Hinckley & Rugby Building Society Mortgages Reviews

Friendly and reliable service

From our first interaction with the mortgage team, to completion, they have been nothing but friendly, knowledgeable and helpful. We are so pleased we picked H&R as our mortgage provider. Thank you to all of the staff for all of your hard work!

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Good service

Courteous and polite. Thank you.

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Very helpful organisation

My mortgage process with Hinckley was very straightforward. The staff were very polite and helpful, especially Gill Webster.

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It took a really long time and it was difficult to find out what was going on

The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t ...

The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t continually told the offer wasn’t imminent but it took over a month to finish the endgame

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A friendly customer orientated buildig society

From the beginning when our broker recommended Hinckley & Rugby we have found them efficient and easy to deal with...

From the beginning when our broker recommended Hinckley & Rugby we have found them efficient and easy to deal with
Even through the coronavirus crisis everything has been dealt with in a professional manner with the minimum of delay
At a time when many companies are using the pandemic as an excuse Hinckley & Rugby have given this customer the confidence and reassurance needed

My only regret is that I did not come across Hinckley & Rugby many years earlier

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Excellent service

Very easy process helpful staff very quick to respond to emails even through this epidemic so I cannot fault the process in any way.

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contact system

yesterday I filled information for someone to contact me leaving my mobile number as yet I have heard nothing, if this is how you conduct business from an adviser well either you can't be bothered or you are in undated. either way your customer...

yesterday I filled information for someone to contact me leaving my mobile number as yet I have heard nothing, if this is how you conduct business from an adviser well either you can't be bothered or you are in undated. either way your customer service is much to be desired.

Phil Follows

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Mortgage support

Helpful staff and always prompt in responding

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Making contact really diffult

Hinckley and Rugby have provided a great service in the past. During COVID-19 (and yes I know it's a huge challenge for everyone) it is impossible, And if they send you a secure link to Egress.......good luck! It really shouldn't be this difficult.

Andrea

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Communication could be better

The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc....

The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc.
Aside from this, they were very friendly, I appreciate their offering of a mortgage.

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Very good

Happy and pleased with the transaction

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Very efficient

Our experience in the application process, and through to completion was a very good one! Even though the extreme circumstances of covid19 the team all worked well to help us compete. Thank you to all. David Dodd

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H&R

Excellent service from start of process to completion

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Top class product for retirees.

Short term interest only mortgage for retirees. Later life mortgage was perfect while we decided the right time to sell our holiday home. Not many options around at reasonable a rate. Excellent products

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Poor experience overall

A number of issues throughout the process including changes being made to my mortgage offer without making me aware; reluctance to change the mortgage offer to reflect change of solicitor; nobody willing to give me any information for the first few...

A number of issues throughout the process including changes being made to my mortgage offer without making me aware; reluctance to change the mortgage offer to reflect change of solicitor; nobody willing to give me any information for the first few weeks; and issues with release of funds the afternoon before completion.
My most positive interaction has come since actually completing on the mortgage.

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Mortgage application

From start to finish the process has been very pleasant and professional experience

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Snail pace incompetence.

Three months to get a mortgage completed. and not even the one we desired. They would only make the offer to one borrower solely when we wanted two borrowers. How is one person more financially sound than two people earning? You basically have to...

Three months to get a mortgage completed. and not even the one we desired. They would only make the offer to one borrower solely when we wanted two borrowers. How is one person more financially sound than two people earning? You basically have to prove that you really don’t need a loan because you have so much money to cover any possible default.
The solicitors they use are a joke.
I new more about conveyancing than them from previous house purchases. They must be trainees reading from a script. If you asked a question, they had to call you back with the answer. Every call required a 2 minute series of ‘security’ questions before you could have a conversation. The best form we received to fill in was ‘did we have any connections to Persons of Political Influence’. Such a judgemental question and what on earth has it to do with a simple domestic mortgage?

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Polite and helpful staff

Polite and helpful staff. Downside was a ‘tick box’ system that required documentation that was unnecessary.

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Very slow service and absurd valuations

The valuations that we received were unrealistically low, necessitating an additional mortgage simply to remortgage. It seems you cannot challenge this which spoilt the whole experience

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What a building society should be

Fast efficient and nothing was a problem. Very professional and as an Investment Banker, I was impressed with everything. Fantastic can do attitude

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