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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.94/5

Chase Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 72,303 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended positively over the past 90 days

Chase Bank’s Current account and Savings products shine with easy-to-use apps, great cashback, and competitive interest rates that make managing money a breeze. The customer service is often quick and helpful, especially when sorting issues or providing support abroad. However, many feel let down by recent cuts to cashback rewards and savings interest, plus frustrations with app glitches and slow updates. Some also find the bank’s fraud handling and transaction limits disappointing.

Positive themes

  • Chase Bank’s app is super easy to use and makes banking straightforward.
  • The cashback on Chase Bank’s Current account is a brilliant bonus.
  • Chase Bank Savings offers excellent interest rates that help grow money.

Negative themes

  • Chase Bank cut cashback rewards and savings interest rates recently.
  • The Chase Bank app can be slow and glitchy causing frustration.
  • Customer service can be unhelpful or slow resolving serious issues.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 72303 company reviews • Last reviewed within 7 days

The most easy to use banking app ever!

Current account • 17th March 2026

The most easy to use banking app ever!

{"display":"Vineeth Joseph","full_name":"Vineeth Joseph","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very outstanding service with good customer support.

Credit card • 17th March 2026

Very outstanding service with good customer support. The best by far

{"display":"Raphael M","full_name":"Raphael M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great Bank with good rewards

    The boost on my savings account is very helpful in this time of uncertainty. Everything works in this bank and when needed to contact the... The boost on my savings account is very helpful in this time of uncertainty. Everything works in this bank and when needed to contact the support they where very helpful and efficient. Read more Read less

    {"display":"Pedro S","full_name":"Pedro S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pedro S 16th March 2026
  • 5/5

    Travelling Light

    Good service. Quick resolution of any issues. No fees on international spend

    {"display":"Bleurk","full_name":"Bleurk","avatar":{"url":"\/assets\/uploads\/avatars\/users\/811340.png"}}'s avatar
    Credit card
    Bleurk 16th March 2026
  • 5/5

    The money I get just for spending is great

    The money I get just for spending is great

    {"display":"Harrison S","full_name":"Harrison S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent service .

    Excellent service .have only been with the bank a little over a year .had a great experience so far.

    {"display":"Catherine Kelly ","full_name":"Catherine Kelly ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy to setup, easy to use.

    Easy to setup, easy to use. The round-up function is my favourite, as well as cash back.

    {"display":"Cass XuXin","full_name":"Cass XuXin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1394964.png"}}'s avatar
  • 5/5

    Competitive interest rates, as well as easy-to-use m...

    Competitive interest rates, as well as easy-to-use mobile banking app.

    {"display":"Rishav D","full_name":"Rishav D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Rishav D 12th March 2026
  • 5/5

    Simple, easy, accessible

    The simplicity of the app, sign up process and customer service is absolutely excellent. The offer of spending abroad is also brilliant too and great... The simplicity of the app, sign up process and customer service is absolutely excellent. The offer of spending abroad is also brilliant too and great value for money. They could improve by having better savers rates for existing customers as current rates are far below market value. Read more Read less

    {"display":"Joshua Handley","full_name":"Joshua Handley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/777061.png"}}'s avatar
  • 5/5

    A great account to use abroad’s brilliant bank

    A great account to use abroad as there is no charges and a great rate

    {"display":"Carol B","full_name":"Carol B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Carol B 12th March 2026
  • 5/5

    Easy to use

    Easy to use, can check balances on the go

    {"display":"Susan O","full_name":"Susan O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan O 11th March 2026

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