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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.86/5

Loughborough Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 605 product reviews

Average score of 4.86/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Loughborough Building Society shines with its friendly, helpful staff and smooth, efficient service that makes banking feel personal and straightforward. Many appreciate the traditional passbook and face-to-face contact, valuing the local branches and human touch. However, some find the lack of online banking and slow processing frustrating, wishing for more digital options and quicker communication.

Positive themes

  • Loughborough Building Society’s staff are friendly, helpful, and make you feel valued.
  • Opening accounts with Loughborough Building Society is quick and hassle-free.
  • The traditional passbook and local branches at Loughborough Building Society are much loved.

Negative themes

  • Many wish Loughborough Building Society offered online banking or an app for easier access.
  • Some found the processing slow and communication lacking during applications or transfers.
  • Interest rates at Loughborough Building Society could be better according to some reviewers.
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
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Reviews for Loughborough Building Society

Showing 11 of 605 company reviews • Last reviewed within 7 days

Always very helpful and I always feel that I have ha...

Mortgages • 25th March 2026

Always very helpful and I always feel that I have had the best advice thank you

{"display":"Mike S","full_name":"Mike S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Loughborough Building Society
Thank you for your kind feedback. We’re pleased to hear that you consistently feel well supported and receive the best advice. We appreciate you taking the time to share your experience.
26th March 2026
Loughborough Building Society

Karen was polite and instant service even though she...

Savings • 25th March 2026

Karen was polite and instant service even though she had another customer to attend to.

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for your feedback. We are pleased to hear that you received polite and prompt assistance, even during a busy period. We appreciate you taking the time to share your experience.
26th March 2026
Loughborough Building Society
  • 5/5

    Seamless service, broker through to Loughborough

    I found the Loughborough through our Broker. the Application was straight forwards, our requirements were easily understood by the Loughborough, the response was within 24... I found the Loughborough through our Broker. the Application was straight forwards, our requirements were easily understood by the Loughborough, the response was within 24 hours and the staff have followed up to ensure all progresses to the necessary time lines. Read more Read less

    {"display":"Glenn L","full_name":"Glenn L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Glenn L 23rd March 2026
  • 5/5

    Very good customer service.

    Very good customer service. Emailed me back the same day regarding queries I have had.

    {"display":"Rachel Durant ","full_name":"Rachel Durant ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Staff are always friendly and helpful.

    Staff are always friendly and helpful. Very good opening hours (Saturday)

    Savings
    Verified source 23rd March 2026
  • 5/5

    customer service

    Spoke to Cheryl and she completely set me at ease with all my worries and concerns. Made everything so clear and very grateful for her kindness in helping me understand

    {"display":"Ayesha S","full_name":"Ayesha S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ayesha S 21st March 2026
  • 5/5

    I had a great experience Ruth was great

    I had a great experience Ruth was great

    {"display":"Allison ","full_name":"Allison ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Allison 20th March 2026
  • 5/5

    Marie was warm and friendly welcome, efficient and v...

    Marie was warm and friendly welcome, efficient and very helpful. Choosen as I prefer a local branch.

    Savings
    Verified source 19th March 2026
  • 5/5

    Loughborough worked really quick with our Mortgage B...

    Loughborough worked really quick with our Mortgage Brokers and was very fast responding.

    {"display":"Niall A","full_name":"Niall A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Niall A 19th March 2026
  • 5/5

    We’re very excited and happy to buy our first home t...

    We’re very excited and happy to buy our first home together

    {"display":"STEVEN Hatton ","full_name":"STEVEN Hatton ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Yasmin was extremely helpful

    Everything was explained and easy to understand. Yasmin was extremely helpful.

    Savings
    Verified source 18th March 2026

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