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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (170 reviews)

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4.68

Based on 170 reviews, last reviewed 10th Jun 2026

106% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

I used a brocket but excellent service I used a brocket but excellent service Reviewed on: 10th June 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (170)

I used a brocket but excellent service

I used a brocket but excellent service Reviewed on: 10th June 2026

Reply from Loughborough Building Society Thank you for your feedback. We're glad to hear you received excellent service and had a positive experience. Response date: 15th June 2026

Rob was excellent his approach to what could be very...

Rob was excellent his approach to what could be very tedious 1hr 30mins in to a very informative and light hearted time .He managed to combine lots of information in a very friendly and simple for me to understand manor. He is a credit to your company. Reviewed on: 6th June 2026

Reply from Loughborough Building Society Thank you for your kind feedback! We’re so pleased to hear Rob made your session informative, engaging, and easy to understand. We’ll be sure to pass on your comments—he’ll really appreciate it. Thanks again for sharing your experience. Response date: 8th June 2026

Rob was excellent and covered everything I wanted

Rob was excellent and covered everything I wanted Reviewed on: 29th May 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear you had such a positive experience and that everything was clearly explained and covered for you. Response date: 2nd June 2026

Mortgage for Right to acquire.

The were very few options with mortgage for Right to acquire in the market for a self employed person like me. Thank you LBS you made that happed for me. Reviewed on: 28th May 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re pleased we could support you in finding a mortgage solution for your Right to Acquire purchase, particularly given the limited options available. We're glad we could help make it happen for you. Response date: 2nd June 2026

Great assistance with a later life mortgage

Didn’t have direct contact but through a broker, but you have been able to support us really well and it is fabulous to get a mortgage in later life, without too many hurdles to get through. I am very grateful to you for your assistance with this. Reviewed on: 27th May 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re delighted to hear that you felt well supported, and that we could help make obtaining a mortgage later in life as straightforward as possible. We really appreciate your comments. Response date: 2nd June 2026

Somethings were good for us, but one thing wasn’t ma...

Somethings were good for us, but one thing wasn’t made clear at all. Reviewed on: 21st May 2026

Reply from Loughborough Building Society Thank you for sharing your feedback. We’re sorry to hear that something wasn’t made clear during your experience with us. We always aim to provide clear and helpful information, so it’s disappointing to learn that we may have fallen short on this occasion. We would really appreciate the opportunity to look into this further and improve our service. If you’re happy to do so, please could you contact us with a bit more detail by emailing [email protected] Response date: 22nd May 2026

Fantastic experience from start to finish.

Fantastic experience from start to finish. Fast, efficient and stress free. Reviewed on: 21st May 2026

Reply from Loughborough Building Society Thank you for your kind feedback – we’re really pleased to hear you had a fast, efficient and stress-free experience with us. Response date: 21st May 2026

Smooth process and helpful communication

My experience with Loughborough Building Society Mortgages was positive overall. The application process was straightforward, and the staff were helpful and responsive whenever I had questions. Communication was clear throughout, and I felt informed at each stage of the mortgage process. The turnaround times were reasonable, and the service felt professional and reliable. Reviewed on: 15th May 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re delighted to hear that you found the mortgage process straightforward and well-supported throughout. It’s great to know our team’s communication and responsiveness made a positive difference. We really appreciate you taking the time to share your experience. Response date: 18th May 2026

Good communication, supportive & efficient service.

Good communication, supportive & efficient service. Reviewed on: 15th May 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re really pleased to hear you found our service communicative, supportive and efficient. We appreciate you taking the time to share your experience. Response date: 18th May 2026

An absolutely fantastic mortgage provider

An absolutely fantastic mortgage provider, I’m delighted to be a customer of the Loughborough. A much more personal experience than big high street banks. Everything has been very smooth and easy and I’m very happy with the mortgage I have. Reviewed on: 3rd May 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re delighted you’ve had a smooth experience and value the personal service we aim to provide. It’s great to hear you’re happy with your mortgage. Response date: 5th May 2026

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