Great service over the phone by Cassie. She was attentive and listened to every problem that I had I am not great at online banking... Great service over the phone by Cassie. She was attentive and listened to every problem that I had I am not great at online banking but Cassie made it simple. Thank you Saffron Read more Read less

Excellent service in Ware from Leah and Lucy

The customer service, whether that be in branch or over the telephone, is always brilliant with Saffron. I spoke to Lewis on the phone today... The customer service, whether that be in branch or over the telephone, is always brilliant with Saffron. I spoke to Lewis on the phone today but the same could be said for all of the staff. They are so well trained and that must stem from the management, so keep up the hard work. I have dealt with a lot of companies in my lifetime but I cannot say the same about all of them! Read more Read less

Great service in Haverhill today switching accounts over to a better rate

Telephone conversation with Saffron staff is just great. It’s a bonus to speak to someone in this country. Today it was Cassie Jones, delightful, helpful... Telephone conversation with Saffron staff is just great. It’s a bonus to speak to someone in this country. Today it was Cassie Jones, delightful, helpful and friendly. She answered all my questions with no fuss and followed. My instructions bro the letter. Very efficient. Thank you. Saffron offer good rates of interest especially to existing customers. I live in another county and as such my banking is done on the net and phone, banking wth Saffron over the years has been Troyble free and enjoyable . A bank I would recommend . Read more Read less

Glad came to save with Saffron and really satisfied with Saffron's service served by Finley in Halstead today.

Kim was very helpful and talked me through everything step by step. She was also very patient considering we had a bad phone line (my fault)

Have always found the Royston staff very efficient and helpful.

I recently visited Andrew at the Royston Branch of Saffron Building Society to discuss funds held following the loss of my husband. Andrew was incredibly... I recently visited Andrew at the Royston Branch of Saffron Building Society to discuss funds held following the loss of my husband. Andrew was incredibly empathetic and took the time to listen to my concerns, making me feel valued during this difficult time. He has connected me with someone who can offer further advice and support. I cannot thank him and Saffron enough for their exceptional service and kindness, i feel this has made a real difference and i look forward to coming back in the future. Read more Read less