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Monmouthshire Building Society reviews

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Rated Excellent 4.89/5

Monmouthshire Building Society reviews

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Verified business
Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 1,574 product reviews

Average score of 4.89/5
5 star
92%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Fantastic customer service

Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and relaxed... Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and relaxed with Michelle, who was very personable. We received appropriate advise and are very happy with our mortgage product. Read more Read less

{"display":"Jo Spencer","full_name":"Jo Spencer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Jo Spencer 4th March 2025

Latest negative rating

1/5

The Truth about the Monmouthshire Building Society

Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer... Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer the case. We have suffered extraordinarily difficult circumstances and they have and still are declining to offer us any meaningful help. Do not trust them. Do not believe their advertisements 'We are a mutual building society run for the benefit of our members'. This could not be further from the truth. Despite many requests they will not even meet us in person, which is a strange way to 'benefit' us. They are not reducing their interest rates as the Bank of England have done because in their words “As a Building Society we can increase or decrease our SVR at any time, and we do not need to follow the movement in the Bank of England Base Rate. This basically means that they can and are quite prepared to ruin their members. They have behaved so badly towards us that it beggars belief. Their complaints procedure is utterly pointless. Despite stating that they agreed with one of our complaints, they still were 'unable to uphold' it for an utterly nonsensical reason which has no correlation to the complaint. The complaints procedure is a box ticking exercise designed solely for them to appear to be fulfilling their obligations. Above all else, remember that the Monmouthshire Building Society are money lenders who, just like all other money lenders, are in it for themselves and themselves alone. They are causing us catastrophic financial ruin which was completely avoidable and the bottom line is they do not care. Even if you are critically vulnerable, they do not care. They should be utterly ashamed of themselves. Read more Read less

{"display":"CM ","full_name":"CM ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
CM 6th January 2025

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 1574 company reviews Last reviewed within 7 days

Fantastic customer service

Mortgages 4th March 2025

Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and relaxed... Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and relaxed with Michelle, who was very personable. We received appropriate advise and are very happy with our mortgage product. Read more Read less

Rated Excellent 5/5
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Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review following your mortgage appointment. We are so pleased to hear that you felt at ease and relaxed. Your feedback will be shared with Michelle.
4th March 2025
Monmouthshire Building Society

Visiting you branch on 1/3/25 I met with Sally the b...

Savings 3rd March 2025

Visiting you branch on 1/3/25 I met with Sally the branch manager . Sally was very professional and had made an effort to dress for... Visiting you branch on 1/3/25 I met with Sally the branch manager . Sally was very professional and had made an effort to dress for St David’s day . I would like to thank Sally for her help. Read more Read less

Rated Excellent 5/5
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Reply from Monmouthshire Building Society
Thank you for leaving a review for the Society. We are so pleased that you had a good experience, your feedback will be shared with Sally.
3rd March 2025
Monmouthshire Building Society
  • 5/5

    Today I spoken with Ane who was a very professional...

    Today I spoken with Ane who was a very professional lady and knowledgeable.Thank You

    {"display":"Theresa M","full_name":"Theresa M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Theresa M 1st March 2025
  • 5/5

    Helpful advice.

    Helpful advice when planning house move/ porting of mortgage. Both the on line portal, telephone and email correspondence was simple and helpful.

    {"display":"frank w","full_name":"frank w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    frank w 27th February 2025
  • 5/5

    Good customer service and grate rats

    Good customer service and grate rats

    {"display":"Jonas R","full_name":"Jonas R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1110750.png"}}'s avatar
    Savings
    Jonas R 27th February 2025
  • 5/5

    Great experience, great service, quick friendly effi...

    Great experience, great service, quick friendly efficient

    {"display":"Ievans","full_name":"Ievans","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ievans 26th February 2025
  • 5/5

    Opening a savings account for my parents

    I was opening an account for my parents, using my POA on Monday 17th February in Whitchurch branch, Cardiff. Fran Wroe went above and beyond... I was opening an account for my parents, using my POA on Monday 17th February in Whitchurch branch, Cardiff. Fran Wroe went above and beyond to help me with this process. Read more Read less

    {"display":"Debbie R","full_name":"Debbie R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Debbie R 23rd February 2025
  • 5/5

    good listening,professional

    good listening,she understool me

    {"display":"Ibie ","full_name":"Ibie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ibie 14th February 2025
  • 5/5

    Jahsua knew everything about the mortgage applicatio...

    Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding.

    {"display":"Dr Basir Paya ","full_name":"Dr Basir Paya ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Dr Basir Paya 7th February 2025
  • 5/5

    Great Service

    Big thanks to Oliver for making our remortgage process so simple and for a great service!

    {"display":"Anne Marie G","full_name":"Anne Marie G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Anne Marie G 6th February 2025
  • 5/5

    Wonderful service in Kenfig hill branch.

    Wonderful service in Kenfig hill branch. Served by Courtney Very polite and friendly

    {"display":"Annette T","full_name":"Annette T","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1101112.png"}}'s avatar
    Savings
    Annette T 6th February 2025

    Products from Monmouthshire Building Society

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