Zopa reviews
Zopa reviews
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What is this award?
The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback. Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.
This company has won:
- Best credit card provider 2025
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FCA approved and regulated -
Fully digital service with no in-person branches -
Manage your account or policy via an app or website -
On-line application and approval process
Review summary
People rate this company as Excellent based on 128,152 product reviews
Zopa’s loans and credit cards are loved for their easy application, quick approvals, and user-friendly app that helps keep track of payments and credit scores. Many find the interest rates competitive and appreciate the helpful, friendly service. However, frustrations arise over poor customer support, low credit limits, and rising or high interest rates, with some unhappy about app glitches and slow responses.
Positive themes
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Zopa’s loan process is quick, easy and hassle-free with fast money transfers.
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The Zopa app is simple to use and great for managing loans and credit cards.
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Zopa’s customer service is friendly and helpful when you need assistance.
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Negative themes
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Customer service can be poor with long waits and unhelpful responses.
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Credit card limits are very low and rarely increase despite good payment history.
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Interest rates are high or rising quickly causing dissatisfaction among users.
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