I can confirm that my issue with Monzo’s Investment Pot feature has now been resolved — the feature is finally active again. However, this experience... I can confirm that my issue with Monzo’s Investment Pot feature has now been resolved — the feature is finally active again. However, this experience revealed deep systemic and regulatory shortcomings that should not be ignored by a bank that aspires to lead in innovation and customer trust. When I first applied for an Investment Pot, my application was declined with no clear explanation. After persistent enquiry, I discovered that the decision had been based on outdated personal data — information from around five years ago that Monzo had never re-verified or prompted me to update. My eligibility was therefore judged using inaccurate information. For weeks, the responses I received were circular and generic. Monzo representatives repeatedly cited “internal policy” and “risk management integrity” as reasons they could not explain the decision. This lack of transparency was both unhelpful and contrary to their obligations under several key regulations: 1. UK GDPR Article 5(1)(d) – Monzo failed to ensure that personal data used in financial decision-making was accurate and kept up to date. 2. UK GDPR Articles 15 & 16 – My right to access and rectify data was obstructed by the lack of a clear mechanism to update or verify information. 3. FCA Principle 6 – The bank did not treat me fairly when outdated data led to a financial restriction without clear support to correct it. 4. FCA Principle 7 and Consumer Duty (2023) – Communication was neither clear nor fair, particularly when I was told that Monzo “wasn’t allowed to share” the reasons for my ineligibility — a statement the company itself later admitted was misleading and unhelpful. Eventually, Monzo apologised for the lack of clarity, accepted that their earlier communication contradicted their transparency obligations, and reactivated the investment feature. I appreciate that outcome — but it required unreasonable persistence from my side, including citing the FCA and GDPR to get a resolution. What’s most concerning is how easily this situation could happen to others who might not know their data rights. The Monzo app still lacks a straightforward, transparent route to update essential information like income, citizenship, or residence. In a data-driven financial environment, this is not a minor oversight — it’s a compliance risk. I still believe Monzo is a visionary company with immense potential, but customer trust depends on more than technology — it depends on accuracy, fairness, and proactive transparency. I hope Monzo’s leadership uses this case as an opportunity to strengthen compliance with data protection and Consumer Duty standards. For now, I’ll consider my complaint closed. The feature works, but the process has exposed regulatory cracks that should never be left to the customer to discover. Read more Read less

I have used various investment platforms, on and off, for about twenty five years. Despite holding accounts with other brokers such as ii and HL,... I have used various investment platforms, on and off, for about twenty five years. Despite holding accounts with other brokers such as ii and HL, I decided to look into the Monzo platform. I think that the balance it offers between simplicity of use versus flexibility in the number of investment options on offer is about right. The only negative would be that charges are a little on the high side. Read more Read less

So far is doing well. Hope it's well Everytime.

Moje doświadczenie jest małe ale jak na razie monzo numer 1

first of all I am not good English speaker, but I try to do my best.. I sent money on weekend 2;30 am In the... first of all I am not good English speaker, but I try to do my best.. I sent money on weekend 2;30 am In the morning to wrong account number..I didn't know what to do. I just sent them a simple text and I told them What I have done by mistake..they immediately responded and they Refund money into my account less than 5 minutes They are number one in the world for the banking system and service..I love you monzo.. Thank you Read more Read less

Sorted problem quickly Best bank ever had

It's been lovely to invest in the big companies through ETFs

Monzo make it easy to invest and save.

Great, simple, flexible, user friendly, customizable and powerful service