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Starling Bank reviews

Starling Bank Logo
Rated Excellent • 4.86/5

Starling Bank reviews

Verified business Last reviewed within 14 days
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  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 38,178 product reviews

Average score of 4.86/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended positively over the past 90 days

Starling bank’s app is a joy to use, with handy features like Spaces and Kite accounts making budgeting and managing money simple for all ages. Customer service often impresses with quick, friendly support. However, some find the business banking experience frustrating due to account restrictions, slow problem resolution, and limited overdraft or loan options. Cash deposit limits and occasional app glitches also cause annoyance.

Positive themes

  • Starling bank’s app is super easy to use and makes managing money a breeze.
  • Spaces and Kite accounts make saving and teaching kids about money really straightforward.
  • Customer service is quick and helpful with real people who actually want to help.

Negative themes

  • Business banking can be a nightmare with refusals for loans and overdrafts and poor support.
  • Account closures or freezes happen without explanation causing real distress.
  • Cash deposit limits and withdrawal restrictions are frustrating and restrictive.
Summarised by AI
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About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 38178 company reviews • Last reviewed within 14 days

Fantastic bank

Current account • 8th May 2026

Excellent online app, as soon as you withdraw cash from ATM or use debit card, you get a notification straight away letting you know its... Excellent online app, as soon as you withdraw cash from ATM or use debit card, you get a notification straight away letting you know its left your account. Online payments require you to confirm the payment in the app before being processed which is Excellent the detect fraud payment.Best bank ive ever had Read more Read less

{"display":"Fay","full_name":"Fay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Fay
Rated Excellent • 5.00/5
Read more product reviews
Reply from Starling Bank
Hi Fay, thanks for taking the time to leave this great review. We'd have these features to keep your money safe from fraud, so it's great to hear they've been giving you peace of mind. Happy banking! Team Starling
9th May 2026
Starling Bank

Moved from a big bank, service is so much better

Current account • 8th May 2026

Moved from a big bank, service is so much better

{"display":"Andy J","full_name":"Andy J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Starling Bank
Hi Andy, thanks for your great review! We're glad to hear our 24/7 customer service has been helpful. Happy banking, Team Starling
9th May 2026
Starling Bank
  • 5.00/5

    Multi functional user of Starling

    I’ve used Starling on and off now for several years since the pandemic. This is primarily to manage savings, bill payments and access essential money... I’ve used Starling on and off now for several years since the pandemic. This is primarily to manage savings, bill payments and access essential money pots with easy access. The app gives me full transparency on my savings and the rates of interest are preferable. Read more Read less

    {"display":"Louis","full_name":"Louis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Louis 29th April 2026
  • 5.00/5

    Starling have been such a lovely bank to swap to.

    Starling have been such a lovely bank to swap to. The app is super comprehensive and contacting customer service is a breeze. I have a... Starling have been such a lovely bank to swap to. The app is super comprehensive and contacting customer service is a breeze. I have a joint account with my partner and it works perfectly, everything is very smooth and thoughtful security checks are often put in place that I appreciate massively. Read more Read less

    {"display":"SC","full_name":"SC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    SC 21st April 2026
  • 5.00/5

    Starling is easy to use

    Starling is easy to use and customer service is amazing. It is free to use abroad and easy to create virtual cards for specific spends

    {"display":"Marion McLellan","full_name":"Marion McLellan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1511869.png"}}'s avatar
  • 5.00/5

    Since opening my Starling current account, I have be...

    Since opening my Starling current account, I have become more independent and in control of my money. I can clearly see where my funds are... Since opening my Starling current account, I have become more independent and in control of my money. I can clearly see where my funds are and move them about with ease. I love the App it's easy to use. The customer service I have received has been outstanding. I actually feel looked out for, by my bank. Read more Read less

    {"display":"StixC","full_name":"StixC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    StixC 17th April 2026
  • 5.00/5

    Decent account

    Starling has been a good current account for day-to-day uses and is great for abroad.

    {"display":"Flo","full_name":"Flo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Flo 17th April 2026
  • 5.00/5

    Starling is my favourite account provider

    Starling has always been a good account provider, business and personal. They now provide a free Euro account for personal account holders.

    {"display":"Christopher H","full_name":"Christopher H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    A friendly and professional bank

    Everything is explained clearly and accurately from day one.

    {"display":"Alan Myers","full_name":"Alan Myers","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    SIMPLICITY

    Every action is simple. Easy to top up and transfer funds.

    {"display":"Christopher Whitehouse","full_name":"Christopher Whitehouse","avatar":{"url":"\/assets\/uploads\/avatars\/users\/421396.png"}}'s avatar
  • 5.00/5

    Best Simple online banking provider

    The app is sleek, have all the required features, easy to use, never had any outage or any issues with it. Feel money is safe... The app is sleek, have all the required features, easy to use, never had any outage or any issues with it. Feel money is safe and secure transfers always. super useful feature I like is using the card abroad and getting live exchange rates and some times better than them. Tension free shopping when we go for vacations. Even few cash withdrawals free abroad. Read more Read less

    {"display":"Viswa","full_name":"Viswa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Viswa 17th April 2026

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