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Accord Mortgages: Mortgage reviews

3.32
Based on 18 reviews, last reviewed 24th May 2024
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
39%
See only 4 star reviews
11%
See only 3 star reviews
6%
2 star
See only 2 star reviews
0%
See only 1 star reviews
44%

Latest highest rating:

5

Great customer service Needed to speak to the customer service team about our mortgage product which is coming to an end soon. The Customer service representative couldn't h... Read more Reviewed on: 24th May 2024
Jo James's avatar
Jo James

Latest lowest rating:

1

Discrimination against a vulnerable person Raised a complaint and Jenna Rogers closed my complaints without even contacting me to explain why, unprofessional and when i complained she said well... Read more Reviewed on: 18th April 2023
Macca 7359's avatar
Macca 7359

About the Mortgage

Looking for Accord Mortgage reviews? People share their reviews on Smart Money People so that you can find the best mortgage provider for your requirements. Accord specialise in first-time buyers and buy-to-let mortgages. If you’ve used Accord Mortgages for your latest property, or a previous one, please share a review of your experience to help others who are also looking for a mortgage.

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Accord Mortgages Mortgage reviews (18)

Great customer service

5
Needed to speak to the customer service team about our mortgage product which is coming to an end soon. The Customer service representative couldn't have been more helpful. Joined the call fretting about the outcome, but she put my mind at ease and was extremely helpful. Came away feeling so much happier and with a plan for the future that we are happy with. Reviewed on: 24th May 2024
Jo James's avatar
Jo James

Mortgage provider with that personal touch

5
My first mortgage was arranged with Accord, it was a smooth process with no hitches. I was kept informed by the knowledgable, friendly advisors at all stages, whose customer service was second to none. I could always get through straight away when I rang and the advice I was given when I wanted to change my mortgage rate from fixed to variable was clear and I was able to make an informed choice. I recommend Accord to arrange any type of mortgage, professional, trustworthy and care about their customers. Reviewed on: 1st June 2023
Tina Fallon's avatar
Tina Fallon

Discrimination against a vulnerable person

1
Raised a complaint and Jenna Rogers closed my complaints without even contacting me to explain why, unprofessional and when i complained she said well you do suffer with mental illness so what do you know, shameful behaviour from an uneducated person and a discriminatory attitude towards mental illness Reviewed on: 18th April 2023
Macca 7359's avatar
Macca 7359

Mortgage during cpvid

5
This company has been very straight forward, no hidden fees and great efficiency even during lock down. Could not be happier. Reviewed on: 23rd February 2023
Petra Klouckova's avatar
Petra Klouckova

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