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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.74/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,300 product reviews

Average score of 4.74/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure. (71 mentions)
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings. (82 mentions)
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations. (18 mentions)

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers. (8 mentions)
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Main address
John Frost Square, Newport, NP20 1PX
Find a local branch
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3300 company reviews • Last reviewed within 7 days

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS

Savings • 16th August 2026

After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be... After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS need to pay cheques into HSBC and due to bank closures this is often done via the Post Office. My cheque did not make it to HSBC. Apparently 3 other cheques were lost on the same day! After internal investigations, my cheque has not been found and so I am missing a considerable amount of money. I am now overdrawn in my current account and awaiting Monmouthshire Building Society to credit my account with the value of the cheque I paid in. I have patiently waited 7 weeks but I now really need the money. Read more Read less

{"display":"Clare","full_name":"Clare","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how concerning and frustrating this situation must be, particularly given the length of time involved and the financial impact it has had on you. We appreciate the patience you have shown over the past seven weeks, and we fully understand the difficulties this has caused, especially as it has affected your current account finances. This is not the level of service we aim to provide to our members. As we are unable to discuss individual account details publicly, we would appreciate it if you can email us at [email protected] with your full name and telephone number. One of our savings colleagues will then be in contact with you to discuss this further. Once again, please accept our sincere apologies for the inconvenience this has caused.
17th August 2026
Monmouthshire Building Society

Cannot send massage using the app, tried many times...

Savings • 15th August 2026

Cannot send massage using the app, tried many times during the past week

{"display":"Gary Cheung","full_name":"Gary Cheung","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1752311.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    The Lady who interviewed us was professional and hel...

    The Lady who interviewed us was professional and helpful

    {"display":"William J","full_name":"William J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    William J 13th August 2026
  • 5.00/5

    The staff were incredibly heipful and friendly, I wo...

    The staff were incredibly heipful and friendly, I would strongly recommend to anyone.

    {"display":"Lorna ","full_name":"Lorna ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lorna 11th August 2026
  • 5.00/5

    Friendly

    Very friendly. Good experience.

    {"display":"Mrunalini dewan","full_name":"Mrunalini dewan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrunalini dewan 11th August 2026
  • 5.00/5

    Excellent service from start to finish.

    Excellent service from start to finish. Claire Oakey was my adviser and it was an easy and smooth process. I was kept up to date... Excellent service from start to finish. Claire Oakey was my adviser and it was an easy and smooth process. I was kept up to date and given all the information I needed to make an informed decision. Thank you Claire! Read more Read less

    {"display":"Sunil M","full_name":"Sunil M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sunil M 8th August 2026
  • 2.00/5

    The App is rubbish use the website.

    I gave a poor rating because i could not register with the app and login.The app kept coming up with error messages regarding my phone... I gave a poor rating because i could not register with the app and login.The app kept coming up with error messages regarding my phone number,my pin number and then it just said phone customer services.I gave up after talking to customer services twice in 3 hours waiting to try and sort the problem. I had to register on the website and wait for my activation key.Really poor App. Read more Read less

    {"display":"GIO MAZ","full_name":"GIO MAZ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GIO MAZ 7th August 2026
  • 5.00/5

    Professional, Approachable, and Highly Recommended

    We had an excellent experience with our mortgage broker Michelle from start to finish. They were incredibly patient throughout the entire process, taking the time... We had an excellent experience with our mortgage broker Michelle from start to finish. They were incredibly patient throughout the entire process, taking the time to explain everything clearly and answer all of our questions, no matter how small. Their friendly and approachable manner immediately put us at ease, making what can often be a stressful experience feel straightforward and manageable. Communication was excellent, and we always felt supported and kept informed every step of the way. Thanks to their knowledge, professionalism, and dedication, securing our mortgage was a smooth and positive experience. I would highly recommend them to anyone looking for a mortgage broker who is reliable, personable, and genuinely committed to helping their clients achieve the best outcome possible. Read more Read less

    {"display":"Debra D","full_name":"Debra D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Debra D 6th August 2026
  • 5.00/5

    They have listened and supported me all the way.

    They have listened and supported me all the way. My situation was not the easiest one, but they worked with me to find the best possible solution. Great experience.

    {"display":"arachny","full_name":"arachny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    arachny 3rd August 2026
  • 3.00/5

    To open an account via your app, I had to lie!

    To open an account via your app, I had to lie! I had to select a nationality from a pre-determined list. The nearest I could... To open an account via your app, I had to lie! I had to select a nationality from a pre-determined list. The nearest I could find was United Kingdom. This is not a nationality. My nationality is British. Please check any British passport to confirm this. Similarly for place of birth. I selected United Kingdom. This isn't true, but my actual place of birth (Guernsey) was not a permitted entry. As I trust you are aware, the Channel Islands are not, and never have been, part of the UK. Please update your procedures. (For the record, I have lived in the UK - on the mainland, as we Channel Islanders say - for over half a century, but that doesn't change my place of birth.) Read more Read less

    {"display":"Julie D","full_name":"Julie D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie D 1st August 2026
  • 5.00/5

    straight forward and hassle free process.

    straight forward and hassle free process.

    {"display":"Farid ","full_name":"Farid ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Farid 31st July 2026

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