Saffron Building Society reviews
Saffron Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 6,098 product reviews
Latest positive rating
Zoe Collins, the best Customer Service Agent
The waiting time was non-existent, I was put straight through to Zoe Collins. Zoe listened to my request, immediately established I was a legitimate customer... The waiting time was non-existent, I was put straight through to Zoe Collins. Zoe listened to my request, immediately established I was a legitimate customer and then actioned my request without any delay. If only other banks, building societies or customer facing staff were as pleasant and efficient as Zoe. I would add, this was at a few minutes to 6pm or line closing time but it made no difference, the call was in no way rushed. Read more Read less
Latest negative rating
Website needs clearer calls to action!
Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for... Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for an account. It was sort of hidden off to the right, in standard text as part of a column. I think it warranted a button to say APPLY HERE or something like that. However, when i went onto chat I was helped by Lewis Hemingway and he was very helpful. Read more Read less