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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,064 product reviews

Average score of 4.84/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8064 company reviews Last reviewed within 7 days

Sarah Dexter

Savings 15th July 2026

I was trying to sort out my accounts and after a conversation Sarah was able to find a simple solution which was in place shortly... I was trying to sort out my accounts and after a conversation Sarah was able to find a simple solution which was in place shortly afterwards. I was expecting the process to be much more complicated. Read more Read less

Rated Excellent 5.00/5
Read more product reviews

Called by a member of staff to notify me that by Bon...

Savings 15th July 2026

Called by a member of staff to notify me that by Bond and ISA were maturing - went into the colchester branch today to get... Called by a member of staff to notify me that by Bond and ISA were maturing - went into the colchester branch today to get it all sorted - Great sertvice all round Read more Read less

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Very friendly service and genuinely happy to see you.

    Very friendly service and genuinely happy to see you. It's always a delight to visit the girls in the Royston branch of Saffron.

    Savings
    Verified source 15th July 2026
  • 5.00/5

    Always like coming into Saffron and speaking to the...

    Always like coming into Saffron and speaking to the staff. Always happy and helpful

    Savings
    Verified source 15th July 2026
  • 5.00/5

    I opened an Isa this morning in Royston branch with...

    I opened an Isa this morning in Royston branch with Caroline.

    Savings
    Verified source 15th July 2026
  • 5.00/5

    Spoke to Lucy who was very helpful- Saffron is one o...

    Spoke to Lucy who was very helpful- Saffron is one of the best for customer service

    Savings
    Verified source 15th July 2026
  • 5.00/5

    Lovely service from the Ware Branch, was a little qu...

    Lovely service from the Ware Branch, was a little queue but i was greeted before being taken into the office to renew my ISA, lovely service as always

    Savings
    Verified source 15th July 2026
  • 5.00/5

    Helpful people

    Sent a secure message via my online account and received a very quick response from Finlay at the Halstead Branch. My mistake was quickly rectified.... Sent a secure message via my online account and received a very quick response from Finlay at the Halstead Branch. My mistake was quickly rectified. Good range of accounts and they also reward their loyal customers with better interest rates. Read more Read less

    {"display":"Lilian H","full_name":"Lilian H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lilian H 14th July 2026
  • 5.00/5

    Sophia was very helpful with managing my fixed rate...

    Sophia was very helpful with managing my fixed rate bond and new ISA account

    {"display":"Mrs N","full_name":"Mrs N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs N 14th July 2026
  • 5.00/5

    Brentwood Branch

    Came in to Brentwood branch and spoke with Max today. So nice to have a place who cares about your savings as they booked me an appointment.

    Savings
    Verified source 14th July 2026
  • 5.00/5

    I came in to have my books made up it's so lovely to...

    I came in to have my books made up it's so lovely to come in and speak to someone locally these days

    Savings
    Verified source 14th July 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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