Jodie Wilson was a complete star.. efficient and friendly, a complete asset to you

SOPHIA - Needed for my daughter (recently turned 18 years old) to establish an understanding of savings accounts earning interest, and establishing the confidence to... SOPHIA - Needed for my daughter (recently turned 18 years old) to establish an understanding of savings accounts earning interest, and establishing the confidence to start speaking to financial institutions as a young person just beginning to earn money for herself, and making it work harder for her paid efforts in life! Sophia also helped me establish the status of my own savings and assisted with the login processes for seeing statements etc online. As always, Saffron are so approachable and keep things very clear and above all else, simple - it;s the simplicity of speaking directly to someone there which makes Saffron so appealing and reliable when one needs to contact them, and setting up products and moving money around. Sophia embodies the principles of patience and understanding with customers who do not "do" finance everyday. Read more Read less

I had held an obsolete savings account and wanted to transfer to a fixed cash ISA. Before contacting SBS I set up an ISA but... I had held an obsolete savings account and wanted to transfer to a fixed cash ISA. Before contacting SBS I set up an ISA but could not see how to make the transfer of the balance of my existing account to the new account. I telephoned your representative who was able to give me excellent advice and make the necessary arrangements to enable the transfer to take place. The following day I went into the SBS app and the whole process had taken place. I was extremely pleased with the help I received. The lady I spoke to is a superb representative of your organisation. Many thanks Read more Read less

The staff at Saffron BS have always been incredibly helpful, particularly Lisa H. who goes above and beyond to ensure customers are happy and all... The staff at Saffron BS have always been incredibly helpful, particularly Lisa H. who goes above and beyond to ensure customers are happy and all their queries have been resolved. Excellent service, I will always recommend Saffron to family/friends. Read more Read less

I'm 66 now and have been with Saffron Walden building society since I was 18 .The staff have always been polite,friendly and extremely helpful, doesn't... I'm 66 now and have been with Saffron Walden building society since I was 18 .The staff have always been polite,friendly and extremely helpful, doesn't matter which branch I visit .What more can I say, except they make you feel important, they listening there's always a smile Read more Read less

Anne was able to help immediately with my enquiry regarding our mortgage arrangement. It's always nice to speak to somebody and have the right outcome... Anne was able to help immediately with my enquiry regarding our mortgage arrangement. It's always nice to speak to somebody and have the right outcome without having to go through a lot of computer menus first. Read more Read less

brilliant helpful staff at halstead branch

Zoe was patient and helpful, completely solving my problem.

Very friendly, very helpful and offered excellent advice on new products