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Monzo reviews

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Rated Excellent 4.93/5

Monzo reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,564 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended negatively over the past 90 days

Latest positive rating

5/5

Very clear all laid or beautiful y actually see wher...

Very clear all laid or beautiful y actually see where everything is

{"display":"Samuel l","full_name":"Samuel l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Investments
Samuel l 27th May 2025

Latest negative rating

1/5

Terrible, unreliable and disorganised customers serv...

Terrible, unreliable and disorganised customers service. I do not trust them!

{"display":"Sol ","full_name":"Sol ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Sol 28th May 2025

About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

Social media

Reviews for Monzo

Showing 11 of 22564 company reviews Last reviewed within 7 days

Terrible, unreliable and disorganised customers serv...

Current Account 28th May 2025

Terrible, unreliable and disorganised customers service. I do not trust them!

Rated Terrible 1/5
Read more product reviews

Very clear all laid or beautiful y actually see wher...

Investments 27th May 2025

Very clear all laid or beautiful y actually see where everything is

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Monzo flex is very easy to use, I like the flexibili..

    Monzo flex is very easy to use, I like the flexibility of the payment plan options whether you want to pay off earlier or extend... Monzo flex is very easy to use, I like the flexibility of the payment plan options whether you want to pay off earlier or extend the fees and interest are communicated in a clear, simple and informative manner. Read more Read less

    {"display":"HG","full_name":"HG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Flex Credit Card
    HG 26th May 2025
  • 4/5

    Good company, helped me pay for birthday for my daug...

    Good company, helped me pay for birthday for my daughter

    {"display":"Naomi C","full_name":"Naomi C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Naomi C 26th May 2025
  • 4/5

    Monzo provide a gateway to investing for all.

    Monzo provide a gateway to investing for all. Although the fees are higher than elsewhere Monzo makes investing so simple and understandable for beginners

  • 5/5

    Flex remains the most manageable credit card in the...

    Flex remains the most manageable credit card in the market place providing clear oversight of purchases and repayments

  • 5/5

    Monzo remain the leading bank in the UK.

    Monzo remain the leading bank in the UK. Legacy banks are following in their steps and trying to become fintechs... but Monzo are always 2 steps ahead...

  • 5/5

    My thoughts on Monzo

    Been with them since 2018 and they’ve been innovating ever since!

  • 5/5

    Very easy to set up, easy to breakdown spending and...

    Very easy to set up, easy to breakdown spending and saving etc. user friendly app, quick response on raising issues especially those linked to fraud.... Very easy to set up, easy to breakdown spending and saving etc. user friendly app, quick response on raising issues especially those linked to fraud. Great that you can open different pots and have a fantastic tiered system for more delux options. Read more Read less

  • 5/5

    so good, wouldnt change ever, so simple to sign up...

    so good, wouldnt change ever, so simple to sign up too

  • 5/5

    Monzo bank has helped me budget more and understand...

    Monzo bank has helped me budget more and understand how investments work I'm not a smart person but I understand what my goals are now with investing.

    {"display":"RICHARD G","full_name":"RICHARD G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    RICHARD G 17th May 2025

    Products from Monzo

    Showing products offered by Monzo

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