Write a review

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.46 (349 reviews)

View other Hinckley & Rugby Building Society products

4.59

Based on 349 reviews, last reviewed 26th Jun 2024

63% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

The lady who I spoke to was very polite and... The lady who I spoke to was very polite and helpful Reviewed on: 26th June 2024

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

Read all reviews Write a review

About the Mortgages

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (349)

The lady who I spoke to was very polite and...

The lady who I spoke to was very polite and helpful Reviewed on: 26th June 2024

Reply from Hinckley & Rugby Building Society Hi Jaspreet Thank you for your feedback about the service you received from our mortgage team. Polite and helpful is exactly what we want to be delivering to all of our members, so its heartening to hear that’s how you would summarise your experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

World class service

We couldn’t be more grateful for all the help and support we have had. Everyone in the team has been patient, empathetic, and willing to challenge policy to make sure we got great service. Reviewed on: 19th June 2024

Reply from Hinckley & Rugby Building Society Hi Chris Thank you so much for taking the time to pass on your feedback. This really is music to our ears. We pride ourselves on truly listening to each case individually and our ability to be flexible when necessary, so its great we were able to deliver this for you and offer a suitable mortgage solution. We’re absolutely thrilled to hear you felt you received ‘world class service’ from our team! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

Excellent customer care

Just spoken to Simone in “customer care.”excellent, extremely good communication skills, has a sense of humour, accurate in her responses, and showed much empathy towards myself the client. Reviewed on: 17th June 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your lovely feedback about the service you received from Simone. We agree it’s always encouraging to receive service from a human with a personality, we encourage our staff to be real and of course, also empathetic, so it’s great to hear that’s how Simone came across to you. We will happily share your comments with Simone directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

very polite, knowledgeable and efficient

very polite, knowledgeable and efficient Reviewed on: 29th May 2024

Reply from Hinckley & Rugby Building Society Thank you for your comments regarding your experience dealing with the mortgage team. It’s great to hear you found them to be polite, efficient, and knowledgeable, these are all words we’re happy to receive about our teams. Thank you for choosing the Society for your mortgage and taking the time to provide us with your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th May 2024

Showing 4 of 349

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Hinckley & Rugby Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub