Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.83/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,245 product reviews

Average score of 4.83/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can chat face-to-face. People love the personal service, passbook option, and convenient branch locations. On the downside, some find the app clunky and slow, and a few wish for more competitive interest rates and easier online banking.

Positive themes

  • Monmouthshire Building Society’s staff are friendly, helpful, and really know their stuff.
  • The local branches are a real hit with easy access and a welcoming atmosphere.
  • People really appreciate being able to speak to someone face-to-face at Monmouthshire Building Society.

Negative themes

  • The app is poorly designed with limited features and slow transaction times.
  • Some find online banking setup confusing and interest calculations unclear.
  • A few customers felt mortgage communication was unprofessional and frustrating.
Summarised by AI
Was this helpful?

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3245 company reviews • Last reviewed within 7 days

The monmouth MBS staff are lovely - helpful, cheerfu...

Savings • 11th May 2026

The monmouth MBS staff are lovely - helpful, cheerful, knowledgeable

{"display":"Anon","full_name":"Anon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very quick, easy process.

Mortgages • 11th May 2026

Very quick, easy process. Professional and friendly service.

{"display":"Sarah ","full_name":"Sarah ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    New mortgage deal

    telephone calls with Leon Jenkins to arrange a new mortgage deal. Leon understood my situation and came up with some suitable products, he fully explained... telephone calls with Leon Jenkins to arrange a new mortgage deal. Leon understood my situation and came up with some suitable products, he fully explained each product. There was no hard sales talk, he was very open and friendly. Read more Read less

    {"display":"Nigel ","full_name":"Nigel ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nigel 9th May 2026
  • 5/5

    Michelle, our advisor was extremely helpful.

    Michelle, our advisor was extremely helpful. Talking me through all my options. She was very patient and understanding of my current situation, and guding me through the different mortgages available.

    {"display":"Maria J","full_name":"Maria J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Maria J 9th May 2026
  • 5/5

    Was a very easy process from start to finish

    Was a very easy process from start to finish

    {"display":"Joanne","full_name":"Joanne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Joanne 8th May 2026
  • 5/5

    Great experience

    Detailed information gathering, personal contextualisation, flexible and fast negotiation

    {"display":"Stephen B","full_name":"Stephen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Stephen B 5th May 2026
  • 5/5

    Staff friendly and knowledgeable and quick and know...

    Staff friendly and knowledgeable and quick and know the products and procedures without being pushy

    {"display":"Matthew Shorrock","full_name":"Matthew Shorrock","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very helpful staff in Monmouth branch

    Very helpful staff in Monmouth branch

    {"display":"Cathy","full_name":"Cathy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Cathy 30th April 2026
  • 5/5

    Leon was excellent.

    Leon was excellent. He talked me through options and was clear and able to answer questions I had. I managed to reduce my mortgage by... Leon was excellent. He talked me through options and was clear and able to answer questions I had. I managed to reduce my mortgage by 9yrs by keeping my payments pretty much the same which was not expected but was great news. Read more Read less

    {"display":"Nick R","full_name":"Nick R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nick R 30th April 2026
  • 5/5

    Very happy with the service !

    Very happy with the service !staff and a high street presence!

    {"display":"Martin Stanley ","full_name":"Martin Stanley ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin Stanley 30th April 2026
  • 5/5

    Thank you Leon.

    Thank you Leon. Such a quick turn around and made something quite stressful, an enjoyable and easy process!

    {"display":"George M","full_name":"George M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    George M 29th April 2026

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice