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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.75/5

Saffron Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 7,389 product reviews

Average score of 4.75/5
5 star
84%
4 star
9%
3 star
3%
2 star
2%
1 star
2%
Reviews for Saffron Building Society have trended positively over the past 90 days

Saffron Building Society shines with friendly, helpful staff and a strong local branch presence that makes saving feel personal and valued. Their savings products offer competitive rates and clear communication, especially in branches. However, online access and IT systems cause frustration, with slow responses and complicated processes. Mortgage services often feel slow, inflexible, and poorly communicated, dampening the overall experience.

Positive themes

  • Saffron Building Society's staff are friendly, patient and genuinely helpful in branches and on the phone.
  • Saffron Building Society offers competitive savings rates that many find attractive and rewarding.
  • Having a local branch with good opening hours is a big plus for Saffron Building Society savers.

Negative themes

  • Online access and IT systems at Saffron Building Society are often confusing and frustrating.
  • Mortgage services are slow and poorly communicated causing stress and dissatisfaction.
  • Customer service can be slow to respond with long waits on phone and poor email replies.
Summarised by AI
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About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 7389 company reviews • Last reviewed within 7 days

Competitive interest - great customer servicec..

Savings • 14th April 2026

Whilst offering competitive interest rates is a major draw, another major factor in deciding to invest with Saffron is the quality of its customer service.... Whilst offering competitive interest rates is a major draw, another major factor in deciding to invest with Saffron is the quality of its customer service. Unhurried, patient, friendly are just three words that best describe my personal experience. Read more Read less

{"display":"Chris Sanderson","full_name":"Chris Sanderson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

They really care - Personalised friendly service

Savings • 14th April 2026

It was a really lovely phone call, Zoe listened to my problems and helped me easily with my issue with logging on to my account... It was a really lovely phone call, Zoe listened to my problems and helped me easily with my issue with logging on to my account and created the documents I needed, whilst giving a really personalised experience. She was genuinely interested in my situation and helping me and it felt like talking to a friend, I’m really pleased with the service. Read more Read less

{"display":"Emily","full_name":"Emily","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great Customer Service Today

    Great, swift help on the online chat today

    {"display":"Karen L","full_name":"Karen L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen L 14th April 2026
  • 5/5

    Helpful staff

    Staff always very helpful and happy to advise

    {"display":"Averil Dongworth ","full_name":"Averil Dongworth ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very easy setting up a Community Online Saver account

    Very easy setting up a Community Online Saver account for a Charity and really helpful support both over the phone and with the online chat.

    {"display":"Sarah J","full_name":"Sarah J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah J 13th April 2026
  • 5/5

    Having moved my money from my High Street Bank.

    Having moved my money from my High Street Bank. I found the staff at the Haverhill Branch very helpful, also Zoe of customer services. I... Having moved my money from my High Street Bank. I found the staff at the Haverhill Branch very helpful, also Zoe of customer services. I had been having great difficulty in signing into my account, but with lots patience and help, Zoe got me through it. Read more Read less

    {"display":"Mary M","full_name":"Mary M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mary M 13th April 2026
  • 5/5

    Good experience and great help.

    Good experience and great help. Bit as things used to be with banks & building societies. Saffron really appear to be doing great work for their customers.

    {"display":"Alan R","full_name":"Alan R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan R 13th April 2026
  • 5/5

    Very friendly and personal touch

    Zoe was helpful and very friendly which made the whole experience feel very personal. Something most banks don’t offer!

    {"display":"Lydia ","full_name":"Lydia ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lydia 12th April 2026
  • 5/5

    Excellent customer serrvice when visiting branch in...

    Excellent customer serrvice when visiting branch in saffron Walden

    {"display":"Deryk B","full_name":"Deryk B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Deryk B 11th April 2026
  • 5/5

    Our mortgage approval tool much longer than expected...

    Our mortgage approval tool much longer than expected and we were asked a number of times for evidences we had already provided in a different... Our mortgage approval tool much longer than expected and we were asked a number of times for evidences we had already provided in a different format or simply again. Hard to say who caused this but needless to say it was frustrating at times. That's said my first echange with Anne Sleeper today was really good. Read more Read less

    Mortgages
    Verified source 10th April 2026
  • 5/5

    The most patient and fabulous staff at Royston branch

    The two assistants were fabulous, we had trouble with our online accounts, they were so patient and helpful, we were still being helped after the... The two assistants were fabulous, we had trouble with our online accounts, they were so patient and helpful, we were still being helped after the branch had closed, cannot believe how great they were at Royston Branch Read more Read less

    {"display":"Lisa R","full_name":"Lisa R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lisa R 9th April 2026

    Products from Saffron Building Society

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