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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.94/5

Chase Bank reviews

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Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 64,674 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended positively over the past 90 days

Chase nails it with an easy-to-use app, great cashback, and solid savings interest that really helps you save. The customer service often shines with quick, friendly support and real people to talk to. On the flip side, some find the app glitchy or slow at times, and there are grumbles about dropping interest rates and cashback limits. A few have had frustrating customer service experiences, especially with fraud or payment issues.

Positive themes

  • Chase app is super easy to use and makes managing money a breeze.
  • Chase offers excellent cashback and rewards that make spending feel rewarding.
  • Chase savings accounts pay great interest rates and help you save easily.

Negative themes

  • Customer service can be slow or unhelpful especially with fraud or payment issues.
  • Chase’s app sometimes glitches or is slow causing frustration.
  • Interest rates and cashback rewards have dropped and become less competitive.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 64674 company reviews • Last reviewed within 7 days

Chase provides a great current account with cashback...

Current account • 25th January 2026

Chase provides a great current account with cashback available for regular spending.

{"display":"Nicholas L","full_name":"Nicholas L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great app and customer service

Current account • 25th January 2026

Easy app experience - very intuitive, quick and supportive customer service, easy to use abroad. Overall a great bank!

{"display":"Katarzyna ","full_name":"Katarzyna ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Chase bank experience has been great

    My experience with Chase bank has been very positive, they were quick to respond when I needed help and the app is very user friendly.... My experience with Chase bank has been very positive, they were quick to respond when I needed help and the app is very user friendly. There are notifications for payments (recent and upcoming) which I find really helpful and it's easy to transfer money to my savings accounts. Read more Read less

    {"display":"Mrs F","full_name":"Mrs F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Mrs F 25th January 2026
  • 4/5

    Competitive savings rate.

    Competitive savings rate. Excellent app.

    {"display":"Gillian C","full_name":"Gillian C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gillian C 24th January 2026
  • 3/5

    Disappointed with savings rate drop and they don't o...

    Disappointed with savings rate drop and they don't offer a UK ISA. Credit card offer not comparable with better offers on the market.

    {"display":"Gareth B","full_name":"Gareth B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gareth B 23rd January 2026
  • 5/5

    Great app and fantastic customer services.

    Great app and fantastic customer services. Savings rates adjust to bank of England base rate change within hours and the same for rises and falls.

    {"display":"Nic D","full_name":"Nic D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Nic D 23rd January 2026
  • 5/5

    Chase Highly Competitive

    Chase has offered a very good interest rate over the time I have had an account. It's easy to deposit or withdraw money. I have... Chase has offered a very good interest rate over the time I have had an account. It's easy to deposit or withdraw money. I have a current account which offers cashback on supermarket and transport spending. Read more Read less

    {"display":"Telulah Mc","full_name":"Telulah Mc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Telulah Mc 23rd January 2026
  • 5/5

    great savings rate, great customer service

    great savings rate, great customer service

    {"display":"Alex Chen","full_name":"Alex Chen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/659552.png"}}'s avatar
    Savings
    Alex Chen 23rd January 2026
  • 5/5

    Chase current account

    Great app, decent savings rates and and provides functional hands-on management of my money

    {"display":"Lynn Davies","full_name":"Lynn Davies","avatar":{"url":"\/assets\/uploads\/avatars\/users\/697572.png"}}'s avatar
    Current account
    Lynn Davies 23rd January 2026
  • 5/5

    Current account

    Really easy manageable account accessible great help when required and excellent ability to save

    {"display":"Mr I Brewet","full_name":"Mr I Brewet","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Mr I Brewet 23rd January 2026
  • 5/5

    Excellent service

    I had a problem with a transaction whilst I was abroad and unable to make a telephone call to Chase so I contacted them via... I had a problem with a transaction whilst I was abroad and unable to make a telephone call to Chase so I contacted them via their text service and it was sorted out immediately which was excellent service. Read more Read less

    {"display":"diannelloyd@icloud.com","full_name":"diannelloyd@icloud.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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