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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.76/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 7,595 product reviews

Average score of 4.76/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

Positive themes

  • Saffron Building Society staff are consistently friendly, helpful and patient in branch and on calls.
  • Saffron Building Society offers clear advice and makes mortgage and savings processes easy to understand.
  • Having a local branch open is a big plus for Saffron Building Society customers.

Negative themes

  • Saffron Building Society’s online services and app are often slow and tricky to use.
  • ISA rates at Saffron Building Society are frequently seen as lower than competitors.
  • Mortgage interest rates at Saffron Building Society are considered high and inflexible by some.
Summarised by AI
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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 7595 company reviews • Last reviewed within 7 days

Zoe Collins is a total credit to Saffron.

Savings • 22nd April 2026

Zoe Collins is a total credit to Saffron. She listened, understood and went above and beyond to not only help with my query but make... Zoe Collins is a total credit to Saffron. She listened, understood and went above and beyond to not only help with my query but make me feel like a really wonderful human! Thank you Read more Read less

{"display":"Laura C","full_name":"Laura C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Small savings with interest rates are very encouraging

Savings • 21st April 2026

Calm, patient and clear customer telephone contact. Small savings with high interest rates are encouraged

{"display":"Sew Choon Possible ","full_name":"Sew Choon Possible ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    STAFF ARE ALWAYS VERY HELPFUL AND WILLING TO HELP

    STAFF ARE ALWAYS VERY HELPFUL AND WILLING TO HELP

    {"display":"Justin S","full_name":"Justin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Justin S 21st April 2026
  • 5/5

    I have had extremely polite and helpfull phone calls...

    I have had extremely polite and helpfull phone calls and advice from all contacts with Safron. Lisa Howard was especially helpful

    Mortgages
    Verified source 21st April 2026
  • 5/5

    An absolute dedicated team either over the phone or...

    An absolute dedicated team either over the phone or in person to give you the help needed or the best advice on your Account!

    {"display":"Valerie T","full_name":"Valerie T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Valerie T 21st April 2026
  • 5/5

    Brilliant Building Society that deserves recognition :)

    My experience of Saffron has always been good. The user interfaces are pleasant and the customer service is lovely.

    {"display":"Carolyn D","full_name":"Carolyn D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carolyn D 21st April 2026
  • 2/5

    Saving for the future

    Good products but poor rates over a number of years after being top

    {"display":"Adrian I","full_name":"Adrian I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Adrian I 21st April 2026
  • 5/5

    Saffron Building Society has offered the best intere...

    Saffron Building Society has offered the best interest rate of the market for regular savers accounts! It is easy to open and manage a savings... Saffron Building Society has offered the best interest rate of the market for regular savers accounts! It is easy to open and manage a savings account with them. I have already had several accounts with them. Read more Read less

    {"display":"L M","full_name":"L M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    L M 21st April 2026
  • 5/5

    As a charity we are very pleased with the service we...

    As a charity we are very pleased with the service we get from Saffron Building Society and the accounts and interest rates. Plus as a... As a charity we are very pleased with the service we get from Saffron Building Society and the accounts and interest rates. Plus as a local Building Society they have a good knowledge of their customers Read more Read less

    {"display":"Elizabeth M","full_name":"Elizabeth M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elizabeth M 21st April 2026
  • 5/5

    Saffron offer Excellent service with competitive rates.

    Saffron offer competitive rates. Communication and customer service are excellent.

    {"display":"Ian C","full_name":"Ian C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian C 21st April 2026
  • 5/5

    Excellent Customer Service when opening an ISA accou...

    Excellent Customer Service when opening an ISA account last year, also the Interest rate on offer was one of the best for a two year fix.

    {"display":"Malcolm W","full_name":"Malcolm W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Malcolm W 21st April 2026

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