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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.72/5

Saffron Building Society reviews

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Verified business Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 6,768 product reviews

Average score of 4.72/5
5 star
82%
4 star
10%
3 star
3%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with its friendly, helpful staff and the comfort of local branches like Halstead and Brentwood, making banking feel personal and easy. However, the online experience and app often frustrate users, with slow systems and unclear processes. Branch opening hours and staffing levels also leave some feeling let down.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful, and knowledgeable.
  • Local branches like Halstead and Brentwood offer a warm welcome and great face-to-face service.
  • Saffron Building Society makes maturity instructions and account changes straightforward with helpful staff.

Negative themes

  • The online system and app are often slow and difficult to use for many customers.
  • Branch opening hours and staffing levels sometimes cause long waits or closures when expected open.
  • Interest rates are seen as low and uncompetitive compared to other providers.
Summarised by AI
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 6768 company reviews • Last reviewed within 7 days

All my dealings have been dealt with excellently onl...

Savings • 27th January 2026

All my dealings have been dealt with excellently online & by staff

{"display":"Neville Archer","full_name":"Neville Archer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

My Accounts were easy to open with clear information...

Savings • 27th January 2026

My Accounts were easy to open with clear information throughout. The interest rates are competitive. The account is also easy to manage through an online... My Accounts were easy to open with clear information throughout. The interest rates are competitive. The account is also easy to manage through an online portal. This is a relatively small Society that is rooted in its communities but it still offers the facilities of much larger institutions. Read more Read less

{"display":"Steven M","full_name":"Steven M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Brilliant customer service.

    Brilliant customer service. It is fantastic to have a branch nearby that I can go into to discuss queries face to face. Staff are always... Brilliant customer service. It is fantastic to have a branch nearby that I can go into to discuss queries face to face. Staff are always knowledgeable and act quickly. I hold multiple savings accounts which have a competitive rate of interest. Read more Read less

    {"display":"Stephanie Dodd","full_name":"Stephanie Dodd","avatar":{"url":"\/assets\/uploads\/avatars\/users\/701885.png"}}'s avatar
    Savings
    Stephanie Dodd 27th January 2026
  • 5/5

    Safe in Saffron's Hands

    Saffron Building Staff have been competent, helpful and personable in all my dealings (interactions) with the Building Society. I feel confident in the Society's capability... Saffron Building Staff have been competent, helpful and personable in all my dealings (interactions) with the Building Society. I feel confident in the Society's capability in managing my savings to best advantage. Read more Read less

    {"display":"Eileen Mary Anne Hannis","full_name":"Eileen Mary Anne Hannis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Happy customer

    Easy website and customer service

    {"display":"Sandra Leonard ","full_name":"Sandra Leonard ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandra Leonard 27th January 2026
  • 5/5

    We have been saving with Saffron for many years now...

    We have been saving with Saffron for many years now and always found them informative and helpful. We are always greeted with smiling faces and... We have been saving with Saffron for many years now and always found them informative and helpful. We are always greeted with smiling faces and we know our savings are in good hands. Read more Read less

    {"display":"Jan G","full_name":"Jan G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jan G 27th January 2026
  • 5/5

    Great local building society

    Pay high rates on their regular savers. Very helpful staff always pleasant and they do what they say they will do!

    {"display":"MisseyJulie","full_name":"MisseyJulie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MisseyJulie 27th January 2026
  • 5/5

    friendy and knowledgeable staff plus they have branc...

    friendy and knowledgeable staff plus they have branches that are open

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 27th January 2026
  • 4/5

    Regular savings

    The regular savings account has very good interest rate, but the amount per month is very low

    {"display":"K K","full_name":"K K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    K K 27th January 2026
  • 5/5

    Saffron for Service, Savings and Mortgages for Everyone

    Good for advice and guidance in providing the best value for savings, both long and short term. The staff are always friendly, polite and helpful... Good for advice and guidance in providing the best value for savings, both long and short term. The staff are always friendly, polite and helpful and the service outstanding. Best of all, it is a local service in a town where all banks have been closed. Read more Read less

    {"display":"geraldine sandra holloway","full_name":"geraldine sandra holloway","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Always get a person, not a bot.

    Always get a person, not a bot. The also listen and answer my question or help me do what I want to do. A personal service, truly and simply.

    {"display":"Gillian M","full_name":"Gillian M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gillian M 27th January 2026

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