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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.61 (399 reviews)

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4.61

Based on 399 reviews, last reviewed 4th Mar 2026

18% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Asking for clarification on mortgage offers. Asking for clarification on mortgage offers. Asked for a explanation of the differences. Reviewed on: 4th March 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (399)

Asking for clarification on mortgage offers.

Asking for clarification on mortgage offers. Asked for a explanation of the differences. Reviewed on: 4th March 2026

Very informative and pleasant.

Very informative and pleasant. Easy to understand and patient. Reviewed on: 27th February 2026

Very personable team, the support we received when g...

Very personable team, the support we received when going through a difficult time that was out of our control was just fabulous, so helpful, compassionate and understanding. We received regular calls to see how things were and if we needed support/ additional support. Speaking to the support team on the telephone was never a worrying experience. Our issues are now resolved and thankfully we are back on track. Without the support it would have certainly been a more stressful time Reviewed on: 27th February 2026

for my first case the experience has been underwhelm...

for my first case the experience has been underwhelming and frustrating for the following reasons - getting registered was hard work due to H & R issues , application submitted on 51% ltv LTD co BTL then due to obscure background stress test on separate btl ltd co - loan reduced to 49% ltv -challenged and told no movement , challenged again to finally get common sense applied as not difference in risk , now got it offered to be sent a really long winded way to try to get offer to view and check - also all this info has been sent along with Government moneyhelp document direct to client - as my client introduced to H & R i would expect to see what is being sent to client and also for client to also have to register and log in to try to receive offer document is painful . glad we have got it to offer but it was hard work Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi John. We are very sorry that you are unhappy with the service provided on your first case submission. A member of our Sales Team will be in contact with you so that we can discuss your application, resolve the issues that you have experienced and answer any questions you may have. Alternatively you can contact the Sales Team on 01455 894084. Response date: 26th February 2026

The operator was very kind, patient and courteous

The operator was very kind, patient and courteous Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Wendy. I am pleased to hear you had a positive experience with one of our staff members. Thanks very much for your kind feedback - we will be sure to pass this along. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

Smooth process

my heartfelt thank you for all , you guided me through the entire process with professionalism, transparency, and patience. Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Keshayini. Thank you for taking the time to share your feedback. We’re delighted to hear that our team guided you through the process with professionalism, transparency, and patience. Your kind words mean a lot to us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Excellent customer experience from clearly, an extr...

Excellent customer experience from clearly, an extremely dedicated team. Phone calls, emails all answered promptly and clear concise information and instructions given. Reviewed on: 26th January 2026

Reply from Hinckley & Rugby Building Society Hi Louisa. Thank you for your kind feedback. We’re pleased to hear that our dedicated team responded promptly and provided clear and helpful information throughout. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Katherine is a star

Katherine from the mortgage team is exceptional, really lovely girl who looked after us whilst we changed mortgage rate. Thank you for everything Katherine Reviewed on: 26th January 2026

Reply from Hinckley & Rugby Building Society Good afternoon. Thank you for taking the time to share your feedback. We’re delighted to hear about your positive experience with Katherine and that she looked after you so well while you changed your mortgage rate. We’ll be sure to pass on your kind comments to her. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Phenomenal completion team!

I wanted to make a special effort to say how fantastic Callum and Danielle in the completions team have been. Phenomenal customer service and really went above and beyond. Reviewed on: 12th December 2025

Reply from Hinckley & Rugby Building Society Hi Hannah. Thank you very much for taking the time to share this feedback. We’re delighted to hear about your positive experience with our completions team. Your kind comments about Callum and Danielle will be shared with them and the wider team — they’ll be thrilled to know their efforts and commitment to going above and beyond made such a positive difference. We really appreciate you letting us know and thank you for choosing our Building Society. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 24th December 2025

H&R have a fantastic common sense approach to lendin...

H&R have a fantastic common sense approach to lending and underwriting. They never make you feel like you are just corresponding with a portal. The whole experience was excellent and I couldn't recommend them any higher. Reviewed on: 12th December 2025

Reply from Hinckley & Rugby Building Society Hi Dee. Thank you for your fantastic feedback. We’re really pleased to hear that you value our common-sense approach to lending and underwriting, and that the personal service made such a positive difference. Your recommendation means a great deal to us. Response date: 24th December 2025

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