Smart Money People Logo
Go to business site

Voting in the British bank awards 2026 is open - Vote here

Share this page
Link copied

Mettle reviews

Mettle logo
Rated Excellent • 4.91/5

Mettle reviews

Verified business Last reviewed within 7 days British bank awards winner
Write a review

Review summary

People rate this company as Excellent based on 3,199 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
0%
2 star
0%
1 star
1%
Reviews for Mettle have trended positively over the past 90 days

Mettle Business Banking is loved for its easy-to-use app, free accounting software with FreeAgent, and helpful customer service that’s quick to respond. The pots feature for saving tax and other funds is a real favourite. However, some find the account setup slow and the lack of international payments and cash deposit limits frustrating.

Positive themes

  • Mettle’s app is super easy to use and makes business banking stress-free.
  • FreeAgent integration with Mettle is brilliant and saves loads of time.
  • Mettle’s customer service is friendly and quick to help when needed.

Negative themes

  • Setting up a Mettle account can be slow and frustrating with poor communication.
  • Mettle lacks international payment options which can be a real pain.
  • Cash deposit limits with Mettle are annoyingly low for some users.
Summarised by AI
Was this helpful?

About Mettle

Mettle is the free digital business account by NatWest. It's built for small businesses, side hustlers, startups and freelancers to help them start, run and grow. Mettle gives you the tools to stay on top of your books, create and send invoices and manage your day-to-day transactions, all from your phone. Already got Mettle? Why not leave a review and let others know about your experience.

Mettle at a glance

Reviews for Mettle

Showing 11 of 3199 company reviews • Last reviewed within 7 days

Good system although not geared up so much for site...

Business Banking • 19th March 2026

Good system although not geared up so much for site contractors as most categories are for office equipment and such like

{"display":"Kevin A","full_name":"Kevin A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Highly recommended for small businesses.

Business Banking • 19th March 2026

Mettle has been amazing in supporting me with my limited company. The integration of FreeAgent and easy to use App has demystified what I thought... Mettle has been amazing in supporting me with my limited company. The integration of FreeAgent and easy to use App has demystified what I thought would be a challenging part of running a business. On the rare occasions I've had to contact customer service, they have been super helpful - would highly recommend to all small business owners. Read more Read less

{"display":"Rachel A","full_name":"Rachel A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Mettle has been amazing from the start.

    Mettle has been amazing from the start. Helping me to get set up, answering queries super fast, and a great ongoing service at a low price.

    {"display":"Gav F","full_name":"Gav F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1138178.png"}}'s avatar
    Business Banking
    Gav F 19th March 2026
  • 5/5

    Love Mettle, never had an issue with anything and th...

    Love Mettle, never had an issue with anything and their customer service team is always super helpful

    {"display":"MS","full_name":"MS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    MS 19th March 2026
  • 5/5

    Great customer service which is prompt and love the...

    Great customer service which is prompt and love the banking app so easy to use. I would totally recommend this to my friends and family.

    {"display":"Clint H","full_name":"Clint H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Clint H 19th March 2026
  • 5/5

    Super easy banking!

    Everything is so easy to use, clearly laid out. It takes the chore out of marrying receipts to outgoings.

    {"display":"SK","full_name":"SK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    SK 19th March 2026
  • 5/5

    Mettle is the bank of choice

    Mettle has provided and continues to provide a lot of support for many businesses, including my small business. The staff are always on hand to... Mettle has provided and continues to provide a lot of support for many businesses, including my small business. The staff are always on hand to help with any queries and the platform is easy to navigate. Read more Read less

    {"display":"Craig","full_name":"Craig","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Craig 19th March 2026
  • 5/5

    I joined Mettle when I started my small business jou...

    I joined Mettle when I started my small business journey. The application was easy, communication has been great and the app is really easy to use.

    {"display":"Catherine R","full_name":"Catherine R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Great for simple businesses.

    For my own self employed needs, I have found it really great. The features, the app, the service, even the free access to FreeAgent is... For my own self employed needs, I have found it really great. The features, the app, the service, even the free access to FreeAgent is a game changer. The reason I didn't give it full marks is because when I tried to register my other business for my property rental, my application was rejected due to a minor technicality, but no way to discuss this with a customer service rep or any means of appeal to explain, just a flat denial. Read more Read less

    {"display":"Sib","full_name":"Sib","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Sib 19th March 2026
  • 5/5

    Really convenient way to bank.

    Really convenient way to bank. Love the savings pots. Would definitely recommend.

    {"display":"Linguistpd","full_name":"Linguistpd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I am new to my business and the mettle account has m...

    I am new to my business and the mettle account has made it so easy for me

    {"display":"William w","full_name":"William w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Mettle

    Showing all products offered by Mettle

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice