Smart Money People Logo
Go to business site
Share this page
Link copied

Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.87/5

Monmouthshire Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,915 product reviews

Average score of 4.87/5
5 star
92%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Be open to advice

As retired Corporate bankers Ian and I thought we knew all that we needed to about mortgages but we were wrong!! Anita was extremely knowledgeable... As retired Corporate bankers Ian and I thought we knew all that we needed to about mortgages but we were wrong!! Anita was extremely knowledgeable and helpful in explaining why we were able to fix the rate for a longer term than we had expected and the amount we can repay early without penalty. Both of these have resulted in a far better outcome for us than we had hoped for. Read more Read less

{"display":"Diane G","full_name":"Diane G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Diane G 13th October 2025

Latest negative rating

1/5

Denied access to Regular saver account

I first became Member, and opened an account, in 2001 and now, being '' old '', I find I am being discriminated against when I... I first became Member, and opened an account, in 2001 and now, being '' old '', I find I am being discriminated against when I want o open your 6% Regular saver account. finder .com says it can be opened in branch, website and app. Branch is inappropriate for me, living in the North of Scotland; I have no mobile signal and therefore find anything associated with apps difficult and when I try to apply in your website, I find it is impossible. I am being denied access to your very good 6% Regular Saver account issue 8. Read more Read less

{"display":"B S","full_name":"B S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
B S 18th September 2025
See more reviews for Monmouthshire Building Society products

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 2915 company reviews • Last reviewed within 7 days

Be open to advice

Mortgages • 13th October 2025

As retired Corporate bankers Ian and I thought we knew all that we needed to about mortgages but we were wrong!! Anita was extremely knowledgeable... As retired Corporate bankers Ian and I thought we knew all that we needed to about mortgages but we were wrong!! Anita was extremely knowledgeable and helpful in explaining why we were able to fix the rate for a longer term than we had expected and the amount we can repay early without penalty. Both of these have resulted in a far better outcome for us than we had hoped for. Read more Read less

{"display":"Diane G","full_name":"Diane G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review, it's great to hear that your experience with Anita has resulted in a better outcome than you hoped for. We'll share your feedback with Anita.
13th October 2025
Monmouthshire Building Society

Appointment with Morgan Risca Branch

Savings • 10th October 2025

Had an appointment with Morgan at Risca branch. He was excellent in his presentation ensuring I knew the various products available and criteria. He was... Had an appointment with Morgan at Risca branch. He was excellent in his presentation ensuring I knew the various products available and criteria. He was very patient and helpful in transferring and taking out a new product. I was very impressed with his attitude and customer service skills. Read more Read less

{"display":"Philip Jones","full_name":"Philip Jones","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review for the Risca branch. We really appreciate your positive feedback and we'll share this review with Morgan.
13th October 2025
Monmouthshire Building Society
  • 5/5

    Very good, Anjna Patel was very nice and helpful.

    Very good, Anjna Patel was very nice and helpful.

    {"display":"Moez Dharamshi ","full_name":"Moez Dharamshi ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Moez Dharamshi 10th October 2025
  • 5/5

    Exceptional Service

    Anita, who handled our mortgage was exceptional. Knowledgeable, friendly and professional. Could not be better.

    {"display":"Christopher Harper","full_name":"Christopher Harper","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Brilliant Mortgage Advisor

    Our experience from start to finish couldn’t have been better. Whilst there was a lot of information to go through, our mortgage advisor Anita was... Our experience from start to finish couldn’t have been better. Whilst there was a lot of information to go through, our mortgage advisor Anita was always there to answer any questions. Even though we had to go through some difficult questions regarding our finances it never felt like we were being judged, Anita was so professional and supportive which made the whole process as stress free as possible. Read more Read less

    {"display":"Martin H","full_name":"Martin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Martin H 6th October 2025
  • 5/5

    Quick and easy.

    Quick and easy. Michelle Groves was knowledgeable and easy to talk too. He understood our needs and was very helpful

    {"display":"Derek","full_name":"Derek","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Derek 30th September 2025
  • 5/5

    In branch service review

    Being able to deal in person at a local agency.

    Savings
    Verified source 30th September 2025
  • 5/5

    Very responsive by email and phone.

    Very responsive by email and phone. No long waits.

    {"display":"Geoff ","full_name":"Geoff ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Geoff 29th September 2025
  • 5/5

    Extremely Helpful!

    Sharon Penn was extremely helpful in resolving a transfer of equity in a difficult time for me. Hats off!

    {"display":"Josh","full_name":"Josh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Josh 29th September 2025
  • 5/5

    In branch service review

    I like a branch and a savings book.

    Savings
    Verified source 27th September 2025
  • 5/5

    In branch service review

    Friendly and personal service, time to discusses clearly products. Naivasha presented details in plain English ensuring I understand.

    Savings
    Verified source 27th September 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice