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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.73/5

Saffron Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 6,961 product reviews

Average score of 4.73/5
5 star
82%
4 star
10%
3 star
3%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 6961 company reviews • Last reviewed within 7 days

Excellent customer service ..

Savings • 10th February 2026

Excellent customer service and it is wonderful not to be routed via a call centre. he whole of the building society's operation is customer oriented.

{"display":"JMF","full_name":"JMF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
JMF
Rated Excellent • 5/5
Read more product reviews

Very good advice from Jodie.

Savings • 10th February 2026

I gave Jodie all the queries I was concerned about and she gave good clear advice.

{"display":"Susan B","full_name":"Susan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Efficient friendly - recommend regular savers

    Have had a number of regular savers. Whether online or on the phone the staff at Saffron have always been friendly and efficient. WIsh l... Have had a number of regular savers. Whether online or on the phone the staff at Saffron have always been friendly and efficient. WIsh l lived nearer so l could attend one of their events! Read more Read less

    {"display":"MisseyJulie","full_name":"MisseyJulie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MisseyJulie 10th February 2026
  • 5/5

    Great customer service

    Chi was very patient and professional. I hope the person carrying out her instructions will be the same and do the job right the first... Chi was very patient and professional. I hope the person carrying out her instructions will be the same and do the job right the first time. It's a shame this can't be done online Read more Read less

    {"display":"Lola B","full_name":"Lola B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lola B 10th February 2026
  • 5/5

    I always find the Halstead staff very helpful especi...

    I always find the Halstead staff very helpful especially Lyn Bliss.

    {"display":"Adam","full_name":"Adam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Adam 9th February 2026
  • 5/5

    Felt at ease dealt with in a efficient and relaxed m...

    Felt at ease dealt with in a efficient and relaxed matter by Zoe.

    {"display":"Ian W","full_name":"Ian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian W 9th February 2026
  • 5/5

    I had a question about a closed account and the lady...

    I had a question about a closed account and the lady was very helpful

    {"display":"Simon C","full_name":"Simon C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon C 9th February 2026
  • 5/5

    Good old fashioned service at its best

    On holiday in Spain and couldn’t get the website to transfer money between accounts. Phoned to try and sort and it was dealt with so... On holiday in Spain and couldn’t get the website to transfer money between accounts. Phoned to try and sort and it was dealt with so efficiently and in a friendly helpful way. Good old fashioned service at its best. Was made to feel like I was their only customer. Read more Read less

    {"display":"AP","full_name":"AP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    AP 9th February 2026
  • 5/5

    Great to see SBS upping their rates.

    Great to see SBS upping their rates.

    Savings
    Verified source 9th February 2026
  • 5/5

    great customer service from Charlotte Hartnell

    I recently had reason to call for assistance with my online savings account. Charlotte Hartnell provided great customer service. Previously I had a mortgage with... I recently had reason to call for assistance with my online savings account. Charlotte Hartnell provided great customer service. Previously I had a mortgage with Saffron and it was always the same when I spoke with someone on the phone. It makes doing banking so much more pleasurable and makes me feel valued as a customer. Read more Read less

    {"display":"Nathalie ","full_name":"Nathalie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nathalie 9th February 2026
  • 5/5

    Zoe - discuss next steps for account

    Zoe - I called today to discuss ‘next steps’ for one of my accounts and was put through to someone quickly. She was friendly, helpful,... Zoe - I called today to discuss ‘next steps’ for one of my accounts and was put through to someone quickly. She was friendly, helpful, polite and efficiently dealt with my questions. Read more Read less

    {"display":"Beverley C","full_name":"Beverley C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Beverley C 9th February 2026

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