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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.90/5

Monmouthshire Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 2,413 product reviews

Average score of 4.90/5
5 star
93%
4 star
7%
3 star
0%
2 star
0%
1 star
0%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Brilliant customer service

We always use the agency in Penarth and Sarah is so helpful, knowledgeable and friendly. We have savings in other banks and building societies but none offer such excellent service.

{"display":"Mr Lyn Brown","full_name":"Mr Lyn Brown","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Mr Lyn Brown 22nd July 2025

Latest negative rating

1/5

Lack of communication

I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage... I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinator again. I think the service was very poor and therefore have decided to go elsewhere. Read more Read less

{"display":"R M","full_name":"R M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
R M 14th July 2025
See more reviews for Monmouthshire Building Society products

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 2413 company reviews • Last reviewed within 7 days

Brilliant customer service

Savings • 22nd July 2025

We always use the agency in Penarth and Sarah is so helpful, knowledgeable and friendly. We have savings in other banks and building societies but none offer such excellent service.

{"display":"Mr Lyn Brown","full_name":"Mr Lyn Brown","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Opening this account was easy and trouble free.

Savings • 17th July 2025

Opening this account was easy and trouble free. It is always a pleasure to visit the friendly and efficient staff at the Blackwood branch.

{"display":"Andrew L","full_name":"Andrew L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with our Blackwood agency.
17th July 2025
Monmouthshire Building Society
  • 5/5

    Opening New Account

    Closing and opening new account was dealt with efficiently, quickly and by friendly staff who were fully engaged and offered a concise overview of the new account

    {"display":"Michael J","full_name":"Michael J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael J 17th July 2025
  • 5/5

    ISA matured.

    Had to go in to reorganise my ISA as it had matured. I wasn’t really sure what I needed to do or my options but... Had to go in to reorganise my ISA as it had matured. I wasn’t really sure what I needed to do or my options but Claudia was incredible helpful and made the whole process easy. Read more Read less

    {"display":"Lou ","full_name":"Lou ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lou 16th July 2025
  • 5/5

    Very friendly and helpful & explained very thing

    Very friendly and helpful & explained very thing

    {"display":"Deborah Louise Edwards ","full_name":"Deborah Louise Edwards ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Branch staff always most helpful vv

    Branch staff always most helpful vv

    {"display":"Anne J","full_name":"Anne J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anne J 14th July 2025
  • 1/5

    Lack of communication

    I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage... I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinator again. I think the service was very poor and therefore have decided to go elsewhere. Read more Read less

    {"display":"R M","full_name":"R M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    R M 14th July 2025
  • 5/5

    Claire was very professional.

    Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that... Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that it made it easy for me to make my decision and went through the documentation so I understood exactly what was happening, Overall a very pleasant experience. Read more Read less

    {"display":"HRE","full_name":"HRE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    HRE 10th July 2025
  • 5/5

    Anita was very helpful and friendly.

    Anita was very helpful and friendly.

    {"display":"James B","full_name":"James B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James B 9th July 2025
  • 5/5

    TEN out of TEN

    Very friendly supportive and considerate. The human touch!

    {"display":"sue w","full_name":"sue w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    sue w 7th July 2025
  • 5/5

    The best staff of any bank/building society

    Antony helped my convert my child savers into an adult savers. He was polite, friendly and funny. He explained the process well and made the... Antony helped my convert my child savers into an adult savers. He was polite, friendly and funny. He explained the process well and made the switch easy. Mr Edwards (I think) at the counter was also very polite and helped me with my request. Read more Read less

    {"display":"Nazia ","full_name":"Nazia ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nazia 7th July 2025

    Products from Monmouthshire Building Society

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