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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (176 reviews)

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4.68

Based on 176 reviews, last reviewed 3rd Jul 2026

29% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

A practical and supportive lender My mortgage application was not the most straightforward, as it involved a higher loan amount, a higher loan-to-value position and a more detailed sou... Read more Reviewed on: 3rd July 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (176)

A practical and supportive lender

My mortgage application was not the most straightforward, as it involved a higher loan amount, a higher loan-to-value position and a more detailed source-of-funds review. Loughborough Building Society dealt with the case in a sensible and pragmatic way. Rather than taking a rigid, tick-box approach, they reviewed the information properly, asked clear questions where further evidence was needed, and ultimately found a way to support the application. I was particularly impressed that they were prepared to consider the higher lending amount and assess the overall case properly, rather than simply declining because it was not a standard application. The underwriting process was detailed, but the requests were clear and the lender came back quickly compared with many others. Overall, I found them to be fair, thorough and practical, especially for a more complex mortgage case. I would recommend Loughborough Building Society to applicants who may need a lender willing to look at the full picture rather than relying only on a basic automated assessment. Reviewed on: 3rd July 2026

Reply from Loughborough Building Society Thank you for taking the time to share your experience. We are pleased to hear that our team was able to support you with your mortgage application and that you found our approach fair, thorough and practical. We understand that every application is unique, and we're delighted that our communication, responsiveness and willingness to consider your individual circumstances helped make the process a positive one. Response date: 3rd July 2026

I am incredibly grateful to Loughborough Building So...

I am incredibly grateful to Loughborough Building Society for helping make my dream of owning a home come true. The mortgage process was handled professionally, with clear communication and excellent customer service throughout. I felt supported every step of the way, and the team made the experience straightforward and reassuring. Thank you for helping me achieve such an important milestone. I would highly recommend Loughborough Building Society to anyone looking for a trustworthy and supportive mortgage lender. Reviewed on: 3rd July 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We are delighted to have helped you achieve such an important milestone. It's wonderful to hear that you found the mortgage process straightforward and that our team provided clear communication and support throughout. We wish you every happiness in your new home. Response date: 3rd July 2026

Straight forward and simple to understand.

Straight forward and simple to understand. Reviewed on: 2nd July 2026

Reply from Loughborough Building Society Thank you for your feedback. We're pleased to hear you found the process straightforward and easy to understand. Response date: 2nd July 2026

Mortgage Advice - Loughborough Building Society

I recently had a really positive experience with Rob, the Mortgage Advisor at Loughborough Building Society. From the outset, Rob was professional, approachable, and extremely knowledgeable. He took the time to thoroughly understand my circumstances and explained all of my options clearly, without any jargon. I never felt rushed or pressured, and he was always happy to answer my questions, no matter how small. What really stood out was Rob’s attention to detail and his commitment to finding the best solution for me. His communication throughout the process was excellent, keeping me informed at every stage and making everything feel straightforward and stress-free. Reviewed on: 29th June 2026

Reply from Loughborough Building Society Thank you for your fantastic feedback. We’re pleased to hear you found the service professional, clear, and supportive throughout, and that the process felt straightforward and stress-free. Response date: 29th June 2026

My experience with Loughborough has been excellent,...

My experience with Loughborough has been excellent, i have been with them for many years and have consistently received a high level of service, along with clear and consise advice. In particular, Rob Johnson has always provided me with outstanding support and guidance with my mortgage, Reviewed on: 29th June 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re delighted to hear you’ve consistently received excellent service and clear guidance over the years, and we truly appreciate your continued support. Response date: 29th June 2026

I’m a 76 year old widow.

I’m a 76 year old widow. My experience with Loughborough Building Society has been excellent. From my initial discussion through to my final offer Ben and Rob were supportive, helpful and knowledgeable. I felt they both cared about me and my mortgage needs. Ben established the starting point with clear and helpful information. He then guided me to the next step. Rob was patient, he took time to ensure I fully understood all aspects of the process. In fact I believe he went over and above what was required. He guided me through the whole process. He listened to my concerns and fears and gave me clear options. My overall experience with both Ben and Rob was exceptional. They were accessible and always responded to my concerns. If there’s a golden buzzer I would hit it. Thank you both very much. Reviewed on: 18th June 2026

Reply from Loughborough Building Society Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that you felt supported, well‑informed, and listened to throughout your mortgage journey. Providing clear guidance, patience, and genuine care is very important to us, and it’s wonderful to know this made a real difference to your experience. We’ll be sure to pass your kind comments on to the colleagues involved — thank you again for choosing Loughborough Building Society. Response date: 18th June 2026

I used a brocket but excellent service

I used a brocket but excellent service Reviewed on: 10th June 2026

Reply from Loughborough Building Society Thank you for your feedback. We're glad to hear you received excellent service and had a positive experience. Response date: 15th June 2026

Rob was excellent his approach to what could be very...

Rob was excellent his approach to what could be very tedious 1hr 30mins in to a very informative and light hearted time .He managed to combine lots of information in a very friendly and simple for me to understand manor. He is a credit to your company. Reviewed on: 6th June 2026

Reply from Loughborough Building Society Thank you for your kind feedback! We’re so pleased to hear Rob made your session informative, engaging, and easy to understand. We’ll be sure to pass on your comments—he’ll really appreciate it. Thanks again for sharing your experience. Response date: 8th June 2026

Rob was excellent and covered everything I wanted

Rob was excellent and covered everything I wanted Reviewed on: 29th May 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear you had such a positive experience and that everything was clearly explained and covered for you. Response date: 2nd June 2026

Mortgage for Right to acquire.

The were very few options with mortgage for Right to acquire in the market for a self employed person like me. Thank you LBS you made that happed for me. Reviewed on: 28th May 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re pleased we could support you in finding a mortgage solution for your Right to Acquire purchase, particularly given the limited options available. We're glad we could help make it happen for you. Response date: 2nd June 2026

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