I would like to review the actions of Cassie Jones, Member Representative at Bishop Stortford Branch Following the death of my father, and as executor... I would like to review the actions of Cassie Jones, Member Representative at Bishop Stortford Branch Following the death of my father, and as executor to his estate, I needed to inform various financial institutions of his passing to protect his assets and obtain the necessary information for probate. I subsequently contacted Saffron Building Society by telephone for assistance in competing the bereavement notification. I spoke with Ms Cassie Jones who had a communication style that was both empathetic and professional. Ms Jones took personal responsibility for my enquiry and volunteered to become my point of contact for future enquiries. Ms Jones demonstrated equality and diversity, understanding the diverse needs of others less competent in Information and Technology and provided guidance throughout the process. On a later date, I attended the branch to provide supporting documents, Ms Jones was present and ever efficient, recording the documents according to company policy, ensuring the safe handling of information and protecting the assets and interests of all parties. Ms Jones efforts and motivation delivered a high quality of service that I sincerely appreciated and upheld the reputation of Saffron Building Society – Well Done. Peter Hacker Read more Read less

very friendly and helpful. very efficient

Great service in branch, thank you

The boys in Brentwood are the only reason we come into branch. Max and Dan H are efficient and friendly.

Contacted Saffron BS today and spoke with Cassie Jones who was polite and knowledgeable. She answered all of my questions and advised me accordingly.

Andy, Lucy & Jake - have all been super friendly, reassuring & very helpful, its been a great comfort that you have all been so... Andy, Lucy & Jake - have all been super friendly, reassuring & very helpful, its been a great comfort that you have all been so helpful and supportive since the passing of my Betty during such a stressful time, i cannot thank you enough and i am eternally greatful. Read more Read less

I have spoken to Lisa a few times now - she is a great representative for the company. She always explains everything so clearly and... I have spoken to Lisa a few times now - she is a great representative for the company. She always explains everything so clearly and is a pleasure to spoke to. Read more Read less

Kim was very friendly and informative. Her service was quick and efficient

I spoke with Lady called Zoe today who helped me with unlocking my account as I entered my password wrong to many times. it was... I spoke with Lady called Zoe today who helped me with unlocking my account as I entered my password wrong to many times. it was the best customer service I have ever received by phone call. Read more Read less