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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.75/5

Hinckley & Rugby Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,787 product reviews

Average score of 4.75/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Manager and staff of Rugby branch extremely helpful...

Manager and staff of Rugby branch extremely helpful when I needed to manage my mother’s account remotely. Very prompt and efficient service.

{"display":"B S","full_name":"B S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
B S 26th July 2025

Latest negative rating

1/5

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to... Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Read more Read less

{"display":"Gardener","full_name":"Gardener","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Gardener 6th March 2025
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1787 company reviews • Last reviewed within 7 days

Manager and staff of Rugby branch extremely helpful...

Savings • 26th July 2025

Manager and staff of Rugby branch extremely helpful when I needed to manage my mother’s account remotely. Very prompt and efficient service.

{"display":"B S","full_name":"B S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
B S
Rated Excellent • 5/5
Read more product reviews

Mandy at Hinckley & Rugby South Wigston was very hel...

Savings • 18th July 2025

Mandy at Hinckley & Rugby South Wigston was very helpful.

{"display":"Alice A","full_name":"Alice A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Hinckley & Rugby Building Society
Hello Alice and thank you for taking the time to tell us about the service you received from Mandy in our team in South Wigston. It’s always great to hear that our people are helpful, as that’s exactly what we’re here for. Should you need any further assistance please do not hesitate to reach out. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel
23rd July 2025
Hinckley & Rugby Building Society
  • 5/5

    I was given the information I needed in a friendly a...

    I was given the information I needed in a friendly and helpful way . I had applied for a cash ISA and at the appointment... I was given the information I needed in a friendly and helpful way . I had applied for a cash ISA and at the appointment I was guided through the whole process in a very friendly way and everything was explained fully.. Read more Read less

    {"display":"Margaret H","full_name":"Margaret H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret H 15th July 2025
  • 5/5

    Happy Mortgage Client

    Provided me with a mortgage which was a tricky scenario to accommodate. Whenever I’ve liaised with them they’ve been very helpful and always done what they’ve promised.

    {"display":"David Lewis","full_name":"David Lewis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1273062.png"}}'s avatar
    Mortgages
    David Lewis 12th July 2025
  • 5/5

    HRBS are wonderful.

    HRBS are wonderful. Probably the best mortgage experience I have ever had

    {"display":"Onur Ibrahim","full_name":"Onur Ibrahim","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1273053.png"}}'s avatar
    Mortgages
    Onur Ibrahim 12th July 2025
  • 5/5

    Very Helpful and all questions answered

    Very Helpful and all questions answered

    {"display":"Mark C","full_name":"Mark C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark C 9th July 2025
  • 5/5

    Hinkley & Rugby have provided a very good service -...

    Hinkley & Rugby have provided a very good service - not the cheapest but I am generally impressed

    {"display":"Nick L","full_name":"Nick L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nick L 26th June 2025
  • 5/5

    Great service

    From the first contact and enquiry to completion of the isa the stages of the process were clearly explained.

    {"display":"Nigel P","full_name":"Nigel P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel P 18th June 2025
  • 5/5

    Very helpful staff!

    Very helpful staff who were able to accommodate our request to schedule an appointment to allow us to open our 2-year fixed cash ISA’s at... Very helpful staff who were able to accommodate our request to schedule an appointment to allow us to open our 2-year fixed cash ISA’s at 4.08% at very short notice, prior to the interest rate change the next day. Read more Read less

    {"display":"Stuart W","full_name":"Stuart W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stuart W 18th June 2025
  • 5/5

    We have not opened an account for a long time and th...

    We have not opened an account for a long time and the the people made it so easy for us, they were very helpful

    {"display":"Donna b","full_name":"Donna b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Donna b 16th June 2025
  • 5/5

    Excellent customer service

    The Branch Manager opened 3 new accounts for our grandchildren, she was efficient and very knowledgeable.

    {"display":"Jayne C","full_name":"Jayne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jayne C 11th June 2025

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