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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.77/5

Hinckley & Rugby Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,901 product reviews

Average score of 4.77/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Marie was extremely helpful when setting up my account

Marie was extremely helpful not only in setting up the account I was interested in but also advising in the best options for my existing... Marie was extremely helpful not only in setting up the account I was interested in but also advising in the best options for my existing account. All the staff at the branch are first rate. Always helpful, friendly and professional with the personal touch. Read more Read less

{"display":"Kate M","full_name":"Kate M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Kate M 10th November 2025

Latest negative rating

1/5

Personal service - long my it last

Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch... Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that alone; the personal touch is what I have always valued most - problems solved quickly, queries answered clearly, and everything done so pleasantly. I would be sad to lose this customer-friendly contact and hope it will survive alongside the new 'easy to use' online service. Read more Read less

Savings
Verified source 12th October 2025
See more reviews for Hinckley & Rugby Building Society products

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1901 company reviews • Last reviewed within 7 days

Marie was extremely helpful when setting up my account

Savings • 10th November 2025

Marie was extremely helpful not only in setting up the account I was interested in but also advising in the best options for my existing... Marie was extremely helpful not only in setting up the account I was interested in but also advising in the best options for my existing account. All the staff at the branch are first rate. Always helpful, friendly and professional with the personal touch. Read more Read less

{"display":"Kate M","full_name":"Kate M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very helpful, friendly, knowledgable

Savings • 6th November 2025

Very helpful, friendly, knowledgable

{"display":"Ken S","full_name":"Ken S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Exceptionally helpful staff.

    Exceptionally helpful staff, despite being very close to closing time all the staff were happy to spend time to explain what was needed. Then the... Exceptionally helpful staff, despite being very close to closing time all the staff were happy to spend time to explain what was needed. Then the manager was happy to continue with the process in his office. Read more Read less

    {"display":"Jacky W","full_name":"Jacky W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jacky W 5th November 2025
  • 5/5

    Smooth process from start of application to finish

    Smooth process from start of application to finish

    {"display":"Julie H","full_name":"Julie H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Julie H 5th November 2025
  • 5/5

    Was dealt with professionally and friendly at the Ru...

    Was dealt with professionally and friendly at the Rugby office. Jeanette explained everything to me and filled in the form. Left feeling satisfied.

    {"display":"Mrs Mary Partridge","full_name":"Mrs Mary Partridge","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs Mary Partridge 5th November 2025
  • 5/5

    Easy to open new account.

    Easy to open new account. Online invitation and submit by post. Account opened within 36 hours

    {"display":"Not available ","full_name":"Not available ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Not available 4th November 2025
  • 5/5

    Very efficient and friendly.

    Very efficient and friendly. Everything was sorted out and the account was open in minutes.

    {"display":"Clive D","full_name":"Clive D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Clive D 4th November 2025
  • 5/5

    When my partner got arrested as couldn't return to t...

    When my partner got arrested as couldn't return to the joint property the people I spoke to were absolutely amazing. With me every step of the way and so reassuring.

    {"display":"Sarah C","full_name":"Sarah C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sarah C 30th October 2025
  • 5/5

    I owe them for giving us a chance to get...

    I owe them for giving us a chance to get on the ladder

    {"display":"Amy Greensmith","full_name":"Amy Greensmith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Amy Greensmith 24th October 2025
  • 5/5

    Thanks - Coalville branch of Hinckley and Rugby

    The experience i had at the Coalville branch of Hinckley and Rugby building society was exactly what i was hoping for, Lucy the advisor talked... The experience i had at the Coalville branch of Hinckley and Rugby building society was exactly what i was hoping for, Lucy the advisor talked me through the product i wanted clearly and smoothly, the most important thing for me was that i could do it face to face in branch which investors are valuing more and more. I will be visiting Lucy again in April 2026 to open my new ISA, Thanks Hinckley and Rugby building society for staying on the highstreet. Read more Read less

    {"display":"Tom M","full_name":"Tom M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom M 24th October 2025
  • 5/5

    Staff are very friendly & helpful.

    Staff are very friendly & helpful. Service is quick & efficient. Rate of interest is not very high on general saving account. & opening hours are slightly restricted.

    {"display":"Philip J","full_name":"Philip J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip J 23rd October 2025

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