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Kroo reviews

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Rated Excellent • 4.88/5

Kroo reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support

Review summary

People rate this company as Excellent based on 7,860 product reviews

Average score of 4.88/5
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%
Reviews for Kroo have trended positively over the past 90 days

Kroo’s app and current account are loved for being super easy to use with great interest rates and helpful features like savings pots. The customer service often gets praise for being friendly and quick, making banking feel straightforward and modern. However, some users have faced serious issues with account freezes, slow or poor customer support, and frustrating identity checks, which have caused real headaches.

Positive themes

  • Kroo’s app is really easy to use, intuitive and packed with handy features.
  • The Kroo Current account pays excellent interest rates that users really appreciate.
  • Customer service at Kroo is often described as friendly and quick to respond.

Negative themes

  • Some users had their accounts frozen or closed with little explanation and poor communication.
  • Customer support can be slow or unhelpful when dealing with problems or urgent issues.
  • Opening an account can be difficult due to excessive ID checks and slow processing.
Summarised by AI
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About Kroo

Kroo is a digital bank that was founded in 2016 by Nazim Valimahomed and Tim Brown.

Kroo's mission is to improve people's relationship with money and banks by giving customers more control and financial independence. Kroo has no physical branches so accounts are managed through the app.

Kroo offers a current account, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.

Kroo at a glance

Contact details

Email
[email protected]
Social media

Reviews for Kroo

Showing 11 of 7860 company reviews • Last reviewed within 7 days

Great bank

Personal loan • 26th March 2026

It is a great bank with great loan and good APR offer and excellent support!

{"display":"Endre M","full_name":"Endre M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Good reasonable to use and manage

Cash ISA • 25th March 2026

Good reasonable to use and manage

{"display":"Terri Hughes","full_name":"Terri Hughes","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1412873.png"}}'s avatar
Rated Average • 3/5
Read more product reviews
  • 5/5

    Kroo are magnificent.

    Kroo are magnificent. The app is so easy to use and money transfers arrive immediately. The app is never down. Also, they constantly advise me... Kroo are magnificent. The app is so easy to use and money transfers arrive immediately. The app is never down. Also, they constantly advise me of interest rate changes. Their customer service staff are helpful and incredibly efficient. I'm very impressed with them. The card looks great as well. Read more Read less

    {"display":"Steven Balme","full_name":"Steven Balme","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Since the very start Kroo have always been easy to u...

    Since the very start Kroo have always been easy to use and very helpful

    {"display":"Anthony S","full_name":"Anthony S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Effective, productive banking

    App works well for how I manage my funds, ease of movement, good communication and simple transactional functionality

    {"display":"Troy B","full_name":"Troy B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    Troy B 25th March 2026
  • 4/5

    I have not yet used Kroo at the full potential but i...

    I have not yet used Kroo at the full potential but it sounds great.

    {"display":"Christian","full_name":"Christian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Christian 25th March 2026
  • 5/5

    Applied for a online kroo account, all done within 1...

    Applied for a online kroo account, all done within 15 minutes. , excellent service, would recommend to everyone, absolutely brilliant bank .

    {"display":"sailor58","full_name":"sailor58","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    sailor58 24th March 2026
  • 4/5

    A great interest earning current account.

    A great interest earning current account. Responsive to customer feedback when refining the functionality available in the App as well as adding to products and... A great interest earning current account. Responsive to customer feedback when refining the functionality available in the App as well as adding to products and services. Good use of message and comms to keep me informed. Read more Read less

    {"display":"SK","full_name":"SK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    SK 24th March 2026
  • 5/5

    Good customer service

    I recently had to change my e-mail address and the support person was helpful, professional and polite and helped me to do this efficiently and without fuss.

    {"display":"Rob","full_name":"Rob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Rob 24th March 2026
  • 5/5

    Used Kroo since they started and they keep getting b...

    Used Kroo since they started and they keep getting better and better. With new features added along the way. Easy to use and never had an issue. Highly recommend

    {"display":"AK","full_name":"AK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    AK 24th March 2026
  • 5/5

    Clear and Easy

    I appreciate the concise communication about any changes and especially enjoy using the app.

    {"display":"Lesley Lee","full_name":"Lesley Lee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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