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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.61/5

Saffron Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 5,503 product reviews

Average score of 4.61/5
5 star
80%
4 star
11%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Five stars to Freddy

Freddy was extremely helpful and dealt with my query quickly and efficiently. He was a pleasure to deal with, a credit to your company.

{"display":"Mrs H","full_name":"Mrs H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Mrs H 25th July 2025

Latest negative rating

1/5

Staff personable, good products, have had the accoun...

Staff personable, good products, have had the accounts from a very young age

Savings
Verified source 16th July 2025
See more reviews for Saffron Building Society products

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 5503 company reviews • Last reviewed within 7 days

Five stars to Freddy

Savings • 25th July 2025

Freddy was extremely helpful and dealt with my query quickly and efficiently. He was a pleasure to deal with, a credit to your company.

{"display":"Mrs H","full_name":"Mrs H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I have been a regular saver for many years, I have b...

Savings • 25th July 2025

I have been a regular saver for many years, I have been rewarded with very good rates and am satisfied with the products on offer.... I have been a regular saver for many years, I have been rewarded with very good rates and am satisfied with the products on offer. My local branch is Bishops Stortford, Kendra was extremely helpful today during my visit to discuss ISAs. Read more Read less

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I called as I wanted to know if my account was still...

    I called as I wanted to know if my account was still open

    Savings
    Verified source 25th July 2025
  • 5/5

    Nice to have a local branch as banks seem to be clos...

    Nice to have a local branch as banks seem to be closing all the time

    Savings
    Verified source 25th July 2025
  • 5/5

    Very pleasant experience and served by lynn

    Very pleasant experience and served by lynn

    Savings
    Verified source 25th July 2025
  • 5/5

    Always great service at Bishop Stortford.

    Always great service at Bishop Stortford. Although i don't come in often and faces change its always nice to see the staff

    Savings
    Verified source 25th July 2025
  • 5/5

    Very welcoming served by Lyn today

    Very welcoming served by Lyn today

    Savings
    Verified source 25th July 2025
  • 5/5

    Everything is spot on never had problems and everyon...

    Everything is spot on never had problems and everyone is polite can't rate it highly enough. Served by Lyn today

    Savings
    Verified source 25th July 2025
  • 5/5

    Really simple and positive customer experience.

    Really simple and positive customer experience. None of the endless hoops jumping through with the big banks. Got what I needed quickly. Thanks for the help Saffron.

    Mortgages
    Verified source 24th July 2025
  • 5/5

    Great and engaging customer service and connected th...

    Great and engaging customer service and connected through very fast

    Mortgages
    Verified source 24th July 2025
  • 5/5

    Great customer sesrvice

    No queues, no automated push button menus, just straight through to a human! Emma was patient and very helpful and stayed on the phone until my query was resolved.

    Savings
    Verified source 24th July 2025

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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