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Jaspreet

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Mixed experiences

The lady I dealt with the second time round, Alice, was very good and professional and called me back promptly to update me on my query. A completely different expedience to my previous call with an advisor from Hinckley and rugby who didn’t even put my query through, promised to call back with an update and after I waited a month before calling - I find out nothing had been done! Well done Alice for regaining some of the trust I lost in this bank! Reviewed on: 13th March 2026

Reply from Hinckley & Rugby Building Society Hi Jaspreet. Thank you for taking the time to pass on your feedback which will be shared with the team. I'm sorry to hear you experienced some difficulties with your initial phone call. If you need any further help or you would like to discuss this further please do not hesitate to call us on 0800 434 6343. Response date: 25th March 2026

Review of the Hinckley & Rugby Building Society, Mortgages:

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The lady who I spoke to was very polite and...

The lady who I spoke to was very polite and helpful Reviewed on: 26th June 2024

Reply from Hinckley & Rugby Building Society Hi Jaspreet Thank you for your feedback about the service you received from our mortgage team. Polite and helpful is exactly what we want to be delivering to all of our members, so its heartening to hear that’s how you would summarise your experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

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