Monmouthshire Building Society reviews
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This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Monmouthshire Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
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Award winning organisation -
Positioned as being a socially responsible organisation -
Has branches you can visit in-person -
Manage your account or policy via an app or website
Review summary
People rate this company as Excellent based on 3,327 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.
Positive themes
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Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure. (71 mentions)
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Having local branches for face-to-face service is a huge plus for Monmouthshire Savings. (82 mentions)
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Monmouthshire Mortgages offer professional and friendly service with clear explanations. (18 mentions)
Negative themes
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The Monmouthshire app is frustratingly unreliable and slow for Savings customers. (8 mentions)