Firstly, you can speak to someone with very little effort, then your are dealt with great customer service and information is passed on with clarity... Firstly, you can speak to someone with very little effort, then your are dealt with great customer service and information is passed on with clarity and knowledge. all around service is excellent. Read more Read less

Super efficient and helpful. Kim kept me up to date throughout and was really proactive.

My spouse and I have had savings accounts with Saffron for 10 years+. They are regularly in the top quartile for rates, and we've always... My spouse and I have had savings accounts with Saffron for 10 years+. They are regularly in the top quartile for rates, and we've always found them fair to customers in that respect. Until the last year or two I've had little reason to contact anyone as in fairness I would only do so if things weren't straightforward, and they have been. Yesterday I found I had made an error in setting up an ISA account, and called them. Lauryn could not have been more helpful, and went further than I could have expected in correcting errors in our two ISA accounts. This is in contrast to experiences with some other providers where the attitude is often more "can't do" than "can do". In the last 18 months I've had to call the client services team more than once, and I can't fault the people I've spoken to, even when the matter(s) in question have been difficult on occasion. My 9 out of 10 is because I'm not convinced that systems whch have been changed in the last 2 years have been changed with customers' preferences in mind, and it is only the actual one-to-one experiences like yesterday's which keep me coming back to Saffron. Read more Read less

Very friendly, knowledgeable, received all information I've asked for

I want to thank you for a wonderful experience here. Max you have been a pleasure.

My new mortgage offers were presented clearly and concise over the telephone, along with the new signing procedures.

Very helpful had a review with Lynn

Very friendly lady easy to talk to

I had problem loggin in - not unusual when you are in your 80s ! Max very patiently took me through step by step and... I had problem loggin in - not unusual when you are in your 80s ! Max very patiently took me through step by step and we got there !!!!! I hope his boss will note and pass on my thanks personally for all his help Read more Read less