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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.75/5

Hinckley & Rugby Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,765 product reviews

Average score of 4.75/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Latest positive rating

5/5

We cannot fault , we are sad to leave and only did s...

We cannot fault , we are sad to leave and only did so as HR could not match a deal we got and times are very hard.

{"display":"Rah","full_name":"Rah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Rah 8th May 2025

Latest negative rating

1/5

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to... Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Read more Read less

{"display":"Gardener","full_name":"Gardener","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Gardener 6th March 2025
See more reviews for Hinckley & Rugby Building Society products

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1765 company reviews • Last reviewed within 7 days

We cannot fault , we are sad to leave and only did s...

Mortgages • 8th May 2025

We cannot fault , we are sad to leave and only did so as HR could not match a deal we got and times are very hard.

{"display":"Rah","full_name":"Rah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rah
Rated Excellent • 5/5
Read more product reviews

Hinckley & Rugby have been very helpful.

Savings • 7th May 2025

Hinckley & Rugby have been very helpful. Applied for a savings account, the account closed to new customers on the day I sent the cheque,... Hinckley & Rugby have been very helpful. Applied for a savings account, the account closed to new customers on the day I sent the cheque, and Hinckley & Rugby honoured the cheque, which I was very grateful for Read more Read less

{"display":"Judith K","full_name":"Judith K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very good, helpfult customer service and mortgage qu...

    Very good, helpfult customer service and mortgage quickly sorted.

    {"display":"AM","full_name":"AM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    AM 2nd May 2025
  • 5/5

    Excellent friendly and personal service from Mandy

    Excellent friendly and personal service from Mandy

    {"display":"Alan b","full_name":"Alan b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan b 30th April 2025
  • 5/5

    Mandy explained everything about the product

    Mandy explained everything about the product

    {"display":"Panna P","full_name":"Panna P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Panna P 30th April 2025
  • 5/5

    Got through very quickly agent very helpful

    Got through very quickly agent very helpful answered all my questions.first class service.

    {"display":"Heather I","full_name":"Heather I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Heather I 30th April 2025
  • 5/5

    Excellent Service 5*

    Easy to download forms with clear and concise instructions. Exceptionally quick processing.

    {"display":"Sue Rose","full_name":"Sue Rose","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sue Rose 30th April 2025
  • 5/5

    Staff Professional and helpful and the products prov...

    Staff Professional and helpful and the products provide values for money

    {"display":"Ynan","full_name":"Ynan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ynan 28th April 2025
  • 5/5

    Excellent customer service

    Called me when they said they would. Very reassuring manner when I was concerned about posting a cheque

    {"display":"Fiona B","full_name":"Fiona B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fiona B 25th April 2025
  • 5/5

    Very professional approach and was caring, sympathet...

    Very professional approach and was caring, sympathetic and ensured that my requirements were met to my satisfaction.

    {"display":"Alan D","full_name":"Alan D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan D 25th April 2025
  • 5/5

    My favourite building society

    Friendly and helpful service and they have branches you can go into. I have several cash ISA's with them and each of them have been... Friendly and helpful service and they have branches you can go into. I have several cash ISA's with them and each of them have been the highest interest within the local area . I like the fact that they have branches you can go into as I like face to face service. Read more Read less

    {"display":"Janet W","full_name":"Janet W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janet W 24th April 2025

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