Write a review

Newsletter

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (493 reviews)

View other Hinckley & Rugby Building Society products

4.77

Based on 493 reviews, last reviewed 23rd Sep 2026

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Tracy was very helpful and attentive in changing my... Tracy was very helpful and attentive in changing my mortgage product. Reviewed on: 23rd September 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (493)

Tracy was very helpful and attentive in changing my...

Tracy was very helpful and attentive in changing my mortgage product. Reviewed on: 23rd September 2026

Reply from Hinckley & Rugby Building Society Hi Alan, Thank you for taking the time to share your feedback. We’re delighted to hear that Tracy was very helpful and attentive in helping you change your mortgage product. We will be sure to pass your feedback on to Tracy. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd September 2026

Customer service

Tracy was very polite, knew all the information I required Reviewed on: 22nd September 2026

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for taking the time to share your feedback. We’re delighted to hear that Tracy was able to provide you with all of the information and support you required. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd September 2026

Consistent excellent and empathetic service

For nearly 10 years your Company has provided excellent service with a consistent empathy , expertise and professionalism. I am truly grateful. Reviewed on: 18th September 2026

Reply from Hinckley & Rugby Building Society Hi Lynda, Thank you for taking the time to share your feedback. We’re delighted to hear that you are grateful for the service we have provided you for almost the last ten years. Your feedback is very kind and generous and reflects the experience we strive to deliver for our members. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 19th September 2026

Not quite perfect but close to it!

Intermediary portal not the greatest - basically used to key application and that's it. Upload tool painful. Case updates could be a bit more proactive. Love the lending flexibility and what you can you - incredible proposition and flexibility. Home of complex! Reviewed on: 18th September 2026

Reply from Hinckley & Rugby Building Society Hi Sean, thank you very much for your valuable feedback. We will continue working on improving the ease of use of the broker portal and will investigate the case updates provided to you. Really pleased that you view us as having great lending flexibility, an incredible proposition and the home of complex. We look forward to continuing to support you. Thanks Response date: 18th September 2026

Great Service very helpful

Very Helpful especially as I am poor on computer Reviewed on: 17th September 2026

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We’re delighted to hear that our team were very helpful and able to support you with your request. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 18th September 2026

Katherine was very helpful indeed and explained thin...

Katherine was very helpful indeed and explained things clearly and concisely. Made it much easier to make a decision. Reviewed on: 17th September 2026

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We’re delighted to hear that Katherine was so helpful in supporting you and explained things very clearly to you. We’ll be sure to pass your kind words on to Katherine. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 17th September 2026

Tracy in the product maturity team was very patient...

Tracy in the product maturity team was very patient with me and helpful. Thank you x Reviewed on: 16th September 2026

Reply from Hinckley & Rugby Building Society Hi Rena, Thank you for taking the time to share your feedback. We’re delighted to hear that Tracy was so helpful supporting you with your product transfer. We’ll be sure to pass your kind words on to Tracy. Thank you for choosing to stay with Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

The customer service is consistently excellent , cal...

The customer service is consistently excellent , calm and efficient . Friendly but professional Reviewed on: 16th September 2026

Reply from Hinckley & Rugby Building Society Hi Jonathan, Thank you for taking the time to share your feedback. We’re delighted to hear your positive thoughts on the service we consistently provide. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Staff are always helpful and polite on the phone.

Staff are always helpful and polite on the phone. Reviewed on: 16th September 2026

Reply from Hinckley & Rugby Building Society Hi Michael, Thank you for taking the time to share your feedback. We’re delighted to hear that our team are always so helpful and polite on the phone. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Everyone I have dealt with has been professional, kn...

Everyone I have dealt with has been professional, knowledgeable and most helpful. Reviewed on: 16th September 2026

Reply from Hinckley & Rugby Building Society Hi Diane, Thank you for taking the time to share your feedback. We’re delighted to hear that everyone you have dealt with has ben professional, knowledgeable and helpful. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from West Brom Building Society 3.45 from 8 reviews
Buy-to-let Mortgages
from ModaMortgages 0.00 from 0 reviews
Mortgages
from Furness Building Society 4.12 from 2 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.84 from 2188 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub