Write a review

Newsletter

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (463 reviews)

View other Hinckley & Rugby Building Society products

4.71

Based on 463 reviews, last reviewed 2nd Jul 2026

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Katherine was very helpful and provided great service Katherine was very helpful and provided great service Reviewed on: 2nd July 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (463)

Katherine was very helpful and provided great service

Katherine was very helpful and provided great service Reviewed on: 2nd July 2026

Polite and efficient.

Polite and efficient. Solved my query Reviewed on: 24th June 2026

Reply from Hinckley & Rugby Building Society Hi Hitesh, Thank you for taking the time to leave us a review. We're pleased to hear that you received polite and efficient service and that your query was resolved. Providing clear and effective support is very important to us, so it's great to know you had a positive experience. We really appreciate your feedback and look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Very friendly, good communication, good offers.

Very friendly, good communication, good offers. Very informative. Reviewed on: 19th June 2026

Reply from Hinckley & Rugby Building Society Hi Jacque, Thank you for taking the time to leave us a review. We're pleased to hear that you found our team very friendly with good communication and that the information provided was clear and helpful. We really appreciate your feedback and will share your comments with the team. Thank you for choosing Hinckley & Rugby Building Society. We look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

From Frustration to Resolution Thanks to Deborah

I recently redeemed my mortgage and had asked for the surplus in my offset savings account to be transferred electronically to my bank account. When nothing arrived, I contacted Hinckley & Rugby and was told the funds had been sent by cheque instead - something I had not agreed to and which I had not received. The initial explanation I was given felt generic and didn’t address the issue, which was disappointing. However, when I was transferred to Deborah Winterton in Customer Administration, the experience changed completely. She listened carefully, understood the situation, and took ownership of resolving it. She followed up the same day to confirm the cheque had been cancelled and the funds would be transferred electronically as originally requested. Her approach was professional, patient and genuinely helpful. My positive rating is due to Deborah’s excellent service. She turned a frustrating situation into a resolved one. Reviewed on: 19th June 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion and frustration you experienced when redeeming your mortgage and arranging the transfer of your remaining funds. It’s disappointing that your initial contact did not fully resolve the issue or provide the clarity you expected. However, we’re really pleased to hear that Deborah Winterton was able to step in and turn the situation around for you. It’s great to know she listened carefully, took ownership, and acted quickly to ensure the cheque was cancelled and your funds were transferred electronically as originally requested. We will be sure to share your kind comments with Deborah, who will be very pleased to hear them. Thank you again for your feedback. We appreciate you taking the time to let us know about both aspects of your experience, as it helps us continue to improve our service. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Pleased that I can get to speak to a human being and...

Pleased that I can get to speak to a human being and everyone I’ve spoken to are friendly and seem to care about their customer. Reviewed on: 18th June 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us a review. We're really pleased to hear that you have had a positive experience, and that our team have come across as friendly and caring. Providing a personal and supportive service is very important to us, so it's great to know this has made a positive difference to your experience. We really appreciate your feedback and look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

very helpful clear information query answered on fi...

very helpful clear information query answered on first call. Reviewed on: 18th June 2026

Reply from Hinckley & Rugby Building Society Hi Giles, Thank you for taking the time to leave us a review. We're pleased to hear that you found the information clear and helpful, and that your query was resolved on the first call. Providing efficient and straightforward support is very important to us, so it's great to know you had such a positive experience. We really appreciate your feedback. Thank you for choosing Hinckley & Rugby Building Society. We look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Great knowledge on the phone and very helpful

Great knowledge on the phone and very helpful Reviewed on: 18th June 2026

Reply from Hinckley & Rugby Building Society Hi Stefan, Thank you for taking the time to leave us a review. We're delighted to hear that you received knowledgeable and helpful service over the phone. Providing friendly, informative support is something we take great pride in, so it's wonderful to know you had such a positive experience. Thank you for your kind feedback, and we look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Not great

The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, poor speed of response Reviewed on: 17th June 2026

Reply from Hinckley & Rugby Building Society Good morning, I am sorry that your overall experience did not meet your expectations. We appreciate your comments regarding the service, communication and speed of response, as feedback like yours helps us identify where we need to improve. As you have not left any contact details we are unable to get in touch, but if you would like to discuss this further, please call us on 0800 434 6343. Our phone lines are open Monday to Friday from 9am to 5pm, Saturdays from 9am to 12pm. We are closed on Sundays and bank holidays. Response date: 2nd July 2026

Really caring and supportive team who want to help

Really caring and supportive team who want to help Reviewed on: 12th June 2026

Reply from Hinckley & Rugby Building Society Hi Dominic, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you found our team to be caring, supportive and genuinely committed to helping. Providing excellent service and supporting our members is at the heart of what we do, so it's wonderful to know your experience reflected this. We really appreciate your kind feedback and look forward to welcoming you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Highly rated customer satisfaction

Eloise our Customer Admin Assistant handled our enquiry courteously and efficiently! Reviewed on: 11th June 2026

Reply from Hinckley & Rugby Building Society Hi Kevin, Thank you for taking the time to leave us a review. We're delighted to hear that Eloise handled your enquiry courteously and efficiently. It's great to know that she provided you with such a positive experience. We'll be sure to pass on your kind feedback to Eloise, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society, and we look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from RBS 4.17 from 11 reviews
Mortgages
from Capital Credit Union 4.67 from 37 reviews
Mortgages
from Tandem 4.06 from 1 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.83 from 2087 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub