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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.75/5

Hinckley & Rugby Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,680 product reviews

Average score of 4.75/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Staff always helpful, friendly and professional

Staff always helpful, friendly and professional

{"display":"j l","full_name":"j l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
j l 17th December 2024

Latest negative rating

1/5

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Read more Read less

{"display":"Amila S","full_name":"Amila S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Amila S 4th October 2024
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1680 company reviews • Last reviewed within 7 days

Staff always helpful, friendly and professional

Savings • 17th December 2024

Staff always helpful, friendly and professional

{"display":"j l","full_name":"j l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
j l
Rated Excellent • 5/5
Read more product reviews

Hollie was excellent at providing detailed info of t...

Savings • 10th December 2024

Hollie was excellent at providing detailed info of the Savings investment chosen.Very pleasant and polite.

{"display":" Oliver","full_name":" Oliver","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Hinckley & Rugby Building Society
Hi Oliver, Thank you for taking the time to pass on your comments about the service you received from Hollie at our Rugby branch. It’s good to hear you were provided with detailed information about our savings products and that Hollie’s manner was as we’d expect from our team. We will ensure that your feedback is shared with Hollie and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel
11th December 2024
Hinckley & Rugby Building Society
  • 5/5

    Drop in your Local

    The staff at our local branch hear in Coalville were fantastic helpful & very responsive to our needs Please keep local branches open!! Face to... The staff at our local branch hear in Coalville were fantastic helpful & very responsive to our needs Please keep local branches open!! Face to face is good for older people who are not computer savvy. Read more Read less

    {"display":"David F","full_name":"David F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David F 10th December 2024
  • 5/5

    Very fast processing.

    Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased.

    {"display":"Sangeeth p","full_name":"Sangeeth p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sangeeth p 10th December 2024
  • 5/5

    Ought to be a good experience for engaging with Hinc...

    Ought to be a good experience for engaging with Hinckley and Rugby Building Society

    {"display":"Irfan","full_name":"Irfan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Irfan 9th December 2024
  • 5/5

    Nice branch

    Assistant in coalville branch very helpful...

    {"display":"Christopher w","full_name":"Christopher w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christopher w 9th December 2024
  • 5/5

    Exceptionally helpful staff member, whose advice I v...

    Exceptionally helpful staff member, whose advice I valued

    {"display":"Bee","full_name":"Bee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Bee 2nd December 2024
  • 5/5

    Great branch

    Helpful and friendly staff, easy experience of opening an accounr

    {"display":"HS","full_name":"HS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    HS 1st December 2024
  • 5/5

    Beverley at Nuneaton branch was friendly and vey hel...

    Beverley at Nuneaton branch was friendly and vey helpful..

    {"display":"Alan H","full_name":"Alan H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan H 8th November 2024
  • 5/5

    Good customer service

    Always helpful and can an always speak to an actual person which is fairly rare these days

    {"display":"Matthew H","full_name":"Matthew H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072270.png"}}'s avatar
    Mortgages
    Matthew H 7th November 2024
  • 4/5

    Good service and criteria around foreign nationals w...

    Good service and criteria around foreign nationals was excellent. Case moved along at a good speed. Only downside was there were many questions asked after... Good service and criteria around foreign nationals was excellent. Case moved along at a good speed. Only downside was there were many questions asked after the case was submitted, some were relevant but I felt some questions were not necessary. Overall good experience and would definitely use you again for future cases. Read more Read less

    {"display":"Joe P","full_name":"Joe P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Joe P 7th November 2024

    Products from Hinckley & Rugby Building Society

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