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Starling Bank reviews

Starling Bank Logo
Rated Excellent • 4.93/5

Starling Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 38,077 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Easy to use, instant notifications and quick custome...

Easy to use, instant notifications and quick customer service replies

{"display":"Raheem Ali ","full_name":"Raheem Ali ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Raheem Ali 7th September 2025

Latest negative rating

1/5

A Disgrace to Call This a Bank

Starling Bank has proven to be nothing more than a ticking time bomb for businesses. Without warning, they froze my account — not part of... Starling Bank has proven to be nothing more than a ticking time bomb for businesses. Without warning, they froze my account — not part of my money, but all of it — leaving me unable to pay suppliers, accept payments from clients, or run my operations. No explanation, no accountability, no concern for the damage they are causing. And the most absurd part? They blocked thousands of pounds of company funds just because of a single £75 chargeback. That’s like shutting down an entire airport because one passenger lost their luggage. Utterly irrational and destructive. My entire account has now been completely blocked for three days straight, creating damages that are close to irreparable for my business. Every hour lost means lost clients, lost credibility, and a reputation that will take months to rebuild — if at all. They claim to be “the future of business banking.” If this is the future, it looks like chaos, incompetence, and automated replies while real businesses are left to burn. Honestly, the only thing Starling seems good at is proving how quickly they can destroy trust and stability. If you value your business, your time, and your sanity — stay far, far away from Starling Bank. Unless, of course, you enjoy watching your hard-earned money locked away while they pat themselves on the back for “compliance.” Read more Read less

{"display":"Marco Abis","full_name":"Marco Abis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1301988.png"}}'s avatar
Business Account
Marco Abis 14th September 2025
See more reviews for Starling Bank products

About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 38077 company reviews • Last reviewed within 7 days

A Disgrace to Call This a Bank

Business Account • 14th September 2025

Starling Bank has proven to be nothing more than a ticking time bomb for businesses. Without warning, they froze my account — not part of... Starling Bank has proven to be nothing more than a ticking time bomb for businesses. Without warning, they froze my account — not part of my money, but all of it — leaving me unable to pay suppliers, accept payments from clients, or run my operations. No explanation, no accountability, no concern for the damage they are causing. And the most absurd part? They blocked thousands of pounds of company funds just because of a single £75 chargeback. That’s like shutting down an entire airport because one passenger lost their luggage. Utterly irrational and destructive. My entire account has now been completely blocked for three days straight, creating damages that are close to irreparable for my business. Every hour lost means lost clients, lost credibility, and a reputation that will take months to rebuild — if at all. They claim to be “the future of business banking.” If this is the future, it looks like chaos, incompetence, and automated replies while real businesses are left to burn. Honestly, the only thing Starling seems good at is proving how quickly they can destroy trust and stability. If you value your business, your time, and your sanity — stay far, far away from Starling Bank. Unless, of course, you enjoy watching your hard-earned money locked away while they pat themselves on the back for “compliance.” Read more Read less

{"display":"Marco Abis","full_name":"Marco Abis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1301988.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Easy to use, instant notifications and quick custome...

Current Account • 7th September 2025

Easy to use, instant notifications and quick customer service replies

{"display":"Raheem Ali ","full_name":"Raheem Ali ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Starling Bank
Hi Raheem, thanks for your review. We're all about making banking convenient and hassle-free, so it's great to hear you're getting on with our app. Our Customer Service team is always here for you, day or night, ready to assist with any questions you may have—big or small. Thanks again, Team Starling
10th September 2025
Starling Bank
  • 4/5

    A very easy to use, well priced business banking pro...

    A very easy to use, well priced business banking product.

    {"display":"John Dabill","full_name":"John Dabill","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    John Dabill 6th September 2025
  • 5/5

    Fantastic online service - perfect for business banking

    Fantastic online service - perfect for business banking

    {"display":"jason amos","full_name":"jason amos","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A great bank to do business with

    A great bank to do business with easy access to all accounts, easy to transfer between accounts and create saving places and goals I often... A great bank to do business with easy access to all accounts, easy to transfer between accounts and create saving places and goals I often use the spaces to create goals saving for holidays or specific days away. With the current account switch it’s easy to transfer your account to hear, everything online and easy to use and apply for Read more Read less

    {"display":"Lee Spike","full_name":"Lee Spike","avatar":{"url":"\/assets\/uploads\/avatars\/users\/486549.png"}}'s avatar
  • 5/5

    Great online bank

    I highly recommend this bank,, their customer service is second to none. The online banking is so easy to use, and the interest comes in very useful.

    {"display":"anthony whiteley","full_name":"anthony whiteley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/849245.png"}}'s avatar
  • 4/5

    Good choice for easy management of accounts

    Disappointed that the 'pots' no longer attract interest, but overall I find the app excellent and when I need help, the process is very efficient.... Disappointed that the 'pots' no longer attract interest, but overall I find the app excellent and when I need help, the process is very efficient. Moved after disappointing experience with high st bank, and have been very pleased with the online approach. What seems like it could be tricky in the event of problems is actually much better organised than other providers. I find the ability to pay bills from a separate pot very useful. Read more Read less

    {"display":"Sal Albiston","full_name":"Sal Albiston","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Highly flexible account with useful features

    Love the account app, ability to create virtual cards and no additional fees for using the card abroad. The automated spend category reporting lets me... Love the account app, ability to create virtual cards and no additional fees for using the card abroad. The automated spend category reporting lets me see where my money is going easily. Read more Read less

    {"display":"Ian W","full_name":"Ian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Ian W 13th June 2025
  • 5/5

    Supportive Starling!

    Had a few scam transactions that were dealt with so well, swiftly, with excellent customer service from start to finish. Love the spaces features and... Had a few scam transactions that were dealt with so well, swiftly, with excellent customer service from start to finish. Love the spaces features and simplicity of use of the app. Really useful breakdown features for tracking my spending on a monthly basis. Read more Read less

    {"display":"Beki DeAngelis","full_name":"Beki DeAngelis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Just a good easy to use bank.

    Just a good easy to use bank. App is great and intuitive.

    {"display":"Anthea Wells","full_name":"Anthea Wells","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I have been with Starling bank for about six years,...

    I have been with Starling bank for about six years, I think they are so good I moved my business account over to them as well.

    {"display":"garrysmith","full_name":"garrysmith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Starling Bank

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