I had the pleasure of working with Anita Morgan for the last few months to complete our mortgage application. Not only was Anita so professional... I had the pleasure of working with Anita Morgan for the last few months to complete our mortgage application. Not only was Anita so professional and proactive but she was incredibly helpful and made the whole process a lot of fun. I would highly recommend her and the Building Society. Read more Read less

I am registered partially sighted and the text was difficult to see because the text wasn’t black on white, I needed assistance to complete the application

Anita made the whole mortgage process straightforward and stress-free. She was efficient, responsive and kept everything moving quickly from start to finish. She took the... Anita made the whole mortgage process straightforward and stress-free. She was efficient, responsive and kept everything moving quickly from start to finish. She took the time to explain each stage clearly, answered all of our questions, and recommended the mortgage product that best suited our circumstances. We always felt well informed and supported throughout the process. I would happily recommend Anita to anyone looking for a knowledgeable and professional mortgage adviser. Read more Read less

Fabulous team in Caldicot branch we were welcomed by all asked if we would like a drink and accounts sorted very professionally.

Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been... Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been regular savers with Monmouthshire Building Society over several years currently holding several savings accounts but NO MORE. It seems according to your staff unless you save through your new APP you can no longer open a savings account other than visiting a Branch. So, if you are elderly, like us 78 years of age, live the other side of the country and do not want to save via an App we will be looking elsewhere with one of their competitors who will no doubt welcome our business. Seems to us to be very short sited and certainly not a rational approach to encourage business. Dear Mr William Carroll, Read more Read less

Leon Jenkins was an absolute star. Communicated clearly and promptly. He made the process seamless and was very helpful. my only reservation which isn’t a... Leon Jenkins was an absolute star. Communicated clearly and promptly. He made the process seamless and was very helpful. my only reservation which isn’t a fault of Leon’s is the time it takes for the applications to be processed. Since submission which is over a week ago, I’m still waiting for official confirmation and funds. Read more Read less

Excellent team in Monmouth. Would highly recommend.

We increased the interest in our savings by splitting our account into 2 ISAs, a Bond and a Savings account. It only took 1.5 hours.

As a saver i find the interest rates paid are lower than average. Also things like annual interest for tax purposes being provided by letters... As a saver i find the interest rates paid are lower than average. Also things like annual interest for tax purposes being provided by letters which this year has been delayed many times and still not available at 26th June. Tried applying for a new account late last year and despite being an existing customer had to wait for a letter before the account could be opened on line and which never turned up. Read more Read less