Saffron Building Society reviews
Saffron Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 6,509 product reviews
Saffron Building Society shines with its friendly, helpful staff and the comfort of local branches like Halstead and Brentwood, making banking feel personal and easy. However, the online experience and app often frustrate users, with slow systems and unclear processes. Branch opening hours and staffing levels also leave some feeling let down.
Positive themes
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Saffron Building Society staff are consistently friendly, helpful, and knowledgeable.
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Local branches like Halstead and Brentwood offer a warm welcome and great face-to-face service.
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Saffron Building Society makes maturity instructions and account changes straightforward with helpful staff.
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Negative themes
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The online system and app are often slow and difficult to use for many customers.
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Branch opening hours and staffing levels sometimes cause long waits or closures when expected open.
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Interest rates are seen as low and uncompetitive compared to other providers.
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