Hinckley & Rugby Building Society Mortgages Reviews

Ratings based on 25 reviews Last review 3 weeks ago

Hinckley & Rugby Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent...

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Hinckley & Rugby Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Hinckley & Rugby Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Mortgages Reviews (25)

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2nd November 2020

Friendly and reliable service

From our first interaction with the mortgage team, to completion, they have been nothing but friendly, knowledgeable and helpful. We are so pleased we picked H&R as our mortgage provider. Thank you to all of the staff for all of your hard work!

Reply from Hinckley & Rugby Building Society
Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received.
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3rd October 2020

Good service

Courteous and polite. Thank you.

Reply from Hinckley & Rugby Building Society
Thank you for taking the time to leave us feedback - we’re delighted that you were impressed by our polite staff. Please feel free to contact us at any time during the life of your mortgage if you need any assistance.
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1st October 2020

Very helpful organisation

My mortgage process with Hinckley was very straightforward. The staff were very polite and helpful, especially Gill Webster.

Reply from Hinckley & Rugby Building Society
Thank you for your five-star rating! It’s great to hear that everything went so smoothly. We’ve passed your praise onto the team, and Jill in particular.
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1st October 2020

It took a really long time and it was difficult to find out what was going on

The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t ...

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The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t continually told the offer wasn’t imminent but it took over a month to finish the endgame

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13th August 2020

A friendly customer orientated buildig society

From the beginning when our broker recommended Hinckley & Rugby we have found them efficient and easy to deal with...

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From the beginning when our broker recommended Hinckley & Rugby we have found them efficient and easy to deal with
Even through the coronavirus crisis everything has been dealt with in a professional manner with the minimum of delay
At a time when many companies are using the pandemic as an excuse Hinckley & Rugby have given this customer the confidence and reassurance needed

My only regret is that I did not come across Hinckley & Rugby many years earlier

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22nd July 2020

contact system

yesterday I filled information for someone to contact me leaving my mobile number as yet I have heard nothing, if this is how you conduct business from an adviser well either you can't be bothered or you are in undated. either way your customer...

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yesterday I filled information for someone to contact me leaving my mobile number as yet I have heard nothing, if this is how you conduct business from an adviser well either you can't be bothered or you are in undated. either way your customer service is much to be desired.

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19th June 2020

Making contact really diffult

Hinckley and Rugby have provided a great service in the past. During COVID-19 (and yes I know it's a huge challenge for everyone) it is impossible, And if they send you a secure link to Egress.......good luck! It really shouldn't be this difficult.

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2nd June 2020

Communication could be better

The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc....

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The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc.
Aside from this, they were very friendly, I appreciate their offering of a mortgage.

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25th March 2020

Poor experience overall

A number of issues throughout the process including changes being made to my mortgage offer without making me aware; reluctance to change the mortgage offer to reflect change of solicitor; nobody willing to give me any information for the first few...

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A number of issues throughout the process including changes being made to my mortgage offer without making me aware; reluctance to change the mortgage offer to reflect change of solicitor; nobody willing to give me any information for the first few weeks; and issues with release of funds the afternoon before completion.
My most positive interaction has come since actually completing on the mortgage.

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12th February 2020

Snail pace incompetence.

Three months to get a mortgage completed. and not even the one we desired. They would only make the offer to one borrower solely when we wanted two borrowers. How is one person more financially sound than two people earning? You basically have to...

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Three months to get a mortgage completed. and not even the one we desired. They would only make the offer to one borrower solely when we wanted two borrowers. How is one person more financially sound than two people earning? You basically have to prove that you really don’t need a loan because you have so much money to cover any possible default.
The solicitors they use are a joke.
I new more about conveyancing than them from previous house purchases. They must be trainees reading from a script. If you asked a question, they had to call you back with the answer. Every call required a 2 minute series of ‘security’ questions before you could have a conversation. The best form we received to fill in was ‘did we have any connections to Persons of Political Influence’. Such a judgemental question and what on earth has it to do with a simple domestic mortgage?