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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.48 (376 reviews)

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4.54

Based on 376 reviews, last reviewed 4th Aug 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

First class customer service. . First class customer service and prompt attention. Reviewed on: 4th August 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (376)

First class customer service. .

First class customer service and prompt attention. Reviewed on: 4th August 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback Geoff. We’re so pleased to hear you received first-class customer service and prompt attention. Our mortgage team will be delighted to know their support made such a positive impression. We truly appreciate you taking the time to share your experience. Please do not hesitate to reach out such you need any further assistance, and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Happy Mortgage Client

Provided me with a mortgage which was a tricky scenario to accommodate. Whenever I’ve liaised with them they’ve been very helpful and always done what they’ve promised. Reviewed on: 12th July 2025

Reply from Hinckley & Rugby Building Society Hello David It’s wonderful to hear we could help you with your less than straightforward mortgage application. We specialise in helping customers who need a more considered, human approach to mortgages so this is music to our ears. It’s, of course, also very encouraging to hear our teams have always been helpful and delivered as promised. Should you need any assistance in future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

HRBS are wonderful.

HRBS are wonderful. Probably the best mortgage experience I have ever had Reviewed on: 12th July 2025

Reply from Hinckley & Rugby Building Society Hello Onur Thank you for sharing your thoughts with us, this is, of course, wonderful to hear. We appreciate you taking the time to submit your review and we’re delighted to learn how happy you were with the service you’ve received from our mortgage team. Please do not hesitate to get in touch if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

Hinkley & Rugby have provided a very good service -...

Hinkley & Rugby have provided a very good service - not the cheapest but I am generally impressed Reviewed on: 26th June 2025

Reply from Hinckley & Rugby Building Society Hi Nick Many thanks for taking the time to provide us with your review. It’s great to hear you were very happy with the service our mortgage team provided. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

H&R provided a flexible mortgage which suited my ne...

H&R provided a flexible mortgage which suited my needs , many of the big banks building societies did not or has numerous restriction's. H&R customer service was excellent Reviewed on: 10th May 2025

Reply from Hinckley & Rugby Building Society Hello John, Thank you for taking the time to get in touch with your comments. It’s really great to hear we were able to assist where other financial services providers could not. We pride ourselves on taking the time to understand people’s individual circumstances and using common sense to reach decisions. It’s also fantastic to hear you have found our customer service to be excellent. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

We cannot fault , we are sad to leave and only did s...

We cannot fault , we are sad to leave and only did so as HR could not match a deal we got and times are very hard. Reviewed on: 8th May 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your comments, it’s great you have been happy with the service we’ve provided. I am sorry we were not able to offer you a suitable product on this occasion, however we hope we are able to assist you in the future. Please don’t hesitate to get in touch should you wish to look again at our mortgages or savings. Response date: 15th May 2025

Very good, helpfult customer service and mortgage qu...

Very good, helpfult customer service and mortgage quickly sorted. Reviewed on: 2nd May 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback. It’s wonderful to hear you found our mortgage team helpful and that your mortgage was processed quickly. Thank you for choosing the Society and should you need any further assistance please do not hesitate to reach out to our team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

experience and very helpful staff

experience and very helpful staff Reviewed on: 7th April 2025

Reply from Hinckley & Rugby Building Society Hi Claudia, Thank you for your comments regarding our mortgage team. We very much appreciate you taking the time and are very happy to hear we’ve been able to assist you and that you’ve found our staff helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Quick, quality and Friendly service

Quick, quality and Friendly service Reviewed on: 18th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback. Quick, quality and friendly are definitely all words we’re very happy to hear, I am so pleased to learn that has been your experience. Thank you for choosing the Society for your mortgage. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

My experience with Hinckley & Rugby during my first...

My experience with Hinckley & Rugby during my first home purchase in the UK was incredibly smooth and satisfying. They provided me with a unique opportunity by offering a mortgage, giving me the reassurance and security of owning my own home. I am beyond grateful for their support and cannot thank them enough for everything they have done for me. Reviewed on: 4th March 2025

Reply from Hinckley & Rugby Building Society Hello Maryam, It is really wonderful to hear we’ve been able to assist you in buying your first home in the UK, and, of course, that you were happy with the service you received from our team. We sincerely wish you every happiness in your home and our very best wishes for your future in the UK. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

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