I have spoken to Lisa Howard twice & i have felt her interest in the enquiry / response were both excellent. Well done! Hopefully this will more our request forward.

I received excellent customer service from Sophia at Saffron Building Society who was very helpful and patient when helping me to reset my user ID and password.

Chi was fantastic, and very helpful. She answered all the questions I had, and processed my requests promptly and professionally. Thank you.

I’ve never dealt with a bank or a building society with staff who all display such empathy and patience. Nothing is too much when it... I’ve never dealt with a bank or a building society with staff who all display such empathy and patience. Nothing is too much when it comes to helping you get on line. Their caring nature for the customer shines though Read more Read less

Review of savings with Chi Cameron over telephone. Extremely knowledgeable and transferred and switched maturing account

Phoned today about my isa,s maturing and needed help re investing spoke to a lovely young lady called Zoe and helped sort everything out very helpful

Excellent service today. Listened to what I was trying to do and did it for me.

Very helpful customer advisor made it very easy to review my mortgage

Dealt with Kim about changing to a new product for remortgage renewal. She was very helpful, always a delight to speak to.