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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.74/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,359 product reviews

Average score of 4.74/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure. (71 mentions)
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings. (82 mentions)
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations. (18 mentions)

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers. (8 mentions)
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Main address
John Frost Square, Newport, NP20 1PX
Find a local branch
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3359 company reviews • Last reviewed within 7 days

Excellent customer service.

Mortgages • 9th November 2026

Claire Oakey gave me the kind of service I would expect from a professional mortgage broker. She was excellent. Any limitations in the products she... Claire Oakey gave me the kind of service I would expect from a professional mortgage broker. She was excellent. Any limitations in the products she offered me were Monmouthshire limitations. I felt she really cared about my situation. Read more Read less

{"display":"Angeline Tyler","full_name":"Angeline Tyler","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Highly professional and considerate.

Mortgages • 6th November 2026

Highly professional and considerate.

{"display":"Justin J","full_name":"Justin J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Excellent service as always from Jaime I dealt with...

    Excellent service as always from Jaime I dealt with him 2yrs ago and he was superb then took the time to go through and explain... Excellent service as always from Jaime I dealt with him 2yrs ago and he was superb then took the time to go through and explain everything to me so I made sure I asked for him again this time around. I shall be asking to speak to him again in two years when my mortgage is up for renewal again. Thanks again Jaime Read more Read less

    {"display":"Nicolas T","full_name":"Nicolas T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nicolas T 6th November 2026
  • 5.00/5

    First time sorting appFirst class

    First classsame as previous, i have yet to teceive call from agent

    {"display":"Jacqueline W","full_name":"Jacqueline W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jacqueline W 5th November 2026
  • 5.00/5

    Friendly branch

    Staff very friendly and helpful not rushing you explain everything

    {"display":"Denise S","full_name":"Denise S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Denise S 5th November 2026
  • 5.00/5

    Good on phone calls useful information

    Good on phone calls useful information

    {"display":"Peter Lahaise","full_name":"Peter Lahaise","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Peter Lahaise 4th November 2026
  • 5.00/5

    Experience

    Excellent customer service and product knowledge

    {"display":"Ian j","full_name":"Ian j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ian j 3rd November 2026
  • 5.00/5

    Very helpful throughout and kept well informed at al...

    Very helpful throughout and kept well informed at all stages.

    {"display":"Anon","full_name":"Anon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Anon 3rd November 2026
  • 5.00/5

    Exceptional customer service.

    Exceptional customer service. Claire has been absolutely brilliant and has gone above and beyond to accommodate with suitable appointment times. She has been respectful, approachable... Exceptional customer service. Claire has been absolutely brilliant and has gone above and beyond to accommodate with suitable appointment times. She has been respectful, approachable and showed integrity throughout the entire experience and made the whole process personal. Read more Read less

    {"display":"Jennifer J","full_name":"Jennifer J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jennifer J 29th October 2026
  • 5.00/5

    Good Service for Mortgages

    Hristina was very helpful and explained everything in simple terms. Would definitely recommend - a very good service.

    {"display":"Sarah B","full_name":"Sarah B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sarah B 26th October 2026
  • 5.00/5

    Really positive experience with Anita over the phone

    Really positive experience with Anita over the phone

    {"display":"Aimee P","full_name":"Aimee P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Aimee P 24th October 2026

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