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Monzo reviews

Monzo Logo
Rated Excellent • 4.92/5

Monzo reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,651 product reviews

Average score of 4.92/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended negatively over the past 90 days

Latest positive rating

5/5

Very good and easy to use.

Very good and easy to use. Great service

{"display":"Mr Smokey","full_name":"Mr Smokey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1306675.png"}}'s avatar
Investments
Mr Smokey 27th September 2025

Latest negative rating

1/5

Account Clouser

Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason... Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason as to why they were going to close my account! I asked for my data from the bank, and they informed me that it will take a month for them to get my information to me (this was back in July). We are now at the end of September 2025 and I have still not received my data from them. I have provided everything to them as asked to identify myself etc etc and they are still delaying for me to receive my data. It's like they don't want to give it me and are making up excuses! Every time I call them, I am talking to different team members and have to repeat my story multiple times too (even getting through to someone is a mission). The Monzo Customer Service is terrible!! Read more Read less

{"display":"Zenab","full_name":"Zenab","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Zenab 26th September 2025
See more reviews for Monzo products

About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

Social media

Reviews for Monzo

Showing 11 of 22651 company reviews • Last reviewed within 7 days

Very good and easy to use.

Investments • 27th September 2025

Very good and easy to use. Great service

{"display":"Mr Smokey","full_name":"Mr Smokey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1306675.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Account Clouser

Current Account • 26th September 2025

Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason... Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason as to why they were going to close my account! I asked for my data from the bank, and they informed me that it will take a month for them to get my information to me (this was back in July). We are now at the end of September 2025 and I have still not received my data from them. I have provided everything to them as asked to identify myself etc etc and they are still delaying for me to receive my data. It's like they don't want to give it me and are making up excuses! Every time I call them, I am talking to different team members and have to repeat my story multiple times too (even getting through to someone is a mission). The Monzo Customer Service is terrible!! Read more Read less

{"display":"Zenab","full_name":"Zenab","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    So much easier to use and set up than other so calle...

    So much easier to use and set up than other so called main stream banks

    {"display":"P M","full_name":"P M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1154308.png"}}'s avatar
    Investments
    P M 23rd September 2025
  • 5/5

    Amazing banks

    Monza is a great bank one of the best banks I have been with it is everything you need in one place online banking is... Monza is a great bank one of the best banks I have been with it is everything you need in one place online banking is brilliant from banking savings investments and pensions this is a brilliant bank love the investment I have had a decent return for the money I put in so far Read more Read less

    {"display":"Thomas","full_name":"Thomas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Thomas 23rd September 2025
  • 4/5

    Monzo one-stop-shop

    Monzo is rapidly evolving into a one stop shop for all banking needs. Weather your goal is to save or budget better, Monzo has the... Monzo is rapidly evolving into a one stop shop for all banking needs. Weather your goal is to save or budget better, Monzo has the tools for you and with Monzo investments you can pick between various funds and risk levels to suite your needs all within an easy to use app. Don’t worry about needing support, someone is always there within the app to help you should you get stuck! Read more Read less

    {"display":"Billy S","full_name":"Billy S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Billy S 22nd September 2025
  • 5/5

    I need tranfeer some money agency from virgin games...

    I need tranfeer some money agency from virgin games service advice Connect money but I need more connections repair sistems verifying project for my Work is done

    {"display":"Sibony J d paz god","full_name":"Sibony J d paz god","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Sibony J d paz god 21st September 2025
  • 5/5

    Investing with Monzo Is Simple.

    Investing with Monzo is easy to set up and Mozo explains the types of investments and the risks and returns that are possible. The information... Investing with Monzo is easy to set up and Mozo explains the types of investments and the risks and returns that are possible. The information given is easy to understand making it easy to weigh up what types of investments you wish to put funding into. Read more Read less

    {"display":"Keith Calder ","full_name":"Keith Calder ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Keith Calder 20th September 2025
  • 5/5

    Super handy, easy to navigate and set up, very respo...

    Super handy, easy to navigate and set up, very responsive, excellent value for money, its just perfect

    {"display":"Toni C","full_name":"Toni C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Toni C 13th September 2025
  • 5/5

    Exelaint well done thanks for the very useful infor...

    Exelaint well done thanks for the very useful information I have learnt so many new information about investing and return, return and risk taking very well done

    {"display":"Samir F","full_name":"Samir F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Samir F 12th September 2025
  • 5/5

    I've been using Flex for years!

    I've been using Flex for years and it's an absolute lifesaver. The interface is so easy to use and straightforward and the service from the... I've been using Flex for years and it's an absolute lifesaver. The interface is so easy to use and straightforward and the service from the team is brilliant and human too. I feel able to use this credit service and feel fully in control. Read more Read less

    {"display":"Jacob T","full_name":"Jacob T","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1125608.png"}}'s avatar
  • 5/5

    Switched to Monzo this year and have no complaints.

    Switched to Monzo this year and have no complaints. Easy app to use, simple and clear information.

    {"display":"ali_wardy@hotmail.co.uk","full_name":"ali_wardy@hotmail.co.uk","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    [email protected] 5th September 2025

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