Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.83/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,829 product reviews

Average score of 4.83/5
5 star
85%
4 star
9%
3 star
3%
2 star
1%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with genuinely friendly and helpful staff who make banking feel personal and straightforward. Their savings products often offer competitive rates, especially for regular savers and loyal customers. However, many find the online and app experience frustrating, with frequent access issues and poor digital support. Slow processing and communication hiccups also dampen the experience for some.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and make you feel valued. (82 mentions)
  • Savings accounts often have competitive interest rates that many find attractive. (13 mentions)

Negative themes

  • The online app and website are often described as clunky and frustrating to use. (6 mentions)
Summarised by AI
Was this helpful?

About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8829 company reviews • Last reviewed within 7 days

Survey response.

Savings • 26th October 2026

Interest rates could be enhanced and then an improved score would have been given.

{"display":"S M","full_name":"S M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
S M
Rated Excellent • 5.00/5
Read more product reviews

Cash is King

Savings • 26th October 2026

I use the Halstead branch and I always find the staff there very pleasant and helpful and that is the experience I have had over... I use the Halstead branch and I always find the staff there very pleasant and helpful and that is the experience I have had over quite a few years. Savings rates are reasonable and I like the access I have to my savings in close proximity to my home. Read more Read less

{"display":"Roger H","full_name":"Roger H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Knowledgeable staff who are always happy to help

    Knowledgeable staff who are always happy to help

    {"display":"Lynda D","full_name":"Lynda D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lynda D 26th October 2026
  • 3.00/5

    Had appointment with a financial advisor about inves...

    Had appointment with a financial advisor about investing more money and arrived about 10 minutes early. Two men were behind the counter shuffling some files.... Had appointment with a financial advisor about investing more money and arrived about 10 minutes early. Two men were behind the counter shuffling some files. There were no other customers and the staff ignored me standing there - no acknowledgment of my presence despite the bing bong sounding when entering. A little nod or “be with you in a minute “ would have sufficed but nothing. After a couple of minutes they called me forward to the counter, I said I had an appointment they said that was too early (they were clearly rushed off their feet - not) and the person I had booked to had been changed. I wasn’t informed of the change so was not happy on 2 counts- 1 being told of the change of advisor and 2 being told to go away and come back later. Oh and the treatment on arrival. I walked out fuming, got back to the car park and drove to another appointment I had elsewhere. En route my phone rang and it was the advisor asking where I was. I was still angry so rather than tell him the problem and maybe lose my cool I did the best thing and hung up. Read more Read less

    {"display":"Kevin G","full_name":"Kevin G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin G 26th October 2026
  • 3.00/5

    open new account

    opened a isa account then tried to start online banking tried numerous times to start as well as calling customer services-going in branch with no... opened a isa account then tried to start online banking tried numerous times to start as well as calling customer services-going in branch with no luck and no email or post to comfirm its opened Read more Read less

    {"display":"ivan p","full_name":"ivan p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    ivan p 26th October 2026
  • 5.00/5

    Always very friendly, professional and efficient.

    Always very friendly, professional and efficient. Go above and beyond.

    {"display":"Sue G","full_name":"Sue G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sue G 26th October 2026
  • 3.00/5

    Savings rates are generally less competitive to othe...

    Savings rates are generally less competitive to other building societies. ie. Yorkshire, Nationwide, Coventry, etc.

    {"display":"Jarl Jansen","full_name":"Jarl Jansen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1768205.png"}}'s avatar
    Savings
    Jarl Jansen 26th October 2026
  • 4.00/5

    Mostly the staff are very good.

    Mostly the staff are very good. Friendly and helpful. Savings rates are often slower than others to improve.

    {"display":"D Taylor","full_name":"D Taylor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    D Taylor 26th October 2026
  • 5.00/5

    All good but some savings rates are not as good as o...

    All good but some savings rates are not as good as others

    {"display":"Marian Pallett","full_name":"Marian Pallett","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marian Pallett 26th October 2026
  • 5.00/5

    Staff in branch always helpful, and interest rates q...

    Staff in branch always helpful, and interest rates quite good.

    {"display":"Claud S","full_name":"Claud S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Claud S 26th October 2026
  • 5.00/5

    Face to face advice in branch

    Very pleased to be able to see staff face to face without an appointment. Very helpful advice and solved my issue and explained things clearly.... Very pleased to be able to see staff face to face without an appointment. Very helpful advice and solved my issue and explained things clearly. Also branch open most days, a rarity these days. Read more Read less

    {"display":"Mrs JA","full_name":"Mrs JA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs JA 26th October 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice