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Zopa: Current account reviews

Name: Current account
Rating: 4.83 (6595 reviews)

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4.83

Based on 6,595 reviews, last reviewed 12th Jun 2026

90% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Compliant dealt with comprehensively I previously left a poor review for Zopa. I was waiting for a response to a complaint I had lodged as they hadn't given me a bonus I was entitled to. ... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

Security and customer service non existent They gave away thousands of pounds of my money in a fraud . Not their fault obviously not security isn’t good enough and customer service is appalling... Read more Reviewed on: 30th May 2026

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About this product

Biscuit is a free-to-open current account from Zopa.

You can open a Zopa Biscuit account in the app and it only takes a few minutes. Opening a Biscuit current account gives you access to intuitive budgeting tools, real-time spending notifications and no hidden fees.

Zopa Biscuit current account reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Zopa Current account reviews (6595)

Compliant dealt with comprehensively

I previously left a poor review for Zopa. I was waiting for a response to a complaint I had lodged as they hadn't given me a bonus I was entitled to. A little while later, I received a detailed response where it was clear that the individual had spent a lot of time reading transcriptions of chats and reading material pertaining to the offer. The result was that while their process had failed to register my suitability for the bonus, despite there being no transparency on my side, that i hadn't been treated in the deserved manner. This is the level of care I expect and this is to be commended. Reviewed on: 12th June 2026

They help me to gain interest through their current...

They help me to gain interest through their current account. Reviewed on: 12th June 2026

I've loved my time with Zopa.

I've loved my time with Zopa. I've used them for their current account and savings accounts and it's such a user friendly app, with greater customer service and the best interest rates! Reviewed on: 11th June 2026

They ran an offer where you got £20 for recommendati...

They ran an offer where you got £20 for recommendations, I did 3 recommendations so should have received £60 but only got £40 Reviewed on: 11th June 2026

I called Zopa about an refund and they help me with...

I called Zopa about an refund and they help me with my refund I would so recommend Zopa to anyone who is looking for a new bank account that actually helps and pays you back with a 2% aer witch is good for me Reviewed on: 2nd June 2026

Security and customer service non existent

They gave away thousands of pounds of my money in a fraud . Not their fault obviously not security isn’t good enough and customer service is appalling. It took over 3 months to get my money back and then they got the figure wrong. I had next to no communication during the nightmare and overall without customer service or secure systems what’s the point of being a bank ! Reviewed on: 30th May 2026

No MSE £15 credit as promised

I applied for a current (Biscuit) account using a MSE link in March 2026 promising a credit of £15. I used the right link but no£15 has arrived and Zopa deny that I used the right link even though it is the only link that I have ever known about. Several attempts at resolution have failed as helpchats are the only method of interaction and I keep getting the "we've paid everyone out" line. I have lodged a complaint. Ironically, I have spent more and their staff have spent more that £15 worth of time on this so it would've made sense just to give me the money which I would have kept with them in another of their accounts! Reviewed on: 30th April 2026

Great interest rate offers.

Nice simple to use app and great interest rate offers. Reviewed on: 27th April 2026

Zopa app is excellent.

Zopa app is excellent. Savings rates are fairly competitive. And I have contacted service team twice, very helpful. Reviewed on: 24th April 2026

Great Biscuit account and linked savings account

Great Biscuit account and linked savings account Reviewed on: 23rd April 2026

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