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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.88/5

Loughborough Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 546 product reviews

Average score of 4.88/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Excellent to speak directly on the phone to Karen, s...

Excellent to speak directly on the phone to Karen, she was pleasant and very helpful and informative. A local branch is a bonus too.

Savings
Verified source 13th November 2025

Latest negative rating

1/5

Very slow at processing documents and no communicati...

Very slow at processing documents and no communication or customer service

{"display":"A s","full_name":"A s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
A s 6th December 2024
See more reviews for Loughborough Building Society products

About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
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Reviews for Loughborough Building Society

Showing 11 of 546 company reviews • Last reviewed within 7 days

Excellent to speak directly on the phone to Karen, s...

Savings • 13th November 2025

Excellent to speak directly on the phone to Karen, she was pleasant and very helpful and informative. A local branch is a bonus too.

Verified source
Rated Excellent • 5/5
Read more product reviews

Jackie was very proffesional

Savings • 8th November 2025

Jackie was very proffesional, everything explained in any easy way to understand way, I like the passbook and not having to do everything on line, the personal touch

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Loughborough Building Society
We're pleased to hear the personal service and clear communication made a positive impact, and that our traditional approach continues to offer value and reassurance.
10th November 2025
Loughborough Building Society
  • 5/5

    Emma was excellent at Long Eaton

    Emma was excellent at Long Eaton

    Savings
    Verified source 8th November 2025
  • 5/5

    Easy to get to

    Easy to get to, had an appointment but were seen early not kept waiting, Jackie didn't rush, explained well

    Savings
    Verified source 8th November 2025
  • 5/5

    brilliant service

    Great service and value very helpful

    {"display":"ian","full_name":"ian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    ian 6th November 2025
  • 5/5

    Seamless and fast product switch

    Switching to a new product took up no more than 5 mins of my time. Placed a callback request through the website and received a... Switching to a new product took up no more than 5 mins of my time. Placed a callback request through the website and received a call within an hour. Paperwork was sent immediately and when I returned it the switch happened in less than an hour. Shockingly efficient service - would highly recommend. Read more Read less

    {"display":"Karen S","full_name":"Karen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Karen S 30th October 2025
  • 5/5

    In branch service review

    Efficient response to requests for information sent by post.

    Savings
    Verified source 28th October 2025
  • 5/5

    Possibly considered "old fashioned" but a traditiona...

    Possibly considered "old fashioned" but a traditional Building Society with passbook + face to face contact is what I wanted - Thank you

    Savings
    Verified source 23rd October 2025
  • 5/5

    In branch service review

    Like the accounts and interest rates. It would be nice to see my accounts and transaction business online but only if this would not cause... Like the accounts and interest rates. It would be nice to see my accounts and transaction business online but only if this would not cause a reduction in the interest rates. Read more Read less

    Savings
    Verified source 21st October 2025
  • 4/5

    In branch service review

    It would be good if you had internet online banking.

    Savings
    Verified source 21st October 2025
  • 5/5

    Friendly and helpful staff at Long Eaton

    Friendly and helpful staff at Long Eaton

    Savings
    Verified source 16th October 2025

    Products from Loughborough Building Society

    Showing all products offered by Loughborough Building Society

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