Easy to open account lovely friendly team in branch

I was served by Neil, who was professional and friendly. He answered my questions fully. He did point out that I could get a better... I was served by Neil, who was professional and friendly. He answered my questions fully. He did point out that I could get a better rate of interest with Hinckley & Rugby than my current building society. Read more Read less

Very quick response to a slightly complicated request. The only negative point is that the product is transactable only by post and the building society... Very quick response to a slightly complicated request. The only negative point is that the product is transactable only by post and the building society doesn't have a FREEPOST address or provide reply-paid envelopes, so transacting is costly. Read more Read less

Really helpful advice and understanding from Anne-Marie of issue raised. Professionally dealt with.

Answered my questions in an understandable, friendly manner. Also tried to upsell a product.

very helpful and quick to find a solution to my problem. A pleasure to deal with

Jennifer Williams was very efficient excellent and answered all my questions promptly.

Lauren H , identified an issue with our ISA transfer , made contact and made communication easy. All looks like it’s back on track.

Easy to contact and set up appointment. Lutterworth branch very helpful when setting up our new ISAs.