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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.83/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,855 product reviews

Average score of 4.83/5
5 star
85%
4 star
9%
3 star
3%
2 star
1%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with genuinely friendly and helpful staff who make banking feel personal and straightforward. Their savings products often offer competitive rates, especially for regular savers and loyal customers. However, many find the online and app experience frustrating, with frequent access issues and poor digital support. Slow processing and communication hiccups also dampen the experience for some.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and make you feel valued. (82 mentions)
  • Savings accounts often have competitive interest rates that many find attractive. (13 mentions)

Negative themes

  • The online app and website are often described as clunky and frustrating to use. (6 mentions)
Summarised by AI
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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8855 company reviews • Last reviewed within 7 days

Zoe was very patient and professional, and her expla...

Savings • 28th October 2026

Zoe was very patient and professional, and her explanation was clear and concise.

{"display":"Phyllis","full_name":"Phyllis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

I'm a regular in Halstead and all the boys and Lyn a...

Savings • 28th October 2026

I'm a regular in Halstead and all the boys and Lyn are great, always remember my name and have a chat. Love coming to the branch, please stay open.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Very good service in Haverhill.

    Very good service in Haverhill. Served by Sarah today

    Savings
    Verified source 28th October 2026
  • 5.00/5

    Always have good service in HALSTEAD for 30 years, s...

    Always have good service in HALSTEAD for 30 years, served by Lyn today

    Savings
    Verified source 28th October 2026
  • 5.00/5

    Very good service from Lewis, he was polite and frie...

    Very good service from Lewis, he was polite and friendly

    Savings
    Verified source 28th October 2026
  • 5.00/5

    Very friendly and helpful explained everything and h...

    Very friendly and helpful explained everything and helped me alot served by Lyn today

    Savings
    Verified source 28th October 2026
  • 5.00/5

    A Friendly Personal Show

    All staff on the phone treat me like a personal friend. Phones answered quickly with few 'holds' [if any] during the call. Saffron is a... All staff on the phone treat me like a personal friend. Phones answered quickly with few 'holds' [if any] during the call. Saffron is a "peoples" Society -- computerized to run the business NOT run the Members! Read more Read less

    {"display":"Ian ","full_name":"Ian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian 28th October 2026
  • 5.00/5

    Excellent customer service

    Thank you to Sarah Atkins for changing my business savings account so promptly and efficiently. I have always had excellent customer service from everyone I've... Thank you to Sarah Atkins for changing my business savings account so promptly and efficiently. I have always had excellent customer service from everyone I've spoken to at Saffron. You get a real person who is always pleasant and helpful. Read more Read less

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anonymous 28th October 2026
  • 5.00/5

    Opened a new bond and checked options

    Opened a new bond and checked options

    {"display":"HW","full_name":"HW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    HW 28th October 2026
  • 5.00/5

    An excellent mortgage company who goes the extra mile!

    I had a mortgage for many years with Saffron Building society and stayed with them until I paid my mortgage off early last year. Throughout... I had a mortgage for many years with Saffron Building society and stayed with them until I paid my mortgage off early last year. Throughout my time with them I appreciated the excellent customer service with local agents who were friendly and professional. The mortgage rates were always competitive and remortgaging for better deals every few years was highly supportive and easy to complete which is why I stayed with thus company. The literature I received was always accessible relevant and informative. Any concerns or issues were easily sorted out by friendly professional agents with excellent language skills. Read more Read less

    {"display":"Jackie B","full_name":"Jackie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jackie B 28th October 2026
  • 5.00/5

    Bereavement help

    Our son died and we needed to close his account and transfer the monies to my husband, who is next of kin. The young man... Our son died and we needed to close his account and transfer the monies to my husband, who is next of kin. The young man who dealt with our requirements was respectful, efficient and thorough. The whole experience, which could have been traumatic for us, was carried out quickly and with no fuss. Thank you. Read more Read less

    {"display":"Jan B","full_name":"Jan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jan B 27th October 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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