customer service excellent advisor very helpful support and professional service definitely 100 percent glad we moved our savings to you

Everything about Saffron BS is very good. In my experience Customers are treated very well. There is good general contact with members. You almost feel part of a family.

Florrie Gray was super lovely and helpful - answered all my questions clearly and in a timely manner. Thank you!

Natalie was fantastic today, great knowledge, personable, polite & efficient - she made the whole experience stress free……thank you

Since getting my mortgage with Saffron Walden I have been very impressed with with their customer service and easy access of information online. Thank you.

I was having a problem doing something online. Decided to phone for help and Sophia Nuttall could not have been more helpful and patient. Have... I was having a problem doing something online. Decided to phone for help and Sophia Nuttall could not have been more helpful and patient. Have been with Saffron for quite a long time and have always for their team in Ware and on the phone excellent. Read more Read less

This building society is open most days and accessible. I am able to speak to a Saffron walden building society staff member in person. They... This building society is open most days and accessible. I am able to speak to a Saffron walden building society staff member in person. They are always friendly, patient and know their products. Prompt and efficient. I love this building society and it gives good interest rates. Read more Read less

What a team, Leon Walker was an absolute star, very helpful, thorough, informative and supportive throughout the whole mortgage process. The back of house team... What a team, Leon Walker was an absolute star, very helpful, thorough, informative and supportive throughout the whole mortgage process. The back of house team also helpful in providing documents quickly in order to secure our advance as soon as possible. Would definitely recommend Saffron Building Society - there is always someone on the phone to assist should you need it. No call centre! Read more Read less

Staff always helpful and friendly. They always check that you have no further questions while you are in the branch.