Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society reviews
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Review summary
People rate this company as Excellent based on 1,773 product reviews
Latest positive rating
Worth considering
The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard... The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard to accommodate that. Having said that the Hinckley and Rugby has limitations regarding its systems and procedures. For instance you can not open a savings product online. Also. it was a bit irritating that to open any new savings account you have to fill in a questionnaire comprising of several pages, even when I have been a customer for perhaps 30 years continuously, had an existing savings account and have held several over the years. The great majority of the information requested they would already have on their systems! Also, they are unable to update the old passbook with closing interest, give out the passbook for the new product, or make a payment to you in branch for the balance being withdrawn. These have to be posted out to you later. Read more Read less
Latest negative rating
Disgraceful service, waiting for complaints team.
Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to... Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Read more Read less
About Hinckley & Rugby Building Society
Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Hinckley & Rugby Building Society at a glance
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Reviews for Hinckley & Rugby Building Society
Showing 11 of 1773 company reviews • Last reviewed within 7 days
Worth considering
The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard... The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard to accommodate that. Having said that the Hinckley and Rugby has limitations regarding its systems and procedures. For instance you can not open a savings product online. Also. it was a bit irritating that to open any new savings account you have to fill in a questionnaire comprising of several pages, even when I have been a customer for perhaps 30 years continuously, had an existing savings account and have held several over the years. The great majority of the information requested they would already have on their systems! Also, they are unable to update the old passbook with closing interest, give out the passbook for the new product, or make a payment to you in branch for the balance being withdrawn. These have to be posted out to you later. Read more Read less
Lutterworth Branch
I visited the Lutterworth Branch, to enquire about the differing accounts on offer, after receiving a letter regarding the change in interest rates. I had... I visited the Lutterworth Branch, to enquire about the differing accounts on offer, after receiving a letter regarding the change in interest rates. I had no qualms in keeping my savings in a local and trusted Building Society, especially with the Lutterworth Team, who are particularly helpful and articulate. Read more Read less
Products from Hinckley & Rugby Building Society
Showing all products offered by Hinckley & Rugby Building Society
Savings
by Hinckley & Rugby Building SocietyHinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley &...
Savings
by Hinckley & Rugby Building SocietyHinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley &...
Mortgages
by Hinckley & Rugby Building SocietyYour home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make...
Mortgages
by Hinckley & Rugby Building SocietyYour home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make...
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