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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (455 reviews)

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4.72

Based on 455 reviews, last reviewed 12th Jun 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Really caring and supportive team who want to help Really caring and supportive team who want to help Reviewed on: 12th June 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (455)

Really caring and supportive team who want to help

Really caring and supportive team who want to help Reviewed on: 12th June 2026

Highly rated customer satisfaction

Eloise our Customer Admin Assistant handled our enquiry courteously and efficiently! Reviewed on: 11th June 2026

My call was answered promptly.

My call was answered promptly. The customer service was what I have come to expect from your society, excellent. Reviewed on: 8th June 2026

got exactly the information and feedback i needed.

got exactly the information and feedback i needed. Very friendly, efficient, and helpful. thanks Reviewed on: 5th June 2026

I had a good experience today with Deborah who advis...

I had a good experience today with Deborah who advised me how best to save money on my redemption statement. Reviewed on: 27th May 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave your feedback. We’re delighted to hear you had a good experience with Deborah and that she was able to help you. We’ll be sure to pass your kind comments on to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th May 2026

Really pleased with the service I received from Hinc...

Really pleased with the service I received from Hinckley & Rugby Building Society. Emma was helpful, polite and very easy to deal with both online and over the phone. She came across genuinely caring and nothing ever felt too much trouble. It’s nice dealing with someone who actually takes the time to listen and help properly rather than just rushing you through. Overall, a very positive experience and I’d happily recommend them. Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Joe, Thank you for taking the time to share your feedback. We’re delighted to hear that you were really pleased with the service you received from Hinckley & Rugby Building Society. It’s wonderful to know that Emma was helpful, polite and easy to deal with, both online and over the phone, and that she took the time to listen and support you properly. We’ll be sure to pass your kind comments on to her and the wider team. We really appreciate your recommendation and your positive feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Great telephone support

I called with some questions about my remortgage products and Katherine was really helpful, answered all my questions and explained in a way that made sense. Mortgages can be a minefield and it was great to understand my options, and although she isn't allowed to advise me what to do, she gave me all the information to help me get a better understanding of it all. Thank you! Reviewed on: 19th May 2026

Reply from Hinckley & Rugby Building Society Hi Cheryl, Thank you for sharing your experience. We’re delighted to hear that Katherine was able to guide you so clearly through your remortgage questions. It’s great to know her explanations helped make things easier to understand, even without giving specific advice. We’ll be sure to pass on your kind words to her! If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Deborah was very helpful and went beyond the usual i...

Deborah was very helpful and went beyond the usual in trying to answer my questions. She was polite, friendly and patient. I’m always very impressed by the customer service at Hinkley & Rugby. The staff are always very professional, patient and helpful. Reviewed on: 14th May 2026

Reply from Hinckley & Rugby Building Society Hi Jennifer, Thank you for taking the time to share your feedback. We’re delighted to hear that Deborah was so helpful and went above and beyond to answer your questions. It’s wonderful to know that you found her polite, friendly and patient throughout your experience. We’re also very pleased to hear your kind comments about the service you consistently receive from our team at Hinkley & Rugby. Providing professional, patient and helpful customer service is something we pride ourselves on, so your feedback is greatly appreciated and will be shared with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

So fast and easy to apply for the mortgage from H&R .

So fast and easy to apply for the mortgage from H&R . Reviewed on: 14th May 2026

Reply from Hinckley & Rugby Building Society Hi Changbiao, Thank you for taking the time to leave us your feedback. We’re delighted to hear that you found the mortgage application process with Hinkley & Rugby fast and easy. We always aim to make the process as straightforward and stress-free as possible, so it’s great to know this was reflected in your experience. Thank you again for choosing us and for sharing your feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Pragmatic and Flexible Lending!

The situation was outside of the norm for most lenders, and for Hinckley have gone above & beyond by offering a loan above the usual LTV limits, whilst also assessing the income with a flexible attitude. A fantastic result and clear demonstration of the Societies pragmatism. Reviewed on: 13th May 2026

Reply from Hinckley & Rugby Building Society Hi Joshua, Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience with us. We understand that some circumstances require a more individual approach, so it’s wonderful to know that our flexible and pragmatic lending approach helped achieve a fantastic outcome for you. Providing thoughtful, personalised support to our members is very important to us, and your comments are greatly appreciated. Thank you again for choosing Hinckley & Rugby and for sharing your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

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