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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.64/5

Saffron Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 5,817 product reviews

Average score of 4.64/5
5 star
80%
4 star
11%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended positively over the past 90 days

Latest positive rating

5/5

I spoke to Anne Sleeper today who provide an excelle...

I spoke to Anne Sleeper today who provide an excellent explanation of my overpayment options at the end of the current mortgage product. Anne also... I spoke to Anne Sleeper today who provide an excellent explanation of my overpayment options at the end of the current mortgage product. Anne also confirmed the options via email after the call ended. Read more Read less

Mortgages
Verified source 17th September 2025

Latest negative rating

2/5

Paying in details online incorrect

Confusing paying in details for transferring money online via transfer from bank account. I want to transfer money to my account and your sort code... Confusing paying in details for transferring money online via transfer from bank account. I want to transfer money to my account and your sort code of 20-74-21 belongs to Barclays Bank. Seems the payee is me, the sort code is Barclays, the account is Saffron BS and the reference is my account. Nowhere does it say any of this on your website and the bank i am transferring from to you, won.t do it because i put Saffron BS in as payee. It might be good to inform your customers correctly of how to do this. Read more Read less

{"display":"Marie C","full_name":"Marie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Marie C 29th August 2025
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 5817 company reviews • Last reviewed within 7 days

I spoke to Anne Sleeper today who provide an excelle...

Mortgages • 17th September 2025

I spoke to Anne Sleeper today who provide an excellent explanation of my overpayment options at the end of the current mortgage product. Anne also... I spoke to Anne Sleeper today who provide an excellent explanation of my overpayment options at the end of the current mortgage product. Anne also confirmed the options via email after the call ended. Read more Read less

Verified source
Rated Excellent • 5/5
Read more product reviews

Brilliant help from Zoe Collins

Savings • 17th September 2025

I was unable to access my account and after several attempts to log-in was eventually locked-out. I telephoned Saffron and spoke to Zoe Collins who... I was unable to access my account and after several attempts to log-in was eventually locked-out. I telephoned Saffron and spoke to Zoe Collins who patiently took me through the process of re-setting the account with a temporary password and then setting a new password and getting a pass code to finally access the account. She was understanding, patient and very helpful. Read more Read less

{"display":"Mrs LC","full_name":"Mrs LC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Contact to amend email details.

    Contact to amend email details. Anne was very helpful, polite and professional. Excellent communication and interpersonal skills. Thank you.

    Mortgages
    Verified source 17th September 2025
  • 5/5

    Thanks to Dan i was able to get a better interest ra...

    Thanks to Dan i was able to get a better interest rate on my savings. Overall great.

    Savings
    Verified source 17th September 2025
  • 5/5

    Flo was extremely helpful to me last year and I'm so...

    Flo was extremely helpful to me last year and I'm so pleased she's still here in Saffron Walden.

    Savings
    Verified source 17th September 2025
  • 5/5

    Customer Service not same as products

    Your customer service and your products are two very different experiences. The lady I spoke with was clear, helpful, and professional. However, I wouldn’t recommend... Your customer service and your products are two very different experiences. The lady I spoke with was clear, helpful, and professional. However, I wouldn’t recommend your products based on the outrageous rates Read more Read less

    Mortgages
    Verified source 17th September 2025
  • 5/5

    Pleasant polite and efficient

    Lady i spoke to was pleasant and polite and handled my request efficiently

    Mortgages
    Verified source 17th September 2025
  • 5/5

    Always amazing service so helpful

    Always amazing service so helpful

    Mortgages
    Verified source 17th September 2025
  • 5/5

    We are very happy you are still here in Halstead, we...

    We are very happy you are still here in Halstead, we appreciated it very much

    Savings
    Verified source 17th September 2025
  • 4/5

    Thank you to dan for my appointment in ware.

    Thank you to dan for my appointment in ware. Very expressive and clear. I now can go away knowing my money is getting the best return

    Savings
    Verified source 17th September 2025
  • 5/5

    Always been a pleasant experience with Lyn today

    Always been a pleasant experience with Lyn today

    Savings
    Verified source 17th September 2025

    Products from Saffron Building Society

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