Starling Bank reviews
Starling Bank reviews
-
Award winning organisation -
Fully digital service with no in-person branches -
Offers digital wallet and contactless payment support -
On-line application and approval process
Review summary
People rate this company as Excellent based on 37,962 product reviews
Latest positive rating
Decent App however very little features
Decent App however very little features especially now that the interest payments in the current account are going thinking about switching to another for my main bank
Latest negative rating
Absolutely avoid.
Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give... Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Read more Read less
About Starling Bank
Starling Bank built Britain’s first digital bank and launched their app in 2017.
Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.
Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.
Starling Bank at a glance
Contact details
- Website
- Visit provider website
- Phone
- 020 7930 4450
- [email protected]
- Social media
Reviews for Starling Bank
Showing 11 of 37962 company reviews • Last reviewed within 21 days
Decent App however very little features
Decent App however very little features especially now that the interest payments in the current account are going thinking about switching to another for my main bank
Starling Bank
Starling Bank
-
5/5
Best app-only current account provider by far.
Best app-only current account provider by far. Most of what I need, incl. foreign currency transaction are free. The app is fantastically easy to use,... Best app-only current account provider by far. Most of what I need, incl. foreign currency transaction are free. The app is fantastically easy to use, and whenever I've had to reach out to them, service has been great. Read more Read less
-
5/5
Easy to Use & Superb Service
It's been a great current account for everyday use with a user-friendly UI, in-account interest and superb customer service. It also doesn't have annoying ads... It's been a great current account for everyday use with a user-friendly UI, in-account interest and superb customer service. It also doesn't have annoying ads to lure you to upgrade; no feature is behind paywall and I do believe this is the right way to bank. Read more Read less
-
4/5
positives and negatives - 70/30
POSITIVES- Great user friendly interface, a quick access to view your card details - one click (Halifax takes a few steps), unlimited pots to store... POSITIVES- Great user friendly interface, a quick access to view your card details - one click (Halifax takes a few steps), unlimited pots to store money in (not save - no interest), no problems with the app being out of service (which happened at least 30 times in a 12 month period when I had Chase), customer service via messaging which is quick at replying. You can have different spending pots to pay straight out of for payments. NEGATIVES- low interest rate in the savings pot which is available, problem opening a kite account as my they didn’t accept the official form of name change (no problem with Halifax, Doctors surgery, School, council etc) Read more Read less
-
5/5
Very good exchange rates
Very good app. Very good foreign currency rates.
-
5/5
Lack of support from the Post Officce.
Since I started using Starling Bank. any problems I have had have been overcome extremely quickly, One problem that always niggles is that if the... Since I started using Starling Bank. any problems I have had have been overcome extremely quickly, One problem that always niggles is that if the cash machine is out of order the Post Office won't help you but they will help anyone from any other bank. Read more Read less
-
5/5
Nothing is too much trtouble for their customer serv...
Nothing is too much trtouble for their customer services team. You just go to Help in the app and then choose gow you want to... Nothing is too much trtouble for their customer services team. You just go to Help in the app and then choose gow you want to contact them. I have never had a problem they couldnn't solve in course of a conversation. Read more Read less
-
5/5
The app is so easy to use, and so intuitive.
The app is so easy to use, and so intuitive. We have it as a joint account for our household expenses and find it very... The app is so easy to use, and so intuitive. We have it as a joint account for our household expenses and find it very helpful that the app notifies us when we have scheduled payments due to come out the next day, and whether there is enough money to cover them. Read more Read less
-
5/5
From the day one I have never looked back..
From the day one I have never looked back. This bank provides an excellent service for all my needs. The app is very easy to... From the day one I have never looked back. This bank provides an excellent service for all my needs. The app is very easy to use and it has fantastic features. My favourite feature is Spaces where I can create as many little money saving 'pockets' as I need. The next thing that I love is how my spending is displayed, I can see how I spend my money and allow me to make informed decisions. Also, I can communicate with the team through the app and get any help if I need it. I can ramble all day about the greatness of the Starling bank because I have never ever been disappointed. I completely trust it with my money! Read more Read less
-
4/5
This bank makes me feel like it watches over my mone...
This bank makes me feel like it watches over my money when I'm not good at. It let's you put money aside I haven't seen... This bank makes me feel like it watches over my money when I'm not good at. It let's you put money aside I haven't seen yet a saving where higher rate and high rate & time before money able back is next one way you might help customers connect to credit agencies show it how bad or good you done that month. The bank is good and hope it stays Read more Read less
Products from Starling Bank
Showing all products offered by Starling Bank
Current Account
by Starling BankStarling Bank offer a current account that allows you to track your spending across 56 categories. You can manage your current account through Starling Bank’s award-winning app. Current accounts include...
Current Account
by Starling BankStarling Bank offer a current account that allows you to track your spending across 56 categories. You can manage your current account through Starling Bank’s award-winning app. Current accounts include...
Business Account
by Starling BankStarling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling...
Business Account
by Starling BankStarling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling...
Kite Childrens Account
by Starling BankFinancial literacy starts from an early age, which is why Starling offers its childrens Kite card from the age of 6 to 16. Complete with a Kite debit card, dedicated...
Kite Childrens Account
by Starling BankFinancial literacy starts from an early age, which is why Starling offers its childrens Kite card from the age of 6 to 16. Complete with a Kite debit card, dedicated...
We are Smart Money People
Join 2 million active users who make better financial decisions with the power of reviews.
Create an accountProtecting trust by verifying companies and reviewers
The only site that specialises in financial services
Providing everyday people with a voice