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Chase Bank reviews

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Rated Excellent 4.94/5

Chase Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this award?

The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback.  Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.

This company has won:

  • Best current account provider 2025
See all awards Chase Bank have won
British bank awards winner
  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 71,669 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended positively over the past 90 days

Chase Bank’s Current account and Savings products shine with easy-to-use apps, great cashback, and competitive interest rates that make managing money a breeze. The customer service is often quick and helpful, especially when sorting issues or providing support abroad. However, many feel let down by recent cuts to cashback rewards and savings interest, plus frustrations with app glitches and slow updates. Some also find the bank’s fraud handling and transaction limits disappointing.

Positive themes

  • Chase Bank’s app is super easy to use and makes banking straightforward.
  • The cashback on Chase Bank’s Current account is a brilliant bonus.
  • Chase Bank Savings offers excellent interest rates that help grow money.

Negative themes

  • Chase Bank cut cashback rewards and savings interest rates recently.
  • The Chase Bank app can be slow and glitchy causing frustration.
  • Customer service can be unhelpful or slow resolving serious issues.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 71669 company reviews Last reviewed within 7 days

Easy to use the app.

Current account 16th February 2026

Easy to use the app. Love getting cash back. Easy to move money around instantly. Really pleased with the overall experience of banking with Chase

Rated Excellent 5/5
Read more product reviews

Does what it says it does.

Current account 16th February 2026

Does what it says it does. Great banking App, clear communications.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Have been woth Chase for several years.

    Have been woth Chase for several years. Easy to use and feels secure. Interest rates have gone down but still reasonable.

    {"display":"Elizabeth S","full_name":"Elizabeth S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Elizabeth S 16th February 2026
  • 5/5

    informative and accessible

    I found the website very informative and easy to navigate. Opening an account was easy and clear, and the app access and security is excellent.... I found the website very informative and easy to navigate. Opening an account was easy and clear, and the app access and security is excellent. Communication emails from Chase are helpful and paced out well, so am not bombarded with frequent or inappropriate mailings. Read more Read less

    {"display":"THA","full_name":"THA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    THA 16th February 2026
  • 1/5

    Declined Amazon voucher

    Provided an offer to transfer my salary to be paid to chase. In return they said I would receive an Amazon voucher. I followed the... Provided an offer to transfer my salary to be paid to chase. In return they said I would receive an Amazon voucher. I followed the rules and chase still did not give me the voucher Read more Read less

    {"display":"Daniel","full_name":"Daniel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Daniel 16th February 2026
  • 4/5

    I find Chase as satisfactory, reliable and trustworthy

    I find Chase as satisfactory, reliable and trustworthy

    {"display":"Satish S","full_name":"Satish S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Satish S 16th February 2026
  • 5/5

    Savings account rate has been the best out of all th...

    Savings account rate has been the best out of all the competitors for what we wanted. Easy to use app.

    {"display":"Richard A","full_name":"Richard A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard A 16th February 2026
  • 5/5

    Amazing !

    Love how easy it is to add sub accounts helps me save for various things

    {"display":"Donna K","full_name":"Donna K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Donna K 16th February 2026
  • 5/5

    Easy options to have multiple savings pots

    Easy options to have multiple savings pots so I can easily budget saving for various events or projects and still be earning the same amount... Easy options to have multiple savings pots so I can easily budget saving for various events or projects and still be earning the same amount of interest on each. The round up facility is great and helps to add an extra pot into the Christmas fund every year. Cash back is also helpful, was a lot better when it was on every purchase. The only feedback I have is its mental no overdraft is offered. Read more Read less

    {"display":"Nick B","full_name":"Nick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nick B 16th February 2026
  • 5/5

    Excellent vustometsetvice

    Staff are very polite on the phone and the customer service it's too notch

    {"display":"Olaide O","full_name":"Olaide O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Olaide O 16th February 2026
  • 5/5

    Spot On Webb Site and Service

    Every thing has measured up to my needs and expectations

    {"display":"David R","full_name":"David R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    David R 16th February 2026

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