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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.87/5

Loughborough Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 313 product reviews

Average score of 4.87/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Latest positive rating

4/5

unsatisfactory technology

1.Your website didn't allow me to send a secure e-mail. 2.My bond matured at midnight 28.02.25. Money not sent to my account until 03.03.25. If... 1.Your website didn't allow me to send a secure e-mail. 2.My bond matured at midnight 28.02.25. Money not sent to my account until 03.03.25. If you have the capability to move it to a holding account why can't you move it to my account instead? Read more Read less

Savings
Verified source 3rd March 2025

Latest negative rating

1/5

Very slow at processing documents and no communicati...

Very slow at processing documents and no communication or customer service

{"display":"A s","full_name":"A s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
A s 6th December 2024
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Loughborough Building Society

Showing 11 of 313 company reviews • Last reviewed within 7 days

unsatisfactory technology

Savings • 3rd March 2025

1.Your website didn't allow me to send a secure e-mail. 2.My bond matured at midnight 28.02.25. Money not sent to my account until 03.03.25. If... 1.Your website didn't allow me to send a secure e-mail. 2.My bond matured at midnight 28.02.25. Money not sent to my account until 03.03.25. If you have the capability to move it to a holding account why can't you move it to my account instead? Read more Read less

Verified source
Rated Good • 4/5
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Very competitive offer for the older borrower

Mortgages • 28th February 2025

Very competitive offer for the older borrower with the ability to extend the loan for up to 35 years which suited my circumstances. The discounted... Very competitive offer for the older borrower with the ability to extend the loan for up to 35 years which suited my circumstances. The discounted SVR option with no fee or penalty seems to be unique to Loughborough. The Advisor interview was friendly but professional and the Report was available the same day with recommendations. Read more Read less

{"display":"Mike W","full_name":"Mike W","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1116216.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Loughborough Building Society
Thanks for sharing your experience with us Mike, so glad that we could help!
3rd March 2025
Loughborough Building Society
  • 5/5

    i did my mortgage through a broker but they were to...

    i did my mortgage through a broker but they were to respond to him with any questions i had

    {"display":"Debbie H","full_name":"Debbie H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Debbie H 28th February 2025
  • 5/5

    Great Service from Simon when opening my account

    Great Service from Simon when opening my account

    Savings
    Verified source 28th February 2025
  • 5/5

    Excellent explanation of product.

    Excellent explanation of product. Sam friendly and gave me plenty of time.

    Savings
    Verified source 28th February 2025
  • 5/5

    Every member of staff has been very helpful when I w...

    Every member of staff has been very helpful when I was moving accounts etc

    Savings
    Verified source 27th February 2025
  • 5/5

    Top Morgage provider

    Very pleased with the level of service, super efficient with good customer service.

    {"display":"Hazza","full_name":"Hazza","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Hazza 26th February 2025
  • 5/5

    Very efficient, nice staff, no problems

    Very efficient, nice staff, no problems

    Savings
    Verified source 25th February 2025
  • 5/5

    It is just like dealing with a building society as i...

    It is just like dealing with a building society as it always used to be, but with all the modern innovations that haven't been allowed... It is just like dealing with a building society as it always used to be, but with all the modern innovations that haven't been allowed to take there over the working practices. Read more Read less

    Savings
    Verified source 25th February 2025
  • 5/5

    Great customer care from Loughborough Building Society!

    Opening my savings accounts with Loughborough Building Society has been so easy, and the rates are very competitive. Thank you!

    Savings
    Verified source 25th February 2025
  • 5/5

    Excellent, compassionate service from Anni in Derby.

    Excellent, compassionate service from Anni in Derby.

    Savings
    Verified source 22nd February 2025

    Products from Loughborough Building Society

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