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Kroo Bank reviews

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Rated Excellent • 4.78/5

Kroo Bank reviews

Verified business Last reviewed within 7 days
Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support

Review summary

People rate this company as Excellent based on 9,264 product reviews

Average score of 4.78/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Kroo Bank have trended negatively over the past 90 days

Kroo’s Current account and app are loved for their ease of use and excellent interest rates, making banking feel simple and rewarding. The app’s features like saving pots and instant notifications help keep money organised and accessible. However, many have faced frustrating account freezes, slow or poor customer service, and issues with international payments or account closures without clear explanations.

Positive themes

  • Kroo’s Current account pays brilliant interest rates that really make your money work. (73 mentions)
  • The Kroo app is super easy to use and makes managing money a breeze. (55 mentions)
  • Kroo’s customer service is helpful and quick to resolve issues when needed. (21 mentions)

Negative themes

  • Many have had their Kroo accounts frozen or restricted with little explanation or support. (10 mentions)
Summarised by AI
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About Kroo Bank

Kroo is a digital bank that was founded in 2016 by Nazim Valimahomed and Tim Brown.

Kroo's mission is to improve people's relationship with money and banks by giving customers more control and financial independence. Kroo has no physical branches so accounts are managed through the app.

Kroo offers a current account, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.

Kroo Bank at a glance

Contact details

Email
[email protected]
Social media

Reviews for Kroo Bank

Showing 11 of 9264 company reviews • Last reviewed within 7 days

Great experience very good bank and also great custo...

Current account • 10th October 2026

Great experience very good bank and also great customer service.

{"display":"Navneet Navneet","full_name":"Navneet Navneet","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Easy to use app,easy to setup money transfers 6my ot...

Cash ISA • 22nd August 2026

Easy to use app,easy to setup money transfers 6my other accounts as I used this as a holding account for this reason and to get... Easy to use app,easy to setup money transfers 6my other accounts as I used this as a holding account for this reason and to get interest on a current account is great plus my ISA as well Read more Read less

{"display":"MR C","full_name":"MR C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Fast customer service responses and good rates that...

    Fast customer service responses and good rates that are always open and available. Sometimes lacks minor feature, but, usually is quick to try and solve... Fast customer service responses and good rates that are always open and available. Sometimes lacks minor feature, but, usually is quick to try and solve any issues that might arise with the product in question. Read more Read less

    {"display":"Sharpish","full_name":"Sharpish","avatar":{"url":"\/assets\/uploads\/avatars\/users\/721058.png"}}'s avatar
    Cash ISA
    Sharpish 20th August 2026
  • 5.00/5

    Very good bank and so easy to use

    Very good bank and so easy to use

    {"display":"Gabriel ","full_name":"Gabriel ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Gabriel 10th August 2026
  • 5.00/5

    Brilliant bank can’t ask for a better one

    Brilliant bank can’t ask for a better one

    {"display":"Brian Webb","full_name":"Brian Webb","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1685327.png"}}'s avatar
    Cash ISA
    Brian Webb 27th June 2026
  • 4.00/5

    Easy to use banking app, very happy with the service...

    Easy to use banking app, very happy with the service and what I can do on the app

    {"display":"MR C","full_name":"MR C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    MR C 25th June 2026
  • 5.00/5

    Kroo the turbo app

    Kroo app is 100% versatile. Does everything I need, DD's, transfers and I get interest. Beats other banking apps.

    {"display":"Terence H","full_name":"Terence H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Amazing customer support team.

    Amazing customer support team. With competitive rates surrounding money in the account. Always find it easy to get help with any problems I've been having... Amazing customer support team. With competitive rates surrounding money in the account. Always find it easy to get help with any problems I've been having when it comes to money. Plus, amazing protection from scams and stolen cards. Read more Read less

    {"display":"Sharpish","full_name":"Sharpish","avatar":{"url":"\/assets\/uploads\/avatars\/users\/721058.png"}}'s avatar
    App
    Sharpish 11th June 2026
  • 5.00/5

    Very good experience in this online bank

    Very good experience very easy to use

    {"display":"David Mullen","full_name":"David Mullen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1400906.png"}}'s avatar
  • 4.00/5

    Good app easy to use and not had any problems...

    Good app easy to use and not had any problems using

    {"display":"MR C","full_name":"MR C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    MR C 3rd June 2026
  • 5.00/5

    Is very good bank I’m happy with his service

    Is very good bank I’m happy with his service

    {"display":"Anamaria I","full_name":"Anamaria I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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