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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.74/5

Saffron Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 7,182 product reviews

Average score of 4.74/5
5 star
82%
4 star
10%
3 star
3%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 7182 company reviews • Last reviewed within 7 days

The staff are so helpful and knowledgeable.

Savings • 25th February 2026

The staff are so helpful and knowledgeable. They greet every customer with a smile and nothing is too much for them . I would recommend this branch to anyone

Verified source
Rated Excellent • 5/5
Read more product reviews

Anne was very understanding, empathetic and outstand...

Mortgages • 25th February 2026

Anne was very understanding, empathetic and outstandingly willing to assist. And knew a lot about the enquiry I made. Very professional and solved my challenges with the solicitors.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Leon Walker - Advisor.

    Leon Walker - Advisor. Thank you for an excellent service and resolving so quickly, I appreciate your support

    Mortgages
    Verified source 25th February 2026
  • 5/5

    Bank visit

    Very impressive, what more can I say?

    Savings
    Verified source 24th February 2026
  • 5/5

    What amazing customer service!

    Kendra at the Bishop’s Stortford branch really helped me out with my savings account. She figured out that my current savings account wasn’t giving me... Kendra at the Bishop’s Stortford branch really helped me out with my savings account. She figured out that my current savings account wasn’t giving me the most for my money so helped me to change it to one that works best for me. She was so informative and really helped me with what I needed. Thank you Read more Read less

    {"display":"Merla Speak","full_name":"Merla Speak","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1366070.png"}}'s avatar
    Savings
    Merla Speak 24th February 2026
  • 5/5

    YOUR STAFF & SERVICE.

    The member of your staff who assisted my bank transfer of funds via the phone was kind, attentive, helpful and knowledgeable. All your staff are... The member of your staff who assisted my bank transfer of funds via the phone was kind, attentive, helpful and knowledgeable. All your staff are all first class, my favorite company ordeal with. Read more Read less

    {"display":"Michael","full_name":"Michael","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael 24th February 2026
  • 5/5

    Much more than just a bank.

    As a newly appointed Treasurer of a local community group I have found SBS amazingly easy to work with on all aspects of my role.... As a newly appointed Treasurer of a local community group I have found SBS amazingly easy to work with on all aspects of my role. The group had been through an odd time since Covid with many key Committee members dying, becoming too ill to operate independently or having medical issues. Therefore aspects of the financial operation had been allowed to deteriorate. SBS in a matter of days / few weeks l allowed the group/committee to become functional again. Aspects of their f2f operations are outstanding. Staff are very well trained in all parts of their services. And furthermore give very practical sound advice. Read more Read less

    {"display":"C M","full_name":"C M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    C M 24th February 2026
  • 5/5

    Easy to get hold of on the phone and everyone I have...

    Easy to get hold of on the phone and everyone I have spoken to has been efficient and swift to process my requests. Opening an... Easy to get hold of on the phone and everyone I have spoken to has been efficient and swift to process my requests. Opening an account by post was a lot quicker than I expected. For a smaller banking operation, I'm very impressed Read more Read less

    {"display":"WT","full_name":"WT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    WT 24th February 2026
  • 5/5

    Excellent customer service

    Went in to pay a cheque into my account, was advised that I could update/switch my account to one with a better interest rate -... Went in to pay a cheque into my account, was advised that I could update/switch my account to one with a better interest rate - the whole process took 5 minutes. Read more Read less

    {"display":"James N","full_name":"James N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James N 24th February 2026
  • 5/5

    Excellent service!

    Charlotte was very informative and helpful in setting up a new account and going through relevant T&Cs

    {"display":"Graeme G","full_name":"Graeme G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graeme G 24th February 2026
  • 5/5

    professional

    Always helpful, professional and friendly. Tied in with an excellent range of competitive products

    {"display":"James D","full_name":"James D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James D 24th February 2026

    Products from Saffron Building Society

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