Contacts via branch and HO were good and staff were well trained and knew their subject

It was a lovely person centre customer service experience.

We are only months away from paying off our mortgage. We have been highly satisfied with The Loughborough throughout.0 I spoke with Cheryl on the... We are only months away from paying off our mortgage. We have been highly satisfied with The Loughborough throughout.0 I spoke with Cheryl on the phone this morning and she was excellent. Answered my questions and gave me advice. Read more Read less

We have had a mortgage with The Loughborough for 25 years. The current fixed rate period of our mortgage had come to an end and... We have had a mortgage with The Loughborough for 25 years. The current fixed rate period of our mortgage had come to an end and they contacted us to arrange a new discounted product. The whole process was very quick and easy and the communication was excellent. Many thanks for the easy process. Read more Read less

the process was straightforward and encouraging allowing me to feel valued

Extremely pleased with Loughborough as a first time buyer and also buying on my own. Would highly recommend

Delighted to get a mortgage in later life, the process was understandably thorough but only asked for what was necessary. On the whole experience was a good one

I first visited LBS on their 50th anniversary and was made very welcome with tea and cake. The staff were very friendly and professional and... I first visited LBS on their 50th anniversary and was made very welcome with tea and cake. The staff were very friendly and professional and supplied all the information I wanted Read more Read less

Very efficient service in relation to product switching.