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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.70 (183 reviews)

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4.70

Based on 183 reviews, last reviewed 7th Aug 2026

41% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Exceptional Service From the very beginning, the team at Loughborough provided an exceptional level of service. They maintained clear and proactive communication, ensurin... Read more Reviewed on: 31st July 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (183)

Long winded and time consuming.

It took 3 months to arrange a RIO for £50k on s house that we own valued at £250k. It took 30 minutes to arrange a £40k loan to purchase a car valued at £60k with a £20k deposit. It would have been quicker and as it turns out, cheaper, to arrange a £50k personal loan from my bank. Reviewed on: 7th August 2026

Reply from Loughborough Building Society Thank you for your feedback. We're sorry that the process took longer than expected and appreciate your frustration. We aim to provide a mortgage offer within 14 days; however, in this case additional clarification was required because the property was not registered at the Land Registry in your name, clarifying the reason for this did delay the issuing of the mortgage offer. The remaining part of the process was then handled by your solicitors. Thank you for bringing your concerns to our attention. Response date: 7th August 2026

Exceptional Service

From the very beginning, the team at Loughborough provided an exceptional level of service. They maintained clear and proactive communication, ensuring I was fully informed at every stage of the process. Every detail was handled with the utmost professionalism and executed to an incredibly high standard. I highly recommend their lending services to anyone seeking a reliable and efficient experience. Reviewed on: 31st July 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We are delighted to hear that you found our communication clear and our service professional throughout the process. Your recommendation is greatly appreciated. Response date: 3rd August 2026

Really good from start to finish, couldnt be more he...

Really good from start to finish, couldnt be more helpful Reviewed on: 24th July 2026

Reply from Loughborough Building Society Thank you for your feedback. We are pleased to hear that you had such a positive experience and found the service helpful throughout. We appreciate you taking the time to share your comments. Response date: 27th July 2026

Very quick and efficient response to queries and whe...

Very quick and efficient response to queries and when amending paperwork when required. Phone answered promptly and personally. No waiting in the queue!! Main dealing was via the brokers. Reviewed on: 19th July 2026

Reply from Loughborough Building Society Thank you for your feedback. We're pleased to hear that you received quick and efficient responses to your queries, and that any paperwork amendments were handled promptly. It's also great to know that calls were answered quickly and personally, helping to make the process as smooth as possible. We appreciate your comments and are delighted you had a positive experience. Response date: 20th July 2026

We are more than happy ..

We have found your Mortgage company to be very efficient we are more than happy with the service Reviewed on: 17th July 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re delighted to hear that you found our mortgage service efficient and that you were happy with the support provided. We appreciate your comments and thank you for choosing us. Response date: 20th July 2026

Perfectly handled start to finish

Perfectly handled start to finish Reviewed on: 14th July 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We're delighted to hear that everything was handled perfectly from start to finish. We appreciate you taking the time to share your experience. Response date: 15th July 2026

where I thoughtexceptional I was go...

I was placed in a situation where I thought I was going to loose my home (complicated situation)I needed a mortgage into retirement and the Loughborough Building Society came to my rescue so supportive of my circumstances professional throughout my journey highly recommend them brilliant communication with everyone I came into contact with I will be forever internally great full Reviewed on: 14th July 2026

Reply from Loughborough Building Society Thank you for taking the time to share your experience. We are delighted that we were able to support you during such an important and challenging time. Providing a personal, understanding and professional service is at the heart of what we do, and it's wonderful to hear that our team helped guide you through the process with clear communication and support. Thank you for your recommendation and kind words. We wish you every happiness in your home for years to come. Response date: 14th July 2026

A practical and supportive lender

My mortgage application was not the most straightforward, as it involved a higher loan amount, a higher loan-to-value position and a more detailed source-of-funds review. Loughborough Building Society dealt with the case in a sensible and pragmatic way. Rather than taking a rigid, tick-box approach, they reviewed the information properly, asked clear questions where further evidence was needed, and ultimately found a way to support the application. I was particularly impressed that they were prepared to consider the higher lending amount and assess the overall case properly, rather than simply declining because it was not a standard application. The underwriting process was detailed, but the requests were clear and the lender came back quickly compared with many others. Overall, I found them to be fair, thorough and practical, especially for a more complex mortgage case. I would recommend Loughborough Building Society to applicants who may need a lender willing to look at the full picture rather than relying only on a basic automated assessment. Reviewed on: 3rd July 2026

Reply from Loughborough Building Society Thank you for taking the time to share your experience. We are pleased to hear that our team was able to support you with your mortgage application and that you found our approach fair, thorough and practical. We understand that every application is unique, and we're delighted that our communication, responsiveness and willingness to consider your individual circumstances helped make the process a positive one. Response date: 3rd July 2026

I am incredibly grateful to Loughborough Building So...

I am incredibly grateful to Loughborough Building Society for helping make my dream of owning a home come true. The mortgage process was handled professionally, with clear communication and excellent customer service throughout. I felt supported every step of the way, and the team made the experience straightforward and reassuring. Thank you for helping me achieve such an important milestone. I would highly recommend Loughborough Building Society to anyone looking for a trustworthy and supportive mortgage lender. Reviewed on: 3rd July 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We are delighted to have helped you achieve such an important milestone. It's wonderful to hear that you found the mortgage process straightforward and that our team provided clear communication and support throughout. We wish you every happiness in your new home. Response date: 3rd July 2026

Straight forward and simple to understand.

Straight forward and simple to understand. Reviewed on: 2nd July 2026

Reply from Loughborough Building Society Thank you for your feedback. We're pleased to hear you found the process straightforward and easy to understand. Response date: 2nd July 2026

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