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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.89/5

Monmouthshire Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 1,727 product reviews

Average score of 4.89/5
5 star
92%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Buy to let mortgages.

I have been with your organisation for several years and have always found MBS fair friendly and efficient and my recent dealings went very well... I have been with your organisation for several years and have always found MBS fair friendly and efficient and my recent dealings went very well and your member of staff was great. Read more Read less

{"display":"Geoffrey W","full_name":"Geoffrey W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Geoffrey W 10th March 2025

Latest negative rating

1/5

In branch service review

Came into the Cardiff branch and lovely Vicky was very helpful. I was very happy with the service.

Savings
Verified source 28th February 2025
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

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Reviews for Monmouthshire Building Society

Showing 11 of 1727 company reviews • Last reviewed within 7 days

Buy to let mortgages.

Mortgages • 10th March 2025

I have been with your organisation for several years and have always found MBS fair friendly and efficient and my recent dealings went very well... I have been with your organisation for several years and have always found MBS fair friendly and efficient and my recent dealings went very well and your member of staff was great. Read more Read less

{"display":"Geoffrey W","full_name":"Geoffrey W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Fantastic customer service

Mortgages • 4th March 2025

Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and relaxed... Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and relaxed with Michelle, who was very personable. We received appropriate advise and are very happy with our mortgage product. Read more Read less

{"display":"Jo Spencer","full_name":"Jo Spencer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review following your mortgage appointment. We are so pleased to hear that you felt at ease and relaxed. Your feedback will be shared with Michelle.
4th March 2025
Monmouthshire Building Society
  • 5/5

    Visiting you branch on 1/3/25 I met with Sally the b...

    Visiting you branch on 1/3/25 I met with Sally the branch manager . Sally was very professional and had made an effort to dress for... Visiting you branch on 1/3/25 I met with Sally the branch manager . Sally was very professional and had made an effort to dress for St David’s day . I would like to thank Sally for her help. Read more Read less

    {"display":"Theresa M","full_name":"Theresa M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Theresa M 3rd March 2025
  • 5/5

    Today I spoken with Ane who was a very professional...

    Today I spoken with Ane who was a very professional lady and knowledgeable.Thank You

    {"display":"Theresa M","full_name":"Theresa M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Theresa M 1st March 2025
  • 5/5

    In branch service review

    My questions are always answered and I feel listened to.

    Savings
    Verified source 28th February 2025
  • 5/5

    In branch service review

    Very helpful, explained situations well.

    Savings
    Verified source 28th February 2025
  • 5/5

    In branch service review

    Always pleasant staff, well presented staff. Helpful and knowledgeable.

    Savings
    Verified source 28th February 2025
  • 5/5

    In branch service review

    Friendly staff - no improvement needed.

    Savings
    Verified source 28th February 2025
  • 4/5

    In branch service review

    Personal service. It could be improved but have been informed that there is an app being developed.

    Savings
    Verified source 28th February 2025
  • 5/5

    In branch service review

    Easy to access accounts in store - branch remains open (some banks are closing).

    Savings
    Verified source 28th February 2025
  • 5/5

    In branch service review

    Staff very helpful, David and Cath, very friendly and knowledgeable. Nothing is too much trouble.

    Savings
    Verified source 28th February 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

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