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Zopa reviews

Zopa Logo
Rated Excellent 4.94/5

Zopa reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 110,277 product reviews

Average score of 4.94/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Zopa have trended positively over the past 90 days

Latest positive rating

5/5

Excellent

Very transparent and good at not letting you down.

{"display":"Abosede","full_name":"Abosede","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Credit Card
Abosede 27th March 2025

Latest negative rating

1/5

Very poor customer service .

Very poor customer service . I have phoned up twice and none of them seem to know what they are doing .

{"display":"Antony V","full_name":"Antony V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Personal Loan
Antony V 27th March 2025

About Zopa

Zopa Bank is an award-winning financial services provider.

Zopa Bank launched in 2020. In 2005, Zopa built the first ever peer-to-peer lending company. After 16 years of delivering positive returns for our investors, the P2P lending side of the business was closed in 2021 so the team could fully focus on Zopa Bank.

Zopa Bank offer personal loans, credit cards and savings accounts and a handy app to manage your money 24/7.

Zopa at a glance

Reviews for Zopa

Showing 11 of 110277 company reviews Last reviewed within 7 days

Excellent

Credit Card 27th March 2025

Very transparent and good at not letting you down.

Rated Excellent 5/5
Read more product reviews

Very poor customer service .

Personal Loan 27th March 2025

Very poor customer service . I have phoned up twice and none of them seem to know what they are doing .

Rated Terrible 1/5
Read more product reviews
  • 5/5

    I’ve been using the Zopa credit card for a while now...

    I’ve been using the Zopa credit card for a while now, and I must say, it has been a fantastic experience. The standout feature for... I’ve been using the Zopa credit card for a while now, and I must say, it has been a fantastic experience. The standout feature for me is the Zopa mobile app—it’s incredibly intuitive, allowing me to track spending, set payment reminders, and manage my card with ease. Everything is clear and well-organized, making financial management simple even for someone who isn’t tech-savvy. Another huge plus is the customer service. Whenever I’ve had a query, their team has been quick to respond and genuinely helpful, which isn’t always the case with credit card providers. The application process was also fast and hassle-free, with a quick decision and smooth onboarding. The interest rates and fees are competitive, and I love that Zopa offers real-time spending insights to help me stay on top of my finances. However, one area for improvement would be the ability to request credit limit increases, as this currently isn’t an option. Also, at the time of writing, Apple Pay and Google Pay aren’t supported, which would be a great addition for convenience. Overall, if you’re looking for a modern, app-based credit card with great customer support and easy financial tracking, Zopa is a solid choice. I’d highly recommend it to anyone who values a digital-first experience! Read more Read less

    {"display":"Edward D","full_name":"Edward D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Edward D 26th March 2025
  • 5/5

    Card for all

    I applied for a credit card and the process was easy to understand set out in understanding English my whole experience with this company as been a positive experience

    {"display":"Chris m","full_name":"Chris m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Chris m 26th March 2025
  • 4/5

    Great customer service everyone was fantastic and he...

    Great customer service everyone was fantastic and helpful

  • 5/5

    Easy to use app, never had a problem with depositing...

    Easy to use app, never had a problem with depositing or withdrawing. Good communication

    {"display":"Jane ","full_name":"Jane ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1152552.png"}}'s avatar
    Cash ISA
    Jane 26th March 2025
  • 5/5

    I have multiple great services with Zopa

    I’m on my second loan along with other products the process has always been super easy and smooth.

    {"display":"Katie R","full_name":"Katie R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Katie R 26th March 2025
  • 5/5

    Lightning fast personal loan!

    I applied for a Zopa Loan through the CredAbility app as I was pre approved for a personal loan that I had been searching for.... I applied for a Zopa Loan through the CredAbility app as I was pre approved for a personal loan that I had been searching for. The interest rate was good and I already have a credit card with them, so I knew they were a good and reliable lender. I was mind blown over how quick and easy it was to apply! And then the money was in my account within seconds of me submitting the application! Amazing service! Read more Read less

    {"display":"Jusna ","full_name":"Jusna ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Jusna 26th March 2025
  • 5/5

    Everything is great

    Everything is great. Easy to set up

    {"display":"Tracey W","full_name":"Tracey W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Tracey W 26th March 2025
  • 5/5

    Easy access to app and emails. Excellent!

    Easy access to app and emails. Regular updates on account. Good accessible up to date information on app. Regular communication when payments are due. Excellent!

    {"display":"Stephen R","full_name":"Stephen R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Stephen R 25th March 2025
  • 5/5

    Applying for a loan is so easy and quick!

    Applying for a loan is so easy and quick!

    {"display":"Mitsuko C","full_name":"Mitsuko C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1150585.png"}}'s avatar
    Personal Loan
    Mitsuko C 25th March 2025

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