Saffron Building Society reviews
Saffron Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 7,065 product reviews
Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.
Positive themes
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Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
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Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
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Having a local branch with good opening hours is a big plus for Saffron Building Society savers.
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Negative themes
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Online access and IT systems at Saffron Building Society are often confusing and frustrating.
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Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
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Customer service can be slow to respond with long waits on phone and poor email replies.
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