Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.83/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 3,233 product reviews

Average score of 4.83/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can chat face-to-face. People love the personal service, passbook option, and convenient branch locations. On the downside, some find the app clunky and slow, and a few wish for more competitive interest rates and easier online banking.

Positive themes

  • Monmouthshire Building Society’s staff are friendly, helpful, and really know their stuff.
  • The local branches are a real hit with easy access and a welcoming atmosphere.
  • People really appreciate being able to speak to someone face-to-face at Monmouthshire Building Society.

Negative themes

  • The app is poorly designed with limited features and slow transaction times.
  • Some find online banking setup confusing and interest calculations unclear.
  • A few customers felt mortgage communication was unprofessional and frustrating.
Summarised by AI
Was this helpful?

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3233 company reviews • Last reviewed within 7 days

The most complicated app to set up by far that I hav...

Savings • 18th April 2026

The most complicated app to set up by far that I have encountered

{"display":"Ricky","full_name":"Ricky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
Read more product reviews

Monmouthshire building society savings account

Savings • 18th April 2026

I opened a savings account with Monmouthshire building society as they were offering a really good interest rate for 12 months, i downloaded the App... I opened a savings account with Monmouthshire building society as they were offering a really good interest rate for 12 months, i downloaded the App and found it very easy to use, the maximum monthly investment amount is higher than most other accounts available Read more Read less

{"display":"Brian K","full_name":"Brian K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I like the personal information and human contact.

    I like the personal information and human contact.

    {"display":"Mark D","full_name":"Mark D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark D 18th April 2026
  • 5/5

    Excellence

    Very friendly staff could not do enough to help. Very local saved going into city.

    {"display":"Fred F","full_name":"Fred F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fred F 17th April 2026
  • 5/5

    As usual - excellent customer service from Sarah at...

    As usual - excellent customer service from Sarah at the Penarth branch. She is both professional and courteous every time I visit !!!

    {"display":"R Evans","full_name":"R Evans","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    R Evans 15th April 2026
  • 2/5

    Attempted to access regular savings account online

    I opened a regular savings account. I couldn't do this online & had to download app. App told me I could open it online or... I opened a regular savings account. I couldn't do this online & had to download app. App told me I could open it online or on app but still couldn't find out how to do it online. Opened account on app. don't want to rely only on app in case phone gets stolen/lost so tried to open online account and add reg savings account to that. Got through all 3 screens worth of input when site simply said 'registration failed'. No details of any sort or advice on what to do next. I tried the forgotten password routine, which told me I had got the Unique ID or account number wrong, despite copying and pasting them both from the document emailed to me by Mon BS. I'd forgotten just how frustrating it is dealing with Mon BS, and why I hadn't opened new accounts since I was last with them Read more Read less

    {"display":"Barry K","full_name":"Barry K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Barry K 14th April 2026
  • 5/5

    Appointment’s available within days no waiting .

    Appointment’s available within days no waiting . Staff extremely helpful

    {"display":"Natalie G","full_name":"Natalie G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Natalie G 13th April 2026
  • 5/5

    Leon Jenkins was very informative, polite and profes...

    Leon Jenkins was very informative, polite and professional. We feel he took the time to really undertsand our circumstances before helping us decide on the... Leon Jenkins was very informative, polite and professional. We feel he took the time to really undertsand our circumstances before helping us decide on the product that best suit our needs. Read more Read less

    {"display":"Eden Lewis","full_name":"Eden Lewis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1471741.png"}}'s avatar
    Mortgages
    Eden Lewis 13th April 2026
  • 5/5

    Repeat customers with MONBS

    We purchased our first property with MONBS, we then ported over to our second and have now just remortgaged with them for a second time,... We purchased our first property with MONBS, we then ported over to our second and have now just remortgaged with them for a second time, whilst taking out an advance. Their products for new and existing customers have always been competitive and their customer service has been next to none. Our most recent case was handled by Lisa and Anita, they were extremely friendly, whilst also professional and informative. Couldn’t recommend them enough. Read more Read less

    {"display":"Andrew C","full_name":"Andrew C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew C 11th April 2026
  • 5/5

    Excellent service from Sharon Penn

    I had an advisor called Sharon Penn who provided an excellent service. She was thorough and explained everything in a format I could understand.

    {"display":"Catherine","full_name":"Catherine","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Catherine 9th April 2026
  • 5/5

    Saving for the average man.cis very knowledgea

    Mrs McDermott is very knowledgeable and is good communicator. This is a service I would never get on the web or on the phone.

    {"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul B 9th April 2026

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice