Emma was very helpful, friendly and efficient

As a representative of Loughborough Building Society, Jackie treated me with utter respect and was especially careful to explain everything.

Jackie proved to be a calming influence on me and made sure I fully understood everything about the ISA

easy process for selecting a new mortgage term along with guidance of how the process would work. Really really helpful team also.

Alison took my call this morning. Thank you for employing such a good knowledgeable communicator. She was clear, concise and handled my rather confused explanation... Alison took my call this morning. Thank you for employing such a good knowledgeable communicator. She was clear, concise and handled my rather confused explanation of what I wanted with patience, skill and good humour. To be honest she restored my confidence with telephone banking. Recent dealings with other and larger financial organisations has been immensely unsatisfactory and left me feeling very uncomfortable. As I wrote at the outset Alisons clear diction and ability to rapidly grapple with the nature of my enquiry was both pleasing and reassuring. Full marks to her and your training team. Read more Read less

I lost my wife earlier this year, the staff were really kind and helpful sorting out her money thank you.

Your help person was very good in answering my query and especially I am grateful for her correcting a misunderstanding on my part about how... Your help person was very good in answering my query and especially I am grateful for her correcting a misunderstanding on my part about how much you can overpay each year. I really value this service staffed by humans, not robots, and how promptly you get connected. Read more Read less

Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely poor comms and customer service overall.

Prompt helpful and informative service throughout the process