Monmouthshire Building Society reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Monmouthshire Building Society reviews
Verified businesses always have up to date contact details and can respond to reviews.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
-
Award winning organisation -
Positioned as being a socially responsible organisation -
Has branches you can visit in-person -
Manage your account or policy via an app or website
Review summary
People rate this company as Excellent based on 3,367 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Monmouthshire Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can chat face-to-face. People love the personal service, passbook option, and convenient branch locations. On the downside, some find the app clunky and slow, and a few wish for more competitive interest rates and easier online banking.
Positive themes
-
Monmouthshire Building Society’s staff are friendly, helpful, and really know their stuff.
-
The local branches are a real hit with easy access and a welcoming atmosphere.
-
People really appreciate being able to speak to someone face-to-face at Monmouthshire Building Society.
Negative themes
-
The app is poorly designed with limited features and slow transaction times.
-
Some find online banking setup confusing and interest calculations unclear.
-
A few customers felt mortgage communication was unprofessional and frustrating.