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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (273 reviews)

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4.82

Based on 273 reviews, last reviewed 30th Mar 2026

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great service Called back when said they would. Discussion about products clear. Gave suggestions as to managing mortgage payments- very helpful. Reviewed on: 30th March 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (273)

Great service

Called back when said they would. Discussion about products clear. Gave suggestions as to managing mortgage payments- very helpful. Reviewed on: 30th March 2026

Reply from Monmouthshire Building Society Thank you for your positive feedback, we will share this with our colleagues Response date: 31st March 2026

The staff are very friendly

The staff are very friendly and well informed. The company always seek to offer a favourable outcome. Reviewed on: 27th March 2026

Reply from Monmouthshire Building Society Thank you for your positive feedback, we will share this with our colleagues Response date: 30th March 2026

It was a pleasure to Deal with Anite Morgan in regar...

It was a pleasure to Deal with Anite Morgan in regards to remortgage needs. Anita understood our requirements and was able to offer a new mortgage deal. Reviewed on: 27th March 2026

Reply from Monmouthshire Building Society Thank you for your positive feedback, we will share this with Anita Response date: 30th March 2026

Tremendous provider

I have always been really happy with the Monmouthshire. Their customer service is spectacular, the staff are always cheerful and helpful. We have remained with them for many years as their rates are competitive. Reviewed on: 12th March 2026

Reply from Monmouthshire Building Society Thank you for your positive feedback, we will share this with our colleagues Response date: 13th March 2026

Really good and clear explanation of the mortgage an...

Really good and clear explanation of the mortgage and what was on offer Reviewed on: 9th March 2026

Reply from Monmouthshire Building Society Thank you, We'll share your feedback with our colleagues Response date: 9th March 2026

Excellent Customer Service response from 1st contact...

Excellent Customer Service response from 1st contact to arrange a phone appointment to discuss options at end of current fixed rate period on our Mortgage. Anita Morgan, who was then nominated as our Mortgage Advisor was excellent throughout our phone consultation, rapidly understanding our personal financial situation and our consequent preferences going forward. Our preferred option was readily accepted. Reviewed on: 8th March 2026

Reply from Monmouthshire Building Society Thank you for leaving a review. We're so pleased to hear your positive feedback. We'll share your review with Anita Response date: 9th March 2026

informative and helpful.

Anita was informative and helpful. Explained everything clearly and helped guide me to what’s best for us Reviewed on: 19th February 2026

Reply from Monmouthshire Building Society Thank you for leaving a review following your mortgage application. We're so pleased to hear your positive feedback. We'll share your review with Anita. Response date: 20th February 2026

Very good!

Very good! Extremely smooth process. Anita was excellent and kept us informed at each stage of the application. Each step was explained well. Reviewed on: 4th February 2026

Great customer service

Anita was really helpful taking care to provide detail every step of the way, really focusing on the customer and our requirements. Her advice and friendly approach made the whole process easy and enjoyable Reviewed on: 28th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased to hear that you found the process easy and enjoyable. We'll share your feedback with Anita. Response date: 30th January 2026

Brilliant service from start to finish!

Anita was just fantastic from start to finish for BF above and beyond, understanding my confusions and acknowledging them in a wonderful way! She was a wonderful lady to speak with and I could tell she genuinely cared for me as a customer, ensuring everything was for my best interests! The Monmouthshire Building Society continues to support me 10 years down the line- thank you! Reviewed on: 25th January 2026

Reply from Monmouthshire Building Society Thank you for leaving us a review. We're pleased to hear that you had a pleasant experience with us. We'll share your feedback with Anita. Response date: 26th January 2026

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