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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,668 product reviews

Average score of 4.84/5
5 star
85%
4 star
9%
3 star
3%
2 star
1%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff and the comfort of local branches, making savings and mortgages feel personal and straightforward. However, their online systems and app often frustrate users with glitches and poor access, while mortgage processes can be slow and stressful, dampening the overall experience.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and make visits a pleasure. (63 mentions)
  • Saffron Building Society makes ISA and savings account setup easy and clear. (19 mentions)
  • Having a local branch with Saffron Building Society is a big plus for personal service. (6 mentions)

Negative themes

  • Saffron Building Society’s online systems and app cause frequent access and login issues. (9 mentions)
Summarised by AI
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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8668 company reviews • Last reviewed within 7 days

Audley end tour guides very knowledgeable and enthus...

Savings • 2nd October 2026

Audley end tour guides very knowledgeable and enthusiastic about their work,made for an interesting afternoon.The Saffron staff were well organised and helped the session flow.

Verified source
Rated Excellent • 5.00/5
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Brilliant day!

Savings • 2nd October 2026

Thank you...... We had a brilliant time at the Members' Audley, End 'Behind the Scenes' tour. Beautiful weather, informative guides (particularly Sarah) and friendly building... Thank you...... We had a brilliant time at the Members' Audley, End 'Behind the Scenes' tour. Beautiful weather, informative guides (particularly Sarah) and friendly building society hosts. It was nice to meet and chat to other members over the tea and cake served after the tour. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    We had a great visit to Audley End.

    We had a great visit to Audley End. Very interesting and informative volunteer guides. I haven’t visited for a while so it was good to... We had a great visit to Audley End. Very interesting and informative volunteer guides. I haven’t visited for a while so it was good to visit again. The tea and coffee afterwards was very welcome. Thank you. Read more Read less

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Great day out at Audley End.

    Great day out at Audley End. Thanks. Also took the opportunity to move some funds into the Members Month Fixed Rate Bond. Wish all of... Great day out at Audley End. Thanks. Also took the opportunity to move some funds into the Members Month Fixed Rate Bond. Wish all of the organisations that I dealt with were as professional and friendly. Read more Read less

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Visit to Audley End

    It was a lovely day, such an interesting and beautiful building, very knowledgeable and friendly guides to show us around then very good cakes and... It was a lovely day, such an interesting and beautiful building, very knowledgeable and friendly guides to show us around then very good cakes and coffee afterwards. Thank you so much for arranging the visit. Read more Read less

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Easy access.

    Easy access both on line and in person. Always friendly staff.

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Old-fashioned service, much appreciated.

    Our local (walking distance) branch providing easy access to cash and savings accounts, serviced by friendly and helpful staff. Savings rates are always fair. Even... Our local (walking distance) branch providing easy access to cash and savings accounts, serviced by friendly and helpful staff. Savings rates are always fair. Even if not spectacular, personal service makes up for rates not being at the very top of the market. Read more Read less

    Savings
    Verified source 2nd October 2026
  • 4.00/5

    Audley end was a pleasant experience

    Audley end was nice and the gardens were really lovely. Only disappointing that half the house was closed for filming and the tea provided was... Audley end was nice and the gardens were really lovely. Only disappointing that half the house was closed for filming and the tea provided was sparse. Most of the staff were brilliant and the saffron staff were great. Read more Read less

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    The members event at Audley End House

    The members event at Audley End House was both enjoyable and interesting. The guide was very knowledgeable and made the event well worth attending. The... The members event at Audley End House was both enjoyable and interesting. The guide was very knowledgeable and made the event well worth attending. The tea and cake afterwards was a bonus too. Hope Members Month is a tradition that continues for years to come. Read more Read less

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Excellent customer service

    Joshua, at the Halstead branch, answered my questions quickly and clearly. My request to combine my accounts into a single account was also addressed quickly.

    {"display":"MoonB","full_name":"MoonB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MoonB 2nd October 2026
  • 5.00/5

    Very helpful and with full knowledge

    Very helpful and with full knowledge

    Mortgages
    Verified source 2nd October 2026

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