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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.86/5

Loughborough Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 593 product reviews

Average score of 4.86/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Loughborough Building Society have trended negatively over the past 90 days

Loughborough Building Society shines with its friendly, helpful staff and smooth, efficient service that makes banking feel personal and straightforward. Many appreciate the traditional passbook and face-to-face contact, valuing the local branches and human touch. However, some find the lack of online banking and slow processing frustrating, wishing for more digital options and quicker communication.

Positive themes

  • Loughborough Building Society’s staff are friendly, helpful, and make you feel valued.
  • Opening accounts with Loughborough Building Society is quick and hassle-free.
  • The traditional passbook and local branches at Loughborough Building Society are much loved.

Negative themes

  • Many wish Loughborough Building Society offered online banking or an app for easier access.
  • Some found the processing slow and communication lacking during applications or transfers.
  • Interest rates at Loughborough Building Society could be better according to some reviewers.
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

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Reviews for Loughborough Building Society

Showing 11 of 593 company reviews • Last reviewed within 7 days

I find the Derby branch local and personable.

Savings • 12th March 2026

I find the Derby branch local and personable. Yasmin was very professional. I recognise the staff and can talk to them.

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for your feedback. We’re pleased to hear you find our Derby branch personable and professional. We appreciate you taking the time to share your experience.
13th March 2026
Loughborough Building Society

Anni in Derby gave a great first impression.

Savings • 10th March 2026

Anni in Derby gave a great first impression. Very friendly and helpful staff!

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for sharing your experience — it’s great to hear our Derby team made such a friendly and helpful first impression!
10th March 2026
Loughborough Building Society
  • 5/5

    fantastic company

    Hi There! I want to say a big thank you to the kind people of Loughborough Building Society. The oppitunity of house buying from them... Hi There! I want to say a big thank you to the kind people of Loughborough Building Society. The oppitunity of house buying from them has meant my Girlfriend and I can move in together and be together. I cannot thank you enough Read more Read less

    {"display":"Bob B","full_name":"Bob B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Bob B 2nd March 2026
  • 5/5

    I saw Karen, she was very helpful.

    I saw Karen, she was very helpful. I also like that there is a branch in Derby and that it is easy for me to get to.

    Savings
    Verified source 24th February 2026
  • 5/5

    Sam was very helpful and did not rush me on my visit...

    Sam was very helpful and did not rush me on my visit into the Derby branch. Thank you

    Savings
    Verified source 24th February 2026
  • 5/5

    Anni was very patient and explained products very well.

    Anni was very patient and explained products very well. She took time to put us at ease.

    Savings
    Verified source 24th February 2026
  • 5/5

    Anni is extremely helpful and gave me good solid inf...

    Anni is extremely helpful and gave me good solid information

    Savings
    Verified source 24th February 2026
  • 5/5

    I was happy with everything Anni helped me with on m...

    I was happy with everything Anni helped me with on my visit to the Derby.

    Savings
    Verified source 24th February 2026
  • 5/5

    Very fast mortgage approval and paperwork sent out q...

    Very fast mortgage approval and paperwork sent out quickly

    {"display":"Kathryn j","full_name":"Kathryn j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kathryn j 23rd February 2026
  • 5/5

    Unheard of but amazing!

    At a time when I didn’t think there was anyway of getting out of my situation after a seperation, I can’t thank Rob Johnson enough!

    {"display":"Jemma Linnell","full_name":"Jemma Linnell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1365185.png"}}'s avatar
    Mortgages
    Jemma Linnell 22nd February 2026
  • 5/5

    One thing I do like about the Long Eaton Branch is h...

    One thing I do like about the Long Eaton Branch is how friendly the staff are, they have been incredibly helpful.

    Savings
    Verified source 21st February 2026

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