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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (228 reviews)

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4.82

Based on 228 reviews, last reviewed 21st Jun 2025

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great, personalised experience. Great, personalised experience. The process is straightforward, with minimal paperwork and a common sense approach. I particularly like that I do not ... Read more Reviewed on: 21st June 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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Monmouthshire Building Society Mortgages reviews (228)

Great, personalised experience.

Great, personalised experience. The process is straightforward, with minimal paperwork and a common sense approach. I particularly like that I do not need another app. Reviewed on: 21st June 2025

Always willing to help

Staff are always friendly, willing to help with whatever your question may be and don’t rush to get you off of the phone. Anita who dealt with me was brilliant and sorted out our rate change quickly. Reviewed on: 19th June 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for our mortgage team. We're pleased to hear that you had a good experience with us. We'll share your feedback with Anita. Response date: 20th June 2025

Jamie Warburton, was very friendly, helpful, knowled...

Jamie Warburton, was very friendly, helpful, knowledgeable and explained everything in a way that was very easy to understand. He dealt with everything in an amazing speed so that he wasn't encroaching on my time. Reviewed on: 16th June 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We are so pleased that you had a good experience. We'll share your review with Jamie. Response date: 16th June 2025

Good advice, well presented, charming lady

Good advice, well presented, charming lady Reviewed on: 13th June 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. We'll share your feedback with your mortgage adviser. Response date: 16th June 2025

Another easy rate switch with Olly!

I've dealt with Oliver Taki for a number of rate switches now and he's always friendly and professional. He takes time to make sure I understand the rates before choosing the most appropriate option for me. Nothing is ever too much trouble. Reviewed on: 21st May 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide feedback following your rate switch. It is great to hear your positive feedback. We'll share your comments with Olly. Response date: 21st May 2025

We received an excellent service and advice through...

We received an excellent service and advice through porting our mortgage. Reviewed on: 7th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following porting your mortgage. It is great to hear that you received excellent service and advice from us. We'll share your feedback with the mortgage team. Response date: 7th May 2025

Mortgage Application

Mortgage advisor, Anita Morgan, provided a thoroughly professional and outstanding service throughout the whole mortgage application process, right through to completion, not hesitating to go above and beyond. This made the whole process simple, very clear and stress free, for which I am very grateful. Reviewed on: 3rd May 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage application. We are so pleased to hear your positive feedback. We'll share your comments with Anita. Response date: 7th May 2025

Pete has been outstanding.

Pete has been outstanding. He has gone out of his way (without ever giving this impression) to be be flexible and offer brilliant service. Reviewed on: 2nd May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Pete. Response date: 2nd May 2025

Helpful courteous friendly staff customer service

Helpful courteous friendly staff Reviewed on: 29th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. Your feedback will be shared with the team. Response date: 29th April 2025

Had a great chat with Leon about options

Had a great chat with Leon about the options available and he helped me choose the correct mortgage. I managed to get a much better deal than I was expecting. It was really good talking to someone who wasn’t just out to sell me the most expensive product! Reviewed on: 25th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following a chat about your options. It is great to hear your positive feedback. Your comments will be shared with Leon. Response date: 28th April 2025

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