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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.85/5

Loughborough Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 576 product reviews

Average score of 4.85/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Loughborough Building Society shines with its friendly, helpful staff and smooth, efficient service that makes banking feel personal and straightforward. Many appreciate the traditional passbook and face-to-face contact, valuing the local branches and human touch. However, some find the lack of online banking and slow processing frustrating, wishing for more digital options and quicker communication.

Positive themes

  • Loughborough Building Society’s staff are friendly, helpful, and make you feel valued.
  • Opening accounts with Loughborough Building Society is quick and hassle-free.
  • The traditional passbook and local branches at Loughborough Building Society are much loved.

Negative themes

  • Many wish Loughborough Building Society offered online banking or an app for easier access.
  • Some found the processing slow and communication lacking during applications or transfers.
  • Interest rates at Loughborough Building Society could be better according to some reviewers.
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
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Reviews for Loughborough Building Society

Showing 11 of 576 company reviews • Last reviewed within 7 days

High rates , massive wait on a mortgage interview, s...

Mortgages • 4th February 2026

High rates , massive wait on a mortgage interview, spoke to a pleasant gentlemen but I wanted to ask his manager a few questions, he... High rates , massive wait on a mortgage interview, spoke to a pleasant gentlemen but I wanted to ask his manager a few questions, he did inform me she will call however when she did call it dialled once and the line dropped with no attempt to call me back. Read more Read less

{"display":"David G","full_name":"David G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
Reply from Loughborough Building Society
Thankyou for your feedback, David We’re sorry to hear you were disappointed with the wait for your mortgage appointment and the missed follow up call. This is not the level of service we aim to provide at Loughborough Building Society. Please contact our Mortgage Team on 01509 389282 or e-mail [email protected] quoting your review, so we can look into this for you. Thankyou again for bringing this to our attention.
5th February 2026
Loughborough Building Society

The staff are always so friendly and helpful

Savings • 2nd February 2026

The staff are always so friendly and helpful - Marie this time. I do wish you'd have some online accounts though.

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Loughborough Building Society
Thankyou for your kind feedback. We're delighted to hear you found our team friendly and helpful, and we'll pass your comments on to Marie. We also appreciate your feedback about online accounts and value all feedback on how we can continue to improve our services. Thankyou again for taking the time to share your experience.
5th February 2026
Loughborough Building Society
  • 5/5

    I can only comment about Long Eaton Branch not the s...

    I can only comment about Long Eaton Branch not the society as a whole, the 2 staff I dealt with were both proffesional and helpful.

    Savings
    Verified source 30th January 2026
  • 5/5

    Helpful friendly staff in a local branch

    Helpful friendly staff in a local branch

    Savings
    Verified source 30th January 2026
  • 5/5

    Ensures OAPs have an understood the information corr...

    Ensures OAPs have an understood the information correctly given and will check form completed correctly if necessary

    Savings
    Verified source 30th January 2026
  • 5/5

    No improvements necessary at Long Eaton.

    No improvements necessary at Long Eaton.

    Savings
    Verified source 29th January 2026
  • 5/5

    Very smooth from start to finish, very happy to be y...

    Very smooth from start to finish, very happy to be your customer!

    {"display":"Kristy M","full_name":"Kristy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kristy M 24th January 2026
  • 5/5

    We have been dealing with Rob with our mortgage.

    We have been dealing with Rob with our mortgage. He has been nothing but brilliant throughout the whole process. Informative, knowledgeable and very helpful. He... We have been dealing with Rob with our mortgage. He has been nothing but brilliant throughout the whole process. Informative, knowledgeable and very helpful. He has been a pleasure to work with and would highly recommend! Read more Read less

    {"display":"Zoe N","full_name":"Zoe N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Zoe N 23rd January 2026
  • 5/5

    The lady I spoke to over the phone was extremely hel...

    The lady I spoke to over the phone was extremely helpful. She put me at ease! She answered all my questions and addressed any concerns... The lady I spoke to over the phone was extremely helpful. She put me at ease! She answered all my questions and addressed any concerns I had. So I decided to buy another product from Loughborough as a result. Read more Read less

    {"display":"Bismaa S","full_name":"Bismaa S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Bismaa S 23rd January 2026
  • 5/5

    From start to Finish it's been excellent

    From start to Finish it's been excellent

    {"display":"Mohammed Ashraf Natha","full_name":"Mohammed Ashraf Natha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Karen was very helpful - Sent all forms promptly & e...

    Karen was very helpful - Sent all forms promptly & explained everything very well.

    Savings
    Verified source 20th January 2026

    Products from Loughborough Building Society

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