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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.75/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 7,312 product reviews

Average score of 4.75/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 7312 company reviews • Last reviewed within 7 days

Polite and Excellent - Lisa

Mortgages • 23rd March 2026

Lisa was excellent, answered all my questions on overpayments and terms, was very polite and a pleasure to talk to.

Verified source
Rated Excellent • 5/5
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Max allowed us to go into a room to complete our app...

Savings • 23rd March 2026

Max allowed us to go into a room to complete our applications. He checked them and told us what the next steps are. Very excited... Max allowed us to go into a room to complete our applications. He checked them and told us what the next steps are. Very excited to become a member of Saffron Read more Read less

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Helpful Judy

    Judy proved to be very helpful in clarifying how to give notice on an old account that could not find any info about.

    {"display":"Chris","full_name":"Chris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris 23rd March 2026
  • 5/5

    Helpful contact today.

    Helpful contact today. Cheeky request to extend

    Mortgages
    Verified source 23rd March 2026
  • 5/5

    Lucy explained my account to me, decided to withdraw...

    Lucy explained my account to me, decided to withdraw from my other account instead due to the penalty, Lucy also took the time to explain... Lucy explained my account to me, decided to withdraw from my other account instead due to the penalty, Lucy also took the time to explain other account options available to me to think about. Read more Read less

    Savings
    Verified source 21st March 2026
  • 5/5

    Saffron very efficient.

    Saffron very efficient. Responded to phone calls quickly. The assistance given by Anne Sleeper was excellent

    Mortgages
    Verified source 21st March 2026
  • 4/5

    Quick, friendly and efficient service.

    Quick, friendly and efficient service. No waiting in a long queue

    {"display":"Linda F","full_name":"Linda F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda F 20th March 2026
  • 5/5

    Helpful and efficient. .

    I spoke to Jodie who was helpful and efficient. She even stayed on the line whilst I completed the login to ensure that it was... I spoke to Jodie who was helpful and efficient. She even stayed on the line whilst I completed the login to ensure that it was all completed . This is the first account that I have opened with you and I would not hesitate to open more . Thank you Read more Read less

    {"display":"Sue ","full_name":"Sue ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sue 20th March 2026
  • 5/5

    As I had not realised I had used part of the 20.

    As I had not realised I had used part of the 20.000 isa allowance so inadvertently started a isa with saffron building society with the... As I had not realised I had used part of the 20.000 isa allowance so inadvertently started a isa with saffron building society with the full allowance,then just 13 days into the account realised my mistake so called chi at ware office and found no issue to resolve the problem thank I was in the 14 days into cooling off period. It was a pleasure talking to chi and will definitely be telling other how uncomplicated the hole process was as was in a panic she was calming and reassuring . Thank you Read more Read less

    {"display":"Diana E","full_name":"Diana E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Diana E 20th March 2026
  • 5/5

    Sophia Nuttall,

    Phoned about a query over ISA transfer. Phone answered quickly, Sophia took the details. Within an hour the issue was resolved and my account updated.... Phoned about a query over ISA transfer. Phone answered quickly, Sophia took the details. Within an hour the issue was resolved and my account updated. Despite this Sophia rang me later as agreed to check I was happy with the issue. Read more Read less

    {"display":"michael allpress","full_name":"michael allpress","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    michael allpress 19th March 2026
  • 4/5

    We have built a house on land which cost 600k.

    We have built a house on land which cost 600k. We wanted a mortgage of 150k on a plot with a house valued at 2m... We have built a house on land which cost 600k. We wanted a mortgage of 150k on a plot with a house valued at 2m plus. Saffron wanted to charge for survey fees on release of funds. Saffron please look at the full picture. Read more Read less

    Mortgages
    Verified source 19th March 2026

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