Excellent customer service from Karen in Cardiff Queen Street. Couldn't do enough to help. Thank you.

Had a great chat with Leon about the options available and he helped me choose the correct mortgage. I managed to get a much better... Had a great chat with Leon about the options available and he helped me choose the correct mortgage. I managed to get a much better deal than I was expecting. It was really good talking to someone who wasn’t just out to sell me the most expensive product! Read more Read less

My mortgage request was dealt with by Anita Morgan followed by Jamie Warburton. They were both extremely helpful and led me through the process with... My mortgage request was dealt with by Anita Morgan followed by Jamie Warburton. They were both extremely helpful and led me through the process with with great clarity. Service was professional and friendly. Thank you for your help. Read more Read less

The staff at the Brecon branch were kind, considerate and helpful when I had to close my partner's account and open one in my name.... The staff at the Brecon branch were kind, considerate and helpful when I had to close my partner's account and open one in my name. They cancelled accounts and ISAs They dealt with probate details and the money was in my bank account in 24 hours Read more Read less

Opened a new account . Staff were very helpful

Excellant staff Knowledge high Courtesy above and beyond Service to the customers at all Times.

Each of the employees at my Swansea branch but in particular David & Adele (who I have had most dealings with) are a credit to... Each of the employees at my Swansea branch but in particular David & Adele (who I have had most dealings with) are a credit to the MBS, professional, pleasant, & most helpful at all times. Read more Read less

Swansea Branch, Great staff, Adele and David have fantastic product knowledge and answered all my questions with ease. Opening this years ISA I had their... Swansea Branch, Great staff, Adele and David have fantastic product knowledge and answered all my questions with ease. Opening this years ISA I had their total attention and were so helpful either in person or on the phone. Read more Read less

Very helpful friendly staff . Clear advice and efficient dea.ing with request