Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page
Link copied

Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.77/5

Hinckley & Rugby Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website

Review summary

People rate this company as Excellent based on 1,842 product reviews

Average score of 4.77/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Helpful staff and clear and simple application forms

Very clear and easy forms to complete and exceptionally helpful customer service staff; in particular Lucy Gash.

{"display":"Gail N","full_name":"Gail N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Gail N 7th October 2025

Latest negative rating

1/5

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to... Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Read more Read less

{"display":"Gardener","full_name":"Gardener","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Gardener 6th March 2025
See more reviews for Hinckley & Rugby Building Society products

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Hinckley & Rugby Building Society

Showing 11 of 1842 company reviews • Last reviewed within 7 days

Helpful staff and clear and simple application forms

Savings • 7th October 2025

Very clear and easy forms to complete and exceptionally helpful customer service staff; in particular Lucy Gash.

{"display":"Gail N","full_name":"Gail N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Explained clearly and a good understanding of products.

Savings • 7th October 2025

Upgrade of account. Explained clearly and a good understanding of products.

{"display":"GSG","full_name":"GSG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
GSG
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Nuneaton Branch always provide a great service.

    Nuneaton Branch always provide a great service. Popped in with some queries and were really helpful and provided me with information needed. Thank you Diane and Jo

    {"display":"Rebecca D","full_name":"Rebecca D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rebecca D 7th October 2025
  • 5/5

    Bravo Diane!

    I always receive wonderful service at Nuneaton Branch! Today it was Diane who served me at the counter. She was cheery and friendly and very... I always receive wonderful service at Nuneaton Branch! Today it was Diane who served me at the counter. She was cheery and friendly and very helpful regarding some queries I had. Well done to all the staff. Keep up the good work Nuneaton! Read more Read less

    {"display":"Carol Davies","full_name":"Carol Davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carol Davies 7th October 2025
  • 5/5

    Lutterworth branch.

    Lutterworth branch. Clear explanations of investment opportunities.

    {"display":"Mr R W","full_name":"Mr R W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mr R W 6th October 2025
  • 5/5

    The ladies in the Lutterworth branch are lovely and...

    The ladies in the Lutterworth branch are lovely and explained everything to me really well. Also very quick and efficient.

    {"display":"Maddy ","full_name":"Maddy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Maddy 4th October 2025
  • 3/5

    It was good.

    It was good. Very helpful and informative about how to go forward as a first time buyer, we couldn’t have made it without the help... It was good. Very helpful and informative about how to go forward as a first time buyer, we couldn’t have made it without the help of H&R building society. Many many thanks. Read more Read less

    {"display":"Sneha K","full_name":"Sneha K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sneha K 3rd October 2025
  • 5/5

    Always friendly and attentive - I have been a custom...

    Always friendly and attentive - I have been a customer for over 30 years and have never had any problems

    {"display":"Simon C","full_name":"Simon C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon C 2nd October 2025
  • 5/5

    A good experience

    Staff always polite and friendly…always a good experience

    {"display":"Sandy","full_name":"Sandy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandy 1st October 2025
  • 5/5

    Very Helpful Staff

    The staff are lovely and very helpful. The process to opening a savings account was very easy and straightforward.

    {"display":" KazR ","full_name":" KazR ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    KazR 1st October 2025
  • 5/5

    Great service

    Linda assisted me today was very professional explained all she did very helpful and polite

    {"display":"Vicky W","full_name":"Vicky W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Vicky W 30th September 2025

    Products from Hinckley & Rugby Building Society

    Showing all products offered by Hinckley & Rugby Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice