Loughborough Building Society reviews
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This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Loughborough Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 621 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Loughborough Building Society’s Mortgages and Savings services shine with friendly, helpful staff who make the whole process smooth and personal. Many appreciate the face-to-face service and quick responses, especially for first-time buyers and those valuing traditional banking. However, some find mortgage processing slow and wish for better online access and clearer communication.
Positive themes
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Mortgages service is friendly, helpful, and makes the process smooth and easy.
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Savings staff are friendly and helpful with a personal touch everyone appreciates.
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Mortgage advisors are knowledgeable and patient making customers feel valued.
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Negative themes
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Mortgage processing can be slow with poor communication causing stress.
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Lack of online access or app for Savings frustrates many customers.
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Mortgage rates are sometimes seen as high or unfair for certain products.
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