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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.76/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 7,607 product reviews

Average score of 4.76/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and patient in branch and on calls.
  • Saffron Building Society offers clear advice and makes mortgage and savings processes easy to understand.
  • Having a local branch open is a big plus for Saffron Building Society customers.

Negative themes

  • Saffron Building Society’s online services and app are often slow and tricky to use.
  • ISA rates at Saffron Building Society are frequently seen as lower than competitors.
  • Mortgage interest rates at Saffron Building Society are considered high and inflexible by some.
Summarised by AI
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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 7607 company reviews • Last reviewed within 7 days

I can really recommend saffron building society

Savings • 24th April 2026

I can really recommend saffron building society

{"display":"Jean ","full_name":"Jean ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great customer service, spoke to Kim she was very he...

Mortgages • 24th April 2026

Great customer service, spoke to Kim she was very helpful.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Everytime i've had a problem, the live chat has been...

    Everytime i've had a problem, the live chat has been so helpful! Especially my man lewis hemingway. Even wished me a lovely weekend

    {"display":"Harry A","full_name":"Harry A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Harry A 24th April 2026
  • 5/5

    Professional telephone help with savings account.

    Zoe Collins set up my new members regular savers account via a telephone conversation. I like to have money transferred from my maturing savings account... Zoe Collins set up my new members regular savers account via a telephone conversation. I like to have money transferred from my maturing savings account to start the new account and I wasn't sure how to do this. Read more Read less

    {"display":"Denise B","full_name":"Denise B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Denise B 24th April 2026
  • 5/5

    Best building society.

    Clean, surrounding,,and friendly helpful staff.

    {"display":"Keith Easton","full_name":"Keith Easton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/758411.png"}}'s avatar
    Savings
    Keith Easton 23rd April 2026
  • 5/5

    Friendly and professional.

    Friendly and professional. Very helpful when I was trying to.open my son's first savings account.

    {"display":"Mrs N","full_name":"Mrs N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs N 23rd April 2026
  • 5/5

    A friendly local building society

    A friendly local building society. It is easy to ring customer services and to talk to a real person. I feel valued as a customer.... A friendly local building society. It is easy to ring customer services and to talk to a real person. I feel valued as a customer. Good interest rates and a choice of savings accounts. Read more Read less

    {"display":"Mel F","full_name":"Mel F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mel F 22nd April 2026
  • 5/5

    My experience with Saffron Building Society is excel...

    My experience with Saffron Building Society is excellent, because they offer w wide variety of products, their interest rates are competitive, they're easy to deal... My experience with Saffron Building Society is excellent, because they offer w wide variety of products, their interest rates are competitive, they're easy to deal with, they have good customer service staff if I need help with anything, they're easily accessible via branches, etc, and they're a trustworthy company. Read more Read less

    {"display":"Nita P","full_name":"Nita P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nita P 22nd April 2026
  • 5/5

    Zoe was extremely helpful, friendly and professional...

    Zoe was extremely helpful, friendly and professional and solved my issue.

    {"display":"Janet B","full_name":"Janet B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janet B 22nd April 2026
  • 5/5

    Second to none

    Zoe Collins provided an excellent service. Very professional and knowledgeable in her approach to my wife and me. Able to resolve the difficulty we were... Zoe Collins provided an excellent service. Very professional and knowledgeable in her approach to my wife and me. Able to resolve the difficulty we were having with our account in a timely but relaxed way. The issue was resolved to our satisfaction very effectively. Thankyou Zoe. Read more Read less

    {"display":"Anthony E","full_name":"Anthony E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthony E 22nd April 2026
  • 5/5

    Helpful branch being located in the library

    Helpful branch being located in the library combines two jobs in one location.

    {"display":"Ray of Essex","full_name":"Ray of Essex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ray of Essex 22nd April 2026

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