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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.94/5

Chase Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 72,438 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended negatively over the past 90 days

Chase Bank’s Current account and Savings products shine with easy-to-use apps, great cashback, and competitive interest rates that make managing money a breeze. The customer service is often quick and helpful, especially when sorting issues or providing support abroad. However, many feel let down by recent cuts to cashback rewards and savings interest, plus frustrations with app glitches and slow updates. Some also find the bank’s fraud handling and transaction limits disappointing.

Positive themes

  • Chase Bank’s app is super easy to use and makes banking straightforward.
  • The cashback on Chase Bank’s Current account is a brilliant bonus.
  • Chase Bank Savings offers excellent interest rates that help grow money.

Negative themes

  • Chase Bank cut cashback rewards and savings interest rates recently.
  • The Chase Bank app can be slow and glitchy causing frustration.
  • Customer service can be unhelpful or slow resolving serious issues.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 72438 company reviews • Last reviewed within 7 days

I’ve had a really positive experience with the Chase...

Current account • 5th May 2026

I’ve had a really positive experience with the Chase Bank current account. The app is clean and easy to use, making it simple to track... I’ve had a really positive experience with the Chase Bank current account. The app is clean and easy to use, making it simple to track spending, move money, and manage savings all in one place. One of the standout features is the 1% cashback on eligible everyday spending for new customers, plus access to savings features like round-ups and linked saver accounts. Chase also offers fee-free card spending abroad, which is a great bonus if you travel. Read more Read less

{"display":"Phil A","full_name":"Phil A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Chase Savings Account

Savings • 25th April 2026

The savings account is very good because it currently pays the highest interest rate on the market today for easy access savings in a bank... The savings account is very good because it currently pays the highest interest rate on the market today for easy access savings in a bank account. It gives a boosted rate for new customers so a great incentive to join Chase. It’s fully flexible and you get paid monthly so your savings compound. This is my go to savings account. Would definitely recommend Read more Read less

{"display":"TG","full_name":"TG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
TG
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Chase Current Account

    My experience with the Chase current account has been very positive overall. The app is simple and easy to use, and I like how quickly... My experience with the Chase current account has been very positive overall. The app is simple and easy to use, and I like how quickly I can manage everything in one place. Setting up the account was straightforward, and payments and transfers are processed quickly without any issues. I also like the cashback on eligible spending and the fact there are no fees for everyday banking or spending abroad, which makes it very convenient. The ability to open separate “pots” or accounts for budgeting is also really useful for managing my money. The main downside is that it’s an app-only bank, so there are no physical branches or cash deposit options, which can be limiting in some situations. Some features are also quite basic compared to traditional banks. Overall, it’s a modern, reliable, and convenient account that works well for day-to-day spending and budgeting. Read more Read less

    {"display":"TG","full_name":"TG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    TG 25th April 2026
  • 5/5

    Easy and flexible savings

    Easy to use app, with flexible saving at a high rate!

    {"display":"Lisa Fischer","full_name":"Lisa Fischer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/661640.png"}}'s avatar
    Savings
    Lisa Fischer 24th April 2026
  • 5/5

    Very easy service and application.

    Very easy service and application used to set up and manage savings account.

    {"display":"Guy M","full_name":"Guy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Guy M 24th April 2026
  • 5/5

    Great Interest rate & 1% cashback on groceries

    Great Interest rate, Very fast transfers to/from other banks (normally seconds) earns 1% cashback on grocery shopping and fuel

    {"display":"Michael R","full_name":"Michael R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael R 23rd April 2026
  • 5/5

    Recommended by my brother to move all my money into...

    Recommended by my brother to move all my money into when I sold my house in 2024 to get the best return on my money... Recommended by my brother to move all my money into when I sold my house in 2024 to get the best return on my money at the time. Everything was so straight forward, clear and easy and I got a fab return for a few months until the Bank of England’s interest rates dropped madly but I was happy with it all. Moving money has never been easier either. Never had one problem with my Chase App or card. Brilliant Bank Read more Read less

    {"display":"retaw2266@gmail.com","full_name":"retaw2266@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent App and Savings Interest Rate

    The Chase savings account has an excellent interest rate. I love that I receive the monthly interest on 1st month regardless of whether it is... The Chase savings account has an excellent interest rate. I love that I receive the monthly interest on 1st month regardless of whether it is a weekend or bank holiday as is the case with other companies I bank with. I love the app too, it is so straightforward. Read more Read less

    {"display":"Susan R","full_name":"Susan R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan R 21st April 2026
  • 4/5

    Great Great Savings rate. Great rewards rate.

    Great Savings rate. Great rewards

    {"display":"MB","full_name":"MB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    MB 20th April 2026
  • 5/5

    Great bank with great services.

    Great bank with great services. I would recommend it to everyone.

    {"display":"Mark Donnelly","full_name":"Mark Donnelly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    The initial 2% interest boost makes the Chase saving...

    The initial 2% interest boost makes the Chase savings account one of the best in the market

    {"display":"Andrew N","full_name":"Andrew N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew N 20th April 2026

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