Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page
Link copied

Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.75/5

Hinckley & Rugby Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website

Review summary

People rate this company as Excellent based on 1,794 product reviews

Average score of 4.75/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Excellent Service

I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the... I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account for my circumstances. There was no hurry, no pressure. I felt valued, something which can be rare for those of us in the OAP pigeon hole! Read more Read less

{"display":"Ann ","full_name":"Ann ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Ann 13th August 2025

Latest negative rating

1/5

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to... Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Read more Read less

{"display":"Gardener","full_name":"Gardener","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Gardener 6th March 2025
See more reviews for Hinckley & Rugby Building Society products

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Hinckley & Rugby Building Society

Showing 11 of 1794 company reviews • Last reviewed within 7 days

Excellent Service

Savings • 13th August 2025

I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the... I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account for my circumstances. There was no hurry, no pressure. I felt valued, something which can be rare for those of us in the OAP pigeon hole! Read more Read less

{"display":"Ann ","full_name":"Ann ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Well put together answers and questions knew what wa...

Savings • 12th August 2025

Well put together answers and questions knew what was required.

{"display":"Balvinder P","full_name":"Balvinder P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very efficient transferring my 120 day account into...

    Very efficient transferring my 120 day account into a fixed rate cash ISA.

    {"display":"Stephen B","full_name":"Stephen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen B 11th August 2025
  • 5/5

    Always friendly and helpful staff.

    Always friendly and helpful staff. Nice to have a local branch, you can ask questions face to face.

    {"display":"Alison ","full_name":"Alison ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alison 9th August 2025
  • 5/5

    First class customer service. .

    First class customer service and prompt attention.

    {"display":"Geoff P","full_name":"Geoff P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Geoff P 4th August 2025
  • 5/5

    Friendly and professional staff at the Nuneaton branch.

    Friendly and professional staff at the Nuneaton branch. Especially pleased with Di, who offered me great advice, and talked me through all of the different... Friendly and professional staff at the Nuneaton branch. Especially pleased with Di, who offered me great advice, and talked me through all of the different savings products on offer. Always friendly and welcoming at Nuneaton, a great team. Read more Read less

    {"display":"Diane Lungley ","full_name":"Diane Lungley ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Savings Account

    Michele was extremely helpful and has always been so whenever my wife and I have met her

    {"display":"Brian Rowledge","full_name":"Brian Rowledge","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1288061.png"}}'s avatar
    Savings
    Brian Rowledge 28th July 2025
  • 5/5

    Manager and staff of Rugby branch extremely helpful...

    Manager and staff of Rugby branch extremely helpful when I needed to manage my mother’s account remotely. Very prompt and efficient service.

    {"display":"B S","full_name":"B S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    B S 26th July 2025
  • 5/5

    Mandy at Hinckley & Rugby South Wigston was very hel...

    Mandy at Hinckley & Rugby South Wigston was very helpful.

    {"display":"Alice A","full_name":"Alice A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alice A 18th July 2025
  • 5/5

    I was given the information I needed in a friendly a...

    I was given the information I needed in a friendly and helpful way . I had applied for a cash ISA and at the appointment... I was given the information I needed in a friendly and helpful way . I had applied for a cash ISA and at the appointment I was guided through the whole process in a very friendly way and everything was explained fully.. Read more Read less

    {"display":"Margaret H","full_name":"Margaret H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret H 15th July 2025
  • 5/5

    Happy Mortgage Client

    Provided me with a mortgage which was a tricky scenario to accommodate. Whenever I’ve liaised with them they’ve been very helpful and always done what they’ve promised.

    {"display":"David Lewis","full_name":"David Lewis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1273062.png"}}'s avatar
    Mortgages
    David Lewis 12th July 2025

    Products from Hinckley & Rugby Building Society

    Showing all products offered by Hinckley & Rugby Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice