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Mettle reviews

Mettle logo
Rated Excellent • 4.90/5

Mettle reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 2,237 product reviews

Average score of 4.90/5
5 star
93%
4 star
6%
3 star
0%
2 star
0%
1 star
1%
Reviews for Mettle have trended negatively over the past 90 days

Latest positive rating

5/5

A Business Bank that Cares

Everytime I've had cause to contact Mettle Customer Service, they've been swift to respond to queries and the banking app is easy to use.

{"display":"Duncan E","full_name":"Duncan E","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1217741.png"}}'s avatar

Latest negative rating

1/5

Terrible from the start, and it continued...

Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open... Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from the start. This felt very misleading as I needed the account to make a specific payment in 3-4 days time, and I could have applied to another brand (wish I had cancelled my application but they kept promising it would be soon). The app is not very intuitive and all the label text for the main nav overlapped making them difficult to read, which is a very basic usability issue to get right. The FreeAgent offer then seemed to end after 3 months, whereas I thought it was free for the first year, so there seemed to be some differences there, (I don't often misinterpret information, so I felt quite mislead) and so I felt a bit like it was not what I signed up to as Free Agent was the main reason I signed up with Mettle. Customer support were always pleasant, but then often had to go off and find answers and come back later, which didn't give you much confidence. Transferring in money was easy. But getting cash out was difficult, the card didn't work in all machines meaning chasing around. Then the most bizarre of all - they don't accept cheques to pay in! I'm not sure how they can say they're a business bank if they CAN'T ACCEPT CHEQUES - and have no arrangement with NatWest to get cheques paid in at the counter there either (yes I chased around again after a corporate paid me via a cheque). I couldn't (and still can't) believe that a business account doesn't accept cheques. So bizarre, and not at all useful as a business account. Mettle strikes me as a high street bank trying to do trendy app banking and getting it completely wrong. Why on earth they chose to do it with SME business accounts - like we haven't got enough going on without banking that's not fit for purpose. Signing up elsewhere. Read more Read less

{"display":"Dremly","full_name":"Dremly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Banking
Dremly 22nd April 2025
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About Mettle

Mettle is the free digital business account by NatWest. It's built for small businesses, side hustlers, startups and freelancers to help them start, run and grow. Mettle gives you the tools to stay on top of your books, create and send invoices and manage your day-to-day transactions, all from your phone. Already got Mettle? Why not leave a review and let others know about your experience.

Mettle at a glance

Reviews for Mettle

Showing 11 of 2237 company reviews • Last reviewed within 7 days

A Business Bank that Cares

Business Banking • 18th May 2025

Everytime I've had cause to contact Mettle Customer Service, they've been swift to respond to queries and the banking app is easy to use.

{"display":"Duncan E","full_name":"Duncan E","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1217741.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Easy to use

Business Banking • 16th May 2025

Easy to use, flexible and no fees at all. Great choice

{"display":"Perles","full_name":"Perles","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    5 stars, would recommend

    Very easy to use, fast customer service and no charges for my small company. Really great experience with this bank, would wholeheartedly recommend.

    {"display":"Charlie F","full_name":"Charlie F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    No issues at all with mettle, help is fast and easy...

    No issues at all with mettle, help is fast and easy to get, no charges for account, very happy to be a customer, excellent service.

    {"display":"Alyson A","full_name":"Alyson A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A pleasant change in the world of business banking.

    A pleasant change in the world of business banking. A bank that does exactly what you want it to do with no fuss and added... A pleasant change in the world of business banking. A bank that does exactly what you want it to do with no fuss and added benefit of free accountancy software what more could a small business want. Read more Read less

    {"display":"Andy D","full_name":"Andy D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Recommend Mettle to all sole traders!

    Setting myself up as a sole trader wasa confusing process to really understand details about tax, VAT and IR35. The service includes articles and tools... Setting myself up as a sole trader wasa confusing process to really understand details about tax, VAT and IR35. The service includes articles and tools that give you everything you need to keep on track and up to date with everything you need to do.The app itself is great to make sure you know exactly what's happening with your earnings, how much tax you have paid etc. Read more Read less

    {"display":"Claire","full_name":"Claire","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very simple and easy to navigate

    Have had no issues so far, easy to use and very helpful being able to save all your receipts alongside the payment made. Which has... Have had no issues so far, easy to use and very helpful being able to save all your receipts alongside the payment made. Which has really made it easy for me especially as someone who is first time business owner and is learning the ropes as I go along. Read more Read less

    {"display":"saoirse-olivia@hotmail.co.uk","full_name":"saoirse-olivia@hotmail.co.uk","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Highly recommended!

    I opened an account with Mettle when I started my business just four years ago. I have found them to be efficient, helpful and I... I opened an account with Mettle when I started my business just four years ago. I have found them to be efficient, helpful and I love the app, it is easy to create 'pots' for tax and other saving goals and generally easy and accessible to use, the chat function is also particularly useful. I would be hard pushed to use another bank. Read more Read less

    {"display":"Vikki G","full_name":"Vikki G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very nice and very easy.

    Very nice and very easy. Super service and very easy control and free

    {"display":"Fynix ltd","full_name":"Fynix ltd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    New business accounting made easy

    I find having this account as a new business has been really useful, I can split my money into pots to help me manage where... I find having this account as a new business has been really useful, I can split my money into pots to help me manage where my money is going, and use the app to keep track of all incoming and outgoings. Read more Read less

    {"display":"Naomi A","full_name":"Naomi A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Naomi A 25th April 2025
  • 4/5

    Good app and integrations, interest rate low

    It's good and an easy to use app, plus the integration with free agent is brilliant. The interest rate could be a lot better.

    {"display":"joelsolo","full_name":"joelsolo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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