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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.78/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,267 product reviews

Average score of 4.78/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure.
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings.
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations.

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers.
  • Mortgage service has been poor for some with slow responses and unhelpful communication.
  • Some find Monmouthshire Savings outdated and difficult to use compared to modern banks.
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3267 company reviews • Last reviewed within 7 days

always prefer face to face rather than on line.

Savings • 15th June 2026

always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face

{"display":"jonathan p","full_name":"jonathan p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Very complicated to access/register both web and app.

Savings • 12th June 2026

Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her... Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her name) for helping me with the app process. Read more Read less

{"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2.00/5
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Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. We’re sorry to hear that you have found the process to access and register for the app and website very complicated. This is not the experience that we want for our customers, and we’ll use this feedback to help improve the experience across our digital channels. We have shared your feedback with our app support team, and we’ll pass on your thanks to Simon. If you would like to discuss your feedback in more detail or if you need any further support, please contact our Savings and Customer Contact team on 01633 844340. Our opening hours are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm.
12th June 2026
Monmouthshire Building Society
  • 5.00/5

    Michelle has been fantastic with us.

    Michelle has been fantastic with us. She has been very professional and patient and answered all out questions. She went above her role to help us

    {"display":"Michael A","full_name":"Michael A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael A 10th June 2026
  • 5.00/5

    Consistently excellent service

    I have been through several cycles of re-mortgaging and additional borrowing with the Monmouthshire Building Society and have always found them to be efficient, responsive,... I have been through several cycles of re-mortgaging and additional borrowing with the Monmouthshire Building Society and have always found them to be efficient, responsive, friendly and professional. I would not hesitate to recommend them. Read more Read less

    {"display":"Andrew G","full_name":"Andrew G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew G 10th June 2026
  • 5.00/5

    Trip to Monmouth.

    The staff in the Monmouth branch were knowledgeable, helpful and friendly.

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 10th June 2026
  • 5.00/5

    Excellent Service.

    My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may... My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may be made. The staff are professional, approachable ,always helpful giving excellent service. Read more Read less

    {"display":"Joan W","full_name":"Joan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joan W 9th June 2026
  • 5.00/5

    I received a friendly, helpful and professional leve...

    I received a friendly, helpful and professional level of customer service. Everything was explained clearly to me and all my questions were answered and easily understood.

    {"display":"Pietro Russo","full_name":"Pietro Russo","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1632909.png"}}'s avatar
    Savings
    Pietro Russo 8th June 2026
  • 5.00/5

    Hristina explained details clearly, professionally a...

    Hristina explained details clearly, professionally and patiently, thank you.

    {"display":"Rhian g","full_name":"Rhian g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rhian g 8th June 2026
  • 5.00/5

    This is the second time we have dealt with Leon and...

    This is the second time we have dealt with Leon and in truth will keep coming back for our BTL needs because of him. He's... This is the second time we have dealt with Leon and in truth will keep coming back for our BTL needs because of him. He's professional and courteous but also kind and friendly. He makes the whole process as smooth as possible and dare I say enjoyable. Read more Read less

    {"display":"Nik A","full_name":"Nik A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nik A 8th June 2026
  • 4.00/5

    Good experience helpful staff

    Good experience helpful staff very friendly had to wait as the building society was busy but did not have to wait to long given appointment... Good experience helpful staff very friendly had to wait as the building society was busy but did not have to wait to long given appointment same day any questions we had were answered promptly Read more Read less

    {"display":"Linda c","full_name":"Linda c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda c 5th June 2026
  • 5.00/5

    Anita Morgan was most helpful

    i dealt with Anita Morgan as my Mortgage Advisor, she was extremely helpful, answered all of my questions clearly and explained thing clearly if i... i dealt with Anita Morgan as my Mortgage Advisor, she was extremely helpful, answered all of my questions clearly and explained thing clearly if i was confused. Nothing was too much trouble and I was kept fully informed throughout the process. Read more Read less

    {"display":"Archie","full_name":"Archie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Archie 4th June 2026

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