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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent 4.86/5

Loughborough Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 599 product reviews

Average score of 4.86/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Loughborough Building Society have trended negatively over the past 90 days

Loughborough Building Society shines with its friendly, helpful staff and smooth, efficient service that makes banking feel personal and straightforward. Many appreciate the traditional passbook and face-to-face contact, valuing the local branches and human touch. However, some find the lack of online banking and slow processing frustrating, wishing for more digital options and quicker communication.

Positive themes

  • Loughborough Building Society’s staff are friendly, helpful, and make you feel valued.
  • Opening accounts with Loughborough Building Society is quick and hassle-free.
  • The traditional passbook and local branches at Loughborough Building Society are much loved.

Negative themes

  • Many wish Loughborough Building Society offered online banking or an app for easier access.
  • Some found the processing slow and communication lacking during applications or transfers.
  • Interest rates at Loughborough Building Society could be better according to some reviewers.
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
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Reviews for Loughborough Building Society

Showing 11 of 599 company reviews Last reviewed within 7 days

I had a great experience Ruth was great

Mortgages 20th March 2026

I had a great experience Ruth was great

Rated Excellent 5/5
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Reply from Loughborough Building Society
Thank you for your feedback. We’re pleased to hear that you had a positive experience and received great service. We appreciate you taking the time to share your comments.
20th March 2026
Loughborough Building Society

Marie was warm and friendly welcome, efficient and v...

Savings 19th March 2026

Marie was warm and friendly welcome, efficient and very helpful. Choosen as I prefer a local branch.

Verified source
Rated Excellent 5/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for your feedback. We’re pleased to hear you received a warm welcome and efficient, helpful service. We appreciate your preference for using a local branch and thank you for choosing us.
20th March 2026
Loughborough Building Society
  • 5/5

    Loughborough worked really quick with our Mortgage B...

    Loughborough worked really quick with our Mortgage Brokers and was very fast responding.

    {"display":"Niall A","full_name":"Niall A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Niall A 19th March 2026
  • 5/5

    We’re very excited and happy to buy our first home t...

    We’re very excited and happy to buy our first home together

  • 5/5

    Yasmin was extremely helpful

    Everything was explained and easy to understand. Yasmin was extremely helpful.

    Savings
    Verified source 18th March 2026
  • 5/5

    Outstanding Service from Rob Johnson

    As a current lender with Loughborough Building Society, we are in the process of arranging a remortgage — not something that would normally be the... As a current lender with Loughborough Building Society, we are in the process of arranging a remortgage — not something that would normally be the highlight of anyone’s day. However, I’ve had the pleasure of dealing with Rob Johnson, who has made the process not only straightforward so far but also genuinely fun & enjoyable (yes, remortgage and fun in the same sentence — who would have thought it!). I couldn’t be happier with my experience to date and would highly recommend anyone considering a conversation about Loughborough’s products to speak with Rob. He is a brilliant representative for the company in every way possible. If he lived closer to Manchester, id be offering him a job. Read more Read less

    {"display":"MJ ","full_name":"MJ ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    MJ 14th March 2026
  • 5/5

    I find the Derby branch local and personable.

    I find the Derby branch local and personable. Yasmin was very professional. I recognise the staff and can talk to them.

    Savings
    Verified source 12th March 2026
  • 5/5

    Anni in Derby gave a great first impression.

    Anni in Derby gave a great first impression. Very friendly and helpful staff!

    Savings
    Verified source 10th March 2026
  • 5/5

    fantastic company

    Hi There! I want to say a big thank you to the kind people of Loughborough Building Society. The oppitunity of house buying from them... Hi There! I want to say a big thank you to the kind people of Loughborough Building Society. The oppitunity of house buying from them has meant my Girlfriend and I can move in together and be together. I cannot thank you enough Read more Read less

    {"display":"Bob B","full_name":"Bob B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Bob B 2nd March 2026
  • 5/5

    I saw Karen, she was very helpful.

    I saw Karen, she was very helpful. I also like that there is a branch in Derby and that it is easy for me to get to.

    Savings
    Verified source 24th February 2026
  • 5/5

    Sam was very helpful and did not rush me on my visit...

    Sam was very helpful and did not rush me on my visit into the Derby branch. Thank you

    Savings
    Verified source 24th February 2026

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