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Chip: Savings App reviews

4.93
Based on 14,510 reviews, last reviewed 31st May 2024
98% decrease in 5 star reviews
in the past 90 days
88% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Really good savings app. Really good savings app. Simple to use and with a good rate Reviewed on: 31st May 2024
Giorgio Caratti's avatar
Giorgio Caratti

Latest lowest rating:

1

Yet another faceless company in the savings field Yet another faceless company in the savings field Reviewed on: 29th May 2024
O-S-J's avatar
O-S-J

About the Savings App

Chip allows users to connect their current accounts and automatically save a little money every few days.

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Chip Savings App reviews (14510)

Really good savings app.

5
Really good savings app. Simple to use and with a good rate Reviewed on: 31st May 2024
Giorgio Caratti's avatar
Giorgio Caratti

Chip channel the brand new customers only advert

3
Remember the Nationwide Brand New Customers Only advert in 2020 when a customer could only have something if they are a new customer and were not allowed to have it if they were an existing customer, e.g. free pens were only for brand new customers only. Well the Chip marketing team must have remembered this advert as they are only offering the new 5.01% rate to brand new customers only for a year. It then reduces to the standard rate that existing customers get, currently 4.84%.. So the current standard rate is obviously not attracting new customers well so they have to offer a better rate to attract them. However they want to save money by not offering this rate to existing customers. As highlighted in the Nationwide advert not a great customer service approach that may impact customer loyalty down the line as if the customers see a better offer they will be less likely to stay with Chip as they do not feel they are dealt with fairly there. I may move to another provide that offers a better 12 month brand new customers only rate if I can find one as I see no reason to have any customer loyalty for Chip. with this sort of focused offer. Reviewed on: 31st May 2024
Ian's avatar
Ian

Easy to use and great rates

5
Easy to use and download, Chip offers v good rates with instant access. They have been helpful and accommodating with queries and information- a real personal touch. The True-Layer transfers in and out of my bank account are seamless and instant. Reviewed on: 30th May 2024
Andrew S's avatar
Andrew S

Yet another faceless company in the savings field

1
Yet another faceless company in the savings field Reviewed on: 29th May 2024
O-S-J's avatar
O-S-J
Reply from Chip Hi there, Thank you for taking the time to leave us a review and a rating. If you're having trouble with something, please reach out to us via email at [email protected] or via the in-app chat which can be found in the Profile tab and we'll be happy to help. Many thanks, - Ryan Response date: 29th May 2024
Chip's avatar
Chip

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