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Monzo reviews

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Rated Excellent 4.86/5

Monzo reviews

Verified business Last reviewed within 7 days British bank awards winner
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 27,250 product reviews

Average score of 4.86/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended negatively over the past 90 days

Monzo’s app and features make banking simple and even fun, with handy tools like savings pots, budgeting, and flexible payments. Many find the Flex Purchase credit card a lifesaver for spreading costs without stress. However, customer service often frustrates, especially when accounts are frozen or issues arise, leaving some feeling stranded and unsupported.

Positive themes

  • Monzo’s app is super easy to use and makes managing money a breeze. (45 mentions)
  • Monzo Flex credit card is brilliant for flexible payments and budgeting. (23 mentions)

Negative themes

  • Customer service is often slow or unhelpful when problems arise. (7 mentions)
Summarised by AI
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About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

Website
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Reviews for Monzo

Showing 11 of 27250 company reviews Last reviewed within 7 days

Got Monzo home insurance good price and 30 quid chea...

Contents insurance 16th July 2026

Got Monzo home insurance good price and 30 quid cheaper than my last insurance

Rated Excellent 5.00/5
Read more product reviews

very flexible, great app, user friendly

Flex Purchase credit card 14th July 2026

very flexible, great app, user friendly

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    so many good features, easy to use, iser friendly app

    so many good features, easy to use, iser friendly app

  • 5.00/5

    Investments is about sowing in the right soil

    Had I known more about Investments I would most certainly have invested 15 years ago

    {"display":"Zelpha A","full_name":"Zelpha A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Zelpha A 13th July 2026
  • 5.00/5

    Very good thanks open plan to you both for your...

    Very good thanks open plan to you both for your

  • 5.00/5

    From setting up a joint account easily online, not h...

    From setting up a joint account easily online, not having to wait for a weekday appointment at a branch, to being able to put money... From setting up a joint account easily online, not having to wait for a weekday appointment at a branch, to being able to put money into pots for bills and savings etc their help desk is always quick to respond too Read more Read less

  • 5.00/5

    Most reliable bank for international travel

    Easiest bank to use for travel and can guarantee you won’t be stuck without access to your funds abroad. Quick and reliable transfer

    {"display":"Dana ","full_name":"Dana ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Dana 10th July 2026
  • 5.00/5

    Monzo is great for saving

    Monzo Savings has been fantastic. It’s incredibly easy to set up, the app is simple to use, and I can watch my savings grow with... Monzo Savings has been fantastic. It’s incredibly easy to set up, the app is simple to use, and I can watch my savings grow with competitive interest rates. I love how seamless it is to move money in and out whenever I need to, while still staying motivated to save. The whole experience is fast, secure, and stress-free. I would highly recommend Monzo Savings to anyone looking for a modern, reliable way to reach their financial goals. Read more Read less

    {"display":"Amy A","full_name":"Amy A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Amy A 8th July 2026
  • 5.00/5

    Always easy to use.

    Always easy to use. App is very user friendly. Language clear and understandable

  • 5.00/5

    Banking Done Right

    I’ve had a good experience using Monzo as I originally joined for the perks when spending abroad. The app’s easy to use, and tracking spending... I’ve had a good experience using Monzo as I originally joined for the perks when spending abroad. The app’s easy to use, and tracking spending is clear which is helpful for bills. I set up pots which can help for planning ahead and the notifications received are clear and helpful. It offers different ways to send and receive money which is helpful too Read more Read less

    {"display":"KRM","full_name":"KRM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    KRM 8th July 2026
  • 4.00/5

    Good value for money but

    Good value for money but a little tricky to contact

    {"display":"Jeff","full_name":"Jeff","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jeff 7th July 2026

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