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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.66/5

Saffron Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 6,198 product reviews

Average score of 4.66/5
5 star
81%
4 star
10%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Great customer service

Thought I needed to open a new account. Sarah phoned, said they could automatically transfer to one with better rate - while keeping all the... Thought I needed to open a new account. Sarah phoned, said they could automatically transfer to one with better rate - while keeping all the same details. Easy and clearly explained. The website could do with a bit of work. Took over 5 minutes for a security code to come through, and when scrolling down, other pages of information appear over current content. Read more Read less

{"display":"Mike of Kent","full_name":"Mike of Kent","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Mike of Kent 22nd November 2025

Latest negative rating

2/5

The chat kicked me out when I was talking to and a...

The chat kicked me out when I was talking to and adviser

{"display":"Kate ","full_name":"Kate ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Kate 18th November 2025
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 6198 company reviews • Last reviewed within 7 days

Great customer service

Savings • 22nd November 2025

Thought I needed to open a new account. Sarah phoned, said they could automatically transfer to one with better rate - while keeping all the... Thought I needed to open a new account. Sarah phoned, said they could automatically transfer to one with better rate - while keeping all the same details. Easy and clearly explained. The website could do with a bit of work. Took over 5 minutes for a security code to come through, and when scrolling down, other pages of information appear over current content. Read more Read less

{"display":"Mike of Kent","full_name":"Mike of Kent","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I opened a bond with Caroline this morning.

Savings • 22nd November 2025

I opened a bond with Caroline this morning. The process was easy and Caroline helped me with all the paperwork and I give 5 stars.... I opened a bond with Caroline this morning. The process was easy and Caroline helped me with all the paperwork and I give 5 stars. I only mark a 9 as I don't usually recommend anything to my friends as like to be private about my affairs. Keep doing what you are doing. Read more Read less

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Always helpful in Haverhill, Tina and rest of staff...

    Always helpful in Haverhill, Tina and rest of staff are friendly

    Savings
    Verified source 22nd November 2025
  • 5/5

    Staff are always friendly and efficient at Haverhill...

    Staff are always friendly and efficient at Haverhill branch. Served by Tina today

    Savings
    Verified source 22nd November 2025
  • 5/5

    Royston Walk in

    Andy took time out to bring us in for a walk in - opened up a bond for us and helped answer all our queries... Andy took time out to bring us in for a walk in - opened up a bond for us and helped answer all our queries before going ahead and opening up the account Read more Read less

    Savings
    Verified source 21st November 2025
  • 5/5

    Lisa was great and really helpful

    Lisa was great and really helpful

    Mortgages
    Verified source 20th November 2025
  • 5/5

    Excellent Customer Service

    I always find Saffrons customer service to be excellent. No different this time. Sophia took time to understand my request and dealt with it in... I always find Saffrons customer service to be excellent. No different this time. Sophia took time to understand my request and dealt with it in an efficient, friendly and professional way. Great stuff. Read more Read less

    {"display":"Kevin B","full_name":"Kevin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin B 20th November 2025
  • 5/5

    Absolutely brilliant service by Lyn explained everyt...

    Absolutely brilliant service by Lyn explained everything very clearly and really helped

    Savings
    Verified source 20th November 2025
  • 5/5

    Friendly,polite, helpful,explained everything clearly.

    Friendly,polite, helpful,explained everything clearly.

    Savings
    Verified source 20th November 2025
  • 5/5

    Good Support

    Answered quickly and gave me the result I required. Professional and Friendly.

    Mortgages
    Verified source 20th November 2025
  • 5/5

    Needed help with my app so went into Colchester.

    Needed help with my app so went into Colchester.

    Savings
    Verified source 20th November 2025

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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