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Mettle by NatWest reviews

Mettle logo
Rated Excellent • 4.92/5

Mettle by NatWest reviews

Verified business Last reviewed within 7 days British bank awards winner
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Review summary

People rate this company as Excellent based on 4,163 product reviews

Average score of 4.92/5
5 star
93%
4 star
6%
3 star
0%
2 star
0%
1 star
1%
Reviews for Mettle by NatWest have trended positively over the past 90 days

Mettle by NatWest nails it with a super easy app and free access to FreeAgent, making business banking and bookkeeping a breeze. The customer service is friendly and quick, always ready to help. However, the lack of international payments and limited cash deposit options can be a pain for some users.

Positive themes

  • Mettle by NatWest’s app is really easy to use and makes business banking simple.
  • FreeAgent integration with Mettle by NatWest is a total game changer for business bookkeeping.
  • Mettle by NatWest’s customer service is friendly and quick to sort any issues.

Negative themes

  • Mettle by NatWest lacks international payments which frustrates some users.
  • Cash deposit limits and cheque deposits are poor or missing on Mettle by NatWest.
  • Some found Mettle by NatWest’s account setup slow or customer support slow to respond.
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About Mettle by NatWest

Mettle by NatWest is the free digital business account. It's built for small businesses, side hustlers, startups and freelancers to help them start, run and grow.

Mettle by NatWest gives you the tools to stay on top of your books, create and send invoices and manage your day-to-day transactions, all from your phone.

Already got Mettle by NatWest? Why not leave a review and let others know about your experience.

Mettle by NatWest at a glance

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Reviews for Mettle by NatWest

Showing 11 of 4163 company reviews • Last reviewed within 7 days

Free to use.

Business Banking • 8th April 2026

Free to use. Great app. Works well with Free agent accounting app

{"display":"C P","full_name":"C P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
C P
Rated Excellent • 5/5
Read more product reviews

Go for the best Bank, Mettle

Business Banking • 8th April 2026

Mettle has always been customer care supportive, friendly without question. Always there ‘on the end’ for advice and help and look after my money which... Mettle has always been customer care supportive, friendly without question. Always there ‘on the end’ for advice and help and look after my money which of course is most! Would recommend any company to look at Mettle and invest to look after them. Read more Read less

{"display":"Paul M","full_name":"Paul M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Everything is easy to access via the app.

    Everything is easy to access via the app. So if I need an update to when I’m out of the office it’s easy to get the answer

    {"display":"John C","full_name":"John C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    John C 8th April 2026
  • 5/5

    Straightforward telephone banking.

    Straightforward telephone banking. Very secure and user-friendly at the same time. Very happy to recommend to others - and I have!

    {"display":"Denise P","full_name":"Denise P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great new business account, highly recommend

    I have been recommending Mettle to lots of tradesmen I work with. I opened an account for my business and I have been very impressed with the service provided.

    {"display":"Matthew A","full_name":"Matthew A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent service and communication

    They always answer any queries promptly

    {"display":"Dave P","full_name":"Dave P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Dave P 8th April 2026
  • 5/5

    Never had an issues, super easy to use App with very...

    Never had an issues, super easy to use App with very good security

    {"display":"Charlotte M","full_name":"Charlotte M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Troublefree banking and great integration

    Mettle works well and doesn’t force upgrades during my time with it which I’m grateful for. Other banks have forced upgrades at inconvenient times! I... Mettle works well and doesn’t force upgrades during my time with it which I’m grateful for. Other banks have forced upgrades at inconvenient times! I like the integration of Mettle with FreeAgent accounting, and it has been part of my successful journey towards making tax digital Read more Read less

    {"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Alex 8th April 2026
  • 5/5

    Brilliant banking app for small businesses.

    I’ve been using Mettle for my small business, and it has been an absolute game-changer. The app is incredibly intuitive and makes managing my business... I’ve been using Mettle for my small business, and it has been an absolute game-changer. The app is incredibly intuitive and makes managing my business finances completely stress-free. The biggest perk by far is the free access to FreeAgent—that alone saves me a significant amount of money each year and makes my accounting a breeze. Setting up the account was fast, there are absolutely no hidden monthly fees, and it’s very reassuring to know it’s backed by NatWest. Highly recommend for any sole trader or small business owner looking for a straightforward, modern banking solution! Read more Read less

    {"display":"NOMI","full_name":"NOMI","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    NOMI 8th April 2026
  • 5/5

    One of the best banks to bank with.

    One of the best banks to bank with. easy steps to join and has had no issues whatsoever since last 3 years.

    {"display":"Aslam K","full_name":"Aslam K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Had a great experience with mettle

    Had a great experience with mettle

    {"display":"Christopher W","full_name":"Christopher W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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