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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.74/5

Hinckley & Rugby Building Society reviews

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Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,723 product reviews

Average score of 4.74/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Convenient being local.

Convenient being local. Quick efficient & very helpful staff in the branch

{"display":"Jill ","full_name":"Jill ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Jill 29th March 2025

Latest negative rating

1/5

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to... Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Read more Read less

{"display":"Gardener","full_name":"Gardener","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Gardener 6th March 2025
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1723 company reviews • Last reviewed within 7 days

Convenient being local.

Savings • 29th March 2025

Convenient being local. Quick efficient & very helpful staff in the branch

{"display":"Jill ","full_name":"Jill ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Friendly, professional, efficient.

Savings • 27th March 2025

Diane at Nuneaton branch was friendly, professional and highly efficient .... exactly what is required for customer satisfaction and retention ...... Excellent

{"display":"J C","full_name":"J C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
J C
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Rita was very helpful.

    Rita was very helpful. It proved easy to change accounts for my elderly mother. The cancelled and new passbooks were returned by post safely and swiftly after my visit.

    {"display":"A J P","full_name":"A J P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    A J P 27th March 2025
  • 5/5

    The experience was very easy at the Lutterworth branch!

    The experience was very easy at the Lutterworth branch!

    {"display":"Michael S","full_name":"Michael S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael S 25th March 2025
  • 5/5

    Quick, quality and Friendly service

    Quick, quality and Friendly service

    {"display":"Ranasinghe a","full_name":"Ranasinghe a","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ranasinghe a 18th March 2025
  • 5/5

    The staff at Lutterworth branch are always helpful &...

    The staff at Lutterworth branch are always helpful & friendly. I went in to put notice on my account to pay off a chunk of... The staff at Lutterworth branch are always helpful & friendly. I went in to put notice on my account to pay off a chunk of my mortgage and they let me know I could have the money straight away because of rate change - thank you for being so sincere. Read more Read less

    {"display":"Stephen W","full_name":"Stephen W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen W 17th March 2025
  • 5/5

    Nuneatons Excellent Ladies Team

    The ladies in the Nuneaton branch are very helpful, always happy to answer questions and give an EXCELLENT service with a friendly smile

    {"display":"GILLIAN ","full_name":"GILLIAN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GILLIAN 17th March 2025
  • 5/5

    Very knowledgeable staff and extremely helpful

    Very knowledgeable staff and extremely helpful

    {"display":"C W","full_name":"C W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    C W 15th March 2025
  • 5/5

    I opened a new ISA account with you and was dealt wi...

    I opened a new ISA account with you and was dealt with by Jade. I cannot praise her highly enough for helping me open my... I opened a new ISA account with you and was dealt with by Jade. I cannot praise her highly enough for helping me open my account as i tend to suffer from anxiety issues and become confused. She explained everything simply and clearly to me. Please pass on my thanks to her. Read more Read less

    {"display":"N J Linney","full_name":"N J Linney","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    N J Linney 14th March 2025
  • 3/5

    Opening a bond

    I went in to collect a form to open a bond because I couldn’t open it online. I wasn’t confident about the transfer in process... I went in to collect a form to open a bond because I couldn’t open it online. I wasn’t confident about the transfer in process as the man said I could probably only do one transfer. Which was more than my daily limit. So I ordered a cheque book and went back in. So a week later the bond I wanted had changed although it was the same rate it was a shorter term. I explained that the money would be available in my account the next day and left the form and cheque. The next day my account was classed as overdrawn as the cheque was presented straight away and debited from my account which I found very stressful. Read more Read less

    {"display":"Jane ","full_name":"Jane ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane 11th March 2025
  • 5/5

    Personal service

    Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office

    {"display":"ELIZABETH","full_name":"ELIZABETH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    ELIZABETH 11th March 2025

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