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Kroo reviews

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Rated Excellent • 4.77/5

Kroo reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support

Review summary

People rate this company as Excellent based on 9,259 product reviews

Average score of 4.77/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Kroo have trended negatively over the past 90 days

Kroo’s Current account and Cash ISA are loved for their easy-to-use apps and standout interest rates that actually pay you. The banking experience feels modern, straightforward, and reliable, with helpful customer service when needed. However, some users have faced frustrating account freezes, slow responses, and issues with payment reviews that have caused real headaches.

Positive themes

  • Kroo’s Current account app is super easy to use and makes banking a breeze.
  • Kroo pays excellent interest rates on Current accounts and Cash ISAs.
  • Kroo’s customer service is friendly and quick to help when needed.

Negative themes

  • Kroo sometimes freezes accounts or delays access with poor communication.
  • Payment reviews and blocked transfers cause frustrating delays and issues.
  • Customer service can be slow or unhelpful resolving serious problems.
Summarised by AI
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About Kroo

Kroo is a digital bank that was founded in 2016 by Nazim Valimahomed and Tim Brown.

Kroo's mission is to improve people's relationship with money and banks by giving customers more control and financial independence. Kroo has no physical branches so accounts are managed through the app.

Kroo offers a current account, an overdraft, deposit protection up to £85,000 and zero fees on spending abroad.

Kroo at a glance

Contact details

Email
[email protected]
Social media

Reviews for Kroo

Showing 11 of 9259 company reviews • Last reviewed within 7 days

Kroo the turbo app

Current account • 11th June 2026

Kroo app is 100% versatile. Does everything I need, DD's, transfers and I get interest. Beats other banking apps.

{"display":"Terence H","full_name":"Terence H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Amazing customer support team.

App • 11th June 2026

Amazing customer support team. With competitive rates surrounding money in the account. Always find it easy to get help with any problems I've been having... Amazing customer support team. With competitive rates surrounding money in the account. Always find it easy to get help with any problems I've been having when it comes to money. Plus, amazing protection from scams and stolen cards. Read more Read less

{"display":"Sharpish","full_name":"Sharpish","avatar":{"url":"\/assets\/uploads\/avatars\/users\/721058.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Very good experience in this online bank

    Very good experience very easy to use

    {"display":"David Mullen","full_name":"David Mullen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1400906.png"}}'s avatar
  • 4.00/5

    Good app easy to use and not had any problems...

    Good app easy to use and not had any problems using

    {"display":"MR C","full_name":"MR C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    MR C 3rd June 2026
  • 5.00/5

    Is very good bank I’m happy with his service

    Is very good bank I’m happy with his service

    {"display":"Anamaria I","full_name":"Anamaria I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I had issue in some transection then i complained to...

    I had issue in some transection then i complained to the bank and its solved imminently within a minite

    {"display":"Sanjay P","full_name":"Sanjay P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sanjay P 27th April 2026
  • 5.00/5

    Banking with Kroo has been a good experience overall.

    Banking with Kroo has been a good experience overall. The app is clear and easy to use. Keeping track of my spending and savings is... Banking with Kroo has been a good experience overall. The app is clear and easy to use. Keeping track of my spending and savings is simple having access to both in the one place. Read more Read less

    {"display":"Veronica S","full_name":"Veronica S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Veronica S 24th April 2026
  • 5.00/5

    Really good bank no hassle would recommend

    Really good bank no hassle would recommend

    {"display":"James N","full_name":"James N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    James N 24th April 2026
  • 4.00/5

    issue with my account customer service was great

    I had an issue with my account and the customer service person was very friendly, professional and patient. He waited on the phone for a... I had an issue with my account and the customer service person was very friendly, professional and patient. He waited on the phone for a while whilst I followed his instructions of resetting my accounnt. Read more Read less

    {"display":"Rob","full_name":"Rob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    App
    Rob 24th April 2026
  • 5.00/5

    Good customer service customer service

    Good customer service and easy to contact

    {"display":"Craig blair","full_name":"Craig blair","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good support great customer service

    Good support great customer service

    {"display":"Alisha dodds","full_name":"Alisha dodds","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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