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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,053 product reviews

Average score of 4.84/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8053 company reviews Last reviewed within 7 days

So helpful, talk to you like a person.

Mortgages 13th July 2026

So helpful, talk to you like a person.

Verified source
Rated Excellent 5.00/5
Read more product reviews

Always very polite and friendly.

Savings 13th July 2026

Always very polite and friendly. Very good service to me at Royston

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Clear concise communications

    Clear concise communications so complying with my request quickly. Excellent service. Thank you

    Mortgages
    Verified source 13th July 2026
  • 5.00/5

    Stay open , would be lost without Royston!

    Stay open , would be lost without Royston!

    Savings
    Verified source 13th July 2026
  • 5.00/5

    Caroline is friendly and helpful and she showed grea...

    Caroline is friendly and helpful and she showed great customer interest in me and provided excellent service.

    Savings
    Verified source 13th July 2026
  • 2.00/5

    Call to port and top up my mortgage

    Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed... Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call back on Fri. My phone was cut off on many occations whilst waiting during the week. However, my service and conversation and information provided was very good. It just took a week to speak to someone. Read more Read less

    Mortgages
    Verified source 10th July 2026
  • 5.00/5

    Prompt efficient service

    Finlay from the Halstead branch responded to my request in a very prompt and efficient manner.

    {"display":"Andrew W","full_name":"Andrew W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew W 10th July 2026
  • 5.00/5

    Very helpful and personal customer service.

    Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products.

    Mortgages
    Verified source 10th July 2026
  • 5.00/5

    Kim was very helpful and answered all of my question...

    Kim was very helpful and answered all of my questions very well.

    Mortgages
    Verified source 10th July 2026
  • 5.00/5

    Customer service is always excellent and josh was ve...

    Customer service is always excellent and josh was very professional

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Excellent customer service in mortgage team

    So easy to get through on the phone immediately to a person who is able to give answers to my mortgage change of product queries... So easy to get through on the phone immediately to a person who is able to give answers to my mortgage change of product queries - and who actions things straight away. Read more Read less

    Mortgages
    Verified source 10th July 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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