Fantastic savings experience ! Always real and helpful people in customer service. Excellent product, excellent rates and excellent communication. I would, and have, given my full recommendation to others.

I hadn’t heard of Ford Money before I opened the account but it was recommended by a professional. It was offering a great rate and... I hadn’t heard of Ford Money before I opened the account but it was recommended by a professional. It was offering a great rate and continues to so I reinvest every year. Read more Read less

Opened a 2 year bond with monthly interest ,great rate and as soon as funds hit the account was notified, first payment fell on a... Opened a 2 year bond with monthly interest ,great rate and as soon as funds hit the account was notified, first payment fell on a Sunday but money didnt appear in my nominated account ,thought it would be as it fell on weekend, rang to confirm on Monday morning, phone answered within seconds to be told it would hit my account on Monday ,2 hours later it was there ,cannot fault them so if you are pondering please dont from my experience superb Read more Read less

All done online. Easy to get through if you ring.

I rang ford banking to resolve a password problem, very helpful lady who resolved it for me

I haven't had to experience their service channels such as telephone or online helpdesk yet but I am very happy with the monthly interest and... I haven't had to experience their service channels such as telephone or online helpdesk yet but I am very happy with the monthly interest and the way they pass on the rate increases. Once set up it's easy to use if you like online banking. Initial sign up is a little faffy but ok Read more Read less

I recently lost my husband and unfortunately he had an ISA worth £20,000 with Ford Money, who refuse to refund it to me unless I... I recently lost my husband and unfortunately he had an ISA worth £20,000 with Ford Money, who refuse to refund it to me unless I can provide Grant of Probate. I have not had to do GOP because we had mirror wills and everything has automatically come to myself. This policy is the only one outstanding and Ford Money refuse to help me. I have seen a solicitor and they have quoted me £4,000 to £8,000 for GOP. My life has been so stressful dealing with all the necessary paperwork and now I have the added stress from Ford Money. You would think that they could show me some empathy and help me to close my husbands estate. It will cost me half of my husbands ISA to get GOP for this one policy surely there is another way especially as this was purchased with our money which we hoped to enjoy in our retirement together. Read more Read less

The so called help desk seem not to have much banking knowledge. Unresponsive and don't seem knowledgeable, always take days to answer emails. I strongly... The so called help desk seem not to have much banking knowledge. Unresponsive and don't seem knowledgeable, always take days to answer emails. I strongly recommend avoiding Ford. A great disappointment Read more Read less

I have had a savings account with Ford Money and have always found them to be very pro active, when the BoE increase interest rates... I have had a savings account with Ford Money and have always found them to be very pro active, when the BoE increase interest rates they normally raise their savings quickly. The communication I receive is always relevant without bombarding the customer with advertising emails. They appear to be very customer focused and I would happily recommend them to anybody looking for a savings account. Read more Read less