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Loughborough Building Society reviews

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Rated Excellent 4.86/5

Loughborough Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 254 product reviews

Average score of 4.86/5
5 star
93%
4 star
7%
3 star
0%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

So easy to get hold of customer service.

So easy to get hold of customer service.

{"display":"Jessica m","full_name":"Jessica m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Jessica m 6th December 2024

Latest negative rating

1/5

Very slow at processing documents and no communicati...

Very slow at processing documents and no communication or customer service

{"display":"A s","full_name":"A s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
A s 6th December 2024

About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Loughborough Building Society

Showing 11 of 254 company reviews Last reviewed within 7 days

Very slow at processing documents and no communicati...

Mortgages 6th December 2024

Very slow at processing documents and no communication or customer service

{"display":"A s","full_name":"A s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
A s
Rated Terrible 1/5
Read more product reviews

So easy to get hold of customer service.

Mortgages 6th December 2024

So easy to get hold of customer service.

Rated Excellent 5/5
Read more product reviews
Reply from Loughborough Building Society
Thanks for sharing your experience with us Jessica, so glad that we could help!
6th December 2024
Loughborough Building Society
  • 5/5

    Very helpful adviser.

    A very helpful adviser took us through the steps we needed to go through in order to apply for an additional mortgage. She was available... A very helpful adviser took us through the steps we needed to go through in order to apply for an additional mortgage. She was available to help us throughout the process. Telephone calls always answered promptly. Read more Read less

    {"display":"Mick and Val","full_name":"Mick and Val","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mick and Val 4th December 2024
  • 5/5

    Impressive and Efficient

    I was truly impressed by how efficiently my broker handled my application. The entire journey, from the initial submission to receiving my mortgage offer, was... I was truly impressed by how efficiently my broker handled my application. The entire journey, from the initial submission to receiving my mortgage offer, was incredibly smooth and well-organised. What really stood out was how quickly everything happened—it took less than four weeks to get my mortgage offer! This goes to show the expertise and commitment of the team involved. Read more Read less

    {"display":"I A Rashid","full_name":"I A Rashid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    I A Rashid 30th November 2024
  • 5/5

    Excellent service, I would thoroughly recommend.

    Everything was explained in detail and my understanding checked at each stage. The process was easy and efficient.

    {"display":"Andy L","full_name":"Andy L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andy L 29th November 2024
  • 5/5

    I had a very good experience with Yasmin she was ver...

    I had a very good experience with Yasmin she was very helpful and knowledgeable.

    Savings
    Verified source 26th November 2024
  • 5/5

    Yasmin is very professional and very helpful kind.

    Yasmin is very professional and very helpful kind.

    Savings
    Verified source 26th November 2024
  • 4/5

    Fast response and actually offered us mortgage when...

    Fast response and actually offered us mortgage when others wary, but high rates for shared ownership which is sad and unfair

    {"display":"Rianne B","full_name":"Rianne B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rianne B 26th November 2024
  • 5/5

    Very happy for filled all my needs

    Very happy for filled all my needs

    Savings
    Verified source 22nd November 2024
  • 4/5

    Processing mortgage application

    The experience of our mortgage application was good. The application was vetted thoroughly and significant information was obtained. Because of this due diligence the process... The experience of our mortgage application was good. The application was vetted thoroughly and significant information was obtained. Because of this due diligence the process took 2 months to receive a mortgage offer. We felt that it could have been quicker. However, this was not necessarily the fault of Loughborough as there was an initial delay from our accountant. Loughborough had to request further info which delayed the case further. Read more Read less

    {"display":"SGL","full_name":"SGL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    SGL 21st November 2024
  • 5/5

    Came in to open a joint account had fantastic servic...

    Came in to open a joint account had fantastic service off Chrissy and Katie they where really happy smiley and a pleasure to see

    Savings
    Verified source 21st November 2024

    Products from Loughborough Building Society

    Showing all products offered by Loughborough Building Society

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