We visited the Brecon branch to reinvest our savings We were seen by Ally who gave us excellent advise and talked us through and explained... We visited the Brecon branch to reinvest our savings We were seen by Ally who gave us excellent advise and talked us through and explained our options She dealt with our queries efficiently and professionally and we felt that our custom was important to her . We always find that face to face meetings about our investments suit us better than going online We have dealt with several employees including Zoe and we are always happy with the experience we get in the Brecon branch They are always very helpful respectful and nothing I too much trouble for them They are a credit to the Building society Read more Read less

We had a few transactions to do in branch and was dealt with a young man, I think his name was S. Barton, it was... We had a few transactions to do in branch and was dealt with a young man, I think his name was S. Barton, it was a pleasure to deal with him. That said all the staff are very helpful in your Cwmbran Branch. Read more Read less

I visited Queen St, Cardiff today without an appointment about half an hour before closing. I was initially told that sadly it was too late... I visited Queen St, Cardiff today without an appointment about half an hour before closing. I was initially told that sadly it was too late to open a new ISA account. But as I had recently updated my details in a recent branch, Vicky took me through the process and managed to get all the paperwork done before closing - saving me from having to come back another day. Thank you Read more Read less

Tried to open new 6% RS account. Can only do this via app, it's absolutely rubbish. Clunky. Keeps freezing. Can't add my code via a... Tried to open new 6% RS account. Can only do this via app, it's absolutely rubbish. Clunky. Keeps freezing. Can't add my code via a text into two step authentication as box to do so is just a box & won't accept any text. Money paid in takes ages to appear on account, app down for maintenance throughout the day. I'm closing the account as it's too stressful to use. Read more Read less

when ever i deal with mus at Caerleon road, she is always super helpful, really knowledgeable and most importantly patient with my queries

Leon has been brilliant from the start - called me when he said he would, responded to emails, sent me the information required, and explained... Leon has been brilliant from the start - called me when he said he would, responded to emails, sent me the information required, and explained everything with detail & confidence; making an often difficult and stressful process as stress-free as possible. He has responded to my many questions, providing the clarity I needed, and has explained next steps and what’s required of me. Ownership, clear next steps, and timescales, are very important to me in customer service - all of which were provided in a friendly and professional manner! Thank you very much! Read more Read less

Went into the Chepstow branch and as usual they were very helpful. We had various things to do with both our accounts, and we thought... Went into the Chepstow branch and as usual they were very helpful. We had various things to do with both our accounts, and we thought we may need to make an appointment for one of the jobs. Turned out we could do the job there & then, over the counter......Very positive result! Read more Read less

Friendly and helpful knowledgeable staff

Previously had advice from Leon just as Covid lockdown started and when we spoke to him again to remortgage. Both times, he has been calm,... Previously had advice from Leon just as Covid lockdown started and when we spoke to him again to remortgage. Both times, he has been calm, concise and has given us excellent and measured advice, Read more Read less