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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent 4.87/5

Loughborough Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 570 product reviews

Average score of 4.87/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Loughborough Building Society shines with its friendly, helpful staff and smooth, efficient service that makes banking feel personal and straightforward. Many appreciate the traditional passbook and face-to-face contact, valuing the local branches and human touch. However, some find the lack of online banking and slow processing frustrating, wishing for more digital options and quicker communication.

Positive themes

  • Loughborough Building Society’s staff are friendly, helpful, and make you feel valued.
  • Opening accounts with Loughborough Building Society is quick and hassle-free.
  • The traditional passbook and local branches at Loughborough Building Society are much loved.

Negative themes

  • Many wish Loughborough Building Society offered online banking or an app for easier access.
  • Some found the processing slow and communication lacking during applications or transfers.
  • Interest rates at Loughborough Building Society could be better according to some reviewers.
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
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Reviews for Loughborough Building Society

Showing 11 of 570 company reviews Last reviewed within 7 days

Very smooth from start to finish, very happy to be y...

Mortgages 24th January 2026

Very smooth from start to finish, very happy to be your customer!

Rated Excellent 5/5
Read more product reviews

We have been dealing with Rob with our mortgage.

Mortgages 23rd January 2026

We have been dealing with Rob with our mortgage. He has been nothing but brilliant throughout the whole process. Informative, knowledgeable and very helpful. He... We have been dealing with Rob with our mortgage. He has been nothing but brilliant throughout the whole process. Informative, knowledgeable and very helpful. He has been a pleasure to work with and would highly recommend! Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    The lady I spoke to over the phone was extremely hel...

    The lady I spoke to over the phone was extremely helpful. She put me at ease! She answered all my questions and addressed any concerns... The lady I spoke to over the phone was extremely helpful. She put me at ease! She answered all my questions and addressed any concerns I had. So I decided to buy another product from Loughborough as a result. Read more Read less

    {"display":"Bismaa S","full_name":"Bismaa S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Bismaa S 23rd January 2026
  • 5/5

    From start to Finish it's been excellent

    From start to Finish it's been excellent

  • 5/5

    Karen was very helpful - Sent all forms promptly & e...

    Karen was very helpful - Sent all forms promptly & explained everything very well.

    Savings
    Verified source 20th January 2026
  • 5/5

    Whenever I contact the Derby branch I have always be...

    Whenever I contact the Derby branch I have always been treated very well and quickly. It was a pleasure to talk to Sam on my last visit.

    Savings
    Verified source 16th January 2026
  • 5/5

    I was recently recommended the Loughborough regular...

    I was recently recommended the Loughborough regular saving account by my husband and am thoroughly satisfied with the service.

    Savings
    Verified source 16th January 2026
  • 5/5

    Very friendly and helpful staff in the Derby branch

    Very friendly and helpful staff in the Derby branch

    Savings
    Verified source 16th January 2026
  • 5/5

    I saw Karen today in the Derby branch for ans Access...

    I saw Karen today in the Derby branch for ans Access X1 ISA

    Savings
    Verified source 16th January 2026
  • 4/5

    All done thru an again y but very good

    All done thru an again y but very good

    {"display":"Moira Mortimer","full_name":"Moira Mortimer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Moira Mortimer 14th January 2026
  • 5/5

    It was a swift process from start to finish, once my...

    It was a swift process from start to finish, once my application was submitted a valuation was quickly arranged, the underwriter who dealt with my... It was a swift process from start to finish, once my application was submitted a valuation was quickly arranged, the underwriter who dealt with my case acted swiftly and sent all required questions within a reasonable time, once satisfied my mortgage offer was approved and received so grateful to the team that worked so fast on my application. Read more Read less

    {"display":"Kadija y","full_name":"Kadija y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kadija y 8th January 2026

    Products from Loughborough Building Society

    Showing all products offered by Loughborough Building Society

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