Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page
Link copied

Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.59/5

Saffron Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 5,153 product reviews

Average score of 4.59/5
5 star
80%
4 star
11%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

I was invited to your Brentwood tea party and it was...

I was invited to your Brentwood tea party and it was such a lovely time

Savings
Verified source 18th June 2025

Latest negative rating

1/5

Don’t bother complete waste of time!!!

I applied for a savings account, I had two weeks of emails back and forward robotic type replies from different people that seemed to be... I applied for a savings account, I had two weeks of emails back and forward robotic type replies from different people that seemed to be working from a checklist of stock phrases rather than actually reading the content of the email chain and responding accordingly. After going round in circles for two weeks I phoned and appeared to have my problems resolved and the account was opened for me and I transferred in money as my first deposit. The very next day I had an alarming email stating that I had withdrawn money from the account as I hadn’t. Shortly afterwards I received another alarming email stating that my account had my closed at my request, I hadn’t requested any such thing. I was so alarmed by this I thought my account had been hacked/compromised, so I had to excuse myself from work to urgently address the situation. Turns out I hadn’t done anything unbeknownst to me Saffron Building Society had closed my account and returned my money to my bank account with 1 penny in interest. It turns out I did not meet their criteria for the account, which was I had to have been a member since June 2024, (I had been a member since July 2024.) Seems to me that it would be sensible to decide if a customer is eligible for an account before they waste hours of everyone’s time requesting documentation and details be sent confirm identity etc, then open the account, take a deposit and then without warning decide that the customer was not eligible for the account in the first place and then send out emails saying the customer had withdrawn funds and closed the account when they hadn’t. Complete waste of everyone’s time. So in all honesty I have say don’t waste your time and don’t bother, there are better accounts out there with others. Read more Read less

{"display":"Paul M","full_name":"Paul M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Paul M 18th June 2025
See more reviews for Saffron Building Society products

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Saffron Building Society

Showing 11 of 5153 company reviews • Last reviewed within 7 days

These two lovely ladies are always nice when I come...

Savings • 20th June 2025

These two lovely ladies are always nice when I come in all the time.

Verified source
Rated Excellent • 5/5
Read more product reviews

Don’t bother complete waste of time!!!

Savings • 18th June 2025

I applied for a savings account, I had two weeks of emails back and forward robotic type replies from different people that seemed to be... I applied for a savings account, I had two weeks of emails back and forward robotic type replies from different people that seemed to be working from a checklist of stock phrases rather than actually reading the content of the email chain and responding accordingly. After going round in circles for two weeks I phoned and appeared to have my problems resolved and the account was opened for me and I transferred in money as my first deposit. The very next day I had an alarming email stating that I had withdrawn money from the account as I hadn’t. Shortly afterwards I received another alarming email stating that my account had my closed at my request, I hadn’t requested any such thing. I was so alarmed by this I thought my account had been hacked/compromised, so I had to excuse myself from work to urgently address the situation. Turns out I hadn’t done anything unbeknownst to me Saffron Building Society had closed my account and returned my money to my bank account with 1 penny in interest. It turns out I did not meet their criteria for the account, which was I had to have been a member since June 2024, (I had been a member since July 2024.) Seems to me that it would be sensible to decide if a customer is eligible for an account before they waste hours of everyone’s time requesting documentation and details be sent confirm identity etc, then open the account, take a deposit and then without warning decide that the customer was not eligible for the account in the first place and then send out emails saying the customer had withdrawn funds and closed the account when they hadn’t. Complete waste of everyone’s time. So in all honesty I have say don’t waste your time and don’t bother, there are better accounts out there with others. Read more Read less

{"display":"Paul M","full_name":"Paul M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    I was invited to your Brentwood tea party and it was...

    I was invited to your Brentwood tea party and it was such a lovely time

    Savings
    Verified source 18th June 2025
  • 5/5

    Brentwood staff Thank you!

    Brentwood staff Thank you!! Tea and cakes were a treat and to meet various members of the Society.

    Savings
    Verified source 18th June 2025
  • 5/5

    Professional customer service

    Professional customer service - i.e clear and knowledgable

    Mortgages
    Verified source 18th June 2025
  • 5/5

    Extremely well served by Freddie in Saffron Walden

    Extremely well served by Freddie in Saffron Walden

    Savings
    Verified source 18th June 2025
  • 5/5

    Come to branch as have appt with Ian

    Come to branch as have appt with Ian

    Savings
    Verified source 18th June 2025
  • 5/5

    Met a lovely chap called Lewis H in the Colchester b...

    Met a lovely chap called Lewis H in the Colchester branch this afternoon as I was looking to open a new account after the Yorkshire... Met a lovely chap called Lewis H in the Colchester branch this afternoon as I was looking to open a new account after the Yorkshire Building Society is closing in Frinton. His service was great and he was lovely to speak to. He told me all about the member perks at Saffron and it's good to have a branch in person that is not moving online Read more Read less

    Savings
    Verified source 17th June 2025
  • 5/5

    Easy and helpful in Colchester

    Really quick service in Colchester. It is always nice to go into the branch and speak with someone. Lauryn was helpful and spent a bit... Really quick service in Colchester. It is always nice to go into the branch and speak with someone. Lauryn was helpful and spent a bit of time with me talking me through the queries I had about some issues with my passbook. Read more Read less

    Savings
    Verified source 17th June 2025
  • 5/5

    Easy service and helpful in Colchester

    Really quick service in Colchester. It is always nice to go into the branch and speak with someone. Lauryn was helpful and spent a bit... Really quick service in Colchester. It is always nice to go into the branch and speak with someone. Lauryn was helpful and spent a bit of time with me talking me through the queries I had about some issues with my passbook. Read more Read less

    Savings
    Verified source 17th June 2025
  • 5/5

    Excellent telephone customer service.

    I was having difficulty getting my current account verified in order to get my savings account with Saffron opened,, with emails going back and forward... I was having difficulty getting my current account verified in order to get my savings account with Saffron opened,, with emails going back and forward going round and round in circles, responses almost robotic like. However, I then called and spoke to this fantastic and knowledgeable lady today, who clearly understood the problem and addressed the issue immediately, account now opened. Didn’t catch her name but so glad I phoned as was getting nowhere by email, so many many thanks to her, super professional and super smart and knowledgeable, I wish I had called before. Read more Read less

    {"display":"Paul M","full_name":"Paul M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul M 17th June 2025

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice