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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.84/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,721 product reviews

Average score of 4.84/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. People love the ease of speaking to real people and the helpful, patient service whether in branch or on the phone. However, some find the lack of digital options and slow online processes a bit frustrating, especially for postal accounts and mortgage paperwork.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, helpful and make everything easy to understand. (77 mentions)
  • Mortgage service is consistently professional and friendly with clear communication. (15 mentions)
  • Savings accounts offer competitive rates with straightforward setup and good advice. (6 mentions)
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2721 company reviews • Last reviewed within 7 days

Excellent customer service

Savings • 21st October 2026

The staff went out of their way to be as helpful as possible.

{"display":"Mrs Bassett","full_name":"Mrs Bassett","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

HRBS Allan m morris

Savings • 20th October 2026

Most helpful calm easy explained in detail and understanding

{"display":"Allan m morris","full_name":"Allan m morris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Fast account opening

    Posted the form on Saturday and could see the new account opened on Monday evening

    {"display":"DCS","full_name":"DCS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    DCS 20th October 2026
  • 5.00/5

    I was welcomed by cashier Jeannette and she explaine...

    I was welcomed by cashier Jeannette and she explained everything as I opened my savings account.

    {"display":"Janet Spice ","full_name":"Janet Spice ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janet Spice 19th October 2026
  • 5.00/5

    rang for help, got brilliant response from Alice.

    rang for help, got brilliant response from Alice. finally got on line with new portal. having a senior moment...

    {"display":"Steven B","full_name":"Steven B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steven B 19th October 2026
  • 5.00/5

    Great customer service

    Becky (I think her name was) opened 2 accounts for me and was lovely. Explained everything and checked if she didn’t know the answer to my questions

    {"display":"Gail H","full_name":"Gail H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gail H 19th October 2026
  • 5.00/5

    Fast, reliable and trustworthy

    Great experience and the service is very good and fast. Will highly recommend.

    {"display":"Varinder ","full_name":"Varinder ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Varinder 18th October 2026
  • 5.00/5

    Chloe is a real asset to H&R

    Chloe was very helpful in going through the savings options available as our bond was about to mature. She took the time to listen to... Chloe was very helpful in going through the savings options available as our bond was about to mature. She took the time to listen to our requirements and laid out possible products that would meet them. Even though we didn't have an appointment, at no time did we feel rushed into making a decision. Read more Read less

    {"display":"Dicky","full_name":"Dicky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dicky 17th October 2026
  • 5.00/5

    Great support with online banking registration

    I needed to contact Hinckley & Rugby after locking myself out of the registration process for online banking. Deborah was friendly, very helpful and, by... I needed to contact Hinckley & Rugby after locking myself out of the registration process for online banking. Deborah was friendly, very helpful and, by the end of the call, I was able to retrace my steps and use the data I needed to proceed. My online account was soon up and running. Read more Read less

    {"display":"Elizabeth J","full_name":"Elizabeth J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elizabeth J 17th October 2026
  • 5.00/5

    Good customer service.

    I'd like to thank Alice for her tme and patience when she helped me with my online banking which I couldn't sort myself. She was... I'd like to thank Alice for her tme and patience when she helped me with my online banking which I couldn't sort myself. She was informative and knowledgeable. I wish more people were as eager to assist like she was. Read more Read less

    {"display":"Mrs P","full_name":"Mrs P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs P 16th October 2026
  • 5.00/5

    Savings account

    The gentleman who dealt with my query was very helpful and knowledgeable.

    {"display":"Lee O","full_name":"Lee O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lee O 15th October 2026

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