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Countingup reviews

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Rated Excellent 4.84/5

Countingup reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 2,273 product reviews

Average score of 4.84/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%

Latest positive rating

5/5

Very prompt with their responses via e mail

Very prompt with their responses via e mail

Latest negative rating

1/5

Beware Small Business Owners Countingup’s Actions...

Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup.... Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup. Their poor practices have caused me catastrophic financial loss and personal devastation. I recently purchased a property at auction and transferred funds to my solicitor without issue the day before completion. However, Countingup inexplicably reversed the payment and placed my account on hold, claiming they were “investigating” transactions. They requested proof of funds, which I provided immediately, including invoices and emails from clients confirming payments. I also notified them that this payment was for an auction property that required completion the following day. Despite this, they informed me—without any empathy—that they would hold my funds for up to 45 working days under their terms and conditions. This response left me confused and devastated, especially since I had already supplied all the required documentation proving the source of income. We are now on day 22 of their hold, and the property sale has fallen through. I’ve lost my deposit, solicitor’s fees, and other associated costs—over £20,000 in total. Countingup was fully aware this was an auction purchase; I provided the auction catalogue and related documents. Yet, they showed no urgency or care. Their responses were robotic, rude, and devoid of any customer service. To make matters worse, the initial deposit I paid at auction was taken against my home, and now I am at risk of losing it. This experience has not just destroyed my business but my life. I genuinely question what Countingup is investigating when all proof of funds has been provided. Their insistence on holding money for 45 working days feels unjustifiable and exploitative. I can only assume they are using customer funds for their own gain during this time, as no logical reason has been provided for such delays. I never imagined a banking institution could so recklessly destroy a customer’s livelihood without any accountability. Avoid Countingup at all costs protect yourself and your business! Read more Read less

{"display":"Folasade B","full_name":"Folasade B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Account
Folasade B 28th November 2024

About Countingup

Countingup offers a new way of opening a business account. If you're a customer, please leave a Countingup review on Smart Money People to help our community find out more about this company.

Countingup at a glance

Reviews for Countingup

Showing 11 of 2273 company reviews Last reviewed within 7 days

Beware Small Business Owners Countingup’s Actions...

Business Account 28th November 2024

Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup.... Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup. Their poor practices have caused me catastrophic financial loss and personal devastation. I recently purchased a property at auction and transferred funds to my solicitor without issue the day before completion. However, Countingup inexplicably reversed the payment and placed my account on hold, claiming they were “investigating” transactions. They requested proof of funds, which I provided immediately, including invoices and emails from clients confirming payments. I also notified them that this payment was for an auction property that required completion the following day. Despite this, they informed me—without any empathy—that they would hold my funds for up to 45 working days under their terms and conditions. This response left me confused and devastated, especially since I had already supplied all the required documentation proving the source of income. We are now on day 22 of their hold, and the property sale has fallen through. I’ve lost my deposit, solicitor’s fees, and other associated costs—over £20,000 in total. Countingup was fully aware this was an auction purchase; I provided the auction catalogue and related documents. Yet, they showed no urgency or care. Their responses were robotic, rude, and devoid of any customer service. To make matters worse, the initial deposit I paid at auction was taken against my home, and now I am at risk of losing it. This experience has not just destroyed my business but my life. I genuinely question what Countingup is investigating when all proof of funds has been provided. Their insistence on holding money for 45 working days feels unjustifiable and exploitative. I can only assume they are using customer funds for their own gain during this time, as no logical reason has been provided for such delays. I never imagined a banking institution could so recklessly destroy a customer’s livelihood without any accountability. Avoid Countingup at all costs protect yourself and your business! Read more Read less

Rated Terrible 1/5
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I have been paid for my first month work and transfe...

Business Account 1st October 2024

I have been paid for my first month work and transferred fund to my own current bank they suspended the payment and asked me questions... I have been paid for my first month work and transferred fund to my own current bank they suspended the payment and asked me questions that no bank ever asked taking 24 hours to repond emails and chat every time they asking something else and takes another day! What an embarrassment and shame if I didn’t get letter from post would have never opened with them absolutely joke account on hold still and can’t transfer my money . Read more Read less

Rated Terrible 1/5
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Reply from Countingup
Hi Azem, Thank you for taking the time to share your experience. We know it’s far from ideal when things like this happen. The suspension you’ve mentioned is usually due to internal processes that we have in place to comply with regulatory requirements. While these checks may sometimes seem abrupt, they’re needed to keep all our customers safe. Delays or interruptions with payments can be frustrating but we’re here to help and make sure this is resolved quickly. Please contact us by messaging us in-app or by emailing [email protected] so we can take a closer look at your case and pass it on to the appropriate team. Speak soon.
24th October 2024
Countingup
  • 1/5

    I strongly advise against using Countingup for your...

