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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.76/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 7,580 product reviews

Average score of 4.76/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and patient in branch and on calls.
  • Saffron Building Society offers clear advice and makes mortgage and savings processes easy to understand.
  • Having a local branch open is a big plus for Saffron Building Society customers.

Negative themes

  • Saffron Building Society’s online services and app are often slow and tricky to use.
  • ISA rates at Saffron Building Society are frequently seen as lower than competitors.
  • Mortgage interest rates at Saffron Building Society are considered high and inflexible by some.
Summarised by AI
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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 7580 company reviews • Last reviewed within 7 days

Easy and simple

Savings • 21st April 2026

All my interactions with Saffron BS have been easy. Setting up my savings account and using it has been a simple process

{"display":"LG","full_name":"LG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
LG
Rated Excellent • 5/5
Read more product reviews

Great member savings deals and great customer service.

Savings • 21st April 2026

Great member savings deals and great customer service. Stayed with them for many years.

{"display":"David Reaves","full_name":"David Reaves","avatar":{"url":"\/assets\/uploads\/avatars\/users\/792707.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Always helpful and give good advice

    Always helpful and give good advice on savings and how to make the best of them.

    {"display":" S S","full_name":" S S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S S 21st April 2026
  • 5/5

    Still have my money, relatively easy to access on.

    Still have my money, relatively easy to access on.ine

    {"display":"Alison F","full_name":"Alison F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alison F 21st April 2026
  • 5/5

    My Saffron branch is welcoming and helpful

    When I go to the branch, which is still possible, unlike some other building societies, I am received, can sit down if necessary and my... When I go to the branch, which is still possible, unlike some other building societies, I am received, can sit down if necessary and my reasons for visiting listened to, understood and dealt with in every case. Read more Read less

    {"display":"RE","full_name":"RE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    RE 21st April 2026
  • 4/5

    Customer service staff are always helpful and friendly.

    Customer service staff are always helpful and friendly. Internet banking can be a bit on the clunky side, it's not intuitive and lacks clear information.

    {"display":"M C","full_name":"M C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    M C 21st April 2026
  • 5/5

    Really helpful staff and great rates

    Really helpful staff and great rates

    {"display":"Karen S","full_name":"Karen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen S 21st April 2026
  • 5/5

    Straight forward internet, telephone and messaging.

    Straight forward internet, telephone and messaging. Respond quickly to all queries.

    {"display":"Neil J","full_name":"Neil J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Neil J 21st April 2026
  • 5/5

    updating savings accounts using customer services.

    i am very cautious with transferring accounts , so I ring customer services and they undertake the transfer on my behalf , reading the terms... i am very cautious with transferring accounts , so I ring customer services and they undertake the transfer on my behalf , reading the terms and conditions, answering my queries. I then get written communication through the post with my updated savings accounts. Read more Read less

    {"display":"Denise B","full_name":"Denise B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Denise B 21st April 2026
  • 5/5

    Recently completed remortgage with Saffron.

    Recently completed remortgage with Saffron. Everything went smoothly much better than expected

    {"display":"Ciprian","full_name":"Ciprian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ciprian 21st April 2026
  • 5/5

    Quick rate awitch

    I was notified that a better interest rate was available. Following a quick email conversation I was quickly switched to the new product. This was... I was notified that a better interest rate was available. Following a quick email conversation I was quickly switched to the new product. This was all carried out at the end of the financial year so I know they were busy. Excellent service! Read more Read less

    {"display":"Steven M","full_name":"Steven M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steven M 21st April 2026

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