Closed my monzo account. They sent me an annual statement. Requested on Wednesday 13th November for statements to be sent in a monthly format to... Closed my monzo account. They sent me an annual statement. Requested on Wednesday 13th November for statements to be sent in a monthly format to me via email. Specially for last 4 months. I know it can take up to 2 working days. But I have sent so many emails and made calls since Wednesday 13th November as it is an emergency and they are just not responding. The agents on the phone cannot do anything to escalate it. This is bad considering it's a simple task to carry out. I am disappointed. My relatives have accounts with Monzo and will advise them better to close it. Very robotic experience and no personal touch or care towards my needs. Read more Read less

Monzo Bank froze my account and made the decision to close it, withholding all of my funds and leaving me and my two young children—a... Monzo Bank froze my account and made the decision to close it, withholding all of my funds and leaving me and my two young children—a six-month-old baby and a toddler—without any way to buy food, pay for heating, or keep our electricity on. I provided Monzo with every piece of documentation they requested, including proof of an incoming transaction from a well-established UK business and all related invoices, yet they have ignored everything. Instead, they’ve kept our money and left us in the dark without a word of explanation. I am horrified by how Monzo has treated us. After repeatedly explaining to them how serious our situation is and showing them proof that we have access to no other means or funds from elsewhere they took the unimaginable step of blocking my phone number entirely from being able to call them and cutting off any way for me to reach them via a call. No calls or messages ever became heated or escalated, I simply begged for help to get my children and me through this crisis. For Monzo to prevent me from even contacting them is heartless and cruel. No bank or financial institution blocks your phone number to ensure it’s harder and difficult for you to obtain your funds and should never treat a customer this way even if they have decided to terminate banking relationship our crime is that a uk business paid us and we provided everything they asked for immediately. This is not how a regulated financial institution should behave—it’s what you would expect from criminals who take your money and disappear, with no thought or care for the people they harm. I am at my breaking point. We are suffering without access to our own funds, and the stress is unbearable. Monzo has shown complete disregard for our well-being even tho stated plenty of times and begged for release of our funds and made them aware on numerous occasions about the young children,Their actions are unethical, unprofessional, and shockingly inhumane. Read more Read less

I have had multiple issues in terms of cancelling payments I have requested to be cancelled multiple times, but aside from that no issues.

Easy customer experience on app, can get paid early on app and get wages a day early which is the best

Everything I need in one Place! I love the Monzo current account as it shows me exactly where I'm spending my money, it allows me... Everything I need in one Place! I love the Monzo current account as it shows me exactly where I'm spending my money, it allows me to put spend triggers in place for money management, I have seperate pots for specific spending and savings. It also lets me set goals of what I want to achieve -it's allowed me to manage my money effectively! I love it Read more Read less

This bank is much more convenient than the high street bank for daily use

Great rates, minimal fuss with setting up accounts, savings lots, making transfers, budgeting and travelling abroad. Finally a bank that is customer focused.

Monzo Flex Credi Card is so good that I can feel happy in every transaction.

Its amazing invention from Monzo banking on line I love Monzo keep going guys you are doing well