Excellent customer service from Linda

I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would... I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit that I could pay in with fewer penalties. That was in 2012. I have stayed because 1, it made sense financially with the offset and I had flexibility.2, the customer service is the best I have experienced in any company. I can leave a message and you call back. I get to talk to a human being who seems genuinely interested. It is the customer service that kept my business Read more Read less

The south wigston branch were very helpful and got the account all ser up

Good product and excellent service.

I recently visited the building society to ask about savings options and other investment opportunities, and I was extremely impressed with the level of service... I recently visited the building society to ask about savings options and other investment opportunities, and I was extremely impressed with the level of service I received. JO was friendly, patient, and genuinely interested in helping me understand the best choices for my financial goals. They explained everything clearly, without any pressure, and took the time to answer all of my questions in detail. It’s rare to find this kind of personal attention and care, and it made the whole experience feel comfortable and reassuring. I left feeling confident about my options and truly valued as a customer. I highly recommend this building society to anyone looking for trustworthy advice, excellent service, and a team that puts customers first. Read more Read less

Thanks to Linda at South Wigston for her helpfulness and knowledge when dealing with our needs.

I went into the branch to sort out some matters and was looked after by Neil, one of the team behind the counter. He, along... I went into the branch to sort out some matters and was looked after by Neil, one of the team behind the counter. He, along with the others present that day, could not have been more helpful. They were very understanding of what I wanted to do and explained everything in very clear detail. I could not have wished for service any better. It is so reassuring to know that there is such wonderful customer service to be found these days. Thank you Neil and all of the team. I will look forward to my next visit. Read more Read less

Excellent, very efficient and friendly. I have used many products from Hinckley and Rugby over the years, as I find them most reliable. Neil was,... Excellent, very efficient and friendly. I have used many products from Hinckley and Rugby over the years, as I find them most reliable. Neil was, as always, very pleasant, took time to explain the products I was interested in, answered all my questions thoroughly and with great patience. Read more Read less

First class attention and best advice pleasantly offered