    I strongly advise against using Countingup for your business banking needs. While I understand that financial institutions have legal and regulatory obligations, the manner in... I strongly advise against using Countingup for your business banking needs. While I understand that financial institutions have legal and regulatory obligations, the manner in which Countingup has handled my situation is unacceptable and falls short of the standards expected from a reputable financial service provider. In traditional business banking, clients are assigned a dedicated relationship manager who works closely with them to address any concerns or issues that may arise. This personalised approach ensures that problems are resolved efficiently and professionally, minimising the risk of abrupt account suspensions or closures. Countingup's actions demonstrate a clear lack of such a customer-centric approach. The tone of their emails is cold, robotic, and devoid of empathy, which is highly inappropriate and detrimental to maintaining a healthy relationship with clients. Instead of fostering trust and understanding, their communication style only serves to alienate and frustrate customers who have entrusted them with their financial matters. Moreover, Countingup's demand for personal bank statements and emails from clients and suppliers is a serious breach of privacy and raises concerns about the security of sensitive data. The extent of data requested is not proportionate to the situation at hand, and clients have the right to know exactly how their personal information will be handled, stored, and protected. The uncertainty surrounding the extent to which these statements and emails will be used and shared is deeply troubling and erodes the confidence that clients place in this institution. Furthermore, suspending accounts without prior investigation is an accusatory act that presumes guilt without due process. Requesting emails from clients and suppliers without their explicit consent is also a violation of their privacy rights. These third parties may not want their details shared with Countingup, and it is unethical to pressurise clients into disclosing such information without proper authorisation from all parties involved. To make matters worse, Countingup's insistence on conducting these sensitive exchanges over unsecured email channels demonstrates a blatant disregard for data security. Requesting personal bank statements and emails containing confidential information to be sent via unencrypted email is an unacceptable practise that leaves clients and their associates vulnerable to potential data breaches and unauthorised access. In light of these issues, I strongly believe that Countingup's practises are unacceptable and fall far short of the standards set by traditional business banking institutions. Their actions have severely damaged the relationship between the bank and its clients, and it is imperative that they re-evaluate their approach to customer service, data security, and communication methods. I urge potential clients to carefully consider the risks associated with entrusting their financial matters to Countingup. Instead, seek out alternative banking solutions that prioritise your needs, respect the privacy of all stakeholders, and maintain the highest standards of data security. Read more Read less

  • 5/5

    Very prompt with their responses via e mail

    Very prompt with their responses via e mail

  • 5/5

    Love using Counting up.

    Love using Counting up. Support is always helpful and quick to respond. Makes my life easier.

    {"display":"BumblebeeWow","full_name":"BumblebeeWow","avatar":{"url":"\/assets\/uploads\/avatars\/users\/820073.png"}}'s avatar
    Business Account
    BumblebeeWow 15th February 2024
  • 5/5

    Simply Efficient

    It was easy to open the CountingUp account and it is simply to use day in day out.

    {"display":"Martin Harrow","full_name":"Martin Harrow","avatar":{"url":"\/assets\/uploads\/avatars\/users\/794267.png"}}'s avatar
    Business Account
    Martin Harrow 27th September 2023
  • 5/5

    Best online business bank

    Been a customer for a few years counting up business great service app always works 247 and has helpful accounting features

  • 4/5

    Easy and quick

    i dont have any problems, so i glad

  • 4/5

    Great

    Great service and project with great potential for future development

  • 4/5

    Great

    Great bank and great account services that I’m very happy to have it

  • 5/5

    Best possible business account

    Countingup is surprisingly easy to work with, with few clicks you can achieve everything you need and get to where you want. Customer services are... Countingup is surprisingly easy to work with, with few clicks you can achieve everything you need and get to where you want. Customer services are very friendly as well as helpful. I highly recommend Countingup. Read more Read less

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