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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (448 reviews)

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4.70

Based on 448 reviews, last reviewed 14th May 2026

733% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Deborah was very helpful and went beyond the usual i... Deborah was very helpful and went beyond the usual in trying to answer my questions. She was polite, friendly and patient. I’m always very impressed b... Read more Reviewed on: 14th May 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (448)

Deborah was very helpful and went beyond the usual i...

Deborah was very helpful and went beyond the usual in trying to answer my questions. She was polite, friendly and patient. I’m always very impressed by the customer service at Hinkley & Rugby. The staff are always very professional, patient and helpful. Reviewed on: 14th May 2026

So fast and easy to apply for the mortgage from H&R .

So fast and easy to apply for the mortgage from H&R . Reviewed on: 14th May 2026

Pragmatic and Flexible Lending!

The situation was outside of the norm for most lenders, and for Hinckley have gone above & beyond by offering a loan above the usual LTV limits, whilst also assessing the income with a flexible attitude. A fantastic result and clear demonstration of the Societies pragmatism. Reviewed on: 13th May 2026

Great Ambassador!!

Katherine was excellent, patient and a great ambassador for your company!! Reviewed on: 8th May 2026

Katherine Lu offered great service when undertaking...

Katherine Lu offered great service when undertaking a product transfer - prompt and efficient service Reviewed on: 30th April 2026

Emma was really helpful when i set my online up tal...

Emma was really helpful when i set my online up talked me through every step over the phone she was really patient all the way through Reviewed on: 20th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

A customer service team like no other.

The customer service team at Hinckley & Rugby is like no other……. always clearly spoken, patient and easy to understand. They explain everything very clearly and are proactive and very helpful. It is a pleasure dealing with Hinckley & Rugby. Reviewed on: 17th April 2026

I am really really happy with the process, I was mad...

I am really really happy with the process, I was made to feel like a person, this company is quick efficient and excellent. And have done an amazing job. I would definitely recommend them . Reviewed on: 17th April 2026

Very impressive personal service

I am always impressed with the personal service H&R provides; the phone is answered by a real person who goes out of their way to answer all queries. So rare and refreshing in these days of AI. Yesterday it was Eloise who was so helpful and professional. Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear how much you value our personal service and that Eloise was so helpful and professional in supporting you. We’ll be sure to pass on your kind comments to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Excellente lender

Excellente service. Great lender Reviewed on: 16th April 2026

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