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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.64/5

Saffron Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 5,915 product reviews

Average score of 4.64/5
5 star
81%
4 star
10%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Great experience at the Colchester branch as always!

Great experience at the Colchester branch as always! Super friendly and helpful. Thank you so much Kyle and Chelsea.

Savings
Verified source 11th October 2025

Latest negative rating

2/5

Paying in details online incorrect

Confusing paying in details for transferring money online via transfer from bank account. I want to transfer money to my account and your sort code... Confusing paying in details for transferring money online via transfer from bank account. I want to transfer money to my account and your sort code of 20-74-21 belongs to Barclays Bank. Seems the payee is me, the sort code is Barclays, the account is Saffron BS and the reference is my account. Nowhere does it say any of this on your website and the bank i am transferring from to you, won.t do it because i put Saffron BS in as payee. It might be good to inform your customers correctly of how to do this. Read more Read less

{"display":"Marie C","full_name":"Marie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Marie C 29th August 2025
See more reviews for Saffron Building Society products

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 5915 company reviews • Last reviewed within 7 days

Great experience at the Colchester branch as always!

Savings • 11th October 2025

Great experience at the Colchester branch as always! Super friendly and helpful. Thank you so much Kyle and Chelsea.

Verified source
Rated Excellent • 5/5
Read more product reviews

Michael is very friendly and helpful staff

Savings • 11th October 2025

Michael is very friendly and helpful staff

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Super friendly service.

    Super friendly service. Very helpful.

    Savings
    Verified source 11th October 2025
  • 5/5

    Michael and Maria were great.

    Michael and Maria were great....

    Savings
    Verified source 11th October 2025
  • 5/5

    Jodie the very helpful lady at Safron

    Spoke to a very nice lady Jodie who guided me through transferring my bond. Very cheerful which makes all the difference. I have been a... Spoke to a very nice lady Jodie who guided me through transferring my bond. Very cheerful which makes all the difference. I have been a loyal customer to Saffron for many years and will continue to do so. Read more Read less

    {"display":"David S","full_name":"David S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David S 11th October 2025
  • 5/5

    They are all friendly at Halstead, Sam is lovely

    They are all friendly at Halstead, Sam is lovely

    Savings
    Verified source 10th October 2025
  • 5/5

    Very pleasant and good thank you saw Lynn today

    Very pleasant and good thank you saw Lynn today

    Savings
    Verified source 10th October 2025
  • 5/5

    Very personalisef and friendly.

    Very personalisef and friendly. Thank You Lisa!

    Mortgages
    Verified source 9th October 2025
  • 5/5

    People focussed!

    Saffron have a great manner of customer service- people focused and approachable, professional and knowledgeable, clear responses and instructions if required. I spoke with lisa... Saffron have a great manner of customer service- people focused and approachable, professional and knowledgeable, clear responses and instructions if required. I spoke with lisa Howard today- wonderful! Listened well, professional and knowledgeable friendly- with a wealth of knowledge that was delivered in a totally non-patronising way. Lisa showed humour and interest in me as a customer and human! Poor lady- her ears are probably bleeding!!! Inspired trust and want her to be my new best friend! Thanks Saffron (Lisa!) x Read more Read less

    Mortgages
    Verified source 9th October 2025
  • 5/5

    Excellent on line chat and service

    Excellent on line chat and service

    Savings
    Verified source 9th October 2025
  • 5/5

    I had need to speak to Saffron Walden Building Socie...

    I had need to speak to Saffron Walden Building Society and was fortunate enough to speak to Sophia. She was very easy to talk to,... I had need to speak to Saffron Walden Building Society and was fortunate enough to speak to Sophia. She was very easy to talk to, had a very professional approach and was able to fully answer all my questions. She is a credit to her employer. Read more Read less

    {"display":"Ivan Y","full_name":"Ivan Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ivan Y 8th October 2025

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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