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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (475 reviews)

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4.74

Based on 474 reviews, last reviewed 19th Aug 2026

57% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Really helpful advice and understanding from Anne-Ma... Really helpful advice and understanding from Anne-Marie of issue raised. Professionally dealt with. Reviewed on: 19th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (475)

Outstanding support

In December i lost my husband and Louise from H&R has been the person who has supported me regarding my mortgage. She has been outstanding and so helpful that i don't think during this difficult time i would have managed regarding my home and the mortgage. She called me very regularly and her support and encouraging words have been incredable and knowing that she is only on the end of the phone has meant more than any family member calling to check in. She is a credit to the company and a very outstanding and warm human who was very understanding and interested in us as a family and empathic to our grief. Reviewed on: 3rd September 2026

Really helpful advice and understanding from Anne-Ma...

Really helpful advice and understanding from Anne-Marie of issue raised. Professionally dealt with. Reviewed on: 19th August 2026

Reply from Hinckley & Rugby Building Society Hi David, Thank you for your kind feedback. We’re really pleased to hear that Anne-Marie was able to provide helpful advice and understanding, and that she dealt with your issue in such a professional way. We’ll be sure to pass your lovely comments on to her and the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

Super helpful, explained the detail I needed in a la...

Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Reply from Hinckley & Rugby Building Society Hi Paula, Thank you so much for your lovely feedback. We’re really pleased to hear that our team was able to explain everything clearly and in a way that helped you and your husband feel confident about making decisions on your next steps. We really appreciate you taking the time to share your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

My experience with Hinckley & Rugby Mortgage was ver...

My experience with Hinckley & Rugby Mortgage was very positive. Proper due process was followed and all the necessary checks were carried out thoroughly. I am pleased with the service and appreciated the professional and thorough approach throughout the process. You are the best Reviewed on: 10th August 2026

Reply from Hinckley & Rugby Building Society Hi Ekene, Thank you so much for your fantastic feedback. We’re delighted to hear that you had such a positive experience with your mortgage and appreciated the professional and thorough approach throughout the process. It’s great to know that you felt the necessary checks and due process were handled carefully and to your satisfaction. Your kind words mean a great deal to us, and we’re thrilled to hear that you think we’re the best! If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 13th August 2026

Very helpful and answered all my questions

Very helpful and answered all my questions Reviewed on: 7th August 2026

Reply from Hinckley & Rugby Building Society Hi Robert, Thank you for your lovely feedback. We’re really pleased to hear that you found us helpful and that we were able to answer all your questions. We really appreciate you taking the time to share your experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 13th August 2026

Great customer care

Every time I’ve had to contact the bank Ive got through really quickly and been greeted by friendly, knowledgeable and helpful staff. Reviewed on: 5th August 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us such a positive review. We're delighted to hear that whenever you’ve needed to contact us, you’ve received a quick response and been greeted by friendly, knowledgeable and helpful members of our team. Providing a reliable and supportive service to our members is very important to us, and we really appreciate your kind feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

Skilled and empathetic customer service

As a consumer, the mortgage world I can be one of great anxieties. The customer service advisor was very skilled in knowledge and expertise which was so reassuring but also very empathetic which was greatly appreciated. All these qualities are needed and l was truly grateful. Reviewed on: 4th August 2026

Reply from Hinckley & Rugby Building Society Hi Lynda, Thank you for taking the time to share such thoughtful feedback. We understand that navigating mortgages can feel overwhelming, so we're delighted to hear that our Customer Service Advisor provided the knowledge, expertise and reassurance you needed throughout the process. It's wonderful to know that their empathetic approach helped make your experience a more positive one. We'll be sure to share your kind words with the team, who will appreciate your recognition of the care and support they provided. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

Deborah Winterton is a star

Deborah Winterton was friendly professional and very helpful today 31/07/2026. Exceptional service. This review relates to her performance and not H & R in general. Reviewed on: 31st July 2026

Reply from Hinckley & Rugby Building Society Good morning Miss Baker, Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Deborah provided you with friendly, professional and helpful service, and that your experience was exceptional. We'll be sure to pass your kind comments on to Deborah, who I'm sure will really appreciate your feedback and recognition. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: **hrbs.co.uk/member-panel** Response date: 6th August 2026

Eloise is always very helpful and patient.

Eloise is always very helpful and patient. All staff are very quick to respond. The website could be much better, it could allow scenario creation based on the results of making overpayments for example. Reviewed on: 28th July 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave us your feedback. We're delighted to hear that Eloise has been so helpful and patient, and that you've found our team to be quick to respond. We'll be sure to pass your kind comments on to Eloise and the rest of the team. We also appreciate your suggestion about our website. Feedback like yours is invaluable. We'll make sure your comments are shared with the relevant team as we continue to improve our online services. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th July 2026

A human touch in this age !!!

Needed info about mortgage products and offers. Spoke to a human being which was a nice touch compared to other banks I have tried to get in touch with. Was given the information I wanted and in a clear manner. Definitely sticking with HRBS for my mortgage Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your experience. We're delighted to hear that you were able to speak with a member of our team and that you found the service helpful, clear and informative. Providing a personal service and taking the time to understand our members' needs is something we pride ourselves on, so it's wonderful to know this made a positive difference. We're also pleased to hear that you value the support you've received and that you’ll be continuing your mortgage journey with HRBS. Thank you for choosing us and for your continued trust. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

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