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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.90/5

Monmouthshire Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 2,115 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Another easy rate switch with Olly!

I've dealt with Oliver Taki for a number of rate switches now and he's always friendly and professional. He takes time to make sure I... I've dealt with Oliver Taki for a number of rate switches now and he's always friendly and professional. He takes time to make sure I understand the rates before choosing the most appropriate option for me. Nothing is ever too much trouble. Read more Read less

{"display":"Lee BN","full_name":"Lee BN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Lee BN 21st May 2025

Latest negative rating

2/5

Savings Deposits

As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a... As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Read more Read less

{"display":"A H","full_name":"A H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
A H 31st March 2025
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 2115 company reviews • Last reviewed within 7 days

Another easy rate switch with Olly!

Mortgages • 21st May 2025

I've dealt with Oliver Taki for a number of rate switches now and he's always friendly and professional. He takes time to make sure I... I've dealt with Oliver Taki for a number of rate switches now and he's always friendly and professional. He takes time to make sure I understand the rates before choosing the most appropriate option for me. Nothing is ever too much trouble. Read more Read less

{"display":"Lee BN","full_name":"Lee BN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to provide feedback following your rate switch. It is great to hear your positive feedback. We'll share your comments with Olly.
21st May 2025
Monmouthshire Building Society

The Customer Consultant, Jacki, was great: helpful a...

Savings • 14th May 2025

The Customer Consultant, Jacki, was great: helpful and professional, and everything was clearly explained.

{"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. We’ll share your feedback with Jacki.
14th May 2025
Monmouthshire Building Society
  • 5/5

    Always a warm welcome at my local branch

    Visiting Monmouthshire Building Society branches is always a very happy experience. I was a loyal customer of the Abergavenny branch until it closed last year,... Visiting Monmouthshire Building Society branches is always a very happy experience. I was a loyal customer of the Abergavenny branch until it closed last year, now I have to travel to Monmouth, but I always get a friendly welcome and personalised helpful service. Read more Read less

    {"display":"Fran B","full_name":"Fran B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fran B 13th May 2025
  • 5/5

    We received an excellent service and advice through...

    We received an excellent service and advice through porting our mortgage.

    {"display":"Damian","full_name":"Damian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Damian 7th May 2025
  • 5/5

    Mortgage Application

    Mortgage advisor, Anita Morgan, provided a thoroughly professional and outstanding service throughout the whole mortgage application process, right through to completion, not hesitating to go... Mortgage advisor, Anita Morgan, provided a thoroughly professional and outstanding service throughout the whole mortgage application process, right through to completion, not hesitating to go above and beyond. This made the whole process simple, very clear and stress free, for which I am very grateful. Read more Read less

    {"display":"Aled","full_name":"Aled","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Aled 3rd May 2025
  • 5/5

    Pete has been outstanding.

    Pete has been outstanding. He has gone out of his way (without ever giving this impression) to be be flexible and offer brilliant service.

    {"display":"Lisa R","full_name":"Lisa R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lisa R 2nd May 2025
  • 5/5

    Excellent service from new Manager Gareth Hicks and...

    Excellent service from new Manager Gareth Hicks and his tutor.Very informative of your services and given in a professional and friendly way.

    {"display":"Brenda I","full_name":"Brenda I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brenda I 30th April 2025
  • 5/5

    In branch service review

    Local and convenient, face to face with actual people which is more personal, Sarah has been a support from the start. If I have any... Local and convenient, face to face with actual people which is more personal, Sarah has been a support from the start. If I have any issues she is the go to person, as she is always helpful and happy to chat and this makes things easier all round. She always has the time of day for me and is very knowledgeable which is what you need in a building society. Read more Read less

    Savings
    Verified source 30th April 2025
  • 5/5

    In branch service review

    Very informed staff. Very helpful and friendly staff. Reassuring that can put in cheques and discuss financial info with someone face to face. Fran is excellent.

    Savings
    Verified source 29th April 2025
  • 5/5

    In branch service review

    Local branch with v. helpful and friendly staff (Fran) Face to face human contact with helps to build community and customer loyalty which is refreshing... Local branch with v. helpful and friendly staff (Fran) Face to face human contact with helps to build community and customer loyalty which is refreshing when some nay other banks and B.Socs are closing. Read more Read less

    Savings
    Verified source 29th April 2025
  • 5/5

    In branch service review

    I always have amazing service when I pop I. The lady who served me is Angela. She is so professional, knowledgeable and smart. Helpful and... I always have amazing service when I pop I. The lady who served me is Angela. She is so professional, knowledgeable and smart. Helpful and great at explaining things to me. Read more Read less

    Savings
    Verified source 29th April 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

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