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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (301 reviews)

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4.82

Based on 301 reviews, last reviewed 11th Jul 2026

64% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

I spoke with Leon Jenkins who was excellent. I spoke with Leon Jenkins who was excellent. He explained everything clearly and was very helpful in helping me to decide on the correct product to su... Read more Reviewed on: 11th July 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (301)

I spoke with Leon Jenkins who was excellent.

I spoke with Leon Jenkins who was excellent. He explained everything clearly and was very helpful in helping me to decide on the correct product to suit me Reviewed on: 11th July 2026

Superb product and exceptional customer service,

The whole process was extremely efficient and straightforward. The mortgage advisor was not only extremely helpful and informative but went out of her way to put us at ease and ran through the whole process with us so we knew what to expect at every step of the way. Reviewed on: 9th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you found our mortgage process straightforward and efficient. We really appreciate your feedback and will share your review with our mortgage team. Response date: 10th July 2026

Anita Morgan for the best Mortgage Advisor of the Year

I had the pleasure of working with Anita Morgan for the last few months to complete our mortgage application. Not only was Anita so professional and proactive but she was incredibly helpful and made the whole process a lot of fun. I would highly recommend her and the Building Society. Reviewed on: 9th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you had a positive experience with us and we're really grateful for your feedback. We'll share your review with Anita. Response date: 9th July 2026

Efficient, Professional and Supportive

Anita made the whole mortgage process straightforward and stress-free. She was efficient, responsive and kept everything moving quickly from start to finish. She took the time to explain each stage clearly, answered all of our questions, and recommended the mortgage product that best suited our circumstances. We always felt well informed and supported throughout the process. I would happily recommend Anita to anyone looking for a knowledgeable and professional mortgage adviser. Reviewed on: 6th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you found our mortgage process straightforward and stress free, we really appreciate your feedback. We'll share your review with Anita. Response date: 6th July 2026

Leon Jenkins was an absolute star.

Leon Jenkins was an absolute star. Communicated clearly and promptly. He made the process seamless and was very helpful. my only reservation which isn’t a fault of Leon’s is the time it takes for the applications to be processed. Since submission which is over a week ago, I’m still waiting for official confirmation and funds. Reviewed on: 2nd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage appointment with Leon. We’re so pleased to hear your positive feedback for Leon, and we’ll share your review with him. We really appreciate you sharing your feedback regarding the timescales that you experienced for your application to be processed. At this moment in time, this process is completed manually. We are making improvements to our systems which should speed up this timeframe for future applications. We’ll share your feedback with our mortgage advisers and lending operations team to ensure that customers are aware of the next steps once they submit an application to us. Response date: 3rd July 2026

positive experience with Monmouthshire.

I had a really positive experience with Monmouthshire. I was requesting to borrow extra on our house to fund an extension. I dealt with Anita who was so helpful in guiding me through the process and answering all of my questions (no matter how silly i though they were). Anita's knowledge and experience was exemplary. She made sure that our needs were met and that we were not pressured into anything. We couldn't thank her enough. On top of that, it took no time at all for funds to be released. Reviewed on: 24th June 2026

Excellent service from Anita Morgan

Excellent service from Anita Morgan Reviewed on: 18th June 2026

Reply from Monmouthshire Building Society Thank you for leaving a review. We'll share your feedback with Anita. Response date: 19th June 2026

Michelle has been fantastic with us.

Michelle has been fantastic with us. She has been very professional and patient and answered all out questions. She went above her role to help us Reviewed on: 10th June 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's amazing to read that you feel Michelle went above her role to help you. We'll share your feedback with Michelle. Response date: 11th June 2026

Consistently excellent service

I have been through several cycles of re-mortgaging and additional borrowing with the Monmouthshire Building Society and have always found them to be efficient, responsive, friendly and professional. I would not hesitate to recommend them. Reviewed on: 10th June 2026

Reply from Monmouthshire Building Society Thank you for your feedback. We're so pleased to hear that you have received consistent excellent service and that you would recommend us to others. We'll share your review with our mortgage team. Response date: 10th June 2026

Hristina explained details clearly, professionally a...

Hristina explained details clearly, professionally and patiently, thank you. Reviewed on: 8th June 2026

Reply from Monmouthshire Building Society Thank you for leaving a review, it's great to hear your feedback. We'll share your thanks with Hristina. Response date: 9th June 2026

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