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Loughborough Building Society reviews

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Rated Excellent • 4.87/5

Loughborough Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 616 product reviews

Average score of 4.87/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Loughborough Building Society’s Mortgages and Savings services shine with friendly, helpful staff who make the whole process smooth and personal. Many appreciate the face-to-face service and quick responses, especially for first-time buyers and those valuing traditional banking. However, some find mortgage processing slow and wish for better online access and clearer communication.

Positive themes

  • Mortgages service is friendly, helpful, and makes the process smooth and easy.
  • Savings staff are friendly and helpful with a personal touch everyone appreciates.
  • Mortgage advisors are knowledgeable and patient making customers feel valued.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress.
  • Lack of online access or app for Savings frustrates many customers.
  • Mortgage rates are sometimes seen as high or unfair for certain products.
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

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Reviews for Loughborough Building Society

Showing 11 of 616 company reviews • Last reviewed within 7 days

Absolutely brilliant made getting a mortgage possibl...

Mortgages • 2nd April 2026

Absolutely brilliant made getting a mortgage possible and stress free

{"display":"louise mckenna","full_name":"louise mckenna","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1424262.png"}}'s avatar
Rated Excellent • 5/5
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Remortgage application process was explained clearly...

Mortgages • 2nd April 2026

Remortgage application process was explained clearly and succinctly and I was managed through the process in a timely and well paced manner

{"display":"Neil W","full_name":"Neil W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Quick, simple, application phase with swift response...

    Quick, simple, application phase with swift response & eventual positive outcome.

    {"display":"Scott W","full_name":"Scott W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Scott W 2nd April 2026
  • 5/5

    Karen was very friendly and explained the product I...

    Karen was very friendly and explained the product I wanted to open. I like that there is a local branch

    Savings
    Verified source 2nd April 2026
  • 5/5

    Amazing!

    Amazing! When I thought all hope of moving was gone you managed to help me secure my dream home. I appreciate it so much.

    {"display":"Edward P","full_name":"Edward P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Edward P 1st April 2026
  • 5/5

    Very easy to deal with.

    Very easy to deal with. Fully recommend.

    {"display":"Slawomir R","full_name":"Slawomir R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Slawomir R 1st April 2026
  • 5/5

    Overall really happy with the experience.

    Overall really happy with the experience. First time applying for a mortgage and it felt straight forward.

    {"display":"Jake","full_name":"Jake","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jake 31st March 2026
  • 5/5

    We had a very complex financial situation but Loughb...

    We had a very complex financial situation but Loughborough treated with the outermost respect and we were not only a computer data. They understood that... We had a very complex financial situation but Loughborough treated with the outermost respect and we were not only a computer data. They understood that life as its ups and downs and that we shouldn’t be penalised for it. They showed care and understanding throughout the process and the cherry on the cake was the free valuation what a bargain. I will definitely recommend Loughborough building society as it is tailored for the everyday person not just the perfect people. Read more Read less

    {"display":"Poupette P","full_name":"Poupette P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Poupette P 31st March 2026
  • 5/5

    First-time buyer

    As a first-time buyer, the whole process of purchasing a property felt overwhelming at first, but the team made everything incredibly smooth and stress‑free. They... As a first-time buyer, the whole process of purchasing a property felt overwhelming at first, but the team made everything incredibly smooth and stress‑free. They were professional, patient, and always available to answer my many questions. Every step was clearly explained, and I always felt supported and well‑informed. Their communication was excellent, deadlines were met without any issues, and they handled all the legal work efficiently. I truly appreciate their dedication and the peace of mind they provided throughout the entire journey. I highly recommend them to anyone—especially first-time buyers. Thank you for an outstanding service! Read more Read less

    {"display":"Alina H","full_name":"Alina H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alina H 30th March 2026
  • 5/5

    New home

    Very happy with everything that you have done for us in buying our new home

    {"display":"STEVEN Hatton ","full_name":"STEVEN Hatton ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    So far so good!

    Hi. As this is early days, there's not much i can say .however, everything to date has been fine.

    {"display":"Tony Bushell","full_name":"Tony Bushell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1416959.png"}}'s avatar
    Mortgages
    Tony Bushell 27th March 2026

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