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Saffron Building Society reviews

Saffron Building Society Logo
Rated Good • 4.46/5

Saffron Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Good based on 4,121 product reviews

Average score of 4.46/5
5 star
75%
4 star
13%
3 star
5%
2 star
3%
1 star
4%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

good customer service

customer service desk helpful and completed requests

{"display":"Bb","full_name":"Bb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Bb 17th January 2025

Latest negative rating

1/5

terrible experience.

terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your company again.

{"display":"Joanna M","full_name":"Joanna M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Joanna M 14th January 2025
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 4121 company reviews • Last reviewed within 7 days

good customer service

Savings • 17th January 2025

customer service desk helpful and completed requests

{"display":"Bb","full_name":"Bb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Bb
Rated Excellent • 5/5
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Good friendly phone conversation

Mortgages • 17th January 2025

Good friendly phone conversation

{"display":"Ray","full_name":"Ray","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Ray
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    always had positive experiences in person and by pho...

    always had positive experiences in person and by phone - local branch with good opening hours, service is very fast, staff are knowledgeable, professional and... always had positive experiences in person and by phone - local branch with good opening hours, service is very fast, staff are knowledgeable, professional and helpful. We have a number of savings account with a passbook, and I like that we have a passbook. I like to bring my son in with me, so he can see and get used to the saving ethos, and the stay are always super nice to him, and make a big deal of encouraging his saving and putting money into his savings. The branch is very recently refurbished and really warm and welcoming. Read more Read less

    {"display":"Florence M","full_name":"Florence M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Florence M 17th January 2025
  • 5/5

    Expat Landlord

    For my situation being an Expat landlord not that many choices but always friendly informed staff and really helpful and very reactive.

    {"display":"Andy ","full_name":"Andy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andy 17th January 2025
  • 5/5

    I came to branch to withdraw some cash today and lov...

    I came to branch to withdraw some cash today and love coming in since the new improvements, think it is very nice and a good improvement.

    {"display":"Lesley S","full_name":"Lesley S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lesley S 16th January 2025
  • 5/5

    Ware branch visit

    Visited branch to withdraw funds to bank account, first time visiting the Ware branch since the refurbishment and very impressed

    {"display":"Margaret Byford ","full_name":"Margaret Byford ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1087074.png"}}'s avatar
    Savings
    Margaret Byford 16th January 2025
  • 4/5

    Poor response from extension team.

    Poor response from extension team.

    {"display":"Robin G","full_name":"Robin G","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1084620.png"}}'s avatar
    Mortgages
    Robin G 15th January 2025
  • 5/5

    Setting up a new Regular Saver by phone

    I needed to set up a new Regular Saver after the previous one ended. The operator explained precedures fully, repeating points where I was unsure.... I needed to set up a new Regular Saver after the previous one ended. The operator explained precedures fully, repeating points where I was unsure. All was dealt with smoothly and speedily. Read more Read less

    {"display":"Carole A","full_name":"Carole A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carole A 15th January 2025
  • 5/5

    Friendly, helpful staff

    Friendly, helpful staff and one of the few financial institutions left on our High Street for personal service. This make such a difference, although your... Friendly, helpful staff and one of the few financial institutions left on our High Street for personal service. This make such a difference, although your telephone service staff are great too! Read more Read less

    {"display":"Jeni","full_name":"Jeni","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeni 14th January 2025
  • 1/5

    terrible experience.

    terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your company again.

    {"display":"Joanna M","full_name":"Joanna M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Joanna M 14th January 2025
  • 5/5

    The staff here are great, and I’ve recommended my fa...

    The staff here are great, and I’ve recommended my family to open accounts here too

    Savings
    Verified source 14th January 2025

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