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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.87/5

Monmouthshire Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 2,772 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Great service

Anita Morgan was patient, kind and ensured I had all the information I needed before going ahead. She updated when better offers were available that... Anita Morgan was patient, kind and ensured I had all the information I needed before going ahead. She updated when better offers were available that suited me better and ensured I understood at each step. Many thanks. Read more Read less

{"display":"Dr Katie Wright","full_name":"Dr Katie Wright","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Dr Katie Wright 15th September 2025

Latest negative rating

1/5

Very poorly designed app, and limited customer service

Very poorly designed app and only offers limited functionality, and faster payment is not fast either, every transaction takes a day which is less than... Very poorly designed app and only offers limited functionality, and faster payment is not fast either, every transaction takes a day which is less than ideal. App crushes multiple times. both transfer in/out takes a day (maybe more). Apart from the recent good offer of 6% interest in exclusive reg saver, nothing about this Monmouthshire BS is good. Only dived into becoming their customers because of these saving offers but all this negatives are now making me regret my decision Read more Read less

{"display":"Hein M","full_name":"Hein M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Hein M 6th September 2025
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 2772 company reviews • Last reviewed within 7 days

Great service

Mortgages • 15th September 2025

Anita Morgan was patient, kind and ensured I had all the information I needed before going ahead. She updated when better offers were available that... Anita Morgan was patient, kind and ensured I had all the information I needed before going ahead. She updated when better offers were available that suited me better and ensured I understood at each step. Many thanks. Read more Read less

{"display":"Dr Katie Wright","full_name":"Dr Katie Wright","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Nikki and the Team at Monmouth

Savings • 12th September 2025

Went in to the Monmouth branch today. I had superb service from start to finish by Nikki and all the ladies in the team.They genuinely... Went in to the Monmouth branch today. I had superb service from start to finish by Nikki and all the ladies in the team.They genuinely could not have been more helpful.Thank You goes a long way and very appreciative of having this branch on my doorstep Read more Read less

{"display":"Suzy Smith","full_name":"Suzy Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. We will share you review with Nikki and the team.
15th September 2025
Monmouthshire Building Society
  • 5/5

    You can speak to someone, very friendly reassuring a...

    You can speak to someone, very friendly reassuring advisors. Very helpful.

    {"display":"Teresa Y","full_name":"Teresa Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Teresa Y 10th September 2025
  • 5/5

    Exceptional Service and Mortgage Advice

    Our Mortgage Adviser, Anita, was exceptional throughout. She was extremely helpful, responded in a timely manner and really went the extra mile. She is a... Our Mortgage Adviser, Anita, was exceptional throughout. She was extremely helpful, responded in a timely manner and really went the extra mile. She is a credit to the Monmouthshire Building Society. We felt reassured all the way along. Furthermore, Monmouthshire have provided our mortgages for many years and we have found them to be extremely good. Read more Read less

    {"display":"Mike G","full_name":"Mike G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mike G 9th September 2025
  • 5/5

    Went into Cardiff branch today to reinvest my bond t...

    Went into Cardiff branch today to reinvest my bond that was maturing. Cathy Bone was very helpful and knowledgable.

    {"display":"Chloe Roche","full_name":"Chloe Roche","avatar":{"url":"\/assets\/uploads\/avatars\/users\/521392.png"}}'s avatar
    Savings
    Chloe Roche 9th September 2025
  • 5/5

    Great service.

    Great service. Called in to open a savings account. I was served promptly by friendly and knowledgeable staff.

    {"display":"Robert H","full_name":"Robert H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert H 6th September 2025
  • 1/5

    Very poorly designed app, and limited customer service

    Very poorly designed app and only offers limited functionality, and faster payment is not fast either, every transaction takes a day which is less than... Very poorly designed app and only offers limited functionality, and faster payment is not fast either, every transaction takes a day which is less than ideal. App crushes multiple times. both transfer in/out takes a day (maybe more). Apart from the recent good offer of 6% interest in exclusive reg saver, nothing about this Monmouthshire BS is good. Only dived into becoming their customers because of these saving offers but all this negatives are now making me regret my decision Read more Read less

    {"display":"Hein M","full_name":"Hein M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hein M 6th September 2025
  • 1/5

    Stay away

    I completed online registration for a regular saver account. Completed all the paperwork necessary for the money to be debited from my primary account… and... I completed online registration for a regular saver account. Completed all the paperwork necessary for the money to be debited from my primary account… and nothing! No repose to my enquiries, no answers to my phone calls, nada. Read more Read less

    {"display":"Eliot Rudolph","full_name":"Eliot Rudolph","avatar":{"url":"\/assets\/uploads\/avatars\/users\/684190.png"}}'s avatar
    Savings
    Eliot Rudolph 31st August 2025
  • 5/5

    In branch service review

    Friendliness and knowledgeable level of Adele the representative I saw.

    Savings
    Verified source 30th August 2025
  • 5/5

    In branch service review

    All employees I've me have been professional and friendly to deal with. Branch had a "nice feel" from first contact.

    Savings
    Verified source 30th August 2025
  • 5/5

    In branch service review

    Great customer service by Gareth and Cath helped!.

    Savings
    Verified source 30th August 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

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