Needed to speak to the customer service team about our mortgage product which is coming to an end soon. The Customer service representative couldn't have... Needed to speak to the customer service team about our mortgage product which is coming to an end soon. The Customer service representative couldn't have been more helpful. Joined the call fretting about the outcome, but she put my mind at ease and was extremely helpful. Came away feeling so much happier and with a plan for the future that we are happy with. Read more Read less

My first mortgage was arranged with Accord, it was a smooth process with no hitches. I was kept informed by the knowledgable, friendly advisors at... My first mortgage was arranged with Accord, it was a smooth process with no hitches. I was kept informed by the knowledgable, friendly advisors at all stages, whose customer service was second to none. I could always get through straight away when I rang and the advice I was given when I wanted to change my mortgage rate from fixed to variable was clear and I was able to make an informed choice. I recommend Accord to arrange any type of mortgage, professional, trustworthy and care about their customers. Read more Read less

Raised a complaint and Jenna Rogers closed my complaints without even contacting me to explain why, unprofessional and when i complained she said well you... Raised a complaint and Jenna Rogers closed my complaints without even contacting me to explain why, unprofessional and when i complained she said well you do suffer with mental illness so what do you know, shameful behaviour from an uneducated person and a discriminatory attitude towards mental illness Read more Read less

This company has been very straight forward, no hidden fees and great efficiency even during lock down. Could not be happier.

Good, basic mortgage company. Clear communication and options are set out in an easy to understand way.

Worked with us to get our mortgage

Found a deal with them by my broker last time we fixed, good deal, clear communication and secure portal

Accord are an excellent company with very good customer service. Website and account details easy to access and navigate

After a very lengthy application process (I'm self-employed) where they looked into all my company accounts, my income, my wife income etc they offered us... After a very lengthy application process (I'm self-employed) where they looked into all my company accounts, my income, my wife income etc they offered us a binding offer. Days before we were due to exchange they withdrew the offer without letting us know (Our solicitor told us). When questioned why, they told me we don't need to let you know why. After complaining they sent a cheque the next day. Not happy with this as I wanted to know why as getting a mortgage as self-employed is very hard. Having a reason why they withdrew would help us get another mortgage. Raised the complaint with FOS and got 3x what they offered in the first place. However, the distress caused awful. My wife was crying for days as we looked for a new mortgage, thinking we were going to lose our dream home. Accord in effect broke their contract and their offers, even binding offers are not worth anything. If you have an offer from them, make sure to have a backup as well. Also check their other reviews. Remember you could be using this company for the whole length of your mortgage. Read more Read less