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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (163 reviews)

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4.79

Based on 163 reviews, last reviewed 15th May 2026

218% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Smooth process and helpful communication My experience with Loughborough Building Society Mortgages was positive overall. The application process was straightforward, and the staff were helpf... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (163)

Smooth process and helpful communication

My experience with Loughborough Building Society Mortgages was positive overall. The application process was straightforward, and the staff were helpful and responsive whenever I had questions. Communication was clear throughout, and I felt informed at each stage of the mortgage process. The turnaround times were reasonable, and the service felt professional and reliable. Reviewed on: 15th May 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re delighted to hear that you found the mortgage process straightforward and well-supported throughout. It’s great to know our team’s communication and responsiveness made a positive difference. We really appreciate you taking the time to share your experience. Response date: 18th May 2026

Good communication, supportive & efficient service.

Good communication, supportive & efficient service. Reviewed on: 15th May 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re really pleased to hear you found our service communicative, supportive and efficient. We appreciate you taking the time to share your experience. Response date: 18th May 2026

An absolutely fantastic mortgage provider

An absolutely fantastic mortgage provider, I’m delighted to be a customer of the Loughborough. A much more personal experience than big high street banks. Everything has been very smooth and easy and I’m very happy with the mortgage I have. Reviewed on: 3rd May 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re delighted you’ve had a smooth experience and value the personal service we aim to provide. It’s great to hear you’re happy with your mortgage. Response date: 5th May 2026

Quick, Easy & Felt Hassle Free - Communication from...

Quick, Easy & Felt Hassle Free - Communication from our mortgage advisor was great and when we completed; payment was made early in the morning so we weren't waiting around all day. Reviewed on: 1st May 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re delighted to hear the process felt quick and hassle‑free, and that our mortgage advisor kept you well informed throughout. Response date: 1st May 2026

Offersrecived in itme

Offers received in time,sec ond one showed 5.99% asapplied for. Reviewed on: 30th April 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased the offers were received on time, and that the second offer correctly reflected the rate you applied for. Response date: 1st May 2026

Getting my remortgage was straight forward

Getting my remortgage was straight forward Reviewed on: 30th April 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re glad to hear your remortgage process was straightforward. Response date: 1st May 2026

Approachable, efficient and knowledgable mortgage team

The remortgage process has been so simple and communication with the team fabulous. They are efficient, knowledgable and professional. We are really grateful for all of help, especially from Emma. We received responses straight away and the process to switch onto a new product is very simple. Thank you to all of the mortgage team at Loughborough. It remains a company that feels more family based, local and approachable building society. Reviewed on: 30th April 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re delighted to hear the remortgage process was simple and that our team’s communication was efficient, knowledgeable, and professional. It’s great to know you found us approachable and we really appreciate your support. Response date: 1st May 2026

It was refreshing to speak with actual people who we...

It was refreshing to speak with actual people who were helpful and knowledgeable. Rob, who dealt with our application was friendly and professional and explained the process really clearly. The whole experience was positive. Reviewed on: 20th April 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re pleased to hear you found our team helpful and knowledgeable, and that the application process was explained clearly. It’s great to know your experience was a positive one. Response date: 21st April 2026

I made changes to my mortgage and found communicatio...

I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. I found the whole process in changing my product unecessarily stressful. Reviewed on: 20th April 2026

Reply from Loughborough Building Society We’re sorry to hear that we didn’t meet your expectations and that you found the process stressful. This isn’t the experience we aim to provide. We’d welcome the opportunity to understand more and see how we may be able to help. If you’re happy to, please email us at [email protected], quoting reference LBS0421, and we’ll contact you securely. Response date: 21st April 2026

Good communication and I would definitely use this...

Good communication and I would definitely use this company again Reviewed on: 14th April 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear that you found our communication clear and effective, and we appreciate your confidence in choosing to use our services again. Response date: 15th April 2026

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