sectioning my money per savings and bills. However, some repeating payments such as apple cannot be added to be deducted from your bills space, which can be a little inconvenient. Read more Read less

    {"display":"Tyler","full_name":"Tyler","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Tyler 18th March 2025
  • 3/5

    Just will not listen

    When I first started with Starling, they were great. Now however, I find they treat their customers with some disdain. My experience with their feedback... When I first started with Starling, they were great. Now however, I find they treat their customers with some disdain. My experience with their feedback process ('starlingbank dot com/contact/') is if you use it, they email you back and tell you to go to the app. If you've crafted a detailed email with your feedback originally, then you are told to go to the app which is limited to 500 characters, you could come unstuck. Challenging for anyone who has communication challenges wishing to articulate feedback effectively. They also do not respond to any feedback submitted. So I officially complained, Starling upheld my complaint and agreed their web site is misleading in this regard, but five months later, no change to their website. As this is not a financial matter involving money, the FCA will not look into this. So Starling just continues to ignore and mislead its customers with regards to feedback. Read more Read less

  • 5/5

    The best banking experience by far

    I have been using starling for the last 6 months after hearing it recommended on a podcast. I am absolutely in love with the app.... I have been using starling for the last 6 months after hearing it recommended on a podcast. I am absolutely in love with the app. It has transformed my banking experience from the highstreet bank I was with. I LOVE the spaces facility, it makes it so much easier to hit savings goals by being able to separate out your money and put a name to that space. The spending tracker is so helpful to actually see where money is going each month. Honestly, the best bank move I have ever made. Thank you starling for transforming day to day banking. Read more Read less

    {"display":"Sarah M","full_name":"Sarah M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Sarah M 14th March 2025
  • 5/5

    Best bank

    Starling is an exceptional bank which gives you a real alternative to the main stream banks. With better ethical values it is a great bank... Starling is an exceptional bank which gives you a real alternative to the main stream banks. With better ethical values it is a great bank which app is great easy to use customer service amazing and is great for overseas spending and budgeting. Real time notifications also amazing deffo recommend Read more Read less

  • 5/5

    Love the bank

    I absolutely love Starling bank, for both personal, business and joint banking. The app is super easy to use, the customer service is excellent and... I absolutely love Starling bank, for both personal, business and joint banking. The app is super easy to use, the customer service is excellent and I love the functionality for tracking spending in the app across merchants and categories. It's also so easy to send money to people. I also love the 'spaces' element. Read more Read less

    {"display":"Jen","full_name":"Jen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Jen 13th March 2025
  • 5/5

    Offering a good savings rate.

    Offering a good savings rate. Update me on new bank being delivered. Easy to use and confirmation when transaction are mads

  • 4/5

    I have a current and joint account with Starling.

    I have a current and joint account with Starling. I am satisfied with their service; I love that there are no fees abroad; this has... I have a current and joint account with Starling. I am satisfied with their service; I love that there are no fees abroad; this has been helpful. The instant notification of spending also helps along with the spaces that help with savings. The customer service has been excellent with all concerns answered online. Spaces Feature: Easily manage savings goals by separating funds. Excellent Customer Service: Prompt and helpful support available 24/7. Read more Read less

    {"display":"Nam C","full_name":"Nam C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Nam C 8th March 2025
  • 5/5

    Always ready to help.

    Always ready to help. They were brilliant when I nearly got caught by a fishing scam.

    {"display":"Clive H","full_name":"Clive H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Clive H 7th March 2025
  • 5/5

    Starling make my banking life simple

    I have been with Starling for my current account for a few years now, and we also have a family business account and the an... I have been with Starling for my current account for a few years now, and we also have a family business account and the an account for the business of which I am director. Excellent app, good interest rates, super customer service - responsive and helpful. Starling alwasy seem to be ahead of the game with innovation to make everyday banking simple and helpful for our day to day activities. Read more Read less

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