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HSBC Kinetic reviews

HSBC Kinetic logo reviews
Rated Excellent 4.70/5

HSBC Kinetic reviews

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Review summary

People rate this company as Excellent based on 1,934 product reviews

Average score of 4.70/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for HSBC Kinetic have trended negatively over the past 90 days

Latest positive rating

5/5

Very efficient and convenient business account

I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is... I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The incentive to open the account was a very welcome thing too. Read more Read less

Latest negative rating

1/5

Very disappointed.

Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account.... Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Money on the account can't be use in any way. We can't run the business as we can't make any payments. Some friend told me that his account been frozen for 6 months in HSBC. They are not a bank They are fraudsters. Highly not recommended. Read more Read less

About HSBC Kinetic

HSBC Kinetic is an app-based, fully digital business current account that’s been designed for start-ups and business owners looking for more than just a bank account. It was developed with the help of thousands of business owners whose insights helped us take business banking to new levels.

HSBC Kinetic includes tools to help you manage your everyday business finances, grow your business, access perks to kickstart your business.

If you are HSBC Kinetic customer, please leave a review with us so other customer's can read your experience.

HSBC Kinetic at a glance

Reviews for HSBC Kinetic

Showing 11 of 1934 company reviews

ok to good could be better or worse

Business Account 23rd August 2024

ok to good could be better or worse

Rated Average 3/5
Read more product reviews

Very disappointed.

Business Account 24th March 2024

Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account.... Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Money on the account can't be use in any way. We can't run the business as we can't make any payments. Some friend told me that his account been frozen for 6 months in HSBC. They are not a bank They are fraudsters. Highly not recommended. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    i am a HSBC customer and wanted to open an kinetic a...

    i am a HSBC customer and wanted to open an kinetic account for newly started business, i have started the process on 27th November 2023,... i am a HSBC customer and wanted to open an kinetic account for newly started business, i have started the process on 27th November 2023, and the app keep failing to process to step 3, once i put my personal data, the app says (oops, we are having some technical issues, please try again etc,) tried a whole month to open, ang i gave up, started to chat online and they told me to go to my local branch and they will open a business account for me, took my phone and the branch said they never seen a error message like that, and gave me a number to call the kinetic team, rang them, it was woman who was on the phone, she said she couldnt understand why this is happening and said she will ask one of the kinetic technical people to give me ring and guide me with this, more than 10days, (dont think this technical people exist ) and i tried again, (my first name is Muthuthanthrige, i have removed E on the end used Muthuthanthrig and the app start work, so finally uploaded all the documents and received a messeage saying, i must use the name as appeared on my ID, great, i rang them to let them know what happend, im sure u can guess the answer from them, yes. "we will ask one of the technical people to call you" lol still waiting Read more Read less

  • 1/5

    Very disappointed.

    Our account has been blocked without any reason. We didn't get any information what was happening. We had booked payments for our suppliers and we... Our account has been blocked without any reason. We didn't get any information what was happening. We had booked payments for our suppliers and we couldn't make any payments. I not recommend this account to any business. Make us big trouble........ Read more Read less

  • 1/5

    Not multi user friendly

    For use by one person only, unable to allow office to use due to the sessions timing out and needing to log on frequently with... For use by one person only, unable to allow office to use due to the sessions timing out and needing to log on frequently with a code sent to my mobile - if i'm out of the office and they need access it's terrible. Especially when they need to do the books! Read more Read less

  • 5/5

    Very efficient and convenient business account

    I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is... I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The incentive to open the account was a very welcome thing too. Read more Read less

  • 1/5

    Account opening welcome document requires £15

    I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is... I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is no PDF document or welcome pack showing my account details. Since the account was just opened, there was no statement available. I wanted the account details in a document format so that it could be uploaded to my payment partner website. When I chatted with the customer care, I was told there is no document available as kinetic is mobile banking only and asked me for £15 to confirm my bank account details. Very disappointed with the service. Read more Read less

  • 5/5

    Brilliant!!

    Decided to choose HSBC for my business account after comparing with other providers. They tick all the boxes, Very simple to apply & the app is great to use. Happy customer!!

    {"display":"Nicky","full_name":"Nicky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    Nicky 7th April 2023
  • 5/5

    Feedback

    I have just started to use HSBC kinetic. I find it easy & friendly app to navigate, lots of benefits to explore. I’m really happy... I have just started to use HSBC kinetic. I find it easy & friendly app to navigate, lots of benefits to explore. I’m really happy I joined the list of clients. Read more Read less

  • 5/5

    Superb

    Everything you need for a small business. Great app. Small fees No hassle

    {"display":"B3n","full_name":"B3n","avatar":{"url":"\/assets\/uploads\/avatars\/users\/744624.png"}}'s avatar
    Business Account
    B3n 5th April 2023
  • 5/5

    Overall Simple safe setup

    So far have found this an easy platform to se up with and enjoying each step using it

    Products from HSBC Kinetic

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