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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (14843 reviews)

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4.92

Based on 14,843 reviews, last reviewed 7th Nov 2024

59% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have had multiple issues in terms of cancelling pa... I have had multiple issues in terms of cancelling payments I have requested to be cancelled multiple times, but aside from that no issues. Reviewed on: 15th October 2024

Latest lowest rating:

1

AVOID THIS BANK! CROOKS AND. CRIMINALS Monzo Bank froze my account and made the decision to close it, withholding all of my funds and leaving me and my two young children—a six-month-old ba... Read more Reviewed on: 7th November 2024

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

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Monzo Current Account reviews (14843)

AVOID THIS BANK! CROOKS AND. CRIMINALS

Monzo Bank froze my account and made the decision to close it, withholding all of my funds and leaving me and my two young children—a six-month-old baby and a toddler—without any way to buy food, pay for heating, or keep our electricity on. I provided Monzo with every piece of documentation they requested, including proof of an incoming transaction from a well-established UK business and all related invoices, yet they have ignored everything. Instead, they’ve kept our money and left us in the dark without a word of explanation. I am horrified by how Monzo has treated us. After repeatedly explaining to them how serious our situation is and showing them proof that we have access to no other means or funds from elsewhere they took the unimaginable step of blocking my phone number entirely from being able to call them and cutting off any way for me to reach them via a call. No calls or messages ever became heated or escalated, I simply begged for help to get my children and me through this crisis. For Monzo to prevent me from even contacting them is heartless and cruel. No bank or financial institution blocks your phone number to ensure it’s harder and difficult for you to obtain your funds and should never treat a customer this way even if they have decided to terminate banking relationship our crime is that a uk business paid us and we provided everything they asked for immediately. This is not how a regulated financial institution should behave—it’s what you would expect from criminals who take your money and disappear, with no thought or care for the people they harm. I am at my breaking point. We are suffering without access to our own funds, and the stress is unbearable. Monzo has shown complete disregard for our well-being even tho stated plenty of times and begged for release of our funds and made them aware on numerous occasions about the young children,Their actions are unethical, unprofessional, and shockingly inhumane. Reviewed on: 7th November 2024

I have had multiple issues in terms of cancelling pa...

I have had multiple issues in terms of cancelling payments I have requested to be cancelled multiple times, but aside from that no issues. Reviewed on: 15th October 2024

Great online bank

Easy customer experience on app, can get paid early on app and get wages a day early which is the best Reviewed on: 14th October 2024

Everything I need in one Place!

Everything I need in one Place! I love the Monzo current account as it shows me exactly where I'm spending my money, it allows me to put spend triggers in place for money management, I have seperate pots for specific spending and savings. It also lets me set goals of what I want to achieve -it's allowed me to manage my money effectively! I love it Reviewed on: 14th October 2024

Easy to use

This bank is much more convenient than the high street bank for daily use Reviewed on: 10th October 2024

Great rates, minimal fuss

Great rates, minimal fuss with setting up accounts, savings lots, making transfers, budgeting and travelling abroad. Finally a bank that is customer focused. Reviewed on: 10th October 2024

Very good experience

Very good experience because very good Reviewed on: 13th September 2024

Most modern banking app out there

The best banking app I have used - particularly the budgeting features and the customization of savings pots. Reviewed on: 10th September 2024

Absolutely amazing app

Absolutely amazing app and is my go to for paying friends and dividing up costs and bills between people Reviewed on: 9th September 2024

Disappointing Customer Service Experience with Monzo

Over the past year, my experience with Monzo has been quite frustrating. The customer service has significantly declined, with advisors often lacking the necessary knowledge to assist with my queries. On multiple occasions, I was given incorrect information, which led to further complications and delays. This lack of reliability and poor service has been a major letdown, especially considering how promising Monzo once was. I hope they address these issues, but as of now, I'm quite disappointed with their service. Reviewed on: 4th September 2024

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