Customer service are total time wasters who can barely speak English

Dont not use...it is impossible to transfer balance from Zopa to another card provider. You are trapped with them due to how they have there... Dont not use...it is impossible to transfer balance from Zopa to another card provider. You are trapped with them due to how they have there system set up. Its non UK compliant Read more Read less

Decent app but needs more functionallity such as 'Joint accounts' ability to transfer into a specific pot from a linked account via the existing 'pull' function.

Prior to speaking to one of Zopa Car Finance staff, I filled an online form Money Supermarket, the car finance company that was recommended was... Prior to speaking to one of Zopa Car Finance staff, I filled an online form Money Supermarket, the car finance company that was recommended was Zopa's Car Finance and I filled the application online and I was pre-approved with 100% guaranteed and I received a text message that one of their staffs will call me. Few minutes after the text I received a call a guy called Dave regarding car finance. As soon as he heard my voice, you could tell he was disappointed, I (guess not the kind of voice or accent Dave can't stand). So, as I was asking a question about a discount deal that Uber and Toyota have at this very moment, I basically asked him if Zopa Car Finance provides car finance to buy car from dealers such as Toyota. He straight concludes we are not going to offer you the finance you looking for. For some reason, Dave seems to be disturb by who I am as a person more than anything else, and has to enforce the power he had even though his approach was very unprofessional. You would expect a company or a business of magnitude Zopa Car Finance to get it right as a business with both their staffs and principles to treat people with dignity, respect and professionalism rather than their personal feelings or dislikes to certain people. If a business is tolerating and accommodating staffs such as Dave who have an inner agenda, you wonder and start questioning whether the business have any ethics and principle or it is there to marginalised certain sections of society. Oh! and Dave told me, after our phone conversation, you will receive a feedback and you can tell us about your experience, which I never received. Well! I wouldn't be surprised, if he withheld the customer feedback so that I wouldn't be able to leave a feedback on his conduct on the phone. There is something dodgy about the bloke. My message is in order to avoid the disappointment, indignity, humiliation, unworthy and how badly I was treated on the phone, I will urge you to avoid Zopa Car Finance, especially Dave. Read more Read less

Zopa is a great company. They look after their customers. I enjoy paying them as they are a fantastic credit provider

So easy to set up an account and manage it on their app and great rates too!

good not changing goid verry good

Bought a car wasent happy with condition and when I trying to return car was delayed and basically told I have to have car in... Bought a car wasent happy with condition and when I trying to return car was delayed and basically told I have to have car in the condition I sent photos and evidence of my complaint got treating messages about my credit file being effected did return car to garage for before my first payment was due so had no car and still ended up having to pay my finance after Read more Read less

Zopa makes saving easy AND enjoyable! There access and boost pots allow me to manage my money in different ways, making it possible to plan... Zopa makes saving easy AND enjoyable! There access and boost pots allow me to manage my money in different ways, making it possible to plan ahead for any of life's unexpected costs that may arise, whist also getting the most out of the money I do wish to lock away. The app is very easy to use, and you can see all of your savings clearly. I have never needed to contact Zopa directly, so I can't say that I have experience with dealing with their customer service, but I think the fact that I have never needed to contact them speaks for itself! I recommend Zopa regularly to my friends, and will continue to do so! Read more Read less