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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.81/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,078 product reviews

Average score of 4.81/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2078 company reviews • Last reviewed within 7 days

Staff are most helpful and friendly.

Savings • 22nd March 2026

Staff are most helpful and friendly. My only issue is that you do not do 1 year ISA's we are in our 80's and do... Staff are most helpful and friendly. My only issue is that you do not do 1 year ISA's we are in our 80's and do not want 2 or longer investments these days. Read more Read less

{"display":"Fossey","full_name":"Fossey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very excellent Customer service but doesnt have the...

Savings • 22nd March 2026

Very excellent Customer service but doesnt have the best interest rates.

{"display":"Matthew Maragh","full_name":"Matthew Maragh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great staff but processes are antiquated & outdated.

    Staff are really friendly and helpful but some of the prices are antiquated and outdated. I don't want to be given a cheque if I... Staff are really friendly and helpful but some of the prices are antiquated and outdated. I don't want to be given a cheque if I want to withdraw funds but don't have a pre registered bank account to transfer into. Read more Read less

    {"display":"Lynne","full_name":"Lynne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lynne 21st March 2026
  • 5/5

    1 used the branch at Broughton Astley.

    1 used the branch at Broughton Astley. Michelle was very helpful and ac please to deal with .The branch is convenient as I live in Broughton Astley

    {"display":"susan ","full_name":"susan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    susan 21st March 2026
  • 5/5

    Brilliant Customer Service

    Had a call with customer service Emma Brooks who guided me step by step in setting up online security

    {"display":"J Mistry","full_name":"J Mistry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    J Mistry 20th March 2026
  • 5/5

    H&R Customer Service/Admin Team

    I spoke with Chloe on the H&R Customer Service/Admin Team. She was extremely helpful and knowledgeable and I felt confident that she would be able... I spoke with Chloe on the H&R Customer Service/Admin Team. She was extremely helpful and knowledgeable and I felt confident that she would be able to help us. Very good customer service provided H&R BS. Read more Read less

    {"display":"Tina","full_name":"Tina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tina 20th March 2026
  • 5/5

    Excellent, friendly customer service.

    Tracy was really patient with me, answering all my questions clearly and precisely, not hurrying me at any point. She was very proactive in supplying... Tracy was really patient with me, answering all my questions clearly and precisely, not hurrying me at any point. She was very proactive in supplying additional information. She was efficient and most helpful, a pleasure to deal with.. Excellent customer service! Read more Read less

    {"display":"Jennifer G","full_name":"Jennifer G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jennifer G 20th March 2026
  • 5/5

    Always helpful nice willing to help

    Always helpful nice willing to help

    {"display":"Jackie hall","full_name":"Jackie hall","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jackie hall 20th March 2026
  • 5/5

    Genuinely helpful staff.

    Genuinely helpful staff. Excellent customer service!

    {"display":"Gillian S","full_name":"Gillian S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gillian S 20th March 2026
  • 5/5

    Friendly Customer Service

    I hold a regular 30 day saver, good account for me to save and access when needed. Friendly customer service always.

    {"display":"Lelia","full_name":"Lelia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lelia 19th March 2026
  • 5/5

    Phone answered quickly by a real person who knew wha...

    Phone answered quickly by a real person who knew what they were doing. The first time this has happened with a financial institution for about... Phone answered quickly by a real person who knew what they were doing. The first time this has happened with a financial institution for about a decade, so thank you H&R! Read more Read less

    {"display":"Richard f","full_name":"Richard f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Richard f 19th March 2026

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