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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.87/5

Monmouthshire Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 3,031 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Generating funds

I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with... I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with a better and more cost efficient method of generating the funds. Read more Read less

{"display":"Roger P","full_name":"Roger P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Roger P 4th November 2025

Latest negative rating

1/5

In branch service review

Andrea was so helpful and explained everything.

Savings
Verified source 30th October 2025
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 3031 company reviews • Last reviewed within 7 days

Generating funds

Mortgages • 4th November 2025

I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with... I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with a better and more cost efficient method of generating the funds. Read more Read less

{"display":"Roger P","full_name":"Roger P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society.
5th November 2025
Monmouthshire Building Society

Very positive experience with second mortgage

Mortgages • 31st October 2025

Very positive experience, Jamie took the time to explain everything, was dedicated to our case and ensured we got everything across the line before our deadline.

{"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave Jamie a review. We are so happy to hear your pleased with our services.
3rd November 2025
Monmouthshire Building Society
  • 5/5

    In branch service review

    Good service - would like to be open on Saturdays.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Nothing, good introductions, coffee offered which was a nice touch. Very pleasant young member of staff, very knowledgeable. Advices us to have a different account we originally decided on.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Patient explanations. Plenty of time to study options available. Notification please if rates go up.

    Savings
    Verified source 31st October 2025
  • 4/5

    In branch service review

    I like the fact that your interest rates are the same across the board. Would like to see monthly interest.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    As all banks close branches its great to have a local financial institution to deal with.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Good customer service, Saturday opening would be good.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Friendly and knowledgeable staff. Have always been made to feel welcome when I visit. Feels more personal service than computers.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Sarah has been extremely helpful and professional.

    Savings
    Verified source 31st October 2025
  • 1/5

    In branch service review

    Andrea was so helpful and explained everything.

    Savings
    Verified source 30th October 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

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