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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.79/5

Hinckley & Rugby Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,955 product reviews

Average score of 4.79/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1955 company reviews • Last reviewed within 7 days

Experience of opening a savings account

Savings • 8th January 2026

I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only... I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would have is that I attempted to assign my everyday Nationwide account to my newly opened Hinckley and Rugby account. I was unable to complete this because a physical bank statement was required. As is standard practice by every bank/building society I was encouraged to go paperless. I was able to access my online Nationwide account through the banking app and show or take screen shots of my statements in the presence of H & R staff. This is not acceptable. This makes me feel very frustrated and questioning 'What is the point of going paperless if Banks and Building Societies won't accept paperless applications?' Very frustrating. To conclude I was very happy with the staff at H & R who dealt with me on the day. Read more Read less

{"display":"Not Applicable","full_name":"Not Applicable","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great friendly Service.

Savings • 7th January 2026

Great friendly Service. Quick and easy to open a savings account.

{"display":"Lisa W","full_name":"Lisa W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Fixed Isa application

    Neil was very helpful going through the whole process and as I have hearing issues he fully explained fully on all the points raised

    {"display":"Jane Emery","full_name":"Jane Emery","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane Emery 7th January 2026
  • 5/5

    Staff very helpful working under difficult condition...

    Staff very helpful working under difficult conditions as the computer terminals were not fit for purpose. Its very Sad when places are so short of... Staff very helpful working under difficult conditions as the computer terminals were not fit for purpose. Its very Sad when places are so short of staff and spend most of their time apologizing for something that is not their fault. Read more Read less

    {"display":"Dorothy Ann Crowe","full_name":"Dorothy Ann Crowe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dorothy Ann Crowe 6th January 2026
  • 5/5

    Excellent all round customer service

    Excellent customer service, always efficient and friendly. Good communication relating to products and services.

    {"display":"James S","full_name":"James S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James S 6th January 2026
  • 5/5

    Had a problem with returning cheque error on payee.

    Had a problem with returning cheque error on payee.

    {"display":"Ailish ","full_name":"Ailish ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ailish 29th December 2025
  • 5/5

    Very friendly staff.

    Very friendly staff. Always very helpful.

    {"display":"Melanie M","full_name":"Melanie M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Melanie M 29th December 2025
  • 5/5

    Savings Account Change

    I wanted to change from one savings account to another. This was dealt with very efficiently in branch, the gentleman assistant was very helpful and... I wanted to change from one savings account to another. This was dealt with very efficiently in branch, the gentleman assistant was very helpful and efficient talking me through each step. The branch was very accommodating allowing me to do this at a time convenient to me. Read more Read less

    {"display":"Mrs H","full_name":"Mrs H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs H 29th December 2025
  • 5/5

    Pleasant initial phone call to branch.

    Pleasant initial phone call to branch. Spoke to a person (Neil) not automated system. Arranged a short notice appointment to suit me. I had filled... Pleasant initial phone call to branch. Spoke to a person (Neil) not automated system. Arranged a short notice appointment to suit me. I had filled in application form incorrectly but Neil sorted this for me. Opened an account to suit my needs. Read more Read less

    {"display":"J Z","full_name":"J Z","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    J Z 29th December 2025
  • 5/5

    Got great advice about a ISA and ended opening one t...

    Got great advice about a ISA and ended opening one there and then went very smoothly and staff were very helpful and informative

    {"display":"Carl C","full_name":"Carl C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carl C 27th December 2025
  • 5/5

    Rachel Tebbutt

    I saw Rachel Tebbutt and she guided me on how to open a treasurer's account. She explained the process and extremely helpful

    {"display":"D Allen","full_name":"D Allen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    D Allen 13th December 2025

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