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Zopa: Current account reviews

Name: Current account
Rating: 4.83 (6591 reviews)

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4.83

Based on 6,591 reviews, last reviewed 2nd Jun 2026

89% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

I called Zopa about an refund and they help me with... I called Zopa about an refund and they help me with my refund I would so recommend Zopa to anyone who is looking for a new bank account that actually ... Read more Reviewed on: 2nd June 2026

Latest lowest rating:

1

Security and customer service non existent They gave away thousands of pounds of my money in a fraud . Not their fault obviously not security isn’t good enough and customer service is appalling... Read more Reviewed on: 30th May 2026

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About this product

Biscuit is a free-to-open current account from Zopa.

You can open a Zopa Biscuit account in the app and it only takes a few minutes. Opening a Biscuit current account gives you access to intuitive budgeting tools, real-time spending notifications and no hidden fees.

Zopa Biscuit current account reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Zopa Current account reviews (6591)

I called Zopa about an refund and they help me with...

I called Zopa about an refund and they help me with my refund I would so recommend Zopa to anyone who is looking for a new bank account that actually helps and pays you back with a 2% aer witch is good for me Reviewed on: 2nd June 2026

Security and customer service non existent

They gave away thousands of pounds of my money in a fraud . Not their fault obviously not security isn’t good enough and customer service is appalling. It took over 3 months to get my money back and then they got the figure wrong. I had next to no communication during the nightmare and overall without customer service or secure systems what’s the point of being a bank ! Reviewed on: 30th May 2026

No MSE £15 credit as promised

I applied for a current (Biscuit) account using a MSE link in March 2026 promising a credit of £15. I used the right link but no£15 has arrived and Zopa deny that I used the right link even though it is the only link that I have ever known about. Several attempts at resolution have failed as helpchats are the only method of interaction and I keep getting the "we've paid everyone out" line. I have lodged a complaint. Ironically, I have spent more and their staff have spent more that £15 worth of time on this so it would've made sense just to give me the money which I would have kept with them in another of their accounts! Reviewed on: 30th April 2026

Great interest rate offers.

Nice simple to use app and great interest rate offers. Reviewed on: 27th April 2026

Zopa app is excellent.

Zopa app is excellent. Savings rates are fairly competitive. And I have contacted service team twice, very helpful. Reviewed on: 24th April 2026

Great Biscuit account and linked savings account

Great Biscuit account and linked savings account Reviewed on: 23rd April 2026

Great professional service, quick and easy processing.

Great professional service, quick and easy processing. Reviewed on: 22nd April 2026

love transfer between banks function

I love the transfer between banks function. Makes life a lot easier. Reviewed on: 22nd April 2026

Current account review.

Interest rate is good for the sector, app is easy to use. On occasion, the online chat respondents should have been better. Reviewed on: 21st April 2026

Head & shoulders above the old school banks

Head & shoulders above the old school banks Reviewed on: 21st April 2026

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