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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.77/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,292 product reviews

Average score of 4.77/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure. (71 mentions)
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings. (82 mentions)
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations. (18 mentions)

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers. (8 mentions)
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Main address
John Frost Square, Newport, NP20 1PX
Find a local branch
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3292 company reviews • Last reviewed within 7 days

They have listened and supported me all the way.

Mortgages • 3rd August 2026

They have listened and supported me all the way. My situation was not the easiest one, but they worked with me to find the best possible solution. Great experience.

{"display":"arachny","full_name":"arachny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. We're so pleased to hear that you felt listened to and supported. We'll share your review with the mortgage team.
3rd August 2026
Monmouthshire Building Society

To open an account via your app, I had to lie!

Savings • 1st August 2026

To open an account via your app, I had to lie! I had to select a nationality from a pre-determined list. The nearest I could... To open an account via your app, I had to lie! I had to select a nationality from a pre-determined list. The nearest I could find was United Kingdom. This is not a nationality. My nationality is British. Please check any British passport to confirm this. Similarly for place of birth. I selected United Kingdom. This isn't true, but my actual place of birth (Guernsey) was not a permitted entry. As I trust you are aware, the Channel Islands are not, and never have been, part of the UK. Please update your procedures. (For the record, I have lived in the UK - on the mainland, as we Channel Islanders say - for over half a century, but that doesn't change my place of birth.) Read more Read less

{"display":"Julie D","full_name":"Julie D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3.00/5
Read more product reviews
  • 5.00/5

    straight forward and hassle free process.

    straight forward and hassle free process.

    {"display":"Farid ","full_name":"Farid ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Farid 31st July 2026
  • 4.00/5

    Monmouthshire app incompatible with Mac

    My star rating may seem odd. On my iPad I can access my account but cannot complete forms to transfer savings. I got help from... My star rating may seem odd. On my iPad I can access my account but cannot complete forms to transfer savings. I got help from Sofia Swaine who was extremely helpful but I could not complete forms to begin an internal transfer. Following her advice I used my MAC to download and fill out forms. My Mac says your site is Jailbreaked and is incompatible with your site. Will have to get forms posted. This is very frustrating. Read more Read less

    {"display":"Mike Phillips","full_name":"Mike Phillips","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike Phillips 30th July 2026
  • 5.00/5

    Excellent service from start to finish.

    Excellent service from start to finish. The team was professional, knowledgeable, and made the remortgage process smooth and stress-free. They kept me informed throughout and... Excellent service from start to finish. The team was professional, knowledgeable, and made the remortgage process smooth and stress-free. They kept me informed throughout and were always happy to answer my questions. I would highly recommend them to anyone looking for a reliable mortgage company. Thank you! Read more Read less

    {"display":"Steven J","full_name":"Steven J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Steven J 29th July 2026
  • 5.00/5

    I have an Isa and savings account with MBS.

    I have an Isa and savings account with MBS. From the time I opened my account with them, I have been treated with the greast of respect.

    {"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul B 24th July 2026
  • 4.00/5

    Cardiff Queen Street branch

    Staff were very helpful and courteous. Very prompt with their service and met all my needs. Karen dealt with my enquiry and explained everything fully

    {"display":"Christopher R","full_name":"Christopher R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christopher R 22nd July 2026
  • 5.00/5

    Superb experience - thanks to Michelle.

    Michelle was my mortgage advisor, she was fantastic. Michelle explained everything really clearly and checked my understanding throughout the process. She made it really simple... Michelle was my mortgage advisor, she was fantastic. Michelle explained everything really clearly and checked my understanding throughout the process. She made it really simple and effortless really. That’s what you remember more than the product or application per se. A real credit to the society. Thank you Michelle. Read more Read less

    {"display":"Richard H","full_name":"Richard H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Richard H 22nd July 2026
  • 5.00/5

    Friendly Banking Institution.

    Staff are very helpful and they have a very good understanding of their product knowledge are excellent, service with smile will always add to companies goodwill.

    {"display":"Trinidad L","full_name":"Trinidad L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Trinidad L 20th July 2026
  • 5.00/5

    Very helpful staff at the agency in Portishead

    Very helpful staff at the agency in Portishead

    {"display":"leslie c","full_name":"leslie c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    leslie c 15th July 2026
  • 5.00/5

    ISA Meeting - Monmouth Branch 14:30 10th July 2026

    I'd spoken with Ginny and booked a mtg. at the Monmouth Branch to discuss potential ISA products and options. I was warmly welcomed upon arrival... I'd spoken with Ginny and booked a mtg. at the Monmouth Branch to discuss potential ISA products and options. I was warmly welcomed upon arrival by Nicky, Mandy & Ginny, something that put me at ease and ready for the mtg. Mandy took me to an office for our mtg and we covered ISA options, pro's and cons and how Monmouthshire Bldg Soc operates in that product space. Following our mtg i'm better informed, confident in the potential benefits and likely to proceed with a Monmouthshire Bldg Soc ISA. The welcome. knowledge and excellent customer focused approach of staff at the Monmouth branch is very much appreciated. Whilst we have a mortgage with the Monmouthshire Bldg Soc. i look forward to adding ISA product/s in future. Well worth the in person visit and will visit the branch in future Read more Read less

    {"display":"Andrew H","full_name":"Andrew H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew H 14th July 2026

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