I have held an HSBC Kinetic account for 3 years now and I have found banking a breeze. My account links directly to Quick Books... I have held an HSBC Kinetic account for 3 years now and I have found banking a breeze. My account links directly to Quick Books and to Square where we take online and in-person payments. The overdraft facility is easy to access and competitive compared to other banks I looked at, There are no fees - unless you have an overdraft. Read more Read less

I am a small business owner and HSBC continue to take up a huge amount of time will simple enquiries. Staff who cannot be understood... I am a small business owner and HSBC continue to take up a huge amount of time will simple enquiries. Staff who cannot be understood and don't understand any of their products. They direct you to the website, then the website states give us a call and you end up in loops. I have wasted hours and hours trying to speak to somebody competent but been unsuccessful. They also often hang up on you when you are on hold. I will be changing my bank. Read more Read less

ok to good could be better or worse

Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account.... Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Money on the account can't be use in any way. We can't run the business as we can't make any payments. Some friend told me that his account been frozen for 6 months in HSBC. They are not a bank They are fraudsters. Highly not recommended. Read more Read less

i am a HSBC customer and wanted to open an kinetic account for newly started business, i have started the process on 27th November 2023,... i am a HSBC customer and wanted to open an kinetic account for newly started business, i have started the process on 27th November 2023, and the app keep failing to process to step 3, once i put my personal data, the app says (oops, we are having some technical issues, please try again etc,) tried a whole month to open, ang i gave up, started to chat online and they told me to go to my local branch and they will open a business account for me, took my phone and the branch said they never seen a error message like that, and gave me a number to call the kinetic team, rang them, it was woman who was on the phone, she said she couldnt understand why this is happening and said she will ask one of the kinetic technical people to give me ring and guide me with this, more than 10days, (dont think this technical people exist ) and i tried again, (my first name is Muthuthanthrige, i have removed E on the end used Muthuthanthrig and the app start work, so finally uploaded all the documents and received a messeage saying, i must use the name as appeared on my ID, great, i rang them to let them know what happend, im sure u can guess the answer from them, yes. "we will ask one of the technical people to call you" lol still waiting Read more Read less

Our account has been blocked without any reason. We didn't get any information what was happening. We had booked payments for our suppliers and we... Our account has been blocked without any reason. We didn't get any information what was happening. We had booked payments for our suppliers and we couldn't make any payments. I not recommend this account to any business. Make us big trouble........ Read more Read less

For use by one person only, unable to allow office to use due to the sessions timing out and needing to log on frequently with... For use by one person only, unable to allow office to use due to the sessions timing out and needing to log on frequently with a code sent to my mobile - if i'm out of the office and they need access it's terrible. Especially when they need to do the books! Read more Read less

I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is... I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The incentive to open the account was a very welcome thing too. Read more Read less

I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is... I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is no PDF document or welcome pack showing my account details. Since the account was just opened, there was no statement available. I wanted the account details in a document format so that it could be uploaded to my payment partner website. When I chatted with the customer care, I was told there is no document available as kinetic is mobile banking only and asked me for £15 to confirm my bank account details. Very disappointed with the service. Read more Read less