Zoe was very helpful in answering all the questions I had and fulfilling the changes I wanted to my account

Zoe was extremely helpful and polite.

thanks Andy for the call back appointment - spot on with customer service, really helpful and attentive to needs - made the process much easier

Thought I needed to open a new account. Sarah phoned, said they could automatically transfer to one with better rate - while keeping all the... Thought I needed to open a new account. Sarah phoned, said they could automatically transfer to one with better rate - while keeping all the same details. Easy and clearly explained. The website could do with a bit of work. Took over 5 minutes for a security code to come through, and when scrolling down, other pages of information appear over current content. Read more Read less

I opened a bond with Caroline this morning. The process was easy and Caroline helped me with all the paperwork and I give 5 stars.... I opened a bond with Caroline this morning. The process was easy and Caroline helped me with all the paperwork and I give 5 stars. I only mark a 9 as I don't usually recommend anything to my friends as like to be private about my affairs. Keep doing what you are doing. Read more Read less

Always helpful in Haverhill, Tina and rest of staff are friendly

Staff are always friendly and efficient at Haverhill branch. Served by Tina today

Andy took time out to bring us in for a walk in - opened up a bond for us and helped answer all our queries... Andy took time out to bring us in for a walk in - opened up a bond for us and helped answer all our queries before going ahead and opening up the account Read more Read less

Lisa was great and really helpful