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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.66/5

Saffron Building Society reviews

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Verified business
Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 6,141 product reviews

Average score of 4.66/5
5 star
81%
4 star
10%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Lovely staff, efficient service.

Lovely staff, efficient service.

Savings
Verified source 12th November 2025

Latest negative rating

2/5

Website needs clearer calls to action!

Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for... Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for an account. It was sort of hidden off to the right, in standard text as part of a column. I think it warranted a button to say APPLY HERE or something like that. However, when i went onto chat I was helped by Lewis Hemingway and he was very helpful. Read more Read less

{"display":"Alison T","full_name":"Alison T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Alison T 29th October 2025
See more reviews for Saffron Building Society products

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 6141 company reviews • Last reviewed within 7 days

Lovely staff, efficient service.

Savings • 12th November 2025

Lovely staff, efficient service.

Verified source
Rated Excellent • 5/5
Read more product reviews

Brilliant customer service as always

Savings • 12th November 2025

Brilliant customer service as always

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Thank you Lucy

    Thank you Lucy for brilliant service

    Savings
    Verified source 12th November 2025
  • 5/5

    Ware staff are always friendly and know what there t...

    Ware staff are always friendly and know what there talking about

    Savings
    Verified source 12th November 2025
  • 5/5

    Thanks Andy for today's appointment

    Thanks Andy for today's appointment, helping me sort my maturity and discussing my accounts

    Savings
    Verified source 12th November 2025
  • 5/5

    Everyone at hasltead is very good and helpful

    Everyone at hasltead is very good and helpful

    Savings
    Verified source 12th November 2025
  • 5/5

    Everyone at Halstead is absolutely brilliant can't...

    Everyone at Halstead is absolutely brilliant can't fault a thing, always been wonderful to me

    Savings
    Verified source 12th November 2025
  • 5/5

    I called to transact a fair sum of money from one ac...

    I called to transact a fair sum of money from one account to another ahead of a mortgage investment, Zoe made the process seamless and... I called to transact a fair sum of money from one account to another ahead of a mortgage investment, Zoe made the process seamless and efficient - it's one of the best banks i use. Read more Read less

    {"display":"J ","full_name":"J ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    J 12th November 2025
  • 5/5

    Spoke to Zoe - she was excellent - well informed, ve...

    Spoke to Zoe - she was excellent - well informed, very friendly and was able to answer all my questions

    {"display":"paul s","full_name":"paul s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    paul s 12th November 2025
  • 5/5

    Very friendly, quick and clear.

    Very friendly, quick and clear. Would highly recommend.

    Savings
    Verified source 11th November 2025
  • 5/5

    Prompt service and accessible draw down on loan was...

    Prompt service and accessible draw down on loan was relatively easy

    Mortgages
    Verified source 11th November 2025

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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