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Monzo reviews

Monzo Logo
Rated Excellent • 4.86/5

Monzo reviews

Verified business Last reviewed within 14 days British bank awards winner
See more on their website Write a review
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 27,254 product reviews

Average score of 4.86/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended negatively over the past 90 days

Monzo’s app and features make banking simple and even fun, with handy tools like savings pots, budgeting, and flexible payments. Many find the Flex Purchase credit card a lifesaver for spreading costs without stress. However, customer service often frustrates, especially when accounts are frozen or issues arise, leaving some feeling stranded and unsupported.

Positive themes

  • Monzo’s app is super easy to use and makes managing money a breeze. (45 mentions)
  • Monzo Flex credit card is brilliant for flexible payments and budgeting. (23 mentions)

Negative themes

  • Customer service is often slow or unhelpful when problems arise. (7 mentions)
Summarised by AI
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About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

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Reviews for Monzo

Showing 11 of 27254 company reviews • Last reviewed within 14 days

I got a good rate on my contents Insurance.

Contents insurance • 21st August 2026

I got a good rate on my contents Insurance. Easy to apply for

{"display":"Nicola t","full_name":"Nicola t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Makes budgeting so much easier

Current account • 21st August 2026

Love the pots. Such a great idea. Great customer service as well - always very quick and helpful.

{"display":"Isobel Maynard","full_name":"Isobel Maynard","avatar":{"url":"\/assets\/uploads\/avatars\/users\/63231.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Trustworthy- excellent customer support

    Trustworthy. Have saved me from scams and succesfullly protected my funds.

    {"display":"Eleni G","full_name":"Eleni G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Eleni G 21st August 2026
  • 5.00/5

    Has been my main banking app for a while now and alw...

    Has been my main banking app for a while now and always have positive interactions

    {"display":"Jord m ","full_name":"Jord m ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jord m 21st August 2026
  • 5.00/5

    Fantastic & free!

    Monzo’s free under 16s account has helped my children to learn how to manage their money effectively. Two of my children have decided to stick... Monzo’s free under 16s account has helped my children to learn how to manage their money effectively. Two of my children have decided to stick with Monzo for their post-16 bank account and they love it. Read more Read less

    {"display":"Abi Jones","full_name":"Abi Jones","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Was monzoeasy to get less time then other insurance

    Was easy to get less time then other insurance

    {"display":"Andrew c","full_name":"Andrew c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Clear fees, great for splitting big purchases

    Great service, and to have the freedom of splitting payments without interest over three months, or a few more with clearly explained fees and rates.

    {"display":"Bradley","full_name":"Bradley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I love the transparency of the investments graph.

    I love the transparency of the investments graph. The products offered are suitable for a wide range of customers and the training offered is also a great idea

    {"display":"Jack B","full_name":"Jack B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Jack B 9th August 2026
  • 5.00/5

    0 percent interest is the best, be more moral and et...

    0 percent interest is the best, be more moral and ethical

    {"display":"Gul","full_name":"Gul","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Simps simps simple

    Im a complete novice, it was all very easy

    {"display":"David s","full_name":"David s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    David s 1st August 2026
  • 5.00/5

    Satisfaction and good customer service

    Satisfaction and good customer service

    {"display":"Kelvin ","full_name":"Kelvin ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Kelvin 25th July 2026

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