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Monmouthshire Building Society reviews

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Rated Excellent • 4.89/5

Monmouthshire Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 2,549 product reviews

Average score of 4.89/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent mortgage advice.

Leon has been brilliant from the start - called me when he said he would, responded to emails, sent me the information required, and explained... Leon has been brilliant from the start - called me when he said he would, responded to emails, sent me the information required, and explained everything with detail & confidence; making an often difficult and stressful process as stress-free as possible. He has responded to my many questions, providing the clarity I needed, and has explained next steps and what’s required of me. Ownership, clear next steps, and timescales, are very important to me in customer service - all of which were provided in a friendly and professional manner! Thank you very much! Read more Read less

{"display":"Rosie ","full_name":"Rosie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Rosie 8th August 2025

Latest negative rating

1/5

I was unable to set-up the mobile app.

I was unable to set-up the mobile app. I followed the instructions but was unable to insert the 2 factor authentications. The app just froze.... I was unable to set-up the mobile app. I followed the instructions but was unable to insert the 2 factor authentications. The app just froze. You must make it simpler to download the app. Read more Read less

{"display":"Philip Weinberg","full_name":"Philip Weinberg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Philip Weinberg 3rd August 2025
See more reviews for Monmouthshire Building Society products

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 2549 company reviews • Last reviewed within 7 days

Excellent mortgage advice.

Mortgages • 8th August 2025

Leon has been brilliant from the start - called me when he said he would, responded to emails, sent me the information required, and explained... Leon has been brilliant from the start - called me when he said he would, responded to emails, sent me the information required, and explained everything with detail & confidence; making an often difficult and stressful process as stress-free as possible. He has responded to my many questions, providing the clarity I needed, and has explained next steps and what’s required of me. Ownership, clear next steps, and timescales, are very important to me in customer service - all of which were provided in a friendly and professional manner! Thank you very much! Read more Read less

{"display":"Rosie ","full_name":"Rosie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
That is amazing to hear. We are so glad you had a good experience with us. We will make sure Leon sees your review. Thank you.
8th August 2025
Monmouthshire Building Society

Recent visit to the Chepstow branch.

Savings • 6th August 2025

Went into the Chepstow branch and as usual they were very helpful. We had various things to do with both our accounts, and we thought... Went into the Chepstow branch and as usual they were very helpful. We had various things to do with both our accounts, and we thought we may need to make an appointment for one of the jobs. Turned out we could do the job there & then, over the counter......Very positive result! Read more Read less

{"display":"Alan Wintle","full_name":"Alan Wintle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with the Chepstow branch.
7th August 2025
Monmouthshire Building Society
  • 5/5

    Friendly and helpful knowledgeable staff

    Friendly and helpful knowledgeable staff

    {"display":"Christine Margaret Singleton","full_name":"Christine Margaret Singleton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent, concise support with attention to detail

    Previously had advice from Leon just as Covid lockdown started and when we spoke to him again to remortgage. Both times, he has been calm,... Previously had advice from Leon just as Covid lockdown started and when we spoke to him again to remortgage. Both times, he has been calm, concise and has given us excellent and measured advice, Read more Read less

    {"display":"Caroline ","full_name":"Caroline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Caroline 5th August 2025
  • 5/5

    Amazing service and advice given.

    Anita whom we spoke with was fantastic, so patient, nothing was too much trouble and no question seemed silly.

    {"display":"Nicola Smith","full_name":"Nicola Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nicola Smith 5th August 2025
  • 5/5

    It is very important to me that there is a branch in...

    It is very important to me that there is a branch in my high street staffed by courteous people who know their role.

    {"display":"Karen Blake","full_name":"Karen Blake","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen Blake 4th August 2025
  • 5/5

    Highly recommend!

    My experience of raising a mortgage via Adam from the mortgage team (Decision in Principle) and with Pete (Mortgage Adviser) was superb. Pete’s advice was... My experience of raising a mortgage via Adam from the mortgage team (Decision in Principle) and with Pete (Mortgage Adviser) was superb. Pete’s advice was invaluable and the whole process was professional but friendly, and highly efficient and I also benefitted from 2 mortgage rate drops while awaiting completion (long, drawn out chain with my purchase). Prompt service with emails answered quickly and Pete was available at the end of the phone, giving that personal service that is often lacking with other lenders. Highly recommend to anyone looking for a mortgage as my whole experience was 5* Read more Read less

    {"display":"Tania J","full_name":"Tania J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tania J 4th August 2025
  • 1/5

    I was unable to set-up the mobile app.

    I was unable to set-up the mobile app. I followed the instructions but was unable to insert the 2 factor authentications. The app just froze.... I was unable to set-up the mobile app. I followed the instructions but was unable to insert the 2 factor authentications. The app just froze. You must make it simpler to download the app. Read more Read less

    {"display":"Philip Weinberg","full_name":"Philip Weinberg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip Weinberg 3rd August 2025
  • 5/5

    Savings Account

    Staff were very friendly and gave me the best advice on which account to open.

    {"display":"David Davies","full_name":"David Davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David Davies 1st August 2025
  • 5/5

    In branch service review

    Great customer service always at Chepstow. Friendly and helpful. Local branch and able to walk in and change my account over to a new product.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    I like that it is local and I can come in and chat about my accounts etc. User friendly and personable.

    Savings
    Verified source 31st July 2025

    Products from Monmouthshire Building Society

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