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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.89/5

Loughborough Building Society reviews

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Last reviewed within 14 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 511 product reviews

Average score of 4.89/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Sam was swift and professional when dealing with my...

Sam was swift and professional when dealing with my request.

Savings
Verified source 8th September 2025

Latest negative rating

1/5

Very slow at processing documents and no communicati...

Very slow at processing documents and no communication or customer service

{"display":"A s","full_name":"A s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
A s 6th December 2024
See more reviews for Loughborough Building Society products

About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
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Reviews for Loughborough Building Society

Showing 11 of 511 company reviews • Last reviewed within 14 days

Sam was swift and professional when dealing with my...

Savings • 8th September 2025

Sam was swift and professional when dealing with my request.

Verified source
Rated Excellent • 5/5
Read more product reviews

I like the fact that there are no shareholders and t...

Savings • 4th September 2025

I like the fact that there are no shareholders and the ethos of the company is person centred not profit

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Jackie was helpful, efficient staff

    Jackie was helpful, efficient staff

    Savings
    Verified source 29th August 2025
  • 5/5

    Karen gave excellent service.

    Karen gave excellent service. Very happy that they still have passbooks.

    Savings
    Verified source 26th August 2025
  • 5/5

    The fact that they have passbooks and a branch .

    The fact that they have passbooks and a branch . Can't fault the staff very efficient and friendly

    Savings
    Verified source 26th August 2025
  • 5/5

    Yasmin went out of her way to be helpful.

    Yasmin went out of her way to be helpful. She was very polite, explained everything well and was very efficient,. Excellent service overall.

    Savings
    Verified source 26th August 2025
  • 5/5

    Yasmin was very friendly and an engaging staff member

    Yasmin was very friendly and an engaging staff member she was very knowledgeable

    Savings
    Verified source 26th August 2025
  • 5/5

    In branch service review

    Work well, good products and keeping informed.

    Savings
    Verified source 22nd August 2025
  • 4/5

    In branch service review

    Nice to talk to someone face to face.

    Savings
    Verified source 22nd August 2025
  • 5/5

    Polite and Helpful

    We have banked with the Loughborough for years now and never have we had any complaints, Jackie and the ladies are very polite and helpful.... We have banked with the Loughborough for years now and never have we had any complaints, Jackie and the ladies are very polite and helpful. Our daughter is opening an account, she was very pleased with how she was served. Keep up the excellent work. Read more Read less

    Savings
    Verified source 21st August 2025
  • 5/5

    The Loughborough have good rates, Karen was friendl...

    The Loughborough have good rates, Karen was friendly and gave a good service.

    Savings
    Verified source 19th August 2025

    Products from Loughborough Building Society

    Showing all products offered by Loughborough Building Society

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