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Starling Bank reviews

Starling Bank Logo
Rated Excellent • 4.93/5

Starling Bank reviews

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Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 38,112 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended positively over the past 90 days

Starling bank’s app is a joy to use, with handy features like Spaces and Kite accounts making budgeting and managing money simple for all ages. Customer service often impresses with quick, friendly support. However, some find the business banking experience frustrating due to account restrictions, slow problem resolution, and limited overdraft or loan options. Cash deposit limits and occasional app glitches also cause annoyance.

Positive themes

  • Starling bank’s app is super easy to use and makes managing money a breeze.
  • Spaces and Kite accounts make saving and teaching kids about money really straightforward.
  • Customer service is quick and helpful with real people who actually want to help.

Negative themes

  • Business banking can be a nightmare with refusals for loans and overdrafts and poor support.
  • Account closures or freezes happen without explanation causing real distress.
  • Cash deposit limits and withdrawal restrictions are frustrating and restrictive.
Summarised by AI
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About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 38112 company reviews • Last reviewed within 7 days

I cannot understand why Starling do not provide over...

Current Account • 25th January 2026

I cannot understand why Starling do not provide overdraft options.

{"display":"M Montgomery","full_name":"M Montgomery","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Great bank very responsive

Current Account • 25th January 2026

Great bank very responsive. Excellent customer service

{"display":"Morgan b","full_name":"Morgan b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    A fantastic service and bank

    A fantastic service. The app is well built and so easy to navigate. The pin reminders and bank details easy to find. Customer service easy... A fantastic service. The app is well built and so easy to navigate. The pin reminders and bank details easy to find. Customer service easy to reach and work with right there in app. Best experience ever! Read more Read less

    {"display":"rmiller07932@hotmail.com","full_name":"rmiller07932@hotmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Starling impressed me with its use of technology

    Starling impressed me with its use of technology that made signing up easy and the everyday banking has been simple and secure. The only downside... Starling impressed me with its use of technology that made signing up easy and the everyday banking has been simple and secure. The only downside is the slow pace of development for easy savings tools and products that are already in market from various third parties. Read more Read less

    {"display":"Mike Hales","full_name":"Mike Hales","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Mike Hales 24th January 2026
  • 5/5

    one of few banks that the on line experience is amaz...

    one of few banks that the on line experience is amazing, very little hassle and easy to use

    {"display":"Diane Malone","full_name":"Diane Malone","avatar":{"url":"\/assets\/uploads\/avatars\/users\/37251.png"}}'s avatar
  • 5/5

    Tech savvy favourite

    I like the origin story of Starling and it feels like a modern bank vs all the old school Goliath’s. It’s very tech savvy which... I like the origin story of Starling and it feels like a modern bank vs all the old school Goliath’s. It’s very tech savvy which means the app is super intuitive with regular helpful updates. One of my favourite features is ‘spaces’ where I can set different saving pots. They’re not just saving pots. They suggest clever ways to do it like per transaction saving or monthly. The whole UX has made me more interested in my banking. Read more Read less

    {"display":"Isabelle M","full_name":"Isabelle M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Isabelle M 23rd January 2026
  • 5/5

    Easy to use, Innovative, wholesome

    Easy to use, Innovative, wholesome

    {"display":"Jay Nair","full_name":"Jay Nair","avatar":{"url":"\/assets\/uploads\/avatars\/users\/776738.png"}}'s avatar
    Business Account
    Jay Nair 23rd January 2026
  • 4/5

    No nonsense

    Easy to use app. Good customer service. Good linked kids account

    {"display":"Lisa O","full_name":"Lisa O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Lisa O 23rd January 2026
  • 5/5

    Excellent

    I have been with them a few years now and they are always very helpful and keep you updated easy to use app always message... I have been with them a few years now and they are always very helpful and keep you updated easy to use app always message you if there is anything you need to know it was easy to swap account to Read more Read less

    {"display":"Caz","full_name":"Caz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Caz 23rd January 2026
  • 3/5

    rejected for overdraft with real reason as i have a...

    rejected for overdraft with real reason as i have a good history and credit score.

    {"display":"Anthony ","full_name":"Anthony ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Anthony 23rd January 2026
  • 5/5

    Financail peace and clarity with Starling App

    I love Starling Bank's app which has enabled me to set up limited saving spaces which has helped me stay on track with every single... I love Starling Bank's app which has enabled me to set up limited saving spaces which has helped me stay on track with every single payment I make throughout the year. It reminds me if a bill is coming up and I can allocate a saving space to pay an individual bill from. This has helped me acquire finance hygiene, mental clarity and emotional calm around my money. Read more Read less

    {"display":"Darryl Darling","full_name":"Darryl Darling","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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