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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.85/5

Chase Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 72,471 product reviews

Average score of 4.85/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended positively over the past 90 days

Chase Bank’s Current account and Savings products shine with easy-to-use apps, great cashback, and competitive interest rates that make managing money a breeze. The customer service is often quick and helpful, especially when sorting issues or providing support abroad. However, many feel let down by recent cuts to cashback rewards and savings interest, plus frustrations with app glitches and slow updates. Some also find the bank’s fraud handling and transaction limits disappointing.

Positive themes

  • Chase Bank’s app is super easy to use and makes banking straightforward.
  • The cashback on Chase Bank’s Current account is a brilliant bonus.
  • Chase Bank Savings offers excellent interest rates that help grow money.

Negative themes

  • Chase Bank cut cashback rewards and savings interest rates recently.
  • The Chase Bank app can be slow and glitchy causing frustration.
  • Customer service can be unhelpful or slow resolving serious issues.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 72471 company reviews • Last reviewed within 7 days

intensives changed...

Current account • 16th June 2026

it used to be very good then the intensives and goal posts were less appealing. Still good for every day cash back but only on... it used to be very good then the intensives and goal posts were less appealing. Still good for every day cash back but only on certain items. The savings account has always been good and 1% cashback on some things is better than nothing. SUper easy app to use and great exchange rates abroad Read more Read less

{"display":"Louise","full_name":"Louise","avatar":{"url":"\/assets\/uploads\/avatars\/users\/700729.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews

Amazing bank!

Current account • 14th June 2026

Amazing bank! 10/10 customer service with amazing perks such as cashbback and round up !!

{"display":"misha","full_name":"misha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Good Company

    Good company to deal with, friendly and helpful staff and good product.

    {"display":"Dominic Mullen","full_name":"Dominic Mullen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/707327.png"}}'s avatar
  • 5.00/5

    brilliant savings interest rate,

    brilliant savings interest rate,

    {"display":"Alex Chen","full_name":"Alex Chen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/659552.png"}}'s avatar
    Savings
    Alex Chen 13th June 2026
  • 5.00/5

    Best saving company

    The best savings bank in the market, great rate and you can have as many withdrawals as you like. I recommend this company more than any other for there rates

    {"display":"Phil Chabeaux","full_name":"Phil Chabeaux","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Phil Chabeaux 12th June 2026
  • 5.00/5

    Overall excellent savings product and the service wh...

    Overall excellent savings product and the service when needed has been spot on! I have been banking with Chase for almost an year, so far... Overall excellent savings product and the service when needed has been spot on! I have been banking with Chase for almost an year, so far it' been a positive experience. I just hope this continues. Read more Read less

    {"display":"Sanjay T","full_name":"Sanjay T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sanjay T 12th June 2026
  • 5.00/5

    No problems with account and some of the best intere...

    No problems with account and some of the best interests paying account

    {"display":"Peter A","full_name":"Peter A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter A 12th June 2026
  • 3.00/5

    The cashback deal changes too frequently

    The cashback deal changes too frequently and has too many strings attached to it. Purchases eligible for cashback are far more restricted than what they... The cashback deal changes too frequently and has too many strings attached to it. Purchases eligible for cashback are far more restricted than what they were when I first opened the account back in 2022. Read more Read less

    {"display":"Michael S","full_name":"Michael S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    0% credit card offer which is great value for money;...

    0% credit card offer which is great value for money; I also have a current account with them which has a great future of rounding... 0% credit card offer which is great value for money; I also have a current account with them which has a great future of rounding up money spent and putting the extra into a savings pot. Read more Read less

    {"display":"DS","full_name":"DS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    DS 11th June 2026
  • 5.00/5

    Easy to use.

    Easy to use. Easy to set up online. No fees for use abroad

    {"display":"Christopher Green","full_name":"Christopher Green","avatar":{"url":"\/assets\/uploads\/avatars\/users\/261812.png"}}'s avatar
  • 5.00/5

    It is an improvement to to include restaurants in th...

    It is an improvement to to include restaurants in the cash back and increase the rate to 2 %

    {"display":"Alec C","full_name":"Alec C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Alec C 11th June 2026

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