Chase Bank reviews
Chase Bank reviews
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What is this award?
The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback. Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.
This company has won:
- Best current account provider 2025
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Award winning organisation -
Offers digital wallet and contactless payment support -
Fully digital service with no in-person branches -
On-line application and approval process
Review summary
People rate this company as Excellent based on 71,851 product reviews
Chase Bank’s Current account and Savings products shine with easy-to-use apps, great cashback, and competitive interest rates that make managing money a breeze. The customer service is often quick and helpful, especially when sorting issues or providing support abroad. However, many feel let down by recent cuts to cashback rewards and savings interest, plus frustrations with app glitches and slow updates. Some also find the bank’s fraud handling and transaction limits disappointing.
Positive themes
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Chase Bank’s app is super easy to use and makes banking straightforward.
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The cashback on Chase Bank’s Current account is a brilliant bonus.
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Chase Bank Savings offers excellent interest rates that help grow money.
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Negative themes
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Chase Bank cut cashback rewards and savings interest rates recently.
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The Chase Bank app can be slow and glitchy causing frustration.
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Customer service can be unhelpful or slow resolving serious issues.
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