Efficient, friendly and easily accessed

Lisa (Howard) was very pleasant to deal with and most helpful in a sometimes stressful process (ie transferring large sums of money!), accelerating the process... Lisa (Howard) was very pleasant to deal with and most helpful in a sometimes stressful process (ie transferring large sums of money!), accelerating the process where possible and keeping me up to date Read more Read less

Whilst offering competitive interest rates is a major draw, another major factor in deciding to invest with Saffron is the quality of its customer service.... Whilst offering competitive interest rates is a major draw, another major factor in deciding to invest with Saffron is the quality of its customer service. Unhurried, patient, friendly are just three words that best describe my personal experience. Read more Read less

It was a really lovely phone call, Zoe listened to my problems and helped me easily with my issue with logging on to my account... It was a really lovely phone call, Zoe listened to my problems and helped me easily with my issue with logging on to my account and created the documents I needed, whilst giving a really personalised experience. She was genuinely interested in my situation and helping me and it felt like talking to a friend, I’m really pleased with the service. Read more Read less

Great, swift help on the online chat today

Staff always very helpful and happy to advise

Very easy setting up a Community Online Saver account for a Charity and really helpful support both over the phone and with the online chat.

Having moved my money from my High Street Bank. I found the staff at the Haverhill Branch very helpful, also Zoe of customer services. I... Having moved my money from my High Street Bank. I found the staff at the Haverhill Branch very helpful, also Zoe of customer services. I had been having great difficulty in signing into my account, but with lots patience and help, Zoe got me through it. Read more Read less

Good experience and great help. Bit as things used to be with banks & building societies. Saffron really appear to be doing great work for their customers.