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Hinckley & Rugby Building Society reviews

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Rated Excellent 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,327 product reviews

Average score of 4.82/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2327 company reviews Last reviewed within 7 days

Hinckley & Rugby B S Caring in our Community

Savings 15th April 2026

Hinckley & Rugby Building Society in Spalding Town are excellent, they are so helpful, whenever you go in and what ever you need they want... Hinckley & Rugby Building Society in Spalding Town are excellent, they are so helpful, whenever you go in and what ever you need they want to help and support you. We have had several problems and just gone in, on several occasions, but each time, even though we are probably asking the same questions, they still don't seem to mind. Their ability to make you feel you are not stupid and that you are important is uppermost in that Office, whenever you go in. They have all the knowledge you need and spend whatever time you need with you to make you understand and to help. Thank you to you all, in Spalding, we, personally would not know what to do without this Office here in Spalding. Please don't ever go away or close, WE NEED YOU. Read more Read less

Rated Excellent 5/5
Read more product reviews

Good product, friendly staff

Savings 14th April 2026

I have a fixed ISA product with them, which was very competitive when opened. I have been into my local branch three or four times... I have a fixed ISA product with them, which was very competitive when opened. I have been into my local branch three or four times since, administering the account, and have always found the staff to be helpful and friendly Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Hassle free savings with excellent interest rates on...

    Hassle free savings with excellent interest rates on a regular saving. Friendly and welcoming staff.

    {"display":"Sarah ","full_name":"Sarah ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah 14th April 2026
  • 5/5

    Friendly branch staff good opening times

    Friendly branch staff good opening times

    {"display":"Mike Victor","full_name":"Mike Victor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike Victor 14th April 2026
  • 5/5

    Branch staff about investments

    Staff are keen to help with investing to get the right account with a good interest rate. I feel confident in their advice about how the accounts work.

    {"display":"Paulant","full_name":"Paulant","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paulant 14th April 2026
  • 4/5

    Staff always happy and helpful.

    Staff always happy and helpful. Communications are timely and understandable.

    {"display":"Julie M","full_name":"Julie M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie M 14th April 2026
  • 5/5

    Friendly helpful and polite staff.

    Friendly helpful and polite staff.

    {"display":"Les","full_name":"Les","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Les 14th April 2026
  • 3/5

    Really friendly society, but savings rates are not c...

    Really friendly society, but savings rates are not competitive with other societies which is a huge shame

    {"display":"MG","full_name":"MG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MG 14th April 2026
  • 5/5

    Easy to use website and application form.

    Easy to use website and application form.

    {"display":"Margaret C","full_name":"Margaret C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret C 14th April 2026
  • 4/5

    Excellent customer service, though reminding custome...

    Excellent customer service, though reminding customers that cheque signatures should be exact coukd have been mentioned

    {"display":"S G","full_name":"S G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S G 14th April 2026
  • 5/5

    Professional approach

    very quick appointment.Very helpful staff who were also knowledgable le

    {"display":"Philip F","full_name":"Philip F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip F 14th April 2026

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