Zempler Bank (formerly Cashplus) reviews

Zempler Bank (formerly Cashplus) reviews
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Award winning organisation
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UK-based contact centre
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FCA approved and regulated
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Manage your account or policy via an app or website
Review summary
People rate this company as Excellent based on 20,134 product reviews
Latest positive rating
Excellent service and ontime resolution to the query
Excellent service and ontime resolution to the query

Latest negative rating
Do not use!!
Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable... Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable as a business account. I have two business accounts and make regular payments between them. On a random occasion, although Zemplar could see that multiple payments have been made from my other business account into Zemplar, decided to restrict the account, I am assuming due to the large amount. However it’s a business account not personal so large amounts are to be expected. I understand they are obliged to do checks to protect people. I then proceeded to send 4 different types of proof of payment. 3 of them were from their verified list. On 4 occasions they have rejected the proof of payment. I am unable to use the business account in this time. The money I transferred to zempler still hasn’t been returned to my business account and when you call up they tell you 24 hours for the proof of payment r be reviewed. There is no way that this can be expedited so you are just left waiting. The customer service cannot call the relevant team who verify the proof of payments and so you are left in limbo. I have clients to pay and as a business owner this is extremely frustrating. A simple call from the relevant team would have solved this. This bank is therefore not efficient for a business owner. It is not enough to just say you offer business accounts but the account must actually be fit for purpose. Read more Read less

About Zempler Bank (formerly Cashplus)
Zempler Bank (formerly Cashplus) is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.
Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.
Zempler Bank offers current accounts and credit cards for business and personal customers.
Zempler Bank (formerly Cashplus) at a glance
Reviews for Zempler Bank (formerly Cashplus)
Showing 11 of 20134 company reviews • Last reviewed within 21 days
Do not use!!
Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable... Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable as a business account. I have two business accounts and make regular payments between them. On a random occasion, although Zemplar could see that multiple payments have been made from my other business account into Zemplar, decided to restrict the account, I am assuming due to the large amount. However it’s a business account not personal so large amounts are to be expected. I understand they are obliged to do checks to protect people. I then proceeded to send 4 different types of proof of payment. 3 of them were from their verified list. On 4 occasions they have rejected the proof of payment. I am unable to use the business account in this time. The money I transferred to zempler still hasn’t been returned to my business account and when you call up they tell you 24 hours for the proof of payment r be reviewed. There is no way that this can be expedited so you are just left waiting. The customer service cannot call the relevant team who verify the proof of payments and so you are left in limbo. I have clients to pay and as a business owner this is extremely frustrating. A simple call from the relevant team would have solved this. This bank is therefore not efficient for a business owner. It is not enough to just say you offer business accounts but the account must actually be fit for purpose. Read more Read less
Always taking £0.30
Always taking £0.30 from every transaction from bank is totally unacceptable and am planning on closing my account soon as they have not benefits for customers
Products from Zempler Bank (formerly Cashplus)
Business account
by Zempler Bank (formerly Cashplus)Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank...
Business account
by Zempler Bank (formerly Cashplus)Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank...
Current accounts
by Zempler Bank (formerly Cashplus)Zempler Bank offer two personal current accounts – the Freedom account and the Activeplus account. The Freedom account has no monthly fees and the Activeplus account is £5.95 per month....
Current accounts
by Zempler Bank (formerly Cashplus)Zempler Bank offer two personal current accounts – the Freedom account and the Activeplus account. The Freedom account has no monthly fees and the Activeplus account is £5.95 per month....
Credit card
by Zempler Bank (formerly Cashplus)A Zempler credit card is available if you have a personal income of over £15,000 or more. There’s no annual or monthly fee, flexible repayment options and a credit limit...
Credit card
by Zempler Bank (formerly Cashplus)A Zempler credit card is available if you have a personal income of over £15,000 or more. There’s no annual or monthly fee, flexible repayment options and a credit limit...
Business Credit Card
by Zempler Bank (formerly Cashplus)Zempler Bank's business credit card has features that include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with...
Business Credit Card
by Zempler Bank (formerly Cashplus)Zempler Bank's business credit card has features that include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with...
Prepaid Card
by Zempler Bank (formerly Cashplus)Zempler Bank prepaid card reviews are written by people like you! With so many new prepaid cards on the market, with a range of different features on offer, our Smart...
Prepaid Card
by Zempler Bank (formerly Cashplus)Zempler Bank prepaid card reviews are written by people like you! With so many new prepaid cards on the market, with a range of different features on offer, our Smart...
Travel Money Cards
by Zempler Bank (formerly Cashplus)Zempler Bank offers Euro and US dollar travel cards, allowing users to pay in local currencies with competitive exchange rates. Features include no transaction fees, real-time balance tracking, and the...
Travel Money Cards
by Zempler Bank (formerly Cashplus)Zempler Bank offers Euro and US dollar travel cards, allowing users to pay in local currencies with competitive exchange rates. Features include no transaction fees, real-time balance tracking, and the...
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