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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (501 reviews)

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4.78

Based on 501 reviews, last reviewed 30th Oct 2026

41% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

We have been impressed by the speed of the process a... We have been impressed by the speed of the process and the help and support we have received so far Reviewed on: 30th October 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (501)

We have been impressed by the speed of the process a...

We have been impressed by the speed of the process and the help and support we have received so far Reviewed on: 30th October 2026

Only comment is that you need a better online service.

Only comment is that you need a better online service. Reviewed on: 30th October 2026

First Class Mortgage Review Assistance.

3 ladies have helped me over the last few months is extending my mortgage term and Marie, Tracy and Caroline couldn't have been more patient and helpful. Reviewed on: 27th October 2026

Great service

The staff were very helpful. Friendly but professional. Reviewed on: 27th October 2026

Reply from Hinckley & Rugby Building Society Hi James, Thank you for taking the time to leave a review. We're delighted to hear that you found our team to be both helpful and friendly whilst maintaining a professional approach. Providing excellent service and making our members feel welcome and supported is incredibly important to us, so it's wonderful to know that this was reflected in your experience. We appreciate your kind feedback and will be sure to share it with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Overall Experience

The overall experience was great, only down side was how long it takes you to refund overpayments once mortgage is cleared! Reviewed on: 8th October 2026

Reply from Hinckley & Rugby Building Society Hi Nigel, Thank you for taking the time to share your feedback. We're delighted to hear that your overall experience with us was a great one and that we were able to support you throughout your mortgage journey. We also appreciate your comments regarding the time taken to refund overpayments following the redemption of your mortgage. We understand how important it is for funds to be returned promptly, and we're sorry that this aspect of the process did not meet your expectations. Your feedback is valuable and helps us identify areas where we can improve our service. Thank you again for your review, and we wish you all the best for the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th October 2026

Good service through every stage of my mortgage thro...

Good service through every stage of my mortgage through to redemption Reviewed on: 8th October 2026

Reply from Hinckley & Rugby Building Society Hi Shona, Thank you for taking the time to share your feedback. We're delighted to hear that you received good service throughout every stage of your mortgage journey, from application right through to redemption. We understand that a mortgage is an important financial commitment, and we're pleased that our team was able to support you along the way. Your kind comments are greatly appreciated and will be shared with our colleagues. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th October 2026

We highly recommend.

We highly recommend. We like your service. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Ketal, Thank you for taking the time to share your feedback. We’re delighted to hear that you like our service and would highly recommend us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Thank you Jane!

Jane listened to my queries and answered them clearly and concisely. She also explained the process so I knew what to do next, and what to expect further along the process. Thank you. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Jax, Thank you for taking the time to share your feedback. We’re delighted to hear that Jane was so helpful to you and helped explain the process for you clearly and concisely. We will be sure to pass your feedback on to Jane. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Tracy was very helpful and attentive in changing my...

Tracy was very helpful and attentive in changing my mortgage product. Reviewed on: 23rd September 2026

Reply from Hinckley & Rugby Building Society Hi Alan, Thank you for taking the time to share your feedback. We’re delighted to hear that Tracy was very helpful and attentive in helping you change your mortgage product. We will be sure to pass your feedback on to Tracy. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd September 2026

Customer service

Tracy was very polite, knew all the information I required Reviewed on: 22nd September 2026

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for taking the time to share your feedback. We’re delighted to hear that Tracy was able to provide you with all of the information and support you required. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd September 2026

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