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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.66/5

Saffron Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 6,193 product reviews

Average score of 4.66/5
5 star
81%
4 star
10%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Lisa was great and really helpful

Lisa was great and really helpful

Mortgages
Verified source 20th November 2025

Latest negative rating

2/5

The chat kicked me out when I was talking to and a...

The chat kicked me out when I was talking to and adviser

{"display":"Kate ","full_name":"Kate ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Kate 18th November 2025
See more reviews for Saffron Building Society products

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Saffron Building Society

Showing 11 of 6193 company reviews • Last reviewed within 7 days

Lisa was great and really helpful

Mortgages • 20th November 2025

Lisa was great and really helpful

Verified source
Rated Excellent • 5/5
Read more product reviews

Excellent Customer Service

Savings • 20th November 2025

I always find Saffrons customer service to be excellent. No different this time. Sophia took time to understand my request and dealt with it in... I always find Saffrons customer service to be excellent. No different this time. Sophia took time to understand my request and dealt with it in an efficient, friendly and professional way. Great stuff. Read more Read less

{"display":"Kevin B","full_name":"Kevin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Absolutely brilliant service by Lyn explained everyt...

    Absolutely brilliant service by Lyn explained everything very clearly and really helped

    Savings
    Verified source 20th November 2025
  • 5/5

    Friendly,polite, helpful,explained everything clearly.

    Friendly,polite, helpful,explained everything clearly.

    Savings
    Verified source 20th November 2025
  • 5/5

    Good Support

    Answered quickly and gave me the result I required. Professional and Friendly.

    Mortgages
    Verified source 20th November 2025
  • 5/5

    Needed help with my app so went into Colchester.

    Needed help with my app so went into Colchester.

    Savings
    Verified source 20th November 2025
  • 5/5

    I've only just started visiting the branch as have r...

    I've only just started visiting the branch as have recently moved . Always great service

    Savings
    Verified source 20th November 2025
  • 5/5

    Easy maturity at the Brentwood branch.

    Easy maturity at the Brentwood branch. Very friendly staff

    Savings
    Verified source 20th November 2025
  • 5/5

    It was an enjoyable experience in the Brentwood branch.

    It was an enjoyable experience in the Brentwood branch. Max is always on hand to help

    Savings
    Verified source 20th November 2025
  • 5/5

    Always a pleasure seeing the staff in Brentwood.

    Always a pleasure seeing the staff in Brentwood.

    Savings
    Verified source 20th November 2025
  • 5/5

    Never had any problems always good service at Halstead

    Never had any problems always good service at Halstead

    Savings
    Verified source 19th November 2025

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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