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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.76/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 7,670 product reviews

Average score of 4.76/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and patient in branch and on calls.
  • Saffron Building Society offers clear advice and makes mortgage and savings processes easy to understand.
  • Having a local branch open is a big plus for Saffron Building Society customers.

Negative themes

  • Saffron Building Society’s online services and app are often slow and tricky to use.
  • ISA rates at Saffron Building Society are frequently seen as lower than competitors.
  • Mortgage interest rates at Saffron Building Society are considered high and inflexible by some.
Summarised by AI
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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 7670 company reviews Last reviewed within 7 days

Sophia sorted everything professionally and effectiv...

Savings 14th May 2026

Sophia sorted everything professionally and effectively with excellent customer service skills

Rated Excellent 5/5
Read more product reviews

with all the trouble i had with my Endowment payout...

Mortgages 14th May 2026

with all the trouble i had with my Endowment payout all your members of staff i spoke too were very polite and very helpful. I cannot thank them enough

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Helpful pleasurable service received at Haverhill br...

    Helpful pleasurable service received at Haverhill branch

    Savings
    Verified source 14th May 2026
  • 5/5

    Been with Saffron for over 20 years, very happy with...

    Been with Saffron for over 20 years, very happy with the service provided

    Savings
    Verified source 14th May 2026
  • 5/5

    As reliable and helpful as ever.

    Whenever I find it necessary to contact Saffron Building Society their staff are always friendly and most helpful. Today was no exception. I have been... Whenever I find it necessary to contact Saffron Building Society their staff are always friendly and most helpful. Today was no exception. I have been a customer for many years and although I could probably earn a few pounds elsewhere I can see no reason to change. Read more Read less

    {"display":"Derek W","full_name":"Derek W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Derek W 14th May 2026
  • 5/5

    Staff always pleasant.

    Staff always pleasant. It’s a pleasure to pop in and is very conveniently located in Bishops Stortford shopping area.

    {"display":"DILYS L","full_name":"DILYS L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    DILYS L 13th May 2026
  • 5/5

    Experience with a personal touch.

    I have been a customer at the Royston, Saffron Building Society for about 20 years. The staff has always been very helpful. I appreciate that... I have been a customer at the Royston, Saffron Building Society for about 20 years. The staff has always been very helpful. I appreciate that in Royston we have still a financial institution where you can meet people that give a close touch to the experience. Read more Read less

    {"display":"r t","full_name":"r t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    r t 13th May 2026
  • 5/5

    The mortgage turned out to be very good value.

    The mortgage turned out to be very good value. Saffron communicated well each year to show me the state of play. I also rang Saffron... The mortgage turned out to be very good value. Saffron communicated well each year to show me the state of play. I also rang Saffron and Anne Sleeper was very helpful. Read more Read less

    Mortgages
    Verified source 13th May 2026
  • 5/5

    I am very appreciative of Kim Willett's time and her...

    I am very appreciative of Kim Willett's time and her patience while explaining my mortgage changes and rates to me. Thank you Kim.

    Mortgages
    Verified source 12th May 2026
  • 5/5

    Telephone service very straightforward and helpful

    Telephone service very straightforward and helpful

    {"display":"Jonathan P","full_name":"Jonathan P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jonathan P 12th May 2026
  • 5/5

    Always friendly, informative, willing to assist and...

    Always friendly, informative, willing to assist and knowledgeable. Most importantly they are humans, which is sadly becoming a rarity

    {"display":"Peter L","full_name":"Peter L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter L 12th May 2026

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