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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.85/5

Zempler Bank reviews

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Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,035 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended negatively over the past 90 days

Cashplus is loved for its easy-to-use app, helpful customer service, and smooth banking experience, especially for small businesses and credit building. However, many find the fees steep and the account restrictions frustrating, with frequent complaints about blocked accounts and poor problem resolution.

Positive themes

  • Cashplus app is simple and user friendly, making banking easy for all.
  • Customer service at Cashplus is friendly, helpful and quick to resolve issues.
  • Cashplus is great for small businesses with easy setup and useful features.

Negative themes

  • Cashplus charges high fees for transactions and monthly account use.
  • Accounts get blocked or frozen without clear reasons causing major issues.
  • Customer service can be unhelpful or slow when dealing with serious problems.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 22035 company reviews • Last reviewed within 7 days

Great experience all round.

Business account • 28th January 2026

Great experience all round. Really professional and easy to work through the app

{"display":"Khaled H","full_name":"Khaled H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Brilliant banking other than the pound charges for w...

Current accounts • 28th January 2026

Brilliant banking other than the pound charges for withdrawal and some online purchases…overall it’s good banking experience.

{"display":"Felix O","full_name":"Felix O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    I have nothing but praise for Zempler, simple to use...

    I have nothing but praise for Zempler, simple to use, possibly the best help line in the UK they are for me the perfect and... I have nothing but praise for Zempler, simple to use, possibly the best help line in the UK they are for me the perfect and affordable banking solution. I am 75 years young so I appreciate service. Read more Read less

    {"display":"Mick S","full_name":"Mick S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Mick S 28th January 2026
  • 5/5

    Zempler makes business banking easy.

    Zempler makes business banking easy. Excellent customer service, when you ring them for help they connect the call to a UK advisor within a couple of minutes

    {"display":"Turning M","full_name":"Turning M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Turning M 27th January 2026
  • 5/5

    Great banking for small businesses like mine

    Great banking for small businesses like mine

    {"display":"Dee ","full_name":"Dee ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Dee 26th January 2026
  • 5/5

    It all just works perfectly for me

    I never have any issues with my Zempler Business Account - the mobile app and the website are easy to use and my account connects... I never have any issues with my Zempler Business Account - the mobile app and the website are easy to use and my account connects seamlessly to my accounting software. It all just works perfectly for me as a small business. Read more Read less

    {"display":"Craig","full_name":"Craig","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Craig 26th January 2026
  • 5/5

    Easy to join, easy to use and transactions are quick

    Easy to join, easy to use and transactions are never delayed.

    {"display":"Mark O","full_name":"Mark O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Mark O 26th January 2026
  • 5/5

    A no-nonsense Bank

    A no-nonsense Bank with good and helpful customer services.

    {"display":"Mike Wood","full_name":"Mike Wood","avatar":{"url":"\/assets\/uploads\/avatars\/users\/841856.png"}}'s avatar
    Business account
    Mike Wood 26th January 2026
  • 5/5

    Easy to use, quick to bank with

    User-friendly, always easy to navigate and find information. No delays and efficient, saves time.

    {"display":"Gerry T","full_name":"Gerry T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Gerry T 26th January 2026
  • 5/5

    Very happy with this bank, got few years since start...

    Very happy with this bank, got few years since started with and have not a single difficulty

    {"display":"Liviu","full_name":"Liviu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Liviu 26th January 2026
  • 5/5

    Excellent service.

    Excellent service. Quick and easy.

    {"display":"Joni Oberes","full_name":"Joni Oberes","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1328589.png"}}'s avatar
    Credit card
    Joni Oberes 26th January 2026

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