Saffron Building Society reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Saffron Building Society reviews
Verified businesses always have up to date contact details and can respond to reviews.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
-
Award winning organisation -
FCA approved and regulated -
Positioned as being a socially responsible organisation -
UK-based contact centre
Review summary
People rate this company as Excellent based on 7,977 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.
Positive themes
-
Saffron Building Society staff are consistently friendly, helpful and patient in branch and on calls.
-
Saffron Building Society offers clear advice and makes mortgage and savings processes easy to understand.
-
Having a local branch open is a big plus for Saffron Building Society customers.
Negative themes
-
Saffron Building Society’s online services and app are often slow and tricky to use.
-
ISA rates at Saffron Building Society are frequently seen as lower than competitors.
-
Mortgage interest rates at Saffron Building Society are considered high and inflexible by some.