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Monzo reviews

Monzo Logo
Rated Excellent 4.93/5

Monzo reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,604 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended negatively over the past 90 days

Latest positive rating

5/5

Monzo Flex feels like it works for you, unlike others

Monzo Flex is a super simple credit card that actually feels like it’s working for you and helping you, rather than other card providers who... Monzo Flex is a super simple credit card that actually feels like it’s working for you and helping you, rather than other card providers who try to catch you out with fees, or present info in frustrating ways that make you mess up, or have terrible unfriendly user interfaces. Monzo Flex just works, and works brilliantly. Read more Read less

{"display":"hexy","full_name":"hexy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Flex Credit Card
hexy 4th July 2025

Latest negative rating

1/5

The most Useless CC

I am trying to use Monzo flex credit card and where ever I've tried to use it and that's multiple places it doesn't allow me... I am trying to use Monzo flex credit card and where ever I've tried to use it and that's multiple places it doesn't allow me to use it. It's the most pointless credit card on the planet. Read more Read less

{"display":"JN","full_name":"JN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Flex Credit Card
JN 4th June 2025

About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

Social media

Reviews for Monzo

Showing 11 of 22604 company reviews Last reviewed within 7 days

Monzo Flex feels like it works for you, unlike others

Flex Credit Card 4th July 2025

Monzo Flex is a super simple credit card that actually feels like it’s working for you and helping you, rather than other card providers who... Monzo Flex is a super simple credit card that actually feels like it’s working for you and helping you, rather than other card providers who try to catch you out with fees, or present info in frustrating ways that make you mess up, or have terrible unfriendly user interfaces. Monzo Flex just works, and works brilliantly. Read more Read less

Rated Excellent 5/5
Read more product reviews

Up up Fi MONZO

Investments 4th July 2025

From start to finish, From I applied for the account up until I got the card it was straightforward, no stress and it was quick.... From start to finish, From I applied for the account up until I got the card it was straightforward, no stress and it was quick. Monzo is up up for real, real talk... Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Incredible banking app.

    Incredible banking app. New features added constantly. Almost immediate implementation of requested features.

    {"display":"Luke","full_name":"Luke","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1256842.png"}}'s avatar
    Investments
    Luke 4th July 2025
  • 5/5

    Poor customer service

    Poor customer service though when it comes to resolving issues BUT good for investment and savings

  • 5/5

    I see my money grow, and this is a good experience f...

    I see my money grow, and this is a good experience for me

  • 5/5

    Investing

    First time investing easy to use app very informative

    {"display":"Trevor s","full_name":"Trevor s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Trevor s 30th June 2025
  • 5/5

    Excellent and really glad I started using Monzo afte...

    Excellent and really glad I started using Monzo after my girlfriend told me about it.

    {"display":"Danny","full_name":"Danny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Danny 22nd June 2025
  • 5/5

    Monzo is easy to use, excellent service and makes ba...

    Monzo is easy to use, excellent service and makes banking simple

  • 5/5

    Monzo is a breath of fresh air in the banking space!

    I have loved being a Monzo customer due to their fantastic customer service, their playful initiatives, and their transparency around financial literacy. As someone that... I have loved being a Monzo customer due to their fantastic customer service, their playful initiatives, and their transparency around financial literacy. As someone that was never taught how to save, or how to be financially responsible, I really appreciate how easy Monzo makes banking and it seems like a fantastic company to work for and be part of (I regularly check their job boards!). For an industry that seems out to get you, Monzo are approachable, open, and fun. Read more Read less

  • 5/5

    Get paid earlier!

    Monzo accounts let you get paid ealier, which is really helpful. It also categorises all expenses easily and correctly. It’s amazing, it’s easy to pay... Monzo accounts let you get paid ealier, which is really helpful. It also categorises all expenses easily and correctly. It’s amazing, it’s easy to pay friends and divide money of nights out. Read more Read less

    {"display":"Luis ","full_name":"Luis ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Luis 19th June 2025
  • 5/5

    The best banking app I've ever used.

    The best banking app I've ever used. Being able to move money into pots, the transaction updating usually before the shops till has, the option... The best banking app I've ever used. Being able to move money into pots, the transaction updating usually before the shops till has, the option of virtual cards (I haven't upgraded yet) etc, I cannot recommend it enough. Very easy to use and to set up. The get paid early feature is FANTASTIC. Read more Read less

    {"display":"Lau91","full_name":"Lau91","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Lau91 17th June 2025

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