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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,097 product reviews

Average score of 4.84/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8097 company reviews Last reviewed within 7 days

Leah really helped me today, she went though all the...

Savings 21st July 2026

Leah really helped me today, she went though all the account options and helped me pick the best one for me. i really appreciate all... Leah really helped me today, she went though all the account options and helped me pick the best one for me. i really appreciate all the time the ware branch take to spend with there customers. Read more Read less

Verified source
Rated Excellent 5.00/5
Read more product reviews

Lisa was so helpful, she was clear what was needed f...

Mortgages 21st July 2026

Lisa was so helpful, she was clear what was needed from me to get the process in progress. Well done lisa,a real asset to saffron.

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Lisa was so helpful, she was clear what was needed f...

    Lisa was so helpful, she was clear what was needed from me to get the process in progress. Well done lisa,a real asset to saffron.

    Mortgages
    Verified source 21st July 2026
  • 5.00/5

    Its a 10/10 from me. Brilliant phone support

    Every dingle time I speak to anyone at Saffron it is an absolute delight. No robots, No people you cant understand. No ridiculous re routing... Every dingle time I speak to anyone at Saffron it is an absolute delight. No robots, No people you cant understand. No ridiculous re routing of calls. Just good, helpful, polite friendly people. Every question I have ever asked of someone from Saffron has been answered. Outstanding service and 100% better than most suppliers. On this occasion it was Lisa who was super. But EVERYONE at Saffron has always been 100% Brilliant. Thank you all. Read more Read less

    Mortgages
    Verified source 21st July 2026
  • 5.00/5

    I have opened a new ISA with Caroline at Royston...

    I have opened a new ISA with Caroline at Royston today

    Savings
    Verified source 21st July 2026
  • 5.00/5

    Extremely helpful and friendly in the Royston branch.

    Extremely helpful and friendly in the Royston branch.

    Savings
    Verified source 21st July 2026
  • 5.00/5

    Deborah Linwood was extremely helpful and knowledgea...

    Deborah Linwood was extremely helpful and knowledgeable. Nothing was too much trouble. Thank you so much

    Savings
    Verified source 21st July 2026
  • 5.00/5

    We really appreciate having staff contactable by pho...

    We really appreciate having staff contactable by phone to discuss issues Lisa is our usual contact and she is very helpful.

    Mortgages
    Verified source 21st July 2026
  • 5.00/5

    Visited the lovely ware branch Jake was really helpf...

    Visited the lovely ware branch Jake was really helpful and help me with my account

    Savings
    Verified source 21st July 2026
  • 5.00/5

    Every time I am in the Brentwood branch to do my reg...

    Every time I am in the Brentwood branch to do my regular transactions I am met with friendly faces, making my journey a highlight of... Every time I am in the Brentwood branch to do my regular transactions I am met with friendly faces, making my journey a highlight of my day. Dan was very efficient today. Read more Read less

    Savings
    Verified source 21st July 2026
  • 5.00/5

    i HAVE RECENTLY OPENED SEVERAL NEW ACCOUNTS I THINK...

    i HAVE RECENTLY OPENED SEVERAL NEW ACCOUNTS I THINK THE LADIES AT ROYSTON ARE REALLY FRIENDLY AND UNDERSTANDING

    Savings
    Verified source 20th July 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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