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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (333 reviews)

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4.84

Based on 333 reviews, last reviewed 26th Oct 2026

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Good Service for Mortgages Hristina was very helpful and explained everything in simple terms. Would definitely recommend - a very good service. Reviewed on: 26th October 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (333)

Good Service for Mortgages

Hristina was very helpful and explained everything in simple terms. Would definitely recommend - a very good service. Reviewed on: 26th October 2026

Really positive experience with Anita over the phone

Really positive experience with Anita over the phone Reviewed on: 24th October 2026

Gold Star!

Leon was super helpful and explained all the steps involved in renewing our mortgage. Friendly and knowledgable. Reviewed on: 21st October 2026

Excellent ambassador & Monmouthshire

Mortgage arranged via Sharon Penn what a great experience and customer service she provided - amazing attention to detail and fantastic service level given Reviewed on: 16th October 2026

Lisa as extremely helpful and personable - thanks Lisa

Lisa as extremely helpful and personable - thanks Lisa Reviewed on: 16th October 2026

Hristina Winstanley was very helpful in arranging my...

Hristina Winstanley was very helpful in arranging my mortgage options. Super friendly and knowledgeable. Reviewed on: 5th October 2026

Anita Morgan

We have renewed our mortgage 3 times with Anita Morgan as the adviser and she has been fantastic every time. Very pleasant an amenable as well as highly efficient and knowledgeable and provided bespoke tailored advice to our circumstances. Cannot fault her and she is a credit to the building society. Looking forward to touching base with her again in 2 years time and continuing the relationship with Monmouthshire which I feel as a 'smaller' lender is more interested in us as individuals rather than following a box ticking exercise. Reviewed on: 3rd October 2026

Outstanding service from start to finish.

Outstanding service from start to finish. Anita was super helpfult throughout the process. Reviewed on: 1st October 2026

Needs to arrange a product switch and had a few hour...

Needs to arrange a product switch and had a few hours to go before rates increased. Staff were very helpful and went out of their way to ensure that I could secure the rate. Pleasant and professional service. Reviewed on: 1st October 2026

Michelle Groves is excellent.

Michelle Groves is excellent. Knowledgeable and understanding, caring and supportive, and responsive. An all round excellent experience. Reviewed on: 30th September 2026

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