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Starling Bank reviews

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Rated Excellent 4.93/5

Starling Bank reviews

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Review summary

People rate this company as Excellent based on 37,957 product reviews

Average score of 4.93/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Starling Bank have trended positively over the past 90 days

Latest positive rating

5/5

Very good exchange rates

Very good app. Very good foreign currency rates.

{"display":"Marcin","full_name":"Marcin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Marcin 25th October 2024

Latest negative rating

1/5

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give... Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Read more Read less

About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Chase Bank still operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

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Reviews for Starling Bank

Showing 11 of 37957 company reviews

Very good exchange rates

Current Account 25th October 2024

Very good app. Very good foreign currency rates.

Rated Excellent 5/5
Read more product reviews

Lack of support from the Post Officce.

Current Account 12th October 2024

Since I started using Starling Bank. any problems I have had have been overcome extremely quickly, One problem that always niggles is that if the... Since I started using Starling Bank. any problems I have had have been overcome extremely quickly, One problem that always niggles is that if the cash machine is out of order the Post Office won't help you but they will help anyone from any other bank. Read more Read less

Rated Excellent 5/5
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Reply from Starling Bank
Glad you've had a good experience overall. Sorry the Post Office hasn't been the same. You should be able to take out a maximum of £300 at the Post. However, not all Post Offices will be able to do this all the time due to the amount of cash held.
22nd October 2024
Starling Bank
  • 5/5

    Nothing is too much trtouble for their customer serv...

    Nothing is too much trtouble for their customer services team. You just go to Help in the app and then choose gow you want to... Nothing is too much trtouble for their customer services team. You just go to Help in the app and then choose gow you want to contact them. I have never had a problem they couldnn't solve in course of a conversation. Read more Read less

    {"display":"Tony","full_name":"Tony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Tony 24th September 2024
  • 5/5

    The app is so easy to use, and so intuitive.

    The app is so easy to use, and so intuitive. We have it as a joint account for our household expenses and find it very... The app is so easy to use, and so intuitive. We have it as a joint account for our household expenses and find it very helpful that the app notifies us when we have scheduled payments due to come out the next day, and whether there is enough money to cover them. Read more Read less

    {"display":"Eleri Worsley","full_name":"Eleri Worsley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Eleri Worsley 4th September 2024
  • 5/5

    From the day one I have never looked back..

    From the day one I have never looked back. This bank provides an excellent service for all my needs. The app is very easy to... From the day one I have never looked back. This bank provides an excellent service for all my needs. The app is very easy to use and it has fantastic features. My favourite feature is Spaces where I can create as many little money saving 'pockets' as I need. The next thing that I love is how my spending is displayed, I can see how I spend my money and allow me to make informed decisions. Also, I can communicate with the team through the app and get any help if I need it. I can ramble all day about the greatness of the Starling bank because I have never ever been disappointed. I completely trust it with my money! Read more Read less

    {"display":"Dina ","full_name":"Dina ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Dina 31st August 2024
  • 4/5

    This bank makes me feel like it watches over my mone...

    This bank makes me feel like it watches over my money when I'm not good at. It let's you put money aside I haven't seen... This bank makes me feel like it watches over my money when I'm not good at. It let's you put money aside I haven't seen yet a saving where higher rate and high rate & time before money able back is next one way you might help customers connect to credit agencies show it how bad or good you done that month. The bank is good and hope it stays Read more Read less

  • 4/5

    Happy, great for holidays abroad.

    Happy, We only use Starling to spend when we travel abroad as no fees. Unfortunately when I tried to change to a joint account with... Happy, We only use Starling to spend when we travel abroad as no fees. Unfortunately when I tried to change to a joint account with my wife I was informed that we couldn't, with no explanation. So our daily current account remains and Starling account remains purely for our 2 or 3 trips every year. Read more Read less

    {"display":"latchy","full_name":"latchy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    latchy 27th August 2024
  • 5/5

    Just clean simple Banking

    Love Starling, no messing about just clean simple banking that has never let me down. Customer service always available if I ever need them (Which... Love Starling, no messing about just clean simple banking that has never let me down. Customer service always available if I ever need them (Which as been once in 5 years), insights are useful but not intrusive like other apps and there is no feature that I do not use to make the service feel bloated. Just a really good product. Read more Read less

    {"display":"Banker","full_name":"Banker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Banker 25th August 2024
  • 4/5

    They're a great bank who make it easy to open an acc...

    They're a great bank who make it easy to open an account

  • 5/5

    I have enjoyed using starling bank

    I have enjoyed using starling bank

    {"display":"mel","full_name":"mel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    mel 23rd August 2024
  • 5/5

    A great product to use

    A great product to use, excellent customer service , Full digital, Excellent business communication features.

    {"display":"Jay Nair","full_name":"Jay Nair","avatar":{"url":"\/assets\/uploads\/avatars\/users\/776738.png"}}'s avatar
    Business Account
    Jay Nair 23rd August 2024

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