Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page

Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent 4.75/5

Hinckley & Rugby Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,773 product reviews

Average score of 4.75/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Latest positive rating

4/5

Worth considering

The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard... The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard to accommodate that. Having said that the Hinckley and Rugby has limitations regarding its systems and procedures. For instance you can not open a savings product online. Also. it was a bit irritating that to open any new savings account you have to fill in a questionnaire comprising of several pages, even when I have been a customer for perhaps 30 years continuously, had an existing savings account and have held several over the years. The great majority of the information requested they would already have on their systems! Also, they are unable to update the old passbook with closing interest, give out the passbook for the new product, or make a payment to you in branch for the balance being withdrawn. These have to be posted out to you later. Read more Read less

{"display":"Bernard J","full_name":"Bernard J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Bernard J 28th May 2025

Latest negative rating

1/5

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to... Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Read more Read less

{"display":"Gardener","full_name":"Gardener","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Gardener 6th March 2025

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Hinckley & Rugby Building Society

Showing 11 of 1773 company reviews Last reviewed within 7 days

Worth considering

Savings 28th May 2025

The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard... The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard to accommodate that. Having said that the Hinckley and Rugby has limitations regarding its systems and procedures. For instance you can not open a savings product online. Also. it was a bit irritating that to open any new savings account you have to fill in a questionnaire comprising of several pages, even when I have been a customer for perhaps 30 years continuously, had an existing savings account and have held several over the years. The great majority of the information requested they would already have on their systems! Also, they are unable to update the old passbook with closing interest, give out the passbook for the new product, or make a payment to you in branch for the balance being withdrawn. These have to be posted out to you later. Read more Read less

Rated Good 4/5
Read more product reviews

Lutterworth Branch

Savings 21st May 2025

I visited the Lutterworth Branch, to enquire about the differing accounts on offer, after receiving a letter regarding the change in interest rates. I had... I visited the Lutterworth Branch, to enquire about the differing accounts on offer, after receiving a letter regarding the change in interest rates. I had no qualms in keeping my savings in a local and trusted Building Society, especially with the Lutterworth Team, who are particularly helpful and articulate. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    All round positive experience

    Courteous and knowledgeable advisor was able to guide us efficiently through the setting up of our new accounts. The products offered a good interest rate... Courteous and knowledgeable advisor was able to guide us efficiently through the setting up of our new accounts. The products offered a good interest rate and were suitable for our needs. Read more Read less

    {"display":"Caroline S","full_name":"Caroline S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Caroline S 21st May 2025
  • 5/5

    Dealt with in a polite,friendly,efficient manner by...

    Dealt with in a polite,friendly,efficient manner by a knowledgeable member of your staff who dealt with all my requirements

    {"display":"Bernard W","full_name":"Bernard W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Bernard W 21st May 2025
  • 5/5

    The staff were very helpful and friendly.

    The staff were very helpful and friendly.

    {"display":"Lucie J","full_name":"Lucie J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lucie J 19th May 2025
  • 5/5

    Very friendly and helpful .

    Very friendly and helpful . I found the experience useful and my questions answered to my satisfaction

  • 3/5

    Staff in Broughton Astley were excellent, particular...

    Staff in Broughton Astley were excellent, particularly Claire. H&R cannot do spousal ISA transfers in house. This has caused my father undue stress and complicated... Staff in Broughton Astley were excellent, particularly Claire. H&R cannot do spousal ISA transfers in house. This has caused my father undue stress and complicated the whole bereavement process. Five stars for Claire. One star to H&R. Read more Read less

    {"display":"NicR","full_name":"NicR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    NicR 15th May 2025
  • 5/5

    H&R provided a flexible mortgage which suited my ne...

    H&R provided a flexible mortgage which suited my needs , many of the big banks building societies did not or has numerous restriction's. H&R customer service was excellent

    {"display":"John B","full_name":"John B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    John B 10th May 2025
  • 5/5

    We cannot fault , we are sad to leave and only did s...

    We cannot fault , we are sad to leave and only did so as HR could not match a deal we got and times are very hard.

    {"display":"Rah","full_name":"Rah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rah 8th May 2025
  • 5/5

    Hinckley & Rugby have been very helpful.

    Hinckley & Rugby have been very helpful. Applied for a savings account, the account closed to new customers on the day I sent the cheque,... Hinckley & Rugby have been very helpful. Applied for a savings account, the account closed to new customers on the day I sent the cheque, and Hinckley & Rugby honoured the cheque, which I was very grateful for Read more Read less

    {"display":"Judith K","full_name":"Judith K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Judith K 7th May 2025
  • 5/5

    Very good, helpfult customer service and mortgage qu...

    Very good, helpfult customer service and mortgage quickly sorted.

    {"display":"AM","full_name":"AM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    AM 2nd May 2025

    Products from Hinckley & Rugby Building Society

    Showing all products offered by Hinckley & Rugby Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice