Excellent!

Accord are an excellent company with very good customer service. Website and account details easy to access and navigate

Reviewed on 4th April 2022

Karen Wright

Withdrew Binding Offer days before Exchange

After a very lengthy application process (I'm self-employed) where they looked into all my company accounts, my income, my wife income etc they offered us a binding offer. Days before we were due to exchange they withdrew the offer without letting us kn Read more

After a very lengthy application process (I'm self-employed) where they looked into all my company accounts, my income, my wife income etc they offered us a binding offer.
Days before we were due to exchange they withdrew the offer without letting us know (Our solicitor told us).
When questioned why, they told me we don't need to let you know why.
After complaining they sent a cheque the next day. Not happy with this as I wanted to know why as getting a mortgage as self-employed is very hard. Having a reason why they withdrew would help us get another mortgage. Raised the complaint with FOS and got 3x what they offered in the first place.
However, the distress caused awful. My wife was crying for days as we looked for a new mortgage, thinking we were going to lose our dream home.
Accord in effect broke their contract and their offers, even binding offers are not worth anything.
If you have an offer from them, make sure to have a backup as well. Also check their other reviews. Remember you could be using this company for the whole length of your mortgage.

Reviewed on 7th October 2021

N Mehta

Read this honest review - avoid Accord Mortgages

Honestly do yourself a favour and avoid accord mortgages. Staff provide inaccurate advice, they are rude, obnoxious and very unhelpful. Due to a miscommunication during a very challenging year 2020 it resulted in mortgage arrears being listed on my Read more

Honestly do yourself a favour and avoid accord mortgages.

Staff provide inaccurate advice, they are rude, obnoxious and very unhelpful.

Due to a miscommunication during a very challenging year 2020 it resulted in mortgage arrears being listed on my credit report. Accord then refused to remove it from my account causing big issues with lending and now all of a sudden when they were challenge on the matter “call recordings didn’t contain said conversations” ... very mysterious (predictable actually).

Trust me, skip this provider and avoid. Try more reputable providers who know what they are doing, who offer better advice and talk to you and treat you like a human.

Hope this helps everyone

Reviewed on 23rd April 2021

KewDS

Great company

So easy to deal with from start to finish!

Reviewed on 8th April 2021

Deborah Sherry

The worst company I have ever come across . If I could give it them 0 stars I would.

The worst company I have ever come across. They have no respect or dignity towards their customers. They will cost you money with no intention of offering you the mortgage. I am a first time buyer and they accepted a mortgage subject to an additional s Read more

The worst company I have ever come across. They have no respect or dignity towards their customers. They will cost you money with no intention of offering you the mortgage.

I am a first time buyer and they accepted a mortgage subject to an additional survey being carried out to confirm no subsidence, over sailing or under sailing in the house we was buying which the local valuer wanted.

We obtained and carried out a survey at our own expense which involved digging holes to footings and removing bricks on the house to expose the foundations. This reveled absaloutly no damage to the footings or structure of the house (We had to pay for the survey company to come out twice and for the manual labour work that was carried out)

Not to mention the risk of catching COVID this caused to the vender and her family in regards to having people carrying out this unnessasary work.

The survey concluded there was no subsidence, oversailing or undersailing which is what the valuer wanted confirmation on and also mentioned there is no work that needs to be done to the house - this survey was never forwarded to the actual individual who carried out the original valuation/survey.

Following the survey they requested we fitted additional helifix bars (which was not needed or seen as essential and are not fitted on any house in the same estate or area we was buying in) - we sourced a quote (at their request) for these bars to be fitted from a credited firm anyway as we was desperate and running out of time(they would also not offer an extension even though they was requesting additional work in the middle of a pandemic!!!!)

Upon receipt of the quote, which they requested was done, they then said they will not proceed - we could of paid for and got the requested work done but was hesitant as they have been misleading throughout so we wanted confirmation they would offer after. We jumped through every hoop they put in front of us and they was still refusing which makes me believe they had no intention of offering the mortgage, even though they made me spend money on surveys which confirmed nothing was wrong with the house or structure. As they quoted in their email -

‘The Society does not want to take on a property where there is evidence of potential ongoing movement’

Even though the survey confirmed there was nothing wrong, even though the survey confirmed no essential work was needed with the house and even so If this was the case, they should never have asked me to carry out additional work if they thought this was an issue in the first place. They tried everything to worm their way out of it and went against what they said which has cost me a lot of money. AVOID AT ALL COSTS.

Individuals and mortgage advisors warned me about accord but I have now had to deal with this upfront myself. I have now read reviews and it is very difficult to find any review which is good. I should never of wasted my time and I hope whoever reads this does not.

I have seeked legal advice and action will be taken very shortly and on top of that we will requesting the money they made me spend to be refunded.

Do not let the thought of a lovely new home overshadow the fact that this company is useless and has no care for what they do.

