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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (261 reviews)

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4.79

Based on 261 reviews, last reviewed 27th Nov 2025

6% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Excellent support from MBS I have had a mortgage with the Monmouthshire BS for 8 years - both during my working life and after retirement. At all times I have been treated with ... Read more Reviewed on: 27th November 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (261)

Excellent support from MBS

I have had a mortgage with the Monmouthshire BS for 8 years - both during my working life and after retirement. At all times I have been treated with courtesy and given very helpful service from informed and efficient advisers who have shown considerable understanding of my individual situation (I am now 73) and have successfully matched products to my requirements at different times. I have also consulted independent mortgage advisers and visited mortgage comparison websites. On the last 3 occasions I have returned to the Monmouthshire because of their excellence. Reviewed on: 27th November 2025

Reply from Monmouthshire Building Society We are really happy to hear you had a good experience with our colleagues. Thank you for leavings us a review. Response date: 27th November 2025

Very personal and efficient, informative and easy to...

Very personal and efficient, informative and easy to understand. very happy with progress. Reviewed on: 21st November 2025

Reply from Monmouthshire Building Society We’re really pleased to hear everything went well! Thanks for taking the time to share this. Response date: 21st November 2025

Anita was so helpful and very friendly!

Anita was so helpful and very friendly! Reviewed on: 15th November 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with Anita. Response date: 17th November 2025

Anita my mortgage advisor was fantastic and so helpf...

Anita my mortgage advisor was fantastic and so helpful going over all the options for my new mortgage, making sure it was the right one for me and looking at my affordability. A definite 10/10 for her! Reviewed on: 13th November 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave Anita a review. We are so happy to hear your pleased with our services. Response date: 13th November 2025

A very professional new mortgage experience from sta...

A very professional new mortgage experience from start to finish. Reviewed on: 13th November 2025

Reply from Monmouthshire Building Society We are really happy to hear you had a good experience with our colleagues. Thank you for leavings us a review. Response date: 13th November 2025

MoBSStaff have been amazing.

Staff have been amazing. Always there to help if there’s a problem Reviewed on: 12th November 2025

Reply from Monmouthshire Building Society Thanks so much for your lovely feedback — it means a lot to the society and the colleague involved. Response date: 13th November 2025

Fast turnaround, great service from Jamie!

I contacted MBS about porting my mortgage on a new property purchase. Jamie Warburton picked up the request, and has been nothing but brilliant ever since. Every step of the journey there more than adequate updates, explanations when they were needed, and other relevant information. I really felt like Jamie was on my side, really pled my case with the underwriters to get the mortgage offer over the line. For a process that has generally been quite stressful in the past, Jamie made it a lot less so, on top of probably a record time turnaround. Reviewed on: 10th November 2025

Reply from Monmouthshire Building Society Thank you for leaving the society a review. That’s great to hear – we’ve passed your kind words to Jamie! Response date: 11th November 2025

Generating funds

I wanted to generate additional funds to invest in my property and thought about additional borrowing. After discussing with their advisor, they came up with a better and more cost efficient method of generating the funds. Reviewed on: 4th November 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 5th November 2025

Very positive experience with second mortgage

Very positive experience, Jamie took the time to explain everything, was dedicated to our case and ensured we got everything across the line before our deadline. Reviewed on: 31st October 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave Jamie a review. We are so happy to hear your pleased with our services. Response date: 3rd November 2025

Be open to advice

As retired Corporate bankers Ian and I thought we knew all that we needed to about mortgages but we were wrong!! Anita was extremely knowledgeable and helpful in explaining why we were able to fix the rate for a longer term than we had expected and the amount we can repay early without penalty. Both of these have resulted in a far better outcome for us than we had hoped for. Reviewed on: 13th October 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, it's great to hear that your experience with Anita has resulted in a better outcome than you hoped for. We'll share your feedback with Anita. Response date: 13th October 2025

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