Excellent service over the years at Saffron Building Society, including Lewis today in the Colchester branch. It was nice to see him back.

Visited Bishops Stortford Branch this morning. Was able to speak with the consultant Kendra without an appointment. Very pleased with the service as always, new... Visited Bishops Stortford Branch this morning. Was able to speak with the consultant Kendra without an appointment. Very pleased with the service as always, new account opened and existing account switched into a higher rate account. A loyal customer since the 70s. Read more Read less

Having concerns that I had not received my documents in the post, I rang the helpline and spoke to Cassie Jones who has now re... Having concerns that I had not received my documents in the post, I rang the helpline and spoke to Cassie Jones who has now re sent the documents and was very helpful and reassuring. Read more Read less

Lisa was very friendly and helpful. And it was so nice to talk to someone not just in a call centre reading off a script

Thank you to Cassie for assisting me over the phone with a problem I had. She made it easy to understand what was happening and... Thank you to Cassie for assisting me over the phone with a problem I had. She made it easy to understand what was happening and resolved the issue I had promptly and professionally. Should I have an issue again I hope its Cassie I'm connected to! Read more Read less

Great service over the phone by Cassie. She was attentive and listened to every problem that I had I am not great at online banking... Great service over the phone by Cassie. She was attentive and listened to every problem that I had I am not great at online banking but Cassie made it simple. Thank you Saffron Read more Read less

Excellent service in Ware from Leah and Lucy

The customer service, whether that be in branch or over the telephone, is always brilliant with Saffron. I spoke to Lewis on the phone today... The customer service, whether that be in branch or over the telephone, is always brilliant with Saffron. I spoke to Lewis on the phone today but the same could be said for all of the staff. They are so well trained and that must stem from the management, so keep up the hard work. I have dealt with a lot of companies in my lifetime but I cannot say the same about all of them! Read more Read less

Great service in Haverhill today switching accounts over to a better rate