Smart Money People Logo
Go to business site
Share this page
Link copied

Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.87/5

Monmouthshire Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 3,040 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent support from MBS

I have had a mortgage with the Monmouthshire BS for 8 years - both during my working life and after retirement. At all times I... I have had a mortgage with the Monmouthshire BS for 8 years - both during my working life and after retirement. At all times I have been treated with courtesy and given very helpful service from informed and efficient advisers who have shown considerable understanding of my individual situation (I am now 73) and have successfully matched products to my requirements at different times. I have also consulted independent mortgage advisers and visited mortgage comparison websites. On the last 3 occasions I have returned to the Monmouthshire because of their excellence. Read more Read less

{"display":"RJB","full_name":"RJB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
RJB 27th November 2025

Latest negative rating

1/5

In branch service review

Andrea was so helpful and explained everything.

Savings
Verified source 30th October 2025
See more reviews for Monmouthshire Building Society products

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3040 company reviews • Last reviewed within 7 days

Excellent support from MBS

Mortgages • 27th November 2025

I have had a mortgage with the Monmouthshire BS for 8 years - both during my working life and after retirement. At all times I... I have had a mortgage with the Monmouthshire BS for 8 years - both during my working life and after retirement. At all times I have been treated with courtesy and given very helpful service from informed and efficient advisers who have shown considerable understanding of my individual situation (I am now 73) and have successfully matched products to my requirements at different times. I have also consulted independent mortgage advisers and visited mortgage comparison websites. On the last 3 occasions I have returned to the Monmouthshire because of their excellence. Read more Read less

{"display":"RJB","full_name":"RJB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
RJB
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
We are really happy to hear you had a good experience with our colleagues. Thank you for leavings us a review.
27th November 2025
Monmouthshire Building Society

Very personal and efficient, informative and easy to...

Mortgages • 21st November 2025

Very personal and efficient, informative and easy to understand. very happy with progress.

{"display":"Neil C","full_name":"Neil C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
We’re really pleased to hear everything went well! Thanks for taking the time to share this.
21st November 2025
Monmouthshire Building Society
  • 5/5

    Great service in Chepstow branch.

    Great service in Chepstow branch. Always happy to help in there and answer any queries.

    {"display":"Paul M","full_name":"Paul M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul M 19th November 2025
  • 5/5

    Anita was so helpful and very friendly!

    Anita was so helpful and very friendly!

    {"display":"Lowri W","full_name":"Lowri W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lowri W 15th November 2025
  • 5/5

    Anita my mortgage advisor was fantastic and so helpf...

    Anita my mortgage advisor was fantastic and so helpful going over all the options for my new mortgage, making sure it was the right one... Anita my mortgage advisor was fantastic and so helpful going over all the options for my new mortgage, making sure it was the right one for me and looking at my affordability. A definite 10/10 for her! Read more Read less

    {"display":"Miss L Watkins","full_name":"Miss L Watkins","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Miss L Watkins 13th November 2025
  • 5/5

    A very professional new mortgage experience from sta...

    A very professional new mortgage experience from start to finish.

    {"display":"David P","full_name":"David P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David P 13th November 2025
  • 5/5

    MoBSStaff have been amazing.

    Staff have been amazing. Always there to help if there’s a problem

    {"display":"Gareth T","full_name":"Gareth T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gareth T 12th November 2025
  • 5/5

    Fast turnaround, great service from Jamie!

    I contacted MBS about porting my mortgage on a new property purchase. Jamie Warburton picked up the request, and has been nothing but brilliant ever... I contacted MBS about porting my mortgage on a new property purchase. Jamie Warburton picked up the request, and has been nothing but brilliant ever since. Every step of the journey there more than adequate updates, explanations when they were needed, and other relevant information. I really felt like Jamie was on my side, really pled my case with the underwriters to get the mortgage offer over the line. For a process that has generally been quite stressful in the past, Jamie made it a lot less so, on top of probably a record time turnaround. Read more Read less

    {"display":"Chidi E","full_name":"Chidi E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chidi E 10th November 2025
  • 5/5

    Visited today to move saving and update main saving...

    Visited today to move saving and update main saving plan. Service was efficient, staff were polite, clear and professional. Best of all it’s location.

    {"display":"Margaret W","full_name":"Margaret W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret W 10th November 2025
  • 5/5

    Generating funds

    I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with... I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with a better and more cost efficient method of generating the funds. Read more Read less

    {"display":"Roger P","full_name":"Roger P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Roger P 4th November 2025
  • 5/5

    Very positive experience with second mortgage

    Very positive experience, Jamie took the time to explain everything, was dedicated to our case and ensured we got everything across the line before our deadline.

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Anonymous 31st October 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice