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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.89/5

Loughborough Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 502 product reviews

Average score of 4.89/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Jackie was helpful, efficient staff

Jackie was helpful, efficient staff

Savings
Verified source 29th August 2025

Latest negative rating

1/5

Very slow at processing documents and no communicati...

Very slow at processing documents and no communication or customer service

{"display":"A s","full_name":"A s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
A s 6th December 2024
See more reviews for Loughborough Building Society products

About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Loughborough Building Society

Showing 11 of 502 company reviews • Last reviewed within 7 days

Jackie was helpful, efficient staff

Savings • 29th August 2025

Jackie was helpful, efficient staff

Verified source
Rated Excellent • 5/5
Read more product reviews

Karen gave excellent service.

Savings • 26th August 2025

Karen gave excellent service. Very happy that they still have passbooks.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Karen gave excellent service.

    Karen gave excellent service. Very happy that they still have passbooks.

    Savings
    Verified source 26th August 2025
  • 5/5

    The fact that they have passbooks and a branch .

    The fact that they have passbooks and a branch . Can't fault the staff very efficient and friendly

    Savings
    Verified source 26th August 2025
  • 5/5

    Yasmin went out of her way to be helpful.

    Yasmin went out of her way to be helpful. She was very polite, explained everything well and was very efficient,. Excellent service overall.

    Savings
    Verified source 26th August 2025
  • 5/5

    Yasmin was very friendly and an engaging staff member

    Yasmin was very friendly and an engaging staff member she was very knowledgeable

    Savings
    Verified source 26th August 2025
  • 5/5

    Polite and Helpful

    We have banked with the Loughborough for years now and never have we had any complaints, Jackie and the ladies are very polite and helpful.... We have banked with the Loughborough for years now and never have we had any complaints, Jackie and the ladies are very polite and helpful. Our daughter is opening an account, she was very pleased with how she was served. Keep up the excellent work. Read more Read less

    Savings
    Verified source 21st August 2025
  • 5/5

    The Loughborough have good rates, Karen was friendl...

    The Loughborough have good rates, Karen was friendly and gave a good service.

    Savings
    Verified source 19th August 2025
  • 5/5

    The Loughborough have good rates, Karen was friendl...

    The Loughborough have good rates, Karen was friendly and gave a good service.

    Savings
    Verified source 19th August 2025
  • 5/5

    Millie Watson offered efficient, quality customer s...

    Millie Watson offered efficient, quality customer service.

    {"display":"Michael","full_name":"Michael","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael 19th August 2025
  • 4/5

    LBS via a mrtgage broker.

    Most of our dealings with LBS were via a mrtgage broker Without them our project would not be happening.

    {"display":"Bill F","full_name":"Bill F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Bill F 18th August 2025

    Products from Loughborough Building Society

    Showing all products offered by Loughborough Building Society

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