i am a HSBC customer and wanted to open an kinetic account for newly started business, i have started the process on 27th November 2023,... i am a HSBC customer and wanted to open an kinetic account for newly started business, i have started the process on 27th November 2023, and the app keep failing to process to step 3, once i put my personal data, the app says (oops, we are having some technical issues, please try again etc,) tried a whole month to open, ang i gave up, started to chat online and they told me to go to my local branch and they will open a business account for me, took my phone and the branch said they never seen a error message like that, and gave me a number to call the kinetic team, rang them, it was woman who was on the phone, she said she couldnt understand why this is happening and said she will ask one of the kinetic technical people to give me ring and guide me with this, more than 10days, (dont think this technical people exist ) and i tried again, (my first name is Muthuthanthrige, i have removed E on the end used Muthuthanthrig and the app start work, so finally uploaded all the documents and received a messeage saying, i must use the name as appeared on my ID, great, i rang them to let them know what happend, im sure u can guess the answer from them, yes. "we will ask one of the technical people to call you" lol still waiting Read more Read less

Our account has been blocked without any reason. We didn't get any information what was happening. We had booked payments for our suppliers and we... Our account has been blocked without any reason. We didn't get any information what was happening. We had booked payments for our suppliers and we couldn't make any payments. I not recommend this account to any business. Make us big trouble........ Read more Read less

For use by one person only, unable to allow office to use due to the sessions timing out and needing to log on frequently with... For use by one person only, unable to allow office to use due to the sessions timing out and needing to log on frequently with a code sent to my mobile - if i'm out of the office and they need access it's terrible. Especially when they need to do the books! Read more Read less

I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is... I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The incentive to open the account was a very welcome thing too. Read more Read less

I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is... I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is no PDF document or welcome pack showing my account details. Since the account was just opened, there was no statement available. I wanted the account details in a document format so that it could be uploaded to my payment partner website. When I chatted with the customer care, I was told there is no document available as kinetic is mobile banking only and asked me for £15 to confirm my bank account details. Very disappointed with the service. Read more Read less

Decided to choose HSBC for my business account after comparing with other providers. They tick all the boxes, Very simple to apply & the app is great to use. Happy customer!!

I have just started to use HSBC kinetic. I find it easy & friendly app to navigate, lots of benefits to explore. I’m really happy... I have just started to use HSBC kinetic. I find it easy & friendly app to navigate, lots of benefits to explore. I’m really happy I joined the list of clients. Read more Read less

Everything you need for a small business. Great app. Small fees No hassle

So far have found this an easy platform to se up with and enjoying each step using it