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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent 4.84/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian British bank awards winner
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 8,111 product reviews

Average score of 4.84/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Saffron Building Society shines with genuinely friendly, helpful staff who make banking feel personal and straightforward, especially in branch and over the phone. Their service is often described as patient and professional, making tricky processes easier. However, the online experience and ISA rates often frustrate, with slow transfers, poor app functionality, and lower interest compared to competitors.

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About Saffron Building Society

Saffron Building Society is a mutual organisation and has a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 072 1100
Email
[email protected]
Main address
Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
Social media

Reviews for Saffron Building Society

Showing 11 of 8111 company reviews Last reviewed within 7 days

Communication

Mortgages 22nd July 2026

Anytime I called the people I have spoken to have always been really helpful

Verified source
Rated Excellent 5.00/5
Read more product reviews

Advice on savings.

Savings 22nd July 2026

Your colleague understood our situation and gave clear and effective advice on how to manage our savings.

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Renewal of my ISA.

    I was spoke to Cassie Jones who I found very helpful and informative and pleasant. She told me all I needed to know, I could... I was spoke to Cassie Jones who I found very helpful and informative and pleasant. She told me all I needed to know, I could not ask for more. I left it a little late to role my ISA over for another year, she dealt with it quickly leaving me very content. Read more Read less

    {"display":"brogen1995","full_name":"brogen1995","avatar":{"url":"\/assets\/uploads\/avatars\/users\/708114.png"}}'s avatar
    Savings
    brogen1995 22nd July 2026
  • 5.00/5

    Sarah 10/10.

    Sarah from Colchester was very helpful and also very patient in sorting out my problem. 10/10. I would point out, however, that somebody at the... Sarah from Colchester was very helpful and also very patient in sorting out my problem. 10/10. I would point out, however, that somebody at the Saffron had created this problem in the first place. Read more Read less

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    The Ware branch are always happy to help me with my...

    The Ware branch are always happy to help me with my accounts, the 2 on the counters are extremely helpful Lucy and Jake are a credit to saffron

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Visited the my local branch in ware, Jake was extrem...

    Visited the my local branch in ware, Jake was extremely helpful as he always is

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Brentwood branch

    Visited Brentwood branch today and spoke with Max and Dan J, they were extremely helpful with helping us understand the status of our ISA transfer.

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Colchester branch staff are very very good

    I would just like to say that the Colchester branch staff are very very good very helpful even Kyle, they are always smiling. I enjoy... I would just like to say that the Colchester branch staff are very very good very helpful even Kyle, they are always smiling. I enjoy going in there they make me feel a lot happier when I leave. They always have time for you regardless of what they're doing. Read more Read less

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Ruby & Sarah are so friendly and helpful

    I'm so pleased I decided to come to Saffron Building Society I'm very pleased with the service I get every time I come in to... I'm so pleased I decided to come to Saffron Building Society I'm very pleased with the service I get every time I come in to the Colchester branch. Ruby and Sarah are so friendly & helpful Read more Read less

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Sarah was very helpful and patient

    Sarah from the Colchester branch was very helpful and patient in sorting out my problems: 10/10.

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Excellent online support given by Angelina.

    Excellent online support given by Angelina. Friendly and solved each "problem" I had efficiently

    {"display":"spcdust","full_name":"spcdust","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    spcdust 22nd July 2026

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