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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,080 product reviews

Average score of 4.84/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8080 company reviews Last reviewed within 7 days

Resolved our query.

Mortgages 17th July 2026

Resolved our query and very helpful and professional.

Verified source
Rated Excellent 5.00/5
Read more product reviews

Thank you

Savings 17th July 2026

When my Wife told me that her mobile phone was giving problems, I knew that she was in for a bumpy ride. So I found... When my Wife told me that her mobile phone was giving problems, I knew that she was in for a bumpy ride. So I found her on the phone, speaking to Josh Henderson of Saffron Building Society, who took a lot of trouble and determination, to patiently navigate Pauline around her phone so that she could access her account. With Josh’s expertise, we finally got in. I have been a saver with Saffron for some time now and have always found their Colleagues to be helpful, and since it was I who recommended them to my Wife, I felt that I just had to express thanks from the both of us. Read more Read less

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Visited Royston branch to ask about children's accou...

    Visited Royston branch to ask about children's accounts. Was seen by Debs who recommended booking in an appointment. Great service.

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Came into withdraw my money from a very slow account.

    Came into withdraw my money from a very slow account. Debbie is very patient at Royston.

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Went into Royston to open 3 accounts.

    Went into Royston to open 3 accounts. Was very impressed with the service and efficiency. Thank you Debbie for your help with certifying my documents... Went into Royston to open 3 accounts. Was very impressed with the service and efficiency. Thank you Debbie for your help with certifying my documents to provide to the bank. This is service that stands out, please stay open. Read more Read less

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Josh Hutchinson

    Very helpful customer service from Josh!

    {"display":"K g","full_name":"K g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    K g 17th July 2026
  • 5.00/5

    Very efficient and helpful call with a Saffron adviser

    Very efficient and helpful call with a Saffron adviser

    Mortgages
    Verified source 17th July 2026
  • 5.00/5

    Ian at Colchester is excellent as are all the other...

    Ian at Colchester is excellent as are all the other members of staff - everyone is always happy, smiling and more than happy to help... Ian at Colchester is excellent as are all the other members of staff - everyone is always happy, smiling and more than happy to help with enquiries. Please keep the branch open Read more Read less

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Problem with a Withdrawal from my Savings

    I had a problem with a withdrawal from my savings account. I called them and Sophia sorted it out in next to no time.

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 16th July 2026
  • 5.00/5

    Quality service provided by Dan in the Brentwood branch

    Quality service provided by Dan in the Brentwood branch

    Savings
    Verified source 16th July 2026
  • 5.00/5

    Very happy with the service at Halstead always help...

    Very happy with the service at Halstead always helpful and friendly

    Savings
    Verified source 16th July 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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