Great customer service by Vicky Davies

Good quick advice. Focussed and accurate.

I was in Brecon branch and was helped by Cathy. The branch is a clean calming environment. I was offered a drink and as I... I was in Brecon branch and was helped by Cathy. The branch is a clean calming environment. I was offered a drink and as I had a walking stick, was asked if I needed any further help to assist. Cathy was polite, professional and knowledgeable. She provided answers to my questions and relevant information leaflets / sheets.i did not feel at all uncomfortable or pressurised. Read more Read less

Getting a mortgage approved and completed is always an arduous and stressful process, but Hristina at the Monmouthshire was a delight to deal with. She... Getting a mortgage approved and completed is always an arduous and stressful process, but Hristina at the Monmouthshire was a delight to deal with. She held my hand throughout and was always helpful and pleasant. She did everything she could to make the process as smooth and pain free as possible. Read more Read less

I like the personal service that I receive in every aspect of my transactions with the Society. I appreciate being able to deal with someone face-to-face. Jackie was superb.

Local and provides personal help.

Local and still open on the high street.

Staff could not be bettered. Very little needs to be improved.

Karen McDermott helped look at my accounts and find a new better account to open with needs that suit mine