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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,129 product reviews

Average score of 4.84/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8129 company reviews Last reviewed within 7 days

I always receive efficient service.

Savings 27th July 2026

I always receive efficient service. Caroline was very knowledgeable and helpful

Verified source
Rated Excellent 5.00/5
Read more product reviews

I went to Royston branch to update my book

Savings 27th July 2026

I went to Royston branch to update my book

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Chi was super helpful and talked me through the proc...

    Chi was super helpful and talked me through the process. She was super supportive.

    {"display":"Nina x","full_name":"Nina x","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nina x 27th July 2026
  • 5.00/5

    Very happy with the service today in Halstead

    Very happy with the service today in Halstead

    Savings
    Verified source 27th July 2026
  • 5.00/5

    Love the Halstead branch and all the staff they are...

    Love the Halstead branch and all the staff they are always so good with me

    Savings
    Verified source 25th July 2026
  • 5.00/5

    Good you are still in Halstead, everything always go...

    Good you are still in Halstead, everything always good with the service served by Lyn today

    Savings
    Verified source 25th July 2026
  • 5.00/5

    I can't praise Andy and his team enough, i had an ap...

    I can't praise Andy and his team enough, i had an appointment with Andy today following a letter i'd received from him, he provided with... I can't praise Andy and his team enough, i had an appointment with Andy today following a letter i'd received from him, he provided with me with a summary of accounts before we went through these in greater detail, he really took his time in explaining and providing me with options, i'm over the moon to have fixed some of this now away to work better for me, so much so i've booked my Dad in to come in and see Andy to help hopefully simplify his, it's just lovely being able to see someone rather than a robot, thank you. Read more Read less

    Savings
    Verified source 25th July 2026
  • 5.00/5

    Always polite and friendly in Halstead branch, serve...

    Always polite and friendly in Halstead branch, served by Josh today

    Savings
    Verified source 25th July 2026
  • 5.00/5

    Been a member for 30 years and service has always be...

    Been a member for 30 years and service has always been excellent at Halstead branch

    Savings
    Verified source 25th July 2026
  • 5.00/5

    Excellent customer service.

    Excellent customer service. Friendly staff. Quick response on telephone

    Mortgages
    Verified source 24th July 2026
  • 5.00/5

    Angelina was helpful today in stortford.

    Angelina was helpful today in stortford. Excellent customer service regarding switching my account.

    Savings
    Verified source 23rd July 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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