Reviewed on 11th February 2021

bobby100893@gmail.com

The worst company I have ever come across

The worst company I have ever come across. They have no respect or dignity towards their customers. They will cost you money with no intention of offering you the mortgage. I am a first time buyer and they accepted a mortgage subject to an additional s Read more

The worst company I have ever come across. They have no respect or dignity towards their customers. They will cost you money with no intention of offering you the mortgage.

I am a first time buyer and they accepted a mortgage subject to an additional survey being carried out to confirm no subsidence, over sailing or under sailing in the house we was buying which the local valuer wanted.

We obtained and carried out a survey at our own expense which involved digging holes to footings and removing bricks on the house to expose the foundations. This reveled absaloutly no damage to the footings or structure of the house (We had to pay for the survey company to come out twice and for the manual labour work that was carried out)

Not to mention the risk of catching COVID this caused to the vender and her family in regards to having people carrying out this unnessasary work.

The survey concluded there was no subsidence, oversailing or undersailing which is what the valuer wanted confirmation on and also mentioned there is no work that needs to be done to the house - this survey was never forwarded to the actual individual who carried out the original valuation/survey.

Following the survey they requested we fitted additional helifix bars (which was not needed or seen as essential and are not fitted on any house in the same estate or area we was buying in) - we sourced a quote (at their request) for these bars to be fitted from a credited firm anyway as we was desperate and running out of time(they would also not offer an extension even though they was requesting additional work in the middle of a pandemic!!!!)

Upon receipt of the quote, which they requested was done, they then said they will not proceed - we could of paid for and got the requested work done but was hesitant as they have been misleading throughout so we wanted confirmation they would offer after. We jumped through every hoop they put in front of us and they was still refusing which makes me believe they had no intention of offering the mortgage, even though they made me spend money on surveys which confirmed nothing was wrong with the house or structure. As they quoted in their email -

‘The Society does not want to take on a property where there is evidence of potential ongoing movement’

Even though the survey confirmed there was nothing wrong, even though the survey confirmed no essential work was needed with the house and even so If this was the case, they should never have asked me to carry out additional work if they thought this was an issue in the first place. They tried everything to worm their way out of it and went against what they said which has cost me a lot of money. AVOID AT ALL COSTS.

Individuals and mortgage advisors warned me about accord but I have now had to deal with this upfront myself. I have now read reviews and it is very difficult to find any review which is good. I should never of wasted my time and I hope whoever reads this does not.

I have seeked legal advice and action will be taken very shortly and on top of that we will requesting the money they made me spend to be refunded.

Do not let the thought of a lovely new home overshadow the fact that this company is useless and has no care for what they do.

Reviewed on 11th February 2021

bobby100893@gmail.com

A belittling experience

Accord Mortgages make everything a 100 times harder to achieve, than any other company I have ever dealt with. Like walking uphill backwards with a full pack on your back.

Reviewed on 27th January 2020

Lorraine

Absolute cowboys.

Had a fixed rate for two years then the rate went through the roof and we ended up paying nearly £1200 a month for our 3 bed semi.Had to sell as we could not afford the amount and Accord couldn’t care less.The house did not sell for the amount we needed t Read more

Had a fixed rate for two years then the rate went through the roof and we ended up paying nearly £1200 a month for our 3 bed semi.Had to sell as we could not afford the amount and Accord couldn’t care less.The house did not sell for the amount we needed to completely pay off the mortgage and Accord are chasing us for the rest.DO NOT GET A MORTGAGE WITH THESE SHARKS.

Reviewed on 25th June 2019

Fev

Complicated process.

It took a long time to figure out the procedure.

Reviewed on 15th April 2019

Aidan Clark

Waste of time

provided all the information required, asked all the questions and more about my finances and any payments that had been made into my bank even if it was just £5. The mortgage payment would have been £200 a month lower which again is a lower risk and any Read more

provided all the information required, asked all the questions and more about my finances and any payments that had been made into my bank even if it was just £5. The mortgage payment would have been £200 a month lower which again is a lower risk and any outstanding debt would have been cleared. Debt still affordable with around £1,300 left over now but around £1,700 left over monthly from all commitments that would have been paid and still a risk! Both in full time permenant employment of 7 years with an income of over £50,000 looking for a mortgage of £100,000 and DECLINED as lender seen that we may go back into debt the last missed payment on an account was 4 years ago!! Declined on the day of valuation and to rub salt into the wounds they turned up to do valuation. Time, effort and money has been spent on a horrible process. Now have a DIP with Nat West, used a different company altrhough out of pocket and things moving a thousand times quicker! Although I would have preferred an offer with Accord in the first place.

Reviewed on 28th May 2018

LKP

Slow but competitive

After a long wait we got the rate we wanted, very pleased

Reviewed on 7th November 2017

Chris Holt