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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.74/5

Hinckley & Rugby Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,687 product reviews

Average score of 4.74/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

True Customer Service...

Liam who served and explained the account I was interested in is an assett to TheCompany .I cannot hear very well being 83. It was... Liam who served and explained the account I was interested in is an assett to TheCompany .I cannot hear very well being 83. It was such an advantage to be able to comunicate with a person and not told to go online . Read more Read less

{"display":"Margaret j","full_name":"Margaret j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Margaret j 16th January 2025

Latest negative rating

1/5

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Read more Read less

{"display":"Amila S","full_name":"Amila S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Amila S 4th October 2024
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1687 company reviews • Last reviewed within 7 days

True Customer Service...

Savings • 16th January 2025

Liam who served and explained the account I was interested in is an assett to TheCompany .I cannot hear very well being 83. It was... Liam who served and explained the account I was interested in is an assett to TheCompany .I cannot hear very well being 83. It was such an advantage to be able to comunicate with a person and not told to go online . Read more Read less

{"display":"Margaret j","full_name":"Margaret j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

5 star service so far.

Savings • 9th January 2025

Extremely quick and simple process to set up an account. Communication excellent and staff friendly. 5 star service so far.

{"display":"Killamarsh Parish Clerk","full_name":"Killamarsh Parish Clerk","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Hinckley & Rugby Building Society
Thank you for this very encouraging review. We’re delighted to hear that setting up your deposit account was straightforward, and our staff provided good communication and friendly service. These accounts were designed to make things as simple as possible for local councils, so this feedback is wonderful to hear. Please do not hesitate to reach out should you need any further assistance from the team, we’d be happy to help!
13th January 2025
Hinckley & Rugby Building Society
  • 5/5

    Really friendly people, who were not rushed and very...

    Really friendly people, who were not rushed and very polite and helpful, regarding accounts , a credit to the company.

    {"display":"Dawn ","full_name":"Dawn ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dawn 3rd January 2025
  • 5/5

    Excellent service at Nuneaton

    Beverley at Nuneaton was excellent at advising me on my savings and interest access. The documents were very well explained and she answered all my... Beverley at Nuneaton was excellent at advising me on my savings and interest access. The documents were very well explained and she answered all my questions giving me confidence in the branch Read more Read less

    {"display":"Clare H","full_name":"Clare H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Clare H 3rd January 2025
  • 5/5

    Personal Service.

    Ability to make an appointment to suit us was very good and enabled them to have all necessary documents to hand thereby saving time.

    {"display":"PF","full_name":"PF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PF 31st December 2024
  • 4/5

    It's easy and approchable,always receiving response...

    It's easy and approchable,always receiving response very quickly

    {"display":"Rajee G","full_name":"Rajee G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rajee G 20th December 2024
  • 5/5

    Superb service!

    Really clear information, friendly and cheerful discussion, can't fault it!

    {"display":"Jeff PB","full_name":"Jeff PB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeff PB 19th December 2024
  • 5/5

    Staff always helpful, friendly and professional

    Staff always helpful, friendly and professional

    {"display":"j l","full_name":"j l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    j l 17th December 2024
  • 5/5

    Hollie was excellent at providing detailed info of t...

    Hollie was excellent at providing detailed info of the Savings investment chosen.Very pleasant and polite.

    {"display":" Oliver","full_name":" Oliver","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Oliver 10th December 2024
  • 5/5

    Drop in your Local

    The staff at our local branch hear in Coalville were fantastic helpful & very responsive to our needs Please keep local branches open!! Face to... The staff at our local branch hear in Coalville were fantastic helpful & very responsive to our needs Please keep local branches open!! Face to face is good for older people who are not computer savvy. Read more Read less

    {"display":"David F","full_name":"David F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David F 10th December 2024
  • 5/5

    Very fast processing.

    Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased.

    {"display":"Sangeeth p","full_name":"Sangeeth p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sangeeth p 10th December 2024

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