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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.85/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 3,213 product reviews

Average score of 4.85/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Monmouthshire Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can chat face-to-face. People love the personal service, passbook option, and convenient branch locations. On the downside, some find the app clunky and slow, and a few wish for more competitive interest rates and easier online banking.

Positive themes

  • Monmouthshire Building Society’s staff are friendly, helpful, and really know their stuff.
  • The local branches are a real hit with easy access and a welcoming atmosphere.
  • People really appreciate being able to speak to someone face-to-face at Monmouthshire Building Society.

Negative themes

  • The app is poorly designed with limited features and slow transaction times.
  • Some find online banking setup confusing and interest calculations unclear.
  • A few customers felt mortgage communication was unprofessional and frustrating.
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

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Reviews for Monmouthshire Building Society

Showing 11 of 3213 company reviews • Last reviewed within 7 days

Having problems logging in their website.

Savings • 1st April 2026

Having problems logging in their website. Website want you to open account on the app which doesn’t work

{"display":"Jagdev J","full_name":"Jagdev J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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A productive afternoon

Savings • 1st April 2026

A productive afternoon very pleasant and knowledgeable lady helped me to change my saving account. I felt very comfortable and happy with my decision..

{"display":"Kay Ball","full_name":"Kay Ball","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent service from Muss at MBS

    Muss was very pleasant and helpful and did everything asked of her. She proactively moved an account to one paying a better interest rate.

    {"display":"Kay O","full_name":"Kay O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kay O 31st March 2026
  • 5/5

    Great service

    Called back when said they would. Discussion about products clear. Gave suggestions as to managing mortgage payments- very helpful.

    {"display":"Daniel F","full_name":"Daniel F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Daniel F 30th March 2026
  • 1/5

    The online service is disgracefully bad.

    The online service is disgracefully bad. I had to change my login details on 22 April 2022 - failed logins, numerous phone calls - in... The online service is disgracefully bad. I had to change my login details on 22 April 2022 - failed logins, numerous phone calls - in the end they admitted it was an error at their end. Failed again on 20/06/2025, 08/12/2025 and again today 28/03/2026. Read more Read less

    {"display":"MichaelK","full_name":"MichaelK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MichaelK 28th March 2026
  • 5/5

    The staff are very friendly

    The staff are very friendly and well informed. The company always seek to offer a favourable outcome.

    {"display":"Archie","full_name":"Archie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Archie 27th March 2026
  • 5/5

    It was a pleasure to Deal with Anite Morgan in regar...

    It was a pleasure to Deal with Anite Morgan in regards to remortgage needs. Anita understood our requirements and was able to offer a new mortgage deal.

    {"display":"Gavin D","full_name":"Gavin D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gavin D 27th March 2026
  • 5/5

    Simplicity exemplified, proper returns

    A brilliant, easy to open and set-up fixed rate account, recommended by Money Saving Expert. This account does what it says on the tin with... A brilliant, easy to open and set-up fixed rate account, recommended by Money Saving Expert. This account does what it says on the tin with no unnecessary distractions or excessive marketing emails. An unexpected joy. Read more Read less

    {"display":"Shaun G","full_name":"Shaun G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shaun G 24th March 2026
  • 5/5

    I was really impressed with your lovely staff in Car...

    I was really impressed with your lovely staff in Cardiff, I was informed of every step along the way thoroughly, clearly you have very experienced... I was really impressed with your lovely staff in Cardiff, I was informed of every step along the way thoroughly, clearly you have very experienced staff. I was made aware of a better interest rate, dealt with straightaway, made to feel completely comfortable at every stage. I really enjoyed my visit, they are your greatest asset! Read more Read less

    {"display":"Janis C","full_name":"Janis C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janis C 24th March 2026
  • 5/5

    Help when needed

    We came in without an appointment due to the fact my husband is ill with a brain tumor and doesn’t always feel well. We were... We came in without an appointment due to the fact my husband is ill with a brain tumor and doesn’t always feel well. We were accommodated even with the branch being busy and a lovely man helped us to sort out reinvesting our savings. He was great! Read more Read less

    {"display":"Jane Mallett ","full_name":"Jane Mallett ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane Mallett 23rd March 2026
  • 5/5

    Very easy and efficiently opened an ISA to take adv...

    Very easy and efficiently opened an ISA to take advantage of current years tax allowance.

    {"display":"William H","full_name":"William H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    William H 13th March 2026

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