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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.74/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,306 product reviews

Average score of 4.74/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure. (71 mentions)
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings. (82 mentions)
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations. (18 mentions)

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers. (8 mentions)
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Main address
John Frost Square, Newport, NP20 1PX
Find a local branch
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3306 company reviews • Last reviewed within 7 days

Excellent staff

Savings • 24th August 2026

As always staff were very helpful and polite when I outlined my investment aims. The documentation to set up my savings investments was clear and... As always staff were very helpful and polite when I outlined my investment aims. The documentation to set up my savings investments was clear and was explained in detail by the staff member Read more Read less

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jet
Rated Excellent • 5.00/5
Read more product reviews

Wanted to open a new account

Savings • 22nd August 2026

Wanted to open a new account but found that branch did not accept debit card payments. Account opened with nil balance. will attend at Penarth agency to pay in soon

{"display":"Alan","full_name":"Alan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    This review is about setting up the new app

    This is about setting up the new app -- very good experience - easy to follow steps - good that various otps's required. Only points... This is about setting up the new app -- very good experience - easy to follow steps - good that various otps's required. Only points I'd make are (1) Notification needed that user needs to agree to all sections individually on t&c front screen (2) notification needed that account no. should not contain "-" which are shown on pass book Read more Read less

    {"display":"Neil R","full_name":"Neil R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Neil R 21st August 2026
  • 5.00/5

    Popped in the branch to change our ISA’s and Oliver...

    Popped in the branch to change our ISA’s and Oliver was very professional on all levels

    {"display":"Jean Collyer","full_name":"Jean Collyer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jean Collyer 20th August 2026
  • 5.00/5

    Needed to transfer an ISA,.

    Needed to transfer an ISA, the agent was very helpful.

    {"display":"Chris H","full_name":"Chris H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris H 20th August 2026
  • 5.00/5

    Anita was amazing during my telephone call.

    Anita was amazing during my telephone call. She explained everything comprehensively. Checking my understanding at every point

    {"display":"Helen J","full_name":"Helen J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Helen J 18th August 2026
  • 1.00/5

    CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS

    After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be... After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS need to pay cheques into HSBC and due to bank closures this is often done via the Post Office. My cheque did not make it to HSBC. Apparently 3 other cheques were lost on the same day! After internal investigations, my cheque has not been found and so I am missing a considerable amount of money. I am now overdrawn in my current account and awaiting Monmouthshire Building Society to credit my account with the value of the cheque I paid in. I have patiently waited 7 weeks but I now really need the money. Read more Read less

    {"display":"Clare","full_name":"Clare","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Clare 16th August 2026
  • 1.00/5

    Cannot send massage using the app, tried many times...

    Cannot send massage using the app, tried many times during the past week

    {"display":"Gary Cheung","full_name":"Gary Cheung","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1752311.png"}}'s avatar
    Savings
    Gary Cheung 15th August 2026
  • 5.00/5

    The Lady who interviewed us was professional and hel...

    The Lady who interviewed us was professional and helpful

    {"display":"William J","full_name":"William J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    William J 13th August 2026
  • 5.00/5

    The staff were incredibly heipful and friendly, I wo...

    The staff were incredibly heipful and friendly, I would strongly recommend to anyone.

    {"display":"Lorna ","full_name":"Lorna ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lorna 11th August 2026
  • 5.00/5

    Friendly

    Very friendly. Good experience.

    {"display":"Mrunalini dewan","full_name":"Mrunalini dewan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrunalini dewan 11th August 2026

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