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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.75/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 7,445 product reviews

Average score of 4.75/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 7445 company reviews • Last reviewed within 7 days

Good service

Savings • 20th April 2026

Staff always ays good customer service and information. I always value face to face conversations.

{"display":"Margaret C","full_name":"Margaret C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

It is great to have a bank/building society physical...

Savings • 20th April 2026

It is great to have a bank/building society physically staying in the town so that one can have face-to-face discussion and one can use real... It is great to have a bank/building society physically staying in the town so that one can have face-to-face discussion and one can use real money rather than having to rely on on-line banking. Read more Read less

{"display":"Jane G","full_name":"Jane G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    An excellent local banking facility.

    Always a satisfying visit. Especially now that Barclay, Lloyds, Halifax and Santander have abandoned their customers and done a runner from the town! Staff are... Always a satisfying visit. Especially now that Barclay, Lloyds, Halifax and Santander have abandoned their customers and done a runner from the town! Staff are always cheerful and helpful, steering you in the right direction for your benefit. Excellent products to suit a wide variety of situations. Read more Read less

    {"display":"Chris B","full_name":"Chris B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris B 20th April 2026
  • 5/5

    Knowledgeable and courteous staff

    Always helpful informative staff who provide answers and help promptly whether it's via the telephone or email. Knowledgeable, courteous and polite

    {"display":"Maureen M","full_name":"Maureen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Maureen M 20th April 2026
  • 5/5

    Excellent range of products

    Excellent range of products very helpful staff

    {"display":"Donna ","full_name":"Donna ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Donna 20th April 2026
  • 5/5

    SAVING FOR ANOTHER DAY

    Easy to view and access online savings products. I like I can view savings accounts and keep an eye on interest rates at any time... Easy to view and access online savings products. I like I can view savings accounts and keep an eye on interest rates at any time with the mobile app. I find interest rates competitive. Also informative messages at times and remembered to wish me happy birthday! Read more Read less

    {"display":"Hugh S","full_name":"Hugh S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hugh S 20th April 2026
  • 3/5

    Good interest rates for savings

    I have been a savings customer for a few years now. The interest rates have been consistently high and the app is relatively easy to... I have been a savings customer for a few years now. The interest rates have been consistently high and the app is relatively easy to use. I was disappointed with customer service about a promotion for recommending someone where I was eligible and did not receive the promised token- when I raised it, I got an unhelpful response that did not explain things adequately. Read more Read less

    {"display":"JB","full_name":"JB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JB 20th April 2026
  • 5/5

    I have no complaints.

    I have no complaints. Customer service is always great staff are lovely in Branch

    {"display":"Deb B","full_name":"Deb B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Deb B 20th April 2026
  • 5/5

    Easy application process.

    Easy application process. Speedy processing, too.

    {"display":"Theo Seddon Deane","full_name":"Theo Seddon Deane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Amazing staff for an amazing Building Society.

    They are always professional and listening. They have attractive products and some of the best interest rates for savings accounts. They keep you informed about... They are always professional and listening. They have attractive products and some of the best interest rates for savings accounts. They keep you informed about the Bank of England interest rates and also they always give you the chance to give your opinion on how the Building Society is managed. Read more Read less

    {"display":"Gilles T","full_name":"Gilles T","avatar":{"url":"\/assets\/uploads\/avatars\/users\/822366.png"}}'s avatar
    Savings
    Gilles T 20th April 2026
  • 5/5

    Good, Old-Fashioned Service

    Recent telephone transaction on maturity of product: quickly able to speak with a helpful, competent representative who was able to implement the required transactions speedily and efficiently.

    {"display":"Bruce R","full_name":"Bruce R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Bruce R 20th April 2026

    Products from Saffron Building Society

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