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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (240 reviews)

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4.76

Based on 240 reviews, last reviewed 16th Aug 2025

17% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Outstanding Mortgage Advice from Claire Oakey I recently had an appointment with Claire Oakey, and I cannot recommend her highly enough. She was extremely polite, professional, and very patient th... Read more Reviewed on: 16th August 2025

Latest lowest rating:

1

Monmouthshire app is appealing Tried to open new 6% RS account. Can only do this via app, it's absolutely rubbish. Clunky. Keeps freezing. Can't add my code via a text into two step... Read more Reviewed on: 9th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (240)

Outstanding Mortgage Advice from Claire Oakey

I recently had an appointment with Claire Oakey, and I cannot recommend her highly enough. She was extremely polite, professional, and very patient throughout the whole process. Even though I asked lots of questions and wanted to explore different options, Claire was always accommodating and explained everything clearly. She carefully compared different products, including options with and without fees, discussed reducing the mortgage term, and thoroughly checked my income and outgoings to ensure everything was suitable. I felt completely supported and reassured by her advice. The customer service I received was outstanding — Claire’s knowledge, patience, and professionalism really stood out. Although I had competitive rates from other providers, I chose to stay with Monmouthshire because the service I received from Claire exceeded all others. Highly recommended — thank you, Claire! I’m Reviewed on: 16th August 2025

Leon, my advisor was excellent and understood my cir...

Leon, my advisor was excellent and understood my circumstances and recommended an appropriable product accordingly Reviewed on: 14th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society, it's great to hear your positive feedback. We'll share your review with Leon. Response date: 15th August 2025

MBS excellent experience

From the first time I got in touch with MBS it has been a very professional excellent service. Reviewed on: 13th August 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 13th August 2025

Monmouthshire Building Society - Mortgages Review

We have been members of the Society for 6 years, and are now seeking to move, home. Claire, our mortgage advisor has been fantastic, and very efficient. I would say that whilst you might not necessarily get the best rates when compared to other lenders, they are still competitive and provide a far more personal service, which is worth more to us than a percentage point. Overall, I would not hesitate to recommend Monmouthshire Building Society. Reviewed on: 12th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Claire. Response date: 12th August 2025

Monmouthshire app is appealing

Tried to open new 6% RS account. Can only do this via app, it's absolutely rubbish. Clunky. Keeps freezing. Can't add my code via a text into two step authentication as box to do so is just a box & won't accept any text. Money paid in takes ages to appear on account, app down for maintenance throughout the day. I'm closing the account as it's too stressful to use. Reviewed on: 9th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We’re sorry to hear that you have encountered issues with our new app. Our app launched at the end of July after rigorous testing, unfortunately we have experienced some unforeseen bugs. Our digital team are working hard to get these resolved as soon as possible and we apologise for the inconvenience caused by this. We understand that you have spoken to a member of our Savings & Customer Contact team today. If you require any further assistance in the future please contact our Savings & Customer Contact team on 01633 844340. Response date: 12th August 2025

Excellent mortgage advice.

Leon has been brilliant from the start - called me when he said he would, responded to emails, sent me the information required, and explained everything with detail & confidence; making an often difficult and stressful process as stress-free as possible. He has responded to my many questions, providing the clarity I needed, and has explained next steps and what’s required of me. Ownership, clear next steps, and timescales, are very important to me in customer service - all of which were provided in a friendly and professional manner! Thank you very much! Reviewed on: 8th August 2025

Reply from Monmouthshire Building Society That is amazing to hear. We are so glad you had a good experience with us. We will make sure Leon sees your review. Thank you. Response date: 8th August 2025

Excellent, concise support with attention to detail

Previously had advice from Leon just as Covid lockdown started and when we spoke to him again to remortgage. Both times, he has been calm, concise and has given us excellent and measured advice, Reviewed on: 5th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for Leon, it's great to hear your positive feedback. We'll share your review with Leon. Response date: 7th August 2025

Amazing service and advice given.

Anita whom we spoke with was fantastic, so patient, nothing was too much trouble and no question seemed silly. Reviewed on: 5th August 2025

Reply from Monmouthshire Building Society Thank you for taking your time in writing a review for Anita, we will share your kinds with her. Response date: 5th August 2025

Highly recommend!

My experience of raising a mortgage via Adam from the mortgage team (Decision in Principle) and with Pete (Mortgage Adviser) was superb. Pete’s advice was invaluable and the whole process was professional but friendly, and highly efficient and I also benefitted from 2 mortgage rate drops while awaiting completion (long, drawn out chain with my purchase). Prompt service with emails answered quickly and Pete was available at the end of the phone, giving that personal service that is often lacking with other lenders. Highly recommend to anyone looking for a mortgage as my whole experience was 5* Reviewed on: 4th August 2025

Reply from Monmouthshire Building Society Thank you for leaving us a review, it is so nice to hear you had a good experience with Pete and Adam, we will share your review with them. Response date: 5th August 2025

Lack of communication

I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinator again. I think the service was very poor and therefore have decided to go elsewhere. Reviewed on: 14th July 2025

Reply from Monmouthshire Building Society Thanks for taking the time to leave us a review. We're so sorry that you haven’t had a good experience on this occasion. We'll use your feedback to help improve our services and member experience. Response date: 14th July 2025

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