AMAZING HELP FROM SOPHIA, SHE WAS VERY BRIGHT AND COULD HELP WITH ALL MY QUESTIONS AN QUERIES

Very informative, Morgan explained things clearly & was very hepful

Florrie was extremely helpful and provided excellent advice. Having phoned with a view to potentially closing my savings account, I opened a new account with... Florrie was extremely helpful and provided excellent advice. Having phoned with a view to potentially closing my savings account, I opened a new account with a better interest rate which is higher than some competitors. Read more Read less

All the staff at Ware have always been very helpful and supportive, Andy's appointment made things comfortable, Jake, Lucy Debbie and Megan have always bent... All the staff at Ware have always been very helpful and supportive, Andy's appointment made things comfortable, Jake, Lucy Debbie and Megan have always bent over backwards to be helpful and accomodating. Read more Read less

I called Saffron twice today, & spoke to both Anne and Lisa. Both were very friendly & helpful. Every time I call Saffron the people... I called Saffron twice today, & spoke to both Anne and Lisa. Both were very friendly & helpful. Every time I call Saffron the people are lovely, & answer my query. They are both very knowledgable. Read more Read less

I always have a good experience when dealing with Saffron Building Society staff. They are, without fail, knowledgeable, helpful and cheerful. I now think Saffron... I always have a good experience when dealing with Saffron Building Society staff. They are, without fail, knowledgeable, helpful and cheerful. I now think Saffron rather than TOWIE when I think of Essex; I'm a very happy customer. Read more Read less

I opened a joint Online Saver account with my wife. She was already a customer and I was not. The Saffron desktop website rejected my... I opened a joint Online Saver account with my wife. She was already a customer and I was not. The Saffron desktop website rejected my attempts to create a password. I eventually found out from Chi that my wife, as an existing customer, needed to be the first name on the account. After the account was opened my input of the temporary login password was also rejected. Advice from Chi was that I should create my login password by registering on the mobile app first. This worked and I was then able to log in on my desktop. So, I had to use two different workarounds that were both suggested by Chi. It would be a good idea to mention these on your FAQs. Also, the password specification mentions up to 30 characters. I was advised to try up to 15 characters. So I had great personal customer service from Chi but Saffron's IT system could do with an overhaul. Without Chi's assistance our account would never have been opened. We would have just given up and invested our money elsewhere. Read more Read less

I have had a (small) savings account with Saffron for a few years and find their accounts to have a competitive rate of interest. Easy... I have had a (small) savings account with Saffron for a few years and find their accounts to have a competitive rate of interest. Easy to open an account online, handy for me as not at home with things online, but Saffron I can work with. Read more Read less

All staff are very helpful and friendly and always efficient answering questions