I love the friendly nature of the society and am a long standing member. Today my daughter who is now an adult and needed to... I love the friendly nature of the society and am a long standing member. Today my daughter who is now an adult and needed to transition from a junior account and revalidate ID etc. had the pleasure of dealing with Zoe who was fantastically kind guiding her through all the steps, patiently and fully. All that after being a princely whole no 1 in the queue in the call centre. Great regular service as ever to start but on this occasion utterly exemplary, focussed on my daughter, and totally got the blend of respecting an adult making own choices, but learning for first time, whilst doing all the right checks and balances in background. Impressive customer care and focus. Read more Read less

The community room is a great space to hold our group, however it's only practical for a small number of people. There is no toilet... The community room is a great space to hold our group, however it's only practical for a small number of people. There is no toilet or kitchen. There is also not enough room for guest wheelchairs or walking frames. Read more Read less

My adviser, Kim, was clear and informative. She was unfailingly patient and willing, both to answer my questions and to repeat important points. She never... My adviser, Kim, was clear and informative. She was unfailingly patient and willing, both to answer my questions and to repeat important points. She never rushed but remained consistently professional but always friendly. Read more Read less

ALWAYS BEEN HELPFUL AND SERVICE WITH A SMILE AT HALSTEAD BRANCH

Lovely, staff very helpful and professional. Always very cheerful. Tip top service from Bishops Stortford. Kendra is fab, Harvey great too.

Zoe was very pleasant to deal with

Amazing service in the Brentwood branch

Always friendly and helpful in the Halstead branch, Can always rely on the branch helping me out

I spoke to Zoe regarding a lost savings account , who was extremely helpful and patient , we went through previous address history and after... I spoke to Zoe regarding a lost savings account , who was extremely helpful and patient , we went through previous address history and after so many attempts of me trying to remeber where I had lived over 40 years she was able to confirm that it matched with your records Read more Read less