Paid advertisement
Smart Money People Logo
Newsletter

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page

Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,572 product reviews

Average score of 4.84/5
5 star
85%
4 star
9%
3 star
3%
2 star
1%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff and the comfort of local branches, making savings and mortgages feel personal and straightforward. However, their online systems and app often frustrate users with glitches and poor access, while mortgage processes can be slow and stressful, dampening the overall experience.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and make visits a pleasure. (63 mentions)
  • Saffron Building Society makes ISA and savings account setup easy and clear. (19 mentions)
  • Having a local branch with Saffron Building Society is a big plus for personal service. (6 mentions)

Negative themes

  • Saffron Building Society’s online systems and app cause frequent access and login issues. (9 mentions)
Summarised by AI
Was this helpful?

About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8572 company reviews Last reviewed within 7 days

I only come in on Saturdays and its very helpful tha...

Savings 19th September 2026

I only come in on Saturdays and its very helpful that the building society is open. Bishops stortford staff are always welcoming and accommodating. Cassie... I only come in on Saturdays and its very helpful that the building society is open. Bishops stortford staff are always welcoming and accommodating. Cassie helped me with my matured bond today Read more Read less

Verified source
Rated Excellent 5.00/5
Read more product reviews

came in to have my passbook updated and Cassie is al...

Savings 19th September 2026

came in to have my passbook updated and Cassie is always there to have a chat very friendly service

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Staff in Royston are always polite and kind to me an...

    Staff in Royston are always polite and kind to me and help me with my accounts.

    Savings
    Verified source 19th September 2026
  • 4.00/5

    Poor experience before getting to helen

    My experience before helen was very poor. Being in a domestic violence relationship with court orders in place i asked for help due to financial... My experience before helen was very poor. Being in a domestic violence relationship with court orders in place i asked for help due to financial abuse whilst on maternity leave. Nothing offered to me was helpful. Helen listened to me and came up with an achievable plan that got me over the last 3 months and without the help I'd have lost the house. You need more options for people in this situation and not ones that will ruin their credit due to another person's abuse and not because of mismanagement of their own money Read more Read less

    Mortgages
    Verified source 18th September 2026
  • 5.00/5

    Kendal Coady-Gleeson was extremely helpful, advised...

    Kendal Coady-Gleeson was extremely helpful, advised us well and was very pleasant.

    {"display":"Lucille ","full_name":"Lucille ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lucille 18th September 2026
  • 5.00/5

    I opened up a members bond today in Royston and Caro...

    I opened up a members bond today in Royston and Caroline and Justine were very helpful and would give them a glowing report.

    Savings
    Verified source 18th September 2026
  • 5.00/5

    They are always very kind and helpful

    They are always very kind and helpful

    Savings
    Verified source 18th September 2026
  • 5.00/5

    The Brentwood boys are always so patient with me.

    The Brentwood boys are always so patient with me. Thanks Dan J for getting me online.

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Regaining access to an account

    Ruby was incredibly helpful with regaining access to an account, after receiving a letter about it. Couldn't fault that service one bit.

    {"display":"Jared M","full_name":"Jared M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jared M 18th September 2026
  • 5.00/5

    Always easy and helpful at hasltead they make me fee...

    Always easy and helpful at hasltead they make me feel so comfortable served by Josh today

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Evie was really helpful - she always has a lovely sm...

    Evie was really helpful - she always has a lovely smile on her face

    {"display":"Gary ","full_name":"Gary ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gary 18th September 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice