Very professional and 100% helpful in Haverhill branch, everything was very easy to do when opening an account

I used the online chat service and was dealt with by Lewis Hemmingway who was very helpfull and resolved my probem very quickley

Kim Willett was very understanding of our situation and possible needs, whilst explaining the process very clearly.

Efficient, friendly and easily accessed

Lisa (Howard) was very pleasant to deal with and most helpful in a sometimes stressful process (ie transferring large sums of money!), accelerating the process... Lisa (Howard) was very pleasant to deal with and most helpful in a sometimes stressful process (ie transferring large sums of money!), accelerating the process where possible and keeping me up to date Read more Read less

Whilst offering competitive interest rates is a major draw, another major factor in deciding to invest with Saffron is the quality of its customer service.... Whilst offering competitive interest rates is a major draw, another major factor in deciding to invest with Saffron is the quality of its customer service. Unhurried, patient, friendly are just three words that best describe my personal experience. Read more Read less

It was a really lovely phone call, Zoe listened to my problems and helped me easily with my issue with logging on to my account... It was a really lovely phone call, Zoe listened to my problems and helped me easily with my issue with logging on to my account and created the documents I needed, whilst giving a really personalised experience. She was genuinely interested in my situation and helping me and it felt like talking to a friend, I’m really pleased with the service. Read more Read less

Great, swift help on the online chat today

Staff always very helpful and happy to advise