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Saffron Building Society reviews

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Rated Excellent 4.75/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 7,320 product reviews

Average score of 4.75/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 7320 company reviews Last reviewed within 7 days

Empathy and Patience in Spades..

Savings 24th March 2026

I’ve never dealt with a bank or a building society with staff who all display such empathy and patience. Nothing is too much when it... I’ve never dealt with a bank or a building society with staff who all display such empathy and patience. Nothing is too much when it comes to helping you get on line. Their caring nature for the customer shines though Read more Read less

Rated Excellent 5/5
Read more product reviews

Review of savings with Chi Cameron over telephone.

Savings 24th March 2026

Review of savings with Chi Cameron over telephone. Extremely knowledgeable and transferred and switched maturing account

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Zoe collins

    Phoned today about my isa,s maturing and needed help re investing spoke to a lovely young lady called Zoe and helped sort everything out very helpful

    {"display":"Peter brown ","full_name":"Peter brown ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter brown 24th March 2026
  • 5/5

    Excellent service today.

    Excellent service today. Listened to what I was trying to do and did it for me.

    {"display":"Winifred G","full_name":"Winifred G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Winifred G 24th March 2026
  • 5/5

    Very helpful customer advisore

    Very helpful customer advisor made it very easy to review my mortgage

    Mortgages
    Verified source 24th March 2026
  • 5/5

    Remortgage

    Dealt with Kim about changing to a new product for remortgage renewal. She was very helpful, always a delight to speak to.

    Mortgages
    Verified source 24th March 2026
  • 5/5

    Good knowledgeable friendly staff .

    Good knowledgeable friendly staff . Face to face contact.

    {"display":"Michael S","full_name":"Michael S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael S 24th March 2026
  • 5/5

    We spoke to Chia Cameron on the phone and she was ve...

    We spoke to Chia Cameron on the phone and she was very helpful and explained everything we needed to know. She also asked if we... We spoke to Chia Cameron on the phone and she was very helpful and explained everything we needed to know. She also asked if we needed any help with anything else if not to give Saffron a call anytime. Read more Read less

    {"display":"Mrs A","full_name":"Mrs A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs A 24th March 2026
  • 5/5

    Polite and Excellent - Lisa

    Lisa was excellent, answered all my questions on overpayments and terms, was very polite and a pleasure to talk to.

    Mortgages
    Verified source 23rd March 2026
  • 5/5

    Max allowed us to go into a room to complete our app...

    Max allowed us to go into a room to complete our applications. He checked them and told us what the next steps are. Very excited... Max allowed us to go into a room to complete our applications. He checked them and told us what the next steps are. Very excited to become a member of Saffron Read more Read less

    Savings
    Verified source 23rd March 2026
  • 5/5

    Helpful Judy

    Judy proved to be very helpful in clarifying how to give notice on an old account that could not find any info about.

    {"display":"Chris","full_name":"Chris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris 23rd March 2026

    Products from Saffron Building Society

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