A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan.... A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to renew my Regular Savings account and opened a new one for me. Read more Read less

Leon Jenkins as been a pleasure to deal with. Very patient and understanding. Highly knowledgeable and friendly.

Given great customer service today in the Chepstow Branch. Informative and efficient by a male member of your team.

Excellent,friendly but professional.

When attending the society it is a pleasure to see someone who is pleasant, confident, knows the products on offer and helps with transactions to... When attending the society it is a pleasure to see someone who is pleasant, confident, knows the products on offer and helps with transactions to make the whole process stress free. Personal contact is so good. Read more Read less

Friendly service in branch. Had to visit the branch twice because I could not transfer matured funds online.

I use The Monmouthshire Building Society because it has a actual branch where you can go in and talk to people. Staff always helpful and friendly.

Very informative and helpful about Mon B S terms, rules, etc incl., if necessary, how they may differ from others. Impressed on how it helps... Very informative and helpful about Mon B S terms, rules, etc incl., if necessary, how they may differ from others. Impressed on how it helps local charities. Very polite and not rushed. Read more Read less

Anita really had the magic touch. Anita was not only professional, she was accommodating around our busy work schedules and made the whole process incredibly... Anita really had the magic touch. Anita was not only professional, she was accommodating around our busy work schedules and made the whole process incredibly smooth. Above all, it was Anita’s personality that really stood out for us; Anita was so bubbly and personable and had such an infectious laugh! Anita took the time to get to know us, remembered some big life moments (my partners 30th birthday) and even after the process was done, Anita took the time to congratulate us on our new home. We were so grateful to Anita for keeping the flare and excitement for our new home alive - it really is the little things that mean the most. Anita was nothing short of brilliant throughout and is a true asset to Monmouthshire. We would both like to say a massive thank you to Anita for all that she did for us and we love our new home! Read more Read less