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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.75/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 7,344 product reviews

Average score of 4.75/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 7344 company reviews • Last reviewed within 7 days

Great customer service

Savings • 30th March 2026

Always so helpful and patient, with myself and my elderly mothet

{"display":"Caroline Penny","full_name":"Caroline Penny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I appreciate the friendly knowledgeable staff in a c...

Savings • 30th March 2026

I appreciate the friendly knowledgeable staff in a convenient local location.

{"display":"Elaine G","full_name":"Elaine G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent Service - Exceeding All Expectations!

    I believe Kay exceeded expectations on a long and involved issue, followed through to resolution and went over and above with a phone call to... I believe Kay exceeded expectations on a long and involved issue, followed through to resolution and went over and above with a phone call to check the issue was resolved to my satisfaction and that I was happy with the outcome. Read more Read less

    {"display":"John E","full_name":"John E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John E 30th March 2026
  • 5/5

    I was most impressed by the helpful and useful advic...

    I was most impressed by the helpful and useful advice I received

    {"display":"Ursula Jesson","full_name":"Ursula Jesson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ursula Jesson 28th March 2026
  • 5/5

    online application not easy compared to others, no i...

    online application not easy compared to others, no info given on user id that i saw but Chat sorted it very quickly, now to try... online application not easy compared to others, no info given on user id that i saw but Chat sorted it very quickly, now to try to move my ISA, normally all covered in primary application Read more Read less

    {"display":"elisabeth d","full_name":"elisabeth d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    elisabeth d 28th March 2026
  • 5/5

    Very Quick telephone response ,Kimberley was amazing

    Very Quick telephone response ,Kimberley was amazing

    Mortgages
    Verified source 27th March 2026
  • 5/5

    Great building society

    Great customer service helpful people

    {"display":"Karen E","full_name":"Karen E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen E 27th March 2026
  • 5/5

    customer service excellent helpful supp...

    customer service excellent advisor very helpful support and professional service definitely 100 percent glad we moved our savings to you

    {"display":"Sharon Foster","full_name":"Sharon Foster","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sharon Foster 27th March 2026
  • 5/5

    Part of a family

    Everything about Saffron BS is very good. In my experience Customers are treated very well. There is good general contact with members. You almost feel part of a family.

    {"display":"Chris J","full_name":"Chris J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris J 27th March 2026
  • 5/5

    Helpful and lovely customer service

    Florrie Gray was super lovely and helpful - answered all my questions clearly and in a timely manner. Thank you!

    {"display":"Emma B","full_name":"Emma B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Emma B 27th March 2026
  • 5/5

    Natalie was fantastic today, great knowledge, person...

    Natalie was fantastic today, great knowledge, personable, polite & efficient - she made the whole experience stress free……thank you

    {"display":"Clive H","full_name":"Clive H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Clive H 26th March 2026

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