It's good and an easy to use app, plus the integration with free agent is brilliant. The interest rate could be a lot better.

I moved to Mettle after having another e-money account, and it really couldn't be any easier to use! It is simple and easy to transact... I moved to Mettle after having another e-money account, and it really couldn't be any easier to use! It is simple and easy to transact - and there is even a savings pot feature, there is no nonsense and the freeagent connection means our accounts are done quickly and easily! Would highly recommend to anyone starting a new business! Read more Read less

Simple app that does everything I need, amazing customer service!

Great bank for small business accounts. Easy to use and you get FreeAgent app free

Been with mettle for over 3 years. Really enjoy the functionality the app provides for categorizing payments, separating funds into pots and day to day banking.

Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open... Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from the start. This felt very misleading as I needed the account to make a specific payment in 3-4 days time, and I could have applied to another brand (wish I had cancelled my application but they kept promising it would be soon). The app is not very intuitive and all the label text for the main nav overlapped making them difficult to read, which is a very basic usability issue to get right. The FreeAgent offer then seemed to end after 3 months, whereas I thought it was free for the first year, so there seemed to be some differences there, (I don't often misinterpret information, so I felt quite mislead) and so I felt a bit like it was not what I signed up to as Free Agent was the main reason I signed up with Mettle. Customer support were always pleasant, but then often had to go off and find answers and come back later, which didn't give you much confidence. Transferring in money was easy. But getting cash out was difficult, the card didn't work in all machines meaning chasing around. Then the most bizarre of all - they don't accept cheques to pay in! I'm not sure how they can say they're a business bank if they CAN'T ACCEPT CHEQUES - and have no arrangement with NatWest to get cheques paid in at the counter there either (yes I chased around again after a corporate paid me via a cheque). I couldn't (and still can't) believe that a business account doesn't accept cheques. So bizarre, and not at all useful as a business account. Mettle strikes me as a high street bank trying to do trendy app banking and getting it completely wrong. Why on earth they chose to do it with SME business accounts - like we haven't got enough going on without banking that's not fit for purpose. Signing up elsewhere. Read more Read less

I've found Mettle to be excellent. When I've needed support, they've been quick to respond and resolve any issues - Live chat is a bit... I've found Mettle to be excellent. When I've needed support, they've been quick to respond and resolve any issues - Live chat is a bit lethargic but customer services are great! Read more Read less

Mettle is a great experience, easy to use and polite customer service, would highly recommend.

As a new business owner I was a bit nervous about opening a business account and all that entailed. Mettle made the process as stress... As a new business owner I was a bit nervous about opening a business account and all that entailed. Mettle made the process as stress free as possible. Everything is very clear with easy steps to follow, their support team is fantastic and having access to the free agent app has been a life saver. I would definitely recommend them. Read more Read less