This building society is open most days and accessible. I am able to speak to a Saffron walden building society staff member in person. They... This building society is open most days and accessible. I am able to speak to a Saffron walden building society staff member in person. They are always friendly, patient and know their products. Prompt and efficient. I love this building society and it gives good interest rates. Read more Read less

What a team, Leon Walker was an absolute star, very helpful, thorough, informative and supportive throughout the whole mortgage process. The back of house team... What a team, Leon Walker was an absolute star, very helpful, thorough, informative and supportive throughout the whole mortgage process. The back of house team also helpful in providing documents quickly in order to secure our advance as soon as possible. Would definitely recommend Saffron Building Society - there is always someone on the phone to assist should you need it. No call centre! Read more Read less

Staff always helpful and friendly. They always check that you have no further questions while you are in the branch.

I spoke with Zoe who l found to be wonderful made me feel like your No 1 person. Zoe was friendly, professional and very easy... I spoke with Zoe who l found to be wonderful made me feel like your No 1 person. Zoe was friendly, professional and very easy to talk to and explained everything. Zoe called me back exactly as she said she would even outside her working hours.....well done Zoe and Saffron Building Society. Thank you all Read more Read less

Good service with team members who listened and responded effectively

The Saffron staff are extremely well trained and have great knowledge regarding the available products. I like the fact that I can contact the Saffron... The Saffron staff are extremely well trained and have great knowledge regarding the available products. I like the fact that I can contact the Saffron by telephone to take instructions on products that have matured, the staff answer the call quite promptly and are very polite. The Saffron provide a great service. Read more Read less

Jodie could not have been more helpful l could not have got back into my Saffron account without her help. She showed great patience and... Jodie could not have been more helpful l could not have got back into my Saffron account without her help. She showed great patience and experience in dealing with a slightly elderly customer. Read more Read less

Excellent service, issue sorted quickly, very friendly.

I have spoken to Lisa Howard twice & i have felt her interest in the enquiry / response were both excellent. Well done! Hopefully this will more our request forward.