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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.88/5

Monmouthshire Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 2,912 product reviews

Average score of 4.88/5
5 star
92%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Exceptional Service

Anita, who handled our mortgage was exceptional. Knowledgeable, friendly and professional. Could not be better.

{"display":"Christopher Harper","full_name":"Christopher Harper","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Denied access to Regular saver account

I first became Member, and opened an account, in 2001 and now, being '' old '', I find I am being discriminated against when I... I first became Member, and opened an account, in 2001 and now, being '' old '', I find I am being discriminated against when I want o open your 6% Regular saver account. finder .com says it can be opened in branch, website and app. Branch is inappropriate for me, living in the North of Scotland; I have no mobile signal and therefore find anything associated with apps difficult and when I try to apply in your website, I find it is impossible. I am being denied access to your very good 6% Regular Saver account issue 8. Read more Read less

{"display":"B S","full_name":"B S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
B S 18th September 2025
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 2912 company reviews • Last reviewed within 7 days

Exceptional Service

Mortgages • 7th October 2025

Anita, who handled our mortgage was exceptional. Knowledgeable, friendly and professional. Could not be better.

{"display":"Christopher Harper","full_name":"Christopher Harper","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We will share your review with Anita.
8th October 2025
Monmouthshire Building Society

Brilliant Mortgage Advisor

Mortgages • 6th October 2025

Our experience from start to finish couldn’t have been better. Whilst there was a lot of information to go through, our mortgage advisor Anita was... Our experience from start to finish couldn’t have been better. Whilst there was a lot of information to go through, our mortgage advisor Anita was always there to answer any questions. Even though we had to go through some difficult questions regarding our finances it never felt like we were being judged, Anita was so professional and supportive which made the whole process as stress free as possible. Read more Read less

{"display":"Martin H","full_name":"Martin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comment will be passed on to Anita.
8th October 2025
Monmouthshire Building Society
  • 5/5

    Quick and easy.

    Quick and easy. Michelle Groves was knowledgeable and easy to talk too. He understood our needs and was very helpful

    {"display":"Derek","full_name":"Derek","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Derek 30th September 2025
  • 5/5

    In branch service review

    Being able to deal in person at a local agency.

    Savings
    Verified source 30th September 2025
  • 5/5

    Very responsive by email and phone.

    Very responsive by email and phone. No long waits.

    {"display":"Geoff ","full_name":"Geoff ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Geoff 29th September 2025
  • 5/5

    Extremely Helpful!

    Sharon Penn was extremely helpful in resolving a transfer of equity in a difficult time for me. Hats off!

    {"display":"Josh","full_name":"Josh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Josh 29th September 2025
  • 5/5

    In branch service review

    I like a branch and a savings book.

    Savings
    Verified source 27th September 2025
  • 5/5

    In branch service review

    Friendly and personal service, time to discusses clearly products. Naivasha presented details in plain English ensuring I understand.

    Savings
    Verified source 27th September 2025
  • 5/5

    In branch service review

    I like the fact it is local and the staff are friendly and helpful.

    Savings
    Verified source 27th September 2025
  • 5/5

    In branch service review

    The larger than normal amount allowed to be paid into the regular society.

    Savings
    Verified source 27th September 2025
  • 4/5

    In branch service review

    Likes - convenient, has high street presence. Improvements - app, communications on needs for appointments i.e. no card machine.

    Savings
    Verified source 27th September 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

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