The bank restricted and eventually closed the account, causing significant delays in accessing funds (3+ months). Communication was slow and often unclear, leaving uncertainty about... The bank restricted and eventually closed the account, causing significant delays in accessing funds (3+ months). Communication was slow and often unclear, leaving uncertainty about timelines and processes. Customer service was polite but unable to provide concrete answers, which made the experience frustrating and disruptive Read more Read less

Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable... Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable as a business account. I have two business accounts and make regular payments between them. On a random occasion, although Zemplar could see that multiple payments have been made from my other business account into Zemplar, decided to restrict the account, I am assuming due to the large amount. However it’s a business account not personal so large amounts are to be expected. I understand they are obliged to do checks to protect people. I then proceeded to send 4 different types of proof of payment. 3 of them were from their verified list. On 4 occasions they have rejected the proof of payment. I am unable to use the business account in this time. The money I transferred to zempler still hasn’t been returned to my business account and when you call up they tell you 24 hours for the proof of payment r be reviewed. There is no way that this can be expedited so you are just left waiting. The customer service cannot call the relevant team who verify the proof of payments and so you are left in limbo. I have clients to pay and as a business owner this is extremely frustrating. A simple call from the relevant team would have solved this. This bank is therefore not efficient for a business owner. It is not enough to just say you offer business accounts but the account must actually be fit for purpose. Read more Read less

Always taking £0.30 from every transaction from bank is totally unacceptable and am planning on closing my account soon as they have not benefits for customers

Do not trust this so called bank. They allowed me to be scammed of 7000

Excellent service and ontime resolution to the query

Zempler account is reliable and you can manage your money online 24/7 ,, you can also have overdraft and credit card ,, it’s absolutely amazing better than some high street bank

It's a good app based bank account but some of their recent communications are not clear and I've had to call before to clarify some... It's a good app based bank account but some of their recent communications are not clear and I've had to call before to clarify some of the account charges. They seem to be more focused on business accounts now. On the plus side, you never need to wait long to get in touch with their support. Read more Read less

I had a great experience with Zempler Bank. The staff was always helpful and professional, and the services were efficient and reliable. I appreciate how... I had a great experience with Zempler Bank. The staff was always helpful and professional, and the services were efficient and reliable. I appreciate how easy it was to manage my banking needs, and I would definitely recommend Zempler Bank to others. Thank you for the excellent service Read more Read less

Great for cash management - and business support