Saffron Building Society reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Saffron Building Society reviews
Verified businesses always have up to date contact details and can respond to reviews.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this award?
The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback. Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.
This company has won:
- Best building society savings provider 2026
-
Award winning organisation -
FCA approved and regulated -
Positioned as being a socially responsible organisation -
UK-based contact centre
Review summary
People rate this company as Excellent based on 8,391 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Saffron Building Society shines with its friendly, helpful staff and the comfort of local branches where you can speak to real people. Many appreciate the competitive savings rates and the personal touch that makes banking feel less robotic. However, the online services and IT systems often frustrate users with slow responses, confusing processes, and frequent login issues. Mortgage experiences vary but tend to be slow and stressful with poor communication.
Positive themes
-
Saffron Building Society’s staff are consistently friendly, helpful and make visits a pleasure. (76 mentions)
Negative themes
-
Online services and IT systems cause frequent login problems and delays. (8 mentions)