Smart Money People Logo
Go to business site

Voting in the British bank awards 2026 is open - Vote here

Share this page
Link copied

Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.75/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 7,298 product reviews

Average score of 4.75/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
Was this helpful?

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Saffron Building Society

Showing 11 of 7298 company reviews • Last reviewed within 7 days

Chi Cameron

Savings • 19th March 2026

What a lovely experience dealing with this lady, i was sorting out my mums account and she spoke to myself and mum and was a... What a lovely experience dealing with this lady, i was sorting out my mums account and she spoke to myself and mum and was a delight to chat to whilst we sorted the account out, thank you so much. Read more Read less

{"display":"Jeff R","full_name":"Jeff R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Friendly staff, easy access to information.

Savings • 19th March 2026

Friendly staff, easy access to information.

{"display":"Jan T","full_name":"Jan T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Information required given immediately.

    Information required given immediately.

    Mortgages
    Verified source 19th March 2026
  • 5/5

    Enjoy coming in to Haverhill branch

    Enjoy coming in to Haverhill branch

    Savings
    Verified source 19th March 2026
  • 5/5

    Good service. . Good service . Good service.

    . . Not now. Not now. Not now.

    Mortgages
    Verified source 19th March 2026
  • 5/5

    An easy and friendly process, very straight forward

    An easy and friendly process, very straight forward

    Mortgages
    Verified source 19th March 2026
  • 5/5

    Hands-on not automated

    Saffron offers a more manual retention process than some other lenders, but that being said, the speed to issue the offer was less than 24... Saffron offers a more manual retention process than some other lenders, but that being said, the speed to issue the offer was less than 24 hours. The mortgage rates and product fees are very competitive when compared to the retention rates offered by other lenders. Read more Read less

    Mortgages
    Verified source 18th March 2026
  • 5/5

    All ways helpful and knowledgeable

    All ways helpful and knowledgeable

    {"display":"Kim B","full_name":"Kim B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kim B 18th March 2026
  • 5/5

    time well spent

    Helpful informative time well spent

    {"display":"daniel t","full_name":"daniel t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    daniel t 17th March 2026
  • 5/5

    Appointment with Andy.

    Appointment with Andy. he provided me with a full breakdown of my accounts. he was extremely professional in his approach, very methodical and thorough -... Appointment with Andy. he provided me with a full breakdown of my accounts. he was extremely professional in his approach, very methodical and thorough - can't fault his service at all. Read more Read less

    Savings
    Verified source 17th March 2026
  • 5/5

    My options were clearly explained to me.

    My options were clearly explained to me. When I first called the retention dept. Was busy but they phoned me back as promised.

    Mortgages
    Verified source 16th March 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice