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Chase Bank reviews

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Rated Excellent 4.95/5

Chase Bank reviews

Verified business
Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 54,641 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Fantastic service, easy to open an account, excellen...

Fantastic service, easy to open an account, excellent customer service.

{"display":"Kasana K","full_name":"Kasana K","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072118.png"}}'s avatar
Current Account
Kasana K 3rd November 2024

Latest negative rating

1/5

UNTRUSTWORTHY

I opened a savings account with Chase. They didn't make it clear that the funding, in my case £80000 would go into a current account... I opened a savings account with Chase. They didn't make it clear that the funding, in my case £80000 would go into a current account paying no interest and you have to then transfer into the savings account. They had my money but have refused to pay the interest I should have earned, about £800. Read more Read less

{"display":"John Marrow","full_name":"John Marrow","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
John Marrow 8th November 2024

About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Reviews for Chase Bank

Showing 11 of 54641 company reviews Last reviewed within 14 days

UNTRUSTWORTHY

Savings 8th November 2024

I opened a savings account with Chase. They didn't make it clear that the funding, in my case £80000 would go into a current account... I opened a savings account with Chase. They didn't make it clear that the funding, in my case £80000 would go into a current account paying no interest and you have to then transfer into the savings account. They had my money but have refused to pay the interest I should have earned, about £800. Read more Read less

Rated Terrible 1/5
Read more product reviews

Fantastic service, easy to open an account, excellen...

Current Account 3rd November 2024

Fantastic service, easy to open an account, excellent customer service.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Easy to use app and great cashback

    Easy to use app and great to have 1% cashback on majority of purchases up to £15 p/m. I've had a couple of issues that... Easy to use app and great to have 1% cashback on majority of purchases up to £15 p/m. I've had a couple of issues that were dealt with quickly by customer services. Read more Read less

    {"display":"Juliette117","full_name":"Juliette117","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Juliette117 15th October 2024
  • 1/5

    Just wait until you want to move your money when fix...

    Just wait until you want to move your money when fixed rate ends hahaha

    {"display":"Christopher G","full_name":"Christopher G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christopher G 14th October 2024
  • 4/5

    Chase Bank Yhe future of Banking

    I have been with Chase Bank for 10 months . Good on-board g process, the account is easy to use and provides handy hints and tips.

    {"display":"Michael Carr","full_name":"Michael Carr","avatar":{"url":"\/assets\/uploads\/avatars\/users\/734059.png"}}'s avatar
    Savings
    Michael Carr 13th October 2024
  • 1/5

    Avoid if you want reasonable service

    Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my favour and... Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my favour and then ignored the ruling for 8 weeks before being forced to follow by FOS. Read more Read less

    {"display":"Pennwald","full_name":"Pennwald","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Pennwald 12th October 2024
  • 5/5

    Great for travelling abroad

    Easy to use app which offers 1% cashback. Additionally great for travelling abroad, as there are no fees when the card is used abroad.

    {"display":"Jun Mo","full_name":"Jun Mo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Jun Mo 11th October 2024
  • 5/5

    All good, bonus interest.

    All good, bonus interest. I like jam jarring.

    {"display":"Jo Harley","full_name":"Jo Harley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/726488.png"}}'s avatar
    Current Account
    Jo Harley 10th October 2024
  • 5/5

    Excellent accounts.

    Excellent accounts. Apps easy to navigate . Provide great interest rates and cashback

  • 5/5

    Habib Abdullay Mohammed

    Awareness and successful bank providing excellent services

    {"display":"Habib A","full_name":"Habib A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Habib A 2nd October 2024
  • 3/5

    Excellent interest rates on savings.

    Excellent interest rates on savings. When transferring amounts from matured chase savings to another account you are asked to phone there help line, operative are... Excellent interest rates on savings. When transferring amounts from matured chase savings to another account you are asked to phone there help line, operative are hard to understand and security questions take nearly an hour Read more Read less

    {"display":"Dave","full_name":"Dave","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dave 1st October 2024

    Products from Chase Bank

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