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Zempler Bank (formerly Cashplus) reviews

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Rated Excellent 4.84/5

Zempler Bank (formerly Cashplus) reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 21 days
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 20,134 product reviews

Average score of 4.84/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank (formerly Cashplus) have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent service and ontime resolution to the query

Excellent service and ontime resolution to the query

Latest negative rating

1/5

Do not use!!

Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable... Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable as a business account. I have two business accounts and make regular payments between them. On a random occasion, although Zemplar could see that multiple payments have been made from my other business account into Zemplar, decided to restrict the account, I am assuming due to the large amount. However it’s a business account not personal so large amounts are to be expected. I understand they are obliged to do checks to protect people. I then proceeded to send 4 different types of proof of payment. 3 of them were from their verified list. On 4 occasions they have rejected the proof of payment. I am unable to use the business account in this time. The money I transferred to zempler still hasn’t been returned to my business account and when you call up they tell you 24 hours for the proof of payment r be reviewed. There is no way that this can be expedited so you are just left waiting. The customer service cannot call the relevant team who verify the proof of payments and so you are left in limbo. I have clients to pay and as a business owner this is extremely frustrating. A simple call from the relevant team would have solved this. This bank is therefore not efficient for a business owner. It is not enough to just say you offer business accounts but the account must actually be fit for purpose. Read more Read less

About Zempler Bank (formerly Cashplus)

Zempler Bank (formerly Cashplus) is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank (formerly Cashplus) at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank (formerly Cashplus)

Showing 11 of 20134 company reviews Last reviewed within 21 days

Do not use!!

Business account 31st July 2025

Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable... Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable as a business account. I have two business accounts and make regular payments between them. On a random occasion, although Zemplar could see that multiple payments have been made from my other business account into Zemplar, decided to restrict the account, I am assuming due to the large amount. However it’s a business account not personal so large amounts are to be expected. I understand they are obliged to do checks to protect people. I then proceeded to send 4 different types of proof of payment. 3 of them were from their verified list. On 4 occasions they have rejected the proof of payment. I am unable to use the business account in this time. The money I transferred to zempler still hasn’t been returned to my business account and when you call up they tell you 24 hours for the proof of payment r be reviewed. There is no way that this can be expedited so you are just left waiting. The customer service cannot call the relevant team who verify the proof of payments and so you are left in limbo. I have clients to pay and as a business owner this is extremely frustrating. A simple call from the relevant team would have solved this. This bank is therefore not efficient for a business owner. It is not enough to just say you offer business accounts but the account must actually be fit for purpose. Read more Read less

Rated Terrible 1/5
Read more product reviews

Always taking £0.30

Business account 18th July 2025

Always taking £0.30 from every transaction from bank is totally unacceptable and am planning on closing my account soon as they have not benefits for customers

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Do not trust this so called bank.

    Do not trust this so called bank. They allowed me to be scammed of 7000

  • 5/5

    Excellent service and ontime resolution to the query

    Excellent service and ontime resolution to the query

  • 5/5

    Zempler account is reliable and you can manage your...

    Zempler account is reliable and you can manage your money online 24/7 ,, you can also have overdraft and credit card ,, it’s absolutely amazing better than some high street bank

    {"display":"Tijany","full_name":"Tijany","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Tijany 12th June 2025
  • 4/5

    A good app based account but not the best value

    It's a good app based bank account but some of their recent communications are not clear and I've had to call before to clarify some... It's a good app based bank account but some of their recent communications are not clear and I've had to call before to clarify some of the account charges. They seem to be more focused on business accounts now. On the plus side, you never need to wait long to get in touch with their support. Read more Read less

  • 5/5

    I had a great experience with Zempler Bank.

    I had a great experience with Zempler Bank. The staff was always helpful and professional, and the services were efficient and reliable. I appreciate how... I had a great experience with Zempler Bank. The staff was always helpful and professional, and the services were efficient and reliable. I appreciate how easy it was to manage my banking needs, and I would definitely recommend Zempler Bank to others. Thank you for the excellent service Read more Read less

    {"display":"Shan","full_name":"Shan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Shan 7th June 2025
  • 5/5

    Great for cash management

    Great for cash management - and business support

    {"display":"Phil","full_name":"Phil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Phil 22nd May 2025
  • 4/5

    I’ve been a Cashplus customer for over 2 years, and...

    I’ve been a Cashplus customer for over 2 years, and I recently went through the rebrand to Zempler Bank. Honestly, the transition was smoother than... I’ve been a Cashplus customer for over 2 years, and I recently went through the rebrand to Zempler Bank. Honestly, the transition was smoother than expected — my card still works, the app looks cleaner, and the core features I rely on (like instant notifications and expense tracking) are still there. I like that they’re now officially a bank; it gives me a bit more confidence in using them for my business account Read more Read less

    {"display":"Aleh","full_name":"Aleh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Aleh 21st May 2025
  • 5/5

    the customer service people are very informed and po...

    the customer service people are very informed and polite when I ring yup and always answer my query quickly great to do business with and... the customer service people are very informed and polite when I ring yup and always answer my query quickly great to do business with and hoping for a long partnership with yourselves and keep yup the good work chat soon to you all Read more Read less

  • 1/5

    I will never open an account with them again

    It is a disaster to deal with this so-called bank and its unprofessional staff. In spite of the fact that my account was opened and... It is a disaster to deal with this so-called bank and its unprofessional staff. In spite of the fact that my account was opened and I was given the banking info, my account was closed a few days later, which caused me a lot of stress and inconvenience. Read more Read less

    {"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Ben 18th May 2025

    Products from Zempler Bank (formerly Cashplus)

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