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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.73/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,337 product reviews

Average score of 4.73/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure. (71 mentions)
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings. (82 mentions)
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations. (18 mentions)

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers. (8 mentions)
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Main address
John Frost Square, Newport, NP20 1PX
Find a local branch
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3337 company reviews • Last reviewed within 7 days

Hristina Winstanley was very helpful in arranging my...

Mortgages • 5th October 2026

Hristina Winstanley was very helpful in arranging my mortgage options. Super friendly and knowledgeable.

{"display":"Mr C","full_name":"Mr C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Anita Morgan

Mortgages • 3rd October 2026

We have renewed our mortgage 3 times with Anita Morgan as the adviser and she has been fantastic every time. Very pleasant an amenable as... We have renewed our mortgage 3 times with Anita Morgan as the adviser and she has been fantastic every time. Very pleasant an amenable as well as highly efficient and knowledgeable and provided bespoke tailored advice to our circumstances. Cannot fault her and she is a credit to the building society. Looking forward to touching base with her again in 2 years time and continuing the relationship with Monmouthshire which I feel as a 'smaller' lender is more interested in us as individuals rather than following a box ticking exercise. Read more Read less

{"display":"Thomas U","full_name":"Thomas U","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Polite and Efficient

    Appointment easily arranged to suit me. Listened to my requirements in a polite friendly and efficient manner and following thorough discussion carried out what I required in an efficient manner.

    {"display":"MIKE H","full_name":"MIKE H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MIKE H 3rd October 2026
  • 5.00/5

    AndreaE (Caldicot Branch) was very helpful and frien...

    AndreaE (Caldicot Branch) was very helpful and friendly, resolved all my issues.

    {"display":"Philip F","full_name":"Philip F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip F 2nd October 2026
  • 5.00/5

    Outstanding service from start to finish.

    Outstanding service from start to finish. Anita was super helpfult throughout the process.

    {"display":"Mark Newson","full_name":"Mark Newson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1763025.png"}}'s avatar
    Mortgages
    Mark Newson 1st October 2026
  • 5.00/5

    Needs to arrange a product switch and had a few hour...

    Needs to arrange a product switch and had a few hours to go before rates increased. Staff were very helpful and went out of their... Needs to arrange a product switch and had a few hours to go before rates increased. Staff were very helpful and went out of their way to ensure that I could secure the rate. Pleasant and professional service. Read more Read less

    {"display":"Gareth J","full_name":"Gareth J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gareth J 1st October 2026
  • 5.00/5

    Michelle Groves is excellent.

    Michelle Groves is excellent. Knowledgeable and understanding, caring and supportive, and responsive. An all round excellent experience.

    {"display":"Paul A","full_name":"Paul A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Paul A 30th September 2026
  • 5.00/5

    Excellent mortgage advisor

    Sharon Penn was my mortgage advisor. She treated me with the utmost fairness, honesty and integrity at all times and provided excellent balanced advice to... Sharon Penn was my mortgage advisor. She treated me with the utmost fairness, honesty and integrity at all times and provided excellent balanced advice to help me make a decision on my mortgage. I would highly recommend Sharon to anyone in this respect. Read more Read less

    {"display":"GF","full_name":"GF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    GF 30th September 2026
  • 4.00/5

    Michelle was helpful kept us in the loop and was goo...

    Michelle was helpful kept us in the loop and was good at finding the right iptions for us. Only down side was the interest rates currently

    {"display":"Gareth Jackson","full_name":"Gareth Jackson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1762919.png"}}'s avatar
    Mortgages
    Gareth Jackson 30th September 2026
  • 5.00/5

    I’ve always had the best experience with Monmouthshire

    I’ve always had the best experience with Monmouthshire

    {"display":"Deborah ","full_name":"Deborah ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Deborah 30th September 2026
  • 5.00/5

    Remortgaging

    The options were explained to me clearly and patiently.

    {"display":"Clare R","full_name":"Clare R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Clare R 29th September 2026

    Products from Monmouthshire Building Society

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