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Irina Ulesan

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Review of the Accord Mortgages, Mortgage:

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Worst lender I’ve ever dealt with.

Worst lender I’ve ever dealt with. • No Mobile App: Lacks a modern mobile app, making account management inconvenient. • Delayed Documentation: Waited six months for a letter of agreement to rent my mortgaged property. I paid a fee for it, yet the delay caused me to lose the rental opportunity. The fee was never refunded, but they still calculated interest based on the property being rented without notice. • Unjustified Payment Adjustments: Despite being on a fixed-rate mortgage, my monthly payments were recalculated to pay less towards the principal but more in interest—without any reason or notification. • Lack of Transparency: No clear breakdown of how much interest you pay monthly, making it difficult to track your finances properly. • Inconvenient Overpayments: Overpayments can’t be made directly through your account. You have to call customer support and wait around 30 minutes to speak to someone. Extremely disappointing service. Would not recommend. Reviewed on: 12th January 2025

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