Paid advertisement
Smart Money People Logo
Newsletter

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page

Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.82/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 7,848 product reviews

Average score of 4.82/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and patient in branch and on calls.
  • Saffron Building Society offers clear advice and makes mortgage and savings processes easy to understand.
  • Having a local branch open is a big plus for Saffron Building Society customers.

Negative themes

  • Saffron Building Society’s online services and app are often slow and tricky to use.
  • ISA rates at Saffron Building Society are frequently seen as lower than competitors.
  • Mortgage interest rates at Saffron Building Society are considered high and inflexible by some.
Summarised by AI
Was this helpful?

About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 7848 company reviews Last reviewed within 7 days

Great service and very friendly.

Savings 17th June 2026

Great service and very friendly. Spoke to a lady called Cassie Jones who very helpful and made task very easy

Rated Excellent 5.00/5
Read more product reviews

Cassie on the phones

Savings 17th June 2026

Me and my wifes ISA's had both matured , was able to get this sorted quickly over the phone with Cassie. She made it very... Me and my wifes ISA's had both matured , was able to get this sorted quickly over the phone with Cassie. She made it very fast and easy for us. Highly recommend Read more Read less

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Clear explanation by Saffron Mortgage team

    I called the mortgage team to enquire about options available to me since my existing product is coming to an end. Kim clearly took me... I called the mortgage team to enquire about options available to me since my existing product is coming to an end. Kim clearly took me through the available products and answered all the questions I had very professionally. By the end of the call I was satisfied and could choose the product suitable for me. Read more Read less

    Mortgages
    Verified source 17th June 2026
  • 5.00/5

    Seamless product transfer from day one!

    Seamless product transfer from day one!

    Mortgages
    Verified source 17th June 2026
  • 5.00/5

    Sophia was very helpful.

    Sophia was very helpful. Because the Halstead Office didn’t answer the phone Sophia offered to help us and in doing so she is going to... Sophia was very helpful. Because the Halstead Office didn’t answer the phone Sophia offered to help us and in doing so she is going to send out a statement of our matured ISA. Including the interest. Just what we asked for. Also my husband wanted to reinvest his ISA maturity the lump sum back into the ISA which she did for us too. Read more Read less

    {"display":"Lesley H","full_name":"Lesley H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lesley H 16th June 2026
  • 5.00/5

    I went into the Royston branch at the Weekend and sa...

    I went into the Royston branch at the Weekend and saw all your new Ladybird branding. So nice to see that a local company is... I went into the Royston branch at the Weekend and saw all your new Ladybird branding. So nice to see that a local company is offering services for children that are no always online these days and will tell my family about you. The colourful branding was very impressive and made a refreshing change. Really brightened my day. Thank you Saffron Read more Read less

    Savings
    Verified source 16th June 2026
  • 5.00/5

    We went into Royston on Saturday to open our sons La...

    We went into Royston on Saturday to open our sons Ladybird account. He was thrilled with all the attention he received from your lovely counter... We went into Royston on Saturday to open our sons Ladybird account. He was thrilled with all the attention he received from your lovely counter staff and having his photo taken with Saffy, particulary as he had his hair cut smart. Great service well impressed will be sure to tell all his little friends. Read more Read less

    Savings
    Verified source 16th June 2026
  • 5.00/5

    Very happy the staff are obliging and look after me...

    Very happy the staff are obliging and look after me well will never forget when I was taken ill and they called the ambulance

    Savings
    Verified source 16th June 2026
  • 5.00/5

    Caroline has switched my account so that I can get m...

    Caroline has switched my account so that I can get more interest.

    Savings
    Verified source 16th June 2026
  • 5.00/5

    New children's accounts

    I have two children's accounts with Saffron and came to just get their books updated. Cassie Jones made it aware that Saffron had just bought... I have two children's accounts with Saffron and came to just get their books updated. Cassie Jones made it aware that Saffron had just bought out a new line of children's products, and from there I decided to switch the accounts into the new Lady Bird easy access. Not only that, but my two children left with ladybird plushies! Thanks very much Read more Read less

    Savings
    Verified source 16th June 2026
  • 5.00/5

    Kendra is always so helpful whenever I come into Bis...

    Kendra is always so helpful whenever I come into Bishops Stortford. A real asset to the team there

    Savings
    Verified source 16th June 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice