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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.85/5

Chase Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 72,485 product reviews

Average score of 4.85/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended negatively over the past 90 days

Chase Bank’s app is widely loved for being easy to use, with handy features like cashback, round-ups, and solid interest rates on savings. Many find the bank great for overseas use and praise the helpful, friendly customer service. However, some are frustrated by reduced cashback and interest rates, slow or glitchy app performance, and poor customer support in tricky situations.

Positive themes

  • Chase Bank’s app is super easy to use and makes managing money a breeze. (78 mentions)
  • The cashback and round-up features on Chase Bank’s current account really add up nicely. (14 mentions)
  • Chase Bank offers excellent interest rates on savings with a straightforward app. (12 mentions)

Negative themes

  • Chase Bank’s customer service can be slow or unhelpful when problems arise. (5 mentions)
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 72485 company reviews • Last reviewed within 7 days

Sleek Tech Meets Top-Tier Support & Interest Rate.

Savings • 22nd August 2026

The Chase Bank Saver account is an outstanding option for managing short-term cash. The mobile app provides an exceptional user experience, combining elegant design with... The Chase Bank Saver account is an outstanding option for managing short-term cash. The mobile app provides an exceptional user experience, combining elegant design with intuitive navigation.Customer support is a major strength, with fast connection times to helpful human agents, avoiding the frustration of complex automated phone menus.Great interst rate, albeit for a year only, so now we've moved our money. Read more Read less

{"display":"Andrew Smith","full_name":"Andrew Smith","avatar":{"url":"\/assets\/uploads\/avatars\/users\/786158.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Very easy app to use

Savings • 21st August 2026

Very easy app to use good service

{"display":"Peter A","full_name":"Peter A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Works well, easy to use app

    Overall works well, easy to use app, the cash back used to be good, but too hard to get these days

    {"display":"sweetice53","full_name":"sweetice53","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    sweetice53 20th August 2026
  • 5.00/5

    Chase Current Account

    Excellent service and always at the end of the phone if I have any questions. App is easy to use too!

    {"display":"Nina N","full_name":"Nina N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Nina N 20th August 2026
  • 5.00/5

    Excellent service and products

    Excellent service and products - would recommend to anyone!

    {"display":"GM","full_name":"GM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GM 20th August 2026
  • 5.00/5

    So easy to use.

    So easy to use. Benefits fantastic. Excellent to use abroad.

    {"display":"John S","full_name":"John S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    John S 20th August 2026
  • 5.00/5

    Easy to set up, and love the refer a friend offer.

    Easy to set up, and love the refer a friend offer. Great savings rate and customer service, too.

    {"display":"Kerry G","full_name":"Kerry G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Kerry G 20th August 2026
  • 5.00/5

    Easy to Easy and convenientand straightforward.

    Easy to use and straightforward. The service is convenient and gives me peace of mind when using my account.

    {"display":"Petar ","full_name":"Petar ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Chase Protect
    Petar 20th August 2026
  • 5.00/5

    I've had great customer service

    I've had great customer service, very proactive in protecting the customer and checking large or spurious payments, and very easy to deal with. The app... I've had great customer service, very proactive in protecting the customer and checking large or spurious payments, and very easy to deal with. The app is very intuitive and easy to use, and the range of perks and incentives is excellent. Read more Read less

    {"display":"Kron","full_name":"Kron","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Kron 20th August 2026
  • 5.00/5

    Great app and customer service

    Really easy to use the app. Customer service was excellent when I had a dispute against a retailer.

    {"display":"W W","full_name":"W W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    W W 19th August 2026
  • 5.00/5

    Very pleased

    Really easy to manage my account. The 2% cashback is a real help

    {"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ben 23rd July 2026

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