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Monmouthshire Building Society reviews

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Rated Excellent • 4.86/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 3,200 product reviews

Average score of 4.86/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can chat face-to-face. People love the personal service, passbook option, and convenient branch locations. On the downside, some find the app clunky and slow, and a few wish for more competitive interest rates and easier online banking.

Positive themes

  • Monmouthshire Building Society’s staff are friendly, helpful, and really know their stuff.
  • The local branches are a real hit with easy access and a welcoming atmosphere.
  • People really appreciate being able to speak to someone face-to-face at Monmouthshire Building Society.

Negative themes

  • The app is poorly designed with limited features and slow transaction times.
  • Some find online banking setup confusing and interest calculations unclear.
  • A few customers felt mortgage communication was unprofessional and frustrating.
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 3200 company reviews • Last reviewed within 7 days

Really good and clear explanation of the mortgage an...

Mortgages • 9th March 2026

Really good and clear explanation of the mortgage and what was on offer

{"display":"Peter Woodward","full_name":"Peter Woodward","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you, We'll share your feedback with our colleagues
9th March 2026
Monmouthshire Building Society

Excellent Customer Service response from 1st contact...

Mortgages • 8th March 2026

Excellent Customer Service response from 1st contact to arrange a phone appointment to discuss options at end of current fixed rate period on our Mortgage.... Excellent Customer Service response from 1st contact to arrange a phone appointment to discuss options at end of current fixed rate period on our Mortgage. Anita Morgan, who was then nominated as our Mortgage Advisor was excellent throughout our phone consultation, rapidly understanding our personal financial situation and our consequent preferences going forward. Our preferred option was readily accepted. Read more Read less

{"display":"NG","full_name":"NG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
NG
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for leaving a review. We're so pleased to hear your positive feedback. We'll share your review with Anita
9th March 2026
Monmouthshire Building Society
  • 5/5

    Visited your Clevedon office for the first time yest...

    Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been with the Caldicot branch for a few years and Lesley there was of tremendous help to me. Unfortunately my health prevents me from from travelling to Caldicot now so thought I’d visit your Clevedon branch, and I am very glad I did. Read more Read less

    {"display":"Mrs Happy Customer","full_name":"Mrs Happy Customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    informative and helpful.

    Anita was informative and helpful. Explained everything clearly and helped guide me to what’s best for us

    {"display":"L C","full_name":"L C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    L C 19th February 2026
  • 5/5

    Great Experience

    Found Vicky very knowledgeable on the products on offer. Very helpful on explaining to us what we needed. Very satisfied with the whole experience which... Found Vicky very knowledgeable on the products on offer. Very helpful on explaining to us what we needed. Very satisfied with the whole experience which we have to do every year. This was far easier than the previous bank we had just visited. Read more Read less

    {"display":"Vernon O","full_name":"Vernon O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Vernon O 17th February 2026
  • 5/5

    Very good and smooth and open account

    Very good and smooth and open account

    {"display":"Paul R","full_name":"Paul R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul R 15th February 2026
  • 5/5

    Staff very friendly and knowledgeable

    Staff very friendly and knowledgeable

    {"display":"Alun H","full_name":"Alun H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alun H 13th February 2026
  • 5/5

    Was worried a smaller BS would be slow, cumbersome a...

    Was worried a smaller BS would be slow, cumbersome and complicated. It was the opposite and the app is top class. I have other BS... Was worried a smaller BS would be slow, cumbersome and complicated. It was the opposite and the app is top class. I have other BS apps some are poor some are good this one is probably the best. Read more Read less

    {"display":"Derek P","full_name":"Derek P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Derek P 7th February 2026
  • 5/5

    A warm and friendly welcome.

    A warm and friendly welcome. Karen was extremely helpful. She talked through options of savings accounts available. I was able to install and set up... A warm and friendly welcome. Karen was extremely helpful. She talked through options of savings accounts available. I was able to install and set up my account on the app which is ideal for me. Very pleased I came into branch to set up this morning. Read more Read less

    {"display":"Richard C","full_name":"Richard C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard C 7th February 2026
  • 5/5

    Very good!

    Very good! Extremely smooth process. Anita was excellent and kept us informed at each stage of the application. Each step was explained well.

    {"display":"Leah Davies","full_name":"Leah Davies","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1342850.png"}}'s avatar
    Mortgages
    Leah Davies 4th February 2026
  • 5/5

    It was a positive experience.

    It was a positive experience. The staff were very friendly, helpful and polite. We were welcomed and immediately shown into a private room with a... It was a positive experience. The staff were very friendly, helpful and polite. We were welcomed and immediately shown into a private room with a designated member of staff. We were offered refreshments and the whole experience wasn't rushed in any way. Read more Read less

    {"display":"Merryl S","full_name":"Merryl S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Merryl S 3rd February 2026

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