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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.76/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 7,601 product reviews

Average score of 4.76/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and patient in branch and on calls.
  • Saffron Building Society offers clear advice and makes mortgage and savings processes easy to understand.
  • Having a local branch open is a big plus for Saffron Building Society customers.

Negative themes

  • Saffron Building Society’s online services and app are often slow and tricky to use.
  • ISA rates at Saffron Building Society are frequently seen as lower than competitors.
  • Mortgage interest rates at Saffron Building Society are considered high and inflexible by some.
Summarised by AI
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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 7601 company reviews • Last reviewed within 7 days

A friendly local building society

Savings • 22nd April 2026

A friendly local building society. It is easy to ring customer services and to talk to a real person. I feel valued as a customer.... A friendly local building society. It is easy to ring customer services and to talk to a real person. I feel valued as a customer. Good interest rates and a choice of savings accounts. Read more Read less

{"display":"Mel F","full_name":"Mel F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

My experience with Saffron Building Society is excel...

Savings • 22nd April 2026

My experience with Saffron Building Society is excellent, because they offer w wide variety of products, their interest rates are competitive, they're easy to deal... My experience with Saffron Building Society is excellent, because they offer w wide variety of products, their interest rates are competitive, they're easy to deal with, they have good customer service staff if I need help with anything, they're easily accessible via branches, etc, and they're a trustworthy company. Read more Read less

{"display":"Nita P","full_name":"Nita P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Zoe was extremely helpful, friendly and professional...

    Zoe was extremely helpful, friendly and professional and solved my issue.

    {"display":"Janet B","full_name":"Janet B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janet B 22nd April 2026
  • 5/5

    Second to none

    Zoe Collins provided an excellent service. Very professional and knowledgeable in her approach to my wife and me. Able to resolve the difficulty we were... Zoe Collins provided an excellent service. Very professional and knowledgeable in her approach to my wife and me. Able to resolve the difficulty we were having with our account in a timely but relaxed way. The issue was resolved to our satisfaction very effectively. Thankyou Zoe. Read more Read less

    {"display":"Anthony E","full_name":"Anthony E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthony E 22nd April 2026
  • 5/5

    Helpful branch being located in the library

    Helpful branch being located in the library combines two jobs in one location.

    {"display":"Ray of Essex","full_name":"Ray of Essex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ray of Essex 22nd April 2026
  • 5/5

    Such polite and helpful staff, great savings product...

    Such polite and helpful staff, great savings products and easy to access personal contact in our newly opened branch at our local library

    {"display":"Happy Granny","full_name":"Happy Granny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Happy Granny 22nd April 2026
  • 5/5

    Zoe Collins is a total credit to Saffron.

    Zoe Collins is a total credit to Saffron. She listened, understood and went above and beyond to not only help with my query but make... Zoe Collins is a total credit to Saffron. She listened, understood and went above and beyond to not only help with my query but make me feel like a really wonderful human! Thank you Read more Read less

    {"display":"Laura C","full_name":"Laura C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Laura C 22nd April 2026
  • 5/5

    Small savings with interest rates are very encouraging

    Calm, patient and clear customer telephone contact. Small savings with high interest rates are encouraged

    {"display":"Sew Choon Possible ","full_name":"Sew Choon Possible ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    STAFF ARE ALWAYS VERY HELPFUL AND WILLING TO HELP

    STAFF ARE ALWAYS VERY HELPFUL AND WILLING TO HELP

    {"display":"Justin S","full_name":"Justin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Justin S 21st April 2026
  • 5/5

    I have had extremely polite and helpfull phone calls...

    I have had extremely polite and helpfull phone calls and advice from all contacts with Safron. Lisa Howard was especially helpful

    Mortgages
    Verified source 21st April 2026
  • 5/5

    An absolute dedicated team either over the phone or...

    An absolute dedicated team either over the phone or in person to give you the help needed or the best advice on your Account!

    {"display":"Valerie T","full_name":"Valerie T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Valerie T 21st April 2026

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