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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.87/5

Loughborough Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 280 product reviews

Average score of 4.87/5
5 star
93%
4 star
7%
3 star
0%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Great customer service

Came into open an Isa to deposit 20k, but was so happy with the customer service off Katie and Chrissy that I also opened a... Came into open an Isa to deposit 20k, but was so happy with the customer service off Katie and Chrissy that I also opened a 100 day notice and put 40k in it. Read more Read less

Savings
Verified source 25th January 2025

Latest negative rating

1/5

Very slow at processing documents and no communicati...

Very slow at processing documents and no communication or customer service

{"display":"A s","full_name":"A s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
A s 6th December 2024
See more reviews for Loughborough Building Society products

About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
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Reviews for Loughborough Building Society

Showing 11 of 280 company reviews • Last reviewed within 7 days

Great customer service

Savings • 25th January 2025

Came into open an Isa to deposit 20k, but was so happy with the customer service off Katie and Chrissy that I also opened a... Came into open an Isa to deposit 20k, but was so happy with the customer service off Katie and Chrissy that I also opened a 100 day notice and put 40k in it. Read more Read less

Verified source
Rated Excellent • 5/5
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Reply from Loughborough Building Society
Thanks for sharing your experience with us, so glad that we could help!
27th January 2025
Loughborough Building Society

Great advice

Savings • 24th January 2025

Came in to Anstey to talk about an ISA transfer from Nationwide as only on 0.25% Chrissy gave me some great advice on ISAS and... Came in to Anstey to talk about an ISA transfer from Nationwide as only on 0.25% Chrissy gave me some great advice on ISAS and Access x 2 account and I will now be transferring to the Loughborough Read more Read less

Verified source
Rated Excellent • 5/5
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Reply from Loughborough Building Society
Thanks for sharing your experience with us, so glad that we could help!
27th January 2025
Loughborough Building Society
  • 5/5

    Service with a smile

    Came into the Anstey branch to open an Access x2 account all the staff where so helpful and made the process so easy and quick,... Came into the Anstey branch to open an Access x2 account all the staff where so helpful and made the process so easy and quick, very happy to have a passbook Read more Read less

    Savings
    Verified source 24th January 2025
  • 5/5

    Excellent Service

    Excellent service, efficent, knowledgeable, explained clearly, and friendly.

    Savings
    Verified source 23rd January 2025
  • 5/5

    Very friendly understanding staff nothing could improve

    Very friendly understanding staff nothing could improve

    Savings
    Verified source 22nd January 2025
  • 5/5

    Was served with ease, extremely helpful at all times.

    Was served with ease, extremely helpful at all times. Jackie was phenomenal

    Savings
    Verified source 21st January 2025
  • 5/5

    The Long Eaton Branch

    The Long Eaton staff are a credit to this branch.

    Savings
    Verified source 20th January 2025
  • 5/5

    I received attentive and professional service from S...

    I received attentive and professional service from Sam at the Derby Branch.

    Savings
    Verified source 17th January 2025
  • 5/5

    Derby branch

    N/A ....?...................

    Savings
    Verified source 17th January 2025
  • 5/5

    It was made very easy to get the Mortgage and custom...

    It was made very easy to get the Mortgage and customer contact was great. Did not realise how easy it would be to deal direct... It was made very easy to get the Mortgage and customer contact was great. Did not realise how easy it would be to deal direct rather than going through a broker. Will definitely be using The Loughborough again thanks you :) Read more Read less

    {"display":"Jason Bamford ","full_name":"Jason Bamford ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jason Bamford 17th January 2025
  • 5/5

    Friendly Service

    Friendly, welcoming and face 2 face service. The Long Eaton ladies are lovely

    Savings
    Verified source 15th January 2025

    Products from Loughborough Building Society

    Showing all products offered by Loughborough Building Society

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