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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.65/5

Saffron Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 5,989 product reviews

Average score of 4.65/5
5 star
81%
4 star
10%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

I spoke with Kim from retentions today, she was frie...

I spoke with Kim from retentions today, she was friendly professional and very helpful. I got my queries answered quickly and efficiently with ease. excellent customer service

Mortgages
Verified source 20th October 2025

Latest negative rating

1/5

Worst iNTEREST Rate Regular saver account.

i have 27 different regular saver accounts and reduced my Saffron account to a pound per month when they became the worst interest rate provider for this type of account.

Savings
Verified source 13th October 2025
See more reviews for Saffron Building Society products

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 5989 company reviews • Last reviewed within 7 days

I spoke with Kim from retentions today, she was frie...

Mortgages • 20th October 2025

I spoke with Kim from retentions today, she was friendly professional and very helpful. I got my queries answered quickly and efficiently with ease. excellent customer service

Verified source
Rated Excellent • 5/5
Read more product reviews

Sophia was friendly and very helpful.

Savings • 20th October 2025

Sophia was friendly, efficient and understanding. I am dealing with my mum’s finances more as her Parkinson’s progresses and Sophia was extremely helpful and had... Sophia was friendly, efficient and understanding. I am dealing with my mum’s finances more as her Parkinson’s progresses and Sophia was extremely helpful and had a lovely telephone manner, just exactly what I needed! Read more Read less

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Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Fast and friendly no unnecessary forms to fill out

    Fast and friendly no unnecessary forms to fill out

    Mortgages
    Verified source 20th October 2025
  • 5/5

    I no longer live in the area but want to keep my acc...

    I no longer live in the area but want to keep my accounts with SAFFRON. I make a special trip to Royston regularly and the... I no longer live in the area but want to keep my accounts with SAFFRON. I make a special trip to Royston regularly and the girls are always very helpful to me there and it is well worth travelling for their help and assistance to me. Read more Read less

    Savings
    Verified source 20th October 2025
  • 5/5

    Been a customer for a number of years in Brentwood.

    Been a customer for a number of years in Brentwood. Great customer service.

    Savings
    Verified source 20th October 2025
  • 5/5

    Love seeing the staff in Brentwood branch - they are...

    Love seeing the staff in Brentwood branch - they are always so friendly and helpful.

    Savings
    Verified source 20th October 2025
  • 5/5

    I use Brentwood and like to talk to the staff and ne...

    I use Brentwood and like to talk to the staff and never have to wait too long

    Savings
    Verified source 20th October 2025
  • 5/5

    Used for several years for high interest small savin...

    Used for several years for high interest small savings accounts (about £50/month).

    Savings
    Verified source 18th October 2025
  • 5/5

    Exceptional service from Zoe

    My query was dealt with by Zoe in the most professional and friendly manner with the minimum of fuss.A very refreshing experience.

    {"display":"Steven Moggridge ","full_name":"Steven Moggridge ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steven Moggridge 18th October 2025
  • 5/5

    Always very helpful, extremely patient which is much...

    Always very helpful, extremely patient which is much appreciated as I can be quite difficult at times!

    Savings
    Verified source 18th October 2025
  • 5/5

    Always nice to have a smiling face behind the counte...

    Always nice to have a smiling face behind the counter, Max and Ian helped me with account opening options

    Savings
    Verified source 18th October 2025

    Products from Saffron Building Society

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