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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (288 reviews)

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4.79

Based on 288 reviews, last reviewed 21st May 2026

250% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Had a brilliant experience with Anita and the other... Had a brilliant experience with Anita and the other lady I spoke with on the phone - thank you both so much! You made my remortgage a lot less stressf... Read more Reviewed on: 21st May 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (288)

Had a brilliant experience with Anita and the other...

Had a brilliant experience with Anita and the other lady I spoke with on the phone - thank you both so much! You made my remortgage a lot less stressful than I thought it was going to be! All my questions asked and future help offered for when we look to take our money from our equity. The only feedback I would give is that I tried to call multiple times across a few days and was unable to get through. I left a voicemail in the end and requested a callback which I was advised would be within 48 hours. I received the call back the next day but missed due to work commitments and there was no VM left and no second attempt at a call back. This resulted in me calling again to confirm it was MBS who had called me and requesting another call back and then also emailing Anita, who I had previously had a meeting with for some borrowing advice. A bit of a frustrating process but I understand you are very busy and I’m grateful for Anita and the other lady for contacting me and getting my remortgage sorted quickly! Reviewed on: 21st May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and customer experience. We will pass on your feedback to Anita and the team. Response date: 22nd May 2026

My mortgage advisor Anita was so helpful and explain...

My mortgage advisor Anita was so helpful and explained everything in detail so I fully understood what I was taking on and more importantly what I can afford. I had full confidence in her which helped the process run smoothly. All of my paperwork came through promptly and Anita communication was second to non Reviewed on: 21st May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for your mortgage advisor. It's great to hear that you had confidence in Anita and you received great communication from us. We'll share your review with Anita. Response date: 21st May 2026

Very quick, easy process.

Very quick, easy process. Professional and friendly service. Reviewed on: 11th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave us feedback. We're so pleased to hear that you found the service friendly and professional. We'll share your review with our mortgage team. Response date: 12th May 2026

New mortgage deal

telephone calls with Leon Jenkins to arrange a new mortgage deal. Leon understood my situation and came up with some suitable products, he fully explained each product. There was no hard sales talk, he was very open and friendly. Reviewed on: 9th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your new mortgage deal. We really appreciate your positive feedback and we'll share your comments with Leon. Response date: 12th May 2026

Michelle, our advisor was extremely helpful.

Michelle, our advisor was extremely helpful. Talking me through all my options. She was very patient and understanding of my current situation, and guding me through the different mortgages available. Reviewed on: 9th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage appointment. We're so pleased to hear that you found your advisor extremely helpful. We'll share your review with Michelle. Response date: 12th May 2026

Was a very easy process from start to finish

Was a very easy process from start to finish Reviewed on: 8th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased to hear that you found the process very easy. We'll share your feedback with the mortgage team. Response date: 8th May 2026

Great experience

Detailed information gathering, personal contextualisation, flexible and fast negotiation Reviewed on: 5th May 2026

Reply from Monmouthshire Building Society Thank you for leaving a review. We're so pleased that you had a great experience. We'll share your review with our mortgage advisers. Response date: 5th May 2026

Leon was excellent.

Leon was excellent. He talked me through options and was clear and able to answer questions I had. I managed to reduce my mortgage by 9yrs by keeping my payments pretty much the same which was not expected but was great news. Reviewed on: 30th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear your positive feedback following your mortgage appointment. We'll share your review with Leon. Response date: 30th April 2026

Thank you Leon.

Thank you Leon. Such a quick turn around and made something quite stressful, an enjoyable and easy process! Reviewed on: 29th April 2026

Reply from Monmouthshire Building Society Thank you for leaving a review. We're so pleased that you found the process easy and enjoyable. We'll share your feedback with Leon. Response date: 30th April 2026

Leon was excellent

Leon was very good, he explained things clearly and listened to what I was aiming to accomplish with my renewal and helped me pick a product that I feel suits my situation perfectly. I've been lucky enough to have Leon assist me on previous renewals and he's always been great. Mortgage renewal is always daunting but I feel that he made it easy. I can't praise him enough for his help and customer service.. Reviewed on: 22nd April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased to hear your amazing feedback. We'll share your comments with Leon. Response date: 22nd April 2026

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