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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (309 reviews)

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4.83

Based on 309 reviews, last reviewed 18th Aug 2026

16% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Anita was amazing during my telephone call. Anita was amazing during my telephone call. She explained everything comprehensively. Checking my understanding at every point Reviewed on: 18th August 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (309)

Anita was amazing during my telephone call.

Anita was amazing during my telephone call. She explained everything comprehensively. Checking my understanding at every point Reviewed on: 18th August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your telephone call. We're so pleased to hear your positive feedback. We'll share your review with Anita. Response date: 19th August 2026

Excellent service from start to finish.

Excellent service from start to finish. Claire Oakey was my adviser and it was an easy and smooth process. I was kept up to date and given all the information I needed to make an informed decision. Thank you Claire! Reviewed on: 8th August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for your adviser Claire. We're pleased to hear that you received excellent service and found the process smooth and easy. We'll share your review with Claire and the mortgage team. Response date: 11th August 2026

Professional, Approachable, and Highly Recommended

We had an excellent experience with our mortgage broker Michelle from start to finish. They were incredibly patient throughout the entire process, taking the time to explain everything clearly and answer all of our questions, no matter how small. Their friendly and approachable manner immediately put us at ease, making what can often be a stressful experience feel straightforward and manageable. Communication was excellent, and we always felt supported and kept informed every step of the way. Thanks to their knowledge, professionalism, and dedication, securing our mortgage was a smooth and positive experience. I would highly recommend them to anyone looking for a mortgage broker who is reliable, personable, and genuinely committed to helping their clients achieve the best outcome possible. Reviewed on: 6th August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for Michelle following your mortgage experience. We're so pleased to hear that you had an excellent experience and that you would recommend us to others. I have passed on your kind words to Michelle and her team. Response date: 7th August 2026

They have listened and supported me all the way.

They have listened and supported me all the way. My situation was not the easiest one, but they worked with me to find the best possible solution. Great experience. Reviewed on: 3rd August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased to hear that you felt listened to and supported. We'll share your review with the mortgage team. Response date: 3rd August 2026

straight forward and hassle free process.

straight forward and hassle free process. Reviewed on: 31st July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased to hear that your experience was straightforward and hassle free. We'll share your feedback with the mortgage team. Response date: 31st July 2026

Excellent service from start to finish.

Excellent service from start to finish. The team was professional, knowledgeable, and made the remortgage process smooth and stress-free. They kept me informed throughout and were always happy to answer my questions. I would highly recommend them to anyone looking for a reliable mortgage company. Thank you! Reviewed on: 29th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for our mortgage team. We're so pleased that you received excellent service and it's great to hear that you would recommend us to others! We'll share your feedback with the team. Response date: 29th July 2026

Superb experience - thanks to Michelle.

Michelle was my mortgage advisor, she was fantastic. Michelle explained everything really clearly and checked my understanding throughout the process. She made it really simple and effortless really. That’s what you remember more than the product or application per se. A real credit to the society. Thank you Michelle. Reviewed on: 22nd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage appointment. We are so happy to hear that you had a superb experience with us. We'll share your feedback with Michelle. Response date: 22nd July 2026

Anita has been amazing, she was bubbly and made eve...

Anita has been amazing, she was bubbly and made everything easy to understand Reviewed on: 14th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you had a positive experience with us and we're really grateful for your feedback. We'll share your review with Anita. Response date: 14th July 2026

I spoke with Leon Jenkins who was excellent.

I spoke with Leon Jenkins who was excellent. He explained everything clearly and was very helpful in helping me to decide on the correct product to suit me Reviewed on: 11th July 2026

Superb product and exceptional customer service,

The whole process was extremely efficient and straightforward. The mortgage advisor was not only extremely helpful and informative but went out of her way to put us at ease and ran through the whole process with us so we knew what to expect at every step of the way. Reviewed on: 9th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear that you found our mortgage process straightforward and efficient. We really appreciate your feedback and will share your review with our mortgage team. Response date: 10th July 2026

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Monmouthshire Building Society: Mortgages reviews

16% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Mortgages now

Monmouthshire Building Society Mortgages reviews (309)

Anita was amazing during my telephone call.

Excellent service from start to finish.

Professional, Approachable, and Highly Recommended

They have listened and supported me all the way.

straight forward and hassle free process.

Excellent service from start to finish.

Superb experience - thanks to Michelle.

Anita has been amazing, she was bubbly and made eve...

I spoke with Leon Jenkins who was excellent.

Superb product and exceptional customer service,

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Savings

Join Smart Money People

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