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Review of the Loughborough Building Society, Mortgages:

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I made changes to my mortgage and found communicatio...

I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. I found the whole process in changing my product unecessarily stressful. Reviewed on: 20th April 2026

Reply from Loughborough Building Society We’re sorry to hear that we didn’t meet your expectations and that you found the process stressful. This isn’t the experience we aim to provide. We’d welcome the opportunity to understand more and see how we may be able to help. If you’re happy to, please email us at [email protected], quoting reference LBS0421, and we’ll contact you securely. Response date: 21st April 2026

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