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Mettle by NatWest reviews

Mettle logo
Rated Excellent • 4.93/5

Mettle by NatWest reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Excellent based on 4,577 product reviews

Average score of 4.93/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Mettle by NatWest have trended positively over the past 90 days

Mettle by NatWest nails it with a super easy app and free access to FreeAgent, making business banking and bookkeeping a breeze. The customer service is friendly and quick, always ready to help. However, the lack of international payments and limited cash deposit options can be a pain for some users.

Positive themes

  • Mettle by NatWest’s app is really easy to use and makes business banking simple.
  • FreeAgent integration with Mettle by NatWest is a total game changer for business bookkeeping.
  • Mettle by NatWest’s customer service is friendly and quick to sort any issues.

Negative themes

  • Mettle by NatWest lacks international payments which frustrates some users.
  • Cash deposit limits and cheque deposits are poor or missing on Mettle by NatWest.
  • Some found Mettle by NatWest’s account setup slow or customer support slow to respond.
Summarised by AI
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About Mettle by NatWest

Mettle by NatWest is the free digital business account. It's built for small businesses, side hustlers, startups and freelancers to help them start, run and grow.

Mettle by NatWest gives you the tools to stay on top of your books, create and send invoices and manage your day-to-day transactions, all from your phone.

Already got Mettle by NatWest? Why not leave a review and let others know about your experience.

Mettle by NatWest at a glance

Contact details

Phone
0800 0987 765
Email
[email protected]
Social media

Reviews for Mettle by NatWest

Showing 11 of 4577 company reviews • Last reviewed within 7 days

A good all-rounder!

Business Banking • 29th April 2026

Very helpful customer service in app when I had an issue and was resolved quickly. I like the way it can spilt my money into... Very helpful customer service in app when I had an issue and was resolved quickly. I like the way it can spilt my money into pots so I know where to set money aside for tax and upcoming bills. Clear system to navigate. Read more Read less

{"display":"Victoria B","full_name":"Victoria B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Perfect for a low turnover freelancer like me

Business Banking • 28th April 2026

I'm a freelance sole-trader, and find that Mettle is perfect for my needs - being free and compatible with MTD software (FreeAgent) is great for... I'm a freelance sole-trader, and find that Mettle is perfect for my needs - being free and compatible with MTD software (FreeAgent) is great for my relatively low turnover business, and I have always found I can get the support I need when having a problem. The app is easy to use and clear. Read more Read less

{"display":"Claire C","full_name":"Claire C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Love this Bank and App

    I have been with Mettle for several years now, the communication is excellent and done in a friendly personal way that makes you feel part... I have been with Mettle for several years now, the communication is excellent and done in a friendly personal way that makes you feel part of something special. So far I have never had any issues involving my account, transactions run smooth as does the app. At present I have a very high regard for this Bank, long may it continue. Read more Read less

    {"display":"Stephen M","full_name":"Stephen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very easy to use

    Very easy to use, and with Freeagent the two work hand in hand. I really like the pots you can set up does make managing money easy.

    {"display":"KPPCBuilds","full_name":"KPPCBuilds","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Best business bank by far

    Can’t fault the app, makes business banking easy actually reckon that they’ve earned me money

    {"display":"Ben l","full_name":"Ben l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Ben l 24th April 2026
  • 5/5

    Great banking service for business

    **Great banking service for business** I’ve been using Mettle and I’m very happy with it. The app is convenient, clear, and very intuitive — it’s... **Great banking service for business** I’ve been using Mettle and I’m very happy with it. The app is convenient, clear, and very intuitive — it’s easy to find and complete any task without unnecessary hassle. I especially love the integration with FreeAgent, which makes managing finances and accounting much easier for a business. Overall, the service saves time and makes managing the account very comfortable. Read more Read less

    {"display":"Vera S","full_name":"Vera S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Vera S 24th April 2026
  • 5/5

    Great no-nonsense banking for my sole director limit...

    Great no-nonsense banking for my sole director limited company.

    {"display":"IU","full_name":"IU","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    IU 23rd April 2026
  • 5/5

    Seamless experience

    Seamless experience from the day I opened the account online to everyday use for my business, app never let me down and the account is... Seamless experience from the day I opened the account online to everyday use for my business, app never let me down and the account is free!! What more would you want from a bank account for a start up. Read more Read less

    {"display":"Daniele V","full_name":"Daniele V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Mettle is very easy App based banking to use

    Mettle is very easy App based banking to use

    {"display":"Adam ","full_name":"Adam ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Adam 22nd April 2026
  • 5/5

    Ease of use and value for money

    I really like the Mettle app and the ease with which I can transfer money between accounts. It's easy to use my debit card as... I really like the Mettle app and the ease with which I can transfer money between accounts. It's easy to use my debit card as I have it on Apple pay. It's very helpful that I can add my receipts directly to the banking app. I definitely appreciate that there are no bank fees like other banks charge, makes it my top choice of account. Read more Read less

    {"display":"Hazel D","full_name":"Hazel D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Hazel D 22nd April 2026
  • 1/5

    Constantly Threatened. Totally Unreliable.

    Bombarded by intrusive and illegal questions. I am constantly asked to provide them copies of my invoices to justify payments going into the account or... Bombarded by intrusive and illegal questions. I am constantly asked to provide them copies of my invoices to justify payments going into the account or they threaten to freeze it. This not only costs me money but it provides huge business uncertainty. Read more Read less

    {"display":"Gavin Renwick","full_name":"Gavin Renwick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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