Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page
Link copied

Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.94/5

Chase Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 64,583 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Great interest and very good customer service, plus...

Great interest and very good customer service, plus a flawless app

{"display":"Campbell G","full_name":"Campbell G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Campbell G 19th June 2025

Latest negative rating

1/5

Might fall

Their customer service is slow. Painful and gives the wrong info. They also keep dropping their savings rates. A real shame as a year ago... Their customer service is slow. Painful and gives the wrong info. They also keep dropping their savings rates. A real shame as a year ago this was possibly the best bank out there. Read more Read less

{"display":"Smeister","full_name":"Smeister","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Smeister 12th June 2025
See more reviews for Chase Bank products

About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 64583 company reviews • Last reviewed within 7 days

Great interest and very good customer service, plus...

Savings • 19th June 2025

Great interest and very good customer service, plus a flawless app

{"display":"Campbell G","full_name":"Campbell G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Amazingly cheap conversion rate when spending overseas

Current account • 17th June 2025

Amazingly cheap conversion rate when spending overseas

{"display":"Kin","full_name":"Kin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Kin
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent ease of use.

    Excellent ease of use. Scheduling facility puts other banks firmly in second place for Standing Order setting up etc. And very easy to open new accounts.

    {"display":"Tom","full_name":"Tom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Tom 17th June 2025
  • 5/5

    Game Changer

    Chase has changed my life and the value of my savings account as I gain interest monthly and there are always promotions on interest for... Chase has changed my life and the value of my savings account as I gain interest monthly and there are always promotions on interest for savings on the app to have a slightly higher rate which is applied monthly. I love that I can transfer funds easily from my Chase or Natwest bank account and it is also easy to set up new payees. I am managing my money better and also receiving round up and rewards payments too which pay a good rate of interest as well. Read more Read less

    {"display":"Gillian T","full_name":"Gillian T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gillian T 17th June 2025
  • 5/5

    Chase is Good

    Very good explanation. Good cashback.

    {"display":"Suzana L","full_name":"Suzana L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Suzana L 17th June 2025
  • 4/5

    Decent Interest Rates on your Saving Account with Chase

    Chase offered really great Interest Rates on my Saving Account in the beginning. Now they are a bit lower but still noticeable.

    {"display":"Annette Jorgensen","full_name":"Annette Jorgensen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/710720.png"}}'s avatar
  • 5/5

    Chase Bank - Quality App

    After reading about Chase on smartmoneypeople I set up an account within 15 minutes and it was straight forward. I cannot fault it at all... After reading about Chase on smartmoneypeople I set up an account within 15 minutes and it was straight forward. I cannot fault it at all as you get the debit card immediately for my iPhone wallet. It gives access to open further current accounts and access to 5% savings. I love this App and Bank as it is easy to use and move money. Read more Read less

    {"display":"Pom Trahern","full_name":"Pom Trahern","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Was excellent

    Was excellent. Started dropping cashback choices. Not to good now. Excellent for use abroas

    {"display":"Clifford Scott ","full_name":"Clifford Scott ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Chase app review

    I find chase easy to use, the app is excellent for managing finances and arranging accounts and is very clear on updates, interest and navigating account management.

    {"display":"Lynn Davies","full_name":"Lynn Davies","avatar":{"url":"\/assets\/uploads\/avatars\/users\/697572.png"}}'s avatar
  • 5/5

    Banking app is easy to use and always working, easy...

    Banking app is easy to use and always working, easy to set up the account, very efficient and would recommend.

    {"display":"Melissa","full_name":"Melissa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Melissa 13th June 2025
  • 5/5

    Excellent customer service, very proffessional.

    Excellent customer service, very proffessional.

    {"display":"Ross Galloway","full_name":"Ross Galloway","avatar":{"url":"\/assets\/uploads\/avatars\/users\/699850.png"}}'s avatar

    Products from Chase Bank

    Showing all products offered by Chase Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice