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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (125 reviews)

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4.76

Based on 125 reviews, last reviewed 4th Feb 2026

150% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Very smooth from start to finish, very happy to be y... Very smooth from start to finish, very happy to be your customer! Reviewed on: 24th January 2026

Latest lowest rating:

1

High rates , massive wait on a mortgage interview, s... High rates , massive wait on a mortgage interview, spoke to a pleasant gentlemen but I wanted to ask his manager a few questions, he did inform me she... Read more Reviewed on: 4th February 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (125)

High rates , massive wait on a mortgage interview, s...

High rates , massive wait on a mortgage interview, spoke to a pleasant gentlemen but I wanted to ask his manager a few questions, he did inform me she will call however when she did call it dialled once and the line dropped with no attempt to call me back. Reviewed on: 4th February 2026

Reply from Loughborough Building Society Thankyou for your feedback, David We’re sorry to hear you were disappointed with the wait for your mortgage appointment and the missed follow up call. This is not the level of service we aim to provide at Loughborough Building Society. Please contact our Mortgage Team on 01509 389282 or e-mail [email protected] quoting your review, so we can look into this for you. Thankyou again for bringing this to our attention. Response date: 5th February 2026

Very smooth from start to finish, very happy to be y...

Very smooth from start to finish, very happy to be your customer! Reviewed on: 24th January 2026

Reply from Loughborough Building Society Thank you for your kind review Kristy. We are pleased to hear that everything progressed smoothly from start to finish, and we genuinely appreciate you choosing to be our customer. Response date: 26th January 2026

We have been dealing with Rob with our mortgage.

We have been dealing with Rob with our mortgage. He has been nothing but brilliant throughout the whole process. Informative, knowledgeable and very helpful. He has been a pleasure to work with and would highly recommend! Reviewed on: 23rd January 2026

Reply from Loughborough Building Society Thank you for your wonderful review Zoe. We’re delighted to hear that you received such informative, knowledgeable, and helpful support throughout your mortgage process. It’s great to know the experience was so positive. Response date: 26th January 2026

The lady I spoke to over the phone was extremely hel...

The lady I spoke to over the phone was extremely helpful. She put me at ease! She answered all my questions and addressed any concerns I had. So I decided to buy another product from Loughborough as a result. Reviewed on: 23rd January 2026

Reply from Loughborough Building Society Thank you for your lovely review. We’re delighted to hear that our colleague was able to put you at ease and answer all your questions. It’s wonderful to know that this positive experience led you to choose another product with us. Response date: 26th January 2026

From start to Finish it's been excellent

From start to Finish it's been excellent Reviewed on: 21st January 2026

Reply from Loughborough Building Society Thanks for your feedback. It’s great to hear the whole experience was excellent for you. Response date: 21st January 2026

All done thru an again y but very good

All done thru an again y but very good Reviewed on: 14th January 2026

Reply from Loughborough Building Society Thanks for your feedback! We’re glad to hear everything went smoothly and that you had a very good experience with us Response date: 26th January 2026

It was a swift process from start to finish, once my...

It was a swift process from start to finish, once my application was submitted a valuation was quickly arranged, the underwriter who dealt with my case acted swiftly and sent all required questions within a reasonable time, once satisfied my mortgage offer was approved and received so grateful to the team that worked so fast on my application. Reviewed on: 8th January 2026

Reply from Loughborough Building Society Thank you so much for your kind feedback. We're really pleased to hear the process felt swift and smooth for you. Our team works hard to keep things moving quickly, so it’s great to know this made a difference. We’re grateful you chose us and wish you all the best in your new home Response date: 15th January 2026

Highly recommend.

Highly recommend. Prompt service. Reviewed on: 19th December 2025

Reply from Loughborough Building Society Thank you for your feedback—it’s great to know you found our service prompt! Response date: 22nd December 2025

Working with Keri Nicholson from John Charcol has be...

Working with Keri Nicholson from John Charcol has been a very positive experience. She has kept in touch with us throughout the process and has gone beyond what we expected from a broker. She has shared that Loughborough BS are good to work with and have a common sense approach. Reviewed on: 19th December 2025

Easy process for new mortgage term

easy process for selecting a new mortgage term along with guidance of how the process would work. Really really helpful team also. Reviewed on: 8th December 2025

Reply from Loughborough Building Society Thank you for your feedback Hollie – we’re pleased to hear the process was straightforward and that our team provided helpful guidance throughout. Response date: 9th December 2025

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