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Zempler Bank (formerly Cashplus) reviews

Zempler Bank Logo
Rated Excellent 4.83/5

Zempler Bank (formerly Cashplus) reviews

Verified business
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 16,795 product reviews

Average score of 4.83/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for Zempler Bank (formerly Cashplus) have trended negatively over the past 90 days

Latest positive rating

5/5

I remember cashplus when they started. Well done guys

Joshua was helpfull and polite. Great customer service

{"display":"Mariusz K","full_name":"Mariusz K","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071458.png"}}'s avatar
Business Account
Mariusz K 16th October 2024

Latest negative rating

1/5

Bad experience

I had very bad experience with this bank.They stop my account without any reason.i contact with customer service alots of time they not give me... I had very bad experience with this bank.They stop my account without any reason.i contact with customer service alots of time they not give me any valid reason to block my account. 7 weeks gone they not tell me anything about my account. Read more Read less

{"display":"Irfan i","full_name":"Irfan i","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Account
Irfan i 28th October 2024

About Zempler Bank (formerly Cashplus)

Zempler Bank (formerly Cashplus) is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank (formerly Cashplus) at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank (formerly Cashplus)

Showing 11 of 16795 company reviews

Bad experience

Business Account 28th October 2024

I had very bad experience with this bank.They stop my account without any reason.i contact with customer service alots of time they not give me... I had very bad experience with this bank.They stop my account without any reason.i contact with customer service alots of time they not give me any valid reason to block my account. 7 weeks gone they not tell me anything about my account. Read more Read less

Rated Terrible 1/5
Read more product reviews

I received a Refunds from company think comms o2 big...

Business Account 16th October 2024

I received a Refunds from company think comms o2 big company £1772. And Zempler hold my money that Refund com from with the invoice i... I received a Refunds from company think comms o2 big company £1772. And Zempler hold my money that Refund com from with the invoice i already sent to Zempler. And they are telling me 72h or may this payment go back just waste of time this bank 100% Zero Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 5/5

    I remember cashplus when they started. Well done guys

    Joshua was helpfull and polite. Great customer service

    {"display":"Mariusz K","full_name":"Mariusz K","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071458.png"}}'s avatar
    Business Account
    Mariusz K 16th October 2024
  • 4/5

    Very good and very happy with therm

    Very good and very happy with therm

    {"display":"Mohamed A","full_name":"Mohamed A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    Mohamed A 9th October 2024
  • 5/5

    Best business account and very happy with cash plus

    Best business account and very happy with cash plus

  • 1/5

    I just opened the business account with them and jus...

    I just opened the business account with them and just bought my business they froze my card for over two weeks and I have emailed... I just opened the business account with them and just bought my business they froze my card for over two weeks and I have emailed them and made 50 phone calls and every time I talk to them they can’t give any information or anything just telling me to wait I can’t pay my bills I can’t pay my stuff they just useless and every time I call they are very rude and telling me sorry u just have to wait we can’t tell u anything the worst people and the worst bank I have ever dealt with please please be careful with them they are scammers Read more Read less

    {"display":"Justyna p","full_name":"Justyna p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    Justyna p 30th September 2024
  • 1/5

    So my bank has just suddenly stopped processing paym...

    So my bank has just suddenly stopped processing payments with no explanation other than Payment failed, check the details and try again. The payees are... So my bank has just suddenly stopped processing payments with no explanation other than Payment failed, check the details and try again. The payees are all accounts I’ve previously sent money to, multiple times. Customer service told me to email “[email protected]. DOESNT EXIST. HELP Read more Read less

    {"display":"K W","full_name":"K W","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1061602.png"}}'s avatar
    Personal Account
    K W 25th September 2024
  • 5/5

    It is easy to manage and very secure.

    It is easy to manage and very secure.

    {"display":"Changjie Z","full_name":"Changjie Z","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    Changjie Z 22nd September 2024
  • 1/5

    As ex soldiers who run an army charity we are disgus...

    As ex soldiers who run an army charity we are disgusted with the treatment we are currently enduring with Zemplar. They have froze our accounts... As ex soldiers who run an army charity we are disgusted with the treatment we are currently enduring with Zemplar. They have froze our accounts for no reason at all apart from someone stealing my mobile phone and me telling the bank They have now decided to lock us out the account where we can not feed ourselves or get home to get our medication we need to control our ptsd. We have been left in a city we are not from with no access to our funds and no one even caring about our problem. Army veterans now forced to have to Walt in Manchester for the bank to release our funds Now almost 24 hrs. Had to sleep rough last night. Didn’t get our medication and can’t leave until we can access money This is a very very dangerous situation that Zempler bank have forced 2 Veterans into who have done nothing wrong apart from let the bank know we had had our phone stolen Read more Read less

    {"display":"steve r","full_name":"steve r","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1059755.png"}}'s avatar
    Business Account
    steve r 18th September 2024
  • 1/5

    I had my account blocked.

    I had my account blocked. I sent relevant documentation for the transaction. I called the bank to advise I needed my account unlocked as I... I had my account blocked. I sent relevant documentation for the transaction. I called the bank to advise I needed my account unlocked as I had no monies for food or more importantly medical expenses. I was advised to call 999 Read more Read less

  • 1/5

    Alaway blocking our company AC .

    Alaway blocking our company AC . Zempler has no money it blocks our accounts because they are low on cash . On one can help... Alaway blocking our company AC . Zempler has no money it blocks our accounts because they are low on cash . On one can help . Hide behind T&C etc etc must be exposed, scam bank Read more Read less

    {"display":"Martin n","full_name":"Martin n","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Account
    Martin n 9th September 2024

    Products from Zempler Bank (formerly Cashplus)

    Showing products offered by Zempler Bank (formerly Cashplus)

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