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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.75/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 7,350 product reviews

Average score of 4.75/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 7350 company reviews • Last reviewed within 7 days

Sophia Nuttal helped me

Savings • 31st March 2026

Sophia Nuttal helped me sort my isa today and she was very patient and polite even tho I'm sloww at this sort of thing - thanks Sophie!

{"display":"p j t","full_name":"p j t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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really good appointment with Andy, he's helped me un...

Savings • 31st March 2026

really good appointment with Andy, he's helped me understand my finances alot better, giving me options for accounts to help my goals of saving for... really good appointment with Andy, he's helped me understand my finances alot better, giving me options for accounts to help my goals of saving for Driving Lessons and a Car eventually. Read more Read less

{"display":"Eleanor F","full_name":"Eleanor F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very good service Rapid responses and good website

    Very good service Rapid responses and good website

    {"display":"Emma W","full_name":"Emma W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Emma W 31st March 2026
  • 5/5

    Wanted advice on opening an ISA and transferring an...

    Wanted advice on opening an ISA and transferring an ISA and the member of staff was very helpful.

    {"display":"Julie M","full_name":"Julie M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie M 31st March 2026
  • 5/5

    Service always good in branch.

    Service always good in branch. Polite and welcoming. Show of care. Please consider a Chelmsford branch

    Savings
    Verified source 31st March 2026
  • 5/5

    Zoe was great, helpful and professional

    Great to be able to talk to a kind professional human being and not and ultimate AI robotic voice, Zoe was really helpful and nice, the whole process is

    {"display":"Eduardo Murillo","full_name":"Eduardo Murillo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Eduardo Murillo 31st March 2026
  • 5/5

    Great customer service

    Always so helpful and patient, with myself and my elderly mothet

    {"display":"Caroline Penny","full_name":"Caroline Penny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Caroline Penny 30th March 2026
  • 5/5

    I appreciate the friendly knowledgeable staff in a c...

    I appreciate the friendly knowledgeable staff in a convenient local location.

    {"display":"Elaine G","full_name":"Elaine G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elaine G 30th March 2026
  • 5/5

    Excellent Service - Exceeding All Expectations!

    I believe Kay exceeded expectations on a long and involved issue, followed through to resolution and went over and above with a phone call to... I believe Kay exceeded expectations on a long and involved issue, followed through to resolution and went over and above with a phone call to check the issue was resolved to my satisfaction and that I was happy with the outcome. Read more Read less

    {"display":"John E","full_name":"John E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John E 30th March 2026
  • 5/5

    I was most impressed by the helpful and useful advic...

    I was most impressed by the helpful and useful advice I received

    {"display":"Ursula Jesson","full_name":"Ursula Jesson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ursula Jesson 28th March 2026
  • 5/5

    online application not easy compared to others, no i...

    online application not easy compared to others, no info given on user id that i saw but Chat sorted it very quickly, now to try... online application not easy compared to others, no info given on user id that i saw but Chat sorted it very quickly, now to try to move my ISA, normally all covered in primary application Read more Read less

    {"display":"elisabeth d","full_name":"elisabeth d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    elisabeth d 28th March 2026

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