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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.73/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,324 product reviews

Average score of 4.73/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure. (71 mentions)
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings. (82 mentions)
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations. (18 mentions)

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers. (8 mentions)
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Main address
John Frost Square, Newport, NP20 1PX
Find a local branch
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3324 company reviews • Last reviewed within 7 days

Can't log in - I have two account numbers

Savings • 22nd September 2026

Can't log in - I have two account numbers

{"display":"Kenneth","full_name":"Kenneth","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you are experiencing issues whilst trying to log in to our app and we apologise for the inconvenience this has caused you. We understand how frustrating this must be and appreciate you bringing this to our attention. If you would like further support, please reply to this review and we will arrange for the appropriate team to contact you. Alternatively, you can contact our Customer Contact Centre on 01633 844340. Our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. Thank you for your patience and understanding while we look into this matter.
22nd September 2026
Monmouthshire Building Society

Good info and good service.

Mortgages • 21st September 2026

Good info and good service. Everything was explained well. Very clear. In simple language

{"display":"John G","full_name":"John G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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  • 5.00/5

    Hristina was lovely, explained things in a polite ma...

    Hristina was lovely, explained things in a polite manner and made the call really easy and free flowing. Great service

    {"display":"Chris E","full_name":"Chris E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chris E 18th September 2026
  • 5.00/5

    Give Claire a bonus

    A lovely lady called Claire Oakey dealt with our case, and she was ectremely professional, courteous and knowledgeable, explaining everything in clear detail. A real asset to your company.

    {"display":"Jane S","full_name":"Jane S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jane S 17th September 2026
  • 5.00/5

    My contact at MBS (Leon Jenkins) is nothing short of...

    My contact at MBS (Leon Jenkins) is nothing short of brilliant in all aspects.

    {"display":"RJB","full_name":"RJB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    RJB 14th September 2026
  • 5.00/5

    Jamie was excellent polite and very knowledgable

    Jamie was excellent polite and very knowledgable

    {"display":"N Y","full_name":"N Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    N Y 14th September 2026
  • 5.00/5

    Lovely staff

    A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan.... A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to renew my Regular Savings account and opened a new one for me. Read more Read less

    {"display":"Teresa G","full_name":"Teresa G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Teresa G 13th September 2026
  • 5.00/5

    Leon Jenkins as been a pleasure to deal with.

    Leon Jenkins as been a pleasure to deal with. Very patient and understanding. Highly knowledgeable and friendly.

    {"display":"Paul E","full_name":"Paul E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Paul E 11th September 2026
  • 5.00/5

    Given great customer service today in the Chepstow B...

    Given great customer service today in the Chepstow Branch. Informative and efficient by a male member of your team.

    {"display":"Helen T","full_name":"Helen T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Helen T 10th September 2026
  • 5.00/5

    Savings accounts rationalised.

    Excellent,friendly but professional.

    {"display":"Nigel C","full_name":"Nigel C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel C 10th September 2026
  • 5.00/5

    open an ISA

    When attending the society it is a pleasure to see someone who is pleasant, confident, knows the products on offer and helps with transactions to... When attending the society it is a pleasure to see someone who is pleasant, confident, knows the products on offer and helps with transactions to make the whole process stress free. Personal contact is so good. Read more Read less

    {"display":"derek t","full_name":"derek t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    derek t 8th September 2026

    Products from Monmouthshire Building Society

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