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Monmouthshire Building Society reviews

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Rated Excellent 4.89/5

Monmouthshire Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,566 product reviews

Average score of 4.89/5
5 star
92%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Jahsua knew everything about the mortgage applicatio...

Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding.

{"display":"Dr Basir Paya ","full_name":"Dr Basir Paya ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Dr Basir Paya 7th February 2025

Latest negative rating

1/5

The Truth about the Monmouthshire Building Society

Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer... Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer the case. We have suffered extraordinarily difficult circumstances and they have and still are declining to offer us any meaningful help. Do not trust them. Do not believe their advertisements 'We are a mutual building society run for the benefit of our members'. This could not be further from the truth. Despite many requests they will not even meet us in person, which is a strange way to 'benefit' us. They are not reducing their interest rates as the Bank of England have done because in their words “As a Building Society we can increase or decrease our SVR at any time, and we do not need to follow the movement in the Bank of England Base Rate. This basically means that they can and are quite prepared to ruin their members. They have behaved so badly towards us that it beggars belief. Their complaints procedure is utterly pointless. Despite stating that they agreed with one of our complaints, they still were 'unable to uphold' it for an utterly nonsensical reason which has no correlation to the complaint. The complaints procedure is a box ticking exercise designed solely for them to appear to be fulfilling their obligations. Above all else, remember that the Monmouthshire Building Society are money lenders who, just like all other money lenders, are in it for themselves and themselves alone. They are causing us catastrophic financial ruin which was completely avoidable and the bottom line is they do not care. Even if you are critically vulnerable, they do not care. They should be utterly ashamed of themselves. Read more Read less

{"display":"CM ","full_name":"CM ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
CM 6th January 2025

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 1566 company reviews Last reviewed within 7 days

Jahsua knew everything about the mortgage applicatio...

Mortgages 7th February 2025

Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding.

Rated Excellent 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Joshua.
7th February 2025
Monmouthshire Building Society

Great Service

Mortgages 6th February 2025

Big thanks to Oliver for making our remortgage process so simple and for a great service!

Rated Excellent 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Oliver.
6th February 2025
Monmouthshire Building Society
  • 5/5

    Wonderful service in Kenfig hill branch.

    Wonderful service in Kenfig hill branch. Served by Courtney Very polite and friendly

    {"display":"Annette T","full_name":"Annette T","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1101112.png"}}'s avatar
    Savings
    Annette T 6th February 2025
  • 5/5

    New customer experience- Cardiff Branch

    I visited the Cardiff Branch on Queen Street and they arranged an appointment for me with Annie to open an instant saver account. As a... I visited the Cardiff Branch on Queen Street and they arranged an appointment for me with Annie to open an instant saver account. As a new customer to Monmouthshire Building Society, I was extremely impressed by the level of customer service I received. All staff were professional and very knowledgeable and the process from start to end was seamless. Special mention must go to Annie and Cathy. Read more Read less

    {"display":"Joanne H","full_name":"Joanne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joanne H 6th February 2025
  • 5/5

    Excellent Service

    The mortgage advisor was very easy to contact and was extremely knowledgeable, friendly and helpful. The process was simple, quick and straightforward. I couldn't ask for anything better.

    {"display":"Roger P","full_name":"Roger P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Roger P 5th February 2025
  • 5/5

    Very professional service.

    Excellent customer service and a friendly voice at the end of the line. Thanks a lot. Keep up the good work.

    {"display":"Gareth D","full_name":"Gareth D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gareth D 5th February 2025
  • 5/5

    Sally and the Cardiff Branch team .

    Sally and her team at the Cardiff branch are amazing. Karen helped me today, and as with all the team members the service and assistance... Sally and her team at the Cardiff branch are amazing. Karen helped me today, and as with all the team members the service and assistance is always on point and great. They always keep me up dated about changes and how they are improving the service for customers - today we talked about the upcoming app. Read more Read less

    {"display":"Ade W","full_name":"Ade W","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1044052.png"}}'s avatar
    Savings
    Ade W 3rd February 2025
  • 5/5

    Great customer service

    Called to arrange porting current mortgage onto next house

    {"display":"Chris K","full_name":"Chris K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chris K 3rd February 2025
  • 5/5

    Always happy helpful staff.

    Always happy helpful staff. So much better than banking online. They are always chatty and welcoming.

    {"display":"Winnie","full_name":"Winnie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Winnie 3rd February 2025
  • 5/5

    Very helpfull with everything going forward

    Very helpfull with everything going forward

    {"display":"Annice m","full_name":"Annice m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Annice m 3rd February 2025
  • 5/5

    Friendly office staff in the Brecon office

    Friendly office staff in the Brecon office

    {"display":"Llinos M","full_name":"Llinos M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Llinos M 1st February 2025

    Products from Monmouthshire Building Society

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