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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,088 product reviews

Average score of 4.84/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8088 company reviews Last reviewed within 7 days

i HAVE RECENTLY OPENED SEVERAL NEW ACCOUNTS I THINK...

Savings 20th July 2026

i HAVE RECENTLY OPENED SEVERAL NEW ACCOUNTS I THINK THE LADIES AT ROYSTON ARE REALLY FRIENDLY AND UNDERSTANDING

Verified source
Rated Excellent 5.00/5
Read more product reviews

A pleasure to use this customer service facility!

Mortgages 20th July 2026

It was great not to have to go through too many selection processes on the telephone - and the phone was answered by someone who... It was great not to have to go through too many selection processes on the telephone - and the phone was answered by someone who spoke very well. The bonus was that there was no background clatter and the line was good. Read more Read less

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Cassie Jones is always professional and will put you...

    Cassie Jones is always professional and will put your needs first, she will always have you leaving with a smile and makes any transaction pleasant... Cassie Jones is always professional and will put your needs first, she will always have you leaving with a smile and makes any transaction pleasant and straightforward, shame she is put more on the phones would to see her back in the front as I believe she is great with face to face customer service Read more Read less

    {"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James 20th July 2026
  • 5.00/5

    I came in to renew my isa and very happy rate had in...

    I came in to renew my isa and very happy rate had increased and that Caroline has sorted this all out for me now.

    Savings
    Verified source 20th July 2026
  • 5.00/5

    Thank you to max who provided excellent service today.

    Thank you to max who provided excellent service today.

    Savings
    Verified source 20th July 2026
  • 5.00/5

    IT Issues

    Joshua was very helpful with the IT issues.

    {"display":"Minaz ","full_name":"Minaz ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Minaz 19th July 2026
  • 5.00/5

    Saffron Customer Service Levels

    Dealt directly withJosh. He was patient and knowledgable. I had a problem logging in but eventually was sorted and I gained access to my accounts. A genuine professional service.

    {"display":"MW","full_name":"MW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MW 18th July 2026
  • 5.00/5

    I have been using the Saffron at Royston for many ma...

    I have been using the Saffron at Royston for many many years. The staff have always been very kind to me and supportive, especially after... I have been using the Saffron at Royston for many many years. The staff have always been very kind to me and supportive, especially after I had my accident last year. I hope you always stay open. Read more Read less

    Savings
    Verified source 18th July 2026
  • 5.00/5

    Resolved our query.

    Resolved our query and very helpful and professional.

    Mortgages
    Verified source 17th July 2026
  • 5.00/5

    Thank you

    When my Wife told me that her mobile phone was giving problems, I knew that she was in for a bumpy ride. So I found... When my Wife told me that her mobile phone was giving problems, I knew that she was in for a bumpy ride. So I found her on the phone, speaking to Josh Henderson of Saffron Building Society, who took a lot of trouble and determination, to patiently navigate Pauline around her phone so that she could access her account. With Josh’s expertise, we finally got in. I have been a saver with Saffron for some time now and have always found their Colleagues to be helpful, and since it was I who recommended them to my Wife, I felt that I just had to express thanks from the both of us. Read more Read less

    {"display":"Alan Delaney","full_name":"Alan Delaney","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan Delaney 17th July 2026
  • 5.00/5

    Visited Royston branch to ask about children's accou...

    Visited Royston branch to ask about children's accounts. Was seen by Debs who recommended booking in an appointment. Great service.

    Savings
    Verified source 17th July 2026

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