Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.77/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,271 product reviews

Average score of 4.77/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure.
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings.
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations.

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers.
  • Mortgage service has been poor for some with slow responses and unhelpful communication.
  • Some find Monmouthshire Savings outdated and difficult to use compared to modern banks.
Summarised by AI
Was this helpful?

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Main address
John Frost Square, Newport, NP20 1PX
Find a local branch
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3271 company reviews • Last reviewed within 7 days

Increased interest on our savings

Savings • 27th June 2026

We increased the interest in our savings by splitting our account into 2 ISAs, a Bond and a Savings account. It only took 1.5 hours.

{"display":"Mark S","full_name":"Mark S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. We're so pleased to hear your positive feedback and we'll share your review with the branch.
29th June 2026
Monmouthshire Building Society

No great points to make

Savings • 26th June 2026

As a saver i find the interest rates paid are lower than average. Also things like annual interest for tax purposes being provided by letters... As a saver i find the interest rates paid are lower than average. Also things like annual interest for tax purposes being provided by letters which this year has been delayed many times and still not available at 26th June. Tried applying for a new account late last year and despite being an existing customer had to wait for a letter before the account could be opened on line and which never turned up. Read more Read less

{"display":"Trev","full_name":"Trev","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2.00/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you haven't received some communications from us and that you find our interest rates lower than average. We try to remain competitive with our interest rates and as a mutual building society it's important that we consider both savings and mortgage customers. We apologise that you haven't received your annual interest letter and your new account letter last year. We're working to improve the services that we offer our customers and your feedback will help to shape how we communicate with our customers in the future. Your feedback will also be shared with our savings and product team. If you would like to discuss your review further or if there is any information that you need by telephone please contact us on 01633 844340. You can also email us at [email protected]. Our telephone lines are open Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm.
26th June 2026
Monmouthshire Building Society
  • 5.00/5

    positive experience with Monmouthshire.

    I had a really positive experience with Monmouthshire. I was requesting to borrow extra on our house to fund an extension. I dealt with Anita... I had a really positive experience with Monmouthshire. I was requesting to borrow extra on our house to fund an extension. I dealt with Anita who was so helpful in guiding me through the process and answering all of my questions (no matter how silly i though they were). Anita's knowledge and experience was exemplary. She made sure that our needs were met and that we were not pressured into anything. We couldn't thank her enough. On top of that, it took no time at all for funds to be released. Read more Read less

    {"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Joe 24th June 2026
  • 5.00/5

    Excellent service from Anita Morgan

    Excellent service from Anita Morgan

    {"display":"Andrew D","full_name":"Andrew D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew D 18th June 2026
  • 5.00/5

    always prefer face to face rather than on line.

    always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face

    {"display":"jonathan p","full_name":"jonathan p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    jonathan p 15th June 2026
  • 2.00/5

    Very complicated to access/register both web and app.

    Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her... Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her name) for helping me with the app process. Read more Read less

    {"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter B 12th June 2026
  • 5.00/5

    Michelle has been fantastic with us.

    Michelle has been fantastic with us. She has been very professional and patient and answered all out questions. She went above her role to help us

    {"display":"Michael A","full_name":"Michael A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael A 10th June 2026
  • 5.00/5

    Consistently excellent service

    I have been through several cycles of re-mortgaging and additional borrowing with the Monmouthshire Building Society and have always found them to be efficient, responsive,... I have been through several cycles of re-mortgaging and additional borrowing with the Monmouthshire Building Society and have always found them to be efficient, responsive, friendly and professional. I would not hesitate to recommend them. Read more Read less

    {"display":"Andrew G","full_name":"Andrew G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew G 10th June 2026
  • 5.00/5

    Trip to Monmouth.

    The staff in the Monmouth branch were knowledgeable, helpful and friendly.

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 10th June 2026
  • 5.00/5

    Excellent Service.

    My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may... My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may be made. The staff are professional, approachable ,always helpful giving excellent service. Read more Read less

    {"display":"Joan W","full_name":"Joan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joan W 9th June 2026
  • 5.00/5

    I received a friendly, helpful and professional leve...

    I received a friendly, helpful and professional level of customer service. Everything was explained clearly to me and all my questions were answered and easily understood.

    {"display":"Pietro Russo","full_name":"Pietro Russo","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1632909.png"}}'s avatar
    Savings
    Pietro Russo 8th June 2026

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice