This is the second time we have dealt with Leon and in truth will keep coming back for our BTL needs because of him. He's... This is the second time we have dealt with Leon and in truth will keep coming back for our BTL needs because of him. He's professional and courteous but also kind and friendly. He makes the whole process as smooth as possible and dare I say enjoyable. Read more Read less

Good experience helpful staff very friendly had to wait as the building society was busy but did not have to wait to long given appointment... Good experience helpful staff very friendly had to wait as the building society was busy but did not have to wait to long given appointment same day any questions we had were answered promptly Read more Read less

i dealt with Anita Morgan as my Mortgage Advisor, she was extremely helpful, answered all of my questions clearly and explained thing clearly if i... i dealt with Anita Morgan as my Mortgage Advisor, she was extremely helpful, answered all of my questions clearly and explained thing clearly if i was confused. Nothing was too much trouble and I was kept fully informed throughout the process. Read more Read less

Anita Morgan who patiently, carefully ad thoroughly talked me through changing my mortgage was very efficient and, equally as important, did so with friendliness humour... Anita Morgan who patiently, carefully ad thoroughly talked me through changing my mortgage was very efficient and, equally as important, did so with friendliness humour and consideration for MY best choice and to provide what was best for ME Read more Read less

Trying to set up my savings account pin its not easy

Good friendly and knowledgeable service.

Most helpful and good advice. Rationisaled numero accounts .

The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer... The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer and still having a MBS on-line account. Before applying I checked and my account was still 'open'. I used my Web ID, password and memorable data to confirm. I assumed that I could open the new account within my on-line account. Wrong! Had to be opened in the App - that being the problem. After trying to use the App as an existing customer, and then as a new customer, I telephoned Customer Services several times. The App is a nightmare, requiring me to input a 6 digit code, a pin number, verification code, going through a 2 factor authorisation....I did eventually receive a NEW ID and a letter giving me an account number. I tried BOTH my, now, Web IDs, existing password and memorable data to open my accounts. In both cases, as an existing customer and as a new customer, I entered my personal details, bank details, communications preferences, acknowledged etc etc and when I submitted I was told that my attempt FAILED, and on more than 1 attempt in each case! After speaking to Customer Services I was then told that log-in details for on-line accounts and app-accessed accounts are different. I now appear to have 2 accounts that I cannot access. I have now removed the App from my phone. Read more Read less

Had a brilliant experience with Anita and the other lady I spoke with on the phone - thank you both so much! You made my... Had a brilliant experience with Anita and the other lady I spoke with on the phone - thank you both so much! You made my remortgage a lot less stressful than I thought it was going to be! All my questions asked and future help offered for when we look to take our money from our equity. The only feedback I would give is that I tried to call multiple times across a few days and was unable to get through. I left a voicemail in the end and requested a callback which I was advised would be within 48 hours. I received the call back the next day but missed due to work commitments and there was no VM left and no second attempt at a call back. This resulted in me calling again to confirm it was MBS who had called me and requesting another call back and then also emailing Anita, who I had previously had a meeting with for some borrowing advice. A bit of a frustrating process but I understand you are very busy and I’m grateful for Anita and the other lady for contacting me and getting my remortgage sorted quickly! Read more Read less