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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.66/5

Saffron Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 6,158 product reviews

Average score of 4.66/5
5 star
81%
4 star
10%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

I have power of Attorney for my mom and i found all...

I have power of Attorney for my mom and i found all the staff i spoke to helpful and informative when sorting out her recent mortgage product switch

Mortgages
Verified source 14th November 2025

Latest negative rating

2/5

Website needs clearer calls to action!

Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for... Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for an account. It was sort of hidden off to the right, in standard text as part of a column. I think it warranted a button to say APPLY HERE or something like that. However, when i went onto chat I was helped by Lewis Hemingway and he was very helpful. Read more Read less

{"display":"Alison T","full_name":"Alison T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Alison T 29th October 2025
See more reviews for Saffron Building Society products

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 6158 company reviews • Last reviewed within 7 days

I have power of Attorney for my mom and i found all...

Mortgages • 14th November 2025

I have power of Attorney for my mom and i found all the staff i spoke to helpful and informative when sorting out her recent mortgage product switch

Verified source
Rated Excellent • 5/5
Read more product reviews

Been a member since Halstead opened the staff are al...

Savings • 14th November 2025

Been a member since Halstead opened the staff are all so lovely and polite

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very happy great experience saw Lynn today

    Very happy great experience saw Lynn today

    Savings
    Verified source 14th November 2025
  • 5/5

    Always polite and efficient in ware

    Always polite and efficient in ware

    Savings
    Verified source 14th November 2025
  • 5/5

    Everything is good here at Halstead served by Lyn today

    Everything is good here at Halstead served by Lyn today

    Savings
    Verified source 14th November 2025
  • 5/5

    Exceptional Service

    I was struggling to manage an ISA via the app and decided to telephone instead. I'm so pleased I did as I spoke with an... I was struggling to manage an ISA via the app and decided to telephone instead. I'm so pleased I did as I spoke with an advisor who was both expert and warm. I was supported to make the changes and felt valued as much more than a customer, but as part of our community. My wait time was tiny (measured in seconds) compared to other organisations and the service was exceptional. Read more Read less

    {"display":"Jules W","full_name":"Jules W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jules W 13th November 2025
  • 4/5

    Good high street community bank friendly enough staf...

    Good high street community bank friendly enough staff and services

    Savings
    Verified source 13th November 2025
  • 5/5

    Came to visit Bishops Stortford branch, I hadn't rec...

    Came to visit Bishops Stortford branch, I hadn't received expected paperwork in the post. Kendra issued everything I needed efficiently and with a lovely manner.

    Savings
    Verified source 13th November 2025
  • 5/5

    Great service , friendly staff.

    Great service , friendly staff. I was served by Natalie and she was extremely helpful.

    Savings
    Verified source 13th November 2025
  • 5/5

    Friendly and helpful and informative

    Friendly and helpful and informative

    Savings
    Verified source 13th November 2025
  • 5/5

    Very good service all friendly and helpful

    Very good service all friendly and helpful

    Savings
    Verified source 13th November 2025

    Products from Saffron Building Society

    Showing all products offered by Saffron Building Society

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