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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.59/5

Saffron Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 5,270 product reviews

Average score of 4.59/5
5 star
80%
4 star
11%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent customer relations

Excellent customer relations on phone also good to have branches and postal accounts

Savings
Verified source 30th June 2025

Latest negative rating

1/5

ISA Transfer

Advertised that an ISA transfer could be completed 'On Line'. Having open an account On Line, I was told you could only transfer in Branch or by Post.

Savings
Verified source 30th June 2025
See more reviews for Saffron Building Society products

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Saffron Building Society

Showing 11 of 5270 company reviews • Last reviewed within 7 days

Maturing account

Savings • 30th June 2025

I phoned as my savings account was coming to the end and a very knowledgeable young lady took my instructions and bang on the day,... I phoned as my savings account was coming to the end and a very knowledgeable young lady took my instructions and bang on the day, my money was transferred as per my instructions and new continuation account was opened and money from my closed account was transferred in. No hassle and great service Read more Read less

Verified source
Rated Excellent • 5/5
Read more product reviews

Excellent customer relations

Savings • 30th June 2025

Excellent customer relations on phone also good to have branches and postal accounts

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent Staff over the phone.

    Excellent Staff over the phone. Good product.

    Savings
    Verified source 30th June 2025
  • 5/5

    Good products, good interest rates.

    Good products, good interest rates. Excellent customer service.

    Savings
    Verified source 30th June 2025
  • 5/5

    your website is a bit clunky but it works

    your website is a bit clunky but it works

    Savings
    Verified source 30th June 2025
  • 5/5

    accessibility

    access is always very easy - moving round the site is highly withut difficulty

    Savings
    Verified source 30th June 2025
  • 4/5

    Friendly and helpful counter staff; high street shop...

    Friendly and helpful counter staff; high street shop with easy access

    Savings
    Verified source 30th June 2025
  • 5/5

    Opened a regular saver, good rate although low amoun...

    Opened a regular saver, good rate although low amount can be daved at the good rate!

    Savings
    Verified source 30th June 2025
  • 5/5

    Friendly staff who are always very helpful

    Friendly staff who are always very helpful

    Savings
    Verified source 30th June 2025
  • 3/5

    Inflexibility

    To only allow ONE Cash ISA per tax year is not very customer focused, as not everyone has the full £20000 to invest in one... To only allow ONE Cash ISA per tax year is not very customer focused, as not everyone has the full £20000 to invest in one lump sum. I would have invested more during the current tax year but I am not allowed after my initial deposit. Read more Read less

    Savings
    Verified source 30th June 2025
  • 4/5

    Loyalty regular saver: good rate but low savings

    Opened a loyalty regular saver. Good rate of interest at 8% but only being able to invest £50 per month is very disappointing.

    Savings
    Verified source 30th June 2025

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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