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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.75/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 7,283 product reviews

Average score of 4.75/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 7283 company reviews • Last reviewed within 7 days

Maturing Bond - Caroline was very helpful and showed...

Savings • 16th March 2026

Maturing Bond - Caroline was very helpful and showed me how to set up my saffron Walden app - she was very patient with me as I forgot my passwords

{"display":"Justine D","full_name":"Justine D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent

Savings • 16th March 2026

We dealt with Sophia who was brilliant understood what we needed and provided excellent customer service. Thank you

{"display":"Hayley H","full_name":"Hayley H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Spoke to Zoe Collins who was extremely helpful and p...

    Spoke to Zoe Collins who was extremely helpful and pleasant - a credit to your organisation

    {"display":"Carol C","full_name":"Carol C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carol C 16th March 2026
  • 5/5

    phone answered promptly and by a human!

    phone answered promptly and by a human!

    {"display":"mdf","full_name":"mdf","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    mdf 16th March 2026
  • 5/5

    Sorting out bank payment out details on 2 of 4 savin...

    Sorting out bank payment out details on 2 of 4 savings accounts

    {"display":"Anthony B","full_name":"Anthony B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthony B 16th March 2026
  • 5/5

    5* service compared to my local High st Bank

    I contacted the web regarding branch and opening hours so I could visit to open an account. Jodie was the customer assistant who got in... I contacted the web regarding branch and opening hours so I could visit to open an account. Jodie was the customer assistant who got in touch. She was very helpful and I opened an account with the local branch. Thank you Jodie for all your knowledge and helps Read more Read less

    {"display":"Mandy G","full_name":"Mandy G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mandy G 16th March 2026
  • 5/5

    Brilliant customer service and very good interest rates

    Brilliant customer service and very good interest rates

    {"display":"L Sear","full_name":"L Sear","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    L Sear 14th March 2026
  • 4/5

    Super friendly and helpful staff.

    Super friendly and helpful staff. Great competitive regular saver rates.

    {"display":"EandT","full_name":"EandT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    EandT 14th March 2026
  • 5/5

    Local branch open.

    Local branch open. I like to come in to see people - Ware branch staff are so friendly,

    Savings
    Verified source 14th March 2026
  • 4/5

    Like to use Ware branch as all the banks are...

    Like to use Ware branch as all the banks are closing

    Savings
    Verified source 14th March 2026
  • 5/5

    Service in Ware branch quick and efficient.

    Service in Ware branch quick and efficient.

    Savings
    Verified source 14th March 2026

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