I like the convenience and having a passbook. I like talking to someone I can trust. I am not confident dealing with money so talking... I like the convenience and having a passbook. I like talking to someone I can trust. I am not confident dealing with money so talking to Simonwas amazing, he's made me an extra £5000 interest a year. Read more Read less

Rob our mortgage advisor was amazing! He made us feel at ease, we had some laughs in there which I think is important when the... Rob our mortgage advisor was amazing! He made us feel at ease, we had some laughs in there which I think is important when the experience can be daunting! We have come from a specialist lender, with history of debt, so Rob listening to us, to give us our options was enlightening! There was never a single doubt of judgment which can be a worry when you’re in a position like us. Would 100% recommend! Especially Rob! Read more Read less

The Loughborough are such a friendly group of people. They are very knowledgeable and Rob made the whole process easy from the start.

Support with an ISA transfer from Julia

Went into the Anstey branch to register P.O.A and had fantastic service from someone called Ben he made the process easy and even made me laugh

Emma was very helpful and professional listened to what we needed and made to feel comfortable and reassured.

Easy to deal with and very helpful on the phone.

An absolute great service throughout the whole process. 100% recommend.

I like the fact that there is a local branch with friendly helpful staff always available for information face to face also like having a passbook