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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent 4.75/5

Hinckley & Rugby Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,697 product reviews

Average score of 4.75/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Credibility

Hinckley & Rugby Building Society was thorough and it speaks to their credibility.

{"display":"Michael Alex","full_name":"Michael Alex","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1107297.png"}}'s avatar
Mortgages
Michael Alex 19th February 2025

Latest negative rating

1/5

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Read more Read less

{"display":"Amila S","full_name":"Amila S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Amila S 4th October 2024

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1697 company reviews Last reviewed within 7 days

Credibility

Mortgages 19th February 2025

Hinckley & Rugby Building Society was thorough and it speaks to their credibility.

Rated Excellent 5/5
Read more product reviews

Wigston branch visit

Savings 18th February 2025

I visited the Wigston branch to open an account and was seen promptly. The assistant Rita was very polite and helpful and explained everything thoroughly.... I visited the Wigston branch to open an account and was seen promptly. The assistant Rita was very polite and helpful and explained everything thoroughly. I like this traditional way of dealing with customers in person. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Very easy to open accounts and staff very helpful

    Very easy to open accounts and staff very helpful

    {"display":"Gary R","full_name":"Gary R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gary R 14th February 2025
  • 5/5

    Jeanette Sobalski

    Jeanette was very professional and friendly, when I explained what I wanted and why she chose the best account for me

    {"display":"Carol Ball","full_name":"Carol Ball","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carol Ball 13th February 2025
  • 5/5

    Hinckley and Rugby service has been excellent.

    Hinckley and Rugby service has been excellent. They are super fast, and they are flexible to accommodate your circumstance. You are sure to get a... Hinckley and Rugby service has been excellent. They are super fast, and they are flexible to accommodate your circumstance. You are sure to get a deal with them. The only reason they don't have a 5-star right now is the interest rate—it's a bit high, relatively Read more Read less

    {"display":"Daddyfish","full_name":"Daddyfish","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1104088.png"}}'s avatar
    Mortgages
    Daddyfish 11th February 2025
  • 5/5

    Rita was very helpful, very clear and took me throug...

    Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and... Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were her colleagues present also. So all in all, very glad I chose H&R and the South Wigston branch, to put my money away, so many thanks! Nigel. Read more Read less

    {"display":"Nigel L","full_name":"Nigel L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel L 10th February 2025
  • 5/5

    Opening a new account

    The business of opening a new account was smoothly and efficiently dealt with and staff were most helpful in helping fill out the paperwork. As... The business of opening a new account was smoothly and efficiently dealt with and staff were most helpful in helping fill out the paperwork. As we are fairly elderly ladies they were sensitive enough to move at our pace and speak clearly. the whole process took only 30minutes, a real contrast to trying to open a bank account last year, which took hours and more than one visit to a bank. Read more Read less

    {"display":"Ruth B","full_name":"Ruth B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ruth B 29th January 2025
  • 5/5

    Helped to Open a New Account

    Liam was very helpful, ensuring that I was aware of the terms and conditions that applied to the account that I wished to open. He... Liam was very helpful, ensuring that I was aware of the terms and conditions that applied to the account that I wished to open. He was efficient and friendly, explaining the process involved and ensuring that my questions were answered. Read more Read less

    {"display":"APMcL","full_name":"APMcL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    APMcL 24th January 2025
  • 5/5

    Excellent service received in your Coalville branch.

    Excellent service received in your Coalville branch. Very quick and easy process as a new customer.

    {"display":"Lisa W","full_name":"Lisa W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lisa W 23rd January 2025
  • 5/5

    I enquired about having my first ISA and got helpful...

    I enquired about having my first ISA and got helpful but not forceful information.the person was friendly and encouraging with the products available?

    {"display":"Monica d","full_name":"Monica d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Monica d 22nd January 2025
  • 5/5

    True Customer Service...

    Liam who served and explained the account I was interested in is an assett to TheCompany .I cannot hear very well being 83. It was... Liam who served and explained the account I was interested in is an assett to TheCompany .I cannot hear very well being 83. It was such an advantage to be able to comunicate with a person and not told to go online . Read more Read less

    {"display":"Margaret j","full_name":"Margaret j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret j 16th January 2025

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