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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.87/5

Monmouthshire Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 3,031 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Generating funds

I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with... I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with a better and more cost efficient method of generating the funds. Read more Read less

{"display":"Roger P","full_name":"Roger P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Roger P 4th November 2025

Latest negative rating

1/5

In branch service review

Andrea was so helpful and explained everything.

Savings
Verified source 30th October 2025
See more reviews for Monmouthshire Building Society products

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 3031 company reviews • Last reviewed within 7 days

Generating funds

Mortgages • 4th November 2025

I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with... I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with a better and more cost efficient method of generating the funds. Read more Read less

{"display":"Roger P","full_name":"Roger P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very positive experience with second mortgage

Mortgages • 31st October 2025

Very positive experience, Jamie took the time to explain everything, was dedicated to our case and ensured we got everything across the line before our deadline.

{"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave Jamie a review. We are so happy to hear your pleased with our services.
3rd November 2025
Monmouthshire Building Society
  • 5/5

    In branch service review

    Good service - would like to be open on Saturdays.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Nothing, good introductions, coffee offered which was a nice touch. Very pleasant young member of staff, very knowledgeable. Advices us to have a different account we originally decided on.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Patient explanations. Plenty of time to study options available. Notification please if rates go up.

    Savings
    Verified source 31st October 2025
  • 4/5

    In branch service review

    I like the fact that your interest rates are the same across the board. Would like to see monthly interest.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    As all banks close branches its great to have a local financial institution to deal with.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Good customer service, Saturday opening would be good.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Friendly and knowledgeable staff. Have always been made to feel welcome when I visit. Feels more personal service than computers.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Sarah has been extremely helpful and professional.

    Savings
    Verified source 31st October 2025
  • 1/5

    In branch service review

    Andrea was so helpful and explained everything.

    Savings
    Verified source 30th October 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

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