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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,119 product reviews

Average score of 4.84/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8119 company reviews Last reviewed within 7 days

Angelina was helpful today in stortford.

Savings 23rd July 2026

Angelina was helpful today in stortford. Excellent customer service regarding switching my account.

Verified source
Rated Excellent 5.00/5
Read more product reviews

Had an appointment with Lewis in the Bishops Stortfo...

Savings 23rd July 2026

Had an appointment with Lewis in the Bishops Stortford branch today. It was excellent, amazing service!

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    We came into Ware today, struggling to work the App,...

    We came into Ware today, struggling to work the App, Andy took his time and really explained how to navigate the app, it was refreshing... We came into Ware today, struggling to work the App, Andy took his time and really explained how to navigate the app, it was refreshing to have someone take their time to explain to a couple of old timers on how to make payments to our main account. Read more Read less

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Brilliant service from Ian

    Colchester is always a happy and cheerful experience and very happy that a new branch has opened in Braintree.

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    The Ware branch are always helpful and happy to put...

    The Ware branch are always helpful and happy to put up with me

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    I am a new customer but so far have received nothing...

    I am a new customer but so far have received nothing but excellent service in Colchester.

    Savings
    Verified source 23rd July 2026
  • 4.00/5

    Ian and the team at Colchester are always great!

    customer service is always friendly in Colchester, but not happy that the Frinton branch closed.

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Very good experience in Braintree branch

    Very good experience. pleased to talk to Millie

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Communication

    Anytime I called the people I have spoken to have always been really helpful

    Mortgages
    Verified source 22nd July 2026
  • 5.00/5

    Advice on savings.

    Your colleague understood our situation and gave clear and effective advice on how to manage our savings.

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Renewal of my ISA.

    I was spoke to Cassie Jones who I found very helpful and informative and pleasant. She told me all I needed to know, I could... I was spoke to Cassie Jones who I found very helpful and informative and pleasant. She told me all I needed to know, I could not ask for more. I left it a little late to role my ISA over for another year, she dealt with it quickly leaving me very content. Read more Read less

    {"display":"brogen1995","full_name":"brogen1995","avatar":{"url":"\/assets\/uploads\/avatars\/users\/708114.png"}}'s avatar
    Savings
    brogen1995 22nd July 2026

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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