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Starling Bank reviews

Starling Bank Logo
Rated Excellent 4.93/5

Starling Bank reviews

Verified business
Last reviewed within 7 days
See more on their website
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 37,971 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Been with Starling for 6 years, always exemplary ser...

Been with Starling for 6 years, always exemplary service.

{"display":"Larson B","full_name":"Larson B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Larson B 14th February 2025

Latest negative rating

1/5

Easy Saver account is inaccessible.

Been a customer for 2+ years but turned down for an Easy Saver account with little or no explanation. Why stimulate demand if you can’t... Been a customer for 2+ years but turned down for an Easy Saver account with little or no explanation. Why stimulate demand if you can’t or won’t supply it. Contemptuous treatment of a previously satisfied customer. Will definitely be moving to Chase Read more Read less

{"display":"David E","full_name":"David E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
David E 14th February 2025

About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Website
Visit provider website
Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 37971 company reviews Last reviewed within 7 days

Kite features disappointing compared to adult app

Kite Childrens Account 19th February 2025

Great features for adult and 16+ accounts. Presumed my 14 year old’s kite app would enable him to have spaces too so he can save... Great features for adult and 16+ accounts. Presumed my 14 year old’s kite app would enable him to have spaces too so he can save for different things but unfortunately I can’t see that feature so will need to look elsewhere. Read more Read less

{"display":"KTU","full_name":"KTU","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
KTU
Rated Average 3/5
Read more product reviews

Easy Saver account is inaccessible.

Current Account 14th February 2025

Been a customer for 2+ years but turned down for an Easy Saver account with little or no explanation. Why stimulate demand if you can’t... Been a customer for 2+ years but turned down for an Easy Saver account with little or no explanation. Why stimulate demand if you can’t or won’t supply it. Contemptuous treatment of a previously satisfied customer. Will definitely be moving to Chase Read more Read less

Rated Terrible 1/5
Read more product reviews
Reply from Starling Bank
Hi David, we're sorry we've been unable to offer you an Easy Saver. The Easy Saver along with the rest of our accounts are subject to eligibility. To keep us and our customers safe, we're unable to go into detail as to how we accept or decline an application. We're truly sorry for the inconvenience caused by this. Team Starling
17th February 2025
Starling Bank
  • 5/5

    Been with Starling for 6 years, always exemplary ser...

    Been with Starling for 6 years, always exemplary service.

    {"display":"Larson B","full_name":"Larson B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Larson B 14th February 2025
  • 5/5

    Starling

    Starling bank was a great first bank choice for me, very helpful customer service team who are available round the clock with minimal wait times.

    {"display":"Louis","full_name":"Louis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Louis 10th February 2025
  • 5/5

    A fantastic business account.

    A fantastic business account. Does what it says on the tin, without any fuss

  • 5/5

    As close to perfect as a bank can get

    As close to perfect as a bank can get

  • 5/5

    Starling Bank Review: A Stellar Banking Experience...

    Starling Bank Review: A Stellar Banking Experience I've been a Starling Bank customer for a while now, and I can confidently say it's been a... Starling Bank Review: A Stellar Banking Experience I've been a Starling Bank customer for a while now, and I can confidently say it's been a breath of fresh air in the world of banking. From its sleek app interface to its genuinely helpful customer service, Starling consistently impresses. One of the standout features for me is the app itself. It's incredibly intuitive and easy to navigate. Everything is at your fingertips, from checking your balance and making payments to setting up direct debits and managing your spending. The real-time notifications are a game-changer, giving you instant updates on every transaction. I also love the "Spaces" feature, which allows you to easily separate your money for different goals, like holidays or bills. It's a fantastic way to stay organized and in control of your finances. Beyond the app, Starling's customer service is truly exceptional. I've had a couple of queries over time, and each time I've contacted them, the response has been prompt, friendly, and helpful. They actually seem to care about their customers, which is a rare find these days. Whether I've reached out via the app or on the phone, the experience has always been positive. Starling also offers a range of other useful features, including free instant transfers, no fees for using your card abroad, and integrated budgeting tools. They’re constantly evolving and adding new features, which shows they’re committed to providing the best possible banking experience. In a nutshell, Starling Bank has completely changed my perception of banking. It's convenient, user-friendly, and backed by a fantastic customer service team. If you're looking for a modern, reliable, and genuinely helpful bank, I highly recommend giving Starling a try. You won't be disappointed. Read more Read less

    {"display":"Sid K","full_name":"Sid K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Sid K 7th February 2025
  • 5/5

    always the best business company.

    always the best business company.

    {"display":"Eray","full_name":"Eray","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    Eray 6th February 2025
  • 5/5

    user friendly and great for travel

    Very user friendly and great for travelers using different currencies

    {"display":"George S","full_name":"George S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    George S 5th February 2025
  • 5/5

    Excellent bank charges and services

    Excellent bank charges and services

    {"display":"Kaajial D","full_name":"Kaajial D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Kaajial D 3rd February 2025
  • 5/5

    Best UK bank by far

    After switching from my brick and mortar bank to Starling a couple years ago I don't even know how I was surviving before. Far better... After switching from my brick and mortar bank to Starling a couple years ago I don't even know how I was surviving before. Far better than any of the brick and mortar banks, and personally I prefer it to the Monzo app. You can do everything in minutes from the app, and customer service is almost immediate, I've never had a problem that wasn't solved that day. Fully recommend switching, and with CASS you just can't lose. Read more Read less

    {"display":"George S","full_name":"George S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    George S 19th January 2025

    Products from Starling Bank

    Showing all products offered by Starling Bank

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