Excellent service in quick time x Tom was great as was debbie

I did not finish my chat and enquiries when the chat expired, now cannot get back to the lady (Lauryn) I was chatting to, so frustrating.

When dealing with Saffron Bdg Society one has the feeling of dealing with a friendly but efficient organisation that can be relied on.All the dealings... When dealing with Saffron Bdg Society one has the feeling of dealing with a friendly but efficient organisation that can be relied on.All the dealings I have had with them over the past two years have been excellent Read more Read less

Lyn was a great help explained everything perfectly

I have, sadly, just lost my husband. I found the service I received in dealing with his membership and transfer of monies excellent. kind and efficient

My experience is hopefully unusual. I had tried to pay money into my ISA, but received an email to say that money had been taken... My experience is hopefully unusual. I had tried to pay money into my ISA, but received an email to say that money had been taken out of it. When I rang to query, I was told that mine is a fixed rate ISA, and I cannot pay any more into it. However, I had previously paid money into the ISA with no issues. So essentially I've been given contradictory information by Saffron, and do not understand what the status of my ISA is. I do feel that a building society should understand its own products, and be consistent. Read more Read less

Very helpful staff and very informative with information

Very quick and seamless experience

enquiry re best action on maturity of ISA. Staff member understand and confirmed my proposal was possible and arranged the transfer to a new ISA