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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.89/5

Loughborough Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 489 product reviews

Average score of 4.89/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Staff: Spoke to Alison who was friendly, efficient a...

Staff: Spoke to Alison who was friendly, efficient and very helpful.

{"display":"Malcolm A","full_name":"Malcolm A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Malcolm A 13th August 2025

Latest negative rating

1/5

Very slow at processing documents and no communicati...

Very slow at processing documents and no communication or customer service

{"display":"A s","full_name":"A s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
A s 6th December 2024
See more reviews for Loughborough Building Society products

About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Loughborough Building Society

Showing 11 of 489 company reviews • Last reviewed within 7 days

Staff: Spoke to Alison who was friendly, efficient a...

Savings • 13th August 2025

Staff: Spoke to Alison who was friendly, efficient and very helpful.

{"display":"Malcolm A","full_name":"Malcolm A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Always efficient and friendly.

Savings • 12th August 2025

Always efficient and friendly. I always know where to come for assistance with ISAs

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Loughborough Building Society
Thanks for sharing your experience with us, so glad that we could help!
13th August 2025
Loughborough Building Society
  • 5/5

    Application process although efficient is a bit cumb...

    Application process although efficient is a bit cumbersome. Ability to make applications and transactions online or an would be better

    Savings
    Verified source 12th August 2025
  • 5/5

    Staff very helpful, local office, competitive intere...

    Staff very helpful, local office, competitive interest rates

    Savings
    Verified source 12th August 2025
  • 5/5

    Loved that we could open an account 'by post' throug...

    Loved that we could open an account 'by post' through email and scanned documents - very easy! Thanks Sam

    Savings
    Verified source 12th August 2025
  • 5/5

    Karen was a trainee but she handled the opening of m...

    Karen was a trainee but she handled the opening of my account with consummate professionalism I have come to expect from all Loughborough staff, keep up the excellent service

    Savings
    Verified source 12th August 2025
  • 5/5

    Amazing service

    Amazing service, came back to me within 24 hours from calling with an answer to my question.

    {"display":"Lucy Williams","full_name":"Lucy Williams","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1291186.png"}}'s avatar
    Mortgages
    Lucy Williams 11th August 2025
  • 5/5

    Really quick response and turnaround with a mortgage...

    Really quick response and turnaround with a mortgage offer

    {"display":"Gemma","full_name":"Gemma","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gemma 11th August 2025
  • 5/5

    Karen was very efficient and polite

    Karen was very efficient + polite ...........................................................................................................

    Savings
    Verified source 11th August 2025
  • 5/5

    Simon is really caring.

    Simon is really caring. Always listens to me and has been really helpful with a problem I have with Aviva.

    Savings
    Verified source 8th August 2025
  • 5/5

    Yasmin provided us with an excellent customer service.

    Yasmin provided us with an excellent customer service. She was able to open both new accounts straight away.

    Savings
    Verified source 8th August 2025

    Products from Loughborough Building Society

    Showing all products offered by Loughborough Building Society

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