Vida Home Loans reviews

Vida Home Loans reviews
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Review summary
People rate this company as Terrible based on 32 product reviews
Latest positive rating
Over and Above
I honestly could not fault VIDA at all. Yes, it probably took a little bit longer than most, but what do you expect when you... I honestly could not fault VIDA at all. Yes, it probably took a little bit longer than most, but what do you expect when you are going to a specialist lender The communication I had with them and my broker had with them was over and above what I expected. I could not fault the customer service that I received from them, we are stupidly happy! Our case went over to appeal in which the senior underwriter and senior members of staff were committed to helping us and needed to know more details. Which when they are lending a large sum of money, they need to do those checked! I will be recommending VIDA to anyone I can if they are in the same situation as we were. Thank you VIDA for making our dream home, a reality. Read more Read less
Latest negative rating
Avoid at any cost...
I’ve had a deeply frustrating experience with Vida Homeloans (AGAIN). After changing my lettings management platform for a Buy-to-Let property — a perfectly reasonable &... I’ve had a deeply frustrating experience with Vida Homeloans (AGAIN). After changing my lettings management platform for a Buy-to-Let property — a perfectly reasonable & routine administrative adjustment — they’ve turned the process into an ordeal! Simple updates that should take a phone call for others, are dragging on for weeks, with required registered delivery letters (not emails), mounting costs, and no real support. I expected professionalism and adaptability from a specialist lender. Instead, I’ve faced delays and inflexibility that have impacted on morale and the smooth running of my property. Their process feels outdated and overly bureaucratic, which is ironic given their marketing around flexibility and serving complex cases. If they struggle with something as straightforward as a platform change, I worry about how they'd handle anything truly complicated. Pros: None that I can name right now. Cons: anachronistic process, Poor communication, Lack of urgency and for sure Not customer-centric Read more Read less

About Vida Home Loans
Vida Home Loans provide mortgage products to UK customers. If you’re wondering if Vida is the right place for your home loan, read our reviews to see what other consumers are saying about this company. Or if you’ve already had a home loan with Vida Home Loans, post a quick review on Smart Money People to share your thoughts and experiences with our community.
Vida Home Loans at a glance
Reviews for Vida Home Loans
Showing 11 of 32 company reviews • Last reviewed within 21 days
Avoid at any cost...
I’ve had a deeply frustrating experience with Vida Homeloans (AGAIN). After changing my lettings management platform for a Buy-to-Let property — a perfectly reasonable &... I’ve had a deeply frustrating experience with Vida Homeloans (AGAIN). After changing my lettings management platform for a Buy-to-Let property — a perfectly reasonable & routine administrative adjustment — they’ve turned the process into an ordeal! Simple updates that should take a phone call for others, are dragging on for weeks, with required registered delivery letters (not emails), mounting costs, and no real support. I expected professionalism and adaptability from a specialist lender. Instead, I’ve faced delays and inflexibility that have impacted on morale and the smooth running of my property. Their process feels outdated and overly bureaucratic, which is ironic given their marketing around flexibility and serving complex cases. If they struggle with something as straightforward as a platform change, I worry about how they'd handle anything truly complicated. Pros: None that I can name right now. Cons: anachronistic process, Poor communication, Lack of urgency and for sure Not customer-centric Read more Read less
Absolutely terrible experience!
Absolutely terrible experience! This company is nothing but a scam—full of hidden fees, false promises, and a complete waste of time. They lured me in... Absolutely terrible experience! This company is nothing but a scam—full of hidden fees, false promises, and a complete waste of time. They lured me in with misleading terms, only to pile on unexpected charges at every stage of the process. After weeks of delays and frustration, they refused to refund my money, leaving me out of pocket for nothing! Their lack of transparency and professionalism is shocking. Do yourself a favor and stay far away from this lender! They will take your money and leave you with nothing but regret. Zero stars if I could! Read more Read less
Products from Vida Home Loans
Showing all products offered by Vida Home Loans
Mortgage
by Vida Home LoansVida Homeloans provides mortgages through intermediaries. The lender claims to help borrowers in a range of circumstances, including first time buyers, expats, the self employed and more. It’s important to...
Mortgage
by Vida Home LoansVida Homeloans provides mortgages through intermediaries. The lender claims to help borrowers in a range of circumstances, including first time buyers, expats, the self employed and more. It’s important to...
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