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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (497 reviews)

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4.78

Based on 497 reviews, last reviewed 8th Oct 2026

6% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Overall Experience The overall experience was great, only down side was how long it takes you to refund overpayments once mortgage is cleared! Reviewed on: 8th October 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (497)

Overall Experience

The overall experience was great, only down side was how long it takes you to refund overpayments once mortgage is cleared! Reviewed on: 8th October 2026

Good service through every stage of my mortgage thro...

Good service through every stage of my mortgage through to redemption Reviewed on: 8th October 2026

We highly recommend.

We highly recommend. We like your service. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Ketal, Thank you for taking the time to share your feedback. We’re delighted to hear that you like our service and would highly recommend us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Thank you Jane!

Jane listened to my queries and answered them clearly and concisely. She also explained the process so I knew what to do next, and what to expect further along the process. Thank you. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Jax, Thank you for taking the time to share your feedback. We’re delighted to hear that Jane was so helpful to you and helped explain the process for you clearly and concisely. We will be sure to pass your feedback on to Jane. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Tracy was very helpful and attentive in changing my...

Tracy was very helpful and attentive in changing my mortgage product. Reviewed on: 23rd September 2026

Reply from Hinckley & Rugby Building Society Hi Alan, Thank you for taking the time to share your feedback. We’re delighted to hear that Tracy was very helpful and attentive in helping you change your mortgage product. We will be sure to pass your feedback on to Tracy. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd September 2026

Customer service

Tracy was very polite, knew all the information I required Reviewed on: 22nd September 2026

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for taking the time to share your feedback. We’re delighted to hear that Tracy was able to provide you with all of the information and support you required. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd September 2026

Consistent excellent and empathetic service

For nearly 10 years your Company has provided excellent service with a consistent empathy , expertise and professionalism. I am truly grateful. Reviewed on: 18th September 2026

Reply from Hinckley & Rugby Building Society Hi Lynda, Thank you for taking the time to share your feedback. We’re delighted to hear that you are grateful for the service we have provided you for almost the last ten years. Your feedback is very kind and generous and reflects the experience we strive to deliver for our members. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 19th September 2026

Not quite perfect but close to it!

Intermediary portal not the greatest - basically used to key application and that's it. Upload tool painful. Case updates could be a bit more proactive. Love the lending flexibility and what you can you - incredible proposition and flexibility. Home of complex! Reviewed on: 18th September 2026

Reply from Hinckley & Rugby Building Society Hi Sean, thank you very much for your valuable feedback. We will continue working on improving the ease of use of the broker portal and will investigate the case updates provided to you. Really pleased that you view us as having great lending flexibility, an incredible proposition and the home of complex. We look forward to continuing to support you. Thanks Response date: 18th September 2026

Great Service very helpful

Very Helpful especially as I am poor on computer Reviewed on: 17th September 2026

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We’re delighted to hear that our team were very helpful and able to support you with your request. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 18th September 2026

Katherine was very helpful indeed and explained thin...

Katherine was very helpful indeed and explained things clearly and concisely. Made it much easier to make a decision. Reviewed on: 17th September 2026

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We’re delighted to hear that Katherine was so helpful in supporting you and explained things very clearly to you. We’ll be sure to pass your kind words on to Katherine. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 17th September 2026

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