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Monmouthshire Building Society: Mortgages reviews

4.82
Based on 158 reviews, last reviewed 30th Aug 2024
23% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
3 star
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0%
2 star
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0%
See only 1 star reviews
2%

Latest highest rating:

5

Excellent Customer Service I have just renewed my mortgage product and found the whole experience very good. Jamie was very friendly, the whole call felt relaxed and I didn't fe... Read more Reviewed on: 30th August 2024
TJ's avatar
TJ

Latest lowest rating:

1

Great advisor. Dreadful process. I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. M... Read more Reviewed on: 10th August 2024
Sheila B's avatar
Sheila B

About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Monmouthshire Building Society Mortgages reviews (158)

Excellent Customer Service

5
I have just renewed my mortgage product and found the whole experience very good. Jamie was very friendly, the whole call felt relaxed and I didn't feel rushed in asking questions and making decisions. Reviewed on: 30th August 2024
TJ's avatar
TJ
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Jamie. Response date: 2nd September 2024
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Monmouthshire Building Society

Anita was fantastic

5
Our mortgage advisor, Anita, could not have been more helpful. She went out of her way with every enquiry to ensure she fully understood the request and could advise accordingly. Reviewed on: 29th August 2024
Evie B's avatar
Evie B
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Anita. Response date: 29th August 2024
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Monmouthshire Building Society

Debs and Claire are amazing

5
Debs and Claire were amazing to us throughout. We had a very stressful house buying experience but they were always there for us. I would recommend them to anyone and can’t thank them enough for all they did for us. Reviewed on: 26th August 2024
Jamie Robins's avatar
Jamie Robins
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Claire and Debbie. Response date: 27th August 2024
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Monmouthshire Building Society

Great advisor. Dreadful process.

1
I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Reviewed on: 10th August 2024
Sheila B's avatar
Sheila B
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. A manager from the Direct Sales team will contact you. Response date: 13th August 2024
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Monmouthshire Building Society

In branch service review

4
Local with access to a branch. Improve the online banking system, difficult to set-up and log-in. Reviewed on: 6th August 2024
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Verified Member

Michelle was very helpful through our additional bor...

5
Michelle was very helpful through our additional borrowing process and would highly recommend her to anyone requiring services from Monbs Reviewed on: 5th August 2024
Sam E's avatar
Sam E
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Michelle. Response date: 6th August 2024
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Monmouthshire Building Society

Courteous & knowledgeable Mortgage Advisor.

5
Great guidance from a courteous and helpful Mortgage Advisor Leon Jenkins. Being new myself to taking over the mortgage product switch, Leon was patient, extremely knowledgeable and took time to explain my options. Made something l dreaded sorting out a more pleasant experience. Many thanks Leon! Reviewed on: 31st July 2024
Christine 's avatar
Christine
Reply from Monmouthshire Building Society Thank you for your review. We are so pleased to hear that you had a good experience whilst switching your mortgage product. We will pass your comments on to Leon. Response date: 31st July 2024
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Monmouthshire Building Society

In branch service review

5
Cashier was really helpful and congratulated us on paying off our mortgage. Asked if we were celebrating by going out for a meal. Lovely service. Reviewed on: 26th July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024
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Monmouthshire Building Society

Great service

5
Mr Jenkins was very helpful and explained everything clearly making the process easy every step of the way. Reviewed on: 23rd July 2024
Sarah 's avatar
Sarah
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 24th July 2024
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Monmouthshire Building Society

In branch service review

5
Vicky was very helpful and knowledgeable about all products. Provided me with a budget planner, explained various account options and even arranged a mortgage follow-up call. Reviewed on: 22nd July 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 8th August 2024
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Monmouthshire Building Society